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1 room, 2 adults
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287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012, India, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 218 reviews)

  • Service
    Fantastic service
  • Comfort
    Rather comfortable
  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Value for money
    Poor value for money
  • WiFi
    Bad internet service

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"excellent"
except the hot temperatures all perfect
Genuine Hotels.com guest review
8 night business trip May 28, 2015
ABOU SAMAD
IN
4.0 / 5Excellent
"ITC Grand Central. Grand, but could be Better"
It was very comfortable. Staff very helpful and polite. However the location is rather poor. the view from rm is overlooking another apartment n their rooms ! Even getting in n out of the hotel is a problem.Car parking area not adequate.
Genuine Hotels.com guest review
1 night business trip May 8, 2015
ASHOK
IN
4.0 / 5Excellent
"Always reliable, excellent breakfast"
Have stayed a number of times. Good hotel and a good rate. Great restaurant, especially for Breakfast.
Genuine Hotels.com guest review
3 night business trip Apr 15, 2015
Geoffrey
AU
4.0 / 5Excellent
"ITC always WELCOME service !"
ITC..BRAND OF SERVICE always WELCOME ! Great centrally located place to stay,great hospitality,kind & helpful staff, good food, amazing breakfast spread..very friendly south Indian Chef, Rajan,he can turn out some amazing dishes..go there you will love this place
Genuine Hotels.com guest review
2 night business trip Mar 30, 2015
Harakere S
IN
5.0 / 5Outstanding
"PRESENCE OF WARM WELCOME"
THE STAY WAS REALLY NICE & WONDERFUL ESPECIALLY THE FRESHNESS INSIDE THE HOTEL WHICH GIVES A PRESENCE OF WARM WELCOME...
Genuine Hotels.com guest review
1 night business trip Apr 18, 2015
A Traveler
IN
5.0 / 5Outstanding
"Central location"
Fantastic hotel, the staff tries to do everything to make the guest feel comfortable. Could provide transportation to and from the airport, without being an additional cost.
Genuine Expedia guest review
Other trip Apr 7, 2015
Luis
GB
4.0 / 5Excellent
"5 star that has it all"
There was nothing I could complain about. Definitely try mutton biryani. Staff is extremely helpful.
Genuine Expedia guest review
Other trip Mar 1, 2015
Kuba
GB
4.0 / 5Excellent
"Nice hotel, good gym, had to pay for internet"
Nice high quality hotel, good gym, overall service was very good, pick up from airport worked very well. Only downside was surprised to have to pay for internet use. This is unusual now at a quality hotel, most give free internet access. Suggest people factor that cost into their stay as relevant
Genuine Hotels.com guest review
1 night business trip Feb 16, 2015
A Traveler
GB
5.0 / 5Outstanding
"Close to Mumbai"
Best value five star hotel in mumbai and central location.
Genuine Expedia guest review
Other trip Jan 30, 2015
al
CA
5.0 / 5Outstanding
"Awesome!!! Thank you"
Have stayed at ITC Grand Central before and therefore chose ITC again. Would definitely use for all future trips. Location perfect. Hotel staff friendly and helpful. Will definitely spread the word.
Genuine Hotels.com guest review
1 night trip Jan 23, 2015
Sumaya
ZA
5.0 / 5Outstanding
"Excellent Property Backed with Great Service"
As a frequent traveller, I was very impressed with the whole experience from arriving at the hotel to check out. This was my first stay at this property but the welcome was amazing and warm. Highly Recommended.
Genuine Hotels.com guest review
5 night trip Jan 16, 2015
Peter
IE
4.0 / 5Excellent
"5 star hotel in central mumbai"
We stayed in ITC mumbai for 2 nights in January . Initially there was a hiccup with room allocation as I had requested 2 twin beds while booking with expedia . Twin beds in western countries are queen beds but in India they are single beds !!! We were 3 of us myself ,my wife and 15 year old daughter . Initially the front desk stuck to their guns , but when we explained that we were three adults they gave in and allocated us a executive room on the 25th floor with a king bed and separate roll away bed . That satisfied us. Apart from that , our stay was perfect . The hotel is spotlessly clean , well maintained and the rooms exude retro charm . The bathroom was luxurious. The air conditioning was perfect and housekeeping make sure that you are well supplied with mineral water , tea ,coffee etc. In fact the housekeeping was one of the most efficient I have ever encountered , they would be there within 5 minutes of your request !!! Breakfast was adequate with both indian and western fare and service was excellent . It was not opulent as The Lalit Mumbai but enough to keep you engaged. The hotel is located in Parel which is very close to Nariman point , Palladium Mall etc ( by taxi) and other areas of interest in Central Mumbai . The surrounding areas are clean by Mumbai standards . I don't think there is a lot of parking in the hotel - we travelled by taxi and there is a taxi rank right in front of the hotel. I would recommend this hotel for staying in Mumbai .
Genuine Expedia guest review
Other trip Jan 11, 2015
sanjay
AU
4.0 / 5Excellent
"Definately 5 star but extras too expensive."
I stayed here with my wife and son in early Jan 2015. Very friendly and helpful staff. The room was big enough for 3 of us with an extra bed and our luggage. Nice clean and large bathroom with excellent shower. Excellent breakfast. Good swimming pool and spa. Negatives - not much to do outside hotel, no free wifi (available at £7 for 24 hrs), restaurants and room service too expensive. Otherwise brilliant
Genuine Hotels.com guest review
7 night family trip Dec 31, 2014
Zahir
GB
5.0 / 5Outstanding
"Highly recommended"
This was an exceptional experience which surpassed our expectations. The staff were wonderful and many went out of their way to assist. Their commitment to service excellence is commendable.
Genuine Hotels.com guest review
13 night family trip Dec 23, 2014
Dr V
ZA
5.0 / 5Outstanding
"An amazing hotel"
Everything was great. The staff were friendly, polite, and spoke good English. The rooms were big, clean and comfortable. Breakfast was amazing with great variety. The only downside was the neighbourhood as it was far away from where a tourist wants to be at and it takes about 45 minutes to get to the south.
Genuine Hotels.com guest review
2 night romance trip Jan 4, 2015
A Traveler
GB
2.0 / 5Fair
"hotel quality of service and food going down"
electricity went off in the room thrice breakfast was very sad (parathas were cold and tasteless)
Genuine Hotels.com guest review
1 night trip with friends Dec 26, 2014
A Traveler
IN
4.0 / 5Excellent
"Excellent Hotel"
It is a beautiful Hotel. The service is quite outstanding- very helpful staff. The location is good but the neighborhood is just about OK though very safe.Amenities are good.Food prices are a little high otherwise everything good.
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
Michael
IN
5.0 / 5Outstanding
"WORTHY OF ITS NAME"
We had a pleasant stay at ITC,Grand central. I strongly recommend ITC for its food.
Genuine Hotels.com guest review
1 night family trip Dec 24, 2014
jiger
IN
4.0 / 5Excellent
"Good overall experience"
Good overall experience but rooms are small and no areas to hang around in the property.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"Excellent kitchen, helpful staff"
Stayed one night after having been to Goa for a small week of work. I was overwhelmed by the value I got at this hotel. Excellent service and food. The kitchen was extremely good, cooking vegetarian food of the highest quality. After only two meals at ITC Grand Central, my stomach was level again. As I checked out, they let me leave my luggage for a few extra hours, as my flight left late. And have a shower before I left for the airport. Fantastic experience.
Genuine Hotels.com guest review
1 night business trip Dec 21, 2014
Lars
IN
4.0 / 5Excellent
"Nearness to beach is appreciable"
Have stayed at ITC in the past on many occasions and would like to come back again.
Genuine Expedia guest review
Other trip Nov 28, 2014
Anil
GB
5.0 / 5Outstanding
"Nice hotel"
Very comfortable stay
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
Bhupesh
IN
5.0 / 5Outstanding
"A diamond in a coal mine."
Excellent. We had a very comfortable and enjoyable stay. The hotel staff is very courteous and excellent in every way. The next time if we are in Mumbai we would love to stay only at your hotel.
Genuine Hotels.com guest review
4 night romance trip Nov 6, 2014
ELKAN
IL
5.0 / 5Outstanding
"A nice and comfortable stay"
Ultimate hotel, awesome stay, nice service
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
Bhupesh
IN
4.0 / 5Excellent
"Great place to start India holiday"
The hotel staff were friendly and welcoming and the rooms were very nice. Good Pool and gym facilities available for use. Drinks/food is expensive in the Dublin bar inside he hotel. Really enjoyed it as first place we stayed in India.
Genuine Hotels.com guest review
2 night trip with friends Nov 14, 2014
Claire
GB
4.0 / 5Excellent
"Needs to Improve as per 5 star rating"
Terrible breakfast south indian breakfast was very bad Parathas were not cooked well
Genuine Hotels.com guest review
1 night family trip Oct 23, 2014
A Traveler
IN
5.0 / 5Outstanding
"Great Service & Comfort"
Cleanliness of room and hotel were very good. Quality of service provided was amazing.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2014
Anand
IN
3.0 / 5Good
"A decent room in a great location"
A lengthy check in process. The room while not spectacular and slightly small is well furnished with a good bed. Room service was prompt though the food wasn't upto the mark. Request for a late checkout until 4 pm was was only given till 2pm. A decent stay for the price.
Genuine Hotels.com guest review
1 night romance trip Sep 13, 2014
A Traveler
IE
5.0 / 5Outstanding
"Excellent luxurious hotel centrally located"
Loved the architecture, decor and luxurious feel. Well appointed large rooms. Courteous and efficient staff who give you personalized service. It has a fabulous breakfast with the most yummy dosas and uttapams being served up at the live counter by a very senior chef.
Genuine Expedia guest review
Other trip Sep 13, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good location, clean and comfortable"
The hotel itself was great. It doesn't really have anything to do in it like the other hotels of similar class (Palladium, Westin, etc..) Overall though, I would recommend it and would stay there in the future if I am back in Mumbai.
Genuine Hotels.com guest review
2 night business trip Aug 31, 2014
A Traveler
IN
5.0 / 5Outstanding
"Excellent stay"
Very satisfied with the hotel menities, service and breakfast. Will recommend it to anyone viiting. If at all anything can be improved, it is the charges for Internet usage.
Genuine Hotels.com guest review
1 night family trip Jul 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"fantastic serivice"
from the porter to the cleaners we were very impressed, the ladies at the foyer were very helpful, the one that stood out for me was Kavitha hopefully my spelling is right, the breakfast staff were also very good, they remembered what we drank in the morning and when i didnt go for breakfast the one day i was not well they asked about me and the next day the asked again, also remembered our names, that for me was the highlight of personal service, well done to all the staff that did the breakfast while we were there, this has been my second stay at your hotel and next time i am in mumbai will definitely stay at your hotel again.
Genuine Hotels.com guest review
7 night trip Jul 23, 2014
mrs venketas
ZA
5.0 / 5Outstanding
"Fantastic service and good food"
Overall i would rate this hotel 9 on 10 bcas it is ITC and they maintain their level of standard and service. One issue i had was the room was too small to accomodate an extra bed for my son 12 years. when i booked on the site it was clear i paid for 3 people per room but the hotel could not give me a room to accomodate an extra bed. my son had to sleep on a make shift sit out on the window of the room fortunately it was long enough to accomodate his size.. i cant blame the hotel for this but the booking site should be clear on the facilities the rooms provide when you say 2 adults and a kid 12 years old.. apart from this its fantastic.. but if you want to go to south mumbai or west it is not a confortable location i would prefer something in worli or near domestic airport for convenience of travel..
Genuine Hotels.com guest review
3 night family trip Jul 24, 2014
Ram
IE
5.0 / 5Outstanding
"Excellent service"
It was lovely staying here with a toddler and infant. The staff was warm and welcoming. Only comment is that they didn't have a medicine for fever/cold which was required at 4 am. I wish they would have some basic medicines stocked.
Genuine Hotels.com guest review
1 night trip Jul 24, 2014
MK
IN
5.0 / 5Outstanding
"A Touch of Luxury"
We stayed at the ITC Central in MUmbai for 3 days on our way back to London and we had a very comfortable and enjoyable stay there. The staff went out of their way to ensure that we were well looked after in every aspect of the hotel facilities.
Genuine Expedia guest review
Other trip Jul 25, 2014
Felicia
GB
5.0 / 5Outstanding
"Like an Ossis Ina dessert"
Mumbai is a crazy place. At the end of a crazy day all you need a quite place and the comfort of your room and a cozy bed....this hotel provides you just that. Will stay here whenever we go to mumbai again Please keep this up and don't let the standards fall!!!
Genuine Expedia guest review
Other trip Jul 5, 2014
A Traveler
GB
3.0 / 5Good
"very costly not guest friendly"
I stayed in this hotel for two nights. Paying 185 UD $ per day even without breakfast and no wifi. They made the booking was not free of cancellation. Called hotel many times at least to change the dates what they refused. Hotel was clean but the steam bath was not working. I will never stay in this hotel in future nor I will recommend for any friends to stay in this hotel.
Genuine Hotels.com guest review
2 night business trip Jun 25, 2014
M R Karim
AS
4.0 / 5Excellent
"ITC quality"
Everything good except for food quality which was just satisfactory. I have had better at the same hotel earlier.
Genuine Hotels.com guest review
2 night business trip Jun 8, 2014
Arora T
IN
5.0 / 5Outstanding
truely awesome
Genuine Hotels.com guest review
4 night trip May 31, 2014
A Traveler
IN
4.0 / 5Excellent
"Nice big hotel, internet charge unusual"
Nice big hotel. Being charged for internet access was a bit unusual. Normally a quality hotel like this would provide it free. Gym was good and decent length pool. Gym was late opening the day I was there. Buffet in evening was good but I felt expensive as were drinks. Overall it was a good hotel but felt expensive to me
Genuine Hotels.com guest review
1 night business trip Jun 8, 2014
A Traveler
GB
5.0 / 5Outstanding
Great location
Genuine Hotels.com guest review
5 night trip Apr 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice Hotel Best tocation"
ello This is feedback about hotel ITC Grand central. As name suggest hotel is in central and one can visit Colaba, JUHU, Prabhadevi very easily. Staff is well trained and understand customer needs that to with family. Comfortable rooms and breakfast is sumptuous. Indoor swimming pool is not full pool but this is good for families and kids. Staff always great with smile and gym is also well maintained. They have terrace garden too with indoor swimming pool. Highly Recommended. br, Vineet
Genuine Expedia guest review
Other trip Apr 15, 2014
Vineet
GB
5.0 / 5Outstanding
"Grand hotel"
Grand hotel lovely experience. Best value money.
Genuine Hotels.com guest review
4 night business trip Mar 14, 2014
Gopals
ZA
5.0 / 5Outstanding
"Beautiful Hotel"
Everything about this hotel was excellent, the staff, the breakfast and the wonderful room - a great experience. We lost our mobile phone and the staff (the concierge retrieved it and had it couriered to our next hotel within 24 hours, which as this was in Kerala, this was exceptional service. Very professional and the overall experience rivals any great hotel in London.
Genuine Hotels.com guest review
3 night trip Mar 7, 2014
Gillyh53
GB
5.0 / 5Outstanding
"Central place to stay in Mumbai"
We were arriving late at night by train for Goa so booked this hotel. It was the right decision as the hotel is very conveniently situated in the centre of Mumbai. Had a smooth check-in , bed was comfortable and slept like a baby. The shower was a bit tricky to operate ,but apart from that a great place to stay. The breakfast buffet was great and the staff were very efficient.
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Ana
AU
5.0 / 5Outstanding
"Fabulous hotel close to shops"
We've stayed here twice now and loved it. Lovely rooms and great Lobby but restaurants very expensive.
Genuine Expedia guest review
Other trip Feb 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good experience"
Good & well maintained rooms & helpful hotel staff...
Genuine Expedia guest review
Other trip Feb 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"nice hotel, close to Dadar"
The service received was excellent and staff were very helpful
Genuine Expedia guest review
Other trip Feb 21, 2014
Jitu
GB
5.0 / 5Outstanding
"Service second to none."
Room spectacular. Service genuine and over the top.could not be more satisfied.
Genuine Expedia guest review
Other trip Feb 19, 2014
stuart
GB
5.0 / 5Outstanding
"GREAT AMBIANCE"
WE HAD AN AMAZING STAY THE AMBIANCE WAS GREAT AND THE ROOMS HAD EVERY COMFORT BUT IT WAS THE WONDERFUL STAFF THAT MADE THE STAY SPECIAL THEY WERE COOPERATIVE AND HELPFUL AND OVERALL SIMPLY GREAT
Genuine Expedia guest review
Other trip Feb 16, 2014
SALEMA
GB
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