"Service second to none."
Room spectacular. Service genuine and over the top.could not be more satisfied.Genuine Expedia guest review
WE HAD AN AMAZING STAY THE AMBIANCE WAS GREAT AND THE ROOMS HAD EVERY COMFORT BUT IT WAS THE WONDERFUL STAFF THAT MADE THE STAY SPECIAL THEY WERE COOPERATIVE AND HELPFUL AND OVERALL SIMPLY GREATGenuine Expedia guest review
"Very comfortable and pleasant stay"
Friendly staff, good food. Prompt service.Genuine Hotels.com guest review
"Oasis of calm in a bustling city"
great hotel to recharge your batteries at the end of a busy working dayGenuine Expedia guest review
Very comfortable indeed, and made life easy whilst working. The hotel is postioned well for access to other areas of interest in Mumbai and the staff very attentive and helpful.Genuine Hotels.com guest review
Excellent standard of service, comfortable, large rooms. The attention to detail is excellent. Good restaurant with choice of cuisine, feels safe and non-threatening to me as a single female guest. I wish all city hotels were of this standard (and good value too). Probably the best selling point is the staff - all staff members are polite, helpful and […] professional. Read moreGenuine Expedia guest review
"very good hotel"
we feel very comfortable without any fear.hotel staff was very cooperative nature.room fare also not very highGenuine Expedia guest review
Enjoyed my stay. Staff was courteous and professional. Everything was superb.Genuine Hotels.com guest review
Value for moneyGenuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"ITC Grand Central review"
We had nothing but the best and friendliest service from all the staff at this hotel, the concierge was especially helpful organising things for us to do etc. All in all we enjoyed our stay in Mumbai at the ITC Grand Hotel. Fantastic, thanks to all.Genuine Expedia guest review
Everything @ the hotel was amazing.... The room, breakfast, staff behaviour. But the only thing i was disappointed was the check-in. The offical check in time is 2 then also the rooms were not ready by then.Genuine Hotels.com guest review
"CENTER OF GRANDNESS"
This is luxurious hotel located in the center of the Mumbai city (parel) , with easy connectivity and food joints around .There are several restaurants in hotel as well , Room is filled with all modern equipments light sensors and view from the room is majestic , room service , food of hotel is wonderful and house keeping will make your day. Bed and […] cushions are super comfortable which will force you too stay in them and make you lazy. Hotel staff is always on their toes to help you anytime.Its the Best hotel of Mumbai better than Taj Mahal Palace or any other. Read moreGenuine Expedia guest review
"Wonderful, swanky hotel!"
This hotel is beautiful--very classy, staff are courteous and attentive, rooms are gorgeous. I would recommend getting the "executive club" room that includes breakfast--the buffet includes both American and Indian breakfast food and is amazing.Genuine Expedia guest review
"More attention to Customer Serivce"
We checked in on the 29 Dec2013 but although we were there at 3:30pm our rooms were not ready and was asked to wait for 30min which we did not appreciate. We were not treated with any appreciation considering the circumstance and was just directed to the lounge. The welcome was very cold and this was the environment throughout our stay which was not […] in keeping with the prestige of a 5 star hotel. Further there was also huge delays in the breakfast hall with waiting times an occasional experience. Other than the aforementioned a very neat, clean and comfy rooms. Read moreGenuine Hotels.com guest review
"Superb hotel and very competitively priced"
Lovely hotel. The immediate surroundings are a little disappointing but the fact that you have easy access to the Taj Hotel area makes its location a winner. The staff and hotel itself are superb. We had 5 excellent nights at this hotel in December.Genuine Expedia guest review
"Central to Mumbai"
Excellent choice of breakfastGenuine Expedia guest review
Good good bestGenuine Expedia guest review
We had a lovely stay here. The desk staff were a little slow in checking us in but were very friendly.Genuine Expedia guest review
"3rd Anniversary Celebrations"
I am a regular to the ITC Hotels and i vouch for their property and efficiency and services. But this one put me off. The staff was looking overburdoned due to 100% occupancy. Had booked 2 rooms and got only one room, the second room was given after 3 hours. All the necessary kits in the rooms were not available and i had to ask for them. The overall […] hotel structure didnt somehow matchup with other ITC properties. Breakfast at Hornbys and Lunch and Dinner at K&K was simply amazing. Again i am a big fan of ITC group of Hotels. Somehow this one failed to match up with my expectations. Read moreGenuine Expedia guest review
Enjoyed my stay...Genuine Hotels.com guest review
Staff were brilliant from the start, doing anything to help you. The Indian restaurant was amazing.Genuine Expedia guest review
"Maintenance Staff Not Performing Their Job"
The electronic room door key didnt perform due to door locks battery exhausted Replacement room was given As replacing lock battery would consume another 30 minutesGenuine Expedia guest review
I booked an ITC One suite as we were staying with my 4 year old and wanted some extra space plus the late check out offered with the upgraded room. I called ahead to request a bed be set up for my son and was told that there was no bed available but that the room contained a sofa bed. At check in I was told that we had a 'towers' room not a suite. the […] girl looked embarrassed when i showed her my reservation and told her i would not accept a downgraded room. I felt sure this was done intentionally as the hotel was very busy with an international fashion event and they thought I would not even notice. I was then greeted by the manager who informed me that as there were no ITC one suites available we would have to have the presidential suite. I put on my best straight face and said that I would agree to her proposal. Suite was an apartment and obviously superb, but I was not happy with the way the hotel had treated me in the first place. Read moreGenuine Hotels.com guest review
"Great staff & location central"
Excellent hospitality and great facilities , marvellous luxury and views from top breath taking. Staff all very cheerful and in particular mr sahil one of the managers just couldn't do enough. Great hotel , recommend to try.Genuine Expedia guest review
"Surprisingly good one"
The only thing that was not ok was when I checked in my booking was not reflecting in the hotel so I have to wait for checking in till the hotel people could trace my booking from hotel.com.Genuine Hotels.com guest review
Really enjoyed my stay at the ITC Grand Central. Well located- whether you are headed to South Bombay (which is a 20 minute cab ride even with moderate traffic) or the bustling night life of Lower Parel. The staff are super friendly and nice. Our room was pretty nice- probably not the best view the hotel offers but good enough. Lovely old photographs […] and maps of Bombay everywhere. The pool is good, but would've been better if they had just made it outdoors (right now about 10% of it is sort of outdoors, which is strange). I used the sauna/steam room, which were both good. The buffet breakfast was typical and a fairly standard spread. Overall, I would recommend this hotel, specially if you are getting a good Expedia rate (quite pricey without it) Special note re: restaurants in the hotel: The Indian one is absolutely fantastic and I would recommend it any day-specially for the Biryani. The Chinese restaurant in the hotel, however, is a complete disappointment- overpriced, forgettable food that will leave you feeling cheated. Read moreGenuine Expedia guest review
Very nice and living upto expectations from ITC . Food quality is superb and so are all the restaurants . Will surely come again as it has excellent location from business district as well as proximity to south mumbai . Staff very courteous and polite and always helpful .Genuine Hotels.com guest review
"Lovely hotel - a haven of comfort"
We stayed here at the end of our holiday and it was a real great to be given a towers room complete with the extras - complimentary afternoon tea, happy hour 2hrs and some free laundry and internet. A great package. We also ate dinner in the hotel which was also high quality as was breakfastGenuine Expedia guest review
"An Oasis Within the Hustle and Bustle of Mumbai"
Everything about the hotel makes you feel well and truly as somebody special, somebody the staff care about. The place is so quiet, an unusual point given that Mumbai is probably one of the noisiest and busiest cities in the world.Genuine Expedia guest review
"Amazing service and quality of hotel"
The hotel is beautiful and it feels clean, welcoming, and classy. The staff at the hotel make the hotel stay a million times better. Everyone is so friendly, always helping, they have solutions for EVERY question, and they get to know you by name...with so many guests it's impressive how well trained and professional they treat their guest.Genuine Hotels.com guest review
"Nice hotel Room comfort was there though"
I checked in early at around 7 Am with my family. I just requested if early check in can be provided as my son and wife were indisposed but the reception staff told us no. Because we had come early we need to pay for the day charges. I requested them to consider because of some problem but he refused to do that. I agreed for the payment then the staff […] asked me to make the payment immediately which was made. The room which was provided to me was the room which continued for the next day which was not to my liking because the room was available but my case was not considered. I asked for the rates at which booking was done was also rejected. Had there been a scarcity of room i could have understood the problem. But they were more interested in booking the room rather than understanding the problem. Then at 10 pm got a call from reception have you checked as if i have not made the payment. which again was very very unpleasant. The food was good. Swimming pool staff were very courteous. Read moreGenuine Expedia guest review
"Decent but not 5*"
While I was disappointed the twin room I booked was not abailable, the staff were very helpful and professional at arranging an alternative with minimal delay. I had emailed ahead to inform them of a very late arrival and they were expecting me when I arrived and knew me by name which was good. The place is quite modern and very clean. It lacks the […] facilities to be a 5* but by western standards a solid 3.5 or 4*. Beware the bar prices. Read moreGenuine Expedia guest review
"Fantastic hotel for business travellers."
Fantastic hotel for business travellers. Excellent service and high standard of hospitality was maintained throughout my stay of 6 weeks.Genuine Expedia guest review
"amazing place... u will love it"
fantastic...... It is an amazing place to stay. very well connected to south and central Mumbai. Been here multiple times. very good for professionals.Genuine Expedia guest review
"Good and central location.Comfy Beds."
My stay in the hotel is always pleasure and comfortable.Genuine Hotels.com guest review
"Nice central hotel, very convenient!"
Very central. We were travelling from Ahmedabad, and got off at Bombay Central. Bombay can be overwhelming to new comers, so we chose this hotel which looked close. We got there in 30 mins odd, and were very happy with the presentation, driveway and lobby too. Staff was friendly and accommodating. We will definitely consider this hotel on our next […] visit. Read moreGenuine Expedia guest review
"Excellent breakfast service but..."
Stayed with the family in executives room (2 adults and 2 young children) for 2 nights. First impression in the lobby and checkin was good and despite asking for a non-smoking room, I was very unpleased to enter the room located in a non-smoking floor to be surrounded with an unpleasant smoke smell inside the room, smoking room or not, I do ignore but […] it was a thick smell that also was coming from the carpet. With Mumbai humidity and poor air quality, I can only imagine rooms with closed doors and windows keep quite well bad smell. For the 2 nights stay, I repeatedly requested room service for air refresher (which they could only apply for minutes and take it away to another room). Taking remedial measures to ensure good air quality in guest rooms would definitely improve room cleanliness and comfort level for odor sensitive people. Also too unfortunate that for a hotel of this caliber, internet service (wired and wireless) is not complimentary and charged Rs250 per hour. On the positive side, the variety, spread and quality of the breakfast service was very good and at the level of 5 stars hotel. Overall mixed experience and I will not probably stay in this hotel again. Read moreGenuine Hotels.com guest review
"Excellent central location for business in mumbai"
this is a beautiful hotel with all the amenities you would expect of a 5 star.Staff are very friendly and knowledgeable. the best part is its location. while Parel may not be the poshest locality, it is mid-distance from all key business hubs in Mumbai. if you want to dine out though, you will have to take a cab to the Phoenix Mall close by which is […] terribly inconvenient since cabs dont ply for short distances and if they are willing to come, they charge you thrice the usual fare. In-house dining options are excelent though. Read moreGenuine Hotels.com guest review
Very comfortable and extremely attentative staff. Overall highly recommend the hotelGenuine Hotels.com guest review
"Great Business Hotel - Central Location"
It is a good hotel of high standard. This is the 5th time I have stayed in the last 18 months and it is the same every time. The only reason I would not rate this hotel a 5 overall is becaseu you have to pay $12 (INR 600) per day for internat use. Taj hotels have moved to free internet for low volume and so should all othe hotels in IndiaGenuine Expedia guest review
Quite comfortable, worth recommending. Only negative point was the a.c. Cooling at night which was quite unsatisfactoryGenuine Hotels.com guest review
Very good rooms, fantastic food and very friendly staff. I have stayed at this hotel many times and enjoy my stay without fail. The only negative is their rigid/ inflexible online booking rules. In the latest incident, by mistake I booked a room for two adults(the default setting) and all that I wanted was to correct it to single adult. There was no […] way of doing this without incurring penalty of a one night cancellation charge! So I had to silently suffer the unnecessary expense of 2 adults room tariff. Read moreGenuine Hotels.com guest review
"Nice stay, good value luxury"
Nice hotel, safe, comfortable, superb restaurants and facilities.Genuine Expedia guest review
"Great Hotel for a business traveller"
This is a great all round hotel for the business traveller. Well situated for most key business locations. High standards throughout.Genuine Expedia guest review
We chose this hotel owing to the location in Mumbai and the things that we planned to do in Mumbai. Great access from the airport and top notch restaurants were a great draw.Genuine Expedia guest review
"Best experience for first time visitors to Mumbai"
The whole experience was amazing. The hotel is located in an excellent position to enable easy access to South and North Mumbai. The hotel staff was extremely helpful; however I did find the reception could have been slightly more organized. My husband had emailed the hotel to request flowers and chocolates on arrival for me, which I did not find. So […] after a few queries and emails I received these 2 days later with the wrong message printed on the cake. Other than that the staff as a whole was very helpful and pleasant. The Chinese restaurant was great, possibly the best Chinese food I have tasted ever!!! That is saying something after coming from Hong Kong! So well done to the Chef. All in All the hotel was well presented, clean and well priced. I would definately go back to this hotel again and recmonned to any firends thinking of staying in Mumbai. Thank you to all the staff for making our stay there great. Read moreGenuine Expedia guest review
"The hotel vs its vicinity"
Overall a very pleasant stay at the hotel. (A remark on the negative side concerns not the hotel itself, but its surrounding area: strolling around is very unpleasant, the nearest place worth visiting is about 4 kms away.)Genuine Expedia guest review
ok , i enjoyed my stay, services was excellentGenuine Hotels.com guest review
We got a really good rate here for the night of January 1st, so we took it and it was worth every penny. Very good breakfast buffet too.Genuine Hotels.com guest review
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