"Good location, clean and comfortable"
The hotel itself was great. It doesn't really have anything to do in it like the other hotels of similar class (Palladium, Westin, etc..) Overall though, I would recommend it and would stay there in the future if I am back in Mumbai.Genuine Hotels.com guest review
Very satisfied with the hotel menities, service and breakfast. Will recommend it to anyone viiting. If at all anything can be improved, it is the charges for Internet usage.Genuine Hotels.com guest review
from the porter to the cleaners we were very impressed, the ladies at the foyer were very helpful, the one that stood out for me was Kavitha hopefully my spelling is right, the breakfast staff were also very good, they remembered what we drank in the morning and when i didnt go for breakfast the one day i was not well they asked about me and the next […] day the asked again, also remembered our names, that for me was the highlight of personal service, well done to all the staff that did the breakfast while we were there, this has been my second stay at your hotel and next time i am in mumbai will definitely stay at your hotel again. Read moreGenuine Hotels.com guest review
"Fantastic service and good food"
Overall i would rate this hotel 9 on 10 bcas it is ITC and they maintain their level of standard and service. One issue i had was the room was too small to accomodate an extra bed for my son 12 years. when i booked on the site it was clear i paid for 3 people per room but the hotel could not give me a room to accomodate an extra bed. my son had to sleep […] on a make shift sit out on the window of the room fortunately it was long enough to accomodate his size.. i cant blame the hotel for this but the booking site should be clear on the facilities the rooms provide when you say 2 adults and a kid 12 years old.. apart from this its fantastic.. but if you want to go to south mumbai or west it is not a confortable location i would prefer something in worli or near domestic airport for convenience of travel.. Read moreGenuine Hotels.com guest review
It was lovely staying here with a toddler and infant. The staff was warm and welcoming. Only comment is that they didn't have a medicine for fever/cold which was required at 4 am. I wish they would have some basic medicines stocked.Genuine Hotels.com guest review
"A Touch of Luxury"
We stayed at the ITC Central in MUmbai for 3 days on our way back to London and we had a very comfortable and enjoyable stay there. The staff went out of their way to ensure that we were well looked after in every aspect of the hotel facilities.Genuine Expedia guest review
"Like an Ossis Ina dessert"
Mumbai is a crazy place. At the end of a crazy day all you need a quite place and the comfort of your room and a cozy bed....this hotel provides you just that. Will stay here whenever we go to mumbai again Please keep this up and don't let the standards fall!!!Genuine Expedia guest review
"very costly not guest friendly"
I stayed in this hotel for two nights. Paying 185 UD $ per day even without breakfast and no wifi. They made the booking was not free of cancellation. Called hotel many times at least to change the dates what they refused. Hotel was clean but the steam bath was not working. I will never stay in this hotel in future nor I will recommend for any friends […] to stay in this hotel. Read moreGenuine Hotels.com guest review
Everything good except for food quality which was just satisfactory. I have had better at the same hotel earlier.Genuine Hotels.com guest review
truely awesomeGenuine Hotels.com guest review
"Nice big hotel, internet charge unusual"
Nice big hotel. Being charged for internet access was a bit unusual. Normally a quality hotel like this would provide it free. Gym was good and decent length pool. Gym was late opening the day I was there. Buffet in evening was good but I felt expensive as were drinks. Overall it was a good hotel but felt expensive to meGenuine Hotels.com guest review
Great locationGenuine Hotels.com guest review
"Nice Hotel Best tocation"
ello This is feedback about hotel ITC Grand central. As name suggest hotel is in central and one can visit Colaba, JUHU, Prabhadevi very easily. Staff is well trained and understand customer needs that to with family. Comfortable rooms and breakfast is sumptuous. Indoor swimming pool is not full pool but this is good for families and kids. Staff […] always great with smile and gym is also well maintained. They have terrace garden too with indoor swimming pool. Highly Recommended. br, Vineet Read moreGenuine Expedia guest review
Grand hotel lovely experience. Best value money.Genuine Hotels.com guest review
Everything about this hotel was excellent, the staff, the breakfast and the wonderful room - a great experience. We lost our mobile phone and the staff (the concierge retrieved it and had it couriered to our next hotel within 24 hours, which as this was in Kerala, this was exceptional service. Very professional and the overall experience rivals any […] great hotel in London. Read moreGenuine Hotels.com guest review
"Central place to stay in Mumbai"
We were arriving late at night by train for Goa so booked this hotel. It was the right decision as the hotel is very conveniently situated in the centre of Mumbai. Had a smooth check-in , bed was comfortable and slept like a baby. The shower was a bit tricky to operate ,but apart from that a great place to stay. The breakfast buffet was great and the […] staff were very efficient. Read moreGenuine Hotels.com guest review
"Fabulous hotel close to shops"
We've stayed here twice now and loved it. Lovely rooms and great Lobby but restaurants very expensive.Genuine Expedia guest review
Good & well maintained rooms & helpful hotel staff...Genuine Expedia guest review
"nice hotel, close to Dadar"
The service received was excellent and staff were very helpfulGenuine Expedia guest review
"Service second to none."
Room spectacular. Service genuine and over the top.could not be more satisfied.Genuine Expedia guest review
WE HAD AN AMAZING STAY THE AMBIANCE WAS GREAT AND THE ROOMS HAD EVERY COMFORT BUT IT WAS THE WONDERFUL STAFF THAT MADE THE STAY SPECIAL THEY WERE COOPERATIVE AND HELPFUL AND OVERALL SIMPLY GREATGenuine Expedia guest review
"Very comfortable and pleasant stay"
Friendly staff, good food. Prompt service.Genuine Hotels.com guest review
"Oasis of calm in a bustling city"
great hotel to recharge your batteries at the end of a busy working dayGenuine Expedia guest review
Very comfortable indeed, and made life easy whilst working. The hotel is postioned well for access to other areas of interest in Mumbai and the staff very attentive and helpful.Genuine Hotels.com guest review
Excellent standard of service, comfortable, large rooms. The attention to detail is excellent. Good restaurant with choice of cuisine, feels safe and non-threatening to me as a single female guest. I wish all city hotels were of this standard (and good value too). Probably the best selling point is the staff - all staff members are polite, helpful and […] professional. Read moreGenuine Expedia guest review
"very good hotel"
we feel very comfortable without any fear.hotel staff was very cooperative nature.room fare also not very highGenuine Expedia guest review
Enjoyed my stay. Staff was courteous and professional. Everything was superb.Genuine Hotels.com guest review
Value for moneyGenuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
"ITC Grand Central review"
We had nothing but the best and friendliest service from all the staff at this hotel, the concierge was especially helpful organising things for us to do etc. All in all we enjoyed our stay in Mumbai at the ITC Grand Hotel. Fantastic, thanks to all.Genuine Expedia guest review
Everything @ the hotel was amazing.... The room, breakfast, staff behaviour. But the only thing i was disappointed was the check-in. The offical check in time is 2 then also the rooms were not ready by then.Genuine Hotels.com guest review
"CENTER OF GRANDNESS"
This is luxurious hotel located in the center of the Mumbai city (parel) , with easy connectivity and food joints around .There are several restaurants in hotel as well , Room is filled with all modern equipments light sensors and view from the room is majestic , room service , food of hotel is wonderful and house keeping will make your day. Bed and […] cushions are super comfortable which will force you too stay in them and make you lazy. Hotel staff is always on their toes to help you anytime.Its the Best hotel of Mumbai better than Taj Mahal Palace or any other. Read moreGenuine Expedia guest review
"Wonderful, swanky hotel!"
This hotel is beautiful--very classy, staff are courteous and attentive, rooms are gorgeous. I would recommend getting the "executive club" room that includes breakfast--the buffet includes both American and Indian breakfast food and is amazing.Genuine Expedia guest review
"More attention to Customer Serivce"
We checked in on the 29 Dec2013 but although we were there at 3:30pm our rooms were not ready and was asked to wait for 30min which we did not appreciate. We were not treated with any appreciation considering the circumstance and was just directed to the lounge. The welcome was very cold and this was the environment throughout our stay which was not […] in keeping with the prestige of a 5 star hotel. Further there was also huge delays in the breakfast hall with waiting times an occasional experience. Other than the aforementioned a very neat, clean and comfy rooms. Read moreGenuine Hotels.com guest review
"Superb hotel and very competitively priced"
Lovely hotel. The immediate surroundings are a little disappointing but the fact that you have easy access to the Taj Hotel area makes its location a winner. The staff and hotel itself are superb. We had 5 excellent nights at this hotel in December.Genuine Expedia guest review
"Central to Mumbai"
Excellent choice of breakfastGenuine Expedia guest review
Good good bestGenuine Expedia guest review
We had a lovely stay here. The desk staff were a little slow in checking us in but were very friendly.Genuine Expedia guest review
"3rd Anniversary Celebrations"
I am a regular to the ITC Hotels and i vouch for their property and efficiency and services. But this one put me off. The staff was looking overburdoned due to 100% occupancy. Had booked 2 rooms and got only one room, the second room was given after 3 hours. All the necessary kits in the rooms were not available and i had to ask for them. The overall […] hotel structure didnt somehow matchup with other ITC properties. Breakfast at Hornbys and Lunch and Dinner at K&K was simply amazing. Again i am a big fan of ITC group of Hotels. Somehow this one failed to match up with my expectations. Read moreGenuine Expedia guest review
Enjoyed my stay...Genuine Hotels.com guest review
Staff were brilliant from the start, doing anything to help you. The Indian restaurant was amazing.Genuine Expedia guest review
"Maintenance Staff Not Performing Their Job"
The electronic room door key didnt perform due to door locks battery exhausted Replacement room was given As replacing lock battery would consume another 30 minutesGenuine Expedia guest review
I booked an ITC One suite as we were staying with my 4 year old and wanted some extra space plus the late check out offered with the upgraded room. I called ahead to request a bed be set up for my son and was told that there was no bed available but that the room contained a sofa bed. At check in I was told that we had a 'towers' room not a suite. the […] girl looked embarrassed when i showed her my reservation and told her i would not accept a downgraded room. I felt sure this was done intentionally as the hotel was very busy with an international fashion event and they thought I would not even notice. I was then greeted by the manager who informed me that as there were no ITC one suites available we would have to have the presidential suite. I put on my best straight face and said that I would agree to her proposal. Suite was an apartment and obviously superb, but I was not happy with the way the hotel had treated me in the first place. Read moreGenuine Hotels.com guest review
"Great staff & location central"
Excellent hospitality and great facilities , marvellous luxury and views from top breath taking. Staff all very cheerful and in particular mr sahil one of the managers just couldn't do enough. Great hotel , recommend to try.Genuine Expedia guest review
"Surprisingly good one"
The only thing that was not ok was when I checked in my booking was not reflecting in the hotel so I have to wait for checking in till the hotel people could trace my booking from hotel.com.Genuine Hotels.com guest review
Really enjoyed my stay at the ITC Grand Central. Well located- whether you are headed to South Bombay (which is a 20 minute cab ride even with moderate traffic) or the bustling night life of Lower Parel. The staff are super friendly and nice. Our room was pretty nice- probably not the best view the hotel offers but good enough. Lovely old photographs […] and maps of Bombay everywhere. The pool is good, but would've been better if they had just made it outdoors (right now about 10% of it is sort of outdoors, which is strange). I used the sauna/steam room, which were both good. The buffet breakfast was typical and a fairly standard spread. Overall, I would recommend this hotel, specially if you are getting a good Expedia rate (quite pricey without it) Special note re: restaurants in the hotel: The Indian one is absolutely fantastic and I would recommend it any day-specially for the Biryani. The Chinese restaurant in the hotel, however, is a complete disappointment- overpriced, forgettable food that will leave you feeling cheated. Read moreGenuine Expedia guest review
Very nice and living upto expectations from ITC . Food quality is superb and so are all the restaurants . Will surely come again as it has excellent location from business district as well as proximity to south mumbai . Staff very courteous and polite and always helpful .Genuine Hotels.com guest review
"Lovely hotel - a haven of comfort"
We stayed here at the end of our holiday and it was a real great to be given a towers room complete with the extras - complimentary afternoon tea, happy hour 2hrs and some free laundry and internet. A great package. We also ate dinner in the hotel which was also high quality as was breakfastGenuine Expedia guest review
"An Oasis Within the Hustle and Bustle of Mumbai"
Everything about the hotel makes you feel well and truly as somebody special, somebody the staff care about. The place is so quiet, an unusual point given that Mumbai is probably one of the noisiest and busiest cities in the world.Genuine Expedia guest review
"Amazing service and quality of hotel"
The hotel is beautiful and it feels clean, welcoming, and classy. The staff at the hotel make the hotel stay a million times better. Everyone is so friendly, always helping, they have solutions for EVERY question, and they get to know you by name...with so many guests it's impressive how well trained and professional they treat their guest.Genuine Hotels.com guest review
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