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1 room, 2 adults
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287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012, India, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 222 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent kitchen, helpful staff"
Stayed one night after having been to Goa for a small week of work. I was overwhelmed by the value I got at this hotel. Excellent service and food. The kitchen was extremely good, cooking vegetarian food of the highest quality. After only two meals at ITC Grand Central, my stomach was level again. As I checked out, they let me leave my luggage for a few extra hours, as my flight left late. And have a shower before I left for the airport. Fantastic experience.
Genuine Hotels.com guest review
1 night business trip Dec 21, 2014
Lars
IN
4.0 / 5Excellent
"Nearness to beach is appreciable"
Have stayed at ITC in the past on many occasions and would like to come back again.
Genuine Expedia guest review
Other trip Nov 28, 2014
Anil
GB
5.0 / 5Outstanding
"Nice hotel"
Very comfortable stay
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
Bhupesh
IN
5.0 / 5Outstanding
"A diamond in a coal mine."
Excellent. We had a very comfortable and enjoyable stay. The hotel staff is very courteous and excellent in every way. The next time if we are in Mumbai we would love to stay only at your hotel.
Genuine Hotels.com guest review
4 night romance trip Nov 6, 2014
ELKAN
IL
5.0 / 5Outstanding
"A nice and comfortable stay"
Ultimate hotel, awesome stay, nice service
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
Bhupesh
IN
4.0 / 5Excellent
"Great place to start India holiday"
The hotel staff were friendly and welcoming and the rooms were very nice. Good Pool and gym facilities available for use. Drinks/food is expensive in the Dublin bar inside he hotel. Really enjoyed it as first place we stayed in India.
Genuine Hotels.com guest review
2 night trip with friends Nov 14, 2014
Claire
GB
4.0 / 5Excellent
"Needs to Improve as per 5 star rating"
Terrible breakfast south indian breakfast was very bad Parathas were not cooked well
Genuine Hotels.com guest review
1 night family trip Oct 23, 2014
A Traveler
IN
5.0 / 5Outstanding
"Great Service & Comfort"
Cleanliness of room and hotel were very good. Quality of service provided was amazing.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2014
Anand
IN
3.0 / 5Good
"A decent room in a great location"
A lengthy check in process. The room while not spectacular and slightly small is well furnished with a good bed. Room service was prompt though the food wasn't upto the mark. Request for a late checkout until 4 pm was was only given till 2pm. A decent stay for the price.
Genuine Hotels.com guest review
1 night romance trip Sep 13, 2014
A Traveler
IE
5.0 / 5Outstanding
"Excellent luxurious hotel centrally located"
Loved the architecture, decor and luxurious feel. Well appointed large rooms. Courteous and efficient staff who give you personalized service. It has a fabulous breakfast with the most yummy dosas and uttapams being served up at the live counter by a very senior chef.
Genuine Expedia guest review
Other trip Sep 13, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good location, clean and comfortable"
The hotel itself was great. It doesn't really have anything to do in it like the other hotels of similar class (Palladium, Westin, etc..) Overall though, I would recommend it and would stay there in the future if I am back in Mumbai.
Genuine Hotels.com guest review
2 night business trip Aug 31, 2014
A Traveler
IN
5.0 / 5Outstanding
"Excellent stay"
Very satisfied with the hotel menities, service and breakfast. Will recommend it to anyone viiting. If at all anything can be improved, it is the charges for Internet usage.
Genuine Hotels.com guest review
1 night family trip Jul 28, 2014
A Traveler
GB
5.0 / 5Outstanding
"fantastic serivice"
from the porter to the cleaners we were very impressed, the ladies at the foyer were very helpful, the one that stood out for me was Kavitha hopefully my spelling is right, the breakfast staff were also very good, they remembered what we drank in the morning and when i didnt go for breakfast the one day i was not well they asked about me and the next day the asked again, also remembered our names, that for me was the highlight of personal service, well done to all the staff that did the breakfast while we were there, this has been my second stay at your hotel and next time i am in mumbai will definitely stay at your hotel again.
Genuine Hotels.com guest review
7 night trip Jul 23, 2014
mrs venketas
ZA
5.0 / 5Outstanding
"Fantastic service and good food"
Overall i would rate this hotel 9 on 10 bcas it is ITC and they maintain their level of standard and service. One issue i had was the room was too small to accomodate an extra bed for my son 12 years. when i booked on the site it was clear i paid for 3 people per room but the hotel could not give me a room to accomodate an extra bed. my son had to sleep on a make shift sit out on the window of the room fortunately it was long enough to accomodate his size.. i cant blame the hotel for this but the booking site should be clear on the facilities the rooms provide when you say 2 adults and a kid 12 years old.. apart from this its fantastic.. but if you want to go to south mumbai or west it is not a confortable location i would prefer something in worli or near domestic airport for convenience of travel..
Genuine Hotels.com guest review
3 night family trip Jul 24, 2014
Ram
IE
5.0 / 5Outstanding
"Excellent service"
It was lovely staying here with a toddler and infant. The staff was warm and welcoming. Only comment is that they didn't have a medicine for fever/cold which was required at 4 am. I wish they would have some basic medicines stocked.
Genuine Hotels.com guest review
1 night trip Jul 24, 2014
MK
IN
5.0 / 5Outstanding
"A Touch of Luxury"
We stayed at the ITC Central in MUmbai for 3 days on our way back to London and we had a very comfortable and enjoyable stay there. The staff went out of their way to ensure that we were well looked after in every aspect of the hotel facilities.
Genuine Expedia guest review
Other trip Jul 25, 2014
Felicia
GB
5.0 / 5Outstanding
"Like an Ossis Ina dessert"
Mumbai is a crazy place. At the end of a crazy day all you need a quite place and the comfort of your room and a cozy bed....this hotel provides you just that. Will stay here whenever we go to mumbai again Please keep this up and don't let the standards fall!!!
Genuine Expedia guest review
Other trip Jul 5, 2014
A Traveler
GB
3.0 / 5Good
"very costly not guest friendly"
I stayed in this hotel for two nights. Paying 185 UD $ per day even without breakfast and no wifi. They made the booking was not free of cancellation. Called hotel many times at least to change the dates what they refused. Hotel was clean but the steam bath was not working. I will never stay in this hotel in future nor I will recommend for any friends to stay in this hotel.
Genuine Hotels.com guest review
2 night business trip Jun 25, 2014
M R Karim
AS
4.0 / 5Excellent
"ITC quality"
Everything good except for food quality which was just satisfactory. I have had better at the same hotel earlier.
Genuine Hotels.com guest review
2 night business trip Jun 8, 2014
Arora T
IN
5.0 / 5Outstanding
truely awesome
Genuine Hotels.com guest review
4 night trip May 31, 2014
A Traveler
IN
4.0 / 5Excellent
"Nice big hotel, internet charge unusual"
Nice big hotel. Being charged for internet access was a bit unusual. Normally a quality hotel like this would provide it free. Gym was good and decent length pool. Gym was late opening the day I was there. Buffet in evening was good but I felt expensive as were drinks. Overall it was a good hotel but felt expensive to me
Genuine Hotels.com guest review
1 night business trip Jun 8, 2014
A Traveler
GB
5.0 / 5Outstanding
Great location
Genuine Hotels.com guest review
5 night trip Apr 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice Hotel Best tocation"
ello This is feedback about hotel ITC Grand central. As name suggest hotel is in central and one can visit Colaba, JUHU, Prabhadevi very easily. Staff is well trained and understand customer needs that to with family. Comfortable rooms and breakfast is sumptuous. Indoor swimming pool is not full pool but this is good for families and kids. Staff always great with smile and gym is also well maintained. They have terrace garden too with indoor swimming pool. Highly Recommended. br, Vineet
Genuine Expedia guest review
Other trip Apr 15, 2014
Vineet
GB
5.0 / 5Outstanding
"Grand hotel"
Grand hotel lovely experience. Best value money.
Genuine Hotels.com guest review
4 night business trip Mar 14, 2014
Gopals
ZA
5.0 / 5Outstanding
"Beautiful Hotel"
Everything about this hotel was excellent, the staff, the breakfast and the wonderful room - a great experience. We lost our mobile phone and the staff (the concierge retrieved it and had it couriered to our next hotel within 24 hours, which as this was in Kerala, this was exceptional service. Very professional and the overall experience rivals any great hotel in London.
Genuine Hotels.com guest review
3 night trip Mar 7, 2014
Gillyh53
GB
5.0 / 5Outstanding
"Central place to stay in Mumbai"
We were arriving late at night by train for Goa so booked this hotel. It was the right decision as the hotel is very conveniently situated in the centre of Mumbai. Had a smooth check-in , bed was comfortable and slept like a baby. The shower was a bit tricky to operate ,but apart from that a great place to stay. The breakfast buffet was great and the staff were very efficient.
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
Ana
AU
5.0 / 5Outstanding
"Fabulous hotel close to shops"
We've stayed here twice now and loved it. Lovely rooms and great Lobby but restaurants very expensive.
Genuine Expedia guest review
Other trip Feb 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"Good experience"
Good & well maintained rooms & helpful hotel staff...
Genuine Expedia guest review
Other trip Feb 22, 2014
A Traveler
GB
5.0 / 5Outstanding
"nice hotel, close to Dadar"
The service received was excellent and staff were very helpful
Genuine Expedia guest review
Other trip Feb 21, 2014
Jitu
GB
5.0 / 5Outstanding
"Service second to none."
Room spectacular. Service genuine and over the top.could not be more satisfied.
Genuine Expedia guest review
Other trip Feb 19, 2014
stuart
GB
5.0 / 5Outstanding
"GREAT AMBIANCE"
WE HAD AN AMAZING STAY THE AMBIANCE WAS GREAT AND THE ROOMS HAD EVERY COMFORT BUT IT WAS THE WONDERFUL STAFF THAT MADE THE STAY SPECIAL THEY WERE COOPERATIVE AND HELPFUL AND OVERALL SIMPLY GREAT
Genuine Expedia guest review
Other trip Feb 16, 2014
SALEMA
GB
5.0 / 5Outstanding
"Very comfortable and pleasant stay"
Friendly staff, good food. Prompt service.
Genuine Hotels.com guest review
1 night trip Feb 7, 2014
A Traveler
IN
5.0 / 5Outstanding
"Oasis of calm in a bustling city"
great hotel to recharge your batteries at the end of a busy working day
Genuine Expedia guest review
Other trip Feb 13, 2014
KDM
GB
5.0 / 5Outstanding
"Excellent service"
Very comfortable indeed, and made life easy whilst working. The hotel is postioned well for access to other areas of interest in Mumbai and the staff very attentive and helpful.
Genuine Hotels.com guest review
1 night business trip Feb 6, 2014
Peter
GB
5.0 / 5Outstanding
"Comfort +++"
Excellent standard of service, comfortable, large rooms. The attention to detail is excellent. Good restaurant with choice of cuisine, feels safe and non-threatening to me as a single female guest. I wish all city hotels were of this standard (and good value too). Probably the best selling point is the staff - all staff members are polite, helpful and professional.
Genuine Expedia guest review
Other trip Feb 8, 2014
KDM
GB
4.0 / 5Excellent
"very good hotel"
we feel very comfortable without any fear.hotel staff was very cooperative nature.room fare also not very high
Genuine Expedia guest review
Other trip Feb 3, 2014
A Traveler
GB
5.0 / 5Outstanding
"Superior hospitality"
Enjoyed my stay. Staff was courteous and professional. Everything was superb.
Genuine Hotels.com guest review
1 night trip Jan 21, 2014
R Bose
IN
4.0 / 5Excellent
Value for money
Genuine Hotels.com guest review
2 night business trip Jan 11, 2014
screen
IN
5.0 / 5Outstanding
Very good
Genuine Hotels.com guest review
13 night trip Dec 31, 2013
A Traveler
CA
5.0 / 5Outstanding
"ITC Grand Central review"
We had nothing but the best and friendliest service from all the staff at this hotel, the concierge was especially helpful organising things for us to do etc. All in all we enjoyed our stay in Mumbai at the ITC Grand Hotel. Fantastic, thanks to all.
Genuine Expedia guest review
Other trip Jan 17, 2014
Mike
AU
5.0 / 5Outstanding
"Amazing service"
Everything @ the hotel was amazing.... The room, breakfast, staff behaviour. But the only thing i was disappointed was the check-in. The offical check in time is 2 then also the rooms were not ready by then.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2013
Alay
IN
5.0 / 5Outstanding
"CENTER OF GRANDNESS"
This is luxurious hotel located in the center of the Mumbai city (parel) , with easy connectivity and food joints around .There are several restaurants in hotel as well , Room is filled with all modern equipments light sensors and view from the room is majestic , room service , food of hotel is wonderful and house keeping will make your day. Bed and cushions are super comfortable which will force you too stay in them and make you lazy. Hotel staff is always on their toes to help you anytime.Its the Best hotel of Mumbai better than Taj Mahal Palace or any other.
Genuine Expedia guest review
Other trip Jan 6, 2014
Yuvraj
GB
5.0 / 5Outstanding
"Wonderful, swanky hotel!"
This hotel is beautiful--very classy, staff are courteous and attentive, rooms are gorgeous. I would recommend getting the "executive club" room that includes breakfast--the buffet includes both American and Indian breakfast food and is amazing.
Genuine Expedia guest review
Other trip Jan 5, 2014
KJ
GB
3.0 / 5Good
"More attention to Customer Serivce"
We checked in on the 29 Dec2013 but although we were there at 3:30pm our rooms were not ready and was asked to wait for 30min which we did not appreciate. We were not treated with any appreciation considering the circumstance and was just directed to the lounge. The welcome was very cold and this was the environment throughout our stay which was not in keeping with the prestige of a 5 star hotel. Further there was also huge delays in the breakfast hall with waiting times an occasional experience. Other than the aforementioned a very neat, clean and comfy rooms.
Genuine Hotels.com guest review
1 night family trip Jan 1, 2014
Neeran Maharaj
ZA
5.0 / 5Outstanding
"Superb hotel and very competitively priced"
Lovely hotel. The immediate surroundings are a little disappointing but the fact that you have easy access to the Taj Hotel area makes its location a winner. The staff and hotel itself are superb. We had 5 excellent nights at this hotel in December.
Genuine Expedia guest review
Other trip Jan 5, 2014
Nilesh
GB
5.0 / 5Outstanding
"Central to Mumbai"
Excellent choice of breakfast
Genuine Expedia guest review
Other trip Jan 5, 2014
vijay
GB
5.0 / 5Outstanding
"It's amaging"
Good good best
Genuine Expedia guest review
Other trip Jan 3, 2014
A Traveler
GB
5.0 / 5Outstanding
"Very central"
We had a lovely stay here. The desk staff were a little slow in checking us in but were very friendly.
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
GB
2.0 / 5Fair
"3rd Anniversary Celebrations"
I am a regular to the ITC Hotels and i vouch for their property and efficiency and services. But this one put me off. The staff was looking overburdoned due to 100% occupancy. Had booked 2 rooms and got only one room, the second room was given after 3 hours. All the necessary kits in the rooms were not available and i had to ask for them. The overall hotel structure didnt somehow matchup with other ITC properties. Breakfast at Hornbys and Lunch and Dinner at K&K was simply amazing. Again i am a big fan of ITC group of Hotels. Somehow this one failed to match up with my expectations.
Genuine Expedia guest review
Other trip Dec 29, 2013
Tazeef
GB
4.0 / 5Excellent
Enjoyed my stay...
Genuine Hotels.com guest review
1 night business trip Dec 24, 2013
jiger
IN
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