Live Aqua Luxury All Inclusive Adults Only - Cancun

I booked 2 rooms in this hotel based on the excellent reviews. We arrived to find several large corp groups & a wedding staying. Having booked with other hotels in the past, I have always been informed ahead of time with respect to potential problems (large bookings, construction work, pool closures etc or anything that could adversely affect a guests […] stay on property). The groups had taken over the pool (a pool that was soup warm), were loud (far from the peaceful 'spa/Zen-like atmosphere advertised). They crowded around the bars and as a result service for food and drink was extremely slow. They went as far as to close the beach bar for private events and we also we had to wait 1hr 40 for a table at dinner. Add to this the fact that all mixed drinks were bland and tasted the same. Regardless, we decided to leave the hotel and informed them on the first night after dinner and I got in touch with the Fairmont Mayakoba. We moved there, albeit not all-inclusive, yet our final bill for all food and drinks was on par with the all-inclusive rate at Live and the food was 5-stars and the drinks (while plentiful) were mixed to perfection with top shelf alcohol. While the Front Desk Manager at Live Aqua did attempt to make things right, it was only at the point of checking out and was too late. I have never stayed in Cancun before and I doubt I will ever again. I'll stick to the Riviera Maya (25 minutes away and far more peaceful, beautiful and overall a superior stay. Read more

Genuine Hotels.com guest review

This hotel is absolutely beautiful, no doubt about it. However, the wi-fi was terrible and the room fridge was not very cold. Smoking was permitted (which I don't), and certain foods and premium drinks were'nt included in the all inclusive package. This hotel has a "spa" theme and atmosphere. Which is not exactly what I was looking for. I wanted a bit […] more of a "fun" atmosphere. Other than that I can't complain. The room was cleaned twice a day. At initial check-in, they solicit their time-share presentation (which most do there).The food was OK, and the pool area was beautiful (get there early to reserve your spot). Entertainment was OK. All in all worth the money but probably will try somewhere else next time. Read more

Genuine Expedia guest review

Live Aqua was amazing. We loved every aspect of it. Go - you won't be disappointed.

Genuine Expedia guest review

The quality of the resort facilities and the staff was excellent. The dining for the most part was excellent. From the pool-side dining, to the sushi cubby, all the way through the gourmet restaurants, the food was well prepared, menus were interesting and eclectic and everyone one in my small group of friends found delightful meals and exceptional […] service. The bars and pool facilities were wonderful. The spa was a very nice experience, including the 1 hr pre-spa hydrotherapy experience which was uncharged. As an aside, the location across the street from the high end mall was convenient. Read more

Genuine Expedia guest review

We were at Live Aqua last week and loved it! It was a gorgeous resort and we had a great view from our room. All the pools were very nice and clean, with easy access to the beach, restrooms, restaurants and bars. The beach we were on was especially clean with a lifegaurd on duty and waitstaff came down there often to make sure you were okay on drinks […] and/or food. We spent most of our time in the pool club which had a swim up bar. It was nice and small, never too crowded. The food was pretty good, although it was hit or miss with the buffets. We unfortunately did not have time to visit every restaurant on the resort. The staff was incredibly attentive and made sure they met all of our needs. They were all extremely friendly and helpful. All in all, it was very nice for an all-inclusive resort. I think the only thing that surprised me was there was not much of a night life. There are a few things to do on the resort in the later part of the evening, but there is a lot more going on during the daytime. My only suggestion for that is to offer some live entertainment or shows on the resort. If you are looking for rest and relaxation, this is a great place to visit, whether you're a couple or a group of friends and family. Read more

Genuine Expedia guest review

Staff very welcoming, friendly, and extremely efficient. Spotless everywhere. Great spa, workout room, bars. Their motto is: Your wish=My wish, and they prove it. 5 top-notch restaurants plus great poolside food.

Genuine Expedia guest review

This hotel is absolutely amazing!! Voted the 33rd best hotel in the world by travel and leisure magazine and I can see why. My husband and I went here for a week for our honeymoon and could have stayed so much longer. We talked to several couples who had extended their stays to 2 weeks! The staff is top notch...they remember you from day to day and […] remember what you like to eat and drink. We didn't have to wait long for anything all week. The food is amazing as well; we didn't have anything we didn't like. This is much different than other resorts we've stayed at in Cancun, ixtapa and Mazatlan. The resort and rooms are beautiful and very clean. There was always someone cleaning the resort all day and night. The beach and water are pristine in this area too. You won't be disappointed staying here! Read more

Genuine Expedia guest review

Fantastic experience at this resort. Can't imagine going to anywhere else.

Genuine Expedia guest review

Great staff and service, super clean and fun hotel, highly recommend staying at Live Aqua.

Genuine Expedia guest review

Absolutely beautiful from start to finish. Very relaxing atmosphere, great food , would go back for sure!

Genuine Expedia guest review

Everything and everyone was perfect. The staff treated us like royalty. The food was exceptional and the drinks were available 24 hours a day! This was our 2nd time staying there and we are planning on returning again next year for our third visit. The location is tremendous in that you could walk accross the street to visit the mall if you wanted to, […] but you can always just stay at the resort. Read more

Genuine Expedia guest review

The most amazing vacation I've had yet. Somewhat pricey, but absolutely worth it. Our room was a standard ocean-view room, but it was incredible and really did have an amazing view of the ocean. The entire resort smells great, and they let you select your own aromatherapy oils to burn in your room: Aqua and Energy were our favorites. Room service is […] free and 24 hours. We were amazed with the presentation (the filet mignon is delicious, as is the ceviche--really everything was good). There are a few restaurants on the property, and we were very impressed with the quality of them all. We never got the sense that the staff was holding back or trying to save the resort money. Tequila and mixed drinks flow like water. Also, my party and I liked to go for late night swims, and we were never asked to leave. The swim up bar did close WAY too early, though. Don't miss the seafood shack at the corner of the property on the beach next to the "swingers' bar". Siete for breakfast is a must (complete with taco station--I must've eaten 20 of those things!). The cafe on the P level had free espresso drinks and little snacks and was a frequent stop as well. There is a large mall across the street which we visited a few times as well. MB was probably our favorite restaurant. Beautifully plated and delicious food. Reservations might be a good idea though. No screaming kids was also a huge plus. Our only major complaint was that the wifi didn't work well. We will definitely be back! Read more

Genuine Expedia guest review

Great all-incluse hotel - good beach, great location. Would stay agin here. Restaurants do not require reservation - mb is good and so is Azur. Outside lobster/steak dinner is nice but maybe not worth $60 each per person - maybe consider a dinner outside the hotel instead. Good room service included in "all inclusive." Consider having the hotel pick […] you up from hotel...taxi FROM hotel is appx us$60 - hotel TO hotel is us$35. Shuttle FROM hotel is us$15 per person - but can take a while to get loaded and on your way. Read more

Genuine Expedia guest review

This hotel is by far one of the best and cleanest hotels we have ever been to. live Aqua offers you the chance to relax and be pampered. This is not a hotel for those looking to be crazy and party hard. This is a place where adults come to relax, have great top shelf all-inclusive drinks and some of the best food you will find at any hotel. Please visit […] Live Aqua and you will not be disapointed. Before we went in January 2013 I saw a few bad reviews. I am pretty sure those people who gave bad reviews either didn't stay at Live Aqua or were the kind of people who can not be pleased. We loved it and so will you. Tom, KC Read more

Genuine Expedia guest review

Everything was as good as you expect from a hotel in this class.

Genuine Expedia guest review

One of the best hotels that my wife and I have stayed at in Cancun. This was our first all inclusive vacation and worth every dime. The only isses were that upon check in in the young lady who was pleasant offered to up grade our room from an ocean view to an ocean front, she mentioned that the up grade would be $35 per night. Since we were staying […] for 7 nights we agreed she then created the voucher showing that it would be $370 for the 7 night stay, I thought that sounded high but took her word on it. When we got to the room I stared calculating the cost and 7 nights X $35= $240 without tax, when I checked back with her she stated that I agreed to the cost and I mentioned yes I did agree to $35 per night and she stated that the total would be $370 I then asked what the taxes are applied to the $35 per night and that it was 11.25%. I mentioned that equates to $38.94 per night and for 7 nights it would come to $272.58 not $370. She reluctantly said she would give me credit which she did but not the full credit at check out they were still higher than $272.58 anyway they finally corrected the issue but it was not worth the hassle so if they talk you into an upgrade make sure you do the math up front. Our mini fridge in our room did not function properly everything was luke warm and I heard other guests complaining as well. All in all we had a great time and the few issues were out weighed by the good food and nice people. Read more

Genuine Expedia guest review

Live AQUA is a fantastic overall experience. I have never been to a hotel where the staff cares so much about your time there. They go out of their way to make it a wonderful experience and are always so friendly and accommodating. The whole staff is wonderful and the hotel is beautiful! The grounds are immaculate! The food is great (especially the […] Azur Restaurant). The waiters at Azur (Angel & Wilfredo) are amazing and they made our trip so memorable. This was our second trip there and we will definitely be back again! Read more

Genuine Expedia guest review

The hotel was fantastic. The food was excellent (although the sushi bar was average). The wait staff was incredible - at one point, several members of the staff moved a pool table so that i could sit closer to the TV in the bar area to watch a football game . This was one of the most relaxing hotels that I have stayed in. The ambiance was very much […] like a spa. Our garden view room overlooked a garden and had a great view of the ocean. The location was great. Right across the street from a mall, a short cab ride to Señor Frogs. The pools and the beach were great. Several good seats at both. The little beach side grill had great food, fish tacos, ceviche, etc. We would definitely come back. Read more

Genuine Expedia guest review

We had a wonderful time at Live Aqua. The hotel and grounds were beautiful, and the service was outstanding. This is an ideal place for a relaxing getaway.

Genuine Expedia guest review

We really enjoyed our visit to this hotel. The food was very good,and the staff did everything they could to make our stay enjoyable. We enjoyed the seafood tacos at lunch, and the wonderful meal at MB.

Genuine Expedia guest review

We had a wonderful experience at Live Aqua. From the time we walked into the hotel, we felt relaxed and could smell the aromatherapy. We were greeted with hand messages which was a nice touch. They did ask us our age a few times (we're 28 and 29). You had to be 30 to be applicable for their time share... I think they may have tried talking to us more […] about it if we were older. We had a garden view room but actually were able to see the ocean from our balcony which was nice. I believe you can see the ocean from almost all of the rooms so there is no need to upgrade. Our room was nice and decently cleanly. I feel the floors were never cleaned that well; however, they did make our bed about twice a day. They clean once in the morning and then once at night for their "turn down" service. We always had plenty of towels, toilet paper, shampoo, etc. The food was excellent, especially if you're a seafood lover. Even though there are only 4 restaurants there are still plenty of options with their Sushi Station and Seafood Corner. We never had to wait at any of the restaurants. We had read on reviews that people had to wait 1-2 hours at MB but we never had this problem; however, we did eat around 6:30-7:00. I think the restaurants got a lot busier around 8 PM. We enjoyed a few of the pools; it was nice that they were different temperatures. It rained for two days while we were there but we spent most of the day in the swim up bar pool which was heated. Read more

Genuine Expedia guest review

The staff there was really nice, the place was just amazing. The food could be a little bit better, but other than that it was great.

Genuine Hotels.com guest review

Smaller than the big chains of Cancun resorts...more relaxing, quiet, easy to get food and beach space. The restaurants were the best of five Mexican vacations.

Genuine Expedia guest review

Liva Aqua is truly an exceptional all inclusive experience. The staff is welcoming, helpful, kind and courteous. The drinks are strong and top shelf. The food is astounding. With seven restaurants and four bars you are never without great food and great drink. We are already planning our next family vacation to this beautiful place.

Genuine Expedia guest review

Love love loved it! The staff was exceptional. The hotel has a wonderful aroma throughout. Had a massage at the spa and it was the best I have ever had. We just got home yesterday and I'm ready to go back.

Genuine Expedia guest review

This hotel was a great place to stay. The rooms are very nice and as long as you are 5th or above on the floors you have a great view of the ocean. The upkeep of the hotel was superb and the staff was excellent. From the moment you arrive you are treated with great service. The food is all very good and we had fun making sure to try all of the different […] places. The servings are smaller than some may be used to but you can order as much as you like. Room service 24/7 is also included. We personally liked the small portions as opposed to the huge portions we find in many US dinners. Drinks are plentiful and everything is included except SPA services and a few special events (romantic dinner, lobster steak private dinner). Make sure you ask for the aromatherapy for your room (free) because it is great in the morning. There are events in the evening sometimes that are fun to attend as well. Make sure to go to the casino night. It's fun and the staff just wants you to have fun so you have an unlimited amount of chips to loose really. Overall I think this place is one of the best places we have stayed. We have been to other parts of the world but never to any other locations in Mexico so not sure how it compares but I'm not sure how much better it could get. FYI: Getting to the hotel is best by taxi from the airport I think because you go straight there. If you pay in pesos you pay much less. Also the trip back is cheaper because you can get any taxi. Read more

Genuine Expedia guest review

I have been to Cancun 12 times. Live Aqua is by far the best experience I"ve had. The hotel and grounds are gorgeous and the staff was over the top with service. The food was delicious and presentation was beautiful. I can't wait to go back! I highly recommend this resort!

Genuine Expedia guest review

Second time staying at this hotel in seven trips to Cancun. Out of four properties we have stayed in the hotel zone this is by far the best value for the money. Although a higher price the return is superior. Every detail of the hotel from the staff, decor, cleanliness, landscaping, pools, food choices, and room choices is incredible. The only area […] that I feel could be an improvement in the future is the quality of their mattress & pillows. We will be back! Read more

Genuine Expedia guest review

5 star hotel. Best all inclusive I have visited. Staff was great. Food was better than expected.

Genuine Expedia guest review

Everything was great with the hotel & the staff. Upgrade to Aqua Club was worth the small amount. Only thing that was lacking was the quality of the food, was average at best.

Genuine Expedia guest review

The pool and hotel staff are what truly make this a great place. The suite we had was adequate, but not as clean as one would expect. The food was also sub-par for this type of resort. The helpful and genuinely friendly service staff made my stay one I will always remember. One turn-off was the timeshare sell just after checking in. They need to realize […] that this is not the way people want to start a vacation. Read more

Genuine Expedia guest review

Hotel's location is great, service is great, meals are tasty. I liked it a lot.

Genuine Expedia guest review

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Genuine Hotels.com guest review

They provide wonderful food. We love adults only hotel and it was so great.

Genuine Expedia guest review

Very nice experience. All the staff were very nice and helpful.

Genuine Expedia guest review

Absolutely fabulous, building always clean and smelling great. Staff was awesome. Loved it and can't wait to go back!

Genuine Expedia guest review

Best Hotel/Resort I stayed. The service was incredible.

Genuine Expedia guest review

Perfect is an understatement! Great SPA, pools and the beach is a dream!

Genuine Expedia guest review

The hotel itself is great - beautiful rooms, pool, beach front, etc. However, the food is bearable, and the drinks are awful.

Genuine Expedia guest review

Excellent food. Beer selection and top shelf liquor selection lacking. Service and staff were great. Best beach I've been to in Cancun and ocean is actually swimable-no rocks or reef. Staff went out of their way to make our honeymoon special with rose petals candles and bath drawn. Also had champagne and chocolate covered strawberries in the room for […] us. Overall best all inclusive I have been to! Read more

Genuine Expedia guest review

The place lives up to the hype and more! It was a truly amazing stay and my girlfriend and I did a lot of research to find this gem. It excelled our expectations. We did not want to leave. The quality of the service is superb and the food for an all-inclusive is top notch. The ambiance and feel of the resort is spa-like and very relaxing. Paradise!

Genuine Expedia guest review

This is still a very good hotel for "all inclusive vacation-adults only". This was our second stay at this hotel. Although the quality of the food and services remains on a high level, some newly implemented cost cutting measures are reducing the overall quality of the hotel. The pool water temperature and the air conditioning in the restaurants and […] gym were set to a very low level making many guests un-happy, or sick. A la carte menu for New Year's Eve dinner did not justify the almost double price of room for the day. The personnel was very attentive, like last year. Read more

Genuine Expedia guest review

This was a Great Trip. My first time getting such pampering. Whether you are on the beach or in your room the service is great. Tipping is not mandatory or implied in anyway, so don't be afraid to say yes, when one of the staff ask if there is anything you would like while relaxing on the beach but left your wallet in your room. The same goes for the […] bars feel free to tip but if asked if you want a drink just say yes. Since this was our first trip we were kinda timid the first two days but the staff made us feel really at home and we opened up. We tipped in American dollars and the staff didn't seem to mind. The gift shop in the Hotel will only take Mexican currency though kinda odd. Adults only as advertised. There are so many choices for dining at the Hotel (that are included in all inclusive) it was hard to choose which I wanted. The Azure lounge in the pool area was really good. This place had the best sushi I have every tasted. You do not need to leave the hotel for any reason. Which is what we chose to do this trip and if we liked our trip (which we did) we would come again and then do some attractions (pretty pricey). Read more

Genuine Expedia guest review

Around brilliance, sheer world class experience, definitely coming back.

Genuine Expedia guest review

Hotel staff is excellent. The hotel has been refurbished after hurricane in 2010. Rooms are clean and food and drinks variety is perfect for every taste.

Genuine Expedia guest review

I wish that I could report that our stay over New Year's eve at Live Aqua was as positive as other reviewers, but we did not have a good experience. Maybe it's because it was during New Years and maybe they needed to cut some corners? While the grounds are well kept, the rooms clean, and facilities modern, we found the food, service, and attention to […] detail to be mediocre at best and definitely not worthy of a luxury rating. The food in particular was most disappointing, and we're not even THAT picky eaters. We will not be back, nor will we recommend this hotel to friends. Given the many options in Cancun, there are other hotels that provide a higher caliber of service and quality for the same price point. Read more

Genuine Expedia guest review

Overall: Hotel beautiful; service OK - not 4.5 stars. Service started off A++++ but went down throughout our stay. Apparently this is a hotel for Spanish speakers. It is a DEFINITE plus to speak Spanish as they will speak about you in Spanish ESPECIALLY if they think you don't understand. Make sure to bring LOTS of cash/dollar bills for tips so you […] can get things done (although gratuity is supposedly included, things will happen ALOT faster and will suddenly become available. If you want to reserve a cabana on the beach, you need to do so 6months in advance or stay in the presidential suite. Also, the umbrellas and the chairs on the beach and by the pool are hard to get so most people wake up at 4 or 5AM, stake their claim, go back to bed so they'll have a spot later. If you wake up at 10AM, you're out of luck so make sure to wake up early! The food is okay. We ate at MB almost every night. One night, ate at the Hidden Garden and actually walked out on our meal. The server was BEYOND rude to us and ignored us the ENTIRE time (he wouldn't refill our waters or ask us for drink refills and only did so after the other servers asked him for us). The servers tried to make up for it so we just gave them his tips instead. Also, there are no activities on the water besides volleyball but you can catch the bus to town for $0.75 and go shopping. (Go to Puerto Morelos for snorkeling since it's really close!) Tip: Stay here if you speak Spanish and can get a good rate! Read more

Genuine Expedia guest review

Hotel stay was just what we needed... first class service like no other hotel I've ever stayed, amazing food, beautiful pools and right on ocean. By far the service is what stands out. From the staff at the pool, to the bartenders, to the waiters, to the spa... people went above and beyond to make our stay enjoyable. The food choices were varied and […] delicious. We really enjoyed the breakfast, specials by the pool and multiple dinner options. My favorite restaurant was MB and they recently opened up a fondue place we didn't try but looked good. The hotel also did really special things for the holidays - a snowman with Christmas wishes left in our room, Santa coming in on a jetski and taking pictures on the beach, champagne to celebrate. Very nice touches which added to the enjoyment of our trip. Just a few minor suggestions: no real night life at the hotel. A band by the pool or better entertainment at the bar would be nice for guests looking for a little something to do at night. They do offer arrangements to an outside club every night, but for a fee of $50 or more. The hot tubs never really got hot, but we still stayed in them for hours a day to enjoy some cocktails and talk to other visitors. Lastly, the Internet service was sporadic at times. We would still go back to this hotel in an instant, but these are just the few things that could be improved on. Read more

Genuine Expedia guest review

Amazing place...highly recommend it and worth every penny!

Genuine Expedia guest review

Excellent experience.............................................................. .................................................................. ........................................................ ................................................

Genuine Expedia guest review