"World class service"
Not enough characters to describe staff for an all inclusive stay so will just write they're instructed well on how to accomodate vacationers. If your glass is empty, it won't be for long. MB was the best dinner option for atmostphere alone but the food was also first rate. Azur for lunch is a must. The view is increadible and a good variety for a lunch […] menu. Siete was nice for a standard buffet. Ocean view room was spacious, clean, and bed was extremely comfortable. For the hotel, only bad note was seemed to wait a long time for an elevator. Read moreGenuine Expedia guest review
The staff is incredible, mostly our friend Alejandra. She is a server in the pool. She and the aqua live staff made my birthday unforgettable. I'm booking my trip back with them.Genuine Expedia guest review
"A must stay resort in Cancun!"
This is my 3rd all-inclusive my wife and I have stayed at. The first two we left WANTING to leave, not because it was a terrible experience but rather we were ready for different food. At LIVE Aqua, we didn't want to leave because the facilities and staff were so wonderful but also the food was great!Genuine Expedia guest review
The resort was amazing! Food fabulous and the staff was very accommodating. We are defiantly going to stay at Live Aqua again! BTW: Amazing location!Genuine Hotels.com guest review
"Nice hotel- great beach"
Overall, this was a very nice trip- the staff is very friendly. The "spa" smell was a bit much.Genuine Expedia guest review
"Nice and clean hotel with nice staffs."
Very nice and quite atmosphere inside the hotel. Nice white sand beach. Foods are great in pool area and all other restaurants. Good for romantic couples.Genuine Expedia guest review
Very pleasantly shocked.......,,, Sea turtles!!! ...........,Genuine Expedia guest review
"Service is king"
Our stay was awesome. the best part of our stay was the service. We stayed 7 days and all but one day we received excellent service. The star of our weekend was definitely German. He was the best. He provided us beach service all but the one day (he has to take one day off). He was on it. We always had a friendly conversation and a cold drink in our […] hand. Unfortunately the day without German was just OK, but maybe because German spoiled us. Ask for German to be your server and you will be extremely happy. Read moreGenuine Expedia guest review
"Great Experience and Service"
We would certainly highly reccomend this hotel as the staff clearly is interested in making sure you enjoy your stay. The facilities are very nice and kept up but there are nicer newer resorts always. The Service is why you would stay and return every year as they are extarordinary and why they have remained the number 1 resort for four years running! […] It is great for a relaxing stay and is all adults so no kids to maneuver around. If you crave alot of activities this is not the location, they do have some things planned during the day and evenings which we found to be more than adequate. We met alot of interesting people that we now consdier to be our friends, we ate great meals and enjoyed the beach and pools. If you want to be on the hotel strip and have a great relaxing expwerience this is it! Read moreGenuine Expedia guest review
"The best of the best for all-inclusive adults only"
Our first time in Cancun and it was amazing. It was our honeymoon and we were a little anxious at first to travel to Mexico, but the State Department lists Cancun as safe, so we decided to go. We picked the top rated all-inclusive hotel from tripadvisor, and we hopped on a plane after the wedding and headed to Mexico! We got in really late and were […] starving, luckily they have 24-hour room service as part of the deal. We ordered a great dinner at 2 AM in the morning. The beaches are amazing. The food was amazing. Staff friendly. Drinks were strong and they use high-end alcohol. Wine was great, even had a special wine bar if you wanted a larger variety. I recommend the sauvignon blanc. It was so hot in July we mostly stayed at the hotel. Going to the pyramids is not recommended in the July heat, so picking a great hotel is VERY important. You will melt in about 20 minutes of walking in the heat - and I am from Arizona. Read moreGenuine Expedia guest review
"Very nice accomodations, clean and friendly staff."
Great experience that I would certainly recommend to others seeking all-inclusive resortGenuine Expedia guest review
"A vacation to never forget - thanks to LIVE!"
My boyfriend and I went to LIVE Aqua Cancun and DID NOT want to leave! The combination of the friendly staff, comfortable rooms and great food made the trip worth wild. We would strong recommend this hotel to any one, and everyone! The all inclusive aspect was definitely worth it. We also splurged on a couples massage which was amazing - one of the […] best! I would recommend limiting your excursions to just hanging out at the hotel. Read moreGenuine Expedia guest review
Beautiful clean resort with excellent staff. Beautiful beach. Great location. Stayed a week and had an awesome time. The staff couldn't be better. The food was good but I wouldn't say excellent and only 3 restaurants. I would come back again.Genuine Expedia guest review
The Aqua Live Hotel is a amazing place with a excellent view to the beach and the infinity pool. Count with extraordinary staff and one excepcional work of group. Is my obligation recomend to the people this place. Great experience Great people and Great Hotel.Genuine Expedia guest review
From the moment we arrived at the hotel the staff made us feel like VIP guests. Eager to satisfy our every need. Hotel and grounds were beautiful and clean. The staff as a whole was always courteous and helpful but especially Fernando who made our dining experience extroadinary and took the time to give great tips on local attractions and shopping. […] The beach was pristine and always easily able to get a lounge chair and drink. Pools were gorgeous and well maintained. Thoroughly enjoyed a couples message. Would completely recommend this hotel to everyone and will definitely return. Read moreGenuine Expedia guest review
"Much needed vacation. Met all our expectations!"
Much needed vacation for my husband and I away from the kids. This was our first time staying in hotel zone. We've always stayed south (Riviera Maya area or on the Pacific side in Cabo). The hotel, staff, food, beach and room accommodations were wonderful. I would absolutely go back and recommend to friends and family.Genuine Expedia guest review
Hands down the best vacation ever... the rooms, the pool, the beach, the staff and the food were great. Will be returning to Live AquaGenuine Expedia guest review
"We were treated like royalty in Paradise!"
From the moment we entered Live Aqua and noticed a spa-like, tranquil feeling, we knew that we had booked our vacation in the place that we wanted. Everything about the hotel was superb. The friendliness of the staff, the ease of staying in an all-inclusive and the natural beauty of Cancun. . . that turquoise water! . . . made for a beautiful vacation. […] We would especially like to thank: Fernando, Oscar, David, Luis, Luis and Chef Eric in Siete restaurant, Wilfredo in Azur, German, David and Roosevelt in the Sea Corner, and at the bar in the pool Sinuhe, Daniel and Andy. The two men who led the sushi class were very nice. We can't remember their names, but one of them also brought a macaw around the pool and let us feed it sunflower seeds. And I can't leave out Eduardo, the manager, whose professionality was outstanding. We hope to return to Live Aqua in the future. Read moreGenuine Expedia guest review
"Beautiful, contemporary hotel in Cancun."
We had a fantastic time staying at Live Aqua. This is your typical all-inclusive hotel. This is a top of the line, all-inclusive resort! Food is great, drinks are spot on, service is great, grounds are well maintained. Hard to complain!Genuine Expedia guest review
"the perfect vacation"
From the time we checked in to the time we checked out, our experience was awesome. the hotel is very clean. there was no reason to ever leave the resort. If you are looking for a party hotel, this is not the hotel. There are no clubs on site nor entertainment by the pool. Just very relaxing and mellow. The idea of it being an adults only was great. […] We were there during turtle season so we saw tons of sea turtles coming up on shore to lay their eggs. The restaurants, food and drinks were all very good. I have done all inclusive resorts before and this hotel has the best food and service by far. If your drinks are not strong enough, just ask them to make it a double. They are happy to do it. At times the coctail service by the pools was slow, so we just walked up to the bar to order drinks. Swim up bar is fun, but its a bit small and secluded from all the other pools. Plus, it had this yucky looking thick film ontop of the water. Service in the restaurant was great, but we did notice that the service got slower as the weekend approached. Also, one of our toilets was not flushing properly and the came in to fix it, but it still was not working. good thing we had a suite with two bathrooms. the staff is very very helpful and friendly. I was not harrassed by members to buy a time-share. We all got a free hand massage upon check-in. And because tips are included, i never felt like i was being starred at to tip. Even though we did tip extra. Read moreGenuine Expedia guest review
"more than expected"
the hotel aqua live is on a scale from one to ten is a 11 everything from service room service food is all top notch if you want to go somewhere where there's no kids and you want have a good time or just relax aqua live is the place to go I would recommend this all exclusive resort to everybody bottom line this has been the best resort I have been […] to in my many of different places I have traveled Read moreGenuine Expedia guest review
"Best Customer service"
The best customer service I have ever experienced. Every staff member was always smiling and eager to attend your every need.Genuine Expedia guest review
"Very nice stay"
We stayed for six nights for our honeymoon, when we arrived we were informed that the system was down so we went up to the fifth floor to get checked in, then back to the lobby to get our keys. Not a big deal just a bit of a nuisance. Then for the first three days of our stay, there was only 2 elevators working which made getting up and down a bit of […] a nightmare to get anywhere in a timely fashion. Also, for your honeymoon they are suppose to give you a special champagne and flower welcome in your room. We received nothing and i finally called the last night and we got it. Again not a big deal but a little disappointing. The food was pretty good as far as resort food goes and other people stated that it was much better than other places. The drinks were not very strong although you could ask for stronger ones if you wanted. The thing that i feel they really need to work on is letting you know about everything that is there. i.e the swim up bar, the releasing of the baby sea turtles(which is awesome by the way. The service was wonderful and everyone was really nice throughout the entire resort. However, we were not wowed by anything like other reviews had stated. It was a good resort but we will probably try another place the next time we return to cacun. Read moreGenuine Expedia guest review
"Heaven in CanCun First time in all inclusive."
The hotel is in great shape over all, a good selection of restaurants, the drinks are not strong but you can always ask for extra alcohol and no problem, we like the breakfast buffet, great selection lots of space no need to wait at all. One thing that i like about the rooms is that they are super quiet no ac noise at all no elevator noise even if you […] are close to them, they really think about that, also all hotel always smells great Super relaxing!! Fantastic pool area plenty of chairs close to the nice clean beach, we were very please to find out this hotel cares abut nature so much. You can not miss the chance to see turtles a fantastic experience just steps away, the size of these turtles will blow you away fantastic! I guess my only complain will be the price of cabanas a bit price thats way they are most of time empty. Read moreGenuine Expedia guest review
Stayed at Live Aqua from 7/11 to 7/17. Upon entering the hotel you are struck by the zen-like atmosphere - clean,crispca decor. Rooms are very contemporary, pools ( I counted 7) and the beach are great, but the crown jewel in this hotel is the staff. From the waiters on the beach to Chef Eric at Mb Restaurant, you get the feeling that they do everything […] possible to make your stay enjoyable. Looking forward to returning next year! Read moreGenuine Expedia guest review
"Very nice hotel"
Great location, staff and hotel! Buffet and gym were adequate.Genuine Expedia guest review
"Big ol' resort next to the beach. Lot's of food."
What else can you say? The place was huge, the drinks flowed, and the food was constant. Staff was over the top nice.Genuine Expedia guest review
"Excellent way to vacation"
I don't have a single negative thing to say about our accommodations. We want to come back next year.Genuine Expedia guest review
"Beware of employees helping in check in"
Everything was good except after you checked in, there will be a live aqua employee pretending to help you get oriented to the place by showing you the rstaurants, pools, bars, spa, etc, but after that she would forced you to attend a timeshare presentation in return for gifts, which we tried to avoid starting at the airport itself. It is such a waste […] of time. You loose precious time dealing with this employee and looses time hearing the presentation. They would attack you after checking in, when you' re tired and would just say yes so you can get away with them. Incoming guests, beware of this scam. Decline and be firm. The rest is ok. Btw, i just agreed to attend the presentation, but was firm to decline the timeshare. Again, waste of 2.5 hrs in return for the free romantic dinner. Not worth it since it is all inclusive. Read moreGenuine Expedia guest review
"Best vacation EVAH!!"
I have been to Cancun several times but Live Aqua is in a class by itself. The staff is so well trained and so friendly and so helpful it just blew me away. Details were never overlooked. For instance, there are no vacuum cleaners, electric hedge trimmers, blowers, or anything that made noise. Staff used rakes and brooms and machetes. The aromas were […] so relaxing. I wish I could recall more names but German the beach waiter, Zayde on tours, even the restaurant manager spoke to us personally for opinions. I love kids but adult-only was a welcome break. The grounds were immaculate, the food spectacular, and the views stunning. My only complaint would be the desserts were cut too small. ( I'm totally kidding-I just took more) Read moreGenuine Expedia guest review
Had an amazing stay! The hotel staff and the condition of the hotel were on point. The staff were very attentive. The food was great! The beach was wonderful. Had a shaded cabana every day that faced the beach and boy was this relaxing. The La Isla Mall was across the street (very convenient). We will definitely be going back without question.Genuine Expedia guest review
Nice hotel. The restaurants are very good. The hotel is close to everything and even opposite of a nice shopping mall. We really like the hotel. Only one thing that disappointed us was we booked a king bed but got double beds instead and the rooms all booked up during our stay.Genuine Expedia guest review
"Nice staff, but maid service..."
Overall I enjoyed my stay, and I'm not much of a complainer. On check in, although I booked a king bed, I was offered a double bed as they had no more kings, however, they did offer to upgrade me to an ocean view double bed and mentioned I could switch the next day when Kings became available. The food options for breakfast, lunch and dinner were pretty […] good, but half the time room service would forget something or tell you once they got to the room they didn't have the item. Again, not to much of an issue -- the only real issue I had was the maid service, the first day they showed up at 10pm or so, we saw them as we were coming back to the room. The second day we were getting dressed and asked if they could come back in about 30 mins and they said no, so we just grabbed towels instead. Third day we actually had the do not disturb sign up, so our fault there, 4th day around 6:30 pm they showed up, so again, we just took towels as we were getting dressed. I offered them the old towels and they said no. We left early the next day, but the bathtub was full of towels by that time. So all in all, the room wasn't cleaned once. Read moreGenuine Expedia guest review
"Very nice hotel and service but..."
Positive: Our stay was so pleasant. The service was OUTSTANDING. The staff was so nice and warm. The food was INCREDIBLE ! . The location is wonderful. It has a big mall in front: La Isla. The bus stop is on walking distance from the hotel if you want to go to other places. Police car was almost every night in front of the mall, very close to Live Aqua, […] so we felt very safe every time we wanted to go out of the hotel. The hotel has beautiful restaurants and we never got bored from the food because the menu changed so we could eat something different almost everyday. The all-inclusive was wonderful. Includes almost everything you want form the bar and the food. We are wine drinkers, and it was included. Negative: The room that we chose before going to Cancun was a Queen bed room with garden view. They offered an upgrade to a sea view for a charge and we accepted. The view was nice but the noise from the hallway wasn't. We could hear all people on the hallway since very early at mornings. The staff tried to be nice and whispered but even though we could hear every noise from there. We wanted to sleep longer at morning and we couldn't. At 7 am we were up because of the noise. Other negative was a problem that they had with a water pipe that broke one of the days and from 3 elevators, just 1 was kept working after that, so we had to wait long time for the only one working, and of course, was packed when it came. We ended taking the stairs several times. Mexico was great! Read moreGenuine Expedia guest review
"1st All Inclusive Experience"
After sorting through literally hundreds of All Inclusives, we landed on Live Aqua. And it did not disappoint. Beautiful Grounds. Excellent Service. Perfect Location. Everything we were looking for. Adults only was a huge highlight. After visiting some of the other resorts nearby, we really appreciated learned to appreciate this feature.Genuine Expedia guest review
"Your wish My Wish!!!"
My wife and I just got back and the ONLY reason we are glad to be home is because We havent seen our kids in awhile...... We stayed 8 nights and had a very relaxing time. The hotel really emphasizes R&R. The pools were always clean, the bathrooms around the pools and bars always clean, and the beach area very clean as well. The staff was Always more […] than helpful to help with anything and wasn't overpowering or pushy! Never once did I feel like I was "bothering" anyone! Let me break it down... Staff- Awesome, we tipped because we thought it to be the best staff ever, though tipping is not expected. Room- Great, the only reason we didn't give them a 5 on this subject is the room air would always be shut off and tough to understand how to turn back on. We found out it is motion activated, and had a few small issues getting it to stay on at times we were in the room. Still the room was great and we had a 9th floor room which had a phenomenal view!!! Food- A+ very good food, lots of choices and the room service 24/7 is to die for.... :) Pools- more than enough for everyone, even has one with a swim up bar! More than enough for the active people to, gym is nice and they always have beach volleyball going on usually starting around 11am and 3pm! If your into relaxing there is really no "craziness partying" ever going on so RELAX! The spa is awesome as well, I give it an A+! Thanks Live Aqua we will be back. Read moreGenuine Expedia guest review
"Very nice beach and location."
The overall experience was very nice. We would have liked to have gotten an ocean view but it was not available avoiding to the staff during our stay. The resort was very clean and accommodating with restaurants and bars.Genuine Expedia guest review
Just returned from 5 days at Live Aqua, Cancun, Mexico. The staff was so attentive and professional. Oscar at the front desk was very helpful. Food was excellent-a 5 star restaurant, MB, at an all inclusive resort-Wow! Angel was the best waiter-a real gem. The buffet was top notch-excellent staff, especially Michelle and Hector. All the poolside wait […] staff were so well groomed (even in the heat), polite, and friendly. Housekeeping staff is so well trained and serviced the room twice a day. We were on the 9th floor with an ocean view which was amazing. Close proximity to shopping, transportation, etc. Best luxury adult hotel we have visited. We will definitely go back. Read moreGenuine Expedia guest review
"Great hotel with great views"
The hotel and staff were wonderful. They were very attentive and made sure everything was perfect. The hotel is right on the beach and the views from the deck area were wonderful. David (our pool server) couldn't be more accommodating. He made sure we had plenty of water and was always ready to serve us drinks and food. The rooms were nice, very clean […] and standard size. Read moreGenuine Expedia guest review
"Great hotel on beach"
Pools galore, great beach, wonderful service Staff was very helpful and caring. Luxury atmosphere.Genuine Expedia guest review
"Nice Hotel great location but ...."
Nice Hotel great location just close to the beach and shopping area however their was few issues that bothered us during our stay we booked a live aqua special room and it didn't come with special beds on the beach as the suites has ,they had just regular chairs the other thing the elevators were taking so long time one of them was not working and it […] was not fixed for the whole trip . Read moreGenuine Expedia guest review
From the moment we walked in the hotel made a lasting impression. The aromatherapy is wonderful and now at home when I smell something similar it takes me back to Live Aqua. The staff was beyond great from the moment we walked in to the moment we walked out the door. Looooooved Siete, Fernando was our waiter the first day and we always went back to […] him... There is a traditional Mayan plate called Cochinita Pibil, that my husband and I fell in love with and he always had it ready for us once we told him we were so fond of it. All the other restaurants are also amazing. The spa and the romantic dinner were amazing, we even got to see a firework display. The night we arrived they prepared our bedroom with roses and candles, and filled our hot tub before we even entered. This was such a nice surprise. There were only two things that I didn't like (one of them I can't really complain too much about) 1. The "timeshare" presentation. My husband and I were approached by one of the staff regarding the time share and only decided to do it because they gave us a deal of a romantic dinner and 2 massages for $75 normally we would have paid 300-400 for all. Which was a pretty good deal. Here we went to one of the sister hotels by the bay, which had such a gorgeous view and was in the bay not the ocean, which brings me to #2 The ocean is too choppy to enjoy. this other place had such a calm ocean that we were really disappointed in Live Aqua's ocean, but this is just related to the location Read moreGenuine Expedia guest review
"AMAZING resort- Anniversary Visit"
We just got back from 6 nights at the Aqua. It was amazing! I read a ton of reviews when deciding where to spend our 10th anniversary. We are in our early 30's and wanted somewhere relaxing and romantic. This was the right choice! Impressions: Not too big or small- we never felt crowded or herded at Aqua. Excellent food and drink. Especially loved Azur […] and MB Very attentive staff LOVED the aromatherapy smells everywhere. Some have said they are overpowering, we did not think so. We hung out at the pool club everyday- it was the place to be if you like lounging around and bring waited on. If you don't, why would you go here at all? We never had any trouble getting chairs at the pool. We had a couples massage at the spa. It was fantastic. Lattes are better than Starbucks. Tips: As suggested by other reviewers, we took about $200 in fives and ones and tipped for pretty much everything. Sure, we did not have to, but frankly I would have felt like a heel if I didn't. Read moreGenuine Expedia guest review
"Huge room with a nice balcony facing the ocean.."
The room was perfect. Food and drinks were OK. Buffet did not have a 100 items in it but everything was fresh and delicious. Liked the bars and cocktails.Genuine Expedia guest review
"This is by far the best hotel i've been in Cancun."
This is by far the best hotel i've been in Cancun , the only thing that i would add is the night buffet options in Live Aqua,because the food its excellent but at night there is not the variety of food that you expect. Other than that it's great for relax and rest.Genuine Expedia guest review
The service was fantastic, I thought the facilty and the rooms were in impeccable shape. I usually would stay at a Ritz or Four Seasons and would say my stay was comparable. Two of your employees really stood out to make my stay more enjoyable.....please let them know as they really make the property Isabela from the clubGenuine Expedia guest review
"Nice property and great Customer Service"
Excelent from start to finish. Nicest property on Cancun strip, not overdone or cluttered.Genuine Expedia guest review
"Nice hotel, excellent service."
From wife : I will recommend this hotel. Although facilities are not perfect, the service there are excellent. From husband: We have Expedia Elite, without saying a word, they invited us to the Club room and told us we have been upgraded, so we got the Water front room with terrace plus all the club only benefits. You can't beat this!!!! The beach […] is good, food is great, 4 big restaurants, MB has the best Latino food, try the fish there. One big plus worth mention is that, no one selling timeshare in the hotel, I heard that is not rare in others. Always people there waiting to pick up your phone and they came fast. Read moreGenuine Expedia guest review
"Great Hotel Great Food"
This hotel was great. The food was awesome. I would have to say the best all inclusive I've been to so far. Didn't really get to enjoy the beach at all since it rained 3 out of the 4 days we were there. I mean it poured all day and flooded 2 of our rooms. They did give us new rooms when we went to the front desk.Genuine Expedia guest review
Excellent staff, wonderful accommodations and great food made for a great Birthday-week vacation and celebration! This was our first time at an "all-inclusive" and we can only wish that they are all this good. The staff's attention to detail was nothing short of Amazing.Genuine Expedia guest review
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