All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 1,531 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Amazing Resort - Second Time back!"
This resort is amazing! You are treated like royalty from beginning to end. Our concierge, Evan was outstanding. Anything that we needed, he made sure it happened. He always went above and beyond my expectations. The spa is wonderful! You arrive an hour before your scheduled time and are "prepped" for your massage with an one hour hydro therapy session. The food is delicious! All of the meals were outstanding. If you have a large party, go early and be prepared to wait.....but it is worth it. The views, the atmosphere, the food and the service are all top notch! You won't be disappointed. This was our second time at this hotel and we would love to go back again!
Genuine Expedia guest review
Other trip Mar 18, 2015
Marietta
US
5.0 / 5Outstanding
"Great Hotel"
Loved the hotel. The staff was very friendly and accommodating. The hotel was great. The restaurants were fantastic. Great options, so many we didn't get to them all. Would definitely go there again. Couldn't have asked for a better trip!!
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful setting, wonderful staff, excellent food"
We took a week off from snowy NYC and found the ideal get-away in Cancun. The Life Aqua, which we chose not having ever been to Cancun, proved to be fortuitous. Everything worked out well, including the weather. We would definitely recommend to friends and return to this hotel ourselves at an early opportunity. Our all-inclusive plan was indeed all-inclusive, including room service and mini-bar.
Genuine Expedia guest review
Other trip Mar 15, 2015
Jack
US
5.0 / 5Outstanding
"Great place to relax"
Went here for our 20th anniversary. We wanted a place to go and relax for the three days. Live Aqua was just the place for us. Great time and experience. Hotel staf was excellent. Would consider returning to Live Aqua if we decide to go back to Cancun.
Genuine Expedia guest review
Other trip Mar 13, 2015
Peter
US
5.0 / 5Outstanding
"Spa like, relaxing hotel with a beautiful view"
Live Aqua is a beautiful hotel with a zen like vibe. My daughter and I had a wonderful experience staying here. The staff was friendly and very helpful. The rooms were clean and crisp with modern décor. The illusion pools were amazing. The food was fabulous. Waking up to the gorgeous ocean view was magical. It was quiet and laid back which was what we wanted. If you are looking for a lot of night life, it's not for you. If you want to relax and pamper yourself, this is the spot. We had great fusion massages in the spa. We would definitely go back!
Genuine Expedia guest review
Other trip Mar 12, 2015
Leslie
US
3.0 / 5Good
"The beach is very nice."
The view from our room was a empty dirty lot next door!!
Genuine Expedia guest review
Other trip Mar 12, 2015
A Traveler
US
5.0 / 5Outstanding
"excellent resort on the beach"
The staff was just excellent – very attentive to all of your needs and very friendly and helpful. The food was superb – five star quality. We upgraded to a suite and had a cabana which was just wonderful; it came with a 20 minute foot massage each day and I felt like I was living the life of luxury. We will definitely return on our next visit to Cancun.
Genuine Expedia guest review
Other trip Mar 11, 2015
ruth
US
4.0 / 5Excellent
Very nice hotel/resort. Very laid back for a calm relaxing time. Almost too much at times. Need a little more action at times to make more exciting.
Genuine Expedia guest review
Other trip Mar 11, 2015
A Traveler
US
3.0 / 5Good
"Great service and beautiful facility."
Breakfast and lunch were good. But evening meals were subpar. Had a group dinner. No one could eat the fillet. It was the topic of conversation the next day what kind of animal it really was. Had three other evening dinners at different resturants and the one at MB was the only one that was just ok. But the staff and facilities were over the top.
Genuine Expedia guest review
Other trip Mar 10, 2015
Jim
US
4.0 / 5Excellent
Great place but there was a lot of noise from slamming room doors. It also sounded like people were moving furniture above us. Might have been air in the water pipes.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel with a wonderful staff"
As soon as you walk into the hotel, you feel relaxed. It has a spa like feeling which is great for couples that just want to come and relax. The scents throughout the hotel, including the guest rooms are wonderful. The smell is great and really put you in a relax mood. The food was also good and plenty of restaurants to chose from at this all inclusive hotel. The crepes are yummy and the buffet breakfast is great. Love that it's available till noon for us later risers. The pools are clean and the beach is beautiful. Overall, I plan to come again!
Genuine Expedia guest review
Other trip Mar 9, 2015
Mari
US
5.0 / 5Outstanding
"Fantastic Hotel"
The property is beautiful and well maintained. The views are great not only of the ocean but the pools,Palm trees and mangroves look gorgeous. The staff from the girl cooking hamburgers to our great host Valerie were unbelievable. The entire staff were very profesional and happy. This is how a hotel should be operated.
Genuine Expedia guest review
Other trip Mar 9, 2015
paul
US
5.0 / 5Outstanding
Just awesome
Genuine Expedia guest review
Other trip Mar 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful resort!!!"
This was the most beautiful resort we have ever stayed at. The entire experience was unbelievable from the moment we arrived to the goodbyes from the staff! Every single member of the staff were gracious, friendly, engaging -did everything possible to make you comfortable and “waited on”. The food at every single venue was incredible - five star! We loved Marco Hama who made us the best smoothies every morning! A special shout out, also to Rafael -a chef at Siete and Areli who greeted us each morning with a big welcome!
Genuine Expedia guest review
Other trip Mar 8, 2015
rochdeb
US
4.0 / 5Excellent
"Very Nice Hotel and Location"
While the hotel was nice, clean and very pleasant staff, the food was marginal. Only one type of red or white wine was offered upon request. Ordered dessert and the waiter came out with a different dessert but acted like it was what we ordered, when actually they were out of what we ordered. For $550 per night the overall food experience could have been better. Many dishes had the taste of being massed produced.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent choice for a long weekend!"
We found this hotel to be an excellent choice for what we were looking for. We were looking for an all-inclusive adults only hotel where the service was exceptional, food was good and relaxation was attainable. This hotel met and surpassed our expectations. The staff was more than helpful every time we needed something. This includes the concierge, doormen, cleaning staff and especially the pool staff. There were multiple company sponsored conferences going on yet our service didn't suffer. I want to thank Andres, Jaime and Cesar our poolside staff that took care of us the entire time we were at the pool. We never waited long for our cocktails or food as they were very prompt and attentive. We have been to many all-inclusive resorts and have to say this resort had very good food choices which our party was pleased with. I would definitely recommend this hotel to others.
Genuine Expedia guest review
Other trip Mar 4, 2015
Darren
US
5.0 / 5Outstanding
"Incredible Experience, Unbeatable Customer Service"
We had a great time on our honeymoon at Live Aqua. We booked an Aqua Suite but were upgraded to a Fuego Suite as the others were full. Fernanda gave us a very nice, relaxing welcome hand massage while we waited. The suite was beautiful with 2 balconies & a separate terrace which was big enough for a table for 4 & 2 lounge chairs with room to spare. The view was incredible as we could see the beach & the entire resort pool area. The suite included a free pool/beach-side covered cabana that could be reserved each day. Laura gave us an amazing 20-minute foot massage that was included daily as part of the cabana reservation. We've never had such great customer service in our lives. The entire staff was courteous, friendly and welcoming. We spent a lot of our time near the pool down at the Shore Bar in the swings. Damian and Roger were the best and kept us coming back every day. We enjoyed our conversations with them as we worked on using and improving our Spanish. We enjoyed our daily breakfast buffet at Siete where Oscar was most helpful as our server. Our favorite restaurant for lunch/dinner was Varenna where we loved the pizza and calzones. I can't say enough about the incredible customer service they have at Live Aqua. Jose Luiz remembered us as being on our honeymoon and went out of his way to speak to us every time he saw us and to ask about how we were enjoying everything. Many others like Damian & Roger remembered us as being honeymooners as well. Feliz Luna Miel!
Genuine Expedia guest review
Other trip Mar 3, 2015
Brad
US
4.0 / 5Excellent
"Beautiful ocean veiw"
Such a beautiful beach. Awesome pools and amazing spa treatments. Only complaint was the food. Except for the breakfast buffet it was hard to find something to eat. And the drinks are crazy watered down.But if your not a picky , gluten free eater this place was beautiful. .
Genuine Expedia guest review
Other trip Mar 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Best resort we stayed at in Cancun."
The food was superb especially at MB and Hidden Garden. The staff were incredibly attentive and really friendly. Notably Hector and Valerie. The rooms were great, the beds were really comfortable and the facility overall was top notch.
Genuine Expedia guest review
Other trip Feb 27, 2015
brad
US
5.0 / 5Outstanding
"Second stay here"
The hotel is great. I had to revise my statement 3 times. Paid for an upgraded room never got it. You do the math.
Genuine Expedia guest review
Other trip Feb 27, 2015
Vision1tactical
US
4.0 / 5Excellent
"Nice Hotel, Great Pools"
Booked this hotel thinking it would be 5 star but a little disappointed. A lot of business groups. I would not stay here again if I was coming back to Cancun.
Genuine Expedia guest review
Other trip Feb 26, 2015
Megan
US
5.0 / 5Outstanding
"Wonderful All-Inclusive resort. Great pools!!!"
Our recent stay at Live Aqua was wonderful. The hotel staff were so pleasant and ready to serve your every need. We would especially like to recognize Manuel at the pool bar...he went above and beyond to provide phenomenal service. Great experience! We will return in the future.
Genuine Expedia guest review
Other trip Feb 26, 2015
Angie
US
5.0 / 5Outstanding
"Excellent Ladies Trip"
Amazing Cancun getaway! You will not be disappointed. I have traveled to Cozumel, Cabo San Lucas, Puerto Vallarta and Playa Del Carmen. This is by far the best hotel I have stayed in while in Mexico. The food is a 10, the staff is a 10 and the resort is spotless. The beds, which can typically be hard and miserable, were perfection. I would definitely go back here. 6 days was not long enough.
Genuine Hotels.com guest review
5 night trip with friends Feb 19, 2015
Amy
US
5.0 / 5Outstanding
"awesome! Awesome! AWESOME!"
Staff was excellent! Food, rooms, pools all were great! If you want a fun time with out the kids go to the Live Aqua Can Cun!
Genuine Expedia guest review
Other trip Feb 26, 2015
josh
US
5.0 / 5Outstanding
"Great hotel with great service and in a great loca"
This is my second time at the hotel. Word has gotten around because the hotel was at 100% capacity. Despite the number of people, the staff remained friendly, the food was great, the drinks kept coming, and it was a really nice stay. I did notice that there were more young people this time, And they like to play their music at the pool. When It got loud, you only had to say something to Management and they would go over and ask them to turn it off. My favorite spots where the café, where you could get coffee and snacks, and the Hiddengarden. We had a great night at the Hiddengarden… The chef made us a lovely meal, and our waiter was fantastic. Hotel is located across the street from the mall. In that mall there is a small grocery/bodega that also has a pharmacy with good prices. I would definitely return to this hotel.
Genuine Expedia guest review
Other trip Feb 24, 2015
catherine
US
4.0 / 5Excellent
"February stay at Liv Aqua"
The resort is lovely and staff is well trained to care for the guests. It is #2 rated in the area for a reason - it is good. Most of the problems I found were with the guests - I witnessed a near fight on the day we arrived and the our last night there - drunken gueusts. Staff intervened in the first one and other guests in the gorup stopped the second. You can't have a classy resort with unclassy guests.
Genuine Expedia guest review
Other trip Feb 23, 2015
Glenn
US
4.0 / 5Excellent
"Wonderful dining staff, would return"
I stayed for a week in February with my girlfriend. The weather was great the whole time, and the trip was very relaxing overall. The hotel is very clean and spa-like. Check-in was extremely slow and gave us a bad first impression, but it got better after that. The food is great, and the dining staff was very accommodating of my allergies.
Genuine Expedia guest review
Other trip Feb 23, 2015
Brian
US
4.0 / 5Excellent
"Live Aqua"
Great hotel. All positives. Only negative-food. Not the best. Too many outdoor restaurants which isn't good on a cool night.
Genuine Expedia guest review
Other trip Feb 22, 2015
tscapis
US
5.0 / 5Outstanding
"All you can dream"
The staff is extremely friendly and nice. This quality of service is just amazing. Great in all senses
Genuine Expedia guest review
Other trip Feb 22, 2015
Isabel&Rod
US
5.0 / 5Outstanding
"Super chill resort"
This is great if you're looking for a chill, relaxing vacation and good food. Other all-inclusives I've been to require you to have reservations to eat at the nicer restaurants, but here all the restaurants are open to anyone and you go wherever you want. This was great and the food was awesome. Pools and beach are great. Staff is awesome. They helped me plan some special romantic surprises for my girlfriend for our anniversary. Really happy with how everything turned out!
Genuine Expedia guest review
Other trip Feb 21, 2015
Tip
US
5.0 / 5Outstanding
"BEST STAFF EVER"
This was our 4th year in a row at Live Aqua. The front desk staff gave us VIP wrist bands and everyone treated us wonderfully. The staff arranged dinners for us daily and we had chef prepared meals nearly every night. Special recognitions and thanks go to: Oscar, the evening restaurant manager. We feel like we've developed a genuine friendship with Oscar over the years. If Oscar and his family were ever in town I would offer them my guest room in a heart beat. I look forward to seeing him again next year and hope to stay in touch. Jonathan, the breakfast manager. Jonathan checked in with us everyday to see how things were going and was instrumental in getting our dinners arranged. Ale, the pool side manager. Ale also checked on us daily and arranged many meals. Alexis, David, and Saul at the swim-up bar (and other bars). These guys were all great. They were friendly, professional, and poured a generous drink with a smile. Gabriela/Siete Hostess - Gabriela remembered us from previous years and even remembered some very specific details. Amazing! She was so nice and welcoming. Rodrigo/Aqua Club - What a great bartender. Check out this guy's rainbow cocktail pour if you ever get a chance. I still want to know how he does that. Mauricio/Manager - Mauricio made sure we were well cared for and even gave us his business card asking us to let him know the next time we are coming. Jorge/cabana/towels - Jorge entertained our wives with his charm and boyish good looks. The wiv
Genuine Expedia guest review
Other trip Feb 21, 2015
Chris
US
5.0 / 5Outstanding
"1st trip to Cancun"
We had an amazing 1st trip to Cancun. My wife and I were celebrating our 10 yr anniversary and the couple we went with helped us choose Live Aqua. It was so amazing right when we walked in the door. The staff is very friendly and willing to help you with everything you need. The food was all you could ask for and more. The lobster tail and steak is probably the best meal any of us have had. We spent most of our time at the swim up bar. Look up Andres, Willbreth, and Enrique. They are the best crew around and will take very good care of you. There isn't much night life and activities at night or day, but we were there to relax and got that done! If we make another trip next year it will be at the Live Aqua!
Genuine Expedia guest review
Other trip Feb 21, 2015
Adam
US
5.0 / 5Outstanding
"The best only adult resort"
I have been to many places and countries but Live Aqua Cancun is the top of line.
Genuine Expedia guest review
Other trip Feb 21, 2015
Janus
US
4.0 / 5Excellent
"Best all inclusive in cancun"
Top shelf bars , great food , and awesome people working there!
Genuine Expedia guest review
Other trip Feb 20, 2015
Patrick
US
5.0 / 5Outstanding
"Beautiful hotel with one issue"
We travelled in a group of 8 and had an excellent experience except for the dining arrangements. It is not possible to make a reservation at any restaurant. We routinely waited several hours for a table and the staf made promises that were not kept. It would be better to either take reservations for large parties, or offer some sort of communication to advise when the table would be available. As it was, we could not venture far from the restaurant since there is no method for alerting you. We spent hours hovering around the inside of the hotel when we would rather have stayed outside or walked the beach, etc. Otherwise, it was a flawess vacation.
Genuine Expedia guest review
Other trip Feb 20, 2015
chris
US
5.0 / 5Outstanding
"The happiest place on earth"
If you are planning out your trip to Cancun and cannot decide among a few hotels, don't hesitate and pick Live Aqua. This is a place where you can spend the most amazing vacation and a place that will definitely make you want to come back for more. From the beautiful beach and pools to the delicious food and drinks to the amazingly friendly and professional staff, you will obtain the best of the best in this paradise. I am absolutely in love with Live Aqua and I am definitely coming back here!
Genuine Expedia guest review
Other trip Feb 18, 2015
Olga
US
5.0 / 5Outstanding
"This was our 2nd Valentine's Getaway at Live Aqua!"
We booked Ocean Front Concierge level and because we are Expedia VIPs we were upgraded to a fabulous Aqua Suite complete with our own huge ocean front patio on the 6th floor with chaise lounges and seating four 4 . The suite was 2 large rooms one with a super comfortable king and jacuzzi tub. The other was a full living room and 1 1/2 baths and plenty of closets . The buildings and grounds and pools are impeccable. Live Aqua is across the street from the LA ISLA mall, an upscale mall with great stores and restaurants . The thing that really makes Live Aqua a top rated resort is it's PEOPLE. They are happy and can't do enough for you as a guest, from the top management on down to the pool servers they all worked to make our stay unforgettable . Our Valentine's dinner was at their little IN LA KECH restaurant . This little outdoor grill restaurant is in a small clearing of garden and trees at the center of the property. They grill you lobster and steak for a small extra charge . We love this quiet little place and the food is grilled to perfection. There are only about 7 or eight tables and it isdecorated with white string lights . Our waiter made us " spanish coffee" IE the one with the beautiful blue flame presentation . it's quite a show ... another favorite of ours are the grills at the Pools there are at least three serving ribs, chicken , fish ,Chorizo ,Paella , and many other things on top of the restaurants and buffets which are also available and delicious.
Genuine Expedia guest review
Other trip Feb 17, 2015
Frank
US
5.0 / 5Outstanding
"Modern Spa Resort for Adults Only"
Very relaxing all inclusive resort for adults only. Beautiful property. Has stunning ocean views from most rooms. Food is way above average for an all inclusive. Pool and beach are awesome.
Genuine Expedia guest review
Other trip Feb 17, 2015
Sam
US
5.0 / 5Outstanding
"Spa Getaway!"
Excellent retreat from the cold, staff is so friendly, food is good, lots of drinks! An A+ experience
Genuine Expedia guest review
Other trip Feb 16, 2015
Lucy
US
5.0 / 5Outstanding
"A slice of heaven"
Everything about this hotel was incredible. The staff went above a beyond for us. Our second night we were surprised with chocolate covered strawberries and a bottle of champagne sent to our room. The food is amazing. We went to the seaside corner for ceviche nearly everyday, the only other place we went to lunch was varenna and the pizza, calzones and house sangria was delicious. Our favorite dinner was azure with Francisco, he is awesome! Surprised us with a little appetizer or dessert each time we visited him. If you like tuna steak it is delicious there as well as their onion soup! Never went to MB. There is absolutely nothing to do at night our biggest complaint. But very relaxing. Staff was unbelievable and resort was beautiful!!
Genuine Expedia guest review
Other trip Feb 16, 2015
absalvoni
US
5.0 / 5Outstanding
My wife and I had a wonderful vacation. Everything about the hotel was first class including the food. We hope to go back again soon. I would recommend this hotel to anyone. The only possible negative is that there is not much to do at night at the hotel.
Genuine Expedia guest review
Other trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Great resort for Adult-Only looking vacation"
Great stuff, great food, gym, pool. We had great time. On a cons side - the services that are not included are very very pricy - like massage, cabana.
Genuine Expedia guest review
Other trip Feb 14, 2015
Noam
US
5.0 / 5Outstanding
"Terrace Oceanfront room is disappointing"
Everything about this hotel is exquisite. Be aware, however, that the Terrace Oceanfront Room states that it has a full view of the ocean. That is only true if you are standing up while you are on the balcony. I searched dozens of resorts. My main criteria: I wanted to be able to sit on a balcony in the morning with a cup of coffee and watch the sun rise. The Terrace Oceanfront Room balcony wall is made of concrete and topped with a hedge of greenery. I sat on the chair and could only see a small ribbon of ocean on the horizon. No site lines to the shoreline, etc. (and I'm 5'9" tall.) After being taken to our room, we actually DOWNGRADED to a regular room. Those rooms have plexi glass balconies. A full view of the ocean is available from nearly anywhere in the room. I was not able to obtain a refund for the $25 per night difference. For the life of me I don't understand why the terrace rooms were designed that way. The only benefit I can think of is that if someone wanted to sunbathe in the nude, they could do so with privacy.
Genuine Expedia guest review
Other trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing Resort"
I wrote a long review on Trip Advisor, but I can sum it up by saying every single staff person at Live Aqua has a singular mission to assure that you have a great day. We have always had great service from the wonderful people of Mexico at each resort we have stayed at, but Live Aqua took it a couple steps further. Rooms were great and food was unbelievable! Beautiful building and grounds. Lots of pools. The beach was sandy and had no rocks as far out as you could swim. All inclusive. No kids. Did I say the food was incredible?
Genuine Expedia guest review
Other trip Feb 11, 2015
Chad
US
5.0 / 5Outstanding
"Everything you can imagine"
This was our fourth time at Live Aqua Cancun and it was even better than last time! In addition to all the other amenities, they have added a Mojito bar, a pool-side grill and opened the Varenna restaurant for evening hours. We stay in an Aqua Suite, which, I believe is around 900 sq. ft. with a living area and a bedroom area that runs into the bathroom area, which includes a huge jacuzzi. The room also has two sets of patio doors that lead out to a huge balcony that is at least 10'X20'. With the suite, you are granted access to the Aqua Lounge where you can relax with a fabulous view of the Caribbean Sea and enjoy canapés and top shelf liquor. The room also includes free use of a cabana, either around the expansive pools or on the beach. There are at least 8 restaurants that serve up excellent food. Everyone at the resort is wonderfully friendly and kind. The staff goes out of their way to give you the vacation of a lifetime, every time.
Genuine Expedia guest review
Other trip Feb 11, 2015
Jeanne
US
5.0 / 5Outstanding
Amazing beach , food , and the service was perfect !
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Fully enjoyable experience!"
The resort was very clean and upscale. The staff were friendly and accommodating. Rooms were clean, view was excellent and beds were comfortable. Loved the whole experience and would highly recommend to everyone. Also the spa treatment was a fully enjoyable experience also.
Genuine Expedia guest review
Other trip Feb 9, 2015
Rhonda
US
4.0 / 5Excellent
"really great adult only hotel!"
What a fantastic trip, wanted a short get away and had a great time, would definitely go back... Only complaint was person who worked for hotel trying to push time shares... Very annoying when you're trying to enjoy the beach...there are waits for the restaurants that was not ideal but besides that the service was A+, incredibly beach and pool, fantastic frozen drinks and very very clean. The smells in the hotel are A+++ would go back for sure
Genuine Expedia guest review
Other trip Feb 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Another great stay"
Friendly, accommodating staff. Good food, wonderful pools, very relaxing. Just what we needed.
Genuine Expedia guest review
Other trip Feb 8, 2015
tony
US
5.0 / 5Outstanding
"Awesome for couples"
Everything was fantastic. The food was amazing and the bars offered premium alcohol. We have stayed at 4 other resorts and this one was the best by far. Worth every penny!
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
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