"I just hate I didn't spent enough time there."
I love the pool & ocean view @ Live Aqua. Everyone is so nice. Room is clean enough and comfortable. And I highly recommend the Hidden Garden restuarant.Genuine Expedia guest review
"Live Aqua delivers!!"
It was our first visit to Live Aqua upon hearing the great reviews from various sites. We were there for a week, but would love to have stayed 3 more. Upon our arrival to the end of our stay, the hotel staff were very warm and friendly. We enjoyed all of the amenities that the hotel offered and spent most of our stay at the pool and in the ocean. The […] beaches are something out of this world with waters so blue and aqua that it almost glowed under the bright sunlight. The food was excellent at every restaurant and plentiful. I enjoyed the breakfast buffet at Siesta, the dinners at Azur, Hidden Garden, and the Italian restaurant. Even the poolside food was excellent as the great servers would bring you food from the various restaurants if requested. It seemed that they tried to accommodate everyone's needs. We liked to tip the servers and cleaning personnel a few bucks here and there for their service because they really deserved it and were very gracious about it. It's not necessary, but you can see how hard they work and it was well worth it. Definitely would recommend going to Live Aqua to anyone interested. Read moreGenuine Expedia guest review
We went to Live Aqua for a total of 9 days and I must say it was our 2nd time and just as great as the first. The Staff to the top notch amenities offered! 7 Pools, great restraints. This is the place to go and have a truly relaxing one stop shopping vacation.Genuine Expedia guest review
"Awesome Trip and Hotel"
Service, service, service!!! Top notch all the way around. Food and drinks excellent. Every where is totally clean. Just fantastic.Genuine Expedia guest review
"Exactly what we needed"
Views from the pools to the ocean were amazing. Food was delicious (I gained 5 lbs). Staff was awesome. Very relaxing time. Only negative- Could have had more water sports or activities.Genuine Expedia guest review
Loved everything. ...only negative was noise in hallway at night.Genuine Expedia guest review
"Amazing 1st Cancun's all-inclusive experience"
Went with my wife for our 1st anniversary, this is our 1st all-inclusive experience and absolutely love it. Hotel is close to the airport and next to the shopping mall which is a huge plus. Was welcomed warmly with a glass of delicious icead tea and a hand massage, staff was awesome, our room was on the M level which was a bit noisy as you hear all […] the music and crowds from the lobby, i called and immediately moved to a higher level with a better view at no extra charge. Room service is prompt and quick. Restaurants are good but portions are tiny so keep that in mind, so you order more food and ofcourse at no extra charge. The pools are amazing with a set temp for each, definitely you will find one that accomodates your body needs, the problem is despite having plenty of umbrellas and beds you still need to show up early otherwise you might not find a spot. Beverages are great however of varying quality depending on your bartender's mood, but with a small tip (although you don't have to) you can get great beverages. Beach is charming, very wide with plenty of available chairs and umbrellas unlike the pool area. Sand is white and the beach is so clean. Easy access from your room to the pool and the sea, which was a huge plus for a lazy guy like myself. My only complain is the room doors, they don't have the best insulation, especially when you open the balcony door it gets noisy (often scary) as the windy air tries to make it's way through. Read moreGenuine Expedia guest review
"AMAZING staff and excellent food."
Loved the hotel would highly recommend. GREAT VIEWS AND AWESOME POOLS.Genuine Expedia guest review
"Very relaxing stay in Cancun"
This was our first visit to Cancun and we selected Live Aqua as it was both all-inclusive and adults only. Overall we were very happy with our stay. The staff and service was excellent. I imagine it changes depending on the season but we never waited more than a few minutes for someone to come by for a drink order. Our time by the pool was very relaxing. There […] were about 6 or 7 sit-down restaurants on-site and I would give the food a B overall. One restaurant by the pool had very good brick oven pizzas and the breakfast at Siete was consistently good. Dinners are geared towards courses so don't just order an entrée and expect a giant plate of food. Siete offered the better evening meals but the other restaurants (Azur and MB) had great ambiance. Read moreGenuine Expedia guest review
"Gorgeous hotel right near the beach"
We loved our stay at live aqua. The people were so nice and the resort was very clean. The food was delicious and I didn't feel over crowded. One of the best all inclusives I have been to.Genuine Expedia guest review
The staff was friendly and extremely accommodating. We stayed in a suite and the room was beautiful, not a bad view any where in the hotel. If I go to Cancun again, this is where I'll stay. Great food, excellent atmosphere.Genuine Expedia guest review
"Very good service"
Very good service nice service Best location Very good service nice service Best location Very good service nice service Best location Very good service nice service Best locationGenuine Expedia guest review
A truly exceptional experience in vacation resorts and relaxation. Beautiful facility, great food selection, and outstanding service. The beach is perfect, white sand and turquoise waters. The ocean view is breathtaking looking over the infinity pool. Immaculately clean: the hotel, restaurants, grounds, and beach. This was our second time to the Live […] Aqua in Cancun and we are planning our next vacation there as well. Highly recommended for a classy, relaxing vacation experience. Read moreGenuine Expedia guest review
"Nice but overrated"
I wouldn't go back to Live Aqua. Instead, I would go to Playa del Carmen, the Riviera Maya, or Cabo. This simply isn't the quality I'm used to in an All Inclusive. Just felt like a big, ordinary high rise hotel that happened to have a pretty pool and gorgeous beach. No real luxury. Food was okay. Pools and restaurants were crowded. If you don't get […] to the pool to reserve your chair by 6 am at the latest, you certainly won't get an umbrella, and you'll be lucky to get a chair at all. My husband and I took this trip as our first getaway since having kids. We can make the best of anything, but for the money, we should have gone elsewhere. Read moreGenuine Expedia guest review
Response by Live Aqua Cancun - Adults Only - All Inclusive Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the resort didn't live up to your expectations. More than any other aspect of our business it is our service we take great pride in, we have been recognized by almost all our guests, as one of the hotels with the best staff in Cancun. I regret that service received during your vacation did not live up to the expectations of luxurious and relaxing experience. I would exhort any guest who is having a bad experience to seek help while on the premises so that a suitable solution can be found. Regarding the "towel game" at the pool area, I assure you that we are doing our best to discourage guests to reserve the chairs without use them for a long time. We started this week with some rules and we will not allow to reserve the chairs, if we found things unattended for more than 30 minutes we will send it to our lost & found department. We hope that this measures help us to minimize this situation, but much depends on the respect that people have for others. I remain at your service if there is ever anything I can do for you in the future. Sincerely, Alfredo Santamaria General Manager
"Right on the beach."
Good food,great staff, the bad thing was some of the restaurants were not open every night.Genuine Expedia guest review
There are no words that can describe how wonderful this resort is. The staff are so accommodating, friendly and go above and beyond to take care of you. I seriously felt like a million bucks each day in this place. Iam vegan and all the resturants went out of their way to accommodate my eating restrictions. Chef Javier from the Mexican resturant Siete […] went on to prepare a special 5 course vegan meal just for me I mean... New. I say more?? The spa service was incredible and the pools were always up to par. Elliot the hotel manager hooked up us up and made it a point to make us more then happy. I took my boyfriend here for his 35 th birthday and he was the happiest ever. Thanks live aqua for make our vacation and my boyfriends 35 th so memorable!!! Read moreGenuine Expedia guest review
"We enjoyed it!"
Overall, a great experience. Very nice & helpful staff. Room was comfortable. Pool & gym were nice. For our birthday they had lots of balloons in room, a birthday mini chocolate cake & wrote happy birthday on the bed... we loved it!Genuine Expedia guest review
My hubby and I had a wonderful time at the hotel. We thought the food was awesome (except were we paid the extra money for the lobster dinner), the staff was incredibly helpful with whatever we needed, and our room view and overall look, was great.Genuine Expedia guest review
"Would not recommend"
The drinks were not that good. Not cold enough and spent to much time with stomach problems. The restaurants should take reservations. It is first come, first serve and waited 40 minutes to an hour for dinner. Not enough variety of food items at dinner. Air conditioning in rooms not great. Rooms to warm. The beach is beautiful and friendly staff I […] would say, but that is about it. Read moreGenuine Expedia guest review
such a great time watched the sunrise in the mornings from a private balcony.Genuine Expedia guest review
Room was small, bathroom too, flusher button kept falling off the wall, tiles were falling of the poolside hot tub. Staff was great, food too. Drinks were weak and cheap liquor. If you ask for premium liquor it comes slowly in small amounts. There should be better activities, day and night. I would recommend at the right place it is a 4.0 stay at best. […] I expected more Read moreGenuine Expedia guest review
"Great food, staff, facilities, and beach!"
My girlfriend and I had a spectacular trip. More than once, we were taken aback by how much special attention we got, especially in restaurants and when sitting by the pool or at the beach. Check-in and check-out were a breeze. Ordering anything to the room was effortless and delicious (just need to wait 25 minutes for it to arrive). The trip was a […] dream. It was very affordable, even for two students! Read moreGenuine Expedia guest review
"Nice hotel. Great location."
Excellent resort. We weren't able to enjoy all the restaurants due to the long waits.Genuine Expedia guest review
"Beautiful resort on the beautiful aqua ocean"
It was our first trip to Cancun and also our first hotel all inclusive experience. We loved it. We love the sun and the water so this was a perfect place to go and totally relax on our vacation. We enjoyed all the walks on the beautiful beach and dining outside in the beautiful restaurants in the evening.Genuine Expedia guest review
I went to Live Aqua with two friends for a "girls" trip. We arrived at the hotel around 12 noon and were advised that our room was not ready. We were asked to come back at about 3 PM. When we asked where we could get lunch, the woman at the desk told us to go to Azur and just pointed in a direction. There was no map of the facility provided. When we […] found our way to Azur, we were advised that they were closed and wouldn't reopen for about an hour. We then found our way to Siete for a buffet lunch. There was a decent choice of food items and whatever we did have we all liked. When we went back around 2 pm she found a room for us. The room was pretty nice. We opted for a terrace view and we still saw the ocean. When we went to use the closet I wanted to put some items on the top shelf and got hit with a bunch of dust, so it apparently had not been dusted in quite awhile. Other than that the room was clean. Read moreGenuine Expedia guest review
"Hotel was well located"
Enjoyed the beach and pools and the other hotel amenities. Free wifi even worked.Genuine Expedia guest review
This was our first time staying in Cancun, although we have traveled throughout Mexico. After reading and researching every review site, we decided on Live Aqua and were not disappointed. The beach was so clean and the many pools were perfect! Food and drinks were unlimited!Genuine Expedia guest review
"Very nice hotel!"
This was our second time staying at Live Aqua! Everything was very nice! The staff was beyond amazing! Will definately be going back!Genuine Expedia guest review
Had a great time at Live Aqua. The pool(s) are amazing. The poolside service is amazing. The view and beach are amazing. Warning to anyone getting a Garden View room. It does NOT view an actual garden. Empty construction site (lot) on one side of the building or the mega garage jet engine like exhaust vents on the other side of the building. So much […] so that we had to complain to the front desk and they moved us to an ocean front view. They were very gracious about it and did come through. Seriously, forget about sitting on your balcony in peace and quiet if you are near the garage exhaust vents. Even with the balcony door closed you can still hear the roar. Rooms are nicely appointed. Showers look very nice but water pressure (on 2nd floor) was not great and water cut off a few times around 5-6pm due to demand. Rooms and shower heads not as luxurious as they should be for the price. Read moreGenuine Expedia guest review
"Horrendous service. Nice pools/beaches"
Hotel is beautiful and clean. The beach is gorgeous. No coral or shells in the sand/ocean. Pools are also very nice. Each pool is set to a different temperature. While at the pool or beach however, the waitstaff rarely came around to take orders and when they did it took a min of 30min before they came back with your drink. There was a huge language […] barrier with the bartenders. I asked for a banana daiquiri and got a beer. Another time I ordered a vodka and sprite and received a mojito. I ordered a mango daiguiri and got a tangerine daiquiri etc.. Overall the bartenders were rude and unaccomodating. If you order a beer you get a different brand every time sometimes in a can and sometimes draft. There are very few restaurant options. The Ribeye in the MB restaurant was so fatty that it wasn't edible. The hidden garden restaurant was delicious but if you don't arrive by 630pm for dinner you will wait a minimum of 1hr for a table. My friend ordered fish tacos from the sea corner and the fish was raw. The only daytime activity is beach volleyball.They also have no evening entertainment whatsoever and the only thing open after 11pm is a dingy lounge. If you would like to get a spot by the pool/beach with a umbrella have to place items on chairs before 630am. Everyone saves spots with towels and beach bags and then you won't see the actual people until late morning. Umbrellas spots are sparse! Read moreGenuine Expedia guest review
"Not as good as last year..."
Beach service and overall bar service not nearly as good as last year- Only reason I'd come back a third time are the pools which are truly heated and the pristine beach and ocean. This hotel needs way more beach chairs and certainly umbrellas. They have plenty of space to accomodate their guests without a 6am rat-race to get a spot with an umbrella […] somewhere. I find this ridiculous. My advice, Live Aqua, buy more chairs and umbrellas so guests can all have one. Need more frequent, consistent beach service. A beer is not just a beer- a consistent variety is more pleasing and they should be icy cold. Mixed drinks were hit and miss depending on the skill and mood of the bartender. I didn't remember having trouble last year and we tipped the same. You should fix these things before your reviews plummet. Read moreGenuine Expedia guest review
"A Relaxing Dream!"
I stayed here with my best friend for spring break! We were looking for a place close to areas outside of the resort to go out but something that is relaxing as well. The clarity of the ocean was breathtaking, the staff was friendly and attentive, the room was always clean, the food was EXCELLENT (I probably gained 4 pounds over a long weekend stay). […] It is not too crowded but full enough to meet people (or stay antisocial). They would sere you food at the pool and have daily drinks that they would give funny names. Music at the pool was quiet, but there was a other pool area where the music was louder and that included a pool bar. The hotel had an excellent spa facility (nothing big and fancy, but small and snazzy enough). I would recommend this place to anyone young or older! Read moreGenuine Expedia guest review
"Great place to relax and unwind"
My husband and I just returned from a wonderful vacation in Cancun. The Hotel was superb! We have never been to an all-inclusive resort, but will definitely go again. The food was wonderful and the staff very accomodating!Genuine Expedia guest review
"Nice Place but some shortfalls"
We have stayed at three separate locations in Cancun in the past four years and this location is in third place. A nice facility with beautiful views a great pool areas a fantastic beach and outstanding staff. But that is where the positives end. Number one concern is the term all-inclusive. Although I understand that some items will cost you but in […] some restaurants there was a surcharge for bottles of wine (OK with that) but also on higher end food items (Not OK with that). In fact one entire restaurant charged a $60 charge just to eat there. We have never had to pay extra for food of any level. Another item that was concerning was the noise level of the room we were in. We were on a level where there was open access to the late night club and a bar area that was very popular. Our room was one of the first ones down the hall and since there was no door we heard everything until 11:00 pm every night. A simple door placed at the end of the hall would have solved that issue. Read moreGenuine Expedia guest review
Loved it! Best all inclusive we've stayed at! The extra for the private lounge level access was worth it! Food is good and everywhere! Drinks great too! Water was beautiful and beach was clean. Treat yourself and GO!Genuine Expedia guest review
Loved it! Best all inclusive we've stayed at! The extra for the private lounge level access was worth it! Food is good and everywhere! Drinks great too! Water was beautiful and beach was clean. Treat yourself and GO!Genuine Expedia guest review
"Clean, Beautiful Hotel. Great Food!"
I stayed at this hotel for 5 nights with my boyfriend. We arrived a little after 3 pm. We checked into the hotel and they asked if we wanted the room with two double beds or a king stating that the two doubles had a better view. I told her that we wanted a king bed and she said that we would have to wait about 10 minutes. This took about 20 minutes […] and we had to ask her if our room was finally ready. That was the only annoying experience we had. We spent a lot of time by the pool and the servers and bartenders were very nice, attentive, and polite. The food was amazing at all of the restaurants, especially The Hidden Garden. The sushi was okay. We both drank the water, ate the salad and fruit and didn't get sick, but be sure to drink a lot of water if you're outside. The concierge was very helpful in finding activities and we never once had to hear about a timeshare (if you don't want to hear about it, tell them that you AREN'T married). We didn't have trouble finding any spots by the beach or pool on any of the days we went out around 8 am or 9 am. We did notice that the beds which had umbrellas were all reserved but many went unused, and all the chairs with umbrellas went very quickly. The mini fridge is hidden by a cabinet, so it is kind of hard to find. We also noticed that the maids go into the rooms at least twice a day. The swim-up bar is on the very right side of the hotel if you have your back toward the beach, along with Seafood Corner, also hard to find Read moreGenuine Expedia guest review
"Lovely but no lounge chairs available."
I refuse to play "pay for a lounge chair"-- either by pool or on beach -- when I am paying $600 per night. Impossible to get a chair unless reserved with towel or bag by 7 am, or you pay off pool boys. Even the pool boys of hotel were secretly reserving chairs so they could give them to guests after a pay off. Wonderful staff in restaurants and concierge. […] But the chair situation at pool/beach unacceptable given the rates. Read moreGenuine Expedia guest review
"Great Vacation at Live Auaq"
We had a wonderful vacation at Live Aqua, great food, friendly staff! Will come back for sure!Genuine Expedia guest review
"Great size. Upper level all inclusive."
Great time. Awesome pools and beach. Staff is excellent. Fitness center very nice.Genuine Expedia guest review
Great facility, great location, great beach, pleasant staff, good food, overall very nice.Genuine Expedia guest review
"Live Aqua was amazing~"
The hotel was amazing. We have nothing negative to say.Genuine Expedia guest review
"AMAZING - Look no further!!"
I normally don't bother writting reviews but I intend to go out of my way for this hotel and even asked for the managers name to compliment specific staff members. Every person that worked there bent over backwards to make the stay enjoyable and some went even more above and beyond. You never wait or want for anything and they are the nicest staff I […] have ever encountered. I enjoy cooking and I'm a foodie and have traveled around just to attend specific Iron Chef owened restaraunts. The food was awesome. I never had a bad meal breakfast lunch or dinner. The room was immaculate, the pools were pristine, the towels, grounds, cabanas, bars - all spotless. If anyone writes a bad review for this place they are probably impossible to please and miserable in general. Everyone we met felt the same way we did. It's a little more pricey than most places in Cancun but certainly not the most expensive and I felt the value was tremendous. I will absolutely stay here again. Very special thanks to Emanuele, Santiago and Luis for being so warm and welcoming and making our stay such a pleasure. Hats off to such a well run establishment and such wonderful people on every level. Read moreGenuine Expedia guest review
"Live Aqua!!! Exceeded Expectations.."
Did alot of homework planning anniverary vacation in Cancun. Live Aqua was my choice for what I was looking for on this trip. From the moment we walked thru the doors til driving away to the airport, we could not have asked for more. Special thanks to Edaurdo(Front Dest) Octavio (Cabana),Louis(Pool Waiter) and Estella (?) not sure of name but the flaming […] coffee she served was a must for us each night. We went to every Restaurant and were pleased with them all, The Lobster Grill was worth the extra fee. Sushi Bar was a great touch. Aqua Suite Lounge was also a nice quiet area with a great view with great drinks and appetizers. We stayed in an Aqua Suite and could not have been happier. Maid service was outstanding and very trusting, one day we did not hold the safe door while it was locking and door was left open with quite a bit of cash, jewerly and our passports, and was not disturbed....And like a previous review I read stated, I you want something just ask...Thanks Again for a wonderful week. Read moreGenuine Expedia guest review
Great location, awesome view from the 5th floor, service is excellent, food is awesome, the best out of many many other resorts, drinks are very good also. Would definitely return. Quiet and relaxing. Exactly what I was looking for.Genuine Expedia guest review
"Best resort we have been to"
beach with beautiful sand, circular pool with amazing 180-deg ocean view, pool with some flat beds, amazing 3-course + desert (multiple) restaurants with extremely friendly waiters/waitresses, spacious room with large shower and absolutely clean floors, room cleaned twice a day.Genuine Expedia guest review
We stayed here for 4 nights in March 2014 and it was the best place either of us have ever been. The hotel staff wonderful, the food wonderful, atmostphere wonderful , well you get the point. The 5 pools they have are all in the same area andwe stayed there on Mon-Fri there where never more then 20-25 people in the pools at one time. There where alot […] of people out sun bathing.... There where always chairs available to sit and on Tues and Thurs they had events going on on the beach at night. One was a flame tossing show and the other was a beach party. As I looked down the beach none of the other resorts really even had lounges on the beach and I never saw any beach entertainment going on. We talked to a few couples that where there and most had been theit mutiple times or had tried other resorts and this was their first time at LIVE AQUA and they just said it was soooo much better. WE WILL BE BACK. Read moreGenuine Expedia guest review
"The Best resort!"
I have so many things to say about this beautiful peaceful resort. The staff most of all,they are the backbone of this place. they go above and beyond to make sure "your wish is their wish". I met Jorge at Siete Restaurant,he made my birthday so special,every morning for breakfast was an experience I will always remember. I cannot understand why people […] do not give these beautiful people a tip. OMG if only we had service like that in the USA. Lorena (public Relations)she went above and beyond to get a coconut for my daughter,the waiter at the pool bar that served us. The manager of the food/Beverage that made sure I was surprised with flaming shots and dessert for my bday (Eduardo) . Gosh I could go on and on. It was worth every penny I spent to have my 5oth bday at this resort. Ceasar whom I met in June 2013 remembered me,they just make you feel so darn special. It does not matter how much money one has when you go there. You are treated the best at all times. The cleaning staff always a smile and "hola" Amazing Amazing place. I will always go there. Read moreGenuine Expedia guest review
"5 stars in all areas"
The hotel is immaculate. Fantastic staff who met all of our needs-very friendly and responsive. Hotel has added 2 restaurants since out last stay so there really is no reason to go off grounds to find a good meal. Everything served is off of a menu. If you like buffets this might not be the hotel for you. The beach is absolutely beautiful and there […] is staff on hand to get you your favorite beverage. A very good (casual) restaurant is also located right by the pool/beach so no need to go back into the hotel. The grounds are also very well kept. Been to Cancun numerous times and this is the second time for this hotel - Oct. 2012 and Feb. 2014. It consistently outperforms other hotels in the area. When you find a winner - stick with it. Read moreGenuine Expedia guest review
"Great service and awesome location. Foodies beware"
-Very hip vibe-Great staff-Awesome gym-Clean-Crowded poolsidesWhat stood out the most for this hotel is the level of service. From the check-in to restaurant servers, to poolside servers, to the cafe, everyone is working hard to make sure you're taken care of. I got the impression that the staff genuinely wants you to have a good time rather than just […] collecting their paycheck. Tipping is optional but you'll feel inclined to tip given how much the staff goes out of their way. Location is awesome considering it's across the street from La Isla mall and a very short bus ride to the main tourist area. The food was pretty good given the expectations of a hotel. Foodies should lower their standards and focus on the level of service and all inclusive experience of ordering everything and you'll be fine. My only major complaint is that guests reserve the poolside chairs as early as 5am. They walk down and stick a magazine on the chair and show up whenever they want. If you don't get down there by at least 7am you ain't getting a chair next to the pool. Other than that, minor complaint is the elevators are insanely slow. It took forever to go up and down. Read moreGenuine Hotels.com guest review
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