"Nice Hotel with beautiful pools."
Over all the experience was good. The pools are wonderful along with the pool staff. I would recommend the restaurants, the food was amazing. However, the buffet lacked in variety and taste. If you are willing to ask for something the stuff is more then willing to bring it to you. However, one should not have to ask for bacon at breakfast. Room service […] is second to none as far as staff and timely service. However, your request my change from day to day depending on who answers the phone. One day we wanted coffee and Baileys and were told we could not get Baileys until after 1:00 pm. the next day we had no problem. Twice we received meals we didn't order because the staff didn't understand as. Lastly, the gift shop is very disappointing. Make sure you don't forget any essentials items at home because you will not find them at the only gift shop in the hotel. Read moreGenuine Expedia guest review
"Very nice stay and hotel."
I really enjoyed my stay in Cancun. I have not been in over 10+ years. Really enjoyed the stay and hotel was awesome. I definitely will be coming back real soon.Genuine Expedia guest review
"Best vacation ever!"
Went for our honeymoon and had a great experience. The hotel was beautiful. Staff was always very helpful. Hotel is located right on the beach. Pool was gorgeous.Genuine Expedia guest review
Great hotel and decent food. Not really that exciting night life but the hotel staff is very friendly and accommodating. Great tripGenuine Expedia guest review
"Best of the Best !!!"
For our 30th anniversary we decided to stay at Live Aqua Cancun. This was one of the most beautiful hotels I have ever seen. The room was nicely decorated and the balcony gave a awesome view of the beach and pool areas. The staff went out of their way to make sure our stay was fantastic. Our dining experience was absolutely immaculate . Special Thanks […] to the staff at the Hidden Garden restaurant. The manager Karla Gaxiola, chef Carlos and server Ignacio made our anniversary dinner so special and unforgettable. This is the real six-star restaurant at the five-star resort. Thank you, Thank you, Thank you... We will definitely recommend this gorgeous resort to all our friends and family members and couldn't wait to come back.... Read moreGenuine Expedia guest review
"Extended long weekend...."
This was the perfect getaway. It's a beautiful report and the pool and beach are exceptional. A great place to go with friends or just a couple. The rooms are very clean and I believe they all may have some sort of ocean view. The staff is above average and makes a tremendous impact on the overall experience. I will definitely go back and refer to […] friends. Read moreGenuine Expedia guest review
"Very Relaxing !!"
This was a girls getaway and just what we needed. Lots of R and R !! David our waiter in the buffet was fabulous, he remebered everything that we had requested after only serving us 1 time prior. Daniel the pool bar tender made great "special" margarita's !! Service was great.Al the staff was helpful and friendly. Best spa service I have ever received […] in Mexico !!! Will go back for sure ! Read moreGenuine Expedia guest review
"Another wonderful stay at Aqua"
This was our 3rd time staying at Aqua and as usual, it did not disappoint! It is by far the best all-inclusive we have stayed at. The staff at Aqua is unequal to any in Cancun. They go above and beyond to make the guests happy and they are always having such a good time -- smiling and laughing. How can you not have a good time when you see the staff […] like that. The property is spotless; pools are abundant; food is good; rooms are clean and airy. Just know that this is a resort for RELAXING, which is exactly how they advertise it. If you want parties, loud music, shows and/or non-stop screaming and yelling, pick another place. The best part of Aqua is its calming affect; and it is extremely appreciated. We'll be back in April! Thanks Live Aqua! Read moreGenuine Expedia guest review
"Beautiful hotel with a great staff!"
From the moment we arrived until checkout we were so impressed with the property and the staff. We did upgrade to a suite and do no regret it in any way. The food was great everywhere and the service was always attentive with a smile.Genuine Expedia guest review
"Heaven on earth (specifically, Cancun!!)"
Stayed here November 9th - 15th with a friend. I will not even waste your time (or mine) going over the couple things that were not perfect because IT DOESN'T MATTER! This place is fantastic....the rooms, the food, the hotel, the pool, but mainly the service. The attention to detail is evident in absolutely everything they do. If something is wrong, […] there is someone at your door in two minutes. If you are hungry or thirsty at the pool, there is someone waiting on you who remembers what you like to drink! If anything you ordered at a restaurant is not exactly the way you wanted, they are absolutely adamant about making it right and getting you exactly what you want. I could go on and on but you've probably read a million wonderful reviews already about this place. Here's my last word...get to Live Aqua Cancun as quickly as you can and stay for as long as you are able. You will come back to reality refreshed and tan with a huge smile on your face!! Read moreGenuine Expedia guest review
"Great place to stay hotel is spotless"
Only wish we could have stayed longer. Setting baby turtles free was awesome!Genuine Expedia guest review
"Definitely going back!!!"
What is not to love about this place? The staff is amazing - friendly, and they want to do nothing but help. The bartenders are characters and everyone has a smile. The rooms were beyond clean, and there were nice touches EVERYWHERE. I usually hate all-inclusive food, but the food here was high quality. The seafood was fresh, the sushi was good, and […] the various restaurants have great options. A couple of high notes to share - the MB restaurant is as good as some 4/5 star restaurants that we have in the states. The sea side corner served some of the best seafood snacks I have ever had in my life - we kept going back. The Azur was blah, probably the low part of the food. The room service is DELISH. The buffet, well... it is a buffet. It isn't as good as vegas, but it was good for a few meals here and there. The spa - my wife hit is up twice because she loved it so much. The beach is nice, but there is little shade outside of a few umbrellas. The pools were immaculate and nice. Read moreGenuine Expedia guest review
"Live Aqua - Feugo Suite 11-12-14~11-16-14"
Check in was a breeze, was shown to the 5th floor immediately to check in at the aqua club, we were in our room within 5 minutes of arriving at the resort, with our bags waiting on us. We had booked an aqua suite, but were upgraded to fuego on the 9th(top) floor. I believe the only difference may have been the huge side balcony. Room was fantastic. […] No problems with elevators, only had to wait at most 1 minute or so. This is a laid back resort. If you are looking for a bunch of things to do at night on the premises, this is not the resort for you. However you are in a great location in Cancun, to find night life close. My wife and I were there to enjoy the weather, service and each other's company. This worked out perfectly. This is our 7th trip to Cancun, and we have never stayed at the same place twice (not because they were not great), just because we like to try new places. We would most definitely come back here, if it was just the two of us. Read moreGenuine Expedia guest review
"Quiet and relaxing but........"
Overall a nice Hotel with an accommodating staff. The grounds, beach, water and pools are beautiful. Plenty of lounges. This is a large hotel that was almost fully occupied but never seemed crowded. The only criticism we had was the food. Breakfasts were good and plentiful. Lunch on the beach was OK but most of the restaurants served average prepared […] food at best. We paid extra for a meal of lobster and steak. The steak was inedible and the lobster tail was not that good. A couple of the restaurants did have better meals. Stay away from the buffet, it's boring. There's nothing to do there but relax (although that was just fine for us). It's quiet at night which we also liked. There is a Mall directly across the boulevard with restaurants and high end and low end shopping. Read moreGenuine Expedia guest review
I booked 2 rooms and ask to have them next to each other but when we came tto check in, we were unable to have them due to not having them unless we upgraded to the ocean front views.. Staff diidnt put in too much effort and the hotel was starting to be wearing down and have sewer problems. we complained and nothing was done to fix it but since we had […] been here before we didnt want to stress too much on it.. ame here 2 years in a roll.. but would proably be trying another pale next year Read moreGenuine Expedia guest review
We had a great stay. The staff were all so wonderful. The food was great and the service was outstanding. Everyone was so helpful and friendly. We will be back to visit again. Also would recommend Live Aqua to our friends.Thank you for the wonderful experience.Genuine Expedia guest review
"Nice hotel-friendly staff"
This is a nice hotel. We couldn't check in until about 6pm even though they said we could check in at 3. Even when we tried to check in at 6pm they tried telling us that the room still wasn't ready. I'm an easy going person, but I found that unacceptable. Overall the food was not bad. Hidden garden was very good. The poolside food wasn't anything to […] write home about. Breakfast was average. We paid for a lobster dinner at In Laa' Kech that was absolutely awesome. The room and accommodations were nice, until the last day. Apparently a pipe had broke and the entire hotel was without water. Not to mention all the bathrooms were filled with excrement because the toilets would not flush. We could not shower or brush our teeth or wash up prior to departing. I do believe this is a good hotel and the staff was pretty good, however, I think they were having some issues during our stay that made it less satisfactory for us. Overall it was a fun vacation. Read moreGenuine Expedia guest review
"The best all inclusive hotel on the beach in Can."
It was great our 2d time in LiVe Aqua. Great stuff , amazing service and nice people there . I highly recommend this hotel .Genuine Expedia guest review
The staff was so great, consistently going above and beyond and always with a smile! The property was beautiful, the food was delicious, and they had great drink options. The beach side massages is a must-do. Overall we had the best experience and will definitely be returning!Genuine Expedia guest review
Perfect place for a relaxing getaway. Not one complaint about our stay there!Genuine Expedia guest review
What a great pleasure to spend a week at Live Aqua! Two of the highlights: the staff and the food.Genuine Expedia guest review
Hands down the most fantastic vacation my wife & I have ever been on...ever!!! Before retiring, I was in Customer Sevice with a major shipping company for 40 years...dealt with lots of Customer Service teams...none of us can hold a candle to the top knotch, individual care we recieved @ Live Aqua!! Walter @ poolside, Caesar @ the 5th floor lounge are […] true professionals!! I'm telling you, just do yourself a favor & book your next vacation there...we're coming back next year!!! Oh, of course the food @ the various restaurants was over the top phenomenal! Bob & Margo Morgan Read moreGenuine Expedia guest review
"Beautiful beach walking distance to mall"
I loved the hotel and staff, was very disappointed that I told about my 40th birthday when I bought package on expedia and when I checked in but the hotel did. Nothing! I really expected something special.Genuine Expedia guest review
"Beach is the best part"
I appreciated the hotel, but overall felt like it should have been nicer for the money. We checked in and the king size bedroom we booked was not available. They told us we could stay in a double bed room for the day and try to check into a king size room the next day. We checked the next day and it was. We went to the room to see it first, but the […] maintenance team was removing the toilet, so it wasn't actually ready. We went back to the front desk and asked for yet another room, now our third. They rolled their eyes and we got another room. Hands down, if you are looking for perfect blue water with soft white sand, this is the place! We took advantage of how big the beach area was and couldn't believe how few people were out on it. For such a large resort, we felt like we had our own area of the beach each day. The food was good, but my wife and I were used to the food options available at Secrets Resorts. Overall, we would recommend staying at Secrets the Vine. Read moreGenuine Expedia guest review
"Great spot to relax and enjoy cancun"
Live Aqua is exceptional! It is the perfect place to unwind. The hotel offers many areas to sit down and relax. The rooms are a nice size, always kept clean and the bed is really comfortable. I can say it is the first place I have slept well from day one. You also get messages left behind during the week - nice touch. The pool area is great and the […] staff does many things to ensure you are taken care of - on going beverage and food service. Additionally a couple days during our stay the chefs came out to the pool area to give out appetizers. They even jumped in the pool! The food was great we loved the Mexican restaurant - anything on the menu is delicious and Azur had great lunch options. The location is ideal as it is in front of an outdoor mall perfect for shopping and additional dinner options. There are also other activities you can enjoy at the mall. Simply can't say enough on how great our stay was - we will definitely return. Forgot - one of the best gym and spa facilities I have seen in Cancun! Read moreGenuine Expedia guest review
Absolutely loved the resort! It was gorgeous and all the food was wonderful. The staff there was so friendly, it was unbelievable!Genuine Expedia guest review
"Great Hotel and Staff!"
The Hotel Staff went above and beyond our expectations. We were celebrating our 25th Wedding Anniversary and they absolutely made it extremely special. Anything we wished they made it happen. The restaurant staff at Siete, from the hostesses, the Manager Eduardo, Wait staff Emmanuelle, Alejandro and Fernando were absolutely wonderful and entertaining. […] The Exec Chef Jose Antonio made us a special delicious dinner just for us and our party for our last night's stay that made us feel so special and overwhelmingly emotional which made it hard to leave. We will be back to this hotel to experience the special treatment once again, that you can guarantee! Thank you Live Aqua! <3 Read moreGenuine Expedia guest review
"Not "all" inclusive"
I was very disappointed with the hidden charges of this place. This is not an "ALL" inclusive resort. Starbucks coffee, extra. Cabana, extra ($80 per day). Steak or lobster for dinner, extra. Wine, extra. Also what is that awful smell in the lobby? I was gagging every time I passed by there. The hair dryer is a joke. Please update the hair dryers. It […] completely fried my hair. Also, one day it was a little windy so the staff had to close all the umbrellas. Which are old and I can see why they're afraid they will break. They need to be updated. We spent the rest of the day at the mall accross the street, because we didn't want to get fried from the sun. The overall resort is a little dated and needs some improvements, for the money they charge. One of the nights was rainy and the room got flooded from the balcony door. We had to put all the towels we had in front of the doors to stop the water coming in. Read moreGenuine Expedia guest review
Our first time in Live Aqua. Hotel very nice, inside out. Location and view is wonderful (right across the Mall) We booked garden view, but wasn't satisfied with ocean view + construction work at the side of the hotel, so we upgraded to Ocean front for a small fee and that room and its view was amazing. Music is relaxing. All restaurants and and other […] places are very good and food is excellent. Good place for relaxing. Read moreGenuine Expedia guest review
Had a very relaxing stay. Staff went above and beyond expectations.Genuine Expedia guest review
"Best hotel ever!"
It was a fantastic experience. My friend and I were there in June. The hotel staffs were extremely friendly and they tried their best to help us out. We are super lazy and last minute person - we contacted the one-day tour in the early morning of that day and the hotel receptionists help us to make long phone calls to make sure we can get on the tour. […] I was sick the last day because of, you know, having too much fun and a bad hang over the night before; I threw up at the entrance of the breakfast restaurant. They immediately cleaned up the mess I made and called a medical assistant for me. They even contacted a doctor when I was resting in my room. Most surprisingly, they called my room around noon and asked whether I want a room service for lunch - and they even told me they can make whatever I want to eat! The lunch was absolutely amazing and made me feel like home. The next morning when I was walking around the hotel staffs asked me if I feel better (everyone knows what happened to me yet they delivered their care and love!) This is more than professional. I would definitely live in this hotel again. Read moreGenuine Expedia guest review
It felt like another honeymoon. We would book this hotel again for next year.Genuine Expedia guest review
"Great hotel. Spa atmosphere. Right on the beach."
Ours was a mother-daughter trip. The entrance to the hotel was not spectacular, luxurious, or extravagant. The inside was spa-like, complete with aromatherapy diffusers everywhere. The "Aqua" scent was pleasant, but a bit overwhelming. The staff was their biggest asset. The staff was happy, accommodating, engaging, conversational, and a joy to be around. […] The food at all the restaurants was gourmet! We especially enjoyed their Mexican Restaurante with Chef Javier and Humberto. They made us feel very special, along with our waiters Jhon and Emanuelle. They went beyond their jobs to impress us. The outdoor pool staff was very attentive also. It was a very enjoyable experience except the slamming doors and screaming in the halls during the night. Too noisy! We never really got a good night's sleep there. Read moreGenuine Expedia guest review
"It was nice but not as nice as I had hoped."
Check in with the concierge level was not very good. Too slow, rooms were not ready and very disappointed in room size. The staff are nice, the food was pretty good for an all inclusive. Don't think I would go back tho.Genuine Expedia guest review
"Excellent hotel for an All-Inclusive"
Great for couples or friends getaway. It has an amazing beach and the service was outstanding. Went for a bachelorette party and all 10 of us thought it was excellent... Food is amazing too!!!Genuine Expedia guest review
"Great place and great staff"
First time in Cancun and picked this hotel because of its ratings by other guests on the Expedia website. Was not disappointed and the ratings very accurately reflected the high quality of this resort. Food was great and the staff was great. Highly recommend!Genuine Expedia guest review
"Great customer service"
The staff were amazing and provided great service!Genuine Expedia guest review
"Staff is outstanding, hotel not worth the money!"
The staff works extremely hard to see to all of your needs. That is the best part of this hotel. We are very seasoned travelers and go to Cancun/Riviera Maya three times a year for the last 20 years, we know what to expect and have stayed at many different hotels. Having said that, Live Aqua was nice, but in comparison to some of the hotels/properties […] in Riviera Maya (just south of the Cancun airport to Playa Carman) there are many properties that are 25% less, offer bigger rooms, more eating places, more bars and entertainment every night. Live Aqua, the rooms were small, which I knew about because the description gave the square feet, but the balconies are so tiny, even when you upgrade. The only balconies that are bigger are in the Aqua suite and up. The bathroom are small as well and tight for one person, much less if both of you are trying to get ready. The TV channels are less than other hotels and only three of them are in English. We don't really watch any TV, we mostly read, but just in case you like to watch some, be aware. The restaurants are nice, but only two are airconditioned and for us, there were only a few items that we liked, but in each, you can find something. The pool and beach area has some beds, but you cannot use them unless you reserve them for $80 a day. And, as with all the places we have stayed, if you want a chair with an umbrella, you have to get out there by 7:30 AM to save a spot. Read moreGenuine Expedia guest review
Pros: Amazing food, good location, friendly staff, no kids. Cons: Lobby overwhelming with mint scent and burns your senses, wait times for meals and confusing restaurant opening times/ closed due to rain, etc. 1 tiny hot tub not enough for huge resort for adults.Genuine Expedia guest review
"Absolutely breath taking!!"
Awesome hotel and staff!!! Every one was soooo nice and attentive! We both agreed that we have never been around such friendly staff in our lives! So happy we upgraded and got the Aqua suite! Gorgeous and spacious room with large terrace! No complaints whatsoever! Just wish we would have stayed longer! (;Genuine Expedia guest review
"8 out of 10"
we enjoyed our stay. We were happy with the food, spa and staff. The top shelf drinks were obviously not real but we substituted beer and wine and had a nice time.Genuine Expedia guest review
"Great hotel that definitely could improve"
The hotel itself is beautiful. The food is above par for an all inclusive. The problem this hotel has is with management and training. No one seems to have the answers and should issues arise, it's a huge to do to get a solution. For example, we checked in with a party of 4 couples. They could not find our reservations. So, they dragged us to 4 different […] places to finally get us checked in. That was not the biggest issue. We all payed to be on the Aqua Lounge level. One of the couples in our group was sent to the 7th floor. They tried to explain that is not what they paid for. But, no one could seem to find a solution. We had to wait hours to speak to a manager. By that time, all the rooms were full and my friends were deeply disappointed. This should have been an easy fix. Eventually after we spoke to the manager (after speaking with numerous other employees), he said he could move my friends to the Aqua Level the day after. It truly put a damper on the beginning of the vacation. These sorts of things continued throughout the week stay we had here. The employees are pleasant but can never give you an answer. I attribute this to poor management and very poor training. We stayed at The Beloved the previous year and there was no comparison. The Beloved has much better service and by far superior accommodations. Read moreGenuine Expedia guest review
"Great time! Excellent staff!"
A Great time! Excellent staff! Beautiful beach area! Best place I've ever stayed in Cancun so far.Genuine Expedia guest review
Great facilities with very attentive staff. Plenty of options for dining and quality of food was excellent. Having the option of Aqua Club was well worth the little extra cost. It provided quiet place to sit and have drinks with a light snack. The resort was full but it never felt crowded, there were plenty of chairs at the pool and the beach.Genuine Expedia guest review
"Excellent adult only all-inclusive!!"
My wife and I have been to numerous all-inclusive's and this adult only facility was excellent. Food/restaurant options are top notch and the numerous pools give you plenty of options for lounging during the day. The beach is awesome as well including ocean swimming. Unlike the majority of all-inclusives you do not have to make reservations in advance […] for the restaurants - this is a huge plus. We would highly recommend and plan on returning!! Read moreGenuine Expedia guest review
"Great relaxing hotel.."
Loved the hotel. Love the aroma scent thru out the hotel. Extremely clean. Staff was great especially alexis "el Papi", Paola & Estrella. They were very accommodating. Everything was fabulous. Great hotel just to get away and relax. Pool is beautiful.Genuine Expedia guest review
"15 Year Anniversary Trip"
We had an amazing time. The staff and food were great. We went with a group of friends and all agree that this is definitely one of the best!Genuine Expedia guest review
Everything about the hotel was wonderful. The staff were so friendly and accommodating. The hotel was spotless at all times. The restaurants and food choices were excellent. The pools and the beach were just beautiful. I would highly recommend it to anyone.Genuine Expedia guest review
"Good, not great."
I had to move my room 4 times. First, I was placed above the air conditioning units. You couldn't open the sliding door, due to the noise. Second room, water pipe leak and refridge didn't work. A 3 foot puddle, which you could have slipped on. You couldn't walk out of the room without geting wet. 3rd room, back over the air conditioning. Last room, […] amazing view, though every room lacking something. This room had no clock nor garbage can. Centainly something I could live with. Piling up your garbage on the furniture became old. Again, nice but lacking. I travel every six months and had never had to change a room. Read moreGenuine Expedia guest review
"Live Aqua Review"
Loved it had excellent time. We have been to cancun 5 times in the last 7 years. This was the best resort we have ever been to we will be back.Genuine Expedia guest review
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