All hotels in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults
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Av. Tomas Fernandez 7810, Col. Partido Doblado, Ciudad Juarez, CHIH, C.P. 32424, Mexico, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 56 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.1
  • Condition
    4.4
  • Neighborhood
    4.5
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4.0 / 5Excellent
the reservation were not updated so they called to ask why what´s that.... they resolved it very quickly..... good enough
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
PERLA G
US
3.0 / 5Good
"Nice rooms but lacked in other areas!"
Nice, clean rooms but lacked in other areas. The water pressure in the shower was very, very low! The air conditioner was loud and made a faint rattling sound. If you're a light sleeper, it will keep you awake. Also, there was no hair dryer or iron in the room.
Genuine Hotels.com guest review
1 night family trip Jul 11, 2015
Pedro
US
5.0 / 5Outstanding
"Pleasantly surprised."
This is a great hotel to stay in! It's clean, comfortable and the service was excellent. We stayed here for consular interview. They provide shuttle service to all appointments, they have a small gym and access to computers. I felt like I didn't even leave the U.S. This is a high quality hotel, I encourage anyone who will be in Juarez to stay here. Also, there are lots if fancy and delicious restaurants within walking distance.
Genuine Hotels.com guest review
6 night business trip Jun 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Juarez stay!!!"
Great stay! Super clean rooms!
Genuine Hotels.com guest review
2 night family trip Jun 15, 2015
Rodrigo
US
4.0 / 5Excellent
"City Express"
To get place pretty clean nice service was good
Genuine Hotels.com guest review
7 night business trip May 18, 2015
Fernando
US
5.0 / 5Outstanding
"Excellent"
It was great customer service, room was very clean, and the location was great.
Genuine Expedia guest review
Other trip Mar 2, 2015
J
US
3.0 / 5Good
"Bad service"
Reception lady made me waste 30 minutes of my time for no reason and gave no compendation, disapointed
Genuine Hotels.com guest review
1 night trip Feb 13, 2015
ALEJANDRO
US
4.0 / 5Excellent
"Good price. Good service."
Pleasant.
Genuine Hotels.com guest review
1 night business trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to various amenities. Overall very good."
Comfortable rooms. Great services. Close to amenities. Excellent Staff.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to restaurants"
The hotel was very nice and clean, the staff was very nice and professional
Genuine Expedia guest review
Other trip Jan 15, 2015
Karla
US
5.0 / 5Outstanding
"very good comfort"
It was awesome this hotel has a very good service.
Genuine Hotels.com guest review
7 night family trip Dec 12, 2014
Maria M
US
5.0 / 5Outstanding
"great hotel great location great price"
this is a fine hotel friendly staff it is a very good price too they have a nice breakfast buffet the rooms are clean it would be nice to have some of those built in hair dryers....they dont have them make sure and take one if you need it bed was comfy if you ask for a room on the top two floors you can get american cell service without having to do international roaming their internet is a bit slow only real drawback....there are several nice restaurants very close by across the street is a brazilian steakhouse and an argentine steakhouse a nice chinese restaurant nearby a disco close by a wingstop around the corner.....also it is a bunch of hype about how dangerous the city is if you are not doing anything illegal you will be fine use common sense i feel safer in cd juarez than chicago or downtown atlanta
Genuine Hotels.com guest review
1 night trip Dec 11, 2014
A Traveler
US
4.0 / 5Excellent
":)"
great for a getaway week end
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
jose
US
2.0 / 5Fair
rooms to small, beds to small, halls to hot, breakfast not good, good people
Genuine Expedia guest review
Other trip Oct 28, 2014
ogg
US
5.0 / 5Outstanding
"Great hotel went down to get new crowns"
A lot easier than going back and forth to El Paso. High recommend.C
Genuine Expedia guest review
Other trip Sep 14, 2014
A Traveler
US
4.0 / 5Excellent
"Good Hotel"
It was a good short stay. I would considered it for next time.
Genuine Hotels.com guest review
1 night business trip Sep 9, 2014
A Traveler
US
3.0 / 5Good
"Not For same day reservations."
If you're needing a room for the same night you may want to go somewhere else. I made my reservation from the hotel since my phone stopped working. I told the front desk rep I needed the wifi to MAKE my reservation thru hotels.com. She told me to do it in the business center. After I did it she told me that it wouldn't be ready till tomorrow since their "system" stops taking online reservations from other websites at 8. She did apologize for not telling me before and called her mgr to see if they could acomodate me some other way. After 30 min if going back and forth I had to give her my cc and open a voucher for another night and the next day she closed it at 0 balance. I have not received my statement so I'm hoping everything is ok. Other than that I've stayed here before. No complains. Is a small clean room at a good location. You want bigger and better pay double at Hampton inn next door. Good hotel too.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
Pedro
US
4.0 / 5Excellent
"Good"
Good for one night. Close to event location and other nice restaurants.
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"It was very nice. Food in the morning was good ."
We love to stay in this hotel .It was cheap but the best for you money .staff is the best.
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Value!"
Great Value!
Genuine Hotels.com guest review
Other trip Feb 5, 2013
Joe
US
5.0 / 5Outstanding
"great service, clean rooms"
any time we go to ciudad juarez this is where we stay, we have stayed at 2 other locations and were not happy with the service or rooms so this is the only place we stay now, we have stayed at city express about 4 times now anywhere from 2 to 5 days and have always been very happy
Genuine Hotels.com guest review
2 night business trip Sep 10, 2012
MR & MRS Alamillo
US
4.0 / 5Excellent
"Very pleasant stay, close to good restaurants and"
Had a great stay. Especially for a lower priced hotel. We loved the amenities like free breakfast and free wi-fi, free parking as well.
Genuine Expedia guest review
Other trip Aug 17, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great staying"
My parents and I stayed two weeks for business and the staff was very friendly and good attitude very clean environment, I would definitely recommend this hotel.
Genuine Hotels.com guest review
1 night business trip Dec 13, 2014
Victor
MX
5.0 / 5Outstanding
"Great hotel"
This is a great hotel clean and good service.
Genuine Hotels.com guest review
1 night business trip Dec 12, 2014
A Traveler
MX
4.0 / 5Excellent
"Andys visit"
rules for using the shuttle you have to sing way ahead in advance and by the hour is what the front desk clerks say and that is final. At least they should try to fit somehow the customer needs and not to be so drastic.
Genuine Hotels.com guest review
3 night trip with friends Oct 24, 2014
roberto
MX
3.0 / 5Good
"Good location."
The hotel staff gives an excellent service. The rooms are too small.
Genuine Hotels.com guest review
1 night business trip Aug 13, 2014
A Traveler
MX
5.0 / 5Outstanding
"Nice hotel great price"
everything was nice, parking smelled kind of ugly but everything else was ok
Genuine Hotels.com guest review
1 night business trip Aug 17, 2013
hector
MX

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"me encanta!"
Excelente buena ubicacion buen servicio, aunque el desayuno es muy repetitivo es muy rico, economico. Me encanta!
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2015
Karen jackeline
MX
5.0 / 5Outstanding
"Buena eleccion"
Al llegar no tenían registrada la extensión de la reservación pero la solucionaron inmediatamente. Buenas opciones en desayuno. Habitación limpia y cómoda
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
luis
US
5.0 / 5Outstanding
"Cheap and good!"
Very clean hotel and friendly stuff. Close to the party area!
Genuine Hotels.com guest review
1 night trip May 9, 2015
A Traveler
DE
4.0 / 5Excellent
"Cómodo, seguro y bien ubicado"
El lugar es cómodo, limpio, poco pero amable personal. Buen desayuno, incluye 3 comidas calientes, fruta, pan, cereales y una barra fría. Bien ubicado, opciones cercanas para comer a diferentes precios. Mi queja es q no hubo transporte todos los días y la uníca vez q lo solicite el chofer quiso dejarme lejos y que yo caminara y cruzara un puente.
Genuine Expedia guest review
Other trip Apr 15, 2015
Karina
MX
3.0 / 5Good
Muy bien atendido, la instalaciones en cuanto a la habitación muy descuidado el baño, la regadera tenia manchas poca presión de agua.
Genuine Expedia guest review
Other trip Mar 23, 2015
Chihuahua
MX
5.0 / 5Outstanding
"Muy agradable"
Mi estancia estuvo muy bien el desayuno era muy rico las habitaciones muy amplias y confortables y el personal muy atento y amable, y mas una chica rubia que nunca le pregunte su nombre, el único pero que yo les pondría es el internet que es muy lento de ahí en mas excelente hotel
Genuine Expedia guest review
Other trip Feb 22, 2015
pera
MX
2.0 / 5Fair
"No respetaron reservacion"
No me respetaron mi reservacion Me dieron un cuarto con dos camas mas pequeñas. Yo habia reservado para un cuarto con una cama queen.
Genuine Expedia guest review
Other trip Feb 16, 2015
Edgar
MX
4.0 / 5Excellent
"FELICIDADES"
NO TENGO NINGUNA QUEJA.EL PERSONAL ES MUY AMABLE.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
jose guillermo
MX
4.0 / 5Excellent
"solo una noche"
Tuve que quedarme de emergencia solo una noche y estuvo bien.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
MX
5.0 / 5Outstanding
"Perfecto"
Muy pero muy bien
Genuine Hotels.com guest review
1 night romance trip Nov 24, 2014
Juan
MX
5.0 / 5Outstanding
"Estupendo y confortable"
Excelente todo la atencion de primera las instaciones muy bien limpio el lugar muy amable el personal en general mi estancia recomiendo el hotel
Genuine Hotels.com guest review
2 night romance trip Nov 22, 2014
Juan
MX
5.0 / 5Outstanding
"muy satisfecho"
Excelente ubicacion, atencion y desayuno bastante aceptable
Genuine Hotels.com guest review
3 night business trip Nov 4, 2014
Raul
MX
4.0 / 5Excellent
"Perfecta Ubicacion"
Me pareció excelente su ubicacion y su servicio, los cuartos pequeños pero muy comodos.
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
Monica Recillas
MX
4.0 / 5Excellent
"Buen servicio"
Muy buena ,la limpieza total y la comodidad, ademas de la ubicacion.
Genuine Hotels.com guest review
1 night trip Aug 11, 2014
EBAEZ
MX
4.0 / 5Excellent
buena
Genuine Hotels.com guest review
1 night business trip Aug 5, 2014
RICARDO SILVA
MX
4.0 / 5Excellent
"HOTEL LIMPIO Y TRANQUILO"
DESCANSE MUY BIEN Y LA ATENCIÓN DEL PERSONAL MUY AMABLES
Genuine Expedia guest review
Other trip Dec 17, 2013
Gabriel
MX
5.0 / 5Outstanding
"Cómoda y placentera"
Buen hotel, cuenta con lo básico y limpieza necesaria. y esta en buena ubicacion
Genuine Expedia guest review
Other trip Dec 8, 2013
Lcs
MX
3.0 / 5Good
"no sirve el elevador, la regadera rota"
huele feo la alfombra, no sirve el elevador, la regadera rota, el personal amable
Genuine Hotels.com guest review
1 night trip Aug 17, 2013
A Traveler
MX
5.0 / 5Outstanding
"Servicio de primera."
Muy buena.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
A Traveler
MX
5.0 / 5Outstanding
"Cerca de consulado americano"
Excelente trato por parte del personal de hotel. Todo muy bien mantenido y limpio.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2013
A Traveler
MX
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night business trip Jun 27, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Mar 13, 2015
Omar
US
3.0 / 5Good
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
Alberto
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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