"Good condo to stay for group."
This condo is great and clean. We glad we were staying there for 4 days 3 nights. We got 2 rooms and 2 bathrooms upstair, sofa bed downstair and kitchen. The kitchen has everything: pans, oven, dish washer. It has outdoor pool in front of our condo. Two main entrance. Our flight got delayed, but they still waited for us for checkin, we arrived at the […] condo checkin around 11pm. There are safeway nearby, Wendys etc, very convenience. Everything was great, except we expected the hot tub, but it was closed/under construction during our stay. Read moreGenuine Expedia guest review
"Great hotel near enough to all attraction"
Size of rooms Parking location and staff one of our best weekGenuine Expedia guest review
"Nice hotel with no Wifi service"
We stayed there for 2 nights and as per booking we were told that we will have free wifi, but we never got connected. On reaching out to the front desk we were told that the whole town is experience difficulty which I don't believe. Both the days we were there, there was no internet. Otherwise the place looked great...Genuine Expedia guest review
"home away from home"
Our family of five stayed here 08-04-13 thru 08-09-13. The hotel felt like home. Everyone had their own bed(including the pull-out couch. Very nice to have the space. Nice location in Canmore. Very quiet. Nice pool and hot tub.Genuine Expedia guest review
"Name is a Little Misleading"
I was expecting something different based on the name of the place. The place had an outdoor pool and a hot tub like you'd find at most hotels. Nothing mystic or spring like about it. Our 2 bedroom suite was clean and nice though. When we arrived the hot tub was out of order and the front office staff had no idea why or when it would be available. The […] pool guy happened to be in the parking lot and luckily filled us in. The place looked fancy but is not worth a high price. Read moreGenuine Hotels.com guest review
"Very Nice Accomadations Close to Banff"
We had a family of 7 stay in the 2 bedroom chalet. Rooms were good size other than the kitchen space being a little crowded. Full size Frig, stove & dishwasher. Minimum cooking pots & pans, had to improvise a little. We did have to ask for additional place settings but the staff was very helpful. Laundry room was sufficient for our needs. Pool and hot […] tub were very nice and quite large. Kids enoughed the ping pong tables. Read moreGenuine Expedia guest review
"Good to stay!!"
Although there was terrable flooding in Canmore when we saty there, it was nice to stay and lodge staff was very knid and help us. I would like to recommned this lodge for you!!Genuine Expedia guest review
"LOCATION LOCATION LOCATION!"
Overall I would give the Mystic Springs Chalet and Hot Pools a thumbs up, probably a 4. Quality of the hotel service was great! Anytime we had a "problem" they were very accommodating and prompt to help out quickly and efficiently! The condition of the chalets were great. There were 3 BBQ's and all worked, had utensils out for you to use and a bucket […] for dirty used ones, which was nice! The pool was working and was awesome, the Hot Tub was not :( It was about approximately 9 degrees celsius while we were there and it would have been great to use the hot tub. They had it roped off and it said that it was not sanitary to use due to a filter that needed replacing per the sanitation department. Cleanliness of the chalet when we arrived was great, but DO NOT expect housekeeping to be extensive while there. It was sub par at absolute best! Comfort was fantastic. Locations was great, you could ride/walk to the grocery store in 10 minutes by walking or probably 5 by bike. Downtown was only a few minutes further and to the Nordic Center or hiking right by was only a 5 minute car ride! It was an awesome location! Surrounding neighborhood was all condos/townhouses, so it was all the same as you are staying in. They had storage for golf clubs/skis outside the room right by your entrance, closets for hanging coats, a nice fully usable kitchen, closets in the room, iPod dock and flat screen tv! It was a great place to stay for us and we would definitely go back again. Read moreGenuine Hotels.com guest review
Great get-away with some good friends. The chalet was very spacious for our two little families. There was a decently equipped kitchen which allowed us to eat it for the meals we wanted to. The place is quite a nice little townhouse style chalet. Some of these units can be purchased as residences. How wonderful to dream of living in Canmore. This was […] the best little vacation I have had in years. It is not posh, but homey...just like a little Rocky Mountain Chalet should be! Read moreGenuine Hotels.com guest review
"Classy hotel in the rockies."
It was a great overall experience- I would come back easy and would recommend this hotel to every one wanting to say in Canmore; close enough to Banff but less expensive!Genuine Expedia guest review
"Small but nice. Nice large hot tub."
Close to stores , we'll maintained, excellent pool.Genuine Expedia guest review
"Two family two day Christmas Mountain Adventure."
We enjoyed our stay. The kitchen was NOT stocked well, it had only 6 of everything, no spatula and two pots to cook in. The dining room had only 4 chairs (plus 2 stools)!!! there were 8 of us. The coffee maker barely made 4 small cups of coffee and no filters. Coffee packs were included, and tasty, but not for the java addicted. Master shower head needed […] replacing. Great pool & hot tub and a horrible pull out couch with no warm blanket. There were nice robes to wear to the pool but 5 hangers in 5 closets!!! Beautiful views. The staff said it was meant for 6 people not 8 and we say 5 max. Bring your own chair :) Read moreGenuine Expedia guest review
One of the most pleasurable stay I've had. Everything you could need in a kitchen was there. Would certainly come back. The only difficulty (as with most places) was with the pillows...just a little too high for comfort.Genuine Hotels.com guest review
"Nice condo in the mountains"
Nice place to get away for a few days with all the needed space for a family Great area, quiet, nice pool, great staffGenuine Expedia guest review
"Great for families"
We have stayed here several times, great property with fab set up for families. the pool and hot tub are in the outdoor centre courtyard so very easy to access and supervise the kids. The only issue I had this time with the unit we rented was with minor wear and tear on furniture, I haven't seen any damage prior to this stay. The oven didn't seem to […] work as well as it could have. But still overall a very nice stay! Read moreGenuine Expedia guest review
"A Quiet Getaway"
We would like to come again as the units were handy to one another when different family members were staying there. We had a family wedding across the street and the location was ideal, as were the unit sizes. All of our family members (4 separate units) were very pleased with the entire facility. Wish we had more time to enjoy the hot tub and large […] pool that were centrally located. Close proximity to downtown shops and restaurants, yet far enough away to enjoy the peace and quiet and beauty of the mountains. Read moreGenuine Expedia guest review
"Very nice chalet. Awesome price through expedia."
A very nice facility. Great staff. Very much enjoyed the pool and hot tub.Genuine Expedia guest review
"Apartment in a great little town"
We stayed 2 nights in a little house with a good pool directly outside. It was well stocked with necessities and quiet at night.Genuine Expedia guest review
"Very good hotel in our trip"
Location is good near down town, sleep room on the second floor, young people love it.Genuine Expedia guest review
Great accomodation for our family of 4. Heated pool and hot tub were a hit with the kids. Full kitchen was well stocked. Would book there again.Genuine Hotels.com guest review
We stopped on our way back from Kelowna and it was the best hotel we were visiting during our trip. Kids love the pool and the the place. My wife was wanted to stay more and we will definitely go back to it!Genuine Expedia guest review
This was my first time staying in a townhouse instead of a hotel room and I'm hooked. So convenient with kids to have somewhere to go when they are asleep.Genuine Hotels.com guest review
"Excellent...could have stayed longer!"
Its the first time ive stayed at Mystic Springs and would definitely book to stay there again. It was like a home away from home and the kids loved the pool.Genuine Hotels.com guest review
"not too bad"
wifi did not work, clerk could not fix it, was smaller than we thoughtGenuine Expedia guest review
very nice hotel but lots of things needs to be fix , pool not working, toaster, drink machine, card for key,barbecue all not working . need more maintenanceGenuine Expedia guest review
very nice and comfortable place with great location, outdoor pool /hot tub easy accessible!Genuine Expedia guest review
"great location but customer service lacking"
one of the reasons we chose this hotel was that the pool was right outside the room. However, when we arrived we were told it was out of order, no explanation. It looked like it had been out of order for some time. When we booked the room a few days before, it was likely out or order then as well, so why were we not told ?. Also we asked for a late […] check out and the lady at reception was not helpful refusing to give us more than a 1 hour check out extension (we needed a 90 minute extension in order to pick up our gear after an activity). A nice place, but perhaps lacking some of those customer service skills required to make it stand out. Read moreGenuine Hotels.com guest review
"Mystic Springs Chalets"
Paid $150 per night on sun/monday night, great value for that price. Nice bed and towels, bathrobes and pool. The highway is right behind you, but your pretty close to town too. For a family I think it's great, and at $150 it's awesome! Pool area is also very nice.Genuine Expedia guest review
Good Value. Very nice. Pool and Hot Tub in good condition. Used gas BBQ.Genuine Expedia guest review
"Favorite Place to Stay in Canmore"
This was the 2nd time me and a group of friends stayed at this hotel. We really enjoyed all the space and room set-up. It has a kitchen, dining room, living room and two bedroom with 2 bathrooms. It's great if you and some friends want to stay together. The staff is very welcoming. There is a pool and hot tub also which are great for relaxing and having […] fun. It was very affordable for me and my friends to split the cost. I would definitely recommend this hotel to friends. Best place to stay for a weekend away! Read moreGenuine Hotels.com guest review
We loved this hotel stay! The pools were such a draw for our water-babies! Dog friendly! The kitchen made life with little ones and preparing for a hiking day easy, and the bedrooms with a king for us and 2 full beds for the pip squeaks couldn't have been better! Bathrooms were well appointed - tub for little ones, shower for big ones...really couldn't […] ask for more! We are definitely going to recommend it and book a trip back! Read moreGenuine Hotels.com guest review
Stay here for a ladies trip. The chalet was very comfortable and I had a great sleep. The location was great for mountain biking the legacy trail to banff and back and the hot tub felt great after all that exercise. It was a nice short walk to the Grizz for dinner and The Drake for some live music. I would recommend this place for groups and famili […] es. Read moreGenuine Expedia guest review
"Beautiful, affordable mountain escape"
With 3 adults and 2 young children, the chalet was the ideal set up for our stay. Easily located, reasonably priced, and very comfortable. The chalet was very clean and welcoming, the staff were all friendly and helpful with anything we requested. We did have a small problem with our phone not being able to dial out, and though they tried many things […] to fix it, it never was usable. But that was a small blip. The pool and hot tub were both very clean and our family had a great time splashing around. Would definitely stay here again! Read moreGenuine Hotels.com guest review
"A Mystic Spring Vacation"
Stayed for 2 nights with a bunch of family and friends in 2 suites. Everything from the check in to stay to check out was very easy and comforting. The place itself was very nice with lots of amenities (bbq, pool, hot tub, kitchenette, parking, utensils...). They say it sleeps 6 but it can easily accommodate 8. Pricing is also pretty good. We'd definitely […] go back! Read moreGenuine Expedia guest review
"best place to stay so far, no issues"
awesome, great experience for families and romantic getawaysGenuine Hotels.com guest review
"ideal place to stay"
our stay at the mystic springs hotel was very nice.......very spacious for 6 adults and 2 children......very clean .....everything you need in the chalet.....pool and hot-tub great ....convenient to main street...would book again.Genuine Hotels.com guest review
"Hot tub mobbed!"
I booked this place for the hot tub only to find it was completely full of 20 yr olds drinking and being loud. I was really put off.Genuine Expedia guest review
cheap room, but you get what you pay for. not very clean and poorly equipped. would not stay there again.Genuine Hotels.com guest review
"Good hotel, but needs renovations."
This is our 3rd time staying at the hotel. We love it because it has lots of room and a kitchen, so it is great for a big family. A huge plus is that they allow pets. We stayed in room 113 this time and were not as happy as our previous stays. The kitchen table was so wobbly that we couldn't cut our steak without the whole table shaking. This room definitely […] needs a renovation. Some of the staff was not as friendly as our previous stays and we asked for some more dish detergent and a sink stopper and they didn't bring it to us. We had to go to the reception to get it. Not a big deal, but the service wasn't as good. Read moreGenuine Expedia guest review
It was like home away from home... The suite had everything you need, from robes to pots and pans. And the hot pool was right on the backyard! My friends and I regret staying at Mystic Springs for just a night. Next time, we'll definitely stay here longer.Genuine Expedia guest review
"Great stay close to Banff"
We were pleasantly surprised by the size and comfort of this chalet. It was perfect for our family. We have 4 kids who all slept in the room with 2 double beds and they loved all sleeping together! They also loved swimming in the heated pool the next morning. It is not a "hot pool" as advertised but it was warm enough to swim in at 0 C!!!Genuine Expedia guest review
The room could have been a cleaner. Dirty dish cloth, roasting pan and vacuuming upstairs.Genuine Expedia guest review
"Great for the price."
Location was great, may need a little up keep regarding the floor and carpets. Overall was tidy and neat. Pool was nice and well located in the complex.Genuine Expedia guest review
"Mystic Springs Chalet - Canmore"
A great family friendly site. Kids are safe to run and play in courtyard. Hot pool is a great bonus!Genuine Expedia guest review
"Great family vacation"
Everything was great except the reason we chose this hotel was for the heated swimming pool and the hot tub. The swimming pool was NOT the temperature they stated and was FREEZING cold. The hot tub was not open the first morning and when I called the front desk I was told it was down for the day. Thankfully it was open before noon. The kids did swim […] even though it was cold and we used the hot tub. If you are going here for the heated pool, this is NOT the place for you. Read moreGenuine Hotels.com guest review
Definately showing its age. Worn carpet, missing lightbulbs. Gap under outside door let cold air in and it is big enough for mice to get through in the summer.Genuine Expedia guest review
"A Big Family place"
We had 16 family members in 3 rooms side by side, which suited the little cousins very well and the parents. The pool was wonderful and the hot tub even better. We appologize to those wanting peace and quiet but with 8 kids at a rare familt gathering... the pool was enjoyed to its fullest extent! For families this is 'it ' for us... we ski every year […] and every year we look for something accomodatiing to our number, budget and recreational needs, the Mystic Chalets will see us again. Thank you for a wonderful time. Read moreGenuine Expedia guest review
The hotel had very comfortable beds, the place was clean and the staff friendly. I am picky but the vents had dust on them.Genuine Hotels.com guest review
"Choose this place!"
Really enjoyed our stay at Mystic Springs again! I find that the cleanliness of these condo type resorts is usually sub-par (the staff would usually be skiing than reaching all the way into the corners!), but have no fear, this place is nice and clean. Nice little soaps and shampoos! Well maintained, friendly staff, hot tub and warm pool were awesome. […] Will be back again soon! Read moreGenuine Expedia guest review
"Mystic. . . Disappointing"
The hotel was okay This is our second time here and there Was a noticeable difference in the up keep of the property. Front door for instance had obviously been kicked in and was not fitting property. My wife and kids couldn't open it was the only one. The dishes in the cupboard had not been washed we had to wash them before we used them. The linen […] on the beds looked as though they had been just pulled up from the last guest who had stayed there. The final piece that bothered me is that the girl at the front office had requested a credit card for a deposit, we had paid for the room in it's entirely a month and a half earlier. I understand the principle of having our credit Card number of file in the event of damage but she processed another $100.00 on our card and told us it would be reviewed at check out and returned if there was no damageM have not Seen it credited back to our card as of yet and believe will not See it again. It is to bad it Was a great property, but there are lots of options and we will be looking for something different or Our next trip. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )