The hotel had very comfortable beds, the place was clean and the staff friendly. I am picky but the vents had dust on them.Genuine Hotels.com guest review
"Choose this place!"
Really enjoyed our stay at Mystic Springs again! I find that the cleanliness of these condo type resorts is usually sub-par (the staff would usually be skiing than reaching all the way into the corners!), but have no fear, this place is nice and clean. Nice little soaps and shampoos! Well maintained, friendly staff, hot tub and warm pool were awesome. […] Will be back again soon! Read moreGenuine Expedia guest review
"Mystic. . . Disappointing"
The hotel was okay This is our second time here and there Was a noticeable difference in the up keep of the property. Front door for instance had obviously been kicked in and was not fitting property. My wife and kids couldn't open it was the only one. The dishes in the cupboard had not been washed we had to wash them before we used them. The linen […] on the beds looked as though they had been just pulled up from the last guest who had stayed there. The final piece that bothered me is that the girl at the front office had requested a credit card for a deposit, we had paid for the room in it's entirely a month and a half earlier. I understand the principle of having our credit Card number of file in the event of damage but she processed another $100.00 on our card and told us it would be reviewed at check out and returned if there was no damageM have not Seen it credited back to our card as of yet and believe will not See it again. It is to bad it Was a great property, but there are lots of options and we will be looking for something different or Our next trip. Read moreGenuine Expedia guest review
"Warm and welcoming environment."
We had a wonderful stay at Mystic - our two bedroom apartment was well appointed and very comfortable. The rooms were warm, beds comfortable and the kitchen suited our needs. The staff were fantastic and extremely helpful. We were also very grateful that they found accommodation at the last moment so that our feline companion could holiday with us. […] Thank you!!! Read moreGenuine Expedia guest review
"Great stay for a team!"
We stayed at this hotel with a sports team. It was perfect for what we were looking for. Comfortable, quiet, clean, nicely equipped kitchens, very nice hot pool. Staff was easy going and accomodating.Genuine Expedia guest review
Other than no stainless steel appliances, which is being very picky! This place was amazing, and the condo was virtually sound proof, when we arrived the neighbors had two very noisy dogs, and we couldn't hear them at all. Plus we where quite loud as wellGenuine Hotels.com guest review
"Mystic Springs Chalet and Hot Pools"
The chalet was clean. We liked that there were 2 double beds in the one room so our teenagers had plenty of sleeping space. We were disappointed that of the 4 nights we were there, the hot tub was not available for 3 of them due to maintenance issues. After a day away, it would have been nice to relax in the hot tub. The pool was heated, but was still […] quite chilly for the kids to play in. They were only able to stay in the main pool for about 15 minutes before they were cold.The TV's in the rooms were nice for the evenings when each child wanted to watch a different program. Read moreGenuine Expedia guest review
Nice stay, but hot tub closed (by order of Alberta Health Services). Kids were looking forward to using it. Happy with the room though.Genuine Hotels.com guest review
We had five Adults and one three year old stay in one chalet, there was plenty of room and the facility was great. I would recommend this place to anyone for any type of getaway!Genuine Hotels.com guest review
"Stay for the right price"
Was clean affordable and friendly. Nothing outstanding but the price was right.Genuine Expedia guest review
"Nice place but odd smell"
It was a nice place to stay but there was a weird smell to the room that we couldn't quite figure out (kind of smelled like expired milk). Since we arrived late (after 10 p.m.) and there was no one at the front desk, we couldn't ask for another room. Other than that though, it was a good place to stay.Genuine Expedia guest review
"Ok if cleaniless is not a concern"
For the price this condo was ok. Housekeeping standards were not up to par. Carpet, floor, stair bannister were dirty. Fridge drawer was not clean, dirty dishes from previous guests in cupboard. Applicances in dire need of a wipe down. We definitely left the condo cleaner than when we arrived. The upstairs bedrooms were hot with no air circulation. […] Noisey rowdy neigbours kept us awake most of the night as we had to leave windows open to cool the room. This place is ok for a short stay but not for longer stays. Read moreGenuine Expedia guest review
"Wonderful Getaway Retreat"
Great price, beautiful condo and helpful staff :) Lovely setting and mountain views!Genuine Expedia guest review
"Not the most comfortable place but good view."
Room was stuffy and full of dust. Lots of stains on the pillows as well as the table runner on the dining table. Pillows were lumpy as well as the bed.Genuine Expedia guest review
"Love this place"
It was fantastic, clean,cozy, friendly staff, will definitely go back.Genuine Hotels.com guest review
Everything was wonderful except we didn't get the free bathrobes that were stated in the brochure. Other than that we had a great stay.Genuine Hotels.com guest review
Hotel was a GREAT deal! Pool was warm and clean. Very close to the Grassi Lakes hike that was INCREDIBLE for any age!!! Only down side was when we went to watch TV in the later evening both remotes (TV and DVD) had dead batteries.Genuine Expedia guest review
"My last day of summer..."
The Mystic Springs Chalets is one of the best place you ever stay in Canmore,Alberta,Canada. This my 3rd times to go there and love to go back every holiday...Thank youGenuine Expedia guest review
"Beautiful mountain views"
Would definitely book again. Lovely mountain view. Very clean room. Nice to have a kitchen facility. This was our last stop of our trip and it completed our trip on a great note. Wonderful way to end our trip.Genuine Hotels.com guest review
"Good labour day"
I am so happy there,my family member all enjoy this chalet.i will visit that one again.Genuine Expedia guest review
"Summer chalet retreat"
Our large family filled up the chalet and we were quite comfortable. For the value you cannot go wrong with this chalet. The chalet was in fairly good condition and the kitchen quite nice. The kitchen was modestly stocked but don't expect it to be like your home. There was pepper and salt and thats about it for food. You get the essentials, cooking […] utensils, pots pans, cutlery and dishes. The pool was ok and the grounds were not bad. Plenty of parking. As long as you don't expect a five star hotel you cannot go wrong with Mystic Springs. We stayed in room 107 and there were no bad odors and no signs of smoking. We slept 8 people in the chalet (two on pull out couch on main floor, two in each of the double beds in the one room, and two in the king bed in its own room). There are two bathrooms upstairs which was nice. The cleanliness of the chalet was ok but not great. under the beds has probably never seen a vacuum but the main areas were ok. Bottom line, I would stay here again. Read moreGenuine Expedia guest review
Comfortable conditions with all the amenities that you require to make our stay comfortable.Genuine Hotels.com guest review
"Nice but nothing fancy"
My husband and I took both sets of our parents to the mountains for a few days while they were visiting us. We planned on driving to different locations each day so this was a great place for us to be - clean, space for all 6 of us, and easy access to the Trans Canada. It's about a 15-20 minute walk or 5 minute drive into downtown Canmore. The hotel […] was clean with rustic/cabin type decor. However there weren't enough dishes provided for the 6 of us. Only enough for 4 people so we had to make do when eating our meals at the hotel. The pool and hot tub were a nice feature, but kind of weird there was no curtain on the door of our place that faced it. It'd be nice to have that for more privacy. Overall a good place for someone who is looking to stay for a few days, wanting access to a kitchen, and doesn't need anything fancy. Read moreGenuine Hotels.com guest review
"Fabulous surroundings but unhappy staff"
The room was fabulous! The hotel staff were not! We were treated as if we were a bother and at one point they completely forgot a promised guest service. Service goes a long way - these folks need a reminder about good business practices!Genuine Expedia guest review
The chalet was dirty, dusty and after asking to be cleaned, was not done. The toaster was broken, there were few teaspoons in the kitchen and the housekeeping was not done as promised.Genuine Expedia guest review
You need blinds on doors to pool side something for privacy.Genuine Hotels.com guest review
Stayed an extra night because we were so pleased with the room. The only complaint we have is no curtain on living room window .Genuine Expedia guest review
"Perfect for whole family"
Brilliant little place. friendly staff, great big room. will defo stay againGenuine Hotels.com guest review
"Very Happy! :)"
We had a good time. Pool was very nice. Our room could have been a bit more clean . It looked like cat or dog food on floor of our bedroom. The location was very good for us very close to Banff. We would stay again.Genuine Hotels.com guest review
Will no be staying there again.Genuine Hotels.com guest review
"Fantastic for families"
We recently stayed at the Mystic and were thrilled. We were only sorry that our stay wasn't longer, though we have already decided to go back in the winter. The hotel staff are very polite and helpful, giving personal attendance to help with any issues. This is a great home away from home for families with all amenities available on-site. A variety […] of restaurants and activities are available within a 10 minute drive. My whole family recommends this hotel. Read moreGenuine Hotels.com guest review
Excellent. Only problem was traffic on the adjacent highway, which was noisy.Genuine Hotels.com guest review
"Great place to stay for our group of 5 people"
We were travelling with extended family and found Mystic Springs to provide lots of space for a relatively small cost when compared to the alternative of purchasing two standard hotel rooms. The 2 bedrooms were large and clean and the two bathrooms made it easier for the 5 of us to manage. We used the kitchen and dining room table for breakfast each […] morning and found it to be well stocked with all the pots, pans, dishes, etc. we needed. Over the course of our 3 day stay we interacted with a number of front desk staff - extending our stay and asking various questions - and found every one of them to be very pleasant and positive. All our requests were met quickly and with a smile. The pool area was well maintained and clean and the area immediately surrounding the pool was nicely landscaped. Read moreGenuine Expedia guest review
This was a fantastic stay!! we stayed 2 nights and would definitely go again! We stayed in a chalet that was more like a house. upstairs had 2 bedrooms and 2 bathrooms 1 was an en suite. Full lounge area with kitchen diner with everything we needed. the pool was fabulous and warm and an excellent hot tub. I cannot say anything bad about this 'hotel' […] would highly reccommend it and would choose it over any other in the area. this is a family orientated hotel not far from the centre of Canmore if you need it. I had visitors over from the Uk and they were very impressed! Read moreGenuine Hotels.com guest review
Maid service to make up room would have nice.Genuine Hotels.com guest review
"Perfect for a large family getaway"
Very family friendly, the kids loved the pool. We loved the kitchen stocked with everything needed to eat and cook like at home. Rooms were large and clean with each a bathroom. Air conditioning worked well as did cable. There was a club house with boardgames and movies to borrow and a common area with a large flat screen and Xbox and ping-pong tab […] les. Read moreGenuine Expedia guest review
the only issue we had was that there were no curtains on the front or back windows. When I inquired they told me because of construction not being completed the rods had not been hung. They offered to move us to a new room if one was available and when they checked there weren't any. They did give us blankets to put up on the door and windows, not pretty […] but it did the job. Read moreGenuine Expedia guest review
Well a hot pool is a basic pool with warm water, the water was cold, hot tub broken. The name is deceiving there are no hot springs here. Great sized townhouse with 2bed 2 bath. Honestly for what we paid not worth it. Dissapointed.Genuine Hotels.com guest review
Overall it was nice, rooms and bathrooms were clean, the unit could use an update on a few things but overall it was an enjoyable stay.Genuine Hotels.com guest review
"a few issues"
The room was nice, but we got there, the internet did not work, the hot pool wasn't even warm, and in the morning, we ran out of hot water after 2 people showered.Genuine Hotels.com guest review
"Ladies w/e away"
We had picked the Mystic Springs Chalets and Hot Pools because of the hot pools. Unfortunately the pools were closed for furnace replacement, and they made no compensation or arrangements for us to use any other pools in the area, not even at their sister property!!! Rather disappointing! The units are all undergoing renovations so there were no curtains […] up on the lower level, though they did come and hang blankets at the window. The chalets were great for 4 or 5 ladies to a unit because of the bedding, 1 king, 2 doubles and a queen hide abed. Units would be no good for handicapped though as both bathrooms were upstairs. Full kitchen facilities. Quiet location. Beds were a little hard, Read moreGenuine Hotels.com guest review
"Quality of Service was AMAZING"
Great weekend, wonderful place to stay, our room was huge, felt like an apartment! So wonderful and relaxingGenuine Hotels.com guest review
"FABULOUS FUN WITH FRIENDS"
Went up to Canmore for the night to celebrate my 36th b-day with friends and couldn't have asked for a better place to stay. The patio doors opening up to the heated pool and hot tub definitely gave that relaxed vacation feel. The room was very nicely decorated and very clean. There were a couple of maintenance issues (holes in the klitchen ceiling […] where a light fixture had been moved and the heat register covers were bent and posed a bit of a hazard when walking in the bedrooms upstairs) but other than these few issues the place was perfect! The pool was warm and clean and the desk staff was very friendly and accomodating. I would definitely recommend this place! We are all planning to return with our kids this time so they can enjoy the pool too! Read moreGenuine Hotels.com guest review
"Nice condo great service."
The condos were pretty nice and the staff were amazing.Genuine Expedia guest review
the facilities were fabulous for anyone travelling with children. the gentleman at the checkin desk was so friendly and accommodating. invited the kids to stop by and take advantage of their games room, which has xbox kinect, flat screen tv, 2 pingpong tables, fuze ball table and a vareity of games. the pool is outside and heated and available year […] round. we will definitely be back. Read moreGenuine Hotels.com guest review
"Mystic River condo/hotel"
The hotel has a nice outdoor heated pool which we enjoyed. The kitchen was comfortable for the 5 of us.Genuine Expedia guest review
Loved it! :)Genuine Hotels.com guest review
"not well maintained"
This was a disappointing experience. The kitchen was not well equipped, and the unit was not clean, and it just felt generally unkept. I won't stay here again.Genuine Expedia guest review
The best part about Mystic Springs is the very friendly and happy staff. Unfortunately that is where the positive part of our review must end. When we arrived our room smelled like vomit and it was very run down. We asked if we could move to another room because of the smell were told no because the hotel was full. We didn't believe that the hotel fully […] booked because there was a sign at the front showing "vacancy" and next to no one walking around the hotel. However, the maintenance guy who came to put orange air freshener into the furnace to cover up the smell was friendly as was the guy who came and replaced the T.V. when it wouldn't work Overall we were disappointed that the rooms hadn't been better maintained and while we will stay in Canmore again, we won't be staying at the Mystic Springs. Read moreGenuine Expedia guest review
Good place for families, friendly with pets, due for some smaller repairs but clean and functional.Genuine Hotels.com guest review
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