"Ella nice but"
Parking terrible valet parking only at $25 extra per day. Unable to connect to wifi. Great ambiance and comfy room. Excellent porch.Genuine Hotels.com guest review
"Lovely period piece"
I enjoyed my stay. The old elegance of the hotel was a pleasant surprise. The building is a designated landmark. My room was lovely, well-appointed, and quiet. The service was excellent, and the location was perfect for a visit to the University of TexasGenuine Hotels.com guest review
"Oasis close to university"
A bit quiet on Sunday after thanksgiving but very nice hotel with excellent restaurant.Genuine Hotels.com guest review
"Amazing service - above and beyond freindly staff"
Every staff member goes above and beyond w service friendliness and accommodating us ! Room was impeccable and we wish there was one in every city we travel to ! We would always stay here !Genuine Hotels.com guest review
Hotel was very nice and the staff was friendly and helpful. Our only issue was noise. We had a first floor room and we could hear everything above us and beside us.Genuine Hotels.com guest review
I really enjoyed the hotel. There are great photographs and original art through out the hotel. They have a great bar with a mixologist and a happy hour that is hard to beat. The rooms are not large but very comfortable and attractive. A beautiful hotel!Genuine Hotels.com guest review
This hotel is a neat boutique find. It sits right across the road from University of TX. Hotel offers a free shuttle within a 3 mile radius that was extremely helpful!! Rooms were small but very comfortable. Staff was so helpful!!!Genuine Hotels.com guest review
Very disappointing for the price...Attempting elegance, but fails in the most basic convenience categories. The room does not even have a closet. Clothes must hang on a garment rack that is open to the room and just looks and feels very unkempt. No surface area to put anything, including makeup when trying to apply. No coffeemaker in the room. At $500+ […] per night, I would expect quite a bit more. Probably the most disappointing stay in the 8 years I've been coming to visit my UT college students in this wonderful city. Read moreGenuine Hotels.com guest review
"Not a good place if you are on business."
This was our first stay since the remodel and name change - the hotel was formerly the Mansion on Judge's Hill. For $259, our room was barely large enough to move around in. It was raining the entire time and there was no way to get from the room in the rear wing of the hotel to the registration desk and main lobby without getting wet. Internet wireless […] service ranged from poor to non-existent. We won't be staying here again, which is unfortunate, since it is in a convenient location. Read moreGenuine Hotels.com guest review
"Quaint yet sophisticated"
This hotel is charming but also fresh and modern. The staff was extremely helpful and friendly and they had a very convenient hotel car service for going short distances around town. I only wish I could have stayed longer. The ambience was very relaxing. I would stay here again.Genuine Hotels.com guest review
"Good location, not much else"
The good- centrally located by the campus, nice verandah area, cute pool. The bad- zero attention to detail, for ex they'd replenish the coffee only w/decaf, or forget the cream. You need a shower cap- none to be found. Some rooms face an expanse of white wall- you feel almost trapped in. The tiniest vanity area. Service is lacking; front desk met a […] few run of the mill inquiries (shuttle service info for ex) with slack jaw and a blank expression. Read moreGenuine Expedia guest review
"Great central location"
Nice hotel for next to UT campus, little pricey, but overall a pleasant experience.Genuine Expedia guest review
"Wait a bit"
Place is under renovation and so a little shabby and disorganized- but still plenty pricy for what you get.Genuine Expedia guest review
Very helpful staff, beautiful hotel next to the UT campus. Loved the cozy lofts in the mansion.Genuine Expedia guest review
Very nice hotel, feels mansion style living. Next time will stay in this hotel againGenuine Expedia guest review
"Hotel Beautiful, but Overall a Disappointing Stay"
12/21/14 howie603 Northumberland, UK
Please don't let this review put you off staying at Hotel Ella. The staff who deal with the cars and luggage were great, you only can do concierge parking here. We checked in at reception and were taken to our room which was very small, the sink was in the room as not enough room in the bathroom to put it, a free standing clothes rail to hang your clothes on. There was a stocked mini fridge but no coffee/tea facilities, there is a coffee station in the morning at the bottom of the stairs which was very nice. I had asked for a quite room, we got a room and the view was a wall and if you peered to the right you could see bins. The fittings could be a better quality, this also extends to the bedroom, the bed was small but linens and pillows were excellent quality. They need to do some work on the small but important details - there was plaster spot on the wall that must have covered a hole over the sink unit which they hadn't bothered painting, there was a plank of wood behind the bed which extended from behind the bedhead and was nailed into the wall, strange and very unattractive. Unfortunately the servicing of the room was a joke - the day after we arrived we left the room at 10am and put the very nice leather "Please Service My Room" on the door, we came back at 5pm (7 hours later) and the room had not been serviced, I went to reception and explained that the room hadn't been serviced asked for additional bath towels as we had to get ready for our supper reservations, they arrived 10 minutes later. When we were ready we rang reception to say we were going out and please could the room be done. When we got back they seem to think that only one person was staying in the room as they had only done the Turn Down Service for one (same as the night before but at least on the night before they had left 2 chocolates) one bottle of water and one chocolate, disappointing. We didn't get a paper in the morning, we were given no information on the pool or the coffee station. The building is beautiful, the products in the bathroom are lovely. At £150.00 a night, I, unfortunately, would not stay here again.
"Great location to stay for a UT game"
12/02/14 Greg K Arlington, Texas
Leave your car with the hotel. Walk to the game and come back and sit on the veranda and have a drink to celebrate your win. Great rooms, good food and great service makes this a special place. Had Thanksgiving dinner there and it was a nice set up for the holiday.
"You need to read this!!"
11/21/14 Paul D Georgetown, Texas
Awesome experience. Please read the whole review. We checked in to our cute room in the historical part of the hotel. Very pretty. Here is where it gets interesting. We had no cold water in the shower. Kinda need at least a little of that. We called the front desk and in about 2 minutes we had a maintenance guy and the hotel manager in our room. With in a few minutes, they decided to move us to another room so that we would not be inconvenienced. We were promptly moved. Champagne was delivered (free) to our new room. Things happen but I have never seen a response like we received from the Hotel Ella. On a scale of 1 - 10, we experienced a 12. Off the chart!. Bar...excellent. Rooms....perfect. Location...wonderful. Staff....THE BEST. Make sure you stay here.
"Like coming home"
11/20/14 Marie V Houston, Texas
Love this hotel, it's atmosphere and it's people! It's a beautiful pillared southern mansion with balconies made for sipping mint juleps! The valets meet you big smiles and a desire to help! They will drive you to dinner in the hotel car, no finding directions and parking, you get to relax and enjoy! They also remember your name! Inside it's the warmth you hope for! Sincere smiles again. Big comfy rooms. Great turn down service with fresh water in terrific glass reusable containers, keeping it green! You also get delicious artisan chocolates at night! So good I had to find them and buy some! In the morning Gabby at the front desk, who is lovely, asks about your sleep and your plans for the day to see if she can help. When you come home she remembers it all and asks how it all went! They all ask because they care! It's like coming home and being looked after by a loving family! It doesn't get any better than that!
11/18/14 Jeff M Wyoming
We had a great stay at Hotel Ella. From the start, the staff was wonderful and upgraded us to one of their suites before we even got there. The room was large and comfortable and the bed was great! The toilet was oddly placed, but that's about the only downside to the stay, but it was just weird, not detrimental to the stay. I'd recommend Hotel Ella if you're in the area!
"Beautiful elegant hotel"
11/17/14 Freya S Southampton, United Kingdom
My husband and I stayed at the Hotel Ella for three nights for our wedding anniversary. Ella is a beautiful, elegant hotel and everything I would expect from Small Leading Hotel. The staff are accommodating and friendly, the breakfast menu delicious, and the whole hotel spotlessly clean and tidy. I would love to give this a five star rating but there are three key reasons I haven't. Firstly, the location. While pleasantly out of central downtown (but still within walking distance) the hotel grounds are sandwiched between two taller buildings, one of which is currently a building site, just down the road from the likes of Dominos Pizza and taco joints. Not the most genteel of locations. Secondly, the size of our room. We had booked a junior suite for the best part of $400 a night (excl taxes) and it was small with an absolutely minuscule bathroom - just a small bath with shower over it, and toilet so cramped it was impossible not to bang your elbows on the toilet roll holder! The wash basin was outside of the bathroom in the bedroom area. Yes, it had a tiny little terrace overlooking the pool, but I did not feel that the room justified the title "junior suite". Finally, we had not been informed upon booking or arrival that we would be sharing the hotel with a wedding party for the weekend. While we sat in the small, peaceful bar enjoying a glass of wine on our first afternoon, the entire wedding party trooped into the bar and the bride and groom held court and gave a speech to their guests - with us sitting right in the middle. How embarrassing. We also had to complain to the hotel reception about the late noise on the night after the wedding. The hotel manager we spoke to did everything possible to put it right and we were grateful for that, but, as the hotel is small and boutique, potentially hotel management may wish to consider requiring wedding parties to exclusively book the hotel to avoid disruption to other guests in future - or at the very least to inform other guests with reservations in case they would prefer to reconsider their booking.
11/13/14 Andy B
Excellent place to stay in Austin. Highly recommended. Very friendly, welcoming and conveniently located from the airport and downtown. The building and rooms have character and the food and drink is also very good.
"Great West campus location"
11/11/14 hopeful-ga-traveler Atlanta, Georgia
We had a lovely weekend at Hotel Ella. The staff is very friendly and helpful, and the location is great if you are attending a UT function or want to be around campus. The atmosphere is so nice, historic and a little grand. Happy hour is great - half off drinks from 4-7 every day (excluding bottles of wine, and that's important to note). But - it certainly is no value. The room we had was small, no closet, and a view of the white wall of the building 10 feet away. It was a football weekend in Austin, so we paid premium dollar to stay there. Overall it's a nice place to stay but we feel like we overpaid for what we got.
11/10/14 cesi100 Houston, Texas
We had to stay In Austin overnight due to unforeseen circumstances. The staff was nice, helpful and the rooms had excellent beds. Love the complimentary car ride within 3 miles. The restaurant seem to have a great menu but we chose to go and eat out.
"Nice place Nice staff. Good location, expensive and had a noise problem"
11/05/14 Jonathan278 Los Angeles, California
My title says all. Seems very expensive for a room without breakfast, parking, etc. The staff, however, are really nice. The beds are awesome. The place is quite beautiful. For a small hotel its quite nice. Had a bad noise problem, but this isn't the fault of the hotel. They were apologetic and comped breakfast for us which was nice.
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