"Quiet hotel near highways & airport"
07/30/14 Mrs K Hampton
Chose this location based on Trip Advisor reviews and proximity to DFW airport. The rooms are nicely appointed, hotel staff was friendly and knowledgeable. Breakfast was better on the weekend than Monday -- the Sat/Sun host made much better coffee. My family traveled to Dallas, Plano and did lots of shopping in Irving during our three day stay. The biggest plus was the rooms were very quiet even though the hotel is so close to state highways, a turnpike and the airport. Biggest minus is the parking lot. it is shared with another hotel and staff members park (saw it with my own eyes) in the 10-minute check in only spots for hours. This makes check in difficult especially if you have luggage.
"Great hotel with superior service"
07/28/14 lesliz64 arkansas
Stayed at this hotel while visiting both Dallas and Fort Worth. Since we were visiting colleges that were in both cities, I wanted to find a hotel that would be accessible to all the metroplex had to offer and I stumbled upon this gem. I had some Marriott reward points so I initially was looking for a Marriott but I was also willing to pay for my stay. However, this hotel got such good reviews on TA, I decided to give it a try. My husband, 16 year old daughter and her friend were also on the trip and the room we stayed in was a suite that had a king in the bedroom and a queen sofa bed. The room arrangement gave everyone more privacy than if we had just opted for a conventional hotel room arrangement. Both the sofabed and the king bed were very comfortable, towels were good and water pressure in the shower was excellent (something my husband judges hotels by). The first night we got ready to go to bed and we came up short a few pillows. After a quick phone call, the pillows were delivered within 3 minutes. The breakfast buffet both mornings was outstanding. Eggs, toast, bagels, sausage, potatoes, cereal, yogurt, fruit were all very tasty as were the texas shaped make-it-yourself belgian waffles. The hotel looked new or like it had just been remodeled. Everything was fresh and very modern. I could certainly see staying at this hotel for business for a week at a time. It was a very comfortable place and I highly recommend it.
"Beautiful Hotel, Beautiful Suite, Would Have Been an Excellent Overall Stay But For the Urine Stained Mattress"
07/24/14 kennyonline Portales, New Mexico
I chose this hotel after reading several reviews right here on tripadvisor, and being a Marriott member and planning to stay on points this looked to be the perfect hotel for me. The hotel was beautiful, and by Residence Inn standards, this one was near the top. The suite (#406) was just as nicely decorated as the hotel, it was perfectly clean and all appliances and furniture were in relatively new, excellent condition. I was completely satisfied with my suite, the hotel and my stay, and was planning to give this property raving reviews, until just prior to checkout I pulled the bed linen off and discovered a large 3ft x 2ft urine stain on the mattress, plus a smaller one probably 8 inches in diameter. I took photos and showed the on duty manager, who was thoroughly embarrassed and apologetic. Additionally, she returned all of the points I used for my stay. Although the urine stained mattress was completely disgusting, when looking at this property as a whole, and how satisfied I was with it prior to discovering the stain, I must give this hotel a "very good" rating, as it is quite beautiful, and I would stay there again (although I'd check my mattress prior to settling in next time). With keen attention to detail by the housekeeping staff (i.e., when changing sheets make sure you look at the actual mattress you're putting clean sheets on to determine if it's suitable for a guest), this hotel will be excellent. I definitely recommend this property for Irving/DFW Airport travelers.
"Love this place"
07/21/14 Brandi C De Queen, Arkansas
Our baseball team stayed 5 days here. We loved it!! Rooms have plenty of space along with a kitchen. I do wish that they had rooms with 2 double beds in them (sofa bed is not comfortable). The hotel provided an awesome breakfast every morning along with a great dinner Monday thru Thursday. Super friendly staff from the lobby all the way to maintenance. They all made us feel welcomed. Our boys loved the basketball court!! Excellent addition to hotel!!
07/17/14 balboa74 Naples, Florida
My family and I travel often and I personally have 15+ years in the hospitality industry. I must say that the service I received at this hotel from the time we walked in was nothing less than outstanding. Malene and Ivan are hands down this hotels finest workers! These two employees exemplify what Marriott travelers look forward to; attention to detail. This stay truly felt like home away from home. Thanks to the entire staff and keep up the good work. We will be back!
07/14/14 andyandsally Fredericksburg, Virginia
A good representation of Residence Inns. Breakfast and happy hours are good. Lobby comfortable, rooms very nice. No complaints, only compliments. If you need to be near DFW south exit this is not a bad choice. Did have a colleague stay at Embassy Suites across the way, he said it was horrible. Next time he will make his reservations sooner, before the place sells out. This is also a courtyard on the same property as the residence. There is a mall close by and there are plenty of restaurants. We did not utilize the hotel shuttle so I cannot comment on what services they provide.
"Fantastic for families!"
07/12/14 Aprime2001 Rockwall
This place is great! Great floor plan, clean and well designed. Felt like an upscale experience! Kids loved the suite. Kitchen was very clean, well equipped and nicely designed. We'll definitely be back!
"Fantastic hotel and Staff"
06/28/14 NikkiHP Pittsburgh, Pennsylvania, United States
The 3 weeks I spent here were amazing!!! Beautiful rooms very clean. Quiet atmosphere. Charles and other shuttle drivers were super cool and informative. FREE breakfast and happy hour food and drinks Drinks were awesome. But Employee , Maylene was fabulous!!!!!!!!! Very accompanying! I will highly recommend this hotel!
"Excellent with a Caveat"
06/26/14 MiamiMark5 Miami, Florida
This is a really nice Residence Inn. The staff was terrific, extremely helpful and friendly after a diverted flight and unexpected overnight in Dallas. Rooms are updated, standard Residence Inn fare, just newer than most. My only hesitation is for those who go to sleep early or wake up late and are sensitive to noise: at least on the night I stayed, there was substantial aircraft noise as planes were taking off (or landing?). Unless I was there on an atypical flight track day, you WILL hear plane noise. I stopped noticing it as much after 10 or so, but it picked up again promptly at 6 a.m. Otherwise, great stay.
06/04/14 63TimeTraveler Monroe, Louisiana
Excellent service. Knowledgeable staff. Spotless room and accommodations. Super convenient to the airport, nearby restaurants and shopping. Will stay hear again when in need of overnight accommodations close to the airport.
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