All hotels in Puerto Plata, Dominican Republic
1 room, 2 adults
You can collect Hotels.com® Rewards nights herePlaya Dorado, P.O. Box 22, Puerto Plata, Puerto Plata, Dominican Republic, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 219 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    4.2
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3.0 / 5Good
"cool for couples"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was traveling alone and wanted a comfortable place to sleep for a couple of nights. I met some nice people, but I was the 3RD wheel everywhere I went. This place is all couples and families. A ton of booze and the bartenders were nice. The food was not very good, as is the case with most All-Inclusives. The room was clean, comfortable enough, but dated with plumbing issues in my room (slow drain sink low pressure shower). This place was affordable to warrant a return as a couple, but if you're looking for luxury, I'd keep looking.
Genuine Hotels.com guest review
2 night trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"Business turned to pleasure"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
business trip turned out a little more relaxing than normal. VH Gran Ventana is a really nice facility. Service was very good.
Genuine Hotels.com guest review
4 night business trip Apr 13, 2015
A Traveler
US
4.0 / 5Excellent
"Sisters Relaxation weekend"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Sister & I stayed for 3 days following a medical mission to Rio Limpio. We enjoyed the beach, sun & relaxation. Our room was very comfortable & the food & drinks, fantastic! I would love to come back again!
Genuine Hotels.com guest review
3 night trip with friends Mar 28, 2015
Deborah
US
5.0 / 5Outstanding
"A+++++++"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
All good nice and quiet, great food and services
Genuine Hotels.com guest review
2 night family trip Mar 24, 2015
A Traveler
US
3.0 / 5Good
"Nice All inclusive"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was nice and clean. The staff was very courteous and the food variety and quality was pretty good. The first room we got had a little moldy odor so we requested to be moved. The new room had a very firm mattress so we requested it to be changed and they did it pretty quickly. I think it was a good value for the price paid. We spent most of the time out of the hotel so don't have much feedback on other services or activities.
Genuine Hotels.com guest review
3 night romance trip Feb 25, 2015
Jose
US
4.0 / 5Excellent
"Great location on beach!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff very welcoming!! A big complex with lots to do! Comfortable room..big king bed! All inclusive!!!! Excellent specialty restaurants...3 total....great bartenders! Great hostesses and wait staff!!! You ask and you shall receive!! I would travel again!!! Weather back home not good, folks couldn't leave and hotel made accommodations for them.. I thought that was absolutely wonderful!!! We had a chance to check out a higher rated all inclusive on our last night but since friends were here and dinner reservations with them (and last night) we decided to stay at Grand Ventana!
Genuine Expedia guest review
Other trip Feb 2, 2015
Brenda
US
4.0 / 5Excellent
"nice hotel but..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
hotel was great! Until our flight got delayed (due to Snow storm in the Northeast USA) we had to stay two additional days longer than our intended 7 day stay we paid for. jan20-jan27. We paid MORE for 2 days than the whole 7 day stay. When I asked if I could receive a discounted rate since I stayed for 7 days already, I was told NO!! I had to take that rate since I was stuck on the island until flights resumed back to northeastern US.
Genuine Expedia guest review
Other trip Feb 2, 2015
Dee
US
4.0 / 5Excellent
"Gran Ventana week vacation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice budget friendly all inclusive hotel, big room with balcony,food is ok,some things are better than others. The rum and beer are good the wine is not..Pools are nice beach is good,but be prepared for vendors. The staff was friendly but slow sometimes.
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
1.0 / 5Poor
"Did not meet our expectations"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The property does not offer iron/board.... Limited wi/fi.... You have to walk to all the way to the front desk to request a wi/fi code or safety deposit box... Most of the staff were not welcoming!! Very awkward!!! It visiblily looks nicer than it actually is in person... Will not return....
Genuine Expedia guest review
Other trip Jan 31, 2015
Love to travel
US
5.0 / 5Outstanding
"Best resort hands down!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This resort is amazing and I would recommend it to anyone!
Genuine Hotels.com guest review
4 night romance trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Fantastic trip, relaxing Time"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We overall enjoyed our stay at the resort. The staff was very welcoming right from the beginning, the room and grounds were clean. The food was good (normal buffett quality) However the resturants that you can book for other dinners, the italian was average, the cariabbean one was ok..but the staff was not good there at all. The resturant that had the seafood was excellent, staff there was amazing, the food was great, and the Irish Coffee was AMAZING! This was a very relaxing resort, even with all the kids around they were all kept entertained and under control. The shows in the evening were korny but funny at the same time. The only thing that I thought could of been better were the drink stations through out the resort seemed open to the elements and often bugs, bees and birds were around them. The snack station was also not the best, the food was normally cold and not well stocked. Other than that for the price you can not beat it. We also booked an excursion through a Ramon on the beach, the price was far less than booking through the resort and we would highly recommend doing this excursion weather you book on the beach or at the resort. takes you through the villages and to the waterfalls which are amazing, be prepared to walk, through some water also, and to climp up ladders and jump and slide down the falls. Totally worth every penny.
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Totaly loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We are young married couple from New Jersey. My husband prefers quite and peaceful time off while I enjoy different outdoor activities. We both got what we wanted in VH Gran Ventana. The team of enterntainers was amazing! They would involve guests into a variety of activities like: karaoke (funny:), dancing national dances, water aerobics, joga etc. For those who prefer not to be involved, open bar and unlimited variety of foods, nice beach, warm ocean and sunny sunny weather. I'm def going to recommend it to my whole family and come back with them next time! Thank you all staff members for making out trip awesome!:)
Genuine Expedia guest review
Other trip Jan 24, 2015
Tatyana
US
3.0 / 5Good
"Don't go here if you are looking to be impressed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
They make no effort to provide an impressive experience. There's not even an ironing board in the room, and they will not give you one if you need it. I got hung up on when I asked how to I get the wrinkles out of my clothes. Every single time you want something, it will cost extra. I.e- the a la carte restaurants will charge you if you want a good dinner (lobster costs an additional $30.00). Want liquor that's not cheap and nasty? Pay and extra $7.00 for a Smirnoff shooter! Want to go to the night club? You have to pay for a "VIP"membership. All in all... The place was clean, and the beach beautiful. However, I'm looking for better service and also more inclusions when I go to resorts like this. You might like the resort better if you have small children. Babies and small children can run free and have fun, and you would not have to worry about then breaking anything or ruining somebody else's experience.
Genuine Expedia guest review
Other trip Jan 20, 2015
Pete
US
4.0 / 5Excellent
"Nice hotel very close to the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I'll recomend this hotel because my stay there was soooooooo nice. Nice staff, clean facilities and very nice pools. Most of the people very pleasant every time, the night show was great and fully equiped bathroom.
Genuine Expedia guest review
Other trip Jan 14, 2015
Fernando
US
5.0 / 5Outstanding
"Nice hotel in the beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Food was amazing. I wish they have a better system to do the dishes. Sometimes you see them dirty when you were supposed to pick it clean to start your buffet. This is the only issue i saw
Genuine Expedia guest review
Other trip Jan 13, 2015
ana
US
4.0 / 5Excellent
"Nice hotel, very clean and good staff."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I have been to DR many times. This hotel was a very nice experience. Negatives were no casino, no dance club and the evening entertainment was average not a WOW. Vintage club best kept secret. We received no information at check in. We didn't find out the particulars until our last night. Fee for safe, fee for wifi. Limited premium alcohol at a fee of course. No Jack Daniels or tequila anywhere.
Genuine Expedia guest review
Other trip Jan 12, 2015
Jerry
US
2.0 / 5Fair
"Not a great place for singles"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
There is probably some advantage to an all inclusive resort, but not seeing it here. Difficult to get into the 3 restaurants on site, and buffet not always open. No room service. No nightclub. Have to really get off the property and taxi into town for any fun after sundown. Lots of little kids running around, so maybe families like this kind of place better. Also, be prepared to ask for something at least 3 times.
Genuine Expedia guest review
Other trip Jan 6, 2015
Mike
US
3.0 / 5Good
"Food and towels"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There were never enough beach, pool, or bath towels for the guests. The food was sub par.
Genuine Expedia guest review
Other trip Jan 4, 2015
xxx
US
4.0 / 5Excellent
"Beautiful beach and pool"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
For the most part the hotel was good. Bathroom in room was old and had mildew around tub. No hot water in one of our rooms. Beds are extremely hard. When asked for things to be fixed the staff did come and try to fix any problems. Staff was very friendly. Pool and grounds were clean and nice. The food was good. Reservations are required for the 3 restaurants but can be difficult to get because they are small and you stand in line with only one person taking reservations. Guests need to be told that long pants are required for attending the restaurants. Beach was great-you can snorkel right off the beach! Recommend the waterfall excursion. It was wonderful!
Genuine Expedia guest review
Other trip Dec 29, 2014
Peggy
US
3.0 / 5Good
"A place to Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Service was good.Food was tasteful. Place and activities was OLD. No elevator. Extra cost for wi-fi and bathrobe and a green towel, 30.00 a day. Ocean view room was a joke. Not much to do close hotel
Genuine Expedia guest review
Other trip Dec 28, 2014
Tito
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Super good! I would recommend this resort to everyone.
Genuine Expedia guest review
Other trip Dec 25, 2014
Ksenia
US
4.0 / 5Excellent
"nice relaxing Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed at the Gran Ventana Resort from December 10th to the 13th, The resort was very relaxing, the food was good. The staff was great. The room was very clean. I would return to this resort in the future. This is not a big party resort, It feels more like a couples resort where you can relax and not be bothered by intoxicated 20 somethings yelling and screaming. Nice beach
Genuine Expedia guest review
Other trip Dec 23, 2014
Jim
US
4.0 / 5Excellent
"Nice stay. Best part was the evening shows..daily."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
All was ok..and pleasant. But what became annoying was all the beach sellers..very persistent..and.wouldnt let us relax in the beach.
Genuine Expedia guest review
Other trip Dec 22, 2014
ingrid and alex
US
3.0 / 5Good
"Hardest beds ever!!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hardest beds ever! Same old food as before, boring buffet!!! Little worm like bugs in our room.
Genuine Expedia guest review
Other trip Dec 22, 2014
Over it!
US
4.0 / 5Excellent
"Excellent"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved it.. Third time here and although there is nothing luxurious about it the staff and service is EXCELENTE!!
Genuine Hotels.com guest review
2 night romance trip Dec 16, 2014
Irene
US
5.0 / 5Outstanding
"Brothers on vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First I would like to thank all of the reviewers which lead me to this hotel for without your input this vacation experince could have turned out quite differently. My brother and I took Jet Blue from JFK to POP for a guys 6 day getaway which we sometimes do stateside but this was our first by ourselves out of the country. Starting form the moment we landed we were greeted with smiles, eveyone was so kind and helpful. We hired a taxi so that we could register before the travelers taking bus transportation to the hotel (which was very affordable & difficult to pass on) which paid off because there wasn't any line at check-in. The bellman carried the luggage to the second floor (there aren't any elevators at these 3 story buildings) where we entered our spacious newly renovated mini suite. The room was very clean with a direct view of the tennis court and partial view of the main dinning room & the beach. Room 1209 is not next to another stateroom and is recessed from foot traffic so noise is not a factor, my brother is a loud extrovert so I'm thinking of others as well as myself when he was out doing his thing and I was left to my solitude. We hired a taxi and english speaking guide for tours and shopping, We could have done much better on the price (everything is negotionable) but money wasn't a concern so we just went with it. The vendors on the beach can persistant but a firm no thankyou with no other eye contact aterwards sends them along their way, I like the interaction.
Genuine Expedia guest review
Other trip Dec 17, 2014
aaronsilk
US
3.0 / 5Good
"Just a pilots opinion"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The food was not very good and the selection was poor compared to other resorts down in the islands. The grounds were nice and the staff was very nice. If you are looking for the extra things to do ie. the sailing and snorkeling I never found any of these items. So all things considered its ok for the price but if you have other options they would be worth consideration. By the way the free internet isn't free and very slow.
Genuine Hotels.com guest review
3 night business trip Dec 8, 2014
William
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was amazing very friendly and everything we asked we got. We checked in late and the property manager took the liberty of reserving a dinner for us.
Genuine Expedia guest review
Other trip Dec 7, 2014
d.n
US
2.0 / 5Fair
"Mediocre at best"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The beach was great, and the room was clean. That's the best I can say. What brought the score down for me was a number of factors. The food was terrible, even by all inclusive standards. Our shower lacked hot water on multiple days. The service was lacking as well. Whenever we wanted to do something, the front desk told us to come back later at some specific, restricted time at which it could be done (make dinner reservations, exchange towels, arrange for a taxi). Most importantly, the staff was completely unhelpful and unsympathetic when my sandals were stolen. I had left my (fairly expensive) sandals near the pool for about an hour while swimming and when I returned they were gone. Housekeeping had clearly come by and cleaned the whole area and had removed my sandals, so I went to the front desk. They told me it was impossible that a staff member took them and that another guest must have. Sure, that's possible I suppose but highly unlikely another guest wanted my used sandals. In any case they refused to do anything about it. Finally, even though the hotel was clearly well below capacity we were told that the sit down restaurants were booked. When we came by to look they were typically half full. In the end though it was irrelevant because the food in there was basically the same stuff served at the buffet with slightly better plate presentation. To summarize, don't bother with this place.. next time we'll go to Punta Cana
Genuine Hotels.com guest review
4 night romance trip Nov 28, 2014
Christopher
US
3.0 / 5Good
"Gran Ventana- Puerto plata hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We recently visited Gran Ventana from Sat-Monday. Gran Ventana is a nice facility near the beach. Rooms are upgraded but need more comfortable beds. Also, Needs better service, not enough people working there. Staff seems the same day-night. Can only pinpoint one very attentive and friendly bartender-David at the pool/lobby bar. Very limited bar selection available past 11:30pm. Food is bad, get used to buffet because it only had one ala carte restaurant, so good luck eating there! No water activities on Sundays. Hotels in area need to collaborate with city officials to improve security in Puerto Plata. Been to other hotels in area and country and would not recommend it. Better luck next time!
Genuine Expedia guest review
Other trip Dec 3, 2014
VD
US
4.0 / 5Excellent
"Two days relaxing"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Only two days to relax in this resort with my girlfriend enjoy it food was excellent and pool very nice the ocean was more wavy but overall I will recommend this hotel it is a good deal for the price
Genuine Hotels.com guest review
2 night romance trip Nov 18, 2014
Michel
US
3.0 / 5Good
"Nice hotel for the price excelente."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was nice quiet hotel. Food is ok staff friendly.
Genuine Expedia guest review
Other trip Nov 25, 2014
Retire
US
4.0 / 5Excellent
"Nice All Inclusive resort in Puerta Plata,DR"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great vacation at this resort. Greeted with a cold wash cloth and refreshing drink on arrival at the resort and told to sit down and relax. Did not have to stand in line to check in. Room was nice - king size bed, small desk & chair, flat screen tv. Only downfall no drawers to put clothes in, had closet and hangers. Mini fridge was stocked with water beer & soda very cold. Air conditioner worked great. Full tub/shower and hair dryer. Always hot water. Wi-fi was free around the pool and worked in the room too. Had to pay for safe rental in the room but only $16 for a week. Grounds and rooms kept clean. Buffets were good with plenty of food. Tableclothesband cloth napkins all the time. Specialty restaurants were very good. Always able to find something we liked. Weekend was very busy with guests and things were empty, but did get refilled. Entertainment group kept the day and evening activities fun. Very hardworking group along with all the other staff. Bartenders and drinks very good. Pools very nice. Beautiful mountains, lush vegetation, spectacular views up in the mountains. White sand and blue water. On the beach you are bothered by the panhandlers selling just about everything. Usually a no thank you will keep them moving. If you chat the are going to show you their stuff and press you to buy. They all seem to flock to those willing to talk. Loved it!
Genuine Expedia guest review
Other trip Nov 23, 2014
Teri
US
4.0 / 5Excellent
"Very nice hotel for the price."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed two nights and was pleasantly surprised with this all inclusive. The rooms are nice and clean with good hot water, towels, nice beds, flat screen TV and air conditioning. Although the resorts on the North coast are older, the overall the facility was clean and well maintained. I had heard that the food in the Playa Dorada resorts was not very good and picked this resort based in previous reviews of the rooms and food. Having stayed in other locations in the DR I would have to say the food served at this particular resort was as good or better than resorts that cost twice as much. I only at at the buffet and can not speak to the restaurants. Big plus over other all inclusive resorts is the the WiFi was free. You had to sign in each day with a new user name and password but the signal was strong and very usable. The can not be said for other resorts I have stayed in where there is a daily charge and you can only use one device on the WiFi. The beach is a typical North coast beach but the resort can not do anything about where it is located. The only real complaint I would have is that there is not disco or casino that is part of the property and the casino is located further than I would like to walk at night. Although I am in my late fifties, I would not recommend this resort for the younger crowd or those that want to have late nights filled with activities. If you want to relax in the sun, eat, drink and go to bed by midnight this is the place for you.
Genuine Expedia guest review
Other trip Nov 23, 2014
Geraldo
US
3.0 / 5Good
"Okay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was not that great. I've experienced much better. The food is not that great. Not much of a variety. the beach is a far walk from the hotel itself. The vendors on the beach attack you as soon as you step foot on the sand. You can't relax for a minute without someone coming over to sell you things. the staff is ok. I went for a massage at the spa, my 3 year old niece can massage better, don't waste your time. The spa is located at a sister hotel which they shuttle you over to. Overall not a great experience
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Pleasant"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was wonderful. The only problem I had was that when I arrived the pool towels were not in the bedroow, and the next day when they changed the bath towels it took them 8 hours to put them back. Aside from that, everything was perfect.
Genuine Hotels.com guest review
2 night family trip Nov 8, 2014
Jefferson
US
4.0 / 5Excellent
"Great hotel for a good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I stayed a couple of nights and it was great. The hotel was not very crowded, which made it even better.
Genuine Expedia guest review
Other trip Oct 28, 2014
Ralph
US
3.0 / 5Good
"Average hotel with cordial staff"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I have traveled to the Dominican Republic many times and am never disappointed. My stay at the VH Gran Ventana helped maintain the track record. It is a clean resort with a nice pool and pleasant staff. A few differences to note- staff was pleasant and professional but I missed the warm social disposition I've experienced at other resorts. They are clearly advised to work first and maintain a high level of decorum, which is appreciated but seemed a little Stepford Wives-ish. Example- no matter who you asked or when the response to ¿Como Estás? Was ALWAYS 'excellente!' The beach was beautiful, you should be warned that you will be solicited by vendors almost constantly from the moment you step onto the beach. If you don't remember to think about the bigger picture the non-stop parade of vendors can be frustrating but a polite and firm 'no gracias' will get the message across. This resort appeared to be the go to spot for couples and families, many from Europe. It was not a place for singles to mingle but was a nice low key place to rejuvenate the mind, body, and soul.
Genuine Expedia guest review
Other trip Oct 17, 2014
Monika
US
4.0 / 5Excellent
"Great vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything went great! We were greeted with a cold towel & refreshing beverage when we checked in. Hotel staff VERY attentive. Many of the staff that first greeted us, asked if it was our first time to the Gran Ventana, when we said No, they all responded with "Welcome Home". The buffet is available for breakfast lunch & dinner, 7 days a week. If you want an ala carte' restaurant, you MUST book ahead ( the first day you get there!) They arent open every day and fill up fast. GUYS - BRING LONG PANTS if you want to eat at the ala carte restaurants... Yes, I know it is the middle of the Carribbean, but they are strict on this and wont let you eat there unless you have on long pants. The people selling stuff on the beach are friendly & not to pushy. EXCURSIONS - your first day there, book all of the excursions you want. The more you book at the same time, the better deal you get. If you only book ONE excursion, do the one with the 27 waterfalls. It is AMAZING. Ask for Daniel, on the beach, he is great to deal with and to buy your excursions from. He seemed to really care that we had a great time.
Genuine Expedia guest review
Other trip Oct 16, 2014
Forrest
US
5.0 / 5Outstanding
"This is paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The beach is incredible, the staff super and the food wonderful. I just can't wait to go back
Genuine Expedia guest review
Other trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect vacation. Nothing bad to say about this place!
Genuine Expedia guest review
Other trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Read this"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Service is great. A real good mix of vacationers. The food in my mind was great. I really dont understand the overall reviews about the food. My wife and i had a great time. This was my second time there in the past three months.
Genuine Expedia guest review
Other trip Oct 5, 2014
Troy
US
5.0 / 5Outstanding
"beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
not only great food, and excellent customer service. I forgot my purse and it was found soon with everything on it. Very safe and secure destination
Genuine Expedia guest review
Other trip Sep 8, 2014
diana
US
5.0 / 5Outstanding
"Great vacation!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful, peaceful resort, friendly staff, delicious food & drinks. Great magic show. A short walk down the street to a dance club. We snorkeled, rode bikes & I used the gym a few times. I recommend the waterfall excursion.
Genuine Expedia guest review
Other trip Sep 5, 2014
Lisa
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The staff here was wonderful and everyone does an amazing job of making you feel comfortable and at home. Entertainment crew did a great job of involving guests in games and events, bartenders remembered your go to drink, front desk staff was super helpful, even the housekeeping staff was friendly. The awesome staff is definitely one of the highlights of the hotel. The buffet meals were alright, not crazy about that aspect of my stay. I was also a little surprised to find that, while they have meals included from the buffet and several restaurants available with a la carte options, they don't offer a room service menu, even for an additional charge. The room was comfortable enough and clean. Don't expect to be too impressed with the included minibar, its a gallon of water, two sodas and two beers. Having a coffee maker in your room requires an upgrade to the junior suite option.
Genuine Hotels.com guest review
6 night trip Aug 24, 2014
Taylor
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Loved it!
Genuine Hotels.com guest review
1 night romance trip Aug 20, 2014
Maria Martinez
US
4.0 / 5Excellent
"Jackie special!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Jackie special drink, it's the signature drink of this resort, ask for this lady in your stay and enjoy the best drink ever! Not only is the drink the best one but also the maker herself is the Sweetest staff member we met, helped me work on my Spanish and always went above and beyond her responsibility to make me feel at home along with everyone else at the hotel !
Genuine Expedia guest review
Other trip Aug 23, 2014
jackie special
US
4.0 / 5Excellent
"VH Gran Ventana"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
One of the nicest resorts for the price in the Costa Dorada resort complex. When I saw some of the other nearby hotels, I was VERY happy with my decision to stay at this one. The food really was delicious for an all inclusive. I looked forward to every meal. We went to Punta Cana towards the end of our trip and stayed at another all-inclusive (that was twice the price of this one) and it made us appreciate our experience at the VH Gran Ventana in Puerto Plata even more! The beach was not as crowded as it was in Punta Cana, the prices of nearby restaurants much more affordable, and the food much much better here. If you are going to be in the Puerto Plata area, this is the place to stay. Also check out the 27 charcos. AMAZING! Just don't pay for the excursion through the hotels. We drove there with our rental car and paid only 16 dollars entrance for 2. Side note: if you are considering the Barcelo Puerto Plata... do not stay there! We booked that resort and changed our mind last minute. We walked into the resort when we got there just to take a look and it did not measure up in the slightest to this one.
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel to relax"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great hotel & location to relax, have some drinks and sunbathe. It was my first all inclusive & was great! Below are some quick notes, broken down: Staff/hospitality= Everyone was extremely nice & always willing to help! The first night they held a "welcome" in the pool area. It was great, they introduced all managers & then brought out all staff- maids, hostesses, bus boy, etc. I've never seen anything like it & thought it was really great to see the staff! It also showed how much they all enjoyed working there & how the managers appreciated them. Food= I know everyone has different opinions but I thought the food was good and was actually better than expected! A good mix of foods for everyone. If you want to eat at their restaurants (aside from the buffet) you should talk to the hotel reception as soon as you check in b/c they fill up quickly and certain restaurants are open on certain days. It's ok though b/c you can book dinner reservations in advance, if you go on day excursions you need to make sure you have enough time to get back. Nightlife= There isn't much to do at night. They hold evening shows which were nice though they end by 11-11:30pm and the hotel bars close shortly after that point. You can get drinks at the buffet area thou it's So if nightlife past midnight is really important to you, you may want look into clubs/bars nearby the hotel or stay somewhere else. Internet=Good/bad depends. Wifi is very hard to get even if you pay
Genuine Expedia guest review
Other trip Aug 5, 2014
Kitty
US
5.0 / 5Outstanding
"Great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great for the families... everything close.. Offers a lot of additional activities.
Genuine Expedia guest review
Other trip Aug 3, 2014
D'Istria
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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