Loved it.. Third time here and although there is nothing luxurious about it the staff and service is EXCELENTE!!Genuine Hotels.com guest review
"Just a pilots opinion"
The food was not very good and the selection was poor compared to other resorts down in the islands. The grounds were nice and the staff was very nice. If you are looking for the extra things to do ie. the sailing and snorkeling I never found any of these items. So all things considered its ok for the price but if you have other options they would be […] worth consideration. By the way the free internet isn't free and very slow. Read moreGenuine Hotels.com guest review
"Mediocre at best"
The beach was great, and the room was clean. That's the best I can say. What brought the score down for me was a number of factors. The food was terrible, even by all inclusive standards. Our shower lacked hot water on multiple days. The service was lacking as well. Whenever we wanted to do something, the front desk told us to come back later at some […] specific, restricted time at which it could be done (make dinner reservations, exchange towels, arrange for a taxi). Most importantly, the staff was completely unhelpful and unsympathetic when my sandals were stolen. I had left my (fairly expensive) sandals near the pool for about an hour while swimming and when I returned they were gone. Housekeeping had clearly come by and cleaned the whole area and had removed my sandals, so I went to the front desk. They told me it was impossible that a staff member took them and that another guest must have. Sure, that's possible I suppose but highly unlikely another guest wanted my used sandals. In any case they refused to do anything about it. Finally, even though the hotel was clearly well below capacity we were told that the sit down restaurants were booked. When we came by to look they were typically half full. In the end though it was irrelevant because the food in there was basically the same stuff served at the buffet with slightly better plate presentation. To summarize, don't bother with this place.. next time we'll go to Punta Cana Read moreGenuine Hotels.com guest review
"Two days relaxing"
Only two days to relax in this resort with my girlfriend enjoy it food was excellent and pool very nice the ocean was more wavy but overall I will recommend this hotel it is a good deal for the priceGenuine Hotels.com guest review
It was wonderful. The only problem I had was that when I arrived the pool towels were not in the bedroow, and the next day when they changed the bath towels it took them 8 hours to put them back. Aside from that, everything was perfect.Genuine Hotels.com guest review
"Average hotel with cordial staff"
I have traveled to the Dominican Republic many times and am never disappointed. My stay at the VH Gran Ventana helped maintain the track record. It is a clean resort with a nice pool and pleasant staff. A few differences to note- staff was pleasant and professional but I missed the warm social disposition I've experienced at other resorts. They are […] clearly advised to work first and maintain a high level of decorum, which is appreciated but seemed a little Stepford Wives-ish. Example- no matter who you asked or when the response to ¿Como Estás? Was ALWAYS 'excellente!' The beach was beautiful, you should be warned that you will be solicited by vendors almost constantly from the moment you step onto the beach. If you don't remember to think about the bigger picture the non-stop parade of vendors can be frustrating but a polite and firm 'no gracias' will get the message across. This resort appeared to be the go to spot for couples and families, many from Europe. It was not a place for singles to mingle but was a nice low key place to rejuvenate the mind, body, and soul. Read moreGenuine Expedia guest review
Everything went great! We were greeted with a cold towel & refreshing beverage when we checked in. Hotel staff VERY attentive. Many of the staff that first greeted us, asked if it was our first time to the Gran Ventana, when we said No, they all responded with "Welcome Home". The buffet is available for breakfast lunch & dinner, 7 days a week. If you […] want an ala carte' restaurant, you MUST book ahead ( the first day you get there!) They arent open every day and fill up fast. GUYS - BRING LONG PANTS if you want to eat at the ala carte restaurants... Yes, I know it is the middle of the Carribbean, but they are strict on this and wont let you eat there unless you have on long pants. The people selling stuff on the beach are friendly & not to pushy. EXCURSIONS - your first day there, book all of the excursions you want. The more you book at the same time, the better deal you get. If you only book ONE excursion, do the one with the 27 waterfalls. It is AMAZING. Ask for Daniel, on the beach, he is great to deal with and to buy your excursions from. He seemed to really care that we had a great time. Read moreGenuine Expedia guest review
"This is paradise"
The beach is incredible, the staff super and the food wonderful. I just can't wait to go backGenuine Expedia guest review
Perfect vacation. Nothing bad to say about this place!Genuine Expedia guest review
Service is great. A real good mix of vacationers. The food in my mind was great. I really dont understand the overall reviews about the food. My wife and i had a great time. This was my second time there in the past three months.Genuine Expedia guest review
not only great food, and excellent customer service. I forgot my purse and it was found soon with everything on it. Very safe and secure destinationGenuine Expedia guest review
Beautiful, peaceful resort, friendly staff, delicious food & drinks. Great magic show. A short walk down the street to a dance club. We snorkeled, rode bikes & I used the gym a few times. I recommend the waterfall excursion.Genuine Expedia guest review
The staff here was wonderful and everyone does an amazing job of making you feel comfortable and at home. Entertainment crew did a great job of involving guests in games and events, bartenders remembered your go to drink, front desk staff was super helpful, even the housekeeping staff was friendly. The awesome staff is definitely one of the highlights […] of the hotel. The buffet meals were alright, not crazy about that aspect of my stay. I was also a little surprised to find that, while they have meals included from the buffet and several restaurants available with a la carte options, they don't offer a room service menu, even for an additional charge. The room was comfortable enough and clean. Don't expect to be too impressed with the included minibar, its a gallon of water, two sodas and two beers. Having a coffee maker in your room requires an upgrade to the junior suite option. Read moreGenuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
The Jackie special drink, it's the signature drink of this resort, ask for this lady in your stay and enjoy the best drink ever! Not only is the drink the best one but also the maker herself is the Sweetest staff member we met, helped me work on my Spanish and always went above and beyond her responsibility to make me feel at home along with everyone […] else at the hotel ! Read moreGenuine Expedia guest review
"VH Gran Ventana"
One of the nicest resorts for the price in the Costa Dorada resort complex. When I saw some of the other nearby hotels, I was VERY happy with my decision to stay at this one. The food really was delicious for an all inclusive. I looked forward to every meal. We went to Punta Cana towards the end of our trip and stayed at another all-inclusive (that […] was twice the price of this one) and it made us appreciate our experience at the VH Gran Ventana in Puerto Plata even more! The beach was not as crowded as it was in Punta Cana, the prices of nearby restaurants much more affordable, and the food much much better here. If you are going to be in the Puerto Plata area, this is the place to stay. Also check out the 27 charcos. AMAZING! Just don't pay for the excursion through the hotels. We drove there with our rental car and paid only 16 dollars entrance for 2. Side note: if you are considering the Barcelo Puerto Plata... do not stay there! We booked that resort and changed our mind last minute. We walked into the resort when we got there just to take a look and it did not measure up in the slightest to this one. Read moreGenuine Expedia guest review
"Nice hotel to relax"
This was a great hotel & location to relax, have some drinks and sunbathe. It was my first all inclusive & was great! Below are some quick notes, broken down: Staff/hospitality= Everyone was extremely nice & always willing to help! The first night they held a "welcome" in the pool area. It was great, they introduced all managers & then brought out […] all staff- maids, hostesses, bus boy, etc. I've never seen anything like it & thought it was really great to see the staff! It also showed how much they all enjoyed working there & how the managers appreciated them. Food= I know everyone has different opinions but I thought the food was good and was actually better than expected! A good mix of foods for everyone. If you want to eat at their restaurants (aside from the buffet) you should talk to the hotel reception as soon as you check in b/c they fill up quickly and certain restaurants are open on certain days. It's ok though b/c you can book dinner reservations in advance, if you go on day excursions you need to make sure you have enough time to get back. Nightlife= There isn't much to do at night. They hold evening shows which were nice though they end by 11-11:30pm and the hotel bars close shortly after that point. You can get drinks at the buffet area thou it's So if nightlife past midnight is really important to you, you may want look into clubs/bars nearby the hotel or stay somewhere else. Internet=Good/bad depends. Wifi is very hard to get even if you pay Read moreGenuine Expedia guest review
Great for the families... everything close.. Offers a lot of additional activities.Genuine Expedia guest review
"beautiful hotel, fantastic staff, and great food!!"
Stayed for a week with my family and we all had an amazing time. The staff was wonderful, extremely helpful, and friendly. The food was to die for with lots of choices and fresh. I have already recommended this resort to some of my friends and we are planning to go back again and again.Genuine Expedia guest review
"The hotel is clean and comfortable"
The staff are thoughtful, kind and attentive. I will recommend this resort to my friends.Genuine Expedia guest review
It is right on the beach and all tours are close or will pick you up from this Hotel. They are also willing to change your room if you are not happy and that is nice. However it is more family geared than I anticipated. in addition the staff was okay, they forgot when we called for extra towels so we had to call again. the same thing happened when we […] asked for an additional blanket. cleanliness could have been better, the bathroom looked clean but one of the beds was made with a blanket that had a stain on it. Read moreGenuine Expedia guest review
"Close to the beach nice hotel"
Its truly an all inclusive no hidden fees with clean rooms and good food.Genuine Expedia guest review
"Friends made it fun!"
Pros: Staff, location and pool Cons: Something we did not expect, on the weekend the hotel offers a discount stay to the local residents. I have nothing against the locals but the pool was so over crowded compared to earlier in the week. There had to be an extra 150 people in the 1 major pool. You could not get to the swim up bar because they were completely […] surrounding it, throwing plastic cups, walking along the framework, etc. They were filling the cups with pool water and tossing it about. It was just so unexpected. So crowded and disappointing for us all. The rooms have no iron and our room leaked water from the air conditioner. They do not refill conditioners and soaps. I put the empty conditioner bottles on my sink and they still did not refill. The food was ok but you only get 1 visit to the nice places and you must make reservations. Read moreGenuine Expedia guest review
The hotel itself is beautiful. For the amount of money I paid I expected better! I asked for two beds, I received a beautiful king sized bed, and a roll away bed. The rollaway bed was very uncomfortable. I was very dissatisfied with the quality of food served. I have traveled to many all inclusive resorts, I have to say this resort was the worst.Genuine Hotels.com guest review
The service and attention from the staff was outstanding, magnificent.Genuine Hotels.com guest review
Room was great. Food was great, but the service was terrible. Had to Get Things myself and call the waiter over multiple times for things I asked. They obviously forgot about it. Other than the service the hotel was good.Genuine Hotels.com guest review
beach venders spoil enjoyment of beach.breakfest fine,other meals not so hot.swim trunks and light cover stolen.magic show very good.Genuine Expedia guest review
Was great I just miss some easy fix. A coffee machine in the room. I have great days there I recommend itGenuine Hotels.com guest review
It is convenient from pop airport. Its an average resort., by the nice beach and personel very friedly. Food was good and drinks ok. The only problem was with dominican people selling different things on the beach. They were so anoying. We couldn't relax because of them. They were maybe 70 of them coming back every 4-5 min and asking., pushing and bothering […] us to buy thier things. Without there presence it wold have being much much better. Read moreGenuine Expedia guest review
"Nice Hotel and very comfortable."
Very positive experience. This hotel complex is family oriented. I love it! Next time, i will bring my kids.Genuine Expedia guest review
"lousy room, nice location and staff"
room had no clock, no dresser and closet had only 4 hangers(had to live out of suitcase). had to pay for room safe which was a key you had to hide or take with you to the pool or beach. only 1 specialty restaurant open each day and all were booked. buffet has specific hours: nothing open from 5pm -6:30pm to eat dinner (i don't know about anyone else […] but i usually eat dinner between 5:30-6pm). wind was so strong on the beach sand gets in your eyes and mouth(no one was on it for very long), besides who could stand the constant vendors hounding you every 5 minutes. There is a time and place for loud music, but 11am when everyone is relaxing at the pool is not it. my trip to Punta Cana a few years ago was IMMENSELY more pleasurable, relaxing, and fun! I will NEVER return to Puerto Plata, but will go back to Punta Cana sometime in the next few years. Same deals and price, much more pleasurable place! Read moreGenuine Expedia guest review
Our group of 6 adults enjoyed a 2 day stay at the resort. Parking was free, close, and easy. The staff was nice and accommodating. The pool bar service was a little slow. Daily pool activities were a bit intrusive on the overall relaxation vibe, but those participating seemed to enjoy them. The buffet was decent, and the a Ocean Grill had excellent […] food, however, our group had difficulty making reservations and got lucky when another group was a no-show. Make reservations for any of the restaurants before you arrive, if you can. Read moreGenuine Expedia guest review
"WE WERE IN PARADISE, WONDERFUL STAFF, BEAUTIFUL"
I ARRANGED A TAXI BY CALLING THE HOTEL DIRECTLY TO PICK US UP AT THE AIRPORT IN PUERTO PLATA ,LA UNION, EVEN THOUGH OUR FLIGHT WAS DELAYED A FEW OURS OUR TAXI WAS WAITING FOR US AT THE AIRPORT. FROM THE MOMENT WE ARRIVED AT THE HOTEL TIRED AND EXHAUSTED WE WERE RECEIVED LIKE KINGS WITH A NICE COLD DRINK AND A COLD TOWEL THEY SAT US AT THE LOBBY NOT […] STRAIGHT TO THE CHECK IN COUNTER TO MY SURPRISE EVERYTHING WAS READY FOR US, ROOM CARDS INFORMATION OF THE HOTELS, TOWEL CARDS, CHECK IN WAS A DREAM. THEY HAVE SO MUCH PERSONEL THAT YOU ONLY HAD TO TURN AROUND AND THERE WERE SOME ONE TO HELP YOU. THE BUFFET RESTAURANT WAS EXCELLEN T, STAFF AS WONDERFUL, BAR WAS EXCELLENT, ROOMS COULD BE UPDATED A BIT BUT THEY WERE CLEAN AND STAFF GREAT AS SOON AS I MADE A REQUEST FOR EXTRA PILLOWS I GOT THEM, POOL WAS BEAUTIFUL NOT CROWDED AT ALL, EVERYDAY THEY HAD SMALL EVENTS, BEACH WAS BEAUTIFUL WITH CALM WAVES, THE ONLY THING THAT WAS ENOYING AT THE BEACH WAS THE VENDORS, THEY WERE TOO MANY AND TOO PUSHY, COME TO FIND OUT THEY ARE NOT PART OF THE HOTEL. BUT WE TALKED TO PEOPLE IN CHARGED AT THE HOTEL AND THEY CONTROLLED THEM A BIT, THE HOTEL HAS NO JURISDICTION AT THE BEACH. THE SHOWS AT THE HOTEL WERE GREAT AND FUNNY, THE ENTERTAINMENT STAFF WERE THE BEST, FRIENDLY AND VERY NICE ESPECIALLY ONE CALLED CHOCOLATE. CHECK OUT WAS JUST AS WONDERFUL. WE STAYED MAY 13TH TO MAY 15TH 2014 AND WE WERE CELEBRATING MY DAUGHTERS ENGEDMENT. I WILL DEFINETLY WILL GO THERE AGAIN. WE FELT VERY SAFE. Read moreGenuine Expedia guest review
"Above our expectations"
We had a great trip, this hotel is really great and especially for the price. After talking to some other people in the area, it sounds like its one of the nicer hotels to be at. The food was actually really good, we never left hungry. Always had a great variety at the buffet and it switched up every day. I love the breakfast part the best. The best […] advice I read was to book your restaurant reservations when you get there, because they are very limited. We got to attend each one once, I loved the Italian one, they seemed to have really good flavors to the food. The ocean grill was disappointed, really dry and over done food. The octopus was good too but the Italian was by far our favorite. It would have been nice to go there twice, but I was expecting reservations to be limited so it didn't disappoint when it was. Our room was nice, it was on the third floor semi facing the pool, it was kind of noisy but again read that in the review so wasn't shocked, but it was a good room, bed was a little uncomfortable. AC worked well and kept the room nice and cool when we were in there, loved having our own balcony. Minifridge was always stocked, and the drinking water, i.e. filtered water, there is very good. I was surprised! The pool was nice, could of been kept a bit more cleaner there were always leaves in it and the pool bar had a funky smell. The beach is nice, minus the vendors, we bought all our excursions on the beach, highly recommend. Email me for more info if you have ??? Read moreGenuine Expedia guest review
"Will not return."
I paid $30 more for an excursion than I should have, with the company Seapro that is on location at the resort. They refused to return my money- and never even offered other compensation. The hotel claimed to be "hand tied" and never tried to help me out. It was outrageous! I Also paid 20. for internet service that never worked. A refund was out of […] the question for that. Was lied to by the staff more than once. Or at least given two different stories. Either a misrepresentation or very uninformed. The entertainment was a joke and the food was terrible! We existed on fruit drinks and pastries as we found the food that unappealing. The entertainment crew left bingo cards with my daughter who is not experienced with that type of salesmanship (pushy) -so she said she would talk to me about it when I returned. So they left the cards with her to "pick up the money later". She left the cards by the pool and of course they disappeared and we were responsible. So, another wasted $10. The entertainment crew was quite bothersome for that matter. The air conditioning goes off automatically when no movement is detected-so when we sleep of course. We woke up all night due to being hot. The cleaning staff left one wash cloth each day. For two people! Even after being told we needed two. No air conditioning in the workout room either. The beauty salon was never attended. Every time I went to book something the door was locked-I assume while she did her other clients. Read moreGenuine Expedia guest review
"internet very poor"
all was great only internet was very very poorGenuine Hotels.com guest review
"Great 3 night stay"
The beach is nice, staff excellent, food at the reserve restaurants good, the buffett awful. Bare bones but if you want to drink, beach and snorkel (extra charge), it's an excellent deal!Genuine Expedia guest review
Italian restaurant and ocean grill not very good. Octopus restaurant was very good. Lunch buffet not very good, and salad bar is very smallGenuine Expedia guest review
"You get what you pay for"
Our stay at Gran Ventana was quite affordable so I shouldn't have expected anything else but "okay". Some of the staff were nice, some of them unfriendly (at the towel booth I got attitude from two separate attendants and at the front desk they didn't even ask if we enjoyed our stay) and some were very sweet (house keeping and waiters/waitresses at […] the three restaurants one has to make reservations for). The weather was wonderful, the beach small but not crowded in the end of April, the beach vendors one reads about in reviews were annoying but not as dreadful as I was expecting, and the banquet buffet food was horrible, as banquet food usually is. The Beach shack had great "fish of the day" with quesadillas so we mainly ate there for lunch. One can only eat in the three restaurants once each, no repeat visits. After that, it's only buffet food or the Beach Shack. The main pool was like a scene out of Animal House, but the "Quiet Pool" was just that, extremely relaxing. The rooms were tiny but the bed was comfortable. It wasn't very clean but it wasn't gross. Read moreGenuine Expedia guest review
"Nice hotel wich doesnt have a disco"
It is a nice hotel to have a great day but at night is cain of lameGenuine Expedia guest review
"Its was good"
Cant complaint about anything overral good hotelGenuine Hotels.com guest review
"Relaxing and Beautiful"
We stayed for 4 days and 5 nights over around the Easter Holiday as part of an all inclusive package. If you read the other reviews we expereinced many of the same things. The hotel was very nice, we had lovely weather, and the beach was beuatiful as was the ocean. Every employee was incredibly nice. My wife is a native speaker so most of the time I […] let her handle most of the arrangemensts but the few times I had to talk with people in English there weren't any issues. The hotel room was very nice as well. We mainly lounged around and took a small tour through the city. As it was Easter/Spring break the resort was full. Read moreGenuine Expedia guest review
"Nice hotel, clean but not for families"
We really did enjoy our stay at this resort, the rooms were beyond amazing for DR standards, and the food was very good as well. However, the night life at the resort is too loud for children and even trying to get them asleep in your room is difficult because of the resort music that doesn't get turned off until 11 p.m.Genuine Expedia guest review
Great pool & swim up pool bar. Food was pleasing. Def make resv. at the three on site restaurants, food is better than buffet. All in all great time.Genuine Expedia guest review
The set up of the hotel was nice. The food in the buffet area was always good. The food at the restaurants were ok. The staff were very friendly. Everything was very clean. The bed we had was the WORST bed I have ever slept on. It was so hard I actually had two bruises one on each side of my hips just below the hip bone at the top of my leg. Both bruises […] were about 3 inches in diameter. We asked to change rooms but were told there were none available unless we wanted to upgrade for $58.00 a night. We asked if they would take $40.00 a night because we thought $58 was ridiculous, but was told $58 or no can do. We stayed in the room we had. It isn't like you are in the room a lot and $58 more a night was not worth it. My body might have thought it would of been though. Read moreGenuine Expedia guest review
"Recent Trip w/ Friends for 30th B-day Celebration"
Hotel was overall good and would reccomend to people. Staff was friendly, courteous and entertaining every day we were there. The only thing we were upset with was all but one night was booked for the 3 specialty restaurants - we did not get to enjoy 2 out of 3 of them because of this - I feel that is mis-informing people that book the trip because […] it states these restaurants are available to eat at but then when you get there they are all booked! What are you paying for then? Pool was nice, swimup bar fun, beach was a 2 minute walk. Rooms were clean and comfy. Read moreGenuine Expedia guest review
"Clean hotel, close to beach. Pool was really nice."
The vendors on the beach were very annoying. They would come up to you so many times asking if you wanted to buy anything when clearly I was in a conversation with someone or just trying to relax. Other than that the pool and beach were really nice. The food was alright but that's just what you get at an all inclusive. The excursions are great too!Genuine Expedia guest review
Very friendly and helpful staff. Some went above and beyond their duties! Clean hotel. Always some kind of activities going on. Entertainment was fun to watch. Beach was very nice!! Can't wait to go back next year!!Genuine Expedia guest review
"Many things to do"
My family and I stay at vh hotel for 5 days. We had a fantastic time .many things to do during the days at the beach or out side of the resort. Party at night with live band every night dancing,mingling, and watching the stars. We can't wait to go back.Genuine Expedia guest review
"Standard All-Inclusive Hotel on the beach"
The Gran Ventana hotel is everything that you would expect of an all-inclusive in this price range. The main pool is nice, even if small and crowded, but is nicely supplemented by the "quiet" pool. The lounge chair situation at the pool is frustrating at times (you have to reserve one before 8 AM to get a good chair, especially at the quiet pool). That […] all being said, the resort offers nice amenities, even the shows in the evenings can be somewhat entertaining. However, the biggest gripe with this resort is the food. The buffet does not offer a consistent variety of quality food and is tough to eat at the end of the week. The a la carte restaurants offer better food, but you are limited to 3 visits a week and the atmosphere is lacking. Ensure that you have everything needed as all items (extra sunscreen, aloe, etc.) are all very expensive at both the resort shops and the shopping center (nearby). Read moreGenuine Expedia guest review
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