"Good customer service"
I like staying at this hotel for the service and comfort, but half the time I get an interior courtyard room, which is either really dark or facing an office across the way. These rooms should not be the same rate as exterior facing rooms.Genuine Hotels.com guest review
"Unusual cold for a 5 star hotel"
Very Cold. The heat is disabled.Genuine Hotels.com guest review
The room was great!! an oversize tub and the big walk-in shower was perfect for relaxing before going out again! The hotel is a few blocks from Saint Catherine's and a few blocks from Notre Dame/Old Montreal, a great location! The only thing that was slightly annoying was it took about 25/30 minutes for room service to bring zero prep items, i.e. champagne/beers/coffee […] in the morning. Other than that I would highly recommend staying at the hotel, great location and visually stunning. Read moreGenuine Hotels.com guest review
""W" is for Woeful"
The hotel itself was fine and well-located, however, on our last night we went to the bar to drink a glass of champagne and were charged a ridiculous $40 per with no indication from the bartender (and no it was not good champagne but was house). Not being Brad Pitt and Angelina Jolie, we were crushed by the bill. We asked for a remedy and were ignored […] by the rude bar staff and further ignored by the front desk. The next day, we took up the cause with the front desk and were promised follow-up, of course that has still not been received. We do not mind paying for what we consume, but tip us off that we are drinking $40 champagne a glass. Ridiculous and the hideous lack of compassion following was even more awful, it almost seemed like a joke to the bartender who probably knew we could not afford to waste our money like that. Needless to say, with all of the hotel options in fabulous Montreal, we will not visit the W again. Thanks for reading! Read moreGenuine Hotels.com guest review
Deafly disappointed! To be such a great franchise management was just satisfactory and deafly needs to improve on customer serviceGenuine Hotels.com guest review
Great location and super hip room. Loved it. Lounge has great drinks.Genuine Expedia guest review
"Felt like a celebrity"
We booked a suite and didn't want to leave! It was gorgeous!!Genuine Hotels.com guest review
"dark in need of light and updating"
personnel and staff were nice and helpful, hotel needs face lift, and some light. W went too hip and tooo dark with this facility, not as nice as other W hotels in which I have stayed. Would only stay again after a remodel.Genuine Expedia guest review
"Nice hotel to stay"
Very nice place, large room, moder design, great location.Genuine Expedia guest review
not up to W Hotel standards. it's 10 years old, dark. unwelcoming. they are renovating next year. adding much needed lightGenuine Hotels.com guest review
"Luxury with comfort and a splash of fun!"
The hotel is great. It has a great vibe which says - come and relax, and if you want to have fun and celebrate - we will create the atmosphere for you. The room was great - I was upgraded to a Wow room and it was - WOW. nice big couch, great lighting and the bathtub and shower were great. The Wunderbatr downstairs made me the best old-fashioned I have […] ever had.Great time! Read moreGenuine Hotels.com guest review
"Modern Feeling Hotel"
Pros: The hotel room itself was pretty nice. It had a very modern feel and a comfortable bed. The quality of service was excellent. The room was clean, but I did find under clothing in the drawers of the closet. Cons: They did not provide any oral care items until requested. Slippers would have been great, but I did not request them to see if they had […] any. The hotel includes Smart Water in the bathroom that is actually part of the mini bar and cost over $5 CAD each (this could have been better noted since it was away from the actual mini bar). Read moreGenuine Hotels.com guest review
absolutely beautiful rooms, beautiful hotel overall, extremely courteous staff, lounges were awesome, and location in downtown montreal was prime.Genuine Hotels.com guest review
"Great view, cool room"
Great room, but guests should know that the bedroom and shower have zero privacy (in certain hotel rooms).Genuine Expedia guest review
"Its the little things"
Super friendly, accomodating staff...Water bottles in the car on departure..super sexy decor...a little dark, casinoesque lighting however purposeful..memorable stayGenuine Expedia guest review
"was close to all that interested us"
Everyone was very accomidating, polite and very helpfulGenuine Hotels.com guest review
Amazing! Great bars downstairs. We had drinks every night before we walked down to the old port for dancing.Genuine Hotels.com guest review
"Cool Hotel and Great Location too."
Great hotel and within walking distance to both the shopping areas as well as the old city. Only a few blocks away from Notre Dame Cathedral and lots of restaurants too. Free Wi-Fi in the lobby but it works in the room too :-) And free coffee in the lobby in the morning but only until 10.Genuine Expedia guest review
"The Concierge is the BEST!"
Warmly welcomed @ this hot property on our first night, we fell in love with the luxurious bedsheets and down comforter at the W Hotel . By the next morning's visit with the Concierge, we decided to add extra nights at this hotel for our return visit to Montreal. he went above and beyond to give us his personal tips for the best of Montreal; knowing […] we planned to travel north to Mont Tremblant, he even called his sister who lived in that direction to find the best brunch places on our roundtrip route. His fun flair and commitment to making our first trip to Quebec truly memorable. Read moreGenuine Hotels.com guest review
"Cool hotel close to old town Montreal"
Its the W, so its modern, ultra hip and very trendy. Great food at the restaurant and a busy bar next to the lobby. Rooms are comfortable, very modern, and great for a good nights sleep.Genuine Expedia guest review
The location of The W Hotel is the best of both worlds. It is right at the border of Old Montreal and the downtown area. The room was very large and had a great tub and shower. The only downside to the room is that it is too dark. However, the best part of my stay was the knowledgable and friendly service of the concierge. All of his recommendations […] were spot on. Made my first trip to Montreal a winner. Read moreGenuine Hotels.com guest review
"Very sleek hotel, but room feels cramped"
This is a short review: Everything is perfect in this chic urban hotel: the design, restaurant, the bars, location, etc....the only problem is the very small dimension in the room we stayed. It felt claustrophobic ...and it also felt like a bad value for our money (226$/ night). I'll go somewhere else next time.Genuine Hotels.com guest review
Everything was great but the room service was SO expensive!Genuine Hotels.com guest review
"Excellent service, excellent quality!!"
Everything was 100% right during our stay in W Montreal. From the welcoming guy to the cleaning lady.. What a perfect HR department they have!! Personnel was so friendly and polite. The moment we stepped into the hotel, the smell of cleanliness was the first hit! Even if the hotel is not super fancy from outside, the contemporary design makes you feel […] this is what you paid for once you see the interior decoration.. Our adventrous blood forced us to make a big mistake of dividing our 4 days stay in 2. 2 days in W Montreal, 2 days in Le Westin Montreal to see which one would be a better choice for our next visit to Montreal.. Westin is a nice and regular type hotel to stay if you're not expecting too much but I can't even compare it with W Hotel in any way! We're definitely stay in W during our next visit! Read moreGenuine Hotels.com guest review
Excellent service and super rooms. The rooms are very spacious, the architecture is modern, all you would expect from W and more?Genuine Expedia guest review
"Sexy but dark room"
Fantastic location, great staff. Restaurant is so-so. Room is modern and sexy but terribly dark, very poor illumination and a small window that faced a curtain with pictures of flying geese.Genuine Expedia guest review
"Like walking into a Vegas hotel but in Montreal"
Great modern hotel. Very comfortable. Bars, and restaurants exceeded hotel expectations. Very central location.Genuine Hotels.com guest review
"Very chic and central."
Great hotel, amazing room. Not as loud as other W's but still very active on the weekends. So if you like it quiet after 1am, your gonna be disappointed. Excellent (if expensive) room service. Easily acessible to metro and oldtownGenuine Expedia guest review
"Good for singles."
One big drawback was the loud noise from the music of the bar on Friday and Saturday nights. The thump, thump of the bass keep be awake until they closed the bar around 2am.Genuine Expedia guest review
"Fun and funky."
Great hotel for young travellers--either singles or couples. Probably less appealing to older travellers or families with small children. Very lively nightlife. Fitness facility was quite nice, though there is no pool. Also, the hotel is in a good location, with easy access to Old Montreal and other downtown locales.Genuine Expedia guest review
Very Comfortable bed,room is very relaxing,exercise room not overly equipped but can definitely get a good workout,professional staff,wireless internet surcharge. Do dress warm,weather turned a tad chilly.Area is rich with Catherdrals for archetechural observers. Business center and bar/lounge on Mezzanine were both useful. Nice place.Genuine Expedia guest review
AC was blasting all night, couldn't figure out how to turn it off. Internet was too expensive, daily wi-fi fee of $15. That's just milking your customer, when even starbucks gives you free wi-fi, or other less hip hotels give free wi-fi. Location was ok, but not walkable to most locations for shopping, etc, need a car. Hotel was hip and comfortable, […] but just didn't quite impress due to above stated reasons. Read moreGenuine Expedia guest review
"Not a good experience at all"
First, we arived at the hotel at 4pm, our room wasn't ready. The receptionnist offered us to go the bar but the tiny bar was full and the other bar was closed. So we came back ti the reception and she told us to go to a salon located on the second floor. We had no privacy the fact that we were on a couple esacapade. An hour later, our room was ready […] (around 5pm). We get to our room, thened was a double bed despite the fact that we ask and it was written on the voucher queen ou king bed. we call the reception, the receptionnist tells us that she will send the key to another room. 20 minutes later, an employee comes to say hes coming to clean or check the room tolet other clients come in. We call againthe reception telling the receptionist that we did not receive the keys but that someone came to make sure our room was empty. finally around 7, we had our room!!! That was not a very good start! Also, we could not sleep before around 2 am because the music was so loud. Read moreGenuine Hotels.com guest review
"Our new favorite hotel in Montreal."
This ultra modern feel hotel was exactly what we expected and lived up to its hype. Fast friendly service. The room was exceptional (we were in their Mega Room). I would say the only down side with the room is that it was facing into an inner atrium and had no skyline views. Odd numbered rooms face into the atrium. We didn't try any food but the concierge […] and valet services were great. The hotel is located between downtown and old Montreal and is less than a 10 minute walk to either shopping / entertainment districts. Read moreGenuine Hotels.com guest review
great atmosphere and service.Genuine Hotels.com guest review
"W Hotel Montréal…Very good"
The W is very nice, modern, clean and with some vibe… Great room, nice bar to have a drink, we really enjoy that hotel. It is also very well located in between the old Montreal and the center town, a few minutes walking distance for both.Genuine Hotels.com guest review
"Nice hotel, even if a bit pricey"
Nice building in good conditoon well kept. Good bar. Not much is walking distance on weekends thats openGenuine Hotels.com guest review
A very chic hotel in a very convenient and pretty location right by a metro station. Very helpful and friendly staff.Genuine Hotels.com guest review
The location of this hotel was within walking distance of attractions in Old Montreal as well as downtown. The staff was friendly, the food in the hotel restaurant was good, and the room was clean. However, there was loud music until 2:30 am coming from the hotel bar which could be heard very clearly in the room (mainly on Thursday and Friday evenings). […] We did call downstairs to let them know but were told there was nothing that could be done. Disappointing when you need to sleep and are paying so much for a room. Read moreGenuine Hotels.com guest review
I came from niagara falls ontario and had this hotel prepaid and when I arrived they wanted $800 deposit... I said I had no money left from travelling and they saod I can't stay there and no one could give me my money back for 7ish business days.. lucky hotels.com found me another hotel and paid the difference... ill never recommend this hotel to anyone […] .. Read moreGenuine Hotels.com guest review
"Very nice Hotel in Old Montreal"
Quick stop travelling through, wanted to see old Montreal again.Genuine Expedia guest review
"Great access to all the best Montreal has to offer"
I brought my daughter and her friend for a girls weekend in Montreal. Staff was friendly and accomodating, our room was beautiful and clean, and even the rollaway bed was comfortable. Valet parking is expensive at $40 per day, but you pay for convenience. Options would be to pay at a public parking a few blocks away and walk... or fly so parking isn't […] an issue! Read moreGenuine Hotels.com guest review
Close to Old Montreal and amazing restaurants. The service was great, very friendly and helpful staff.Genuine Hotels.com guest review
"perfect Hotel Pefect location"
the staff were very helpful in schooling us on where to go in old Montreal . All with in walking distance of the "W" . The room was fantastic.Genuine Hotels.com guest review
After chekout , I left my celphone in the safety box and after hours i called them and they said there is nothing on the safety box !!!!!!Genuine Hotels.com guest review
Good location great hotel the wunderbar is super. I would go back again and I love the W chain hotel. great staff at the reception and was treated really wellGenuine Expedia guest review
In between of old Montreal and down town ....good for visitor with walking distanceGenuine Expedia guest review
"Great location within Old Montreal!"
Hotel was within walking distance to everything you can imagine within Old Montreal. We had a great time here, and the staff at the W were amazing!Genuine Expedia guest review
"W Hotel: always a great experience"
W hotels always offer a modern, luxurious decor with lavishing decoration which adds to the stay. The amazing service and also the fact that there is a great restaurant (Otto) and a cool and chic bar (Le Plateau) contribute to make the stay even better.Genuine Hotels.com guest review
the staff was so helpful and friendly, made our stay just impeccable. The room service was speedy and we really couldnt ask for a better hotel. Comfy beds, Bliss toiletries, and a spacious room (we stayed in the mega room). Loved it!Genuine Expedia guest review
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