"Very Pleasant Stay"
I stayed at the Samlesbury for 5 nights. The room whilst relatively small, was more than adequate. The reception team were extremely friendly and helpful. Due to circumstances and schedule, I was not able to try the bar or restaurant, but intend to the next time I am over. I would happily visit again, and indeed intend to.Genuine Expedia guest review
"January stay at Samlesbury Hotel"
One night stay for a late Christmas do! Finished off a great evening at this fantastic hotel, staff very friendly, everywhere spotless. Didn't think that the room upgrade offer on arrival was worth £20.00 though.Genuine Hotels.com guest review
Although my stay was only for one night I would have no hesitation in recommending the Samlesbury Hotel. As it was the Christmas part session we were unable to eat there however, the staff were very knowledgable and helpful regarding local restaurants. Breakfast was excellent and served by very professional and friendly staff.Genuine Hotels.com guest review
Lovely hotelGenuine Hotels.com guest review
"Good food and freindly staff"
Good food and freindly staff, really niceGenuine Hotels.com guest review
Exceeded the expectations!Genuine Hotels.com guest review
"Cheap for the star"
A nite away. Was goodGenuine Hotels.com guest review
"Fantastic customer care and going that Extra mile"
Our stay was refreshing and a very pleasent experience, all the staff were very welcoming and polite. Staff went out of their way to make sure our stay was a memorable one and their manners could not be faulted. While carrying a full room service one staff member waited for me and my wife holding open one of the corridor doors with one hand and the […] tray on the other, that to me shows true dedication and very good customer care awareness. A very big thank you to every single member of staff at the Samlesbury Hotel, you all made our stay memorable, thank you. Read moreGenuine Hotels.com guest review
"Very pleasant all round"
As a frequent business traveller who automatically booked Premier Inn, I needed a change. This hotel was perfect. First of all it was cheaper overall, although the food was more expensive (justifiably so) the room rate was cheaper. I did not have breakfast so I can't rate that. The rooms were comfy and again more "upmarket" than the Premier Inn rooms, […] they also had free wired or wireless internet. The staff were extremely pleasant and there was even the opportunity to go to the gym (maybe next time). Read moreGenuine Expedia guest review
Response by Samlesbury Hotel Dear James Thank you for your review following your recent stay. I am pleased that we appear to have been able to provide everything that the business traveller requires, comfortable room, good food, WiFi and pleasant staff. I hope that we will become your preferred choice for future business trips, I am sure that your review will assist other business travellers in making an informed choice and hope to see you at Samlesbury Hotel again soon. Best wishes Mark
"Would return but some puzzling anomalies"
I have stayed in this hotel 4 times now and will be going back at the end of October. It is good value for money and, on the whole, staff are friendly and helpful. Food is very good (although the coffee at breakfast is so weak it looks like tea!!). When they are not busy, service is excellent (not enough staff during busy periods). Special mention for […] Ifa at breakfsat who was outstanding in her attention and warmth. The puzzle is that, despite a generally high quality, housekeeping is poor. If you stay more than one night (and I have stayed for 2 night, 3 night and 4 night stays), the bed is made and the cups washed and pretty much that is all you get. The carpets were not vacuumed for 4 days. I had to ask for soap (none supplied) for more shampoo and shower gel (one tiny tube of each for 4 days feels very mean!). I did not get a replacement face cloth after day 1 and, although I did not want my towels replaced, they were not even hung neatly. I overheard other guests commenting on this as well and although it is a small detail it spoils an otherwise pleasant stay. Read moreGenuine Hotels.com guest review
"Great location for family or business"
-Professional staff: excellent attentive service from both front of house and housekeeping with can-do approach -Clean, quiet rooms with rural views -Great restaurant -Useful road/motorway position for both Blackburn and Preston -Large, modern airy lounge area -fair priceGenuine Hotels.com guest review
Very expensive. Dirty smelly rooms. Beds rock hard and staff more interested in the next shift. Breakfast was coldGenuine Hotels.com guest review
"Have friends in Salmesbury Bottoms ."
Stayed one night very comfortable staff very pleasant.Genuine Expedia guest review
Response by Samlesbury Hotel Dear Charles Thank you for taking the time to post feedback on your recent stay. I was pleased to hear that you found our staff to be pleasant and attentive. Hope the lack of a suitcase stand did not cause you too much inconvenience and hope that you will choose to stay at Samlesbury Hotel next time you visit your friends who live in the area. Best wishes Mark Illingworth - Commercial Manager
"Overnight Business Trip"
Warm welcome form reception. Room on the small side but clean and comfortable. Bathroom clean to a high standard.Genuine Expedia guest review
Response by Samlesbury Hotel Thank you for your review. I am pleased that you enjoyed your stay and will pass on your comments regarding the quality of service and friendlness of the staff to the rest of the team. Hope to welcome you to the hotel again soon. Best Wishes Mark Illingworth - Commercial Manager
"Nice hotel, great hotel staff"
We were staying here for a friends wedding up the road at samlesbury hall. We needed to arrive a couple of hours before the normal check in time so that we could get ready for the wedding. We called the receptionist who said they'd get our room ready in time of they could, but they were very busy as they were fully booked so naturally couldn't guarantee […] anything. When we arrived they had everything ready. What's more I'd booked a twin room as it was all they had left. They went out of their way to convert it into a double room, and went to find an extra cot for my son too. Overall the staff were just really helpful. The hotel too had very nice facilities and was in great condition. It was also very reasonably prices. No more than the premier inn down the road but infinitely better. Read moreGenuine Expedia guest review
Response by Samlesbury Hotel Thank you for your excellent review. I am pleased to hear that our reception and housekeeping staff exceeded your expectations with regard to providing your room ahead of normal check-in time and also transformed a twin room into a double for you. I will pass your comments onto them and add a few words of praise of my own. I do hope you will be able to stay with us again soon. Best Wishes Mark Illingworth - Commercial Manager
Nice surprise hotel was perfect for my business trip, friendly staff and comfortable room. Food was also very tasty. Will use this hotel again.Genuine Hotels.com guest review
Stayed here for one night on 31/05 as we were attending a wedding At a nearby venue. Hotel was immaculate, staff were brilliant-very helpful. Had a meal at merchants bar which was really nice. We will be returning again as surroundings lovely.Genuine Hotels.com guest review
"Really nice hotel"
The hotel was beautiful It is a nice clean friendly hotel with brilliant staff would stay againGenuine Expedia guest review
"Lovely hotel if they can sort the drains"
This is a lovely hotel with great restaurant and very friendly, helpful staff.Rooms are well equipped. Main concern was that the shower flooded and based on the way the sink emptied, I suspect there is a problem with the dainsGenuine Hotels.com guest review
"Beautiful hotel and friendly staff."
My family and I were coming up for a family party, and chose this hotel, as my parents got married here 32 years ago. From the minute we stepped in, we were welcomed by friendly staff, and beautiful decor. My husband had arranged with staff to put a bouquet of flowers in our room, which was a lovely surprise. I have a disability, so struggle to walk. […] So my husband called up, and the staff made sure we had a room right next to the lift, so I didn't have to walk far. The room was spacious, and modern looking. Really nicely decorated. They put a cot in our room for our baby. There was a large flat screen t.v, a hairdryer, iron and board, a desk with a phone. The bathroom was nice, but a bit on the small side. It had a large shower, with two shower heads. But no bath, so a bit harder to bathe a baby. But that's my only negative. The breakfast buffets in the hotel were good value for money, and the food was very nice. I would definately stay here again if I found myself up that way again. We got a very good deal on expedia - For around the same price as a travelodge, we got to stay in a 4* hotel. Read moreGenuine Expedia guest review
"Convenient position for M6"
This hotel used to be dreadful, but since it has had a revamp, it is lovely. Clean, smart, great prices, fantastic staff. Very convenient for travel, as close to the M6, so a good stop point. The only downside is that there is an awful smell in the air outside - always was, still is. I think there is a sewage plant nearby as I recall. So, window opening […] not advisable. Read moreGenuine Expedia guest review
Nice and clean hotel .Only bad points- no wifi in rooms,food in hotel very small portions .Genuine Hotels.com guest review
Room was very clean , fresh and well appointed apart from no mini fridge. Staff were all very helpful and friendly. Hot water failed one morning and no wIfi in room ,but overall value for money and would stay again.Genuine Expedia guest review
Lovely hotel, great room, all modern and very clean and fantastic staff. Breakfast was really nice. Would have loved to have stayed longer but unfortunately the location was not close enough to where I needed to be. I would definitely use this hotel again.Genuine Hotels.com guest review
"Very good service"
The hotel was very pleasant, it was very quiet at night with a lovely room and very friendly staffGenuine Hotels.com guest review
"Right out in country"
It was right out in the country surrounded by fields. Strong smell of manure outside but not in the hotel itself. You need a car to get around but not necessary. I had no car but I was happy to walk the one mile to the bus stop for the bus to Blackburn. However, going the other way to Preston, the bus stops outside the hotel. Enjoyed lovely sunsets […] to the west, also sunrise. Birds singing early outside my window. Very comfortable room, very clean, and cool Ikea-type décor, very soothing. Large TV in my room. I thought breakfast very expensive. For instance, in Caernarvon, Wales, you could have full breakfast in most cafes for about four pounds, whereas the Salmesbury charged about fourteen pounds. Altogether a pleasant very sophisticated hotel. Read moreGenuine Expedia guest review
Lowest score possible because of housekeeping, which is unacceptable. Also reception could not find my booking from hotels.com for a club room until the other lady (I think Rachel) fixed the problem. The other lady had I cant be wrong attitude until she realised that she was wrong. For such a nice hotel with lovely food this is poor show. Come on customer […] relations. Read moreGenuine Hotels.com guest review
No complaints at all, very helpful staff - also allowed me an early check in. Very nice room, and very clean bathroom.Genuine Hotels.com guest review
Very nice hotel. Pleasant staff, clean and tidy, very good food. Some issues regarding housekeeping need addressing.Genuine Hotels.com guest review
"Lovely hotel fantastic last night of our holiday"
This was the best hotel stay I have ever had. From the front desk to the bar to the restaurant the staff were fantastic, nothing was too much trouble and we were made to feel like the valuable customers. The room was a good size and the bed very comfortable. The food is the restaurant was vey good and overall it was a fantastic last night of our holiday […] we will be finding an excuse to go back. Read moreGenuine Expedia guest review
"Beautifully restored hotel"
I remember it from years ago, room seam large this is because the large tv is wall mounted. The bathrooms have had the bath removed and walk in shower installed, this was great and amazed by the heated mirror which never steamed up.Genuine Hotels.com guest review
"very helpful staff"
staff very helpful, especially for local knowledge. Room was nice, food was good.Genuine Hotels.com guest review
"Friendly clean atmosphere"
Warm,friendly greetings from customer service. Room was clean with ample light coming into room from window,only let down was not enough garden space to walk round for a stroll but in all thorughly enjoyed the facilities.Genuine Expedia guest review
Nice, modern business hotel. Only mark against it was the lack of wifi in the room. Clean, friendly staff, very near the M6.Genuine Hotels.com guest review
all round fantastic hotel with excellent service and facilities. I stayed here for business and was very impressed. I would highly recommend this hotel for business or pleasure.Genuine Hotels.com guest review
"Clean and good value"
Stayed just one night while visiting my daughter in Preston. Good price, although a bit "out of town". Very nicely renovated with high quality materials. However, the shower room floor was not flat, and the shower panel leaked water, meaning that it pooled under the toilet .... didn't detract from our stay, but needs fixing.Genuine Hotels.com guest review
"A* Hotel Break"
My son and myself stayed for 3 nights at the Samlesbury Hotel, whilst he was taking part in a cycle race. The location was great. The staff could not have been more helpful. Bedrooms were really clean and fresh. Beds very comfortable. As we had early starts each morning, we did not get a chance to experience the breakfasts so unfortunately, I cannot comment […] on food/restaurant. Read moreGenuine Expedia guest review
Stayed here for a one night stopover and the hotel ticked all the boxes. Friendly and efficient staff, good ambience in the bar, comfortable bed, great shower - would definitely recommend!Genuine Hotels.com guest review
Good all round standard that you'd expect from a new hotel. Rooms are a little small and cold on my visit with no independent means of heat. Decent breakfast for £10.Genuine Hotels.com guest review
"Very friendly staff"
We had a very comfortable stay, hotel newly decorated and clean. Staff were very friendly and helpfulGenuine Hotels.com guest review
"A stylish hotel."
A stylish hotel that is comfortable and clean. I've stayed twice now, and dinner in the restaurant on both occasions has been excellent. Rooms are clean, modern, and the walk in shower so spacious. I would really recommend staying here.Genuine Hotels.com guest review
Generally good but minor osdues por Internet connectionGenuine Expedia guest review
"Excellent customer service"
Highly recommend Samlesbury hotel, the staff on our arrival were really helpful. Impressed with our room, especially with the price we paid. The room was lovely and well kept, only negatives being could of done with more towels and the television was caked in dust. But all in all it was a wonderful night, the evening meal we had in the restaurant was […] lovely, verging on fine dining and breakfast was equally as nice. We will almost certainly return. Read moreGenuine Hotels.com guest review
Really good clean and comfortable hotel with excellent helpful staff and good food. Only downside was the wired Internet which had a habit of timing out. Good location with easy access to Preston. Would defiantly stay again.Genuine Expedia guest review
Certainly a few bob spent on this place since I last stayed. If your looking for somewhere to be based out of for a few days this is most definately the place to stay. Friendly staff, and the guys on reception are first class. Nice to see a business using young people from the locality and they are being trainned very well indeed, with exceptional good […] manners and customer service skills. The rooms are top quality and well presented. Definately a 4 star at a 3 star price. Food is also first class. Well done to thier staff they make this place what it is. Well recommended. Read moreGenuine Hotels.com guest review
This hotel has been recently renovated to a high standard and has everything you need for an overnight business trip. Very clean and comfortableGenuine Hotels.com guest review
The hotel itself is sleek, modern and stylish. No qualms there. I had lunch in the restaurant and the quality of the meal left a smile on my face. As the night drew in and the sun faded away my room grew cold. The radiator was unable to provide adequate heat and I was left to sleep with more layers on that I normally would. I woke up the next morning […] looking forward to a hot shower after the cold night. I was bitterly disappointed that at 7am the water could only manage a barely tepid lukewarm temperature. Upon check out the lady on reception did not appear at all interested nor did she ask me how my stay was or any other typical polite questions I would expect from hotel staff. This was a poor experience for me and I will not be returning. Had I stayed in the summer when heating was not required I guess this review would have read completely different. Read moreGenuine Hotels.com guest review
Great greeting by reception - very helpful. Room was spacious well presented, quiet, clean and comfortable - what more could a weary business traveller want!Genuine Hotels.com guest review
Unbelievable value for money. The lady on reception was incredibly helpful and thaw batman was great. Very warm, friend welcome. Impeccably clean. Would recommend this without hesitationGenuine Hotels.com guest review
"Very clean and comfy hotel"
just been refurbished so in great conditionGenuine Hotels.com guest review
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