"Avoid no matter how cheap!!!"
The room was the size of a large walk in closet. The tiny mini fridge leaked and there was a giant water stain on the carpet. The hotel doesn't offer fitted sheets so you are sleeping directly on the 24 year old mattress that the springs are popping on by the middle of the night. The full bed itself was so short that anyone over 5'7 would have to sleep […] with their feet hanging over the bottom of the bed. The bathroom door doesn't open completely.... maybe 3/4ths as there is a permanent door stop in the middle of the floor. This is clearly a hazard when you are getting out of the tiny shower or sitting at the toilet. The elevator is hardly big enough to fit two people...getting your luggage up is a challenge. The tv in the room was very small and from the 90s. The picture was awful and the cable connect kept failing. The indoor hallways are not air conditioned so the long wait for the elevator is quite humid. The restaurant; Gabby's that is located below the hotel, has AWFUL service and terrible food. Read moreGenuine Expedia guest review
I needed a place to lay my head and rest. I wasn't in the room very long, it served its purpose. The bathroom is too small, I hit my arms, coming out of the shower and had to dry in the main room. The open closet had me concerned, so I left most of my stuff in my luggage. Housekeeping did not clean the room too well, because somebody's used tissues […] were still behind the night table (I had to plug in the lamp and discovered them). Otherwise, the staff was very friendly and helpful. THe hotel is closely located to the subway system and it gives you a true feel for the real Toronto. I was never concerned about my safety. I would stay again. Read moreGenuine Hotels.com guest review
The location is good, but the comfort lacks in that the bathroom was so small I had to stand up on the toilet seat to close the door, the shower I took at 630am was ice cold so I didn't bother with the continental breakfast as I was so glad to get out of there.Genuine Hotels.com guest review
"Good hotel, good location, best price--Toronto"
Old hotel in transitional neighborhood off the beaten track--but two blocks from subway which is one stop from main Yonge line. Excellent price makes it a bargain.Genuine Expedia guest review
"Small but Nice"
Very small room and elevator, but otherwise a very nice hotel.Genuine Expedia guest review
Reserved Parking, but none available when I arrived. No bath towels in the room? OK for an overnight crash. Just not quite up to parGenuine Hotels.com guest review
I was looking for a hotel not too far from downtown that would be priced better than the downtown rates. This hotel was cheap, very nice and helpful staff plus it included free breakfast. the room was small and could have been cleaner, otherwise it was a great stay.Genuine Hotels.com guest review
"Better than expected"
I have nothing bad to say about this cute little hotel except for the fact that the front desk staff charged my credit card for $100 on my check in as a kind of security deposit for any incidental damages. Sherbourne subway station is hardly 100 meters away across the street and a shoppers drug shop is right across the street where I could buy quick […] snacks, drinks (soft), and protein shakes. So, neighborhood was quite nice and I loved my walks to downtown (Yonge-Dundas)which is hardly 15-20 mins.What else?... convenient connection to airport by subway to Kipling and then transfer to 192 airport rocket bus. Overall a nice, safe, and comfortable stay... would stay here again. Read moreGenuine Hotels.com guest review
It was pleasant.Genuine Hotels.com guest review
"Older, Nicely renovated hotel"
The rooms are big and clean. However half of the room face an outside bar which has loud music and patrons until well passed 1:00am. Please note I stayed on a Wednesday and Thursday night. Loud both nights. Free breakfast is meager.Genuine Hotels.com guest review
"Could of been better"
We had some problem checking in !! But in the end one great front desk clerk made it easy to go true thanks to him!!! Besides that the hotel was great !!! Just the cleaning of the shower was not good!!! Costumer service was great!!!Genuine Hotels.com guest review
"Cheap & central location."
Was ok for a week, but I expected something better. In Montreal I could book a Suite with kitchen included for the same amount.Genuine Expedia guest review
"Nice little downtown hotel"
I had a 2 night stay. The room was small, but very cute and clean. I did have the chance to see another larger room with a pull out that was also very nice. Everything I needed for my 2 night stay. Staff were very friendly and helpful. Always happy to answer questions, even drawing me a map for the subway. Their continental breakfast was nice and the […] coffee was great. Read moreGenuine Expedia guest review
On a short solo stay in Toronto all I needed was a clean room and a comfortable bed. Considering its location of convenience to transit links to the whole city and airport The Isabella more than adequately met my needs at a fair price, The room (304) was a little tight for space but there was only me The staff were obliging and the room was clean , […] the bed comfortable, the tv and a/c worked, breakfast was simple but generous and not overly sugary. All in all location and cost considered it was a pleasant surprise. Read moreGenuine Expedia guest review
"Dirty room,very poor service."
The hotel should have ' 0' 'Genuine Hotels.com guest review
location was great and felt safe in area! Room was older not very sound proof but very clean! Only complaint that you could here the water system running all the time sounded like you were in a loud aquarium made difficult to sleep!Genuine Hotels.com guest review
Very clean and helpful staff..Genuine Hotels.com guest review
Our first night at the Isabella was rather not that hospitable as the room we were booked in was very cold all night due to an air conditioning that blew in cold air that could not be turned off. However after taking to the Staff the next day they were kind enough to book us in another room that was very comfortable. Each and every staff we encountered […] was very hospitable, they addressed all our question from where to have a good meal to what is the best way to get around. The complimentary breakfast was an added bonus. The hotel was well located as it was on a bus route to some places that we wanted to visit as well as close to the subway station. Overall we had a good experience. Read moreGenuine Expedia guest review
"Nice little hotel, good for couples"
We went as a family to Toronto, my boyfriend, me and our 2 year old son. When we arrived at the hotel We walked past the full patio of the family run hotel and attached restaurant Gabby's into the lobby which was clean and nicely decorated with nice white couches, and a little bar. The young woman at reception was extremely friendly and acknowledged […] us right away, we checked in, she explained procedures and check out times, making friendly conversation at the same time (all though we discovered they did not have cribs, then directed us to our room on the 7th floor. We took the elevator to our room, though a little small, it contained a clean, comfortable double bed, a desk with a flat screen tv over it, cable tv, a mini fridge with a coffee maker on top of it and little bathroom with a shower, containing clean towels, soups and shampoos . On the wall above the bed was a very interesting mural of real life caves. Though we did find out from the hotel directory book in our room that food is only delivered to your room when you order alcohol, but it could be ordered and picked up downstairs. We only stayed one night but despite not having a crib they made every effort to make my son comfortable, we went to the lobby to request extra blankets and a cot mattress, the receptionist personally delivered it to our room. We found it very quite at night, easy to sleep and when we woke up at 6-am we checked out with no issuses. Read moreGenuine Expedia guest review
I enjoyed my stay the only thing way.when I asked for awake up call do not get so I missed my train ...not coolGenuine Hotels.com guest review
We had the smallest room I have ever seen. The double bed essentially filled the room. There was a tiny bathroom to the left of the bed that opened with a sliding door. That's the only possibility. A standard door could not open. There is no furniture (except the chair) and no place to put things except a small narrow window ledge. There were dirty […] dishes left over from the previous occupant on the bar fridge. The air conditioning did not work. Two bathrooms off the lobby were out of service for the two days we stayed at the hotel. The lobby and outside sitting area looks nice, even inviting, but don't be fooled. This is the first time I can remember having to apologize to my partner for having made a bad mistake on a hotel. Read moreGenuine Expedia guest review
"The Very Loud Sound of Industrial Waterfalls"
This was a nicely inexpensive hotel, well located near the Toronto centre. It's well maintained and does manage to live up to its image as a "boutique" hotel in a number of respects. But the water pipes make an amazing amount of noise: they're so loud, they interrupted our sleep, and the uncannily industrial sound of rushing water never stopped, not […] once. One might have assumed that we were unluckily placed in a particularly bad room, but the desk clerk nonchalantly informed us that the problem was hotel-wide and that there was only so much one could do to improve old pipes in an old building. So, be warned: the rooms are a bargain for the area, but they are untenably loud. Read moreGenuine Expedia guest review
Just really not good enough. Car park, bar, staff, cleaners, all pretty terrible.Genuine Expedia guest review
The room was very, very dark. Even at mid-day, I had to keep all the lights to be able to see anything. I had a good experience otherwiseGenuine Hotels.com guest review
"Nice hotel near from Toronto university"
It's nice hotel and nice stuff they very patient and nice smile all the timeGenuine Expedia guest review
"Close to downtown"
Friendly staff. It was a very busy weekend and they still managed to give us a room upgrade. I would stay here again. It is in a safe area of town and close to all amenities.Genuine Expedia guest review
My wife and I got to the hotel at midnight in summer. The disappointment began when we find out that our room did not have air conditioning even though we had specifically requested an A/C room! We spent a very uncomfortable first night in a war, room. We requested a room change the next morning and were told to pack our belonging and that they would […] move them for us to the new room during the day. When we got to our new room that night we checked that all of our things were there -they were. However, when we got back to the hotel the next night we noticed that my new leather sandals had disappeared! We talk to the girl in the reception and she contacted the cleaners who apparently told her they knew nothing about my sandals. She then told us that maybe the cleaners threw them away by mistake! Unbelievable! IN addition, their complimentary breakfast is pretty bad. It is nothing more than store bought mini muffins, sliced bread, cereal, mil, and coffee. Read moreGenuine Expedia guest review
"The people make the difference"
My flight to Toronto was cancelled so I rang ahead from NYC and they held the room and even transferred me to one with better air-con. My luggage, to compound matters, ended up in Chicago and they were very good at getting the room ready for me and helping out with co-ordinating the returned suitcase. It's on a busy road so expect a bit of noise from […] traffic but other than that the people made the difference for me. Read moreGenuine Expedia guest review
I understand the limitations of a 'boutique' hotel but the parking was more than 3 blocks away and there was NO air conditioning as advertised. Upon arrival there was a floor fan running in the 86 degree room which the front desk clerk said he would look to get the A/C working. Did not and was not. Was shown two other rooms, both with no A/C. When asked […] to speak with the manager the following day we kept getting the run-a-round as the clerks were well trained in rote responses. VERY dissatisfied. Read moreGenuine Hotels.com guest review
"Great location but"
Great location, fair price, friendly but unknowledgeable staff. The hotel is comfortable but a little tired. I had to jury rig the bathroom sink plug, hope that I had a sharp object to work the tv remote and forget the forget the breakfast. As for the telephone bring your own. Yet I still enjoyed the place for comfort and location.Genuine Expedia guest review
"Hotel fails in HVAC systems (too noisy in summer)"
Bad experience Hard too sleep. But staff very pleasant and ready to help.Genuine Expedia guest review
"Good location, easy access to subway"
The hotel was in a good location with easy access to Sherbourne subway station which enables you to get around. The hotel itself was a bit dated needing some work on A/C. It was like sleeping under a waterfall, hearing the constant noise of running water but its better than trying to sleep in a very hot room. The restaurant underneath the hotel (Gabbys) […] was excellent, good service, good food. That's one of the reasons why I booked the hotel along with its location. Overall satisfied. Read moreGenuine Hotels.com guest review
"First stay-First Impression"
This was my first stay here. I am very familiar with the area and really like it a lot choosing Isabella as a second choice when my usual hotel up a block had no vacancy. Isabella Hotel has a nice vibe, real nice patio, great natural light in lobby, hassle-free parking for my pickup truck, attentive and efficient service at check-in. Very clean. BUT, […] the room. The room reminded me of travelling in the Soviet Union in the 1970's. Too small, too "tight" for a 6'2" man with a tiny girlfriend. A strangely positioned window that offered a view if you stood on the bed ( we did) but otherwise VERY claustrophobic! I'd give Isabella a second chance but only after carefully quizzing the reservation agent first. Read moreGenuine Hotels.com guest review
"First time travellers in TO. Location was convenie"
First time travellers in TO. Location was convenient. You can walk from hotel to core of downtown easily. Hotel was terrible though they had to move us 2 times because our temperature control was not working. It was extremely hot. We had to open our windows at night to get some sleep. Lay out of hotel is weird too. If you are sitting on the toilet your […] knee will touch the sink and you have to sit slantly because of no space! Very small. Elevator can only fit 5 people so if you are afraid of space then u might as well take the stairs. Beware of asking the hotel to call a cab service for you too. Cab will charge you tremendously. I think they know the owners and they give them a cut. Might as well go to streets and get a cab yourself. Breakfast is horrible too. They only have 1 microwave for the entire hotel that is located i. The lobby. Very dirty. They dont clean it Read moreGenuine Expedia guest review
"Our Stay at the Isabella Hotel and Suites!!!"
When I arrived the girl at the desk Doreen was very pleasant. She was able to check me in my room earlier than 3pm, which was wonderful as I was meeting a friend thereafter to show me a bit of Toronto. The room was clean, small, but fine for someone just using it to sleep. Our bed was quite comfortable. We will be booking there again upon another visit. […] Thank you to the staff for your prompt response whenever we required anything, such as more towels, and hair dryer. :-) If I could suggest one thing, that would be to have a little more items for the continental breakfast. Other than that, we thoroughly enjoyed our stay. Read moreGenuine Expedia guest review
"Three days stay."
Godo location and great just to use for sleeping. The services was very good.Genuine Hotels.com guest review
"Old but close to the subway"
Breakfast was simple but good. Quite old building, slow internet but room was quite big. No toothbrushes or conditionerGenuine Expedia guest review
"room too small with a very small window"
they don't serve anything but breakfast and breakfast is not very good. the carpet haven't been clean for a while. the room is dusty so is the glasses and the coffee maker.Genuine Expedia guest review
"Nice-looking hotel on quiet street, bad soundproof"
Hotel is on a quiet street, so barely heard any traffic noise, but neighbouring hotel tenants could be audible entering and exiting the floor until about 3am. Mostly doors slamming were heard, but there was some loud conversation as well. Hotel clerk spoke sternly to me about not smoking in my room and the consequences if I did. The room when I entered […] had the mild stench of cigarette smoke already inside, which I found rather ironic. You can't call a room non-smoking when clearly someone had already smoked there in the past or people in neighbouring rooms had been smoking. I would have complained, but I had already spent 16hrs. that day travelling and lost 3 hrs. with the time-zone change, so I was really just wanting a quiet restful night. But of course aside from noise from the other guests, my thermostat was fixed at 26 degrees Celcius all night, and the fan ran all night but did nothing to change the temperature to a cooler 19 degrees. They had a cooling fan already in the room, but I wanted to avoid the extra noise. I think I got a whopping 2 hours of legitimate sleep in there and had an interview early the following morning so I couldn't take advantage of the free continental breakfast. Overall, I got better sleep on my 4.5 hour flight home. Read moreGenuine Expedia guest review
Only thing was the thermostat was screwed up. Rest fine. Restraunt /Bar downstairs really good.Genuine Hotels.com guest review
"Close to Concert ...Thats about All!"
The location was good because it was close to the concert I went too, but the hotel rooms weren't very clean, the beds had hair on the comforters, not very appealing, kind of gross. Pop machine near lobby had pop that was expired in July of 2013, when we told desk they said it wasn't their job, it was the bar downstairs. I went with four different people […] and none were impressed with the rooms. Read moreGenuine Hotels.com guest review
"Clean, cheap and cozy"
Stayed for one night. Located close-ish to the downtown core in a quiet area. The room itself was quite small and cozy, but was clean and good for the price.Genuine Expedia guest review
N.Genuine Expedia guest review
Standard room, was small but very clean and bright staff were very courteous ,restaurant/bar on location also clean, friendly service. also close to TTC subway overall was impressedGenuine Hotels.com guest review
"Wonderful place to stay."
Initial room was small, though efficient. Was moved to another room because of a heating issue. This room was exceptional, LOVED it, over and above my expectations The desk clerk was extremely helpful (Molla). Had great dinner/drinks at the restaurant in the hotel, wonderful wait staff. When staying in the city will certainly make the Isabella my primary […] place to stay. Read moreGenuine Expedia guest review
The hotel was quiet, and I think it was at a great location... kind of a residential neighbourhood, but it only a leisurely 45 minute walk to the CN tower. All of the common areas were very clean and well maintained, but my room was in need of repair (bathroom door didn't lock, entry door deadbolt didn't work, cracks and poor workmanship on some of […] the drywall). I would stay there again, but hopefully in a different room. Read moreGenuine Hotels.com guest review
"Hotel with character"
Very accommodating, friendly staff. Beautiful older castle looking building with a different picture background on the wall behind the bed. Pretty good breakfast and WiFi aswell. Also has a gabbys restaurant attached with a patio for the summerGenuine Expedia guest review
Congested room And average serviceGenuine Hotels.com guest review
Ok for our purpose and value for what we paid, except that overnight parking is across the street and a little expensive because of that $15, not underground.Genuine Hotels.com guest review
Cute very home like room! The staff are always in a happy mood and very welcoming! Very clean and deffinatly perfect for a night or 2! :) My favorite hotel when I like to stay down town toronto very close to everything!!!Genuine Hotels.com guest review
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