All hotels in Branson, Missouri, United States of America
1 room, 2 adults
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2315 Green Mountain Dr, Branson, MO, 65616, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 137 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"Very nice stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We got the suite with the jacuzzi tub and it felt like we were staying at some upscale Hilton hotel!! It was so WONDERFUL!!!! The Jacuzzi tub was near the bed in the actual bedroom part not in the bathroom part so we were able to even watch TV from the Jacuzzi tub. Breakfast was cereal, eggs, sausage, biscuits, and pancakes. The gentleman that was in the breakfast area who works for the hotel was so kind and considerate and even when breakfast was officially over he went around and ask people if they were done before he started putting away the food. The staff was very friendly and we would stay here again in a heartbeat!!
Genuine Hotels.com guest review
1 night romance trip Jun 28, 2015
A Traveler
US
4.0 / 5Excellent
"nice place if you dont get the elevator room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the hotel is a good place to stay and we only had a couple of issues. The first was on our second day at the hotel we left our room that morning and when we returned about 5pm our room still had not been cleaned and serviced. It was explained to me by the cleaning personnel that they were short handed that day which must have been the case because we didn't have the issue again on any of the other days there. The other and biggest issue we encountered was the location of our room. Our room was located on the opposite side of the wall from the elevator and we had to endure the constant (and I mean constant) noise of the up and down of the elevator. Not sure why a hotel of this size would have an elevator that stayed that busy but it did. They really should consider turning that or any other room with that proximity to the elevator into a storage room or something so no other customers have this issue.
Genuine Hotels.com guest review
4 night family trip Jun 24, 2015
A Traveler
US
4.0 / 5Excellent
"Clean but offer discount on Bldg 2!!!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean, accessible...only thing I did not like was not knowing that building 2 had no indoor pool or front desk services. If you put someone in building 2 there should be a discount on the room...since you DO NOT have all the services advertised to you. And, PLEASE lose the awful looking uniforms!
Genuine Hotels.com guest review
2 night romance trip Jun 20, 2015
Brenda
US
3.0 / 5Good
"Two buildings"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
There are two buildings - one has indoor pool and one has outdoor pool and not convenient to one another.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
A Traveler
US
3.0 / 5Good
"Just Okay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Clean rooms,comfortable beds, but the tiniest bathrooms I've ever seen in any hotel I've ever stayed in. Breakfast wasn't much. Just biscuits with gravy (no flavor) and little tiny microwave sausage links.the biscuits and gravy are the only thing alternated with scrambled eggs every other day. A machine that popped out rubbery pancakes, bananas,watery oatmeal with a bowl of brown sugar to add, then toast and English muffins. Pool was clean, went with our kids and gbabies so they were nice enough to give us side by side rooms.
Genuine Hotels.com guest review
3 night family trip Jun 8, 2015
Shelley
US
5.0 / 5Outstanding
"Breakfast doesn't digest well during FOX news"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were extremely pleased with the hotel, it's cleanliness, decor, etc. However, in the breakfast area FOX news was running on the television while we were trying to eat. We found this very offensive. I would suggest that you select a more non-controversial program to run.
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2015
Tom
US
4.0 / 5Excellent
"Yes! Yes! Yes!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is nicely remodeled in a great area of Branson! The indoor pool is fantastic (they also have an outdoor pool). Laundry is available; perfect for large families. The only negatives I have was low water pressure and not bathroom ventilators anywhere. Not a big deal when everything is perfect.
Genuine Hotels.com guest review
3 night family trip Jun 2, 2015
Tonya
US
5.0 / 5Outstanding
"Family vacations!!!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was wonderful!!!
Genuine Hotels.com guest review
2 night family trip May 30, 2015
Juana
US
4.0 / 5Excellent
"Branson"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for 2 nights. Hotel has been remodeled and is very nice. Clean rooms and very friendly staff.
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
BRENDA
US
4.0 / 5Excellent
"need some training"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Beds was a little hard could be a little softer the house keeper need more training did not take out the trash one day.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for your feedback. We will mention this to housekeeping to prevent this from occurring again. We hope to serve you again in the future.
4 night romance trip May 17, 2015
Debra
US
4.0 / 5Excellent
"Comfortable Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice location and newly renovated hotel. Very quite and close to grocery store, restaurants,entertainment and shopping.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
Thank you for staying at the Grand Oaks Hotel. We do pride ourselves on our location and are pleased to hear you enjoyed your stay. We hope to see you again soon!
2 night romance trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Two Year Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a wonderful stay. We wish we could have stayed longer. The nicest people greeted us and was very helpful. The room was immaculate. Give it a try when your taking a visit to Branson.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. We are glad to hear you enjoyed your stay and our amenities. We hope to have the opportunity to serve you again!
1 night romance trip May 16, 2015
Julia
US
4.0 / 5Excellent
"Nice Place with good breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was great. Staff did a good job. Very pleasent. Location is Ideal. Only one ice machine worked. Only suggestion would be to get the staff behind the counter updated uniforms. The average plumber has a better looking uniform. I have grand kids in the area I will be back.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
Thank you for staying at the Grand Oaks Hotel. We've recently finished our total renovation and working on improving other areas of the hotel, including the uniforms. We look forward to seeing you again!
4 night family trip Apr 30, 2015
Richard
US
5.0 / 5Outstanding
"Enjoyed my stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was very warm, welcoming,and very professional. The hotel was very clean and felt like home away from home. I would definitely recommend this hotel. Very quality service!
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us! We are glad to hear you enjoyed your stay with us and hope to see you again soon!
2 night trip Apr 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Great home away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
Thank you for staying with us! We're pleased to hear you loved our property. We hope to see you again soon!
2 night family trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"5 day trip to Branson"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice place, great location. We were in building 2, they've nearly finished renovation of building 1, hadn't finished fitness center, which we would have liked to use, but would stay again. Great value for the quality of room.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us at the Grand Oaks Hotel. We have now completed our total renovation, and are very happy with the results. We look forward to serving you again!
4 night romance trip Apr 14, 2015
Janet
US
5.0 / 5Outstanding
"Nice clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice staff great location at a good price. Only negative was long line for breakfast but breakfast was good.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. We do pride ourselves on our central location, and are glad to hear you enjoyed our complimentary hot breakfast. We hope to see you again soon!
Other trip Apr 5, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Probably won't stay there again. Staff not very friendly or helpful.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We're sorry to hear you didn't enjoy your stay with us. We hope you will return and stay with us again.
Other trip Apr 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Came back a second time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed here last spring and knew that we would stay again. It is close to many of the things we do in Branson. It's easy access, clean, friendly staff, great free breakfast. We haven't had time to use the pool or fitness center but they look great. We will probably stay here every time we come to Brandon.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us again! Hopefully next time you can try out the pool and the fitness center. We look forward to serving you again!
1 night romance trip Mar 19, 2015
John
US
5.0 / 5Outstanding
"We will stay here next time we visit!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pros: The room was newly renovated and looked great. The hair dryer wasn't attached to the wall. Microwave and a bigger "mini" fridge than usual. Good sized indoor pool and 2 hot tubs. There was a second sink and mirror outside of the bathroom. Very handy with 4 people in the room. Cons: There was no vent in the bathroom. Indoor pool wasn't heated (in March) but pool room was really warm. I give breakfast 5/10. It was a hot breakfast with a good variety. Some things tastier than others.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. We are glad to hear you enjoyed your room and the amenities provided. We hope you will come stay with us again!
Other trip Mar 22, 2015
Jennifer
US
4.0 / 5Excellent
"Spring break vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great staff great breakfast nice clean rooms only think that was not great is walking from the 2nd building for the kids to swim but besides that everything else was great!
Genuine Expedia guest review
Response by Grand Oaks Hotel
We are glad you enjoyed your stay at our property. We look forward to serving you and your family again!
Other trip Mar 21, 2015
casey
US
5.0 / 5Outstanding
"Love it!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had the room with the jacuzzi tub in the suite & it was phenomenal, the hotel is beautiful, very clean, and I was overly impressed with our room! We were on our honeymoon & will be back with our family!!! They also were under construction and waited until everyone was up at 9am to start the construction, very considerate!
Genuine Expedia guest review
Response by Grand Oaks Hotel
Congratulations! We would like to thank you for staying at the Grand Oaks Hotel, and look forward to having you stay with us again!
Other trip Mar 20, 2015
ashley
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room, good size pool, great stay for my daughter and I.
Genuine Expedia guest review
Response by Grand Oaks Hotel
Thank you for staying at our property! We are happy to hear you enjoyed your room and our indoor pool. We hope you will choose to stay with us again!
Other trip Mar 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with indoor pool."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The accommodations were acceptable. The staff was extremely friendly and helpful. The hotel was clean and the rooms were large and comfortable. The hotel was extremely family friendly.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank your for staying at the Grand Oaks Hotel. We take pride in the quality and cleanliness of our rooms. We hope you will stay with us again!
Other trip Mar 18, 2015
R
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel. It was under construction. When construction is complete, the hotel will be gorgeous.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us! We are in the final stages of our total renovation and look forward to the completion. We hope you will come back and stay with us again to see the new rooms!
Other trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to nearby attractions."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Experience was good - friendly staff and easy to work with.
Genuine Expedia guest review
Response by Grand Oaks Hotel
Thank you for choosing to stay at the Grand Oaks Hotel. We are happy to hear you enjoyed your stay, and hope you will come stay with us again soon!
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice rooms and great staff."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the stay, employees very nice and the room was clean and very comfortable. I would recommend to anyone to stay at this hotel. Also was in a good location to lots of things in Branson.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us. We are glad to hear you were pleased with your stay, and hope to serve you again in the future!
Other trip Mar 5, 2015
A Traveler
US
3.0 / 5Good
"Under construction"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
The shower head leaked and this is because maintenance did not fix it correctly. They are renovating the hotel, so hopefully things are going to much nicer at a later date. The breakfast was not horrible but not great either. We only had 2 towels so we had to call for more, which was given very quickly. The room was clean and they offered free wifi. We tried to stay away from the hotel as much as possible due to construction.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for choosing to stay at our property. We are glad you did enjoy your room, and we are in the final phase of our total renovation. We hope you will come and stay with us again when it is complete!
2 night family trip Feb 12, 2015
Brandi
US
5.0 / 5Outstanding
"Nice hotel right off of strip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautifully remodeled rooms. Beds very comfortable
Genuine Expedia guest review
Response by Grand Oaks Hotel
Thank you for staying at the Grand Oaks Hotel. We are proud of our newly totally renovated rooms, and we are glad you enjoyed them! Our mattresses are Serta Presidential Plush mattresses, and are quite comfortable. We hope you will come stay with us again!
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location.....looks brand new too!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Decided to book here because of the price, location, and appearance. I was not disappointed. We have stayed 5 different places in Branson in the last 5 years and this was our favorite. We had to check in over in Building 1 and then drive over to Building 2. Our building looked completely brand new. The rooms and toilet/tub area are small, but adequate. Getting in and out of the building was a plus....a large, flat parking lot with easy access to the elevators. The breakfast room was large and two story with huge windows and a nice view. The breakfast included pancakes, canned fruit, yogurt, hot oatmeal, cereal, eggs, meat, breads, and juices and coffee. There is also a Panera Bread in the same parking lot, so you could walk there if you wanted to. My kids wanted to swim, so we had to pack up and drive up the hill to building 1 which has the indoor pool. The pool area was sealed well and very warm. The kids loved the warm pool. This building, Building 1, was being completely remodeled.....I mean down to the studs in the wall, so it will soon be like new. The people at breakfast were a nice mix of ages and extremely friendly and polite, but the pool area had lots of younger people and some were a little rough around the edges....loud, arguing, yelling rudely at kids, etc. Of course, people like that can be anywhere, so it wouldn't keep me from visiting again. Overall, great experience...and I will request Building 2 because of the nice breakfast area and ease of parking.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us. We are glad you enjoyed your accommodations in Building 2. We do have an outdoor pool at Building 2, however it is only open seasonally. We hope you will come back after our remodel and give Building 1 a try!
Other trip Feb 16, 2015
Aprilpear
US
4.0 / 5Excellent
"good hotel, good price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel was under construction. Though noise was not a problem over the weekend. Indoor pool and hot tubs were nice. Room was clean, but had a strange odor. Everything worked and I would stay here again. Just would want to check out the room first so we didn't have that odor again. Also, breakfast provided left a bit to be desired. it want bad tasting just lacked options.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We are glad you enjoyed your stay at the Grand Oaks Hotel. Upon check-in if you find a problem with your room, please contact our front desk and we will do what we can to accommodate you. We do hope you will come and stay with us again soon. Have a wonderful day!
1 night family trip Feb 7, 2015
cathy
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Hotel under construction but nothing on website about the construction. Maybe a nice place once construction is complete. Continental breakfast was poor.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We are sorry that you were not pleased with your stay at the Grand Oaks Hotel. We are in the final stage of our total renovation, and hope you will return to see the outcome. Our breakfast of, fresh pancakes, hot and cold cereals, fruit, breads, juice, coffee, hot tea, and milk are served daily. We also offer additional hot items are served on a daily rotating schedule and include either country gravy and biscuits or scrambled eggs and sausage. We do hope you will come and stay with us soon! Have a pleasant day!
2 night romance trip Jan 17, 2015
mary
US
5.0 / 5Outstanding
"Super hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Newly remodeled rooms. Very nice and friendly staff. Will stay again on next trip.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We are pleased you enjoyed your stay at our hotel. We look forward to you staying with us in the future!
1 night romance trip Jan 21, 2015
Traci
US
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was nice and rooms were clean. Felt like I was at home.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
Thank you for staying with us! We do try to make our guests as comfortable as possible and provide a clean stay. Do come back and stay with us again!
1 night family trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Love this hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful rooms, staff very friendly. Will definitely stay there again!!!
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We look forward to serving you again! Come back soon!
1 night romance trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"stay at grand oaks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We are glad you enjoyed your stay! Please come back and stay with us again!
2 night business trip Dec 31, 2014
jacqueline
US
5.0 / 5Outstanding
"Love this place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is our preferred hotel when we stay in branson. For the value you can't get any better. Staff is always friendly and wiling to help and answer questions. Rooms are modern and clean!!! The bed and sheets are amazing it makes you not want to leave. toiletries, coffee maker, hair dryer, microwave, fridge and tv in every room. Large delicious breakfast every morning. Something for everyone - husband and kids like it. Juice, coffee, water, cereal, toast, pancakes, oatmeal, yogurt, fruit are the basics and on different days they have either biscuits and gravy or scrambled eggs (real eggs!!) and sausage. Both are very good! Eating area is really nice and cozy. They have tvs and during Christmas time a large christams tree. Highchairs and booster seats for the kids. Super clean everywhere you go! Convinent parking. Kids enjoyed the indoor pool although it was colder than usual in there since they are doing some construction/remodel in one of the buildings. Other than that another great stay at Grand Oaks!
Genuine Expedia guest review
Other trip Dec 23, 2014
Jessica
US
4.0 / 5Excellent
"4stars"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean & Comfortable. The showers and the soap dispenser was a little disappointing.
Genuine Hotels.com guest review
Response by Grand Oaks Hotel
We would like to thank you for staying with us. We do strive to provide both luxury and comfort at an affordable price. We are sorry you were not happy with our showers or the soap dispensers located in showers. We do provide bar soap in the room, so should you choose to stay with us again we would be happy provide more to you should you run out.
2 night romance trip Dec 12, 2014
Kyle
US
5.0 / 5Outstanding
"Condition of the updated room and price."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice staff and when overbooked upgraded our room. Will definitely stay again.
Genuine Expedia guest review
Other trip Dec 15, 2014
Ken
US
3.0 / 5Good
"Good location, nice staff, but noisy"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant staff, clean and decently appointed room. BUT our room was next to the elevator that was so loud and vibrated the wall so one bed was impossible to sleep in. People were using the elevator all night making sleep nearly impossible. Any other room might not be bad, with typical thin walls, but manageable. Breakfast ok but not for a diabetic. All carbs and NO protein offered except a pump container with plain yogurt. Breakfast attendant very pleasant and nice eating area
Genuine Expedia guest review
Other trip Dec 1, 2014
Pam
US
3.0 / 5Good
"Weekend Get Away"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel overall is perfectly fine. The staff are friendly and willing to assist. It is an average hotel, however, certainly suitable for a short-term booking and weekend get-away.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for your feedback. We hope you will return and stay with us again.
Other trip Nov 24, 2014
Pam
US
4.0 / 5Excellent
"Grand Oaks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Small but clean and well maintained rooms.
Genuine Hotels.com guest review
2 night family trip Nov 12, 2014
A Traveler
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was wonderful. Breakfast left much to be desired. Bathroom was a little small, but clean. I don't like soap dispensers, would rather have individual small bottles. Will stay there again next time in the area.
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
Teresa
US
4.0 / 5Excellent
"Double check the bed."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We only stayed one night and came in late. When I woke up I realized the down comforter on the bed looked like someone had eaten cheetos and wiped their hands on it and also had what looked like spills on it from a drink. We had no food in the roon at all so it had to be from the guest before us. I found this disturbing thinking I slept with a dirty comforter. I told the front desk and their response was they would let somoeone know. I really wish I would have checked the bed before I went to sleep.
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
A Traveler
US
4.0 / 5Excellent
"Easy, Clean, Comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Newly renovated. Mini fridge. Comfortable. Clean. Centrally located. I would stay here again.
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
A Traveler
US
3.0 / 5Good
"Ok probably will not go back."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We spent extra money on a nice room and the tv was small there was no soap. Also there was not a lot to choose from for breakfast and we got down there to eat at a good time. Wish we would have stayed some were else that is actually less expensive but better.
Genuine Expedia guest review
Response by Grand Oaks Hotel
Thank you for staying at the Grand Oaks Hotel. We've recently renovated and now have 36" flatscreen TV's in the rooms and have updated our breakfast to include: fresh pancakes, hot and cold cereals, fruit, breads, juice, coffee, hot tea, and milk are served daily. Additional hot items are served on a daily rotating schedule and include either Country Gravy and Biscuits with Sausage or Scrambled Eggs and Sausage! We hope you will come and stay with us again.
Other trip Oct 12, 2014
A Traveler
US
4.0 / 5Excellent
"Good value with Caveats"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Was a good stay. Hotel staff was great. Room was clean. Ample parking. Nice location close to the strip. Was a little put off by the construction but, overall it was a good place to stay. Breakfast was a little on the skimpy side but was still tasty. Rooms could have used a few amenities like individual shampoos and conditioner with toothpaste but I am a little spoiled by 3 star hotels so my expectation was a little off on that one. TV was great. Getting into and out of the room was easy with close parking. The outdoor pool was nice but the indoor pool looked a little dated and the hot tubs were out of order.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for your feedback. We have finished our total renovation of the property and have taken steps to improve our breakfast. We hope you will come and stay with us again soon!
Other trip Aug 25, 2014
Radiotech
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We weren't able to check in when we were told we would be able to. Staff outside smoking by the front door.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. Our check-in time is 3pm, and early check-in is only available if we have any clean rooms available. We have notified our smoking staff to step further away from the entrance. We hope to have the opportunity to serve you again soon!
Other trip Aug 17, 2014
A Traveler
US
2.0 / 5Fair
"Eh"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Room smelled awful when we arrived (combination of wet towels and feet) and there were no toiletries provided like the information said aside from hand soap by the sink and a dispenser of what looked like public restroom soap in the shower (I didn't bring shampoo or conditioner because that's generally what hotels include with "toiletries") so I had to use this stuff on my hair. Staff was nice and the room was fine, but probably won't be coming back because this place was more expensive than a lot of places in branson wasn't great enough to be worth the extra money.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. We are sorry you didn't enjoy your stay with us. We are taking steps to improve our hotel after our total renovation. We hope to have the opportunity to serve you again in the future.
Other trip Aug 6, 2014
Aly
US
5.0 / 5Outstanding
"Nice hotel near the action"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice room, friendly staff. Staff did great even being jam packed and busy. Room was clean and comfortable. Would stay again.
Genuine Expedia guest review
Response by Grand Oaks Hotel
We would like to thank you for staying at the Grand Oaks Hotel. We are pleased to hear you enjoyed our location and accommodations. We look forward to serving you again!
Other trip Aug 4, 2014
Richie
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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