All hotels in Santiago, Chile
1 room, 2 adults
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Guardia Vieja 285 Providencia, Santiago, Region Metropolitana, 7510249, Chile, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 30 reviews)

  • Location
    Great location
  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Breakfast
    Breakfast is average
  • Comfort
    Comfortable
  • Value
    Poor value for money
3.0 / 5Good
"Problem at check-in"
Overall, the hotel was a solid 3.5-Star but overall rating is lower because when I checked in with a prepaid Expedia reservation and confirmation in hand, I was told by the front desk that they had no reservation from Expedia and thus no payment. They were able to give me a room but I had to pay for it again and then have my travel agent request a refund after I had checked out. After a couple of calls to Expedia, the refund was facilitate to avoid double payment, but it was extra stress on me and significance extra work by my travel agent.
Genuine Expedia guest review
Other trip Oct 18, 2015
Irmela
US
3.0 / 5Good
"ok"
No WiFi in the room. Had to go down to the lobby.
Genuine Hotels.com guest review
1 night romance trip Nov 10, 2014
Valerie
US
3.0 / 5Good
"Good location"
It is a very nice Hotel and good location but I have many problems with WIFI connection
Genuine Expedia guest review
Other trip Apr 3, 2014
Richardo
US
3.0 / 5Good
"Good location"
Hotel is right in front of the famous recoleta cemetery. Locations is one of the safest areas in Buenos Aires. However the rooms needs to be updated. Hotel service was really nice. And a tip for those who wants to go straight to the airport, they have a taxi service (remise) that you can trust at a reasonable price.
Genuine Hotels.com guest review
3 night trip Jul 24, 2013
Carlos
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
Clean. Rooms are small. Breakfast ok. Friendly staff. Good shower. Location seems ok
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
AU
4.0 / 5Excellent
"Good location and good value for money"
It's a good and decent proposal for a short business trip. Well located and with the facilities you will need.
Genuine Hotels.com guest review
2 night business trip Sep 4, 2013
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"O que decepcionou foi o café da manhã"
Localização muito boa, mas o café da manhã deixou a desejar. Todos os dias ofereciam as mesmas coisas, muito pouca variedade e não eram saborosas. Fiquei 8 dias e estava quase comprando alimentos diferentes no mercado.
Genuine Hotels.com guest review
9 night family trip Dec 25, 2015
Ana Maria
BR
2.0 / 5Fair
"Não gostei - Custo alto, benefício pequeno."
O Hotel é bem ruim pelo preço cobrado. O quarto é péssimo, bem antigo. O banheiro do quarto é a pior parte, pois não tem box, mas apenas uma cortina. A água do banho vaza bastante, deixando o chão encharcado. A limpeza também é bem ruim, pois deu pra ver que o lençol em volta da cama (na parte próxima ao chão) estava bem sujo (e aquele sujeira deveria estar ali há muito tempo). O atendimento dos empregados do Hotel também deixa a desejar, pois não tratam bem o turista, dando a impressão que estão fazendo um grande favor em prestar algumas informações. Teve um dia que solicitei emprestado um adaptador de tomada, mas falaram que só poderiam vender. Como precisava carregar a bateria da câmera acabei comprando o adaptador. O café da manhã também é bem fraco, com pouca variedade e sem reposição. Em resumo, um hotel bem ruim e que cobra um preço alto. Um dos piores hotéis em que me hospedei. Apenas a localização do hotel é boa, mas há outros hotéis na região com melhor localização e aparentemente são melhores.
Genuine Hotels.com guest review
4 night romance trip Nov 4, 2015
Ricardo
BR
4.0 / 5Excellent
"CONFORTÁVEL E BEM LOCALIZADO"
HOTEL CONFORTÁVEL E MUITO BEM LOCALIZADO. BEM LIMPO. FUNCIONÁRIOS ATENCIOSOS.
Genuine Hotels.com guest review
4 night romance trip Jul 14, 2015
NELSON
BR
5.0 / 5Outstanding
"Excelente"
Excelente localização, limpeza e atendimento. Único ponto a desejar é o serviço de quarto que não atende após as 16h. Faz falta para os viajantes que chegam tarde. No mais, super recomendado!
Genuine Hotels.com guest review
3 night family trip Jul 25, 2015
A Traveler
BR
4.0 / 5Excellent
"Muito bom"
Ficamos 6 noites. O hotel é bem localizado e de um modo geral valeu muito a pena. Fica a ressalva para a não permissão do uso do frigobar, ele é fechado com chave. A cama de nosso quarto era muito mole, depois de 2 noites sentimos o cansaço nas costas.
Genuine Hotels.com guest review
6 night romance trip Apr 13, 2015
A Traveler
BR
4.0 / 5Excellent
"Otima."
Minha estadia foi muito boa. A limpeza e o atendimento excelente. Na minha opinião, os recepcionistas poderiam falar portugues também. O que não gostei : a banheira pequena, perigo de cair pois ficamos em pé dentro da banheira para tomar banho, e a saboneteira não tem o furinho para escoar agua e o sabonete ficando ali acaba muito rápido.
Genuine Hotels.com guest review
6 night romance trip Feb 4, 2015
A Traveler
BR
4.0 / 5Excellent
"Ótima localização, muito boas acomodações!!!"
O hotel está muito bem localizado na região da Providência, com diversas opções de restaurantes próximas é muito próximo de casas de câmbio e de um excelente shopping center, o Costanera Mall. Possui muito boas acomodações, com TV a cabo e ar-condicionado. E o melhor é o Wi-Fi gratuito. O Café da manhã também é excelente. A única coisa que talvez ficou um pouco a desejar é com relação ao atendimento dos funcionários no balcão, são um pouco "secos", mas parece ser um pouco ompadraomdo atendimento chileno...
Genuine Expedia guest review
Other trip Jan 2, 2015
Rodrigo
BR
3.0 / 5Good
"POR ACASO"
DUAS OCASIÕES FALTOU LUZ E NA ULTIMA O ELEVADOR FICOU QUEBRADO E SOMENTE HAVIA UM NO EDIFICIO. E ESTAVAMOS NO 5 ANDAR. BEM NO DIA DE FAZER CHECK OUT.
Genuine Hotels.com guest review
5 night romance trip Dec 11, 2014
A Traveler
BR
4.0 / 5Excellent
"Boa opção em Santiago."
Correu tudo bem, tanto que reservamos nova data no mesmo hotel. Muito satisfeitos com a escolha. Só um detalhe a comentar. Poderia se pensar em algum tipo de restrição de acesso ao quarto como aqueles cartoes de elevador, já que qq um pode entrar e subir sem ser incomodado , não há nenhum controle na portaria.
Genuine Hotels.com guest review
3 night romance trip Nov 28, 2014
Marcia
BR
5.0 / 5Outstanding
"Hotel agradável e bem localizado."
Ótima localização, perto do metro e de vários restaurantes e galerias. A equipe do hotel é prestativa e atenciosa. Recomendo.
Genuine Expedia guest review
Other trip Nov 26, 2014
Waldecir
BR
4.0 / 5Excellent
"Bom, mas podia ser melhor"
Bom hotel, mas alguns detalhes poderiam melhorar a estadia. O Atendimento é Muito bom, as pessoas são solicitas e atenciosas. o quarto é bom, amplo e arejado, porém se tem mais de 1,90 o banheiro pode ser um problema. com o esquema chuveiro na banheira minha cabeça quase batia no teto e ficava bastante escorregadio. O Elevador parece bem antigo e não inspira confiança, mas não ocorreram problemas. O Café da manhã é legal, mas bastante repetitivo. O Ponto Fraco!!! Mas muito fraco e que para mim pegou bastante é a internet. No quarto sem sinal algum, sempre que precisava tinha que descer até a recepção e mesmo assim era muiiiiito lenta.
Genuine Hotels.com guest review
4 night romance trip Sep 30, 2014
LMendes
BR
4.0 / 5Excellent
Instalaciones muy buenas, todo limpio, funciona, espacioso, agradable. Lamentablemente el personal que atiende no sabe y comete errores, en resumen está poco preparado.
Genuine Venere guest review
Other trip Sep 16, 2014
A Traveler
ES
4.0 / 5Excellent
"Excelente Hotel"
O Hotel é bem conservado, nosso quarto tinha uma vista maravilhosa para a Cordilheira dos Andes. Quarto limpo, bom tamanho. Café da manhã bem razoável, com poucas opções. Poderia melhorar o café da manhã. A localização é excelente.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Eduardo
BR
2.0 / 5Fair
"Servico ruim"
As instalações e localização são boas, mas o café da manha deixa a desejar. O que atrapalhou em parte minha estadia foi que fui muito mal atendida por funcionário que se recusou inicialmente a buscar um remédio que tinha esquecido no quarto do hotel logo após deixá-lo. Houve muita má vontade por parte do funcionário da recepção, falta de sensibilização com o problema que eu apresentava, e uma rudeza desnecessária e pouco profissional diante de uma demanda legitima que formulei. Já me hospedei em inúmeros hotéis pelo mundo, e estou acostumada com uma prestação de serviço que se preocupa em atender às necessidades do hóspede. Faltou boa vontade e cordialidade.
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
A Traveler
BR
3.0 / 5Good
"se paga la ubicacion"
proporcionalmente caro para la calidad de las instalaciones
Genuine Hotels.com guest review
1 night trip Jul 27, 2013
hardy
CL
5.0 / 5Outstanding
"service impeccable"
très bonne impression accueil formidable malgrès heure tardive d'arrivée
Genuine Hotels.com guest review
1 night trip Jul 2, 2013
PASCAL
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Oct 3, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
7 night romance trip Sep 23, 2015
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night romance trip Apr 6, 2015
Lorena Silva
BR
3.0 / 5Good
Genuine Hotels.com guest review
5 night romance trip Mar 8, 2015
Wilma
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night romance trip Dec 6, 2014
Marcia
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
7 night romance trip Sep 16, 2014
A Traveler
BR
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip Sep 18, 2014
A Traveler
BR
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night family trip May 9, 2013
Paulo
BR

TripAdvisor reviews for Eurotel Providencia

Overall rating:Based on 269 traveler reviews

Most recent traveler reviews:

Overall Rating
"Not impressed"
01/27/16 Rachelle L Ottawa, Canada
Travelled solo; January 2016; 4 nights total (before and after Easter Island) Pros: - Good location (off Providencia street). - Three blocks from one mall and a 15 minute walk from the mall attached to the Sky Tower - Close to supermarket Cons: - Hotel is outdated and needs renovations. Originally opened in 1994 and in dire need of change. Some of the outlets in my room did not work. - Staff does not speak English at the front desk or elsewhere in hotel - Extremely limited breakfast. No change from each day. Things are not refilled often enough given that it is also open the public - Small elevator. It can be tricky when you are staying on the 5th floor and can only take the elevator to the 4th floor - Laundry service is not efficient. Laundry came back with stains and when I tried to communicate that, it was not effective as no one spoke English - Noisy street at night as the street on the other side of the hotel has restaurants
Overall Rating
"Comfortable Hotel in Quiet Location"
01/25/16 HH27 Edinburgh, United Kingdom
Stayed here for 6 nights to explore Santiago for first time Good quiet location with easy access downtown via Metro or lovely 45 minute walk through parks alongside river Close to shops/ supermarket / metro and some nice restaurants Quiet street Code Junior Double suite with access to lovely roof top terrace Allocated standard room initially in error tho quickly resolved These looked very small Helpful staff tho some of night staff had limited English
Overall Rating
"Business-like and relatively calm"
01/11/16 Sergei P Santiago, Chile
No-nonsense atmosphere. Personable front desk with good English skills. Efficient but testy maintenance staff. Parking available. On a crowded one-way side street with one-way access that can be tricky to negotiate. Good restaurant. Physically in reasonably good condition. Has elevators. Neighborhood is noisy and there is a bit of sitting/standing around, yelling and people moving about at odd times.
Overall Rating
"Good hotel in a nice area!"
01/08/16 Buia59 Washington Dc, District Of Columbia
Very nice location. Room was very nice. Good service. Friendly front desk staff. Very good and tasty breakfast. Loved the cold water with lemon and green apple in the lobby. Restaurants were closed on the new years eve and hotels were understaffed but the concierge made us sandwiches for dinner!
Overall Rating
"An average hotel in a very good location"
12/03/15 Caio Bruno P Sao Paulo, SP
I stayed for a week in this hotel during a business trip. The hotel is in a very good location in Providência, near to most of the attractions and restaurants (walk distance) in a very quiet and safe neighbourhood. The room I stayed was not so good. It was on the 6th floor, which I couldn't get there using the elevator (I had to go to the 5th floor and take the stairs). Shower was cold half of the time. The elevator is too small and it seems to need a retrofit. Breakfast is less than average, with limited options. I expected more because of the price you pay for a room.
Overall Rating
"First time in South America from Australia"
11/24/15 Debasis B Melbourne, Australia
Our first time in South America. This is not a flash hotel but functional and got a small but neat restaurant. The hotel is in a quiet street in a central location of Santiago. The taxi trip from international airport took about 30 minutes. The metro rail is within 5 minutes’ walk. The staff are friendly and always tried with English translation. There are convenience store nearby and few restaurants. The only thing missing in the room is facility to make tea or coffee. As Aussie traveller, we are used to have an electric kettle, cups, tea bags and coffee. The other point worth mentioning is that almost everything is closed on Sunday in Santiago particularly restaurants in nearby area and including the hotel’s own restaurant. On Sunday evening we had to survive on Mac Pollo (or Mac Chicken as we know). The variety of food in the local restaurants are limited. The last thing we wanted to eat in our holiday are pizza, pasta, burger, steak or chips. But that’s all you will get to eat with occasional sushi shop.
Overall Rating
"Great location"
10/30/15 canada236
This hotel is very well located for the Sky Tower (6 blocks away) which is a must visit and 2 blocks from several restaurants ranging from $ to $$$. Staff are excellent; breakfast is good but limited; rooms include free wi-fi and are comfortable.
Overall Rating
"great location, helpful staff"
05/06/15 zzzlarra
I picked this hotel as I was told Providencia is very safe at night. It was. The hotel is close to the metro, restaurants and shops; and only a block away from the hop on hop off bus stop (for sightseeing). We stayed in a two bedroom apartment. It was very clean and comfortable. Breakfast was included buffet style. The staff were extremely friendly and helpful and will book tours and a safe taxi back to the airport. Just minor things... tea and coffee were not supplied even though we had a kitchen; and at first i thought there was no hot water...it took a couple of minutes to come through.
Overall Rating
"Great staff"
04/17/15 Shana M
I really enjoyed my stay. The room was nice and clean and the staff were great. I speak almost no spanish but that wasn't a problem. There was plenty of shops and cafés to visit near by and the hotels restaurant was very nice. Thankyou for a great stay
Overall Rating
"Friendly staff and nice neighborhood"
01/11/15 drmolecule Chicago, Illinois
I stayed in the Eurotel Providencia for a week on business. The neighborhood is nice; it is safe and close to shopping, restaurants and the metro. The people at the front desk were very pleasant and helpful. There was always someone who spoke English and they went out of their way to be helpful. As others have noted, the breakfast area can be overcrowded at times, but I was always able to find a seat. The breakfast is essentially the same every day (scrambled eggs, sausage, some fruit, break, meats, cheese and cereal). You will get bored of this if you stay more than a couple days, but no big deal. My room was clean and spacious. The small little table made work difficult - there wasn't a proper desk in my room. It was very hot when I was there and the room AC did a good job. It can be noisy if you want to leave your window open. There are people milling around outside at all hours and so I had to sleep with my window closed and the AC on. It would have been nice to have fresh air, but such is life in a big city. All in all, I had a nice stay and the rate was reasonable. I'd stay here again.
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