"staff were so HORRIBLE food worst"
Hotel was beautiful, pools were amazing. Rooms super clean Check in was three. They made us wait till 6pm and still no room. We finally demanded a room and got one. There is no food or snacks after midnight. They say they have a snack room but what they put out at 11pm shall last till 6am. At midnight indent for a snack and a staff memeber said no […] more. You can eat what's left which was nothing. Now the restaurant was another scam. Online it says you have the option of dining at their on-site restaurants, only of you stay four days so day 1,2,3 nothing but Buffett food. Which sucked. No variety at all. When we went to book our restaurant. They said. No. I just checked in and they are full so I would have to eat Friday. Even thought I was only there Tuesday - Thursday. The staff and management could care less. Do not stay here if you want food. They barely feed you. Read moreGenuine Hotels.com guest review
Just got back and the only complaint I have is the beach. The hotel is nice and clean the rooms are nice but def in need of tv upgrades. The entertainment was amazing, at no point was I bored. The food is decent considering it's an all inclusive hotel, and drinks are pretty good too. The beach however, the water is nice and blue I'm some spots but the […] entire floor is covered alge and it makes the water look dark like lake water. Also of you don't like stepping on disgusting slimy alge then you will not get into the beach water. I heard a few people steped on sea urchins while I was there because you can't see the ocean floor and where you are stepping. However there is a beach down the bay maybe a 5minute walk that is beautiful. So if you want to save some money and still have a beautiful beach just suck up that walk and go to the beach next door at the Riu Tropical. One last thing the staff was AMAZING I can't stress that enough as that is very important. I will be returning to this hotel in the future. Read moreGenuine Hotels.com guest review
"Had a great time"
Enjoyed the venue and the location, and especially the entertainment crew. It's definitely a family resort, but my husband and I were still comfortable doing couple activities. Would definitely recommend this property.Genuine Hotels.com guest review
rude staff,grumpy bartenders and mostly was for family's. Food looked pretty but tasted pretty unremarkable. And if you get put in buildings 3 or 4 you have about half a mile walk each way. Absolutely no amenity's at the other end of the hotel.Genuine Hotels.com guest review
Very enjoyable good food, freedom and peaceGenuine Hotels.com guest review
Overall we enjoyed our stay. However the check in process was very unpleasant. We encountered the following problem: We were assured by Hotels.com that we paid to have two adults with two kids in each room. The hotel insisted that only one child was showing in their system. Even after initially speaking to a booking agent who confirmed what we had paid […] for, the hotel would not let us check in unless we paid for the second child in each room. We were in the lobby for about four hours with a group of children trying to resolve the issue. At first we had to use our personal cell phones to contact Hotels.com and were not allowed to use the hotels computer to follow up on this matter. Read moreGenuine Hotels.com guest review
I enjoyed my stay at RIU very much . The rooms were clean comfortable and more than adequate. I enjoyed the live music by the pool at night and there was an abundance of excellent local and foreign food. I would go back there in the future, considering the value it is. It is hard to find such quality at this price.Genuine Hotels.com guest review
This was our second visit so we really enjoy it there. The staff is very welcoming and helpful. We will most likely stay at Riu again and again.Genuine Hotels.com guest review
Loved it will definitely go back! Staff very friendly. Food was ok. Book your dinner reservation right after arrival to get a reservation they go fast!Genuine Expedia guest review
This was awesome. Fantastic. Amazing, do it. Do it now. It's great. Excellent time all around. Go Jamaica.Genuine Expedia guest review
"Nice location wake up to the sand and surf"
3 days of attentive variety coupled with convenience at a great price.Genuine Expedia guest review
Enjoyed the activities/ performances the hotel staff put on. Was a bit disappointed about the food well dinner, breakfast/lunch was much better. The room was also came with a liquor dispenser. The front desk staff was very friendly, will definitely return.Genuine Hotels.com guest review
Overall, the hotel was pretty average. There was always an employee available if you needed assistance. The entertainment crew were great, always had lots of energy but weren't pushy if you wanted to be left alone. Only issue we had was changing rooms because our a.c. wasnt working, no one at the front desk had a clue. They weren't helpful when you […] had an issue or question. Food was good, not amazing. Excursions were a lot of fun, not crazy expensive. Overall we had a great trip. Read moreGenuine Expedia guest review
"Disappointing for overpriced for what you get!"
This was our 4th time staying at RIU resort and unfortunately the worst out of all four stays. The hotel is closing for renovation for the summer, so it looked pretty run down, small old TV in the rooms, no conditioner, just shampoo and soap. Public bathroom NEVER had soap in the soap dispensers, no paper towel and the hand dryer didn't work. Food: […] only 3 restaurants on site that require two day in advance reservation- ridiculous! Only Gourmet restaurant is worth trying, the other two is waste of time. Buffet had good selection, but not as good as other RIU resorts we stayed at. I saw a huge cockroach crawling in the buffet and lost my appetite right away! Pros: they had variety of delicious local fruits that we've never tried before. Beach was great! Water was warm, clear and calm, lots of fish swimming around. We went sailing and kayaking (free of charge) almost every day. Pool water always looked dirty so we always stayed at the beach. Entertainment was great. Hotel staff was generally not really service oriented and looked like they didn't want to be there (maybe cultural thing). Last day of our stay, the lady asked me to leave lunch cafeteria because I was wearing beach towel. My cloths was soaking wet from the rain, so I had to use towel, she asked me to leave anyway. On my way out I noticed one lady eating in her swimming suit, I went back and brought it to her attention only to hear a comment that its not a bikini she's wearing but a swimming suit. Read moreGenuine Expedia guest review
Our air conditioner wasn't working all the time and the room was very uncomfortable at times. The food was just okay.Genuine Expedia guest review
"My first time in Jamaica"
This was my first time in Jamaica as I was celebrating my birthday. Vi had the most AMAZING time and the entire staff went out of their way to ensure that both my stat as well as my birthday was a great one!Genuine Expedia guest review
The hotel is ok but it could be better . Somethings are very old . For example the tv in the roomGenuine Expedia guest review
"Beautiful resort, right on the beach"
The Riu was nice overall. It's right on the beach, but has a really nice pool in addition to the beach. The hotel staff is really helpful, and they have entertainment all throughout the day to help the experience as well. The food was nice, the only thing was it was very hard to get dinner reservations at some of the nicer restaurants on site. The first […] day we got there, the restaurants were already booked through our entire trip. Overall though great experience and would definitely recommend! Read moreGenuine Expedia guest review
Stayed at Rui in Ocho Rios and expected the same sort of service. Food was just alright in the specialty restaurants nothing special. Buffet had plenty of food but was pretty much the same thing everyday. Resort and rooms were clean and didn't have any issues with the staff. Beach and water is amazing which is what Negril is all about!Genuine Expedia guest review
"Nice in pics but not in person"
They put us in a room in which the air condotioning was NOT working & then when we requested a room change we were asked to wait until 3 pm the next day & the bellman did not assist us with moving our bags.Genuine Expedia guest review
Hotel is adequate. TVs in rooms are older, but if you're going to Jamaica to watch tv you're going for the wrong reason! Needs some updates, but will be renovating in August and I'm sure will be nicer. We found it comfortable. Buffet food was ok. Restaurant Sir Andrews is the best dining by far - very good!Genuine Expedia guest review
Can't wait to go back after renovation, A steal of a deal this summer. Every drink in the book and room is stocked. Enjoy. Good for young and oldGenuine Expedia guest review
"Won't be going back to this hotel."
75% of staff is rude. Also you obviously can't trust them with things you leave in the room. According to the front desk if you have anything valuable lock it in the safe. In my moms room her Safe was broke and they told her until they could get it fixed she shouldn't leave anything valuable in the room.. So half of the first night she had to carry […] a bag around with her. To get into one of the nice restaurants for dinner you have to make reservations but when you make them they have to be 2 days out so make sure you make ALL your reservations the first day. We only got to go to one of the dinners because we were only there 4 days and didn't make the reservations till the 2nd day we were there. The buffet food is ok but it doesn't very much so got tired of eating the same stuff everyday. Read moreGenuine Expedia guest review
"Great family vacation"
We stayed 4 nights with our 2 kids who are 11 and 14. As repeat customers, we generally knew what to expect and because of previous positive experiences had chosen to stay here again. The beach and pool were great! The jerk chicken shack for lunch on the beach is one of our travel favorites. The shows were entertaining and a new one this year was the […] Steel Drums which were absolutely Vegas-worthy! Lots of variety to choose from the buffets, and as always breakfast was our favorite. A big breakfast and jerk chicken for lunch means you can stay on the beach all day. Fabulous warm weather escape from Never Ending Winter. Read moreGenuine Expedia guest review
I try to be positive of any vacation experience I have, but the room conditions of this hotel are horrible. I booked four rooms and the a/c was broken in three. I actually had to use our trashcan to catch all the water coming from the a/c vent. The vendors on the beach were not pushy or rude but there were so many, I must have said "no thank you" one […] hundred times a day! I lived in Jamaica for three years and have visited often so I know what to expect in a resort there and this place just let me down. I will say this though, if you're on a budget and the room is not but a place to crash and sleep off too much alcohol, you will find this place acceptable. I did think the food was good! Read moreGenuine Expedia guest review
We would definately come back to Riu Negril. My boyfriend booked an ocean front room. When we checked in, we were taken too a room in building #2 that overlooked a courtyard. He immediately called front desk to let them know of the mishap. We were then given a ocean front room in building #4 and was told we could get an ocean front room in building […] 2 the next day. We decided to stay in building 4 so as to not have to repack and change buildings in the midst of our day. It was nice and quiet and it was nice to see the weddings that were performed in front of our room. We were impressed with the cleanliness of the facility, especially the common restroom areas. Always a cleaning person on staff to make sure the facilities were clean!!! Our room housekeeper, Hyiasynth, did a wonderful job!! We did not care for the way the reservation system worked for the restaurants that require a reservation works. We were only able to get into Luigis for a 9 pm reservation on Wednesday, April 2. There were only 2 tables reserved, the rest were empty. I am a beef filet conoisseur. The beef filet in Luigis was the worst I have ever had. I was expecting more from a restaurant that required a reservation. The waiter on that night made us feel like we were putting him out. Again, not what I would expect from a restaurant that requires a reservation. The food in the buffets was good though. Read moreGenuine Expedia guest review
"First trip to Jamaica, a+!!!"
This was our first trip to Jamaica although the rest of our party had all been there before. We had an amazing trip and can't wait to go back. We were very pleased and impressed with everything at the Riu!! Our room was wonderful. The beach is stunning! Food was great and lots of selection!! All staff was very friendly and helpful. We will definitely […] be returning! Read moreGenuine Expedia guest review
"Riu Palace Tropical Bay"
My wife and I have stayed at The Riu many times in the past. It was obvious when we checked in. We were given a room as far from the masses as possible. Very very quite, mostly empty beach 15 feet from our room. And few if any beach sales people ( if you know what I mean). Love the resort, and the fantastic employees who go way beyond the limit to make […] their guests comfortable and happy. We, as usual, never made it to any of the alacarte restaurants, but pigged out at the buffet 3 times a days. There was always something new and different at each meal time. Bet we put on a few pounds. Would we stay there again (or at the other Riu in Negril? You betcha! Read moreGenuine Expedia guest review
"Nice hotel, good food, great staff"
Staff was great. Hotel was clean. It is both family-friendly and a good choice for spring breakers. Only complaint is that the "24 hr food" is terrible from 11 pm-7am. We had to be at the airport very early and there was no breakfast before 7 am and the food that was available had run out! Other than that, it was a great vacation spot.Genuine Expedia guest review
After first vacation got cancelled due to weather, we decided to try again. We'll worth the wait! Weather was wonderful and beach was beautiful. Pool was great also.Genuine Expedia guest review
Everything was nice, laid back, and relax. Very enjoyable.Genuine Expedia guest review
"STAYED HERE MANY TIMES AND THEY ARE SLIPPING A BIT"
I have been to Negril Jamaica many times, over 50 and have stayed at all the Riu hotels on the Island and have always been satisfied with the resort. This trip however was a little bit of a let down on two fronts, the main one being that they no longer offer free internet at the hotel. They offer 90 minutes every 24 hours and only in the lobby of the […] hotel. This is a change from when it was free all the time in the lobby. You can purchase more time as I did for 3 days for $30.00, but had a hard time staying connected. I know this seems petty, but in today's world free internet that works is a must. Also, the food that has always been the best thing about the Riu has slipped a couple of notches and is not quite as good and the the coffee which was always great in Jamaica is now watered down and barley drinkable. The hotel staff however are great and the beach is one of the best you will find, calm and clear. They also no longer allow you to visit the other Riu just a short walk down the beach from our hotel, This is also a change from the past and not sure why? I would still recommend the hotel as it is one of the best all inclusive hotels you will find in Jamaica, but would like to see them change their internet policy and make it free again. If enough people complain maybe we can get them to change back to the way it was before and should be in today's world. Read moreGenuine Expedia guest review
Nice hotel and beautiful beach. I was disappointed with most of the hotel staff. Especially lunch buffet staff. Almost made you feel uncomfortable. I ALWAYS tip and tip good. I could not bring myself to tip. Terrible service and the staff seemed as if they were mad at the world and hated you for making them help you, with the exception of a few, a very […] few! Can not understand what they don't get. Be nice and you will get a tip. Read moreGenuine Expedia guest review
"Great place! Great People! Great time!"
My girlfriend and I chose to stay here on our first trip to Jamaica in February 2014. We loved this place and everything it had to offer. The food was great and the drinks were strong. The people were nice and very helpful during our stay. Plenty of stuff to do at the resort and it is right on the beach!Genuine Expedia guest review
"First trip to Jamaica"
We have been to many other island resorts. We had never stayed at a Riu -but have heard good things about the chain from several friends. This particular resort in Negril (the Club Hotel...not the Tropical Palace) was an older facility that does need updating, but it was still very clean and food was very good. The buffet food main menu items did change […] nightly, and they have an excellent salad bar. The buffet experience can be hectic with people trying to get from one area to another for their food. The method for reserving the specialty restaurants was limiting. They only reserve for 2 days out, and there are only 2 seating times. Our only surprise was the lack of friendliness of the staff. The service was good, but it seemed the staff was not very happy --and it showed in how they responded to the guests. Especially the bartenders.There was a general sense that they were not feeling cheerful like you typically experience in resorts of this type. Drinks were weak, and tipping did not make a difference. this particular resort served off brand liquor. In talking with other travelers from other resorts they were served higher end brands we are familiar with in the states. The rooms were very clean, but somewhat worn in appearance and the air conditioning was not very cool and could not be adjusted much. Overall it was a very relaxing time, and we met some nice people from other places to make for a fun trip. The hotel is due to be remodeled this year. Read moreGenuine Expedia guest review
"Great resort friendly staff nice food"
Amazing family resort dissent price you feel like you are home. Like it a lot.Genuine Expedia guest review
"Great Place we will return"
Staff was great. Facility was clean. Beach area was kept nice. Housekeeping was wonderful. Front desk staff was cheerful and very helpful. Entertainment group was fun and engaging.Genuine Expedia guest review
"Very nice hotel."
This was a very nice facility with a great staff! The location, although far from the airport, was beautiful. The pools and the beach were both lovely, and the hotel itself was well maintained, if a little old. The staff were friendly and helpful, always ready to smile. While the pools had a lot of drinkers around them, one did offer more a family environment, […] which was much appreciated. My son made a friend instantly and my husband and I were able to relax and enjoy the beautiful weather. We'll definitely go back, and have already recommended it to friends. Read moreGenuine Expedia guest review
We had a great time! The food was excellent and the hotel is VERY VERY clean! We had a great time on the Ricks Cafe excursion! DEFINITELY worth the money. They had an excellent mix for both breakfast and dinner between Jamaican and American foods; everyone will be happy with the food selection!Genuine Expedia guest review
It's camp for grown ups. The food was awful and the staff were unfriendly.Genuine Expedia guest review
"Adequate but not great"
We had an oceanfront room. The hotel stay met the basic requirements. Clean hotel room, proximity to the beach, lots of food for an all inclusive resort. However, the food was mostly poor, average at best. The al a carte restaurants require 2 day advance reservation, no less no more. In this day and age, you expect Wifi to be included, but was not. […] You have to pay for wifi in your room and then hope it works given how far away your room is from the routers. The entertainment was repetitive and dull. It did get a few guests to dance and move, but mostly quite forgettable. Read moreGenuine Expedia guest review
Jamaica ... NO PROBLEM :)Genuine Expedia guest review
This is my second time here and I love it. The hotel is located in a tanquil part of the bay. I am sure the hotel seems a little outdated to others but I had a blast and the staff was great again. Will be returning again next year!Genuine Expedia guest review
The experience was wonderful, but made especially due to the incredible staff that although the hotel had just experienced peak capacity, they were always cordial, helpful and pleasant. They made you feel special even though there were so many other guests there. Loved the seemingly heated pool too :-) Also hard to beat the Negril beaches and sunse […] ts. Read moreGenuine Hotels.com guest review
"Not what I expected"
The staff & entertainment - hands down was superb. I was NOT SATISFIED with the selection of food offered. Completely disgusted with the 'cafeteria food' displayed for breakfast, lunch and dinner. Thank-god the Jerk Chicken Hut was available and made fresh daily. I also had to resort in asking the hotel employees to bring back some food as well from […] the outside. I wish there was more of a selection of the Jamaican culinary since that's what i was there for to enjoy their delicious dishes. I've been spoiled by other All-Inclusive's and NEVER had experience this before. Also, the food was NEVER 24/7 like other resorts. I wish that was available as well. Will I come back to this establishment again? Absolutely NOT. Read moreGenuine Expedia guest review
"Birthday girls weekend"
I had a wonderful time going back really soon. The drinks were great the staff was great entertainment was great.Genuine Expedia guest review
We have three of five nigths without Aur conditioner was very warm. Other things were excelent.Genuine Expedia guest review
"Fun in the sun"
Enjoyed the beach, the pool, the bars, the food and the entertainment . Had a great time.Genuine Expedia guest review
This is a very nice hotel. The grounds are well maintained and the staff is very friendly. The food wasn't the best, but still not bad; For drinkers, the mini bar in the room and access to food all day will make up for the lack in the food department. The beach in Negril wasn't as nice as I had expected. Seemed like the sand was compacted; maybe from […] the surf or heavy rain. It did rain each day that I was there. Just as a comparison, I stayed at the RIU in Ocho Rios a few days after staying at the RIU in Negril, and the food and beach were much better, in my opinion. If you plan to make use of WIFI, plan to either pay for the service or plan your usage accordingly. They provide you with 90 minutes of "consecutive" use in the lobby area per day; so once you connect, you have 90 minutes for that day. If you connect and stay on for 5 minutes, 85 minutes later, your free access is expired. I would suggest using Boingo b/c the location is one of their service locations. 24hrs of their access is much cheaper than what the hotel offers. Also, if you don't bring a computer and need to access something other than internet, you will have to buddy up with another guest who does have a laptop. They have an "internet" room, but the computers are so locked down, you cannot access anything other than a web browser. They do not have any computers around the hotel that they will allow you to use. I wanted to pull some video off my camcorder. Couldn't do it at the hotel Read moreGenuine Expedia guest review
"Nice resort for what it offers"
The resort though not the cleanest or newest was very nice for what you pay for it. Mind you, this is not a five star resort. The staff especially the entertainment crew were awesome. They really were there to please. As per the beach and all around environment, please take you insects repellant you will definitely need them and more. I would recommend […] the resort for those that want a laid back vacation. The food also was ok. I loved the lobster Read moreGenuine Expedia guest review
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