"Nice Reggae Marathon Spot"
A nice enough place to stay for the weekend. The liquor is not top shelf, however breakfast and dinner options are pretty good.Genuine Hotels.com guest review
"Not so good"
Been to three other Riu in Jamaica and this is possibly the worst. Staff here is more miss than hit and hotel is in need of major renovation. Food also was more miss than hit. Beach is not very good, long bay is superior. Unfortunately I would not return here or suggest this resort. Many other amazing places in Jamaica.Genuine Hotels.com guest review
"Stay at Riu Palace instead!!!"
The food isn't that great!Ate lunch 1st day we arrived and bees were flying all around soda dispenser and a bee fell into my husband's glass because one flew up the spout...yuck!!!! Thats the last time i ate lunch there. Ate dinner there 1 time,wasnt that great.The bathroom light fixtures are dated and hanging. No conditioner, toothpaste, or "real" […] shampoo (its a 2 in 1 type deal...soap and shampoo). Switched over to sister property (Palace) and food was WONDERFUL there. Stay at the Riu Palace Tropical Bay rooms are bigger, variety of food every night and its 10xs better. Had all toiletries, but u still need 2 bring or buy your own toothpaste. Worth the money to spend at Palace!!!! Read moreGenuine Hotels.com guest review
"Better resorts out there"
This hotel is in need of a total revamp! From the hard beds to the cheesy entertainment! We came, we saw, we would skip it next time. Food was good, beach was good, pool closes at 6pm everyday, which my kids weren't to happy with. Be wary of the entertainment people...they like to pump and grind it, in front of kids, and love to embarrass you on stage, […] they called my husband up on stage while my daughter was there, made him do push ups along with 5 other Dads?? And they don't let you leave until they are done with you....sit in the back of the stage area! We stayed in the 3000 hotel block, it's a walk, but not really far like other people complained about. Jamaica is a very poor Island, but the people have so much pride there, open up and talk to them, they are wonderful people! It would be nice if the government there would take care of them, it would probably help on my decision to visit there again. Read moreGenuine Hotels.com guest review
"Riu Negril all inclusive review"
Everything was great about our stay especially the entertainment crew. They were always there to make sure we had a good time and the shows were really great that they preformed. Everyone was so nice and helpful.Genuine Hotels.com guest review
"Wonderful first trip"
Everyone wonderful and everything went smoothly. Not a lot for kids to do, but we enjoyed it as a couple.Genuine Hotels.com guest review
Everything was great,but the food was the only thing lacking. Staff was truly top notch!Genuine Hotels.com guest review
"staff were so HORRIBLE food worst"
Hotel was beautiful, pools were amazing. Rooms super clean Check in was three. They made us wait till 6pm and still no room. We finally demanded a room and got one. There is no food or snacks after midnight. They say they have a snack room but what they put out at 11pm shall last till 6am. At midnight indent for a snack and a staff memeber said no […] more. You can eat what's left which was nothing. Now the restaurant was another scam. Online it says you have the option of dining at their on-site restaurants, only of you stay four days so day 1,2,3 nothing but Buffett food. Which sucked. No variety at all. When we went to book our restaurant. They said. No. I just checked in and they are full so I would have to eat Friday. Even thought I was only there Tuesday - Thursday. The staff and management could care less. Do not stay here if you want food. They barely feed you. Read moreGenuine Hotels.com guest review
Just got back and the only complaint I have is the beach. The hotel is nice and clean the rooms are nice but def in need of tv upgrades. The entertainment was amazing, at no point was I bored. The food is decent considering it's an all inclusive hotel, and drinks are pretty good too. The beach however, the water is nice and blue I'm some spots but the […] entire floor is covered alge and it makes the water look dark like lake water. Also of you don't like stepping on disgusting slimy alge then you will not get into the beach water. I heard a few people steped on sea urchins while I was there because you can't see the ocean floor and where you are stepping. However there is a beach down the bay maybe a 5minute walk that is beautiful. So if you want to save some money and still have a beautiful beach just suck up that walk and go to the beach next door at the Riu Tropical. One last thing the staff was AMAZING I can't stress that enough as that is very important. I will be returning to this hotel in the future. Read moreGenuine Hotels.com guest review
"Had a great time"
Enjoyed the venue and the location, and especially the entertainment crew. It's definitely a family resort, but my husband and I were still comfortable doing couple activities. Would definitely recommend this property.Genuine Hotels.com guest review
With its all inclusive package, the experience was better than a cruise.Genuine Expedia guest review
From the food to the hotel staff, this resort was amazing! The staff took the time to get to know each guest and interacted with us on a daily basis including the hotel manager, Alex. The entertainment staff was out of this world. We're already planning our next trip and we just came back this morning!Genuine Expedia guest review
"My 40th birthday gift!"
This was a great experience for me and my daughter. we enjoyed the facility, however there are some things that could be better the food was good, but there wasn't enough seasonings especially for the native/Jamaican foods. What we really did enjoy and appreciate was the RIU entertainment staff Chadwick, Spotlight, Angel Eyes, Fyah etc... they were […] truly AMAZING!!!! their interaction with everyone was great and they keep us entertained. I commend them all for doing such a FANTASTIC JOB!!! if it wasn't for them the place would definitely dull and dry! We thank you all from our hearts for making my 40th birthday such an enjoyable and pleasing experience. Read moreGenuine Expedia guest review
"Over-run by locals who were not registered at hote"
The hotel was okay at best. We were not expecting the Ritz Carlton by any means, but did expect the grounds to at least be sanitary. The bathrooms smelled horrible and the pool looked dirty all of the time (food floating in the pool). The rooms were kept cleaned by housekeeping so that was fine. The main thing that we noticed is that there were too […] many locals staying that were not registered guests at the hotel. Every day we saw people taking multiple plates out of the buffet restaurants and giving them to others they were with who were not registered guests. There were actually a large number of groups doing this. It was like two people would have wrist bands on but then they would have an entire other family with them that they would sneak food out to. This was an issue because it would take forever to get food because each person would get two and three plates per person. It was very obvious and almost distracting. Read moreGenuine Expedia guest review
We stay in 4 rooms, every room,1st room , toilet leak, smell humidity,2nd ac not cool ac, 3rd smoking room on not smoking room smell pretty bad , 4 room its suit, better than the others but ac work not to cool, on the middle of the night no ac,, the property its old, need a lot maintenance, they wiill close next year to remodeling, not come back any […] more bad experience Read moreGenuine Expedia guest review
The overall condition of the hotel is good, but he service staff lacks customer service skills. It seems it is an inconvenience when asking for a drink at the bars and the front desk gives you the run around.Genuine Expedia guest review
It was awesome. Shows, food and staff were awesome. Only complaint is kids in adult pool around swim up bar.Genuine Expedia guest review
Great resort however customer service at the front desk was not so great.Genuine Expedia guest review
rude staff,grumpy bartenders and mostly was for family's. Food looked pretty but tasted pretty unremarkable. And if you get put in buildings 3 or 4 you have about half a mile walk each way. Absolutely no amenity's at the other end of the hotel.Genuine Hotels.com guest review
Very enjoyable good food, freedom and peaceGenuine Hotels.com guest review
We had a great time, our stay at RUI is one our best vacation experience. The staff was excellent, the food was great. And most of all your "Entertainment Staff" they were awesome.Genuine Expedia guest review
"Loved this Hotel"
All aspects of this hotel were beyond our expectations. The staff was friendly and helpful, the entertainment was great--appropriate venues for all levels and ages of guests, and activities were well managed and supervised for safety and comfort.Genuine Expedia guest review
Overall we enjoyed our stay. However the check in process was very unpleasant. We encountered the following problem: We were assured by Hotels.com that we paid to have two adults with two kids in each room. The hotel insisted that only one child was showing in their system. Even after initially speaking to a booking agent who confirmed what we had paid […] for, the hotel would not let us check in unless we paid for the second child in each room. We were in the lobby for about four hours with a group of children trying to resolve the issue. At first we had to use our personal cell phones to contact Hotels.com and were not allowed to use the hotels computer to follow up on this matter. Read moreGenuine Hotels.com guest review
I love rui hotels, the last time I stayed in rui was in 2009 in Ocho Rios and then we stayed on the rui negril. We had an amazing time. This time was good but was not amazing, I think possibly because my children are now young teenagers they became bored after a few days. My 5 year old loved it. The hotel is becoming run down and for a 5 star I would […] rate it 3.5. Staff do their best to make your experience the best it can be. The hotel needs to modernise its rooms and provide free internet and at least a pool table for the older kids Read moreGenuine Expedia guest review
"Nice people, all almost perfect, good food & drink"
Excellent, good service, good price, nice location.Genuine Expedia guest review
"Nice place on the beach"
Overall, a great experience. Hotel was nice, kept clean with mostly friendly staff. No complains about the food. Great selections every day and plenty of it. There was much to do, which was great as I had kids with me. The rates for the snorkeling and scuba trips was reasonable.Genuine Expedia guest review
"Well done RIU! Excellent hotel"
Spent my birthday weekend and the service was superb! Received pleasant surprise from staff who went all out to decorate my room and gave me a birthday cake. Asst. Dining Room Manager secured reservation at Italian Restaurant for my birthday. The Hotel Manager also greeted guests in the dining hall to ensure that all was ok. The room was clean although […] the air conditioning was a little warm at first. The food was excellent and my husband and I enjoyed the food. So sorry when our time was up to leave. Definitely going back for my husband'a birthday in September. Read moreGenuine Expedia guest review
"Great Stay, Clean & Comfortable"
Great family vacation. Clean room, friendly staff and food was a lot better than I expected based on my stays at other resorts. Also, kids (9 & 11) loved the place, there were plenty of other kids from all over the world and they made some good friends.Genuine Expedia guest review
I enjoyed my stay at RIU very much . The rooms were clean comfortable and more than adequate. I enjoyed the live music by the pool at night and there was an abundance of excellent local and foreign food. I would go back there in the future, considering the value it is. It is hard to find such quality at this price.Genuine Hotels.com guest review
"Very friendly staff. Lots to do."
We stayed for 7 days, and stayed mostly on resort. The distance from the airport is a little more than expected, but was fine. You can arrange for transportation ahead of time through Expedia. I was glad I did to save the scrambling and confusion when you land. We traveled with 2 adults and 2 boys aged 8 and 12 and spent most of the time in the pool […] or on the beach. Windsurfing, Sailing, and snorkel were available at no charge, but if you unfamiliar with the equipment you need to pay $20 a person for a lesson. Snorkel was a $25 deposit that you need to renew every hour. My older son got scuba certified while there, and loved the experience. The cost was $250 for the basic demo, 2 pool classes and 2 open water dives. We had two different instructors, and both were great with an emphasis on safety. There are a few excursions offered that seemed to be too far from the resort to be worth while for us because we were fine with the amenities on the property. The food was good with some variety every day. We tried all the restaurants that the reservations were required, and the buffet and were satisfied with all the choices. The reservations were not as hard to get as some of the other reviews said. We also read reviews about bugs in the room (my wife was concerned), but did not experience any issues. We were in building 1 room 1050 on the 1st floor with an ocean view it was close to everything. Read moreGenuine Expedia guest review
This is the second Riu Resort we have stayed at and we thoroughly enjoyed!Genuine Expedia guest review
"Corporate may have forgotten about this location"
Property is in major need of renovation. The beach at sister property Riu Tropical Bay down the street is WAY nicer. Strong smell of sewage by the lunch area was hard to ignore. I would pay the extra money to sat at the other Riu or another resort down the beach.Genuine Expedia guest review
"Good times Riu style"
First time in Jamaica but 3rd time with Riu the company. I loved being there and would recommend to all. Its a little far from other things but this would be my only negative. The entertainment staff was great and one of the reasons I choose to go with any Riu hotel. This hotel was no different except for the location and the people, they were great. […] Restaurants had good food and the service was great. Read moreGenuine Expedia guest review
"Stay at Riu"
Staff acomodations and food were absolutely wonderful. I am comming back!Genuine Expedia guest review
We stayed here June 21 to June 28. Staff at this hotel is outstanding! They went out of their way to answer questions and make our stay as enjoyable as possible. Food on buffets was great and plentiful. Didn't try the restaurants as we didn't want to be tied down to a time commitment with our 8 year old. The property needs a little TLC which they are […] getting ready to under take. We can't say enough about the staff. They were all friendly, warm and hospitable. Our 8 year old enjoyed the kids activities. Ingrid and "Spotlight" were great with the kids! There were a lot of kids at the resort which was nice for us. In the Scuba Caribe Dive Center, Lloyd is a top notch dive instructor! Great visit and thanks to the staff of the hotel for a wonderful stay! It's like any thing in lile, if you look for things to complain about, you'll find them. If you go here and want to have a relaxing good time, you'll have that if you let yourself. It's all in your attitude and how you look at things. Thanks again to the hotel staff, they were awesome!! Read moreGenuine Expedia guest review
"Needs updating, painting, landscaping, more staff."
Would not go back to this particular resort....casino was sad, overall not very clean, adult pool was filthy, entire resort needs painting or replace all wood with vinyl trim. A lot of black moldy looking areas all around hotel. Rooms do not have enough storage space. Bathrooms have no shelves except for small counter space. Mold in shower, rooms are […] musty. Boat ride was great as was entertainment for the kids. Read moreGenuine Expedia guest review
Absolutely loved our stay!!! My husband and I went there for our honeymoon! Already planning another trip in the next few months! Was amazing, couldn't have asked for a better time!! Looking forward to our next trip and haven't been back home two days!!! 😊Genuine Expedia guest review
"Terrible hotel by the beach"
Personally, I am not returning to this hotel. The bad experience started when I first arrived at the hotel. The front desk staff was horrible. She had me going back and forth from my car for my luggage. Then she dropped me for another guest. I had to ask a manager to check me in. Which she did after locating my registration paper which the previous […] front desk staff dropped off at the desk without letting anyone know, so the process was delayed. I travelled with my wife and 2 children but the room had only 3 towels, and it took 6 hours to get another towel which was delivered by the maintenance man. The door to the room was broken so it was very difficult to push it open and pull it open. My shoulder hurt each time I had to exit or enter the room. I complained to the manager Cassantia Posh who send someone to fix the lock and not the door. The maintenance man said the door dropped and the carpenter had to be notified. The door was never fixed during my stay. The room was extremely small for a family of four. Read moreGenuine Expedia guest review
This was our second visit so we really enjoy it there. The staff is very welcoming and helpful. We will most likely stay at Riu again and again.Genuine Hotels.com guest review
Loved it will definitely go back! Staff very friendly. Food was ok. Book your dinner reservation right after arrival to get a reservation they go fast!Genuine Expedia guest review
This was awesome. Fantastic. Amazing, do it. Do it now. It's great. Excellent time all around. Go Jamaica.Genuine Expedia guest review
"Nice location wake up to the sand and surf"
3 days of attentive variety coupled with convenience at a great price.Genuine Expedia guest review
Enjoyed the activities/ performances the hotel staff put on. Was a bit disappointed about the food well dinner, breakfast/lunch was much better. The room was also came with a liquor dispenser. The front desk staff was very friendly, will definitely return.Genuine Hotels.com guest review
Overall, the hotel was pretty average. There was always an employee available if you needed assistance. The entertainment crew were great, always had lots of energy but weren't pushy if you wanted to be left alone. Only issue we had was changing rooms because our a.c. wasnt working, no one at the front desk had a clue. They weren't helpful when you […] had an issue or question. Food was good, not amazing. Excursions were a lot of fun, not crazy expensive. Overall we had a great trip. Read moreGenuine Expedia guest review
"Disappointing for overpriced for what you get!"
This was our 4th time staying at RIU resort and unfortunately the worst out of all four stays. The hotel is closing for renovation for the summer, so it looked pretty run down, small old TV in the rooms, no conditioner, just shampoo and soap. Public bathroom NEVER had soap in the soap dispensers, no paper towel and the hand dryer didn't work. Food: […] only 3 restaurants on site that require two day in advance reservation- ridiculous! Only Gourmet restaurant is worth trying, the other two is waste of time. Buffet had good selection, but not as good as other RIU resorts we stayed at. I saw a huge cockroach crawling in the buffet and lost my appetite right away! Pros: they had variety of delicious local fruits that we've never tried before. Beach was great! Water was warm, clear and calm, lots of fish swimming around. We went sailing and kayaking (free of charge) almost every day. Pool water always looked dirty so we always stayed at the beach. Entertainment was great. Hotel staff was generally not really service oriented and looked like they didn't want to be there (maybe cultural thing). Last day of our stay, the lady asked me to leave lunch cafeteria because I was wearing beach towel. My cloths was soaking wet from the rain, so I had to use towel, she asked me to leave anyway. On my way out I noticed one lady eating in her swimming suit, I went back and brought it to her attention only to hear a comment that its not a bikini she's wearing but a swimming suit. Read moreGenuine Expedia guest review
Our air conditioner wasn't working all the time and the room was very uncomfortable at times. The food was just okay.Genuine Expedia guest review
"My first time in Jamaica"
This was my first time in Jamaica as I was celebrating my birthday. Vi had the most AMAZING time and the entire staff went out of their way to ensure that both my stat as well as my birthday was a great one!Genuine Expedia guest review
The hotel is ok but it could be better . Somethings are very old . For example the tv in the roomGenuine Expedia guest review
"Beautiful resort, right on the beach"
The Riu was nice overall. It's right on the beach, but has a really nice pool in addition to the beach. The hotel staff is really helpful, and they have entertainment all throughout the day to help the experience as well. The food was nice, the only thing was it was very hard to get dinner reservations at some of the nicer restaurants on site. The first […] day we got there, the restaurants were already booked through our entire trip. Overall though great experience and would definitely recommend! Read moreGenuine Expedia guest review
Stayed at Rui in Ocho Rios and expected the same sort of service. Food was just alright in the specialty restaurants nothing special. Buffet had plenty of food but was pretty much the same thing everyday. Resort and rooms were clean and didn't have any issues with the staff. Beach and water is amazing which is what Negril is all about!Genuine Expedia guest review
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