"Wonderful first trip"
Everyone wonderful and everything went smoothly. Not a lot for kids to do, but we enjoyed it as a couple.Genuine Hotels.com guest review
Everything was great,but the food was the only thing lacking. Staff was truly top notch!Genuine Hotels.com guest review
"staff were so HORRIBLE food worst"
Hotel was beautiful, pools were amazing. Rooms super clean Check in was three. They made us wait till 6pm and still no room. We finally demanded a room and got one. There is no food or snacks after midnight. They say they have a snack room but what they put out at 11pm shall last till 6am. At midnight indent for a snack and a staff memeber said no […] more. You can eat what's left which was nothing. Now the restaurant was another scam. Online it says you have the option of dining at their on-site restaurants, only of you stay four days so day 1,2,3 nothing but Buffett food. Which sucked. No variety at all. When we went to book our restaurant. They said. No. I just checked in and they are full so I would have to eat Friday. Even thought I was only there Tuesday - Thursday. The staff and management could care less. Do not stay here if you want food. They barely feed you. Read moreGenuine Hotels.com guest review
Just got back and the only complaint I have is the beach. The hotel is nice and clean the rooms are nice but def in need of tv upgrades. The entertainment was amazing, at no point was I bored. The food is decent considering it's an all inclusive hotel, and drinks are pretty good too. The beach however, the water is nice and blue I'm some spots but the […] entire floor is covered alge and it makes the water look dark like lake water. Also of you don't like stepping on disgusting slimy alge then you will not get into the beach water. I heard a few people steped on sea urchins while I was there because you can't see the ocean floor and where you are stepping. However there is a beach down the bay maybe a 5minute walk that is beautiful. So if you want to save some money and still have a beautiful beach just suck up that walk and go to the beach next door at the Riu Tropical. One last thing the staff was AMAZING I can't stress that enough as that is very important. I will be returning to this hotel in the future. Read moreGenuine Hotels.com guest review
"Had a great time"
Enjoyed the venue and the location, and especially the entertainment crew. It's definitely a family resort, but my husband and I were still comfortable doing couple activities. Would definitely recommend this property.Genuine Hotels.com guest review
rude staff,grumpy bartenders and mostly was for family's. Food looked pretty but tasted pretty unremarkable. And if you get put in buildings 3 or 4 you have about half a mile walk each way. Absolutely no amenity's at the other end of the hotel.Genuine Hotels.com guest review
Very enjoyable good food, freedom and peaceGenuine Hotels.com guest review
Overall we enjoyed our stay. However the check in process was very unpleasant. We encountered the following problem: We were assured by Hotels.com that we paid to have two adults with two kids in each room. The hotel insisted that only one child was showing in their system. Even after initially speaking to a booking agent who confirmed what we had paid […] for, the hotel would not let us check in unless we paid for the second child in each room. We were in the lobby for about four hours with a group of children trying to resolve the issue. At first we had to use our personal cell phones to contact Hotels.com and were not allowed to use the hotels computer to follow up on this matter. Read moreGenuine Hotels.com guest review
"Nice people, all almost perfect, good food & drink"
Excellent, good service, good price, nice location.Genuine Expedia guest review
"Nice place on the beach"
Overall, a great experience. Hotel was nice, kept clean with mostly friendly staff. No complains about the food. Great selections every day and plenty of it. There was much to do, which was great as I had kids with me. The rates for the snorkeling and scuba trips was reasonable.Genuine Expedia guest review
"Well done RIU! Excellent hotel"
Spent my birthday weekend and the service was superb! Received pleasant surprise from staff who went all out to decorate my room and gave me a birthday cake. Asst. Dining Room Manager secured reservation at Italian Restaurant for my birthday. The Hotel Manager also greeted guests in the dining hall to ensure that all was ok. The room was clean although […] the air conditioning was a little warm at first. The food was excellent and my husband and I enjoyed the food. So sorry when our time was up to leave. Definitely going back for my husband'a birthday in September. Read moreGenuine Expedia guest review
"Great Stay, Clean & Comfortable"
Great family vacation. Clean room, friendly staff and food was a lot better than I expected based on my stays at other resorts. Also, kids (9 & 11) loved the place, there were plenty of other kids from all over the world and they made some good friends.Genuine Expedia guest review
I enjoyed my stay at RIU very much . The rooms were clean comfortable and more than adequate. I enjoyed the live music by the pool at night and there was an abundance of excellent local and foreign food. I would go back there in the future, considering the value it is. It is hard to find such quality at this price.Genuine Hotels.com guest review
"Very friendly staff. Lots to do."
We stayed for 7 days, and stayed mostly on resort. The distance from the airport is a little more than expected, but was fine. You can arrange for transportation ahead of time through Expedia. I was glad I did to save the scrambling and confusion when you land. We traveled with 2 adults and 2 boys aged 8 and 12 and spent most of the time in the pool […] or on the beach. Windsurfing, Sailing, and snorkel were available at no charge, but if you unfamiliar with the equipment you need to pay $20 a person for a lesson. Snorkel was a $25 deposit that you need to renew every hour. My older son got scuba certified while there, and loved the experience. The cost was $250 for the basic demo, 2 pool classes and 2 open water dives. We had two different instructors, and both were great with an emphasis on safety. There are a few excursions offered that seemed to be too far from the resort to be worth while for us because we were fine with the amenities on the property. The food was good with some variety every day. We tried all the restaurants that the reservations were required, and the buffet and were satisfied with all the choices. The reservations were not as hard to get as some of the other reviews said. We also read reviews about bugs in the room (my wife was concerned), but did not experience any issues. We were in building 1 room 1050 on the 1st floor with an ocean view it was close to everything. Read moreGenuine Expedia guest review
This is the second Riu Resort we have stayed at and we thoroughly enjoyed!Genuine Expedia guest review
"Corporate may have forgotten about this location"
Property is in major need of renovation. The beach at sister property Riu Tropical Bay down the street is WAY nicer. Strong smell of sewage by the lunch area was hard to ignore. I would pay the extra money to sat at the other Riu or another resort down the beach.Genuine Expedia guest review
"Good times Riu style"
First time in Jamaica but 3rd time with Riu the company. I loved being there and would recommend to all. Its a little far from other things but this would be my only negative. The entertainment staff was great and one of the reasons I choose to go with any Riu hotel. This hotel was no different except for the location and the people, they were great. […] Restaurants had good food and the service was great. Read moreGenuine Expedia guest review
"Stay at Riu"
Staff acomodations and food were absolutely wonderful. I am comming back!Genuine Expedia guest review
We stayed here June 21 to June 28. Staff at this hotel is outstanding! They went out of their way to answer questions and make our stay as enjoyable as possible. Food on buffets was great and plentiful. Didn't try the restaurants as we didn't want to be tied down to a time commitment with our 8 year old. The property needs a little TLC which they are […] getting ready to under take. We can't say enough about the staff. They were all friendly, warm and hospitable. Our 8 year old enjoyed the kids activities. Ingrid and "Spotlight" were great with the kids! There were a lot of kids at the resort which was nice for us. In the Scuba Caribe Dive Center, Lloyd is a top notch dive instructor! Great visit and thanks to the staff of the hotel for a wonderful stay! It's like any thing in lile, if you look for things to complain about, you'll find them. If you go here and want to have a relaxing good time, you'll have that if you let yourself. It's all in your attitude and how you look at things. Thanks again to the hotel staff, they were awesome!! Read moreGenuine Expedia guest review
"Needs updating, painting, landscaping, more staff."
Would not go back to this particular resort....casino was sad, overall not very clean, adult pool was filthy, entire resort needs painting or replace all wood with vinyl trim. A lot of black moldy looking areas all around hotel. Rooms do not have enough storage space. Bathrooms have no shelves except for small counter space. Mold in shower, rooms are […] musty. Boat ride was great as was entertainment for the kids. Read moreGenuine Expedia guest review
Absolutely loved our stay!!! My husband and I went there for our honeymoon! Already planning another trip in the next few months! Was amazing, couldn't have asked for a better time!! Looking forward to our next trip and haven't been back home two days!!! 😊Genuine Expedia guest review
"Terrible hotel by the beach"
Personally, I am not returning to this hotel. The bad experience started when I first arrived at the hotel. The front desk staff was horrible. She had me going back and forth from my car for my luggage. Then she dropped me for another guest. I had to ask a manager to check me in. Which she did after locating my registration paper which the previous […] front desk staff dropped off at the desk without letting anyone know, so the process was delayed. I travelled with my wife and 2 children but the room had only 3 towels, and it took 6 hours to get another towel which was delivered by the maintenance man. The door to the room was broken so it was very difficult to push it open and pull it open. My shoulder hurt each time I had to exit or enter the room. I complained to the manager Cassantia Posh who send someone to fix the lock and not the door. The maintenance man said the door dropped and the carpenter had to be notified. The door was never fixed during my stay. The room was extremely small for a family of four. Read moreGenuine Expedia guest review
This was our second visit so we really enjoy it there. The staff is very welcoming and helpful. We will most likely stay at Riu again and again.Genuine Hotels.com guest review
Loved it will definitely go back! Staff very friendly. Food was ok. Book your dinner reservation right after arrival to get a reservation they go fast!Genuine Expedia guest review
This was awesome. Fantastic. Amazing, do it. Do it now. It's great. Excellent time all around. Go Jamaica.Genuine Expedia guest review
"Nice location wake up to the sand and surf"
3 days of attentive variety coupled with convenience at a great price.Genuine Expedia guest review
Enjoyed the activities/ performances the hotel staff put on. Was a bit disappointed about the food well dinner, breakfast/lunch was much better. The room was also came with a liquor dispenser. The front desk staff was very friendly, will definitely return.Genuine Hotels.com guest review
Overall, the hotel was pretty average. There was always an employee available if you needed assistance. The entertainment crew were great, always had lots of energy but weren't pushy if you wanted to be left alone. Only issue we had was changing rooms because our a.c. wasnt working, no one at the front desk had a clue. They weren't helpful when you […] had an issue or question. Food was good, not amazing. Excursions were a lot of fun, not crazy expensive. Overall we had a great trip. Read moreGenuine Expedia guest review
"Disappointing for overpriced for what you get!"
This was our 4th time staying at RIU resort and unfortunately the worst out of all four stays. The hotel is closing for renovation for the summer, so it looked pretty run down, small old TV in the rooms, no conditioner, just shampoo and soap. Public bathroom NEVER had soap in the soap dispensers, no paper towel and the hand dryer didn't work. Food: […] only 3 restaurants on site that require two day in advance reservation- ridiculous! Only Gourmet restaurant is worth trying, the other two is waste of time. Buffet had good selection, but not as good as other RIU resorts we stayed at. I saw a huge cockroach crawling in the buffet and lost my appetite right away! Pros: they had variety of delicious local fruits that we've never tried before. Beach was great! Water was warm, clear and calm, lots of fish swimming around. We went sailing and kayaking (free of charge) almost every day. Pool water always looked dirty so we always stayed at the beach. Entertainment was great. Hotel staff was generally not really service oriented and looked like they didn't want to be there (maybe cultural thing). Last day of our stay, the lady asked me to leave lunch cafeteria because I was wearing beach towel. My cloths was soaking wet from the rain, so I had to use towel, she asked me to leave anyway. On my way out I noticed one lady eating in her swimming suit, I went back and brought it to her attention only to hear a comment that its not a bikini she's wearing but a swimming suit. Read moreGenuine Expedia guest review
Our air conditioner wasn't working all the time and the room was very uncomfortable at times. The food was just okay.Genuine Expedia guest review
"My first time in Jamaica"
This was my first time in Jamaica as I was celebrating my birthday. Vi had the most AMAZING time and the entire staff went out of their way to ensure that both my stat as well as my birthday was a great one!Genuine Expedia guest review
The hotel is ok but it could be better . Somethings are very old . For example the tv in the roomGenuine Expedia guest review
"Beautiful resort, right on the beach"
The Riu was nice overall. It's right on the beach, but has a really nice pool in addition to the beach. The hotel staff is really helpful, and they have entertainment all throughout the day to help the experience as well. The food was nice, the only thing was it was very hard to get dinner reservations at some of the nicer restaurants on site. The first […] day we got there, the restaurants were already booked through our entire trip. Overall though great experience and would definitely recommend! Read moreGenuine Expedia guest review
Stayed at Rui in Ocho Rios and expected the same sort of service. Food was just alright in the specialty restaurants nothing special. Buffet had plenty of food but was pretty much the same thing everyday. Resort and rooms were clean and didn't have any issues with the staff. Beach and water is amazing which is what Negril is all about!Genuine Expedia guest review
"Nice in pics but not in person"
They put us in a room in which the air condotioning was NOT working & then when we requested a room change we were asked to wait until 3 pm the next day & the bellman did not assist us with moving our bags.Genuine Expedia guest review
Hotel is adequate. TVs in rooms are older, but if you're going to Jamaica to watch tv you're going for the wrong reason! Needs some updates, but will be renovating in August and I'm sure will be nicer. We found it comfortable. Buffet food was ok. Restaurant Sir Andrews is the best dining by far - very good!Genuine Expedia guest review
Can't wait to go back after renovation, A steal of a deal this summer. Every drink in the book and room is stocked. Enjoy. Good for young and oldGenuine Expedia guest review
"Won't be going back to this hotel."
75% of staff is rude. Also you obviously can't trust them with things you leave in the room. According to the front desk if you have anything valuable lock it in the safe. In my moms room her Safe was broke and they told her until they could get it fixed she shouldn't leave anything valuable in the room.. So half of the first night she had to carry […] a bag around with her. To get into one of the nice restaurants for dinner you have to make reservations but when you make them they have to be 2 days out so make sure you make ALL your reservations the first day. We only got to go to one of the dinners because we were only there 4 days and didn't make the reservations till the 2nd day we were there. The buffet food is ok but it doesn't very much so got tired of eating the same stuff everyday. Read moreGenuine Expedia guest review
"Great family vacation"
We stayed 4 nights with our 2 kids who are 11 and 14. As repeat customers, we generally knew what to expect and because of previous positive experiences had chosen to stay here again. The beach and pool were great! The jerk chicken shack for lunch on the beach is one of our travel favorites. The shows were entertaining and a new one this year was the […] Steel Drums which were absolutely Vegas-worthy! Lots of variety to choose from the buffets, and as always breakfast was our favorite. A big breakfast and jerk chicken for lunch means you can stay on the beach all day. Fabulous warm weather escape from Never Ending Winter. Read moreGenuine Expedia guest review
I try to be positive of any vacation experience I have, but the room conditions of this hotel are horrible. I booked four rooms and the a/c was broken in three. I actually had to use our trashcan to catch all the water coming from the a/c vent. The vendors on the beach were not pushy or rude but there were so many, I must have said "no thank you" one […] hundred times a day! I lived in Jamaica for three years and have visited often so I know what to expect in a resort there and this place just let me down. I will say this though, if you're on a budget and the room is not but a place to crash and sleep off too much alcohol, you will find this place acceptable. I did think the food was good! Read moreGenuine Expedia guest review
We would definately come back to Riu Negril. My boyfriend booked an ocean front room. When we checked in, we were taken too a room in building #2 that overlooked a courtyard. He immediately called front desk to let them know of the mishap. We were then given a ocean front room in building #4 and was told we could get an ocean front room in building […] 2 the next day. We decided to stay in building 4 so as to not have to repack and change buildings in the midst of our day. It was nice and quiet and it was nice to see the weddings that were performed in front of our room. We were impressed with the cleanliness of the facility, especially the common restroom areas. Always a cleaning person on staff to make sure the facilities were clean!!! Our room housekeeper, Hyiasynth, did a wonderful job!! We did not care for the way the reservation system worked for the restaurants that require a reservation works. We were only able to get into Luigis for a 9 pm reservation on Wednesday, April 2. There were only 2 tables reserved, the rest were empty. I am a beef filet conoisseur. The beef filet in Luigis was the worst I have ever had. I was expecting more from a restaurant that required a reservation. The waiter on that night made us feel like we were putting him out. Again, not what I would expect from a restaurant that requires a reservation. The food in the buffets was good though. Read moreGenuine Expedia guest review
"First trip to Jamaica, a+!!!"
This was our first trip to Jamaica although the rest of our party had all been there before. We had an amazing trip and can't wait to go back. We were very pleased and impressed with everything at the Riu!! Our room was wonderful. The beach is stunning! Food was great and lots of selection!! All staff was very friendly and helpful. We will definitely […] be returning! Read moreGenuine Expedia guest review
"Riu Palace Tropical Bay"
My wife and I have stayed at The Riu many times in the past. It was obvious when we checked in. We were given a room as far from the masses as possible. Very very quite, mostly empty beach 15 feet from our room. And few if any beach sales people ( if you know what I mean). Love the resort, and the fantastic employees who go way beyond the limit to make […] their guests comfortable and happy. We, as usual, never made it to any of the alacarte restaurants, but pigged out at the buffet 3 times a days. There was always something new and different at each meal time. Bet we put on a few pounds. Would we stay there again (or at the other Riu in Negril? You betcha! Read moreGenuine Expedia guest review
"Nice hotel, good food, great staff"
Staff was great. Hotel was clean. It is both family-friendly and a good choice for spring breakers. Only complaint is that the "24 hr food" is terrible from 11 pm-7am. We had to be at the airport very early and there was no breakfast before 7 am and the food that was available had run out! Other than that, it was a great vacation spot.Genuine Expedia guest review
After first vacation got cancelled due to weather, we decided to try again. We'll worth the wait! Weather was wonderful and beach was beautiful. Pool was great also.Genuine Expedia guest review
Everything was nice, laid back, and relax. Very enjoyable.Genuine Expedia guest review
"STAYED HERE MANY TIMES AND THEY ARE SLIPPING A BIT"
I have been to Negril Jamaica many times, over 50 and have stayed at all the Riu hotels on the Island and have always been satisfied with the resort. This trip however was a little bit of a let down on two fronts, the main one being that they no longer offer free internet at the hotel. They offer 90 minutes every 24 hours and only in the lobby of the […] hotel. This is a change from when it was free all the time in the lobby. You can purchase more time as I did for 3 days for $30.00, but had a hard time staying connected. I know this seems petty, but in today's world free internet that works is a must. Also, the food that has always been the best thing about the Riu has slipped a couple of notches and is not quite as good and the the coffee which was always great in Jamaica is now watered down and barley drinkable. The hotel staff however are great and the beach is one of the best you will find, calm and clear. They also no longer allow you to visit the other Riu just a short walk down the beach from our hotel, This is also a change from the past and not sure why? I would still recommend the hotel as it is one of the best all inclusive hotels you will find in Jamaica, but would like to see them change their internet policy and make it free again. If enough people complain maybe we can get them to change back to the way it was before and should be in today's world. Read moreGenuine Expedia guest review
Nice hotel and beautiful beach. I was disappointed with most of the hotel staff. Especially lunch buffet staff. Almost made you feel uncomfortable. I ALWAYS tip and tip good. I could not bring myself to tip. Terrible service and the staff seemed as if they were mad at the world and hated you for making them help you, with the exception of a few, a very […] few! Can not understand what they don't get. Be nice and you will get a tip. Read moreGenuine Expedia guest review
"Great place! Great People! Great time!"
My girlfriend and I chose to stay here on our first trip to Jamaica in February 2014. We loved this place and everything it had to offer. The food was great and the drinks were strong. The people were nice and very helpful during our stay. Plenty of stuff to do at the resort and it is right on the beach!Genuine Expedia guest review
"First trip to Jamaica"
We have been to many other island resorts. We had never stayed at a Riu -but have heard good things about the chain from several friends. This particular resort in Negril (the Club Hotel...not the Tropical Palace) was an older facility that does need updating, but it was still very clean and food was very good. The buffet food main menu items did change […] nightly, and they have an excellent salad bar. The buffet experience can be hectic with people trying to get from one area to another for their food. The method for reserving the specialty restaurants was limiting. They only reserve for 2 days out, and there are only 2 seating times. Our only surprise was the lack of friendliness of the staff. The service was good, but it seemed the staff was not very happy --and it showed in how they responded to the guests. Especially the bartenders.There was a general sense that they were not feeling cheerful like you typically experience in resorts of this type. Drinks were weak, and tipping did not make a difference. this particular resort served off brand liquor. In talking with other travelers from other resorts they were served higher end brands we are familiar with in the states. The rooms were very clean, but somewhat worn in appearance and the air conditioning was not very cool and could not be adjusted much. Overall it was a very relaxing time, and we met some nice people from other places to make for a fun trip. The hotel is due to be remodeled this year. Read moreGenuine Expedia guest review
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