"Nice place for the cost."
The room was clean, it had a large screen TV, bed was in good shape. Breakfast was great, did not have to go out to find it. Coffee was perfect. I would stay there again. The only bad thing i can say, the phone keep blinking that there was a message when there was not.Genuine Expedia guest review
The beds and pillows were very comfortable, the cleaning ladies were at the top of my list in service. The breakfast was tasty and served from 7a-10a , however if you go home on a Monday like we did the breakfast is over at 9am according to a blond petite woman in charge . When I asked her for milk at 9:30a she would not get it for us and told us "breakfast […] is over, but you are welcome to the eggs and sausage". If you want your customers to come back you need to accomadate even their small requests. Read moreGenuine Hotels.com guest review
Excellent service, accomodations and facilities.Genuine Hotels.com guest review
Normally we find Country Inn & Suites to be a good chain; however, this location did not meet our standards. During our stay we needed to constantly request for our room to be cleaned; and, when we tried to explain that our room wasn't cleaned after the first night, the assistant manager argued with me that it was cleaned. She had the audacity to come […] directly to our room to "check it out." She kept saying the housekeepers are the sweetest people, and they would have cleaned the room. She found out they didn't, and made no attempt to apologize for her behavior. She also tried to talk over me when I complained about the room a 2nd time. Some of the staff smelled strongly of cigarette smoke, and did not always behave in the most professional manner - especially at night. The assistant manager was the worst part though, given we were trying to be nice and just have the room cleaned. Very poor customer service and communication skills. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Madison West, WI On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Rob Wartella General Manager Country Inn & Suites - Madison West 608.831.6970 p / 608.831.6976 f
"Hotel for one night after a friend's wedding"
Good hotel, great morning breakfast.Genuine Hotels.com guest review
"Good place to lay your head"
Stayed with my husband for the Memorial Day weekend. Family lived in town, so we didn't spend a lot of time in the hotel during the day. Small fitness room, but treadmill was useful on a rainy day. Hotel situated right on running/bike trail and it made for a great run on Sunday morning. Bathroom spacious, and clean. Bed was comfortable, and the air/heat […] unit noise was at a very acceptable level. It was really nice to have a fridge in the room. One oddity: no ice bucket. Was told by front desk they had bags, but no bucket. Good thing we had a small cooler. Breakfast items on complimentary buffet are what you would expect; they did have scrambled eggs, potatoes and bacon/sausage on Sunday. Read moreGenuine Expedia guest review
"Nice place to stay...would stay there again"
We enjoyed our stay at the Country Inn Madison. Took a little longer to get there from UWMadison than I thought it would take. We were pulling a trailer---staff was very nice about telling us where to park etc. Nice size room...clean...comfortable bed.....quiet nicely decorated. Located by restaurants...even right across the street.Genuine Expedia guest review
"Great hotel for everybody!!!!"
Great hotel for everybody!!!! The best!!!!! All the experience was perfect!!!! excelent breakfast, excelent beds, excelent service, etc. Nothing was wrong!!! I loved them!!! and my husband too.Genuine Expedia guest review
Rooms were clean but need updating. Breakfast was fair, I have stayed at Country Inn and Suites in Appleton many times, the hotel there is much cleaner and breakfast was better - even tho same items, muffins weren't frozen, more fresh fruit.Genuine Hotels.com guest review
"Clean and cozy"
Clean and cozy. Rooms are not spacious but big enough. Breakfast was good. Ran out of laundry detergent for sale though.Genuine Expedia guest review
Great place to stay. It was clean and the staff was very nice. Highly recommend.Genuine Expedia guest review
"Nice for business travel"
Don't get a room near the elevator or the staff service room.Genuine Expedia guest review
Everything was great except the coffee in the room. The coffee( something reserve) should be reserved for the garbage. Truly nasty stuff.Genuine Hotels.com guest review
"We will be using the hotel again in the future."
The hotel worked out well for us . Quit and clean an a great location.Genuine Expedia guest review
"Hotel inns & Suites"
I enjoyed my overnight stay at Country inns & suites. The staff was friendly and knowledgable about the best Place to eat in town.Genuine Hotels.com guest review
Nice hotel for visiting with family or going to appointments at the health center.Genuine Expedia guest review
"Great place to stay"
The hotel was very clean. Upon arrival, the desk clerk gave us a coupon for a free appetizer at P.F. Chang's next door. The breakfast in the morning was good. The staff kept everything stocked and clean. The pool was great. The water temperature was perfect and the area was clean. Towels were set out on each chair. The room was clean and the beds were […] comfortable. Overall, a great place to stay. There were quite a few restaurants in the area as well. Read moreGenuine Hotels.com guest review
Solid hotel for the price. Clean, comfortable, and convenientGenuine Hotels.com guest review
"Good Value for Price"
Staff was very friendly. Great breakfast included in room rate. Hotel room was clean and in good condition. Would stay there again.Genuine Hotels.com guest review
"Near business park and upscale shopping"
My wife and I travelled here over the hollidays, we chose this chain as we previously had great experiences with them. At this location, we were greeted with a rather smug reception and condescending attitude. After a late night we were woken by the hotel housekeeping at 8:13 AM repeatedly knocking on our door. The breakfast was out of many items by […] 8:45 and was below what we have come to expect from a Carlson property. On the positive side, the room was very clean and the furnishings were very new. Read moreGenuine Hotels.com guest review
"Will stay again"
We found it an excellent place to stay while in Madison and would stay there again. It is close to the Beltline, University Ave shopping etc.Genuine Expedia guest review
"Good room for the price"
Hotel is located near highway, easy access, also next to Costco. Room is normal size. Breakfast changes daily which is good. This time of year is not that busy for Madison area. Coffee maker leaking is the only drawback.Genuine Hotels.com guest review
"Lovely place for anybody."
A very comfortable, lovely place to stay. Also a slightly better than average breakfast given, but I wonder if you could provide some healthier item(s) that are not sugar coated or high cholesterol, or just white flour prodicts (like maybe PLAIN yogurt - yours had sweetner and sweetened fruits.) Maybe some whole grain bread too. Also, I asked for decaf […] tea while in the dining room. I was told there was none (althouogh there was one bag in our room, but I already had used that), so therefore, all I got was camomile tea--that is herbal, not decaf tea. Could you please provide decaf tea in the dining room AND LEMON (either packaged or fresh) for the tea. I will look to having that next time I stay with you. Thank you. Read moreGenuine Expedia guest review
Internet connection was very badGenuine Hotels.com guest review
"easy access to freeway to attend my event each day"
I was pleasantly surprised with my stay. It was a large and comfortable room and was surprisingly quiet in the evenings. Everyone was very accomodating and I was even able to make use of the workout facilities. I will definitely be staying with you on my next trip to Madison.Genuine Hotels.com guest review
Pleasant stay; good restaurants within walking distance. Staff extremely friendly and helpful.Genuine Hotels.com guest review
"Close enough and just far enough away!"
This hotel is everything you want - the staff is nice, the room is really clean and quiet, and the bed was very comfortable. Plus it's close to the west side of town with places to eat and things to do without being too close to the noise and chaos of campus.Genuine Hotels.com guest review
"solid stay ... would return"
good price, enough nearby for restaurants, quiet nights, clean and good breakfast.Genuine Hotels.com guest review
"Close to shopping areas"
For the most part it was great. One of the rooms did have a noisy frig that was reported and nothing was done, so the second night we reported it again and was told that we can switch to another room or unplug it. The rooms were clean, breakfast was good. Location was minutes to shopping malls.Genuine Hotels.com guest review
"Nice getaway wtih friends"
Convenient to downtown Madisonand the interstate. Great variety of breakfast food and fitness center was very nice.Genuine Hotels.com guest review
I often stay at Country Inn & Suites while traveling. You always know what to expect. I would not hesitate to recomment to any of my friends.Genuine Expedia guest review
"Nice place - a bid spendy though."
Great place to spend the night after a tough homecoming loss. This hotel is in a nice area with a few restaurants and sports bars around. Would stay here again for sure.Genuine Expedia guest review
"Good hotel, lacking in parking."
Comfortable hotel. We stayed at the hotel on a busy summer weekend; between the restaurants on site and the wedding at the hotel, there was next to no parking available for other hotel guests.Genuine Expedia guest review
"NICE LOCATION FOR ACESS TO MIDDLETON"
QUITE NICEGenuine Hotels.com guest review
"Nice hotel in a great area"
We had to pay an extra $10 for a roll-away, and it and the fold-out sofa bed were VERY uncomfortable.Genuine Expedia guest review
"Good deal for Badger games"
We stayed here for a Badger football game. The hotel was nice, and the Quaker Steak and Lube across the street had a free shuttle to/from the game. The breakfast was good, and the stay was much cheaper than staying closer to campus.Genuine Hotels.com guest review
"Close to UW Madison Campus"
We enjoyed our stay very much. Alll the employees were very friendly and helpfull. The breakfast was wonderful, there is so much to choose from. This hotel is very convenient to the UW Madison campus, only minutes away. There are lots of good restaurants and a beautiful shopping mall down the road. We will for sure be back.Genuine Hotels.com guest review
The hotel was very nice. Room was clean, comfortable beds & quiet. Location is great for shopping and restaurants. I would definitely come back.Genuine Expedia guest review
"Great stay for the price 25% discount for 2 nights"
The room was clean, spacious. The bed was comfortable. The breakfast was edible. I would say the walls were thin, but other than that, we have no complaints.Genuine Expedia guest review
Clean comfortable rooms. Conveinently located right off Hwy 12 with easy access to Madison. Nice breakfast and other helpful amenities. We'll be back.Genuine Hotels.com guest review
"Good value and very comfortable"
Good value and very comfortable hotel and a wonderful breakfast.Genuine Expedia guest review
"A bit better than average"
Stayed in a 1 BR suite with pull out (perfect for my small son). we got a good rate with a discounter, otherwise I'd say it pricey for what you get and the location. Room was not exceptionally large but it was clean and everything worked. Beds were comfy, shower okay. The hotel is in industrial park type area so it had lots of parking and there were […] a few restaurants nearby. Not as close to downtown Madison as we would have liked but we knew that when we booked. Front desk was nice and professional. Pool/spa/gym were typical fare. Would stay again if price is right. Read moreGenuine Hotels.com guest review
"Great Hotel Experience"
Both my husband and I felt this was one of the best hotels we have stayed at, and we have stayed at quite a few. The service was great, very friendly staff. The room was clean and very comfortable and it was in a great location. I would highly recommend this hotel to anyone.Genuine Expedia guest review
Very nice. Good breakfast. Nice for the children, too.Genuine Hotels.com guest review
"Nice family friendly hotel in the Madison area"
Stayed here for a wedding we were attending in Madison. Only 20 minutes max from the venue downtown which was great. Nice pool and good complimentary breakfast. Helpful staff. **note for animal allergy sufferers** This is a pet friendly hotel, allowing them in a select few rooms on the first floor. Knowing this ahead of it time was important because […] my husband is very allergic to certain dogs. I called ahead and mentioned his allergy and were placed in a room on the third floor. No problem, they were very accommodating. Read moreGenuine Expedia guest review
"Close to shopping and restaurants"
I felt the hotel staff was very friendly and helpful. Clean room/hotel and very nice breakfast.Genuine Hotels.com guest review
"A great hotel"
Excellent room for accommodation, friendly staff and good complimentary and hearty breakfastGenuine Expedia guest review
quiet and relaxing stayGenuine Hotels.com guest review
"Great for the family"
We came to the Madison area to visit family and have a mini vacation. We were traveling with our 2 year old and 6 month old. We had a suite with the bedroom separate from the living space and it worked out excellent for us! Our room was very clean and the perfect size for us. The breakfast was yummy and well stocked each morning. We used the pool once […] and it was very nice and clean. The temperature of the pool was a tad colder than I prefer and my 2 year old was a little chilly but we still had fun. There isn't a whole lot right near the hotel but an ok selection of restaurants and everything in Madison is so close anyway it wasn't a big deal. We did like the PF Changs right across the street and the hotel gave us a coupon for a free appetizer. Read moreGenuine Hotels.com guest review
"Great hotel & walking distance to great restaurant"
Great hotel, immaculate room, wonderful beds and pillows and very quiet. Staff was very friendly and accommodating. Breakfast is served on china and silverware, delicious hot entries, wide variety of breakfast choices. Best of all, you don't have to drive to restaurants once you are settled in hotel. There are at least 5-6 great restaurants to choose […] from that are within walking distance! Read moreGenuine Hotels.com guest review
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