"Good west side location in Greater Madison area"
Easy access to shopping and a wide variety of restaurants plus a very comfy bed and nice breakfast.Genuine Hotels.com guest review
The hotel was in a shopping center /industrial park/ business headquarters type area in Middleton/Madison. There was a PF Changs & Ruths Chris Steakhouse across the street, and a Costco behind- There was also a cement factory in view. Very mixed type neighborhood, but convenient to where I needed to be. The hotel was clean & comfortable, the staff very […] nice, the breakfast was good. The only problem was a very faint smoke odor in my room from the fireplace in the lobby, that I didn't notice until the middle of the night. It was a little disconcerting, but not a problem. Overall a positive stay. Read moreGenuine Hotels.com guest review
"Quiet, Calm location"
This hotel is very clean, calm and well staffed for your comfort and relaxation. The location is a bit odd just off the highway and back in a commercial area near a Costco and a few restaurants. It lacks a nearby service station or convenience store but that's just being picky. The hotel is a very well kept and all requests we mentioned were met with […] immediate response. the free breakfast also includes a hot item (such as scrambled eggs or sausage) each morning. Overall, a great place to stay. Read moreGenuine Hotels.com guest review
"Very clean, very comfortable"
Room was clean and comfortable. Location convenient to Madison hot spots.Genuine Hotels.com guest review
Loved the downtown of Middleton - perfect for shopping!Genuine Hotels.com guest review
"Nice hotel just outside of Madison."
Area around hotel has lots of options for dining and great shopping. Easy drive back into Madison.Genuine Expedia guest review
It was ok nice and clean able to be on main floor.Genuine Hotels.com guest review
"overall very nice place to stay"
very clean and comfortable rooms. would stay again and again.Genuine Hotels.com guest review
"ok for a short stay"
fine overall for level of accomodation, met expectationGenuine Expedia guest review
The drains in the bathroom, especially sink were very slow.A little draino would solve the problem.Genuine Hotels.com guest review
"Great location - close to some wonderful restauran"
We traveled to Madison to the Badger game. This hotel was a great location with wonderful restaurants nearby.Genuine Expedia guest review
Great stay warm cookies are a nice treat. Best pillows ever in a hotel!Genuine Hotels.com guest review
The people at the front desk were very friendly and helpful. The room was very clean. Everything was great!Genuine Hotels.com guest review
"My go to place to stay in Madison"
Good value, convenient and comfortable + friendly, helpful staff.Genuine Hotels.com guest review
Clean and pleasant hotel. The closet door didn't shut for me, I left a note and it was fixed by the time I returned to my room. I usually stay at this hotel, which is about every 2-3 months and would recommend it.Genuine Expedia guest review
"Great for our weekend of playing tourist."
Room was very nice, clean. Only wobble was the weak shower flow and unable to adjust the shower head. Would stay there again!Genuine Hotels.com guest review
"Convenient to Spring Green, WI"
Very comfortable.Genuine Hotels.com guest review
All three rooms were great.Genuine Hotels.com guest review
"Very nice hotel for the money"
Room was very clean. Good shower, nice towels. Good value for the money.Genuine Hotels.com guest review
"Nice Hotel close to shopping."
We stayed there two nights so my wife and daughter could go to an American Girl benefit sale. The kids slept well and the breakfast was superb.Genuine Expedia guest review
The reason to stay here is for the free breakfast. The 2 girls who man the food are amazing with replenishing the food and plates and then cleaning up and with a smile! The room was a little noisy but roomy. We have stayed here twice and location is good.Genuine Hotels.com guest review
Very nice place to stay. Friendly staff and great breakfast!Genuine Hotels.com guest review
"Nice place for the cost."
The room was clean, it had a large screen TV, bed was in good shape. Breakfast was great, did not have to go out to find it. Coffee was perfect. I would stay there again. The only bad thing i can say, the phone keep blinking that there was a message when there was not.Genuine Expedia guest review
The beds and pillows were very comfortable, the cleaning ladies were at the top of my list in service. The breakfast was tasty and served from 7a-10a , however if you go home on a Monday like we did the breakfast is over at 9am according to a blond petite woman in charge . When I asked her for milk at 9:30a she would not get it for us and told us "breakfast […] is over, but you are welcome to the eggs and sausage". If you want your customers to come back you need to accomadate even their small requests. Read moreGenuine Hotels.com guest review
Excellent service, accomodations and facilities.Genuine Hotels.com guest review
Normally we find Country Inn & Suites to be a good chain; however, this location did not meet our standards. During our stay we needed to constantly request for our room to be cleaned; and, when we tried to explain that our room wasn't cleaned after the first night, the assistant manager argued with me that it was cleaned. She had the audacity to come […] directly to our room to "check it out." She kept saying the housekeepers are the sweetest people, and they would have cleaned the room. She found out they didn't, and made no attempt to apologize for her behavior. She also tried to talk over me when I complained about the room a 2nd time. Some of the staff smelled strongly of cigarette smoke, and did not always behave in the most professional manner - especially at night. The assistant manager was the worst part though, given we were trying to be nice and just have the room cleaned. Very poor customer service and communication skills. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Madison West, WI On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Rob Wartella General Manager Country Inn & Suites - Madison West 608.831.6970 p / 608.831.6976 f
"Hotel for one night after a friend's wedding"
Good hotel, great morning breakfast.Genuine Hotels.com guest review
"Good place to lay your head"
Stayed with my husband for the Memorial Day weekend. Family lived in town, so we didn't spend a lot of time in the hotel during the day. Small fitness room, but treadmill was useful on a rainy day. Hotel situated right on running/bike trail and it made for a great run on Sunday morning. Bathroom spacious, and clean. Bed was comfortable, and the air/heat […] unit noise was at a very acceptable level. It was really nice to have a fridge in the room. One oddity: no ice bucket. Was told by front desk they had bags, but no bucket. Good thing we had a small cooler. Breakfast items on complimentary buffet are what you would expect; they did have scrambled eggs, potatoes and bacon/sausage on Sunday. Read moreGenuine Expedia guest review
"Nice place to stay...would stay there again"
We enjoyed our stay at the Country Inn Madison. Took a little longer to get there from UWMadison than I thought it would take. We were pulling a trailer---staff was very nice about telling us where to park etc. Nice size room...clean...comfortable bed.....quiet nicely decorated. Located by restaurants...even right across the street.Genuine Expedia guest review
"Great hotel for everybody!!!!"
Great hotel for everybody!!!! The best!!!!! All the experience was perfect!!!! excelent breakfast, excelent beds, excelent service, etc. Nothing was wrong!!! I loved them!!! and my husband too.Genuine Expedia guest review
Rooms were clean but need updating. Breakfast was fair, I have stayed at Country Inn and Suites in Appleton many times, the hotel there is much cleaner and breakfast was better - even tho same items, muffins weren't frozen, more fresh fruit.Genuine Hotels.com guest review
"Clean and cozy"
Clean and cozy. Rooms are not spacious but big enough. Breakfast was good. Ran out of laundry detergent for sale though.Genuine Expedia guest review
Great place to stay. It was clean and the staff was very nice. Highly recommend.Genuine Expedia guest review
"Nice for business travel"
Don't get a room near the elevator or the staff service room.Genuine Expedia guest review
Everything was great except the coffee in the room. The coffee( something reserve) should be reserved for the garbage. Truly nasty stuff.Genuine Hotels.com guest review
"We will be using the hotel again in the future."
The hotel worked out well for us . Quit and clean an a great location.Genuine Expedia guest review
"Hotel inns & Suites"
I enjoyed my overnight stay at Country inns & suites. The staff was friendly and knowledgable about the best Place to eat in town.Genuine Hotels.com guest review
Nice hotel for visiting with family or going to appointments at the health center.Genuine Expedia guest review
"Great place to stay"
The hotel was very clean. Upon arrival, the desk clerk gave us a coupon for a free appetizer at P.F. Chang's next door. The breakfast in the morning was good. The staff kept everything stocked and clean. The pool was great. The water temperature was perfect and the area was clean. Towels were set out on each chair. The room was clean and the beds were […] comfortable. Overall, a great place to stay. There were quite a few restaurants in the area as well. Read moreGenuine Hotels.com guest review
Solid hotel for the price. Clean, comfortable, and convenientGenuine Hotels.com guest review
"Good Value for Price"
Staff was very friendly. Great breakfast included in room rate. Hotel room was clean and in good condition. Would stay there again.Genuine Hotels.com guest review
"Near business park and upscale shopping"
My wife and I travelled here over the hollidays, we chose this chain as we previously had great experiences with them. At this location, we were greeted with a rather smug reception and condescending attitude. After a late night we were woken by the hotel housekeeping at 8:13 AM repeatedly knocking on our door. The breakfast was out of many items by […] 8:45 and was below what we have come to expect from a Carlson property. On the positive side, the room was very clean and the furnishings were very new. Read moreGenuine Hotels.com guest review
"Will stay again"
We found it an excellent place to stay while in Madison and would stay there again. It is close to the Beltline, University Ave shopping etc.Genuine Expedia guest review
"Good room for the price"
Hotel is located near highway, easy access, also next to Costco. Room is normal size. Breakfast changes daily which is good. This time of year is not that busy for Madison area. Coffee maker leaking is the only drawback.Genuine Hotels.com guest review
"Lovely place for anybody."
A very comfortable, lovely place to stay. Also a slightly better than average breakfast given, but I wonder if you could provide some healthier item(s) that are not sugar coated or high cholesterol, or just white flour prodicts (like maybe PLAIN yogurt - yours had sweetner and sweetened fruits.) Maybe some whole grain bread too. Also, I asked for decaf […] tea while in the dining room. I was told there was none (althouogh there was one bag in our room, but I already had used that), so therefore, all I got was camomile tea--that is herbal, not decaf tea. Could you please provide decaf tea in the dining room AND LEMON (either packaged or fresh) for the tea. I will look to having that next time I stay with you. Thank you. Read moreGenuine Expedia guest review
Internet connection was very badGenuine Hotels.com guest review
"easy access to freeway to attend my event each day"
I was pleasantly surprised with my stay. It was a large and comfortable room and was surprisingly quiet in the evenings. Everyone was very accomodating and I was even able to make use of the workout facilities. I will definitely be staying with you on my next trip to Madison.Genuine Hotels.com guest review
Pleasant stay; good restaurants within walking distance. Staff extremely friendly and helpful.Genuine Hotels.com guest review
"Close enough and just far enough away!"
This hotel is everything you want - the staff is nice, the room is really clean and quiet, and the bed was very comfortable. Plus it's close to the west side of town with places to eat and things to do without being too close to the noise and chaos of campus.Genuine Hotels.com guest review
"solid stay ... would return"
good price, enough nearby for restaurants, quiet nights, clean and good breakfast.Genuine Hotels.com guest review
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