"Travelling through TX"
My husband and I were travelling through TX and this motel was recommended to us from his brother. We were very happy when we arrived and the lobby was very nice - bright and clean and pretty. The room was clean and comfortable, had good tv and wifi, great shower and nice bed.Genuine Hotels.com guest review
Tv Remote was not working! Tv any had 5 channel!Genuine Hotels.com guest review
"Could have been better."
WiFi was spotty. Lost connection. The television had no remote.Genuine Hotels.com guest review
Very clean. No fridge nor microwave.Genuine Hotels.com guest review
"All in all a good deal"
The room was good for the price but nothing to write home about. We had to call the front desk and have them bring us a shower curtain. No complimentary soap or shampoo. The breakfast was good but the breakfast area was small and congested. But all in all a great deal compared to nearby hotels.Genuine Hotels.com guest review
"hotel good location but bad service"
poor staff attitude and discriminatory treatment. It was a bad experience with the front desk staff, needed an iron and the front desk said he had not but the reality is that I wanted to giveGenuine Expedia guest review
Response by GuestHouse Inn and Suites El Paso West First and foremost we want to thank you for taking the time out of your day to give us your input regarding your stay. We do want to apologize for the inconvenience you experience while you stayed with us. We are in the process of making some great changes we hope that in the near future you can give us another chance to meet you expectations .
"Would not recommend."
I should have relized this as a flag. Soon as you walk things are out of order, the soda vending machine. The elevator was even put out of order. My room was not ready upon check-in. The seem in the carpet was comimg up and fray as if it had been there a long time. I would not recommend this place to anyone.Genuine Hotels.com guest review
Elevator and soda machines did not work. Quality of construction is below average.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West We sincerely apologize for the inconvenience you experienced. We are currently working on getting the elevator up and running and our soda machine is back in service. We hope that next time you are in the El Paso area you can try your lodging experience with us again.
I absolutely hated my stay here. I will never return to this location and will spread the word to all my family and friends that travel to El Paso to avoid staying here. I attempted to make my concerns heard by some type of management but had no success. I travel to my home town quiet often...every 3 to 4 months and will never ever choose this hotel […] or the holiday inn on airway because I know it is the same owner. Read moreGenuine Hotels.com guest review
This hotel have just changed administration (it used ti be Microtel), and there were missing things in the room like kleenex, and the TV remote. I called front desk for the remote and they never arrived with another remote.Genuine Expedia guest review
"Will not go back"
2nd visit will not go backGenuine Hotels.com guest review
Worst hotel ever. Very dirty. Elevator was broken. No a/c. Never will I stay there again.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West We would like to give our sincerest apologies for the inconvenience. We want to thank you though for taking the time out of your busy schedule to give us your feedback. We are in the process of getting the elevator up and running and aside from that making some great changes. we hope that next time you are in the El Paso area that you can give us another chance and have your lodging experience with us to make things right.
"not to happy"
our stay was not a pleseant stay. no shampoo, towels where dirty and hospitality was unpleasant too. our desire was to make this hotel our choice of stay in the next trips to el paso texas. but after this experience we will be staying some where else.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West First we want to apologize for the inconvenience. We would like to let you know that we are under new management now and have made some changes we are working on other things diligently but hope that in the near future you can give us another chance.
Did not appreciate the hotel experience. I paid regular price rather than the Expedia price.Genuine Expedia guest review
"Will not stay here again"
I stayed here with the family and my dog. Our house was getting work done so we picked this hotel at around 9 pm. We were treated promptly and given a room in the first floor. The beds were clean. The bathroom was really dirty. There was hair all over the floor, straight black hair and on the wall of the shower there was a left over bar of soap stuck […] to it. The toilet rim was soaked and smelled of urine. The A/C did not work well, even though it had a thermostat. The television was an 80's model with hardly any channels. It did have decent wi-fi, so we entertained ourselves with Netflix. The breakfast was good, with good coffee and flavored creamer. Having a clean bathroom and good A/C is essential to our stays, so we will never stay here again, and probably think twice about another guesthouse inn. Read moreGenuine Hotels.com guest review
"Not good enough for a homeless person."
Reserved rooms under microtel, no mention if a name change was ever mentioned. When we arrived looked for microtel but no avail. Had to stop an call an the desk person spoke very poor English, was finally able to understand the new name. Arrived at location to find Mexicans drinking beer in the entrance area. During check in again language barrier, […] put us in room on third floor. Asked for a ground floor room, said it was impossible. The hotel elevator was broken so had to pack luggage up three flights of stairs. While down stairs at one point, Mexican guests arrived no reservations, they were placed in ground floor suite. After we had requested a room on the ground floor. In the room there were no clean towels, had to go down an get those..... TV remote did not work,,,, so sorry... Air conditioner was not functioning properly,,,, four rooms between us an stairwell were taped an sealed, smelled like they were being fumigated. Overall this place sucked, both as a place to stay an the service we recieved..... Never again Read moreGenuine Expedia guest review
"Not up to the previous stays at this hotel."
I have stayed 3 or 4 different times at this hotel when it was part of Wyndam. I hoped the new Guesthouse company would fix some things that have been neglected. I stayed several days in March, April, and the last visit in June. The elevator has been broken during all three stays and I request the first floor because of this. On my latest stay the only […] first floor room available was the handicapped room which hadn't been used for a while. Although the maids did their best to clean it for me I saw a live cockroach in the bathroom on my last night and killed it. Then in the morning before I left there was another dead cockroach on the bedroom floor. I let the desk clerk know when I checked out and she was apologetic. I've never encountered cockroaches in any of the other times I stayed at this hotel, but I will probably not stay there again when I return to El Paso. Read moreGenuine Hotels.com guest review
this is just a great trash place to stay I never been in such a trash place like this in mi life I will never stay thereGenuine Hotels.com guest review
the stay on this hotel was horrible, it took for ever to check in, once we got to our rooms , the rooms were dirty and they had a bad smell, batrooms no toilet paper no tissue paper, toilets had dry urine aroun the seat, no iron no iron board, overall was a bad stay!! first and last time that we use this hotel!!Genuine Hotels.com guest review
As we all know first impressions are important. Stepping into my room an overwhelming odor hit me. It was the restroom. I walked in there and found dead bugs as well as underneath the toilet bowl not cleaned. I suppose it was too much trouble to bend down to wipe it. Later, looking for a plug, found trash behind the bed.Genuine Hotels.com guest review
"Family Road Trip"
The hotel did turn out to be conveniently located near the places we went to.Genuine Hotels.com guest review
The room didn't seem very clean, there was a big ball of hair under bathroom sink, the remote to TV didn't work, elevator was not working, juice machine broke.Genuine Expedia guest review
Pay the extra $15 dollars and stay in a decent place!!!Genuine Hotels.com guest review
It used to be great now service and condition have both decrease a lot. I may not stay again on that hotel, which I used to stay twice a year.Genuine Hotels.com guest review
Charged me twice for same room and housekeeping knocked twice ealry in morning to clean room and called to get exact checkout time well before the checkout time. Rooms very smallGenuine Hotels.com guest review
Room/rate and location met my expectations.Genuine Hotels.com guest review
It wasn't bad...room was comfortable, staff was nice. There was no soap, tissue or enough towels in the room. But for a cheap rate I got what I paid for.Genuine Hotels.com guest review
"Just passing through to central Texas"
Clean and decent place to stop late at night right off I-10. The staff was prompt and very helpful when I had problems opening the door to my room. Fairly recently renovated with modern furnishings, I'm guessing.Genuine Hotels.com guest review
Not a very good experience. Will not stay there again.Genuine Hotels.com guest review
The room key would not work most of the stay. Myself and my kids had to go get a new key atleast 15 times in my 3 days. No mention of comping or upgrading or anything but sorry. It was very inconvenient.Genuine Hotels.com guest review
Horrible experience, staff was not helpful, unable to sleep due to noise (traffic, walking on top floor) despite fan on.Genuine Hotels.com guest review
Toliet was stopped up and no one care Finally had to fix it myself. Clerks were nice, Also didn't get the room I reserved apparently they don't have a suite with two queen beds and a separate living area according to the clerk. Location was wonderful. Rooms were cleanGenuine Hotels.com guest review
"TERRIBLE PLACE TO STAY"
I never respond to requests for reviews, but this one deserves one. While the staff while very nice and helpful the conditions of the hotel left something to be desire. I don't think they even own a vacuum as the hallway carpeting and the carpeting in our room was always covered in lint and other "stuff". There was old used bottles of conditioner still […] on the floor of the bathroom when we checked in. The room was the smallest room we have ever stayed in, and we do a lot of traveling. Even European rooms are larger than this one. No coffee maker is just ridiculous in this day and age. We have stayed at other Microtels and they never looked like this! They had large rooms and amenities! This is one hotel I will never stay at again and have already told other friends to never go there when they stay in ElPaso. Read moreGenuine Hotels.com guest review
The rooms were nice but appliances very old and need updating. The staff were very friendly and helpful.Genuine Hotels.com guest review
Very disappointed in our stay for 3 nites, with 7 guests in 4 rooms total. A clear lack of cleanliness, proper cleaning of rooms, hallways not vacuumed while there, dusty looking carpets in hallways with small pieces of paper trash throughout. Management couldn't deliver on requests made for meeting room after having made prior arrangements, cleaning […] and maintenance of meeting room were simply unattended to, cleaning cloths were left dirty in my room on floor after cleaning, 3 in our party said the cleaning crew never came to make up and clean their rooms. Our group was very disappointed in the daily maintenance and management of this hotel. Read moreGenuine Hotels.com guest review
"close to where i wanted to be"
Only 1 hiccup when 1st night there was no water due to a break in water line of city not the hotels. Was fixed during middle of night and no problems after that. I would recommend the hotel and would stay again if needed.Genuine Hotels.com guest review
"It was ok"
I booked it for the extended 7 days for personal reasons. My room was not cleaned daily the bathrooms were not washed I constantly had to be asking for clean towels and toilet paper. The first night the remote to the TV was not working I asked the girl in the front desk if she could get me another and she said it just needed to be programed I asked […] her to do it and she said she couldn't leave the front desk that I would have to wait till the other shift shows up. So I sat in my room for 3 hours watching nothing. oh well Read moreGenuine Hotels.com guest review
"OK HOTEL.. BUT..."
OK Hotel. But we needed to clean up our room late at evening and the management said they didn't had noone to doit until early next morning.Genuine Hotels.com guest review
"adequate hotel for our needs"
Passing through El Paso, we stayed one night. The hotel is just off the freeway. Located near restaurants. Very small pool, we didn't use. The room was spacious for 4 of us. Continental breakfast included cute make your own Texas shaped waffles. My husband found it hard to sleep due to the firm bed and freeway noise.Genuine Hotels.com guest review
"room = postage stamp"
10 X 10 room with one queen bed. Black hair in tub. Dirty carpet. Vanity stuff was poor quality. Not impressed with this motel at all. It had the bare minimum everything.Genuine Hotels.com guest review
"It was a room"
The room was unbelievably hot when I came in and took 5-6 hours to get cool enough to sleep. Desk area had crumbs in it, vent in the bathroom was covered in dust, bathtub drain didn't work. It was a room that appeared not to be used at all and therefore when I came it was not ready to be occupied. The staff took care of all the issues when I notified […] them of the problems. It was a difficult location if you were coming from the east as you had to pass it and come back on the access road. Keys to open my room as well as the outside doors sometimes worked and sometimes did not. Read moreGenuine Hotels.com guest review
"A Little Lacking"
Nice newish building, office staff was helpful and efficient. Room was comfortable, but had only had a cursory cleaning. Vent over tub/shower had never been cleaned and was caked with dust. Basic "breakfast" included dry cereal and a Texas-shaped waffle. I had to wait while the worker made herself a waffle before I could make myself one. With better […] management, this place could be a 3.5 star place. Read moreGenuine Hotels.com guest review
"Overnight stay type of hotel"
This hotel was intended for business travel. Our rooms were pretty clean but had problems with bathroom. The sink wouldn't drain and after notifying the front desk, nobody came to fix it for the 3 says we were staying there. Hotel could also use some updated towels as they were hard and scratchy. Prob wouldn't stay again for more than just one nig […] ht. Read moreGenuine Hotels.com guest review
Great location with endless options for shoping, food, and even mountains in a few minute drive. Not the best stay I have ever had, but location was perfect and the price was nice.Genuine Hotels.com guest review
The toliet made a terrible noise when flushed, leaving it imposible to flush the tolite after anyone else in the room fell asleep. The air broke in our room in the middle of the stay and we were moved to a new room, the new tolite still made noise. The inconvenience of the move was made better by having an updated room so great service by hotel staff […] there. Read moreGenuine Hotels.com guest review
Lets say this...it was not horrible besides my key card getting deactivated by mistake and not working on the outside doors along with that super tiny T.V.....not badGenuine Hotels.com guest review
"Microtel El Paso"
If you enjoy feeling the impact tremors of every door closing and hearing the conversations of your neighbors in a six room radius, this is the hotel for you. Poor construction. The reveal on the doors is so bad, I'm surprised they passed the fire marshall's inspection. Won't stay there again.Genuine Hotels.com guest review
We stayed for 3 days,2 nights. Our room was Never cleaned. The carpet was so dirty that my husbands' white socks turned black. The manager was never there. The staff was very nice, but seemed to have no guidance. The TV was Never tuned to any English channels, only Spanish. Most of the staff was unable to speak any English so communication was diff […] icult. Read moreGenuine Hotels.com guest review
"Not worth the stay"
Room was small & had a damp smell to it. I take it was coming from the old carpet held together by staples. The non working tv remote was annoying. Bed comfort & pillow were surprisingly ok. Staff was friendly and helpful.Genuine Hotels.com guest review
"Great for the price"
I read some bad reviews about this hotel before we stayed here, so I was a little apprehensive. I was pleasantly surprised by our visit. We booked a smoking room even though we are non smokers which I would not recommend. Besides some small issues (noisy bathrrom fan, broken remote, and no tissues in the bathroom) I had a great experience here over […] all. Read moreGenuine Hotels.com guest review
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