Overall was good the room was too small.Genuine Hotels.com guest review
"Great litttle hotel for the price!"
the rooms are very small but functional. I arived late slept very well and left early. I would stay again for that price!Genuine Hotels.com guest review
the eleveator does not work, stopped working while we were in it. the waffle maker did not work, the toaster burns the toast, always had to ask for toilet paper and kleenex, no dryer had to go get one. the tv only one channel worked, the telephone did not work. had to go down to the first floor to get ice. the lights didnt work. the only thing that […] was good was the bed was comfortable Read moreGenuine Hotels.com guest review
"Great rate and Location for a quick trip"
Went on a quick trip to El Paso on persoanl buisness. This hotel's location is great for where I needed to go and thier price can NOT be beat on short notice.Genuine Hotels.com guest review
well we got there after check in time and the room was not ready we have to wait an extra hour for the room. the towels should be in the trash. not even a microwave in the regular roomsGenuine Hotels.com guest review
Every time we are in town to visit family we stay in this hotel. If we ever need anything, it is given to us within a few minutes. We will continue to stay at this hotel because it is always clean and the continental breakfast is perfect. We love the Texas shaped waffles. Very cool!Genuine Hotels.com guest review
"Very clean and nice for the price"
Very clean hotel. Breakfast was simple but nice. My only comment would be the elevator did not take you down to the first floor because the button didn't work. Other than that it was a great hotel overall!Genuine Hotels.com guest review
NEEDED TO RELAX AWAY FROM HOME. IT WAS AN AWESOME STAY. I WAS VERY STRESSED. I ENJOYED THE STAY.Genuine Hotels.com guest review
It was outdated including the TV. Hotel was wonderful.Genuine Hotels.com guest review
"Good hotel, good value"
I enjoyed this hotel. The room was clean and comfortable and the customer service was excellent.Genuine Hotels.com guest review
"hotel need new tvs"
Nice hotel need to update on technology like TV for one..Genuine Hotels.com guest review
"Great value for your money"
Really enjoyed the suite. Much better than expected.Genuine Hotels.com guest review
Great stay for the $. Easy access, clean comfortable room, friendly staffGenuine Hotels.com guest review
"The Guest House"
Overall the hotel was a good choice Clean, friendly staff, even the breakfast was greatGenuine Hotels.com guest review
Room clean liked the window seat nice touch!Genuine Hotels.com guest review
The price was great and had everything we needed. Clean and comftorable room.Genuine Hotels.com guest review
Very nice stay.Genuine Hotels.com guest review
I have booked similar hotels in Tucson, Las Cruces, and El Paso. GuestHouse Inn and Suites El Paso West is the best among of them. My wife and kids are very happy with the stay.Genuine Hotels.com guest review
"Big dog friendly!"
The staff was great and very accommodating of my golden retriever for my long stay (10 days).Genuine Hotels.com guest review
"Good and clean"
As a last minute stay it turned out to be great. Not that it matters but the TV's should be upgraded sometime soon but it had HBO and that worked for us.Genuine Hotels.com guest review
"This hotel should have more stars."
Perfect stay. Clean, convenient, courteous staff.Genuine Hotels.com guest review
Great room at a great price. Front desk service was lacking in hospitality but overall a nice, secure hotel.Genuine Hotels.com guest review
"Tiny Room, but worked"
requested queen size bed...was smaller than a queen, but doable.....room is tiny, very straight forward, bed, table small tv...thats it...no room to much much of anything else...served its purpose.Genuine Hotels.com guest review
"cheap but great"
only negative is the distance from El Paso city. the price is very cheap and hotel was comfortable and pretty clean. better than expected.Genuine Expedia guest review
The staff were friendly the place was ok but they ran out of syrup for their continental breakfast Overal all we would stay there againGenuine Hotels.com guest review
"Not the best place to stay"
Was a lot of noise, WiFI was the worst ever TV very limited shower nozzle could be better no coffee in the roomGenuine Hotels.com guest review
It was good I had three pillows that was good overall it was great all we needed was a coffee makerGenuine Expedia guest review
50.00 suprise fee breakfast sub standard did not live up to pictures mirrored wall the elevator is the slowest i have seenGenuine Expedia guest review
"So clean hotel and good service"
We have a good time there without problems, the only thing is that the breakfast was not enough No milk, no fruit, no yogurtGenuine Expedia guest review
The beds were bowed, the old t.v.rolled the picture. Could not connect to wifi even though it was advertised. The morning breakfast was very sparse. They had cereal and cereal bowls but no milk. Glad I didn't pay full price.Genuine Expedia guest review
Nice place to stay when in El Paso clean room, great hotel staffGenuine Expedia guest review
"Travelling through TX"
My husband and I were travelling through TX and this motel was recommended to us from his brother. We were very happy when we arrived and the lobby was very nice - bright and clean and pretty. The room was clean and comfortable, had good tv and wifi, great shower and nice bed.Genuine Hotels.com guest review
Tv Remote was not working! Tv any had 5 channel!Genuine Hotels.com guest review
My wife & I had a good stay. The staff & housekeeping were helpful & friendly. The only small complain was that I asked for a ground floor, because I can't walk very far. No availability, so 2nd was ok. There was an elevator. I got a room at the end way in the back of the hotel. It was a handicap room, but I still started feeling bad. I had to use my […] nitrospray for my chest pain & didn't get to sleep very much. But again, thank you for a clean room. Read moreGenuine Expedia guest review
just one thing. The breakfast area too small and the refills of products (milk, cereal, bread) very bad. No personnel cleanning tables or helping out over there. Room was ok overallGenuine Expedia guest review
I really enjoy my time in GuestHouse Comfortable and clean room.Genuine Expedia guest review
"Could have been better."
WiFi was spotty. Lost connection. The television had no remote.Genuine Hotels.com guest review
Very clean. No fridge nor microwave.Genuine Hotels.com guest review
This is my first time in this Hotel and let me tell you that i loved it! very clean, the staff are really really nice and friendly. I will be back!!! :)Genuine Expedia guest review
"All in all a good deal"
The room was good for the price but nothing to write home about. We had to call the front desk and have them bring us a shower curtain. No complimentary soap or shampoo. The breakfast was good but the breakfast area was small and congested. But all in all a great deal compared to nearby hotels.Genuine Hotels.com guest review
"hotel good location but bad service"
poor staff attitude and discriminatory treatment. It was a bad experience with the front desk staff, needed an iron and the front desk said he had not but the reality is that I wanted to giveGenuine Expedia guest review
"Would not recommend."
I should have relized this as a flag. Soon as you walk things are out of order, the soda vending machine. The elevator was even put out of order. My room was not ready upon check-in. The seem in the carpet was comimg up and fray as if it had been there a long time. I would not recommend this place to anyone.Genuine Hotels.com guest review
Elevator and soda machines did not work. Quality of construction is below average.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West We sincerely apologize for the inconvenience you experienced. We are currently working on getting the elevator up and running and our soda machine is back in service. We hope that next time you are in the El Paso area you can try your lodging experience with us again.
I absolutely hated my stay here. I will never return to this location and will spread the word to all my family and friends that travel to El Paso to avoid staying here. I attempted to make my concerns heard by some type of management but had no success. I travel to my home town quiet often...every 3 to 4 months and will never ever choose this hotel […] or the holiday inn on airway because I know it is the same owner. Read moreGenuine Hotels.com guest review
This hotel have just changed administration (it used ti be Microtel), and there were missing things in the room like kleenex, and the TV remote. I called front desk for the remote and they never arrived with another remote.Genuine Expedia guest review
"Will not go back"
2nd visit will not go backGenuine Hotels.com guest review
Worst hotel ever. Very dirty. Elevator was broken. No a/c. Never will I stay there again.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West We would like to give our sincerest apologies for the inconvenience. We want to thank you though for taking the time out of your busy schedule to give us your feedback. We are in the process of getting the elevator up and running and aside from that making some great changes. we hope that next time you are in the El Paso area that you can give us another chance and have your lodging experience with us to make things right.
"not to happy"
our stay was not a pleseant stay. no shampoo, towels where dirty and hospitality was unpleasant too. our desire was to make this hotel our choice of stay in the next trips to el paso texas. but after this experience we will be staying some where else.Genuine Hotels.com guest review
Response by GuestHouse Inn and Suites El Paso West First we want to apologize for the inconvenience. We would like to let you know that we are under new management now and have made some changes we are working on other things diligently but hope that in the near future you can give us another chance.
Did not appreciate the hotel experience. I paid regular price rather than the Expedia price.Genuine Expedia guest review
"Will not stay here again"
I stayed here with the family and my dog. Our house was getting work done so we picked this hotel at around 9 pm. We were treated promptly and given a room in the first floor. The beds were clean. The bathroom was really dirty. There was hair all over the floor, straight black hair and on the wall of the shower there was a left over bar of soap stuck […] to it. The toilet rim was soaked and smelled of urine. The A/C did not work well, even though it had a thermostat. The television was an 80's model with hardly any channels. It did have decent wi-fi, so we entertained ourselves with Netflix. The breakfast was good, with good coffee and flavored creamer. Having a clean bathroom and good A/C is essential to our stays, so we will never stay here again, and probably think twice about another guesthouse inn. Read moreGenuine Hotels.com guest review
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