Charged me twice for same room and housekeeping knocked twice ealry in morning to clean room and called to get exact checkout time well before the checkout time. Rooms very smallGenuine Hotels.com guest review
Room/rate and location met my expectations.Genuine Hotels.com guest review
It wasn't bad...room was comfortable, staff was nice. There was no soap, tissue or enough towels in the room. But for a cheap rate I got what I paid for.Genuine Hotels.com guest review
"Just passing through to central Texas"
Clean and decent place to stop late at night right off I-10. The staff was prompt and very helpful when I had problems opening the door to my room. Fairly recently renovated with modern furnishings, I'm guessing.Genuine Hotels.com guest review
Not a very good experience. Will not stay there again.Genuine Hotels.com guest review
The room key would not work most of the stay. Myself and my kids had to go get a new key atleast 15 times in my 3 days. No mention of comping or upgrading or anything but sorry. It was very inconvenient.Genuine Hotels.com guest review
Horrible experience, staff was not helpful, unable to sleep due to noise (traffic, walking on top floor) despite fan on.Genuine Hotels.com guest review
Toliet was stopped up and no one care Finally had to fix it myself. Clerks were nice, Also didn't get the room I reserved apparently they don't have a suite with two queen beds and a separate living area according to the clerk. Location was wonderful. Rooms were cleanGenuine Hotels.com guest review
"TERRIBLE PLACE TO STAY"
I never respond to requests for reviews, but this one deserves one. While the staff while very nice and helpful the conditions of the hotel left something to be desire. I don't think they even own a vacuum as the hallway carpeting and the carpeting in our room was always covered in lint and other "stuff". There was old used bottles of conditioner still […] on the floor of the bathroom when we checked in. The room was the smallest room we have ever stayed in, and we do a lot of traveling. Even European rooms are larger than this one. No coffee maker is just ridiculous in this day and age. We have stayed at other Microtels and they never looked like this! They had large rooms and amenities! This is one hotel I will never stay at again and have already told other friends to never go there when they stay in ElPaso. Read moreGenuine Hotels.com guest review
The rooms were nice but appliances very old and need updating. The staff were very friendly and helpful.Genuine Hotels.com guest review
Very disappointed in our stay for 3 nites, with 7 guests in 4 rooms total. A clear lack of cleanliness, proper cleaning of rooms, hallways not vacuumed while there, dusty looking carpets in hallways with small pieces of paper trash throughout. Management couldn't deliver on requests made for meeting room after having made prior arrangements, cleaning […] and maintenance of meeting room were simply unattended to, cleaning cloths were left dirty in my room on floor after cleaning, 3 in our party said the cleaning crew never came to make up and clean their rooms. Our group was very disappointed in the daily maintenance and management of this hotel. Read moreGenuine Hotels.com guest review
"close to where i wanted to be"
Only 1 hiccup when 1st night there was no water due to a break in water line of city not the hotels. Was fixed during middle of night and no problems after that. I would recommend the hotel and would stay again if needed.Genuine Hotels.com guest review
"It was ok"
I booked it for the extended 7 days for personal reasons. My room was not cleaned daily the bathrooms were not washed I constantly had to be asking for clean towels and toilet paper. The first night the remote to the TV was not working I asked the girl in the front desk if she could get me another and she said it just needed to be programed I asked […] her to do it and she said she couldn't leave the front desk that I would have to wait till the other shift shows up. So I sat in my room for 3 hours watching nothing. oh well Read moreGenuine Hotels.com guest review
"OK HOTEL.. BUT..."
OK Hotel. But we needed to clean up our room late at evening and the management said they didn't had noone to doit until early next morning.Genuine Hotels.com guest review
"adequate hotel for our needs"
Passing through El Paso, we stayed one night. The hotel is just off the freeway. Located near restaurants. Very small pool, we didn't use. The room was spacious for 4 of us. Continental breakfast included cute make your own Texas shaped waffles. My husband found it hard to sleep due to the firm bed and freeway noise.Genuine Hotels.com guest review
"room = postage stamp"
10 X 10 room with one queen bed. Black hair in tub. Dirty carpet. Vanity stuff was poor quality. Not impressed with this motel at all. It had the bare minimum everything.Genuine Hotels.com guest review
"It was a room"
The room was unbelievably hot when I came in and took 5-6 hours to get cool enough to sleep. Desk area had crumbs in it, vent in the bathroom was covered in dust, bathtub drain didn't work. It was a room that appeared not to be used at all and therefore when I came it was not ready to be occupied. The staff took care of all the issues when I notified […] them of the problems. It was a difficult location if you were coming from the east as you had to pass it and come back on the access road. Keys to open my room as well as the outside doors sometimes worked and sometimes did not. Read moreGenuine Hotels.com guest review
"A Little Lacking"
Nice newish building, office staff was helpful and efficient. Room was comfortable, but had only had a cursory cleaning. Vent over tub/shower had never been cleaned and was caked with dust. Basic "breakfast" included dry cereal and a Texas-shaped waffle. I had to wait while the worker made herself a waffle before I could make myself one. With better […] management, this place could be a 3.5 star place. Read moreGenuine Hotels.com guest review
"Overnight stay type of hotel"
This hotel was intended for business travel. Our rooms were pretty clean but had problems with bathroom. The sink wouldn't drain and after notifying the front desk, nobody came to fix it for the 3 says we were staying there. Hotel could also use some updated towels as they were hard and scratchy. Prob wouldn't stay again for more than just one nig […] ht. Read moreGenuine Hotels.com guest review
Great location with endless options for shoping, food, and even mountains in a few minute drive. Not the best stay I have ever had, but location was perfect and the price was nice.Genuine Hotels.com guest review
The toliet made a terrible noise when flushed, leaving it imposible to flush the tolite after anyone else in the room fell asleep. The air broke in our room in the middle of the stay and we were moved to a new room, the new tolite still made noise. The inconvenience of the move was made better by having an updated room so great service by hotel staff […] there. Read moreGenuine Hotels.com guest review
Lets say this...it was not horrible besides my key card getting deactivated by mistake and not working on the outside doors along with that super tiny T.V.....not badGenuine Hotels.com guest review
"Microtel El Paso"
If you enjoy feeling the impact tremors of every door closing and hearing the conversations of your neighbors in a six room radius, this is the hotel for you. Poor construction. The reveal on the doors is so bad, I'm surprised they passed the fire marshall's inspection. Won't stay there again.Genuine Hotels.com guest review
We stayed for 3 days,2 nights. Our room was Never cleaned. The carpet was so dirty that my husbands' white socks turned black. The manager was never there. The staff was very nice, but seemed to have no guidance. The TV was Never tuned to any English channels, only Spanish. Most of the staff was unable to speak any English so communication was diff […] icult. Read moreGenuine Hotels.com guest review
"Not worth the stay"
Room was small & had a damp smell to it. I take it was coming from the old carpet held together by staples. The non working tv remote was annoying. Bed comfort & pillow were surprisingly ok. Staff was friendly and helpful.Genuine Hotels.com guest review
"Great for the price"
I read some bad reviews about this hotel before we stayed here, so I was a little apprehensive. I was pleasantly surprised by our visit. We booked a smoking room even though we are non smokers which I would not recommend. Besides some small issues (noisy bathrrom fan, broken remote, and no tissues in the bathroom) I had a great experience here over […] all. Read moreGenuine Hotels.com guest review
could not sleep well due to window facing freeway allowed light to come in, also could hear the 'bed noises' of the people next door and was very disturbing. the management did not say thank you or ask did we enjoy our stay !!Genuine Hotels.com guest review
Room was small, towels were gray, breakfast was cheap.Genuine Hotels.com guest review
the bed and pillows were a little too firm for me. the top ridge of the shower had about an inch of dirt. fot the purpose and the price, it was doable.Genuine Hotels.com guest review
"Hotel rooms in need of repair and cleaning"
Checked out after 1st night (Booked 2 nights for 3 rooms each night) due to the rooms being dirty and items within the room broken or not functioning. Our room - 1. Shower continually on since valve control did not work 2. Clock/radio in room broken, not functioning 3. TV remote control, not functioning 4. Carpet torn and dirty 5. Bathroom tile broken […] 6. Stain on chair appeared to be a "Body Fluid" of some form 6. Road noise from nearby I10 excessive Read moreGenuine Hotels.com guest review
"A good choice"
Newer hotel in good condition. A decent breakfast which is usually not the case with Microtel. Receptionist Peg was exceptional in helping us change rooms quickly when thermostat malfunctioned. Not a problem. On outskirts of town but good stores and food nearby and a safe area. Recommend for the great price.Genuine Hotels.com guest review
Our family stayed in one of the rooms and it was so clean and bright. The breakfast was awesome and the entire hotel was superb for the price. I highly recommend anyone stay here if you are looking for a good bargain!!Genuine Hotels.com guest review
This Hotel is going down, they have no maintenance, this was the second time they had to change my room because of the air conditioning/heat was not working at all. The problem is that they now it has a problem and they will give the room out anyways. Internet service terrible it will log you out every few minutes and some times it will not let you […] log on back again. Fire Alarm went off at 3:00 am then at 9:00 am and again at 11:00 am, with no explanation what so ever, no one in the Hotel will give you one. Read moreGenuine Hotels.com guest review
"Conveniently located to West Side hot spots"
Other than the key card reader not working on the side door. I liked the friendliness of the staff. The rooms were well kept. TV in rooms do need upgrading and my remote wasn't working. But for the price I paid during a New Year Weekend was a bargain.Genuine Hotels.com guest review
"Going Down the drain"
This hotel was pretty descent on Summer 2012, don't know what happened to it but by December 2012 all went down the drain, fire alarm going off with no reason first at 3:00 am, then at 9:00 am then at 11:00 am. Internet in not good it will go down every several hours a day. I don't Think I will ever go back to this Hotel. One more thing they messed […] up my reservation that day, that was a God sign just to get out of this hotel but did not leasing to it. Read moreGenuine Hotels.com guest review
The beds were filthy. You could see very plainly that they don't change the sheets. (Hair, lipstick, blood? dirt) Which tells me they cut a lot of other cornerstones as well. Stayed there anyway because it was so late and needed to sleep. Slept in our clothes on top of all the bed coverings and put our shirts over the pillows. We even told the manager, […] no discount, just moved us to another room that quite literally had the same disgusting problem! Try to avoid this hotel. If you can't, bring a sleeping bag and your own pillow. Read moreGenuine Hotels.com guest review
"Not impressed at all"
Don't expect anything more than a place to lay down. If you want internet access you better go down to Barnes and Noble. This hotel was Way, Way away from the city. 20 minutes away with no traffic. El Paso always has traffic. Bottom line. This place is no good.Genuine Hotels.com guest review
Rooms were very clean and comfortable. Very good value.Genuine Hotels.com guest review
Good clean room... All goodGenuine Hotels.com guest review
"Near the company I was visiting."
I purchased my stay through a travel site. The room was right next to the laundry. It was hot and noisy, air conditioner barely kept up. The remote was broken, an air freshner was in the room that was worn out and still in the room. The bathroom was nice and roomy.Genuine Hotels.com guest review
"easy in and out."
The "TEXAS WAFFLES" were very unique and good. I would like to have a setup for my house like that, can you give me the info? Disappointed with no fridge or microwave in room that was part of the details of the room. The lady at the front desk was very helpful and hospitable.Genuine Hotels.com guest review
There was a kids soccer team from Mexico staying in the hotel and those kids were uncivilized. They played soccer in the hallway and made load noise until 1:00am. We had to check out and move to another hotel.Genuine Hotels.com guest review
"Good for outlets shopping"
Price is good, breakfast is more than aceptable for the price. Location for shopping in the outlets is great.Genuine Hotels.com guest review
Over all ok, the internet was pitifulGenuine Hotels.com guest review
The hotel stay was great except the pool was slimey and cloudy.Genuine Hotels.com guest review
"Great location and esay access"
the only thing they need to change is there old TV`s they had no remotesGenuine Hotels.com guest review
"Microtel West, El Paso, TX"
The Microtel West in El Paso is a modern and economical place to stay while in transit, i.e. an overnight stay. The room is extremely small, but comfortable, and not ideal for a prolonged stay. The location of the hotel is ideal as it is right alongside I-10 and within 1/2 to 3/4 of a mile of many eateries, grocery store, etc. The room does not have […] a microwave or refrigerator and the TV stations are limited. A good place to stay for the money. Lastly, I traveled with a dog, and the hotel is dog friendly for an additional $10/night. Read moreGenuine Hotels.com guest review
The stay was alright. Bed was a little rough, tv only had 5 channels and remote did not work, breakfast was cereal, bread and waffles but close to everything even to get on and off the highway. Pool was dirty and I myself had to clean it so my kids could swim. Don't think I would stay again.Genuine Hotels.com guest review
"Easy highway access."
Very pleasant. My room was very clean.Genuine Hotels.com guest review
Nice clean cheap hotel. Internet did not work.Genuine Hotels.com guest review
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