"Comfy Beds, superior service, shame about the WC"
It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so […] you feel very safe. Read moreGenuine Hotels.com guest review
"Etwas ganz Besonderes!"
Unsere Suite war sehr schön. Sehr geräumig, 2-stöckig. Das Ambiente des Hotels ist modern schlossähnlich. Im Zimmer steht zur Ankunft bereits Champagner, Obst und Kuchen bereit :) Die Minibar ist inclusive. Die angebotete Hotelführung (ein Angestellter nimmt sich die Zeit) sollte man annehmen! Alles ist unglaublich groß, weitläufig und mit einer großen […] Liebe zum Detail restauriert. Der Weinkeller (eine Schatzkammer in sich) und die Kellerräume sind unglaublich, die Prachträume sowie das alte Treppenhaus mit roten Läufern, viel Gold und Kronleuchtern stehen den offiziellen Schlössern in Wien in nichts nach. Der Glasaufzug ist toll! Das Sternerestauarant (nur besichtigt) ist auch ein Komplettkunstwerk in sich. Der Pool ist recht groß und sehr schön gestaltet, das Dampfbad & Sauna werden bei Bedarf eingeschaltet. Das Frühstück ist qualitativ sehr hochwertig. Alles sehr liebevoll und frisch zubereitet und serviert. Wir trafen im Hotel vorallem junge Angestellte, die auffallend freundlich, professionell und zugewandt reagieren. Z.B. stellte sich Mitarbeiter des Sternerestaurants, dem wir bei der Führung begegneten, sofort und ungezwungen per Handschlag vor. Reinigungskräfte, denen man auf den Fluren begegnet, grüßen ganz freundlich und offen. Keinerlei Arroganz, wie man sie oft in besseren Hotels trifft. Das Hotel scheint personell gut besetzt zu sein, alles funktioniert reibungslos und schnell. Man hat den Eindruck, die Menschen arbeiten dort gerne, ...da ist man gerne Gast :) Read moreGenuine Expedia guest review
"hôtel grand confort, personnel et services au top"
trois nuits dans cet immense hôtel en plein centre de Vienne mais pourtant absolument calme et tout confort avec une petite suite meublée au style purement autrichien, le personnel est discret et attentionné toujours prêt à vous simplifier la vie et à répondre à vos questions, la propreté est parfaite, le service très complet (on vous accueille même […] au champagne) et les équipements nombreux et en parfait état de fonctionnement. Adresse à retenir et recommander avec insistance. Read moreGenuine Expedia guest review
ホテルの都合でということで、思わぬアップグレードをして頂きました。レジデンツという名の通り、美しいキッチンもあって暮らすように滞在でき、贅沢な時間でした。ヨーロッパ家族旅行の最終日ということと、誕生日の御祝いをかねていたので、本当にゆったりとした滞在を愉しむことができました。ありがとうございました。Genuine Hotels.com guest review
"Another amazing stay at the Palais Coburg"
11/29/14 JLP-UK London, United Kingdom
I had stayed at this beautiful hotel three times previously and arranged to come back with my partner. We booked 9 months in advance and were disappointed to get a call a few days before we were due to arrive to explain that the hotel could unfortunately not accommodate us for the first night of our stay. It turned out that the hotel was hosting the nuclear summit that was overrunning, so completely NOT the fault of the hotel. They could not have been more amazing in terms of working to make it up to us. We were moved to an alternative hotel for the first night, which was very nice, and when we finally checked into the Palais Coburg, we were upgraded to one of their most stunning suites, sent champagne etc. and handwritten notes from the General Manager. They were so lovely and really cared that we had a fabulous time, which we certainly did. The staff had all been through a very intense few days, dealing with a high-level international summit, but were all unfailingly warm and welcoming. We even had the pleasure of meeting the General Manager, Roland, in person for a coffee, which was a lovely end to a very enjoyable stay. We have great memories and will definitely be returning.
"Very Uneven Experience"
11/20/14 Maryandlee Alexandria, VA
This is a lovely hotel on a spectacular property. But we felt that staff and service were alternatively rude and lovely, snobby and kind, thoughtful and dismissive. And we never saw anyone who looked like they were in charge. I cannot recommend the hotel. We felt that they felt we didn't belong. It was almost like we might have the money to pay for the Coberg but the staff decided we didn't really belong there.
"Better, then it can be"
11/04/14 873oksanak Vienna
The style and esthetic hotel was incomparable! Very nice and professional personal. Calm and clean rooms, were we felled like in our own homes))). Beautiful сombination of new modern part and historical one. Thank you for incredible memories!
09/18/14 AnnMarie9583 boston,ma
Just had the pleasure of spending a few days at this beautiful hotel! The staff really can't do enough for its guests. Everyone of them genuinely seem to love their job. Special thank you to the young gentlemen at the outdoor restaurant. Absolute sweetheart. Sorry don't have your name. Had massage in room was best massage I've ever had. Can't wait to go back!
"Palais Coburg Nr1 in Vienna going down rapidly"
06/22/14 Chrisy B ibk
We visited the Palais Coburg since December 2013, and we had the first visits no doubt, one of the best in Vienna, highest Standart what is possible, but the last visits gone down. Cleaning personal and cleaning not as we supposed, Missing filled fridge and food in the Mini Bar, Missing filling Cosmetic things, and towels and so on, also the Restaurant in the Hotel *Clementine* has not that quality as it has before. Also the Hotel save massive Money, they switch of the power for spa even already at 21.00, and also changed many products from eating over cosmetic in more worst. As we told that the GM, he took that very personaly and freeked out. Bad. Instead to make the Service better we got prohibition/ ban to check in and entry that hotel ever again. What is that? the GM failed here and is better you in the new better hotels like Kempinski Vienna, or new Hyatt Park
"Outstanding renovation of an historical building"
05/30/14 lackahderfla Vienna, Austria
We arrived in the afternoon. We got a warm welcome and feel like visiting friends. Patrick behind the reception was responsible for this impression. He served as like kings. The suite was nice and all furniture as well as the decoration is very, very good. The location is one of the best in Vienna. The first impression of the Palais Coburg is simply great. The value for money ok. They rooms are clean and we have had a good view. Room service and bell boys are also better than the average in hotels like this. Only the back of the house should be organized. We think it is not acceptable that guest must look into a dirty and unorganized combination of a technical rooms, office and store room for chambermaids. It's also not professional that bathrobes and towels are stored in the corridor. We believe that this point could be changed easily. After check out we received a small bos with apples, sweets, mineral water - a great idea. Many thanks
"Thank you Palais Coburg for an amazing weekend!"
03/27/14 david_naslund Jarvso, Sweden
I had the opportunity to stay at the Palais Coburg this weekend with 7 friends of mine, and the overall experience was amazing to say the least. We had 4 suites, each one impeccably furbished and the feeling one gets when entering them is simply “Yup, this is a palace”. 3 of the suites had 2 floors and while the fourth suite was amazing as well I can highly recommend the ones with dual floors. Between the complimentary champagne in the lobby upon arrival (and in the rooms), the personal welcome letters in the suites, the wonderfully helpful and understanding staff, the incredible quality of the suites and the 3 min walk to Stephanplatz, I cannot understand how anyone could rate this establishment below 5 out of 5. The spa area on the top floor was really nice and we all spent one evening there, even though all suites were equipped with great Jacuzzis. Those of you looking for a fully-fledged gym might be disappointed, but a number of treadmills are available in the spa area. We also had a 9 course set dinner at the adjacent “Silvio Nickol” gourmet restaurant, which is a 2 star Michelin restaurant located within the Palais Coburg. Without boring you with the details, the 8 of us went through an amazingly composed dinner with matching wines, perfect service and a great atmosphere. As far as restaurants in Vienna go, I would say that Silvio Nickol and Steirereck are tied for first place when it comes to high-end dining and I can warmly recommend the experience. A special thanks goes out from all of us to Mr Roland Hamberger, MD at Palais Coburg. For going above and beyond in personally making sure your visitors have a truly amazing time. Thank you for a memory of a lifetime! Best regards from Sweden, David
"Refined and contemporary elegance"
01/14/14 Jedeye525 Westchester, NY
My family and I had a memorable stay here between Christmas and New Years 2006 while visiting family. We received a warm welcome from the doorman and were greeted by the manager upon arrival. We had five suites all of which were tastefully decorated, elegant without overdoing it. The beds had thick down duvets and mattresses that I recall felt like sleeping in a cloud. Perfect for cold winter nights. The staff were always available and friendly. I would highly recommend a tour of the wine cellar. Easily one of the finest in Austria. Security throughout the hotel was excellent without being obtrusive. The top floor pool and fitness center were clean and well supplied. Breakfast was fresh and plentiful. The location was central to exploring the many historical venues and fine restaurants downtown. I would definitely stay on any return visit to the city and would highly recommend it for discerning travelers.
"Great place, but disappointing and pricey brunch"
01/03/14 Toret8 Zurich, Switzerland
I visited the restaurant for Xmas, because I thought their brunch would be at the level of the hotel. It was my biggest disappointment. The service is flawless and the place is incredible, but the food was so simple and basic. There wasn't anything special in their menu. I went with other three people and we all left with the same feeling. The grandiosity of the architecture unfortunately doesn't extend to the plates...well, the bill certainly did.
"Beautiful building and attentive staff."
12/30/13 Topher W Sydney, New South Wales, Australia
We visited just prior to the New Years rush and had a few special requests that we sent through to the staff in advance. We were pleased to find they responded quickly and knowledgably and were only too happy to help. This continued upon our arrival, with very personalised service making us feel very welcome indeed. This continued with the staff helping us out with a number of technical issues (with our own devices) and undertaking research on our behalf. There were a few minor oversights, but all up the service was excellent. We had a jacuzzi, which seemed big enough to host a small penguin colony, should they be so inclined to visit. This being said, whilst excellent, the service did not match that which I experienced at the Langham in Melbourne for a considerably lower price tag; however, you really are paying the extra for the privilege of staying in such a beautiful building, and the staff clearly do do their utmost to make the experience as special as they can. I have read some other reviews on here and am a little surprised by complaints about the lift distance, as this was not a problem for us at all. I did feel that the security was a little perplexing, with the need to have a key in order to swipe out of the premises (or facing the inability to do so). I also can relate to the warmth in the rooms. They are double glazed, which is great, but I was surprised to find that even in the cold Viennise winter I needed to open the inner windows as we just could not seem to get the heating down enough. My only additional complaint is that sound leaked through the room door more than I would expect. I found that I was disturbed by people in the corridor in both mornings and late at night. There is an additional internal door that I overlooked closing on a number of these, so that's important to keep in mind, but when I did do so it didn't entirely block out the sound (although did make a difference). Special mention to Carmen, who looked after us for breakfast. She got to know our order immediately and would ensure that upon arrival the core elements were brought straight to us for our enjoyment whilst determining what else to order. Aside from being considerate and efficient she was also extremely knowledgeable, had superb native level English and was simply a delight to see each morning. Further special mention for Wolf who served our in suite dinner, organised perfectly by the front desk staff. He was particularly professional, attentive and charismatic.
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