available on 05/23/15
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Score breakdown (from 5 reviews)
The following English reviews were posted by hotels.com guests from other countries:
It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so you feel very safe.
Genuine Hotels.com guest review
The following reviews were posted by hotels.com guests from other countries:
Unsere Suite war sehr schön. Sehr geräumig, 2-stöckig. Das Ambiente des Hotels ist modern schlossähnlich. Im Zimmer steht zur Ankunft bereits Champagner, Obst und Kuchen bereit :) Die Minibar ist inclusive.
Die angebotete Hotelführung (ein Angestellter nimmt sich die Zeit) sollte man annehmen! Alles ist unglaublich groß, weitläufig und mit einer großen Liebe zum Detail restauriert. Der Weinkeller (eine Schatzkammer in sich) und die Kellerräume sind unglaublich, die Prachträume sowie das alte Treppenhaus mit roten Läufern, viel Gold und Kronleuchtern stehen den offiziellen Schlössern in Wien in nichts nach. Der Glasaufzug ist toll!
Das Sternerestauarant (nur besichtigt) ist auch ein Komplettkunstwerk in sich.
Der Pool ist recht groß und sehr schön gestaltet, das Dampfbad & Sauna werden bei Bedarf eingeschaltet.
Das Frühstück ist qualitativ sehr hochwertig. Alles sehr liebevoll und frisch zubereitet und serviert.
Wir trafen im Hotel vorallem junge Angestellte, die auffallend freundlich, professionell und zugewandt reagieren. Z.B. stellte sich Mitarbeiter des Sternerestaurants, dem wir bei der Führung begegneten, sofort und ungezwungen per Handschlag vor. Reinigungskräfte, denen man auf den Fluren begegnet, grüßen ganz freundlich und offen. Keinerlei Arroganz, wie man sie oft in besseren Hotels trifft. Das Hotel scheint personell gut besetzt zu sein, alles funktioniert reibungslos und schnell. Man hat den Eindruck, die Menschen arbeiten dort gerne, ...da ist man gerne Gast :)
Genuine Expedia guest review
trois nuits dans cet immense hôtel en plein centre de Vienne mais pourtant absolument calme et tout confort avec une petite suite meublée au style purement autrichien, le personnel est discret et attentionné toujours prêt à vous simplifier la vie et à répondre à vos questions, la propreté est parfaite, le service très complet (on vous accueille même au champagne) et les équipements nombreux et en parfait état de fonctionnement. Adresse à retenir et recommander avec insistance.
Genuine Expedia guest review
Genuine Hotels.com guest review
Genuine Expedia guest review
TripAdvisor reviews for Palais Coburg Hotel Residenz
Overall rating:TripAdvisor Traveller Rating: 4.5Based on 61 traveler reviews
Most recent traveler reviews:
Perfection. Palais Coburg is indeed an old school majestic palace, yet it is modern, polished, clean-cut, with all contemporary amenities. It is very central yet isolated and peaceful. Service is excellent and exceptionally friendly. The conference rooms and swimming pool are picturesque.
Palais Coburg is an experience in and of itself, allowing the visitor to enjoy both the city and Coburg’s own unique micro-cosmos.
Best place in Vienna. Highly recommended (actually better to keep it as an unspoiled secret).
We stayed here for two nights and it was a nice experience. We had a lovely room on two levels with huge windows. The quality of the refurbishment of this building is superb, unlike other local historic hotel buildings, they have beautifully merged both old and modern together in a nice way.
Sometimes however the hotel did feel a little cold and empty as there weren't many people around when we stayed, but we enjoyed our stay anyway. The outdoor restaurant is very nice and overall this is a stunning place.
We stayed for one night on a romantic visit to Vienna, before Christmas. On arrival at the Palais Coburg, we were warmly greeted by reception staff, and show to our suite, which was most impressive. We were delighted to find a glass of champagne poured for our us on our arrival, along with a selection of delicious delicacies and fruit.
After exploring the Suite (room 105) and finding it very well serviced in terms of the bathroom and kitchen (tea, coffee etc), we began to relax. We found ourselves both saying to each other that it was the 'nicest hotel' we had ever visited, and that we would want to come back again - that was in the first half an hour. We decided to visit the spa, which was exceptional. Incredibly clean, and up to the minute, and the complimentary drinks fridge was a welcome touch. We were able to enjoy the spa area almost completely to ourselves, and it was the perfect space to unwind.
However, it wasn't long before I discovered a couple of faults, which took the sparkle off our stay, and metaphorically knocked the fifth star off our five star experience. On returning to our room, and drawing the curtains for the evening, I discovered a waste paper basket hidden within the curtains, with the previous guest's rubbish still inside. The rubbish hadn't been emptied, and contained several bottles of Bailey's liqueur, and a bottle of champagne, along with a (smelly) wrapper of sliced speck.
After using the spa, I decided I wanted to take a shower in our room. However, I had problems trying to get the main shower in the bath to work. In the end, we had to call reception and ask for a technician to come and fix the tap. This was promptly and discreetly resolved for us, although it was a little bit of an inconvenience.
Probably the most infuriating and unbelievable downside to our stay was with the breakfast in the morning. After being seated, it was a good five minutes before anyone took our order for drinks. We asked for two coffees, but had to attract the waiter's attention to ask for some milk. We had to ask twice. By then, our coffee was luke warm, and wasn't particularly pleasant to drink. We then ordered the scrambled eggs with Jersualem artichokes and chives from the menu, but when our scrambled eggs arrived, they came without the artichokes and chives - it was just a plate of scrambled eggs. We thought we may have been given some toast and jam, or pastries to eat whilst we waited, but nothing arrived. People on the tables around us were being served before us, but it seemed we were last in the queue. I am British, and my partner is Austrian, so we thought perhaps speaking in Austrian would help, but it didn't! We were really very shocked at the service we received in a 5* hotel, and this really, really let the experience down greatly for us.
I think we would think twice about coming back to the Palais Coburg, which is a shame, as our first impressions were really very good. If the breakfast service improves, we will come back and stay at the Palais Coburg again, as it really was the best hotel we have stayed in, and perfect for our needs.
Vienna, the historic seat of the celebrated Saxe-Coburg-Gotha Royal Family - from here, Prince Albert set out to woo Victoria, the future Empress of the British Empire. And now one can stay in ultimate luxury in the magnificently restored Palais Coburg, view the beautiful state rooms and sleep where Albert slept.
GM Roland Hamberger and his staff are the epitome of discretion. They and their wonderful hotel are the ultimate in grand but understated European Hospitality. No wonder then that this is the hotel of choice of kings, presidents, secretaries of state, powerful business leaders, actors, rock stars and anyone else seeking exceptional treatment, total discretion and magnificently luxurious accommodation. Not to mention a 50 000 bottle wine cellar and an in-house two Michelin Star restaurant.
I believe, from experience, that the Palais Coburg is one of the world's great hotels.
A veritable warren of corridors, rooms and suites, the Coburg is a charming hotel that combines traditional and modern superbly. The central city placement cannot be faulted and neither can the food, service or wine. My personal suite was especially comfortable and features on the hotel's website. Nothing better than this in Vienna!
I had stayed at this beautiful hotel three times previously and arranged to come back with my partner. We booked 9 months in advance and were disappointed to get a call a few days before we were due to arrive to explain that the hotel could unfortunately not accommodate us for the first night of our stay. It turned out that the hotel was hosting the nuclear summit that was overrunning, so completely NOT the fault of the hotel.
They could not have been more amazing in terms of working to make it up to us. We were moved to an alternative hotel for the first night, which was very nice, and when we finally checked into the Palais Coburg, we were upgraded to one of their most stunning suites, sent champagne etc. and handwritten notes from the General Manager. They were so lovely and really cared that we had a fabulous time, which we certainly did. The staff had all been through a very intense few days, dealing with a high-level international summit, but were all unfailingly warm and welcoming. We even had the pleasure of meeting the General Manager, Roland, in person for a coffee, which was a lovely end to a very enjoyable stay. We have great memories and will definitely be returning.
This is a lovely hotel on a spectacular property. But we felt that staff and service were alternatively rude and lovely, snobby and kind, thoughtful and dismissive. And we never saw anyone who looked like they were in charge. I cannot recommend the hotel. We felt that they felt we didn't belong. It was almost like we might have the money to pay for the Coberg but the staff decided we didn't really belong there.
The style and esthetic hotel was incomparable! Very nice and professional personal. Calm and clean rooms, were we felled like in our own homes))). Beautiful сombination of new modern part and historical one. Thank you for incredible memories!
Just had the pleasure of spending a few days at this beautiful hotel! The staff really can't do enough for its guests. Everyone of them genuinely seem to love their job. Special thank you to the young gentlemen at the outdoor restaurant. Absolute sweetheart. Sorry don't have your name. Had massage in room was best massage I've ever had. Can't wait to go back!
We visited the Palais Coburg since December 2013, and we had the first visits no doubt, one of the best in Vienna, highest Standart what is possible, but the last visits gone down.
Cleaning personal and cleaning not as we supposed, Missing filled fridge and food in the Mini Bar, Missing filling Cosmetic things, and towels and so on, also the Restaurant in the Hotel *Clementine* has not that quality as it has before.
Also the Hotel save massive Money, they switch of the power for spa even already at 21.00, and also changed many products from eating over cosmetic in more worst.
As we told that the GM, he took that very personaly and freeked out. Bad.
Instead to make the Service better we got prohibition/ ban to check in and entry that hotel ever again. What is that?
the GM failed here and is better you in the new better hotels like Kempinski Vienna, or new Hyatt Park
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