available on 05/11/16
Best Price Guarantee
Hotels.com reviewsTripAdvisor reviews
Score breakdown (from 5 reviews)
Wellness AreaPoor wellness & sports facilities
Value for moneyPoor value for money
The following English reviews were posted by hotel guests from other countries:
It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so you feel very safe.
Genuine Hotels.com guest review
The following reviews were posted by hotel guests from other countries:
Unsere Suite war sehr schön. Sehr geräumig, 2-stöckig. Das Ambiente des Hotels ist modern schlossähnlich. Im Zimmer steht zur Ankunft bereits Champagner, Obst und Kuchen bereit :) Die Minibar ist inclusive.
Die angebotete Hotelführung (ein Angestellter nimmt sich die Zeit) sollte man annehmen! Alles ist unglaublich groß, weitläufig und mit einer großen Liebe zum Detail restauriert. Der Weinkeller (eine Schatzkammer in sich) und die Kellerräume sind unglaublich, die Prachträume sowie das alte Treppenhaus mit roten Läufern, viel Gold und Kronleuchtern stehen den offiziellen Schlössern in Wien in nichts nach. Der Glasaufzug ist toll!
Das Sternerestauarant (nur besichtigt) ist auch ein Komplettkunstwerk in sich.
Der Pool ist recht groß und sehr schön gestaltet, das Dampfbad & Sauna werden bei Bedarf eingeschaltet.
Das Frühstück ist qualitativ sehr hochwertig. Alles sehr liebevoll und frisch zubereitet und serviert.
Wir trafen im Hotel vorallem junge Angestellte, die auffallend freundlich, professionell und zugewandt reagieren. Z.B. stellte sich Mitarbeiter des Sternerestaurants, dem wir bei der Führung begegneten, sofort und ungezwungen per Handschlag vor. Reinigungskräfte, denen man auf den Fluren begegnet, grüßen ganz freundlich und offen. Keinerlei Arroganz, wie man sie oft in besseren Hotels trifft. Das Hotel scheint personell gut besetzt zu sein, alles funktioniert reibungslos und schnell. Man hat den Eindruck, die Menschen arbeiten dort gerne, ...da ist man gerne Gast :)
Genuine Expedia guest review
trois nuits dans cet immense hôtel en plein centre de Vienne mais pourtant absolument calme et tout confort avec une petite suite meublée au style purement autrichien, le personnel est discret et attentionné toujours prêt à vous simplifier la vie et à répondre à vos questions, la propreté est parfaite, le service très complet (on vous accueille même au champagne) et les équipements nombreux et en parfait état de fonctionnement. Adresse à retenir et recommander avec insistance.
Genuine Expedia guest review
Genuine Hotels.com guest review
Genuine Expedia guest review
TripAdvisor reviews for Palais Coburg Hotel Residenz
Overall rating:TripAdvisor Traveller Rating: 4.5Based on 80 traveler reviews
Most recent traveler reviews:
great atmosphere but apart from that the diner I had there (3-course) was unremarkable. I was there on a Thursday evening and there were (only) 3 tables occupied. The food was middle of the road and it certainly did not surprise me nor was it a festival of taste. The wine list is exhaustive but prohibitively expensive. Service is excellent, very attentive to our needs. If the kitchen would deliver their part this would be an excellent choice.
Vienna is one of my favourite world destinations. Whilst there, my partner, our daughter and I stayed at The Palais Coburg Hotel. It really offers an all around outstanding and palatial hospitality experience. The room was gorgeous and the beds very comfortable. The staff classy, polyglot and friendly. We'll be going back.
I will start by saying that if there is a good Relais and Chateau hotel in the location that I want to stay I will almost always choose it because in general they are known for providing excellent service in beautiful accommodations. The Palais Coburg is no doubt absolutely beautiful, especially at Christmastime. The lobby and exterior of the hotel is festively decorated in a very subdued tasteful manner, simple white lights on lots of fresh evergreen trees throughout the lobby and a huge tree with lights outside in the courtyard. I did however find several issues with the service at the hotel that I wouldn't expect in a 5 star luxury superior hotel, especially when it cost more than the Park Hyatt, Ritz, and Four Seasons down the street.
First, the good, the rooms are very nice, extremely spacious suites with separate living rooms and bedrooms and huge bathrooms with separate toilet rooms. The bathroom had a large tub, more accommodated for baths than showers, but functional either way. Ours even had a kitchenette with a cooktop, we didn't use it, but it is definitely a nice to have if you don't want to eat out every night. The toiletries are good quality Aqua di Parma, and they provide plenty of the extras you'd expect without asking for them including a very good hair dryer, cotton pads, Q-tips, etc. The bed was extremely comfortable with crisp white linens and duvet. The first night they gave us two twin duvets instead of a king size one which I didn't like, however they quickly rectified the situation with a king when I requested it the next day.
The room was kept extremely clean without housekeeping being too intrusive (there is a fine balance), and turndown service was very good, they replenished towels and freshened up the room in addition to simply doing turndown. I have one complaint with the cleaning and it was mentioned earlier in another review, housekeeping came very late in the afternoon (after 3:00 PM) so when we had come back from sight seeing they were still cleaning the room. In a hotel with only 30 some rooms management should be able to get all the rooms cleaned while the guests are out of the room, this coordination doesn't seem too hard to do. They seemed to be able to coordinate the turndown appropriately when we were out to dinner, but not the regular cleaning. They also didn't restock the mini-bar our entire stay which was a bit annoying.
Breakfast was delicious and one of the reasons I rated the hotel as good as I did. There were plenty of choices from the menu of hot and cold, traditional and non-traditional, they were accommodating to changes/special requests from the menu, and the service was truly excellent! The wait staff was very friendly and seemed to be able to read our body language as to whether we wanted a slow and relaxing breakfast or needed it fast. I thoroughly enjoyed my mornings in the Clementine breakfast room.
I requested a newspaper which I only got one out of the three mornings we were there, I have no idea why this occurred, but I was able to pick one up in the lobby on the way to breakfast so it wasn't a huge deal.
We needed to add a third person to our room on the last night, as a family member was flying in late that evening, and the staff was very accommodating to that request and the fee for the third person seemed very reasonable. I also had some good email conversations with the front desk about activities and suggestions of things to do while in town.
However, some of the other requests we felt the staff wasn't as accommodating about. My main complaint is that there was a Chesnut roasting/Gluhwein event out in the courtyard on two of the nights we were staying at the hotel. We had heard about it and were looking forward to it, so when we arrived we immediately inquired about it, and were quickly told that it was all full and they didn't have room for us. To me this was unacceptable. When you are a 5 star hotel with <30 rooms you find a way to accommodate your guests or you tell them ahead of time that reservations are required. We were not warned that it was a reservation required event. And the front desk didn't attempt to find room for us, we were flat out told "you don't have a reservation so we don't have room for you", end of story. That was very disappointing, as we were there for the whole "Christmas experience".
I was also disappointed that we weren't told that the restaurant was full when we booked, I was looking forward to eating at Silvio Nickol, so I inquired about it before we arrived but was told the restaurant was completely full. I probably should have specifically asked about this sooner, but thought that since the restaurant was in their hotel they saved spaces for guests (I have had other smaller hotels with high profile signature restaurants tell me they always make room for guests so this request isn't really that strange).
On our third night there was a wedding being held down the hall from our room, I feel like the front desk staff probably should have warned us about this, maybe even told us that if it got annoying to contact them. It was VERY loud. We could hear music through the upstairs bedroom wall, but thankfully we were out pretty late that night and by the time we got home at midnight we were tired and ready to just fall asleep so it didn't bother us too much, if we had been home at nine though I think it would have been much more annoying.
Another minor thing is that I think most guests are offered champagne or water upon arrival and we weren't offered either (although I did see it sitting out).
Overall a beautiful hotel, but there are some disconnects in service that in my mind make it not worthy of the full 5 stars.
We were not residents but had the 9 course dinner with 9 wines. The tour of the incredible wine cellar set the mood for a memorable evening and the food and wine exceeded expectations in both quantity and quality. The expertise of the Somellier and the service of the staff were top drawer and each wine complimented the food perfectly. A once in a lifetime experience worth every cent.
We stayed here for a weekend in May 2015, and generally enjoyed our stay very much. The reception/concierge staff were excellent – friendly and efficient, and helped us sort out all manner of reservations, finding places and last minute printing of documents that I’d managed to leave at home.
Breakfast was top notch. So nice to be in a hotel that still serves breakfast rather than having a wretched buffet. The serving staff were cheery and efficient and the food was really, really good … particularly the orange juice!
We ate one night in Restaurant Silvio Nichol – our second visit in as many years. It was another great meal although not as good, perhaps, as the meal we enjoyed there a year earlier. I think that the head chef has now changed, and the latest incumbent seems to have a passion for chlorophyll reductions, which I’m not sure I share! But certainly worth a visit.
We stayed in the Elisabeth Suite, a rather grand room with a downstairs living room and kitchen, and then an upstairs mezzanine bedroom. I loved the living room, which was very comfortable and the kitchen was a real boon, with a good coffee maker and all mod cons. The bedroom was fine but the bathroom is rather out of the 1980s and needs an update. The shower, in the bath, was poor.
My main gripe was the room servicing, which was somewhat haphazard. Having asked the lady on the first night to give us five minutes to finish getting ready for going out, she then never returned with the result that there was no turn-down that evening. That’s not too much of a disaster normally, but when we returned we wanted to close the curtains (as one does!) and managed to pull them off their runners – not realising that the hanging curtains were only decorative! The following day the room was not made up again until very late.
However, I’d certainly stay here again and the hotel is in a great location in the city.
This is an elite property that offers uber privacy in the heart of Vienna. The property, which recently served as the destination of the Iran-U.S. "negotiations, has 34 suites. The suite we stayed in is two story, old world, high ceilings, regal furniture. The property is an alternative to Kempinski Hansen Palace, and the other 5 star Vienna properties (Park Hyatt, Grand, Imperial, Sacher, etc.). It is by far the smallest and most private, boasting an amazing restaurant and one of the greatst private wine collections in Europe. Many regard Coburg as the most prestigious property in Vienna, and I can see why. Katerina Binz was exceptional, and in general the service was excellent.
Stayed in the loft room. The room was huge! Water bed, kitchen, lounge,jacuzzi .
Down size for such a great room was the shower- but let down.
Breakfast was great - when you got it. A few times we actually gave up! It was a bit like Russian roulette. Mine would turn up but hubby's pancakes were never seen,a bit like the staff!!
My family and I recently were in Vienna and spent 4 nights at this truly palatial hotel. We were firstly given the courtesy of early check-in (at around 7:30am) which is mostly unheard of in Europe. We were checked in to one of their grand Bastei Suites (101 Boris III),and from the moment we entered the hotel first, and then particularly the suite, we knew that we were in for a great time. The staff attending to us on check-in was super courteous and showed us all around the suite which was huge ( office, living room, kitchen with separate dining room, as well as a separate bathroom on the first floor, and two big bedrooms with attached beautiful bathrooms and lobby space on the second floor.
From one of the bedrooms, we had a view of the garden restaurant.
The furniture was beautifully appointed, and not overbearing. There was a great juxtaposition of the old and the modern, the royal and the common, the past and the present, and one felt like being in a time capsule going back and forward.
The kitchen was very well equipped as was the refrigerator in which everything was complimentary. The living room was huge with cathedral ceilings and top of the line furnishings. It was a very comfortable space to spend time after long days of sightseeing.
The bedding was one of the most comfortable in any hotel I have stayed, and the kids enjoyed their sleep too.
Though the spa was complimentary we never got a chance to use it. ( too busy sightseeing). I however visited the spa and the pool area with the kids and it was impeccable. The complimentary cold drink bottles in the refrigerator there was a good added touch. The whole area was sparkling.
The breakfast was complimentary with s choice of having it on the garden grounds( very much recommended) or the suite. The choices on the menu were many, and the food was of very high quality. The staff also was very helpful, efficient, and professional. We enjoyed the waffles in particular. Kids loved the brownies and hot chocolate in addition. The bread basket with assortment of fresh and warm breads, croissants, apple pies/strudels were filling and tasty.
The front desk/ reception staff was particularly courteous and professionals. They were always smiling, and willing to entertain our children. They were very helpful in making recommendations for what to see, and also for making restaurant reservations outside the Coburg property for dinners/ lunches.
On the day we had to leave, the staff prepared snack bags for all of us for our train ride to Switzerland with apples, chocolates, wafers, water bottles etc. It was a nice touch.
The checkout was a breeze. We would definitely recommend this hotel without hesitation( though the downside is the steep price) Also, the suites are by no means child safe for very small children( small kids going up and down the stairs can be a nightmare, especially on slightly slick wooden stairs......)
Overall, one of the best hotel spaces I have stayed at, and I thank Palais Coburg's staff for making our time inVienna memorable. I can not believe how this hotel is not I the top five or seven hotels in Vienna......
Perfection. Palais Coburg is indeed an old school majestic palace, yet it is modern, polished, clean-cut, with all contemporary amenities. It is very central yet isolated and peaceful. Service is excellent and exceptionally friendly. The conference rooms and swimming pool are picturesque.
Palais Coburg is an experience in and of itself, allowing the visitor to enjoy both the city and Coburg’s own unique micro-cosmos.
Best place in Vienna. Highly recommended (actually better to keep it as an unspoiled secret).
We stayed here for two nights and it was a nice experience. We had a lovely room on two levels with huge windows. The quality of the refurbishment of this building is superb, unlike other local historic hotel buildings, they have beautifully merged both old and modern together in a nice way.
Sometimes however the hotel did feel a little cold and empty as there weren't many people around when we stayed, but we enjoyed our stay anyway. The outdoor restaurant is very nice and overall this is a stunning place.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews