Score breakdown (from 5 reviews)
The following English reviews were posted by hotels.com guests from other countries:
It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so you feel very safe.
Genuine Hotels.com guest review
The following reviews were posted by hotels.com guests from other countries:
Unsere Suite war sehr schön. Sehr geräumig, 2-stöckig. Das Ambiente des Hotels ist modern schlossähnlich. Im Zimmer steht zur Ankunft bereits Champagner, Obst und Kuchen bereit :) Die Minibar ist inclusive.
Die angebotete Hotelführung (ein Angestellter nimmt sich die Zeit) sollte man annehmen! Alles ist unglaublich groß, weitläufig und mit einer großen Liebe zum Detail restauriert. Der Weinkeller (eine Schatzkammer in sich) und die Kellerräume sind unglaublich, die Prachträume sowie das alte Treppenhaus mit roten Läufern, viel Gold und Kronleuchtern stehen den offiziellen Schlössern in Wien in nichts nach. Der Glasaufzug ist toll!
Das Sternerestauarant (nur besichtigt) ist auch ein Komplettkunstwerk in sich.
Der Pool ist recht groß und sehr schön gestaltet, das Dampfbad & Sauna werden bei Bedarf eingeschaltet.
Das Frühstück ist qualitativ sehr hochwertig. Alles sehr liebevoll und frisch zubereitet und serviert.
Wir trafen im Hotel vorallem junge Angestellte, die auffallend freundlich, professionell und zugewandt reagieren. Z.B. stellte sich Mitarbeiter des Sternerestaurants, dem wir bei der Führung begegneten, sofort und ungezwungen per Handschlag vor. Reinigungskräfte, denen man auf den Fluren begegnet, grüßen ganz freundlich und offen. Keinerlei Arroganz, wie man sie oft in besseren Hotels trifft. Das Hotel scheint personell gut besetzt zu sein, alles funktioniert reibungslos und schnell. Man hat den Eindruck, die Menschen arbeiten dort gerne, ...da ist man gerne Gast :)
Genuine Expedia guest review
trois nuits dans cet immense hôtel en plein centre de Vienne mais pourtant absolument calme et tout confort avec une petite suite meublée au style purement autrichien, le personnel est discret et attentionné toujours prêt à vous simplifier la vie et à répondre à vos questions, la propreté est parfaite, le service très complet (on vous accueille même au champagne) et les équipements nombreux et en parfait état de fonctionnement. Adresse à retenir et recommander avec insistance.
Genuine Expedia guest review
Genuine Hotels.com guest review
Genuine Expedia guest review
TripAdvisor reviews for Palais Coburg Hotel Residenz
Overall rating:TripAdvisor Traveller Rating: 4.5Based on 67 traveler reviews
Most recent traveler reviews:
We stayed here for a weekend in May 2015, and generally enjoyed our stay very much. The reception/concierge staff were excellent – friendly and efficient, and helped us sort out all manner of reservations, finding places and last minute printing of documents that I’d managed to leave at home.
Breakfast was top notch. So nice to be in a hotel that still serves breakfast rather than having a wretched buffet. The serving staff were cheery and efficient and the food was really, really good … particularly the orange juice!
We ate one night in Restaurant Silvio Nichol – our second visit in as many years. It was another great meal although not as good, perhaps, as the meal we enjoyed there a year earlier. I think that the head chef has now changed, and the latest incumbent seems to have a passion for chlorophyll reductions, which I’m not sure I share! But certainly worth a visit.
We stayed in the Elisabeth Suite, a rather grand room with a downstairs living room and kitchen, and then an upstairs mezzanine bedroom. I loved the living room, which was very comfortable and the kitchen was a real boon, with a good coffee maker and all mod cons. The bedroom was fine but the bathroom is rather out of the 1980s and needs an update. The shower, in the bath, was poor.
My main gripe was the room servicing, which was somewhat haphazard. Having asked the lady on the first night to give us five minutes to finish getting ready for going out, she then never returned with the result that there was no turn-down that evening. That’s not too much of a disaster normally, but when we returned we wanted to close the curtains (as one does!) and managed to pull them off their runners – not realising that the hanging curtains were only decorative! The following day the room was not made up again until very late.
However, I’d certainly stay here again and the hotel is in a great location in the city.
This is an elite property that offers uber privacy in the heart of Vienna. The property, which recently served as the destination of the Iran-U.S. "negotiations, has 34 suites. The suite we stayed in is two story, old world, high ceilings, regal furniture. The property is an alternative to Kempinski Hansen Palace, and the other 5 star Vienna properties (Park Hyatt, Grand, Imperial, Sacher, etc.). It is by far the smallest and most private, boasting an amazing restaurant and one of the greatst private wine collections in Europe. Many regard Coburg as the most prestigious property in Vienna, and I can see why. Katerina Binz was exceptional, and in general the service was excellent.
Stayed in the loft room. The room was huge! Water bed, kitchen, lounge,jacuzzi .
Down size for such a great room was the shower- but let down.
Breakfast was great - when you got it. A few times we actually gave up! It was a bit like Russian roulette. Mine would turn up but hubby's pancakes were never seen,a bit like the staff!!
My family and I recently were in Vienna and spent 4 nights at this truly palatial hotel. We were firstly given the courtesy of early check-in (at around 7:30am) which is mostly unheard of in Europe. We were checked in to one of their grand Bastei Suites (101 Boris III),and from the moment we entered the hotel first, and then particularly the suite, we knew that we were in for a great time. The staff attending to us on check-in was super courteous and showed us all around the suite which was huge ( office, living room, kitchen with separate dining room, as well as a separate bathroom on the first floor, and two big bedrooms with attached beautiful bathrooms and lobby space on the second floor.
From one of the bedrooms, we had a view of the garden restaurant.
The furniture was beautifully appointed, and not overbearing. There was a great juxtaposition of the old and the modern, the royal and the common, the past and the present, and one felt like being in a time capsule going back and forward.
The kitchen was very well equipped as was the refrigerator in which everything was complimentary. The living room was huge with cathedral ceilings and top of the line furnishings. It was a very comfortable space to spend time after long days of sightseeing.
The bedding was one of the most comfortable in any hotel I have stayed, and the kids enjoyed their sleep too.
Though the spa was complimentary we never got a chance to use it. ( too busy sightseeing). I however visited the spa and the pool area with the kids and it was impeccable. The complimentary cold drink bottles in the refrigerator there was a good added touch. The whole area was sparkling.
The breakfast was complimentary with s choice of having it on the garden grounds( very much recommended) or the suite. The choices on the menu were many, and the food was of very high quality. The staff also was very helpful, efficient, and professional. We enjoyed the waffles in particular. Kids loved the brownies and hot chocolate in addition. The bread basket with assortment of fresh and warm breads, croissants, apple pies/strudels were filling and tasty.
The front desk/ reception staff was particularly courteous and professionals. They were always smiling, and willing to entertain our children. They were very helpful in making recommendations for what to see, and also for making restaurant reservations outside the Coburg property for dinners/ lunches.
On the day we had to leave, the staff prepared snack bags for all of us for our train ride to Switzerland with apples, chocolates, wafers, water bottles etc. It was a nice touch.
The checkout was a breeze. We would definitely recommend this hotel without hesitation( though the downside is the steep price) Also, the suites are by no means child safe for very small children( small kids going up and down the stairs can be a nightmare, especially on slightly slick wooden stairs......)
Overall, one of the best hotel spaces I have stayed at, and I thank Palais Coburg's staff for making our time inVienna memorable. I can not believe how this hotel is not I the top five or seven hotels in Vienna......
Perfection. Palais Coburg is indeed an old school majestic palace, yet it is modern, polished, clean-cut, with all contemporary amenities. It is very central yet isolated and peaceful. Service is excellent and exceptionally friendly. The conference rooms and swimming pool are picturesque.
Palais Coburg is an experience in and of itself, allowing the visitor to enjoy both the city and Coburg’s own unique micro-cosmos.
Best place in Vienna. Highly recommended (actually better to keep it as an unspoiled secret).
We stayed here for two nights and it was a nice experience. We had a lovely room on two levels with huge windows. The quality of the refurbishment of this building is superb, unlike other local historic hotel buildings, they have beautifully merged both old and modern together in a nice way.
Sometimes however the hotel did feel a little cold and empty as there weren't many people around when we stayed, but we enjoyed our stay anyway. The outdoor restaurant is very nice and overall this is a stunning place.
We stayed for one night on a romantic visit to Vienna, before Christmas. On arrival at the Palais Coburg, we were warmly greeted by reception staff, and show to our suite, which was most impressive. We were delighted to find a glass of champagne poured for our us on our arrival, along with a selection of delicious delicacies and fruit.
After exploring the Suite (room 105) and finding it very well serviced in terms of the bathroom and kitchen (tea, coffee etc), we began to relax. We found ourselves both saying to each other that it was the 'nicest hotel' we had ever visited, and that we would want to come back again - that was in the first half an hour. We decided to visit the spa, which was exceptional. Incredibly clean, and up to the minute, and the complimentary drinks fridge was a welcome touch. We were able to enjoy the spa area almost completely to ourselves, and it was the perfect space to unwind.
However, it wasn't long before I discovered a couple of faults, which took the sparkle off our stay, and metaphorically knocked the fifth star off our five star experience. On returning to our room, and drawing the curtains for the evening, I discovered a waste paper basket hidden within the curtains, with the previous guest's rubbish still inside. The rubbish hadn't been emptied, and contained several bottles of Bailey's liqueur, and a bottle of champagne, along with a (smelly) wrapper of sliced speck.
After using the spa, I decided I wanted to take a shower in our room. However, I had problems trying to get the main shower in the bath to work. In the end, we had to call reception and ask for a technician to come and fix the tap. This was promptly and discreetly resolved for us, although it was a little bit of an inconvenience.
Probably the most infuriating and unbelievable downside to our stay was with the breakfast in the morning. After being seated, it was a good five minutes before anyone took our order for drinks. We asked for two coffees, but had to attract the waiter's attention to ask for some milk. We had to ask twice. By then, our coffee was luke warm, and wasn't particularly pleasant to drink. We then ordered the scrambled eggs with Jersualem artichokes and chives from the menu, but when our scrambled eggs arrived, they came without the artichokes and chives - it was just a plate of scrambled eggs. We thought we may have been given some toast and jam, or pastries to eat whilst we waited, but nothing arrived. People on the tables around us were being served before us, but it seemed we were last in the queue. I am British, and my partner is Austrian, so we thought perhaps speaking in Austrian would help, but it didn't! We were really very shocked at the service we received in a 5* hotel, and this really, really let the experience down greatly for us.
I think we would think twice about coming back to the Palais Coburg, which is a shame, as our first impressions were really very good. If the breakfast service improves, we will come back and stay at the Palais Coburg again, as it really was the best hotel we have stayed in, and perfect for our needs.
Vienna, the historic seat of the celebrated Saxe-Coburg-Gotha Royal Family - from here, Prince Albert set out to woo Victoria, the future Empress of the British Empire. And now one can stay in ultimate luxury in the magnificently restored Palais Coburg, view the beautiful state rooms and sleep where Albert slept.
GM Roland Hamberger and his staff are the epitome of discretion. They and their wonderful hotel are the ultimate in grand but understated European Hospitality. No wonder then that this is the hotel of choice of kings, presidents, secretaries of state, powerful business leaders, actors, rock stars and anyone else seeking exceptional treatment, total discretion and magnificently luxurious accommodation. Not to mention a 50 000 bottle wine cellar and an in-house two Michelin Star restaurant.
I believe, from experience, that the Palais Coburg is one of the world's great hotels.
A veritable warren of corridors, rooms and suites, the Coburg is a charming hotel that combines traditional and modern superbly. The central city placement cannot be faulted and neither can the food, service or wine. My personal suite was especially comfortable and features on the hotel's website. Nothing better than this in Vienna!
I had stayed at this beautiful hotel three times previously and arranged to come back with my partner. We booked 9 months in advance and were disappointed to get a call a few days before we were due to arrive to explain that the hotel could unfortunately not accommodate us for the first night of our stay. It turned out that the hotel was hosting the nuclear summit that was overrunning, so completely NOT the fault of the hotel.
They could not have been more amazing in terms of working to make it up to us. We were moved to an alternative hotel for the first night, which was very nice, and when we finally checked into the Palais Coburg, we were upgraded to one of their most stunning suites, sent champagne etc. and handwritten notes from the General Manager. They were so lovely and really cared that we had a fabulous time, which we certainly did. The staff had all been through a very intense few days, dealing with a high-level international summit, but were all unfailingly warm and welcoming. We even had the pleasure of meeting the General Manager, Roland, in person for a coffee, which was a lovely end to a very enjoyable stay. We have great memories and will definitely be returning.
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