"Comfy Beds, superior service, shame about the WC"
It is a strange property, very quiet for a hotel but the staff are very warm. Perfect if you want to be alone with your partner. The rooms are grand and comfortable although the bathrooms are not ideal and if you want a shower it's not for you. The room service menu was very basic but you have a kitchen I guess. The highest security I have seen, so […] you feel very safe. Read moreGenuine Hotels.com guest review
ホテルの都合でということで、思わぬアップグレードをして頂きました。レジデンツという名の通り、美しいキッチンもあって暮らすように滞在でき、贅沢な時間でした。ヨーロッパ家族旅行の最終日ということと、誕生日の御祝いをかねていたので、本当にゆったりとした滞在を愉しむことができました。ありがとうございました。Genuine Hotels.com guest review
"Palais Coburg Nr1 in Vienna going down rapidly"
06/22/14 Chrisy B ibk
We visited the Palais Coburg since December 2013, and we had the first visits no doubt, one of the best in Vienna, highest Standart what is possible, but the last visits gone down. Cleaning personal and cleaning not as we supposed, Missing filled fridge and food in the Mini Bar, Missing filling Cosmetic things, and towels and so on, also the Restaurant in the Hotel *Clementine* has not that quality as it has before. Also the Hotel save massive Money, they switch of the power for spa even already at 21.00, and also changed many products from eating over cosmetic in more worst. As we told that the GM, he took that very personaly and freeked out. Bad. Instead to make the Service better we got prohibition/ ban to check in and entry that hotel ever again. What is that? the GM failed here and is better you in the new better hotels like Kempinski Vienna, or new Hyatt Park
"Outstanding renovation of an historical building"
05/30/14 lackahderfla Vienna, Austria
We arrived in the afternoon. We got a warm welcome and feel like visiting friends. Patrick behind the reception was responsible for this impression. He served as like kings. The suite was nice and all furniture as well as the decoration is very, very good. The location is one of the best in Vienna. The first impression of the Palais Coburg is simply great. The value for money ok. They rooms are clean and we have had a good view. Room service and bell boys are also better than the average in hotels like this. Only the back of the house should be organized. We think it is not acceptable that guest must look into a dirty and unorganized combination of a technical rooms, office and store room for chambermaids. It's also not professional that bathrobes and towels are stored in the corridor. We believe that this point could be changed easily. After check out we received a small bos with apples, sweets, mineral water - a great idea. Many thanks
"Thank you Palais Coburg for an amazing weekend!"
03/27/14 david_naslund Jarvso, Sweden
I had the opportunity to stay at the Palais Coburg this weekend with 7 friends of mine, and the overall experience was amazing to say the least. We had 4 suites, each one impeccably furbished and the feeling one gets when entering them is simply “Yup, this is a palace”. 3 of the suites had 2 floors and while the fourth suite was amazing as well I can highly recommend the ones with dual floors. Between the complimentary champagne in the lobby upon arrival (and in the rooms), the personal welcome letters in the suites, the wonderfully helpful and understanding staff, the incredible quality of the suites and the 3 min walk to Stephanplatz, I cannot understand how anyone could rate this establishment below 5 out of 5. The spa area on the top floor was really nice and we all spent one evening there, even though all suites were equipped with great Jacuzzis. Those of you looking for a fully-fledged gym might be disappointed, but a number of treadmills are available in the spa area. We also had a 9 course set dinner at the adjacent “Silvio Nickol” gourmet restaurant, which is a 2 star Michelin restaurant located within the Palais Coburg. Without boring you with the details, the 8 of us went through an amazingly composed dinner with matching wines, perfect service and a great atmosphere. As far as restaurants in Vienna go, I would say that Silvio Nickol and Steirereck are tied for first place when it comes to high-end dining and I can warmly recommend the experience. A special thanks goes out from all of us to Mr Roland Hamberger, MD at Palais Coburg. For going above and beyond in personally making sure your visitors have a truly amazing time. Thank you for a memory of a lifetime! Best regards from Sweden, David
"Refined and contemporary elegance"
01/14/14 Jedeye525 Westchester, NY
My family and I had a memorable stay here between Christmas and New Years 2006 while visiting family. We received a warm welcome from the doorman and were greeted by the manager upon arrival. We had five suites all of which were tastefully decorated, elegant without overdoing it. The beds had thick down duvets and mattresses that I recall felt like sleeping in a cloud. Perfect for cold winter nights. The staff were always available and friendly. I would highly recommend a tour of the wine cellar. Easily one of the finest in Austria. Security throughout the hotel was excellent without being obtrusive. The top floor pool and fitness center were clean and well supplied. Breakfast was fresh and plentiful. The location was central to exploring the many historical venues and fine restaurants downtown. I would definitely stay on any return visit to the city and would highly recommend it for discerning travelers.
"Great place, but disappointing and pricey brunch"
01/03/14 Toret8 Zurich, Switzerland
I visited the restaurant for Xmas, because I thought their brunch would be at the level of the hotel. It was my biggest disappointment. The service is flawless and the place is incredible, but the food was so simple and basic. There wasn't anything special in their menu. I went with other three people and we all left with the same feeling. The grandiosity of the architecture unfortunately doesn't extend to the plates...well, the bill certainly did.
"Beautiful building and attentive staff."
12/30/13 Topher W Sydney, New South Wales, Australia
We visited just prior to the New Years rush and had a few special requests that we sent through to the staff in advance. We were pleased to find they responded quickly and knowledgably and were only too happy to help. This continued upon our arrival, with very personalised service making us feel very welcome indeed. This continued with the staff helping us out with a number of technical issues (with our own devices) and undertaking research on our behalf. There were a few minor oversights, but all up the service was excellent. We had a jacuzzi, which seemed big enough to host a small penguin colony, should they be so inclined to visit. This being said, whilst excellent, the service did not match that which I experienced at the Langham in Melbourne for a considerably lower price tag; however, you really are paying the extra for the privilege of staying in such a beautiful building, and the staff clearly do do their utmost to make the experience as special as they can. I have read some other reviews on here and am a little surprised by complaints about the lift distance, as this was not a problem for us at all. I did feel that the security was a little perplexing, with the need to have a key in order to swipe out of the premises (or facing the inability to do so). I also can relate to the warmth in the rooms. They are double glazed, which is great, but I was surprised to find that even in the cold Viennise winter I needed to open the inner windows as we just could not seem to get the heating down enough. My only additional complaint is that sound leaked through the room door more than I would expect. I found that I was disturbed by people in the corridor in both mornings and late at night. There is an additional internal door that I overlooked closing on a number of these, so that's important to keep in mind, but when I did do so it didn't entirely block out the sound (although did make a difference). Special mention to Carmen, who looked after us for breakfast. She got to know our order immediately and would ensure that upon arrival the core elements were brought straight to us for our enjoyment whilst determining what else to order. Aside from being considerate and efficient she was also extremely knowledgeable, had superb native level English and was simply a delight to see each morning. Further special mention for Wolf who served our in suite dinner, organised perfectly by the front desk staff. He was particularly professional, attentive and charismatic.
"Incredible - on a negative way"
My husband and I wanted to have a day off without our child and choose this "unique" and "incredible" place. Choose a beautiful suite with large terrace and late check out to really make sure we can have a rest. Had arrived late afternoon. First interesting thing was the long way to a very small elevator at back side of the building taking us to the floor our suite was. Entering the suite immediately felt the heavy cigar smoke in the suite (for 700EUR/night). Have asked for another suite with similar terrace. We were offered three suites WITHOUT terrace and in the end they were more than happy to offer me a bigger suite which was the only one with terrace for a higher fee. I could not believe this. They let us go away without staying a night there.
06/08/13 Art J Omaha, Nebraska
There are a small number of rooms in the hotel. The suites are large and just what you would expect in a luxury hotel. The interesting all-glass elevators took a little getting accustomed to. Service was impeccable. Their impressive wine cellar is worth taking a tour. One the floor below viewed from the lobby is a map of the original city. Many interesting sites are within easy walking distance from the hotel, including the national treasury, the cathedral where you can watch and hear the Vienna Boys Choir on Sunday morning, the Lipizzaner horse stables and National Library. .
"A unique property"
04/18/13 OrrvilleRedRider New Albany, Ohio
My wife, 15 year old son and I enjoyed eight nights at the Palais Coburg Residenz in late December, 2012. I recommend the hotel. While our stay was not flawless, the positives greatly outweigh the negatives. SETTING The setting of the hotel – in the 19th century Vienna Palace of the House of Saxe-Coburg and Gotha – is extraordinary. Moreover, the renovation of the property meshed a gorgeous modern addition seamlessly with the historic core. Almost all of the public areas of the hotel are in the modern addition, while all of the rooms are in the historic structure. The design and architecture of the place are spectacular. OUR ROOM Our room was Dom Fernando – classified, I believe, in the hotel’s “Palais Suite” category. I chose it because it was one of the few rooms that was all on one floor – since I’m sensitive to heat, I was concerned that the upstairs of a duplex room, in winter, would be too warm for me. The room was comprised of an extremely large living room (probably the size of three normal hotel rooms) with a 20 foot ceiling, a smallish 9 foot ceiling bedroom (there was room for the king sized bed with just enough space to walk around it), a small but useful kitchenette, a large foyer, and both a full bath and a half bath. The appointments of the suite were, across the board, deluxe or even superior-deluxe. Our living room had two couches, several occasional tables, a desk with two comfortable chairs, a dining table with eight chairs and several bookcases. There was a fireplace (non-working) and two 15 foot high windows (these looked out at the neighboring Marriott Hotel). There was ample room for my son’s comfortable rollaway bed. The suite had three closets – and plenty of space among them for us to unpack our three bags. For extra space, there was a chest of drawers in the foyer. The full bathroom, while cozy, had two sinks and a tub-shower combo. The kitchenette had a microwave, a cooktop, dishwasher and small refrigerator. The cupboards had place settings for 4 – and glassware of various types for the same number. There was an individual sized coffee maker with a generous supply of capsules. The contents of the refrigerator were complimentary – and were replenished daily. Lighting throughout the suite was very good. We had no trouble with wifi or the wired internet connection, which both worked perfectly. The linens and bedding were excellent. SERVICE On the whole, service was good. The hotel gets high marks for the friendliness of its staff, and the sincerity with which they attempt to please. The breakfast restaurant staff (Basteigarten; see my separate positive review of dinner there) and bar staff in particular stood out for their friendly engagement of us. The food at breakfast was excellent. We requested and were given tours of the historic staterooms of the palace (now used for receptions, special dinners and other functions) and the extensive wine cellars. The tours were well done, and I’d strongly recommend them to others. Unfortunately, our luggage didn’t arrive when we did. The hotel concierge drove to the airport and retrieved it for us when it did arrive. There were some problems with service, however. Communication was the unifying thread of these problems. First, communication before our stay was intermittent. I relayed my request for dinner reservations about 3 to 4 weeks before our arrival. After an initial acknowledgement and my quick reply there was silence for over a week. It took another email from me to prompt a “working on it” answer. A guest shouldn’t have to ask “how are things going?” Second, we were told in the pre-stay email exchanges that we had a reservation at Steirereck (my top choice). On our arrival, the comment was “good news – there have been a lot of cancellations at Steirereck and we think you’ll get in.” That was unfortunate, since the earlier communication had been that we were in. Moreover, as part of my initial request for reservations, I had made it clear that while I preferred a 7:30 dinner reservation, I would take whatever time was available to get into places like Steirereck. That message didn’t get relayed, and it was only good fortune that my wife repeated it to staff who instantly brightened and indicated that it would be much easier to get in if we were flexible (the good news is, we did get in --- see my separate review). THE AMBIANCE During our stay, at least, the public areas of the hotel were pretty much deserted. That's not a problem for me, but if you care about a "buzz" in the public areas, then you should look elsewhere. That said, when we stopped by the bar for a drink, we were immediately greeted, and promptly served. SOME QUIBBLES I agree with the earlier reviewer that the security setup of the hotel is very reminiscent of something out of “Get Smart”. There are lot and lots of places you need your room key to pass through. I wonder whether all that is truly necessary. In addition, this being an older structure, the rooms were heated with steam heat. So, although one could turn the heat off, the room stayed very warm (around 74 degrees – which for us, in winter, is sweltering). The good news was that by running the air conditioning we could cool the room to our normal temperature of 68 degrees. But – and here’s the problem – all the air conditioning vents were in the living room, so the only way to keep the bedroom comfortable at night was to leave our door ajar (defeating any attempt at privacy between the wife and I and our son). But, all told, after three months, the service issues and quibbles have receded in importance, and what I remember most strongly is the comfort of the hotel, and the graciousness of its rooms and surroundings. I’d gladly return.
"Well overpriced. City view is joke."
Checked in and totally disappointed with room. City room with view of inner city says the website. Should say looks out on a brick wall. Does not even come near expectations for the price. Complained and they generously offered a room change for a higher fee. Not worth the original amount. Certainly not paying more for what amounts to a mezzanine apartment with no view whatsoever.
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