"Refined and contemporary elegance"
01/14/14 Jedeye525 Westchester, NY
My family and I had a memorable stay here between Christmas and New Years 2006 while visiting family. We received a warm welcome from the doorman and were greeted by the manager upon arrival. We had five suites all of which were tastefully decorated, elegant without overdoing it. The beds had thick down duvets and mattresses that I recall felt like sleeping in a cloud. Perfect for cold winter nights. The staff were always available and friendly. I would highly recommend a tour of the wine cellar. Easily one of the finest in Austria. Security throughout the hotel was excellent without being obtrusive. The top floor pool and fitness center were clean and well supplied. Breakfast was fresh and plentiful. The location was central to exploring the many historical venues and fine restaurants downtown. I would definitely stay on any return visit to the city and would highly recommend it for discerning travelers.
"Great place, but disappointing and pricey brunch"
01/03/14 Toret8 Zurich, Switzerland
I visited the restaurant for Xmas, because I thought their brunch would be at the level of the hotel. It was my biggest disappointment. The service is flawless and the place is incredible, but the food was so simple and basic. There wasn't anything special in their menu. I went with other three people and we all left with the same feeling. The grandiosity of the architecture unfortunately doesn't extend to the plates...well, the bill certainly did.
"Beautiful building and attentive staff."
12/30/13 Topher W Sydney, New South Wales, Australia
We visited just prior to the New Years rush and had a few special requests that we sent through to the staff in advance. We were pleased to find they responded quickly and knowledgably and were only too happy to help. This continued upon our arrival, with very personalised service making us feel very welcome indeed. This continued with the staff helping us out with a number of technical issues (with our own devices) and undertaking research on our behalf. There were a few minor oversights, but all up the service was excellent. We had a jacuzzi, which seemed big enough to host a small penguin colony, should they be so inclined to visit. This being said, whilst excellent, the service did not match that which I experienced at the Langham in Melbourne for a considerably lower price tag; however, you really are paying the extra for the privilege of staying in such a beautiful building, and the staff clearly do do their utmost to make the experience as special as they can. I have read some other reviews on here and am a little surprised by complaints about the lift distance, as this was not a problem for us at all. I did feel that the security was a little perplexing, with the need to have a key in order to swipe out of the premises (or facing the inability to do so). I also can relate to the warmth in the rooms. They are double glazed, which is great, but I was surprised to find that even in the cold Viennise winter I needed to open the inner windows as we just could not seem to get the heating down enough. My only additional complaint is that sound leaked through the room door more than I would expect. I found that I was disturbed by people in the corridor in both mornings and late at night. There is an additional internal door that I overlooked closing on a number of these, so that's important to keep in mind, but when I did do so it didn't entirely block out the sound (although did make a difference). Special mention to Carmen, who looked after us for breakfast. She got to know our order immediately and would ensure that upon arrival the core elements were brought straight to us for our enjoyment whilst determining what else to order. Aside from being considerate and efficient she was also extremely knowledgeable, had superb native level English and was simply a delight to see each morning. Further special mention for Wolf who served our in suite dinner, organised perfectly by the front desk staff. He was particularly professional, attentive and charismatic.
"Incredible - on a negative way"
My husband and I wanted to have a day off without our child and choose this "unique" and "incredible" place. Choose a beautiful suite with large terrace and late check out to really make sure we can have a rest. Had arrived late afternoon. First interesting thing was the long way to a very small elevator at back side of the building taking us to the floor our suite was. Entering the suite immediately felt the heavy cigar smoke in the suite (for 700EUR/night). Have asked for another suite with similar terrace. We were offered three suites WITHOUT terrace and in the end they were more than happy to offer me a bigger suite which was the only one with terrace for a higher fee. I could not believe this. They let us go away without staying a night there.
06/08/13 Art J Omaha, Nebraska
There are a small number of rooms in the hotel. The suites are large and just what you would expect in a luxury hotel. The interesting all-glass elevators took a little getting accustomed to. Service was impeccable. Their impressive wine cellar is worth taking a tour. One the floor below viewed from the lobby is a map of the original city. Many interesting sites are within easy walking distance from the hotel, including the national treasury, the cathedral where you can watch and hear the Vienna Boys Choir on Sunday morning, the Lipizzaner horse stables and National Library. .
"A unique property"
04/18/13 OrrvilleRedRider New Albany, Ohio
My wife, 15 year old son and I enjoyed eight nights at the Palais Coburg Residenz in late December, 2012. I recommend the hotel. While our stay was not flawless, the positives greatly outweigh the negatives. SETTING The setting of the hotel – in the 19th century Vienna Palace of the House of Saxe-Coburg and Gotha – is extraordinary. Moreover, the renovation of the property meshed a gorgeous modern addition seamlessly with the historic core. Almost all of the public areas of the hotel are in the modern addition, while all of the rooms are in the historic structure. The design and architecture of the place are spectacular. OUR ROOM Our room was Dom Fernando – classified, I believe, in the hotel’s “Palais Suite” category. I chose it because it was one of the few rooms that was all on one floor – since I’m sensitive to heat, I was concerned that the upstairs of a duplex room, in winter, would be too warm for me. The room was comprised of an extremely large living room (probably the size of three normal hotel rooms) with a 20 foot ceiling, a smallish 9 foot ceiling bedroom (there was room for the king sized bed with just enough space to walk around it), a small but useful kitchenette, a large foyer, and both a full bath and a half bath. The appointments of the suite were, across the board, deluxe or even superior-deluxe. Our living room had two couches, several occasional tables, a desk with two comfortable chairs, a dining table with eight chairs and several bookcases. There was a fireplace (non-working) and two 15 foot high windows (these looked out at the neighboring Marriott Hotel). There was ample room for my son’s comfortable rollaway bed. The suite had three closets – and plenty of space among them for us to unpack our three bags. For extra space, there was a chest of drawers in the foyer. The full bathroom, while cozy, had two sinks and a tub-shower combo. The kitchenette had a microwave, a cooktop, dishwasher and small refrigerator. The cupboards had place settings for 4 – and glassware of various types for the same number. There was an individual sized coffee maker with a generous supply of capsules. The contents of the refrigerator were complimentary – and were replenished daily. Lighting throughout the suite was very good. We had no trouble with wifi or the wired internet connection, which both worked perfectly. The linens and bedding were excellent. SERVICE On the whole, service was good. The hotel gets high marks for the friendliness of its staff, and the sincerity with which they attempt to please. The breakfast restaurant staff (Basteigarten; see my separate positive review of dinner there) and bar staff in particular stood out for their friendly engagement of us. The food at breakfast was excellent. We requested and were given tours of the historic staterooms of the palace (now used for receptions, special dinners and other functions) and the extensive wine cellars. The tours were well done, and I’d strongly recommend them to others. Unfortunately, our luggage didn’t arrive when we did. The hotel concierge drove to the airport and retrieved it for us when it did arrive. There were some problems with service, however. Communication was the unifying thread of these problems. First, communication before our stay was intermittent. I relayed my request for dinner reservations about 3 to 4 weeks before our arrival. After an initial acknowledgement and my quick reply there was silence for over a week. It took another email from me to prompt a “working on it” answer. A guest shouldn’t have to ask “how are things going?” Second, we were told in the pre-stay email exchanges that we had a reservation at Steirereck (my top choice). On our arrival, the comment was “good news – there have been a lot of cancellations at Steirereck and we think you’ll get in.” That was unfortunate, since the earlier communication had been that we were in. Moreover, as part of my initial request for reservations, I had made it clear that while I preferred a 7:30 dinner reservation, I would take whatever time was available to get into places like Steirereck. That message didn’t get relayed, and it was only good fortune that my wife repeated it to staff who instantly brightened and indicated that it would be much easier to get in if we were flexible (the good news is, we did get in --- see my separate review). THE AMBIANCE During our stay, at least, the public areas of the hotel were pretty much deserted. That's not a problem for me, but if you care about a "buzz" in the public areas, then you should look elsewhere. That said, when we stopped by the bar for a drink, we were immediately greeted, and promptly served. SOME QUIBBLES I agree with the earlier reviewer that the security setup of the hotel is very reminiscent of something out of “Get Smart”. There are lot and lots of places you need your room key to pass through. I wonder whether all that is truly necessary. In addition, this being an older structure, the rooms were heated with steam heat. So, although one could turn the heat off, the room stayed very warm (around 74 degrees – which for us, in winter, is sweltering). The good news was that by running the air conditioning we could cool the room to our normal temperature of 68 degrees. But – and here’s the problem – all the air conditioning vents were in the living room, so the only way to keep the bedroom comfortable at night was to leave our door ajar (defeating any attempt at privacy between the wife and I and our son). But, all told, after three months, the service issues and quibbles have receded in importance, and what I remember most strongly is the comfort of the hotel, and the graciousness of its rooms and surroundings. I’d gladly return.
"Well overpriced. City view is joke."
Checked in and totally disappointed with room. City room with view of inner city says the website. Should say looks out on a brick wall. Does not even come near expectations for the price. Complained and they generously offered a room change for a higher fee. Not worth the original amount. Certainly not paying more for what amounts to a mezzanine apartment with no view whatsoever.
"Great suites but cold hotel"
03/21/13 Dilondvik Vienna, Austria
December last year we went to Vienna for some nice Advent weekend time. Booked our accomodation in Palais Couburg. Great architecture, great design, a beautifull mixture of old and new. The rooms are beautifull and fully equiped with all the gadgets a guest can wish to have. We stayed in a loft suite. Perfect for a romantic time together with your sweethart. Jacuzzi is great! Service was Ok, but nothing more since the staff at the reception desk was very confused, to many requests from the guests came to not enough people at the reception. All the reception staff members were young and a bit unexperinced so they made few huge mistakes. What I was missing was the buzz in the lobby. The lobby was empty all the time, giant areas covered by marble were not occupied by the guests or people walking by. Felt like in the lobby of the residence building. In a way, it is designed to be something like residence.
02/05/13 Fatherof2Sydney Sydney
Wow. This all suite hotel is a wonderful blend of old luxury combined with flawless modern features. It is a great base to explore Vienna. Lots of nice touches as well which you may pay for in the tariff for but which add to the comfort - like free minibar, champers on arrival, free wifi, hamper provided in the car for our trip to the Airport and folding umbrellas (which were much more convenient). The breakfast (part of the tariff) was impeccable. Room service was also outstanding. The staff's approach was always to meet your needs - not to just to let you know what they can or can't do.
"Superb property but some weaknesses"
Fantastic property, build/renovated at the highest quality standards. Impeccable service. Superb breakfast. Excellent location. Great gourmet restaurant. Prices include breakfast & minibar (inclusive of champagne). All rooms have nespresso machines. Entry level suites (almost 700EUR per night) have two floors, the bed and bath rooms are "upstairs" and are reached after climbing steep stairs. You have to use your security key 3-4 times depending which suite have been allocated to you. Sometimes the system even requires the usage of the security key to get out. The first allocated suite was heated to sauna temperatures, I left immediately. The second suite was heavy polluted by cigar smoke, I left immediately. The third suite had problems with the TV, I left again. The hotel then acknowledged its problems and upgraded me to a beautiful "same floor suite". I visited the gourmet restaurant and left within 3 minutes because of a very loud group of drunks. The hotel again apologized and i took my dinner in the bar, the bill was waived. Breakfast is served in beautiful surroundings. The breakfast staff is naturally friendly and offers a superb service. I still do not understand the rule of serving a cappuccino with the milk at maximum 60 centigrade - it is not that warm and gets cold within 5 minutes. When you ask they are very happy to make one with hot milk. Champions League soccer was not available in the rooms - only in the bar or in the Marriott bar opposite the street. Not acceptable for this price class. All by all a very interesting experience. When you have 1000 EUR per night to spend, this is the place to be because you will be able to afford one of the larger " one floor" suites. Most of the staff is really trying to please the guests whenever they can. The weak spot are the 680EUR/night duplex suites. But at 1000EUR/night expectations are very high and rooms and service have to be faultless and perfect. Well it is not.
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