All hotels in Carson City, Nevada, United States of America
1 room, 2 adults
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801 S Carson St, Carson City, NV, 89701, United States of America, ‏‎800-491-6126
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3.9 / 5Good

Score breakdown (from 475 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.1
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    4.1
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2.0 / 5Fair
"Beware, check room before booking"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
the room was very out dated and the bed was OLD and had a place in the middle that everybody would roll into. The shower/tub did not drain. After a 1 minute shower the water was up to your ankles. took 15 minutes to drain and after it did there was a back up around the water rings! YUCK Needs a lot of help!
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
lucio
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The bed was truly horrible, broken ice machine, and two thin worn out pillows. We got less than three hours sleep and felt horrible when we left.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Antonio from St Augustine, Florida Our desk is open 24 hours for this very purpose, if you are unhappy with your accommodations we will make every effort to assist you in relocating to a room that is satisfactory. We have several ice machines through out the property and apologize you were inconvenienced with the one ice machine that was down. We appreciate your feedback.
1 night family trip Jun 19, 2015
Antonio
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice room clean, good people at front desk
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Scott from Delhi Calif. We appreciate you taking the time to give us such a nice 4 star review. And pleased you enjoyed your stay and our Staff. Please come again when you are in this area, we thank you for your patronage!
2 night romance trip Jun 12, 2015
Scott
US
4.0 / 5Excellent
"Good place to stay for themoney."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was an older hotel and did not have some of the conveniences of other hotel rooms, such as coffee in the room. But for the price, it was very good. The people were very nice and helpful. Also, the location close to downtown Carson City is great.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear anonymous, Thank you for your nice review of the Carson City Plaza Hotel. We have coffee/tea's for our guests 24/7 in the Lobby of the Hotel. And for the rooms that do not have coffee pots, if you request one when checking in or after you have checked in we can have one brought to your room.. We are centrally located in the Heart of downtown Carson City, where we are within walking distance to several local restaurants and venues. Thank you, and please come again when you are in the Carson City area.
12 night business trip Jun 1, 2015
A Traveler
US
1.0 / 5Poor
"Nothing Special"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Stayed at this hotel for a school field trip. Although State Capitol was conventiently in walking distance it was to worth the discomfort of the room. Beds were worn and hard. Tub floor squeaked loud. Air conditioner did not work. Elevators take a long time, especially for only 3 floors. Breakfast was ok, kids seemed satisfied. Check in and out process was quick and easy.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your review
2 night business trip May 20, 2015
A Traveler
US
5.0 / 5Outstanding
"A wonderful visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our 2nd visit and another one is coming soon for grandchild graduation. Great stay as always. The staff and management are very kind and wonderful hosts.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Judith from Mountain View, We are so please that you and your Family enjoy your stay with us and that you are pleased with us overall. We look forward to you coming again. Thank you.
1 night romance trip May 13, 2015
Judith
US
2.0 / 5Fair
"Outdated"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Really really outdated. We had a lamp with out a lampshade that could be turned on with a string. The walls are paper thin, and you can hear everything. The staff was friendly enough, but that doesn't make up for the state of the room. Not worth 90 bucks a night.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Vegas Lady"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was pleasantly surprised and pleased. We were received by a friendly and helpful clerk the evening we arrived. The hotel layout was very functional and convenient. When I mentioned that you did not serve decafe coffee, the person in charge of the breakfast area wasted no time in providing me with packets of decafe to make in my room. The staff (without exception) was very accommodating and pleasant. I would strongly recommend this hotel to any future guests. It is convenient to everything.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Ruth Ann from Las Vegas, We wish to thank you for such a wonderful 5 star review and that you were pleasantly surprised and pleased. Our goal is to have our guests feel at home while away from their's. We look forward to seeing you again.
2 night business trip Mar 27, 2015
Ruth Ann
US
4.0 / 5Excellent
"Carson Plaza Hotel review"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Older hotel, very clean, great location, very helpful, friendly staff.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Ulrika from Las Vegas. We would like to thank you for taking the time to review the Carson City Plaza Hotel and staff.and pleased to here of your satisfaction. We appreciate you patronage and look forward to you staying with us again.. Thank you!
2 night business trip Mar 27, 2015
Ulrika
US
1.0 / 5Poor
"Disappointed, will not stay again"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Definitely would not recommend, based on cleanliness, old furniture, awful bed.
Genuine Expedia guest review
Other trip Mar 11, 2015
RayDu4
US
5.0 / 5Outstanding
"Happy with the Plaza"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We arrived to check-in and were treated very well and found the room to be perfect for our needs, and the staff/desk person was very helpful and knowledgeable. We slept very well and had a great breakfast there. We will stay there again when we're in Carson City.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Don from Moab, Thank you for taking the time to review us. We are pleased that you were Happy with the Plaza Hotel and Staff. We look forward to you coming again.
1 night family trip Feb 20, 2015
Don
US
4.0 / 5Excellent
"staycation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The front desk receptionists were very nice both at check-in and check-out. The room was clean and didn't smell musty or smokey. We had 2 queen beds and one felt more like a box spring than a mattress so I'm glad we only need one. It was a great rate for our little staycation!
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Stephanie from Nevada Thank you for taking the time to give us a four star review. We are pleased you enjoyed our Staff and your stay. As the largest Hotel in Carson City, we are proud to offer a 100% NON smoking property to our guests.Please come again when your are traveling through the Carson City area.
1 night romance trip Feb 21, 2015
Stephanie
US
4.0 / 5Excellent
"good and low cost"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was good and worth for the money paid. They have to update few things like TV. Hot water was not at all coming in the morning around 8am.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your review! We currently are updating our TV's with flat screens. As the largest Hotel in Carson City, when we are full we do have a heavy demand on hot water and there are temporary issues with this and we are looking into resolving this as well. Thank you, and please come again.
1 night romance trip Feb 14, 2015
A Traveler
US
2.0 / 5Fair
"Lost in the '70s..."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
I really hate that you asked about my stay. Let's just say it was reminiscent of some of my lodging experiences in the 1970's. In fact, this location is still lost in the '70s. From the 19" TV, to the mattress, and even down to the little rose embossed soap; all vintage. Fortunately, I was alone and I figured I could endure anything for a few days. It was quite nostalgic. Medium rare waffles for breakfast. Internet that surely was hooked to a tin can on a string. "Little step" stairs. Well, it was an experience...
Genuine Hotels.com guest review
2 night business trip Feb 14, 2015
Rodney
US
5.0 / 5Outstanding
"NICE PLACE IN DOWNTOWN CARSON"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
have stayed here many times, and its always been a pleasant stay.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your five start review. It is nice to hear your stay is pleasant each time you return as well. Thank you, we appreciate your business and strive to maintain customer satisfaction. Please come again.
1 night romance trip Feb 15, 2015
A Traveler
US
4.0 / 5Excellent
"bang for your bucks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
5 of us stayed in a standard room with 2 queen beds. we got a rolling bed for the 5th person for 10$ a night. also they charged 5$ for three extra persons which was very much reasonable.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for taking the time to give us your 4 star review on your stay here at the Carson City Plaza Hotel. Please come again when traveling through this area. We appreciate your business.
2 night family trip Feb 13, 2015
A Traveler
US
2.0 / 5Fair
"You get what you pay for"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was very busy weekend, so we got our room in 2nd building which is not remodeled yet. We heard rooms in the main building are in much better condition. Since we stayed only one night I would be brave enough to say it was ok.
Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your response, we appreciate you taking the time to give us a review. Breakfast is in the main building and has inside room entry. And some rooms in building 2 still have the old televisions.And is outside entry to your rooms with no elevators.
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great service & helpful directions. Easy to find and close to capitol & museums. The entire area felt safe during the day and at night.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
We were pleased to hear your stay with us was pleasing and that our staff was helpful. Thank you, and please come again.
1 night family trip Aug 30, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Room was extra large & quiet, despite being on the 1st floor. Great coffee shop next door.
Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center
Thank you were are Happy to here you enjoyed our spacious rooms. The coffee shop is San Rafael and you should try there awesome scones.:)
Other trip Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Value for my money"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Shopping for property in Carson City. Several stays over the months. A good bacon and eggs breakfast just across the street. AND yes the internet is spotty.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Michael from Marin County Thank you for your online response, we appreciate you taking the time to review your stay with us her at the Carson City Plaza Hotel. I'm glad to hear that you return as a satisfied customer. In case you are unaware of our continental breakfast served from 6am to 9am , please feel free to join us when staying here. We have contracted Charter communications to perform installations to improve our internet. We do appreciate your feedback.
3 night trip Jan 11, 2015
Michael
US
5.0 / 5Outstanding
"PlazaCC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is a bit on the old side but the service and cleanliness make up for it. Super friendly and accommodating staff. Best possible location for doing business with the state government. Will stay there again.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Stephen from Winnemucca, Thank you very much for your 5 star rating. We are pleased to hear your stay with us was very positive and accommodating. We are also glad to hear you will come again, We look forward to seeing you again.
2 night business trip Jan 13, 2015
stephen
US
4.0 / 5Excellent
"Comfortable clean cheap room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Comfortable clean cheap room if you just nee a place to pass out after an all nighter.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Michael from Rio Vista, Thank you for your review on your stay with us at the Plaza Hotel. Please come again.
1 night romance trip Jan 10, 2015
Michael
US
3.0 / 5Good
"Carson City Plaza"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The only problem I had was that the wifi never did connect the entire three days I was there. The front desk staff was helpful, and so were the maintenance people, who helped me get the chains off my car (SoCal newbie to snow).
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Lynn from San Diego, Thank you for your review, we were pleased to hear you had a positive experience with our staff. In reference to your feedback on the internet, we have since your stay contracted Charter to rectify our internet issues. Please come again, we appreciated your business.
3 night family trip Dec 29, 2014
Lynn
US
4.0 / 5Excellent
"close to everything"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great stay, clean, nice personnel, close to everything. Little holes in the bed sheets, poor complementary breakfast, but, can be improved.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
rodolfo
US
4.0 / 5Excellent
"Hotel near to Lake Tahoe"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It was my second time in the Hotel, i like it because is not expensive and near to lake Tahoe, it is comfortable and like in my first time every thing was easy since the moment we arrive.
Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center
Thank you Carlos from Lathrop, Ca It was good to hear your stay here for the second time was pleasing and that you were comfortable. Also that our convenient location in the Heart of downtown Carson City (close to many venues) was a good experience for you. Please come again!
Other trip Jan 8, 2015
Carlos
US
5.0 / 5Outstanding
"good and clean and quite"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good and clean and quite
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Anonymous, Thank you for your 5 star rating, we appreciate you, please come again.
1 night romance trip Jan 1, 2015
A Traveler
US
3.0 / 5Good
"G"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Wifi not good
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Quansheng from China, Thank you for your online feedback, We are currently contracted with Charter Communications to work on improving our wifi!
3 night family trip Jan 1, 2015
quansheng
US
3.0 / 5Good
"one night stay"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Was for New Years Eve, a lot of noise on the second floor early the next AM. Kids running, yelling, jumping... Was ok for 1 night's stay...
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your review, as the Larges Hotel in Carson City we were 100% full and New Years Eve was a Holiday for celebration. Our curfew hour generally is a 10 pm with a 24 hour staff that will assist you with any issues you might have. In lieu of the Holiday, although we do no tolerate loud/noisy after hours. When we are notified we try an handle immediately
1 night trip Dec 31, 2014
A Traveler
US
1.0 / 5Poor
"Stay away!"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
The hotel was old and gross. The hotel staff were really weird and I got the "Bates Motel" creepy feeling from them. The bed was very old, squeaky, and uncomfortable, and the breakfast was laughable and quite sad. Never staying here again.
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Lorna
US
3.0 / 5Good
"nice place near the lake tahoe"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
nice place near the Lake Tahoe , reasonable price, good room condition but very crowded in breakfast.
Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your review. As the largest Hotel in Carson City we are the hub and located in the Heart of downtown Carson City. Just minutes away from local venues, walking distance to local Restaurants and Casinos. Just a half hour to 45 minutes from Lake Tahoe, Reno and the Historic Virginia City. Please come again.
Other trip Jan 5, 2015
Billy
US
4.0 / 5Excellent
"Good...!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a little bit of internet connection issues earlier, but was resolved by the friendly staff.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your "good" review. We have brought in Charter and made some major changes to improve our internet. Please come again and see for yourself. We do have a "Great Sttaff"!!!
3 night family trip Dec 31, 2014
Pradeep
US
4.0 / 5Excellent
"Carson Plaza Hotel Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really liked the Carson Plaza suite that I booked. The room was very spacious and had a nice sofa and table breakfast area. The bathroom was very clean and very nice soap and shampoo.
Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center
Dear Tom from El Dorado Hills, So pleased to read your comment/review on your stay with us at the Carson City Plaza Hotel. We often have guests upgrade to a King suite who are looking for more space. With a kitchen and separate living room it allows more room for entertainment or if you are just looking for your own space. Please come again when traveling through the Carson City area.
1 night trip Dec 31, 2014
Tom
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice place for the price. High sealing, clean, friendly staff. Breakfast can be better
Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center
Thank you for your 4 star rating. We appreciate your business, please come again.
Other trip Jan 4, 2015
A Traveler
US
2.0 / 5Fair
"Horrible"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Room was dirty, breakfast was minimal, bed and pillows were really old it was really uncomfortable. I don't recommend this hotel.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
A Traveler
US
3.0 / 5Good
"Carson City Plaza Hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Everything went smoothly, from a late check in to check out. The only problem was that the wifi would not connect on any of my devices.
Genuine Hotels.com guest review
3 night family trip Dec 29, 2014
Lynn
US
2.0 / 5Fair
"you get what you pay for.."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Rooms didn't get cleaned two of the four days stayed. There was grime on the table when we checked in. I took a towel and wiped off the arms on the chair and thet towel was literally black after. Old beds, old pillows, strange smell. Very friendly staff, but overall unclean and in need of investment/upgrade.
Genuine Hotels.com guest review
2 night family trip Dec 30, 2014
john
US
5.0 / 5Outstanding
"Preferred hotel after the first stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I don't know why the star rating on this hotel is so low. The lady at the front desk, i don't remember catching her name, was more than delighted to help me with my room reservation. She made sure that everything was okay and gave us everything without asking. She was a joy to talk to and checking in couldn't have been better! I highly recommend considering the price and location. S Carson St., is ridiculously long but it has most, if not all, the services that you need from car repair to restaurants of almost every culture. Great staff, great hotel, definitely coming back again for my annual visit.
Genuine Hotels.com guest review
1 night trip with friends Dec 26, 2014
Arthur
US
5.0 / 5Outstanding
"a great deal - absolutely no motel feel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good deal for the price. Was pleasantly surprised. Room quite warm and comfortable, not a motel feel at all.very convenient location : Virginia city a hidden gem; lake tahoe 40 mins driver through a scenic route ; must stop by at Lake spooner, esp during winter. No complaints from the family.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"Improve"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Needs improvement
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Carson city over night stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Holidays overflow in Lake Tahoe this hotel was reasonable priced. Friendly and helpful front desk personell took care of our needs.
Genuine Hotels.com guest review
1 night trip with friends Dec 27, 2014
vasile
US
1.0 / 5Poor
"Horrible hotel and staff"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I booked two rooms for 2 queen beds, I booked because this is the only hotel who has the vacancy for 2 queen bed room. We were eight people including four kids. I called them around 4 PM for a late check in and hotel staff confirmed about the two reservation with two queen bed. The moment I reached over there, the staff started telling me a story saying that your reservation didn't go through it just came to us by email from expedia. So the conclusion was rooms were not in the same building and no two queen bed room. I said we are 8 people can't fit in this. Somehow she gave two queen bed rooms but in different building. It was already 10:30 PM 16F temp with 4 kids. The room key didn't work for one of the room. I had to come again on reception to collect it. Meanwhile we managed enter into other room. The other room was ok. Around 11:30 I opened the first room and found that linens are so bad that you can't sleep on that. I am sure those are not washed. It was horrible. I called the reception they gave us new linen but still not cleaned. The wifi didn't work during our whole stay. The front staff very rude then I told about wifi.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"We will return !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone that we came in contact with was great to us. They were polite and helpful. They were more patient with some of the guests children that I would have been.
Genuine Hotels.com guest review
3 night family trip Dec 24, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel from outside. Room is old furnished. Looks old school style. No flat screen. You pay what you get.
Genuine Expedia guest review
Other trip Dec 28, 2014
Shawn
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We are not picky and just like inexpensive hotels. I felt very good here. It was clean and comfortable. Staff was friendly. Breakfast was adequate and included waffles.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Christmas party at the Plaza!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A very pleasant stay, clean, quiet, good breakfast! Refrigerator was welcome.
Genuine Expedia guest review
Other trip Dec 21, 2014
Susan
US
4.0 / 5Excellent
"Good find in Carson City......"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent value in Carson City, right across from carson station casino. Wifi non existent in the rear bldgs. Would stay again.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
fredrick
US
3.0 / 5Good
"D+"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The front desk was awesome, very accommodating. The room was very clean with a small kitchen area. The bed was the worst thing I have ever slept(or didn't sleep)on, I am still getting over my sore body from the rock hard mattress. The waffles were wonderful but the guy making them was only interested in his beer when he left.
Genuine Hotels.com guest review
2 night family trip Nov 26, 2014
Cindy
US
3.0 / 5Good
"Great stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great place - a bit dated but comfy and the staff was very pleasant and helpful. Can walk to downtown Carson easily.
Genuine Hotels.com guest review
2 night family trip Nov 28, 2014
Jennifer
US
5.0 / 5Outstanding
"Staff was very friendly and helpful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very helpful and friendly we will definitely be returning
Genuine Expedia guest review
Other trip Nov 30, 2014
shawntay
US
3.0 / 5Good
"Okay for price"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It was a okay hotel for the price. Okay room, okay breakfast. It is a good location to the Capitol.
Genuine Expedia guest review
Other trip Nov 30, 2014
raechelle
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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