"Staff was very friendly and attentive - but...."
My stay was fine. Didn't plan on being in the room much, as we were attending a motorcycle rally, so wasn't that concerned. The staff is very attentive and friendly. Calling this a "hotel" is perhaps a bit much however. Hotels have bellhops, room service, and inside hallways. This is like an old style Holiday Inn motel, but it served our purposes to […] a tee. The room was large by newer hotel standards, clean, updated decor, and had a microwave and a mini refrigerator. Read moreGenuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Johnny from Dublin Ca Thank you for your review on your stay here at the Carson City Plaza hotel/ Yes we do not offer room service or bell boys, however our friendly staff is there 24 hours, should you need assistance! There are four buildings on the property that have two and three floors,.those with outside entrance and those with internal entrances. We have a small laundry and fitness center. And an Event Center with a full service kitchen.
"Comfortable Hotel in center of Downtown"
Friendly hotel staff, very accommodating since there were problems with our reservations. Room was very comfortable with a couch and chair as well as refrig and microwave. Nice TV. Lamps could use an update. Good value for the priceGenuine Expedia guest review
My title really says it all. . It was just okay. Made reservations online,easy. When we got to the hotel, there was a sign at the front desk that said, "left for 5 minutes, be right back" and we waited about 10 minutes for someone to show up at the front desk. I've never had this problem before so it felt weird that the lobby was not being attended […] to. The lady really didn't seem very friendly, maybe this is just her personality!? Read moreGenuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Kris from Elko, Nv Thank you for your online review. We do appreciate you taking time to give us feedback. Our desk is open 24 hours to provide service to our guests and their needs I apologize there was no service at the time you checked in. There are times when the staff gets called away to assist a guest or in need of a temporary break when only one staff member is available. We take great pride in guest satisfaction. Your feedback will be addressed, thank you.
"In the heart of downtown"
We have stayed here on several occasions because it is within walking distance to downtown, as well as nearby great food and shopping, and they are dog-friendly. The rooms are dated and worn but always clean, with the exception of the carpet (but we have found that to be true of most hotels). There are noticeable improvements with each visit-new carpet […] & vinyl, plush pillows & bath terry, fresh paint, etc. All of the rooms we have stayed in were quite large and had a kitchenette. The staff and management are caring and accommodating. We have experienced a few minor maintenance issues but nothing inconvenient. The one time we had a noise issue, the manager had the problem resolved before we complained. Housekeeping has forgotten to provide bath towels a few times, but they bring them right away when requested. The staff is always warm, friendly, helpful and seems genuinely concerned about our comfort and enjoyment! We will definitely return! Read moreGenuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Launa from Crowley Lake, California Thank you so much for your review on the Carson City Plaza Hotel. We are so pleased that you have noticed the improvements we are making overall. The Staff's goal is to make our guests feel at home and to meet their needs while staying here. Your experience describes our Staff and goals here at the Plaza and we look forward to you returning again when visiting the Carson City area!
Reasonable rates good service clean roomsGenuine Hotels.com guest review
"Best Place in Carson City"
I only stay here when traveling to Carson City which is 4 times a year. All the staff are friendly and helpful and the rooms have microwaves and refrigerators so I do not need to go out and eat all the time. Best bang for your buck.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Sherry B from Idaho, We are pleased to hear that your stays with us here at the Plaza are to your satisfaction. Thank you for your positive feedback and we hope you continue to stay with us here at the Plaza Hotel. See you soon!
"great location near everything you could need"
For the price you cant go wrong with this place. Nothing fancy but clean and the staff were very friendly. Its in a great location within walking distance of the capital, casinos, restaurant's and museums. Loved this city and will stay here again if we come back.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear get away from Bay area, We are so pleased you were able to take time and enjoy our convenient location downtown Carson City for the many venues just walking distance from The Plaza's front door. We hope to see you again while visiting the Carson City area! :)
good and clean hotel. Nice Staff. Excellent Complimentary BreakfastGenuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear jnj from Southern Cal Thank you for your review and we are pleased to hear you enjoyed your stay with us here at the Carson City Plaza Hotel. Please come again!
Very good hotel. Plumbing needs a little work, but overall everything was great.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Lou from Nevada City. We are pleased you enjoyed your stay, thank you for taking the time to review us online. Your feedback is very important to us. Our 24 hour staff is always available to assist you with any issues or needs!
Ok to sleep.everything is old.couch seemed ok.the coffee maker had two used open coffee in it.called front desk and they said i had to come and get the coffee.the lady at desk with short blonde hair,she looks like shes in her late 50'S.(Shes very rude and even seems kinda tweeky.overall,it was not such a great experience. I wouldnt go back their ag […] ain. Read moreGenuine Hotels.com guest review
"good hotel for the price"
The staff was really friendly, the rooms a little outdated, the breakfast was great. Overall a good experience for a cheap price.Genuine Hotels.com guest review
Everyone at front desk was great. Was a holiday weekend and they still had smiles for the guests. For the price it was perfect. Breakfast very basic but lots of eateries close by. Would definitely stay again.Genuine Hotels.com guest review
"Clean but outdated"
If you just need a place to crash for a night, it is clean and the people are helpful but it's REALLY outdated and the beds have been around for a while. But, it is a fair price. No pool or jacuzzi.Genuine Hotels.com guest review
Great stay. Room was great and comfortable.Genuine Hotels.com guest review
"Bad area not safe."
We felt very uncomfortable and not safe. We asked for a refund and did not stay there. The manager agreed to give us a refund and said she would send us an email which she did not.Genuine Expedia guest review
it is a nice place to stayGenuine Hotels.com guest review
Great Prices, Great Staff, but rooms need some remodelingGenuine Expedia guest review
It was a nice, clean hotel except for the shower. The water was almost too hot but did not complain to the staff because it was 9 p.m. and we were tired after a long day of racing. The area seemed nice - we ordered take out food from Red's...delicious food. The staff were very professional and courteous.Genuine Hotels.com guest review
"A repeat stay for me, chosen for location."
Check-in was easy. I needed some assistance to get the TV to work and help arrived right away. Bed was comfortable. The morning breakfast was satisfying and convenient. I had stayed here a year earlier and intentionally chose to stay again.Genuine Expedia guest review
"Don't go to wrong Hotel...."
We made the mistake of going to the wrong hotel. It has the same address number and same street name except one is south the other is north. The other place is scary and creepy, don't want to get out of your car. Otherwise here, we enjoyed our stay at this hotel and enjoyed our breakfast too. Good value for the price of everything. Would stay again […] . Read moreGenuine Hotels.com guest review
"Nice Inexpensive Hotel"
The hotel is an inexpensive hotel located in a very convenient place. If you would like to visit Lake Tahoe in summer, and don't need/want to stay in the expensive South Lake Tahoe city, this hotel is perfect for you.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear SA from Boise, Thank you for your review. We are pleased you enjoyed your stay and the Plaza's centralized location in the heart of downtown Carson City, Nevada. Please come again.
"Everything was bad"
It was very bad experience staying in this hotel. Nothing was good here. No internet conction for 3 days and the they keep telling us that we shoud keep trying every 15 minuts. Also it wasnt very clean. They didnt clean room very good. I found a pills under the pillow on the bed and my kids were setting there. Thank god that my 2 years didnt eat that. […] They didnt left shampoo after cleaing the next day. So we had to buy. The breakfast was ather probleam, first nothing to eat just waffle. On weekend it make more waffle but just give us 4/1 but on week days we have to ask the guy to make us and he look it us like we asking him to give us all his life saving money. He was suppermen and it seem like we are eatting from his pocket. Anyone come for bearkfast he look it them in very ugly look so evryone feel unwelcome. On monday my husband asked him for waffle and we are family of five and he made on waffle for all of us. Lol so never stay in this hotel it not worthed. Waste if your money. And the stuff are so rude. The fitness room is really small and all 5 of excersie equipment are really old and made scary noise. So plz plz dont stay there. We did mistake so you dont. Read moreGenuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Geeta from Fairfield Very sorry to hear your stay here was unsatisfactory. As you check in there was complimentary Loreal shampoo and conditioner with sign that said free complimentary Loreal shampoo.conditioner and hair repair, compliments of the Plaza Hotel.. Our apologies for not putting in your room next day. Our continental breakfast offers hot and cold cereals, fresh waffles, boiled eggs, english muffins,yoplait yogurt,s orange juice, coffee, hot chocolate and teas. Our highest compliments have always been for our "friendly" staff on and off line.
Cheap nice room. Fridge & extra sink. Beds & pillows are HORRIBLE!!!Genuine Expedia guest review
"Decent Hotel for the Price"
My overall experience with this hotel was okay. The front desk staff was welcoming and helpful. The breakfast was decent -- about what one would expect for free. My room was located on the second floor and was decently clean. The issue I had was the guests in the room above; it sounded like there was a small army in the room, so the noise of them jumping […] around and walking heavily across the floor made it difficult to relax and sleep. I almost called the front desk to address it, but I didn't want to take the chance that is might make it worse. To avoid this situation, I would recommend requesting the top floor. Otherwise, I was satisfied for the price. Read moreGenuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Steve from Livermore, We are pleased your overall stay with us was satisfactory, and that your experience with our staff was pleasant. Our desk is open 24 hours for any problems or issues our guests may incur. We are very diplomatic in conveying to guests anonymously when there are any complaints or issues with noise. Thank you for your review and please come again.
"Nice Carson City stop-over"
Everything was above expectations, including the personalized breakfast service next morning. Great !Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Bob from Tahoe Thank you so much for your review and that our service was above your expectations including our complimentary breakfast. We are pleased to hear you enjoyed your stay! Please come again1
"I enjoy the relative "small town"ambience of Carso"
It was good. I had been at the Hot August Nights. So arrived late and tired. Room very clean and area quite. Carson has the drawback of little choice for eats etc after about 9PM. Breakfast at hotel okay. Staff polite. Chair cushions old and quite soiled. Does not connect with the cleanliness and fresh décor of the rooms. The eating area could be a […] little more inviting rather than smacking of "this will just have to do". Read moreGenuine Hotels.com guest review
From our room to the"breakfast room" to the lobby this hotel was bad in every way. We stayed two nights, room was never cleaned or refreshed, breakfast was filthy and out of nearly everything by 8:00. Never will stay again and had the weekend not been hot August Nights, would have never checked in after seeing the place.Genuine Hotels.com guest review
"Average at best"
Average for the price.Genuine Hotels.com guest review
Nice and quiet, might need some minor renovation work , but great value for your moneyGenuine Hotels.com guest review
the beds were uncomfortable and not attached to headboards shower felt like your going to fall through the ac did not cool very wellGenuine Expedia guest review
"Quiet city, clean hotel, very friendly staff"
The room was pretty standard. Not much to comment on - it was just a pretty standard room.Genuine Expedia guest review
"Worse breakfast EVER!"
Could spend a little more on their continental breakfast and spend a little money repainting the doors of the hotel. Over all feeling icky.....Genuine Expedia guest review
"Good place to spend the night"
Room was good. Nothing fancy but my room was quiet, clean and comfortable. What more could you want? Breakfast was busy and a bit Spartan, but there are food options nearby. Front desk staff was very friendly and professional. If you need to go to the capitol or stroll around Carson City downtown, this is a convenient location.Genuine Hotels.com guest review
Launa (check-in staff) went above and beyond to make our stay pleasant.Genuine Hotels.com guest review
"Better Than Expected"
The decor is pretty bad but the room was very clean. The service was great. We needed a rollaway and a crib which are only available on the main building since the others do not have an elevator. luckily the front desk was able to move our room to accommodate.Genuine Hotels.com guest review
Great customer service! Nice location within walking distance from just about anything you need, including an awesome farmers market.Genuine Hotels.com guest review
"OK Hotel convenient to local attractions"
Check-in was normal. I appreciated that the desk clerk asked if we needed wi-fi. Cleanliness of the room left a bit to be desired in that the carpet was not clean. The linoleum in the bathroom was loose at the edges around the tub. The room in which breakfast is served was a pleasant surprise in that there were plenty of tables for guests. All in all, […] you get what you pay for - a decent mid-range hotel. Read moreGenuine Expedia guest review
"Nice hotel in Reno"
We are a middle age couple and liked our stay in this big but cozy hotelGenuine Expedia guest review
"Close to Lake Tahoe"
Good price. And great breakfast Got my day startedGenuine Hotels.com guest review
"Overall good deal"
It was a great deal for the price, but the WiFi didnt work. It would connect to our devices but we could not go on the internet or download apps, etc. Hence the 4 rating. Otherwise it would have been a 5.Genuine Hotels.com guest review
"Great Host Hotel"
Great area to visit, enjoyed restaurants within walking distance. Hotel was Host for the event I was attending. It was a pefect place to stay.Genuine Hotels.com guest review
Need a place to stay while on the road, this would be it, for the price...you get what you pay for. Not fancy or loaded with much, decent bed for resting.Genuine Hotels.com guest review
"No sleep. AWFUL BEDS!"
This place is adorable, until you lie down and try to sleep. Mattress so old and thin, coils in my back. Noisy, upstairs, next door, all over. Just skip it and go across the street to the Wyndham Carson City Casino. PILLOW MATRESSES! Quiet, secure, tucked in, solid structure. (I'm still tired. Never slept so little.)Genuine Hotels.com guest review
"Good value for economic travelers"
We stayed at the hotel for July 4th vacation to Tahoe. It's about 20 minutes drive from Tahoe. The location is convenient and neighborhood is quiet. The staff were friendly and efficient. The room was comfortable and well maintained, except that the air conditioner was a bit noisy. They offer simple breakfast, which was quite nice compared with other […] places at the same price level. Read moreGenuine Hotels.com guest review
I was very happy...the employees were very nice. Especially liked John in the breakfast hostess room. He was definitely there for the hotel guests.Genuine Hotels.com guest review
good value for money, good point for a stay before visiting Lake TahoeGenuine Hotels.com guest review
We stayed during the 4th of July holiday. The room was very nice and spacious. It was very quiet and close to restaurants, a great experience in a lovely and friendly town.Genuine Expedia guest review
"Right downtown in the historic district"
This is a wonderful older hotel located on highway 395 right in the historic district close to museums, restaurants and shopping. The staff went out of their way to make you feel welcome. The room was large, clean and had all the amenities we needed. They had iced cold water as well as coffee and cups in the entry. The breakfast exceeded my expectations […] even someone to cook homemade waffles and bring them to the table. The other offerings were cereal, yogurt and hard boiled eggs. I enjoyed my stay and would definitely book again. Read moreGenuine Hotels.com guest review
Nice and uncomplicated experience. Nicely located point.Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Anonymous verified traveler, Thank you for taking the time to let us know how we are doing and Thank you for the five star rating.
It was OK. Breakfast needs improvement though as maybe through in some protein instead of mainly carbs.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Thank you Anonymous traveller, We appreciate your four star rating. Your feedback allows us to improve ourselves.
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