Everyone at front desk was great. Was a holiday weekend and they still had smiles for the guests. For the price it was perfect. Breakfast very basic but lots of eateries close by. Would definitely stay again.Genuine Hotels.com guest review
"Clean but outdated"
If you just need a place to crash for a night, it is clean and the people are helpful but it's REALLY outdated and the beds have been around for a while. But, it is a fair price. No pool or jacuzzi.Genuine Hotels.com guest review
Great stay. Room was great and comfortable.Genuine Hotels.com guest review
"Bad area not safe."
We felt very uncomfortable and not safe. We asked for a refund and did not stay there. The manager agreed to give us a refund and said she would send us an email which she did not.Genuine Expedia guest review
it is a nice place to stayGenuine Hotels.com guest review
Great Prices, Great Staff, but rooms need some remodelingGenuine Expedia guest review
It was a nice, clean hotel except for the shower. The water was almost too hot but did not complain to the staff because it was 9 p.m. and we were tired after a long day of racing. The area seemed nice - we ordered take out food from Red's...delicious food. The staff were very professional and courteous.Genuine Hotels.com guest review
"A repeat stay for me, chosen for location."
Check-in was easy. I needed some assistance to get the TV to work and help arrived right away. Bed was comfortable. The morning breakfast was satisfying and convenient. I had stayed here a year earlier and intentionally chose to stay again.Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear RJ from Brentwood Ca, Thank you for your feed back and pleased to hear your stay was satisfying and convenient, please come again when visiting the Carson City area.
"Don't go to wrong Hotel...."
We made the mistake of going to the wrong hotel. It has the same address number and same street name except one is south the other is north. The other place is scary and creepy, don't want to get out of your car. Otherwise here, we enjoyed our stay at this hotel and enjoyed our breakfast too. Good value for the price of everything. Would stay again […] . Read moreGenuine Hotels.com guest review
"Nice Inexpensive Hotel"
The hotel is an inexpensive hotel located in a very convenient place. If you would like to visit Lake Tahoe in summer, and don't need/want to stay in the expensive South Lake Tahoe city, this hotel is perfect for you.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear SA from Boise, Thank you for your review. We are pleased you enjoyed your stay and the Plaza's centralized location in the heart of downtown Carson City, Nevada. Please come again.
"Everything was bad"
It was very bad experience staying in this hotel. Nothing was good here. No internet conction for 3 days and the they keep telling us that we shoud keep trying every 15 minuts. Also it wasnt very clean. They didnt clean room very good. I found a pills under the pillow on the bed and my kids were setting there. Thank god that my 2 years didnt eat that. […] They didnt left shampoo after cleaing the next day. So we had to buy. The breakfast was ather probleam, first nothing to eat just waffle. On weekend it make more waffle but just give us 4/1 but on week days we have to ask the guy to make us and he look it us like we asking him to give us all his life saving money. He was suppermen and it seem like we are eatting from his pocket. Anyone come for bearkfast he look it them in very ugly look so evryone feel unwelcome. On monday my husband asked him for waffle and we are family of five and he made on waffle for all of us. Lol so never stay in this hotel it not worthed. Waste if your money. And the stuff are so rude. The fitness room is really small and all 5 of excersie equipment are really old and made scary noise. So plz plz dont stay there. We did mistake so you dont. Read moreGenuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Geeta from Fairfield Very sorry to hear your stay here was unsatisfactory. As you check in there was complimentary Loreal shampoo and conditioner with sign that said free complimentary Loreal shampoo.conditioner and hair repair, compliments of the Plaza Hotel.. Our apologies for not putting in your room next day. Our continental breakfast offers hot and cold cereals, fresh waffles, boiled eggs, english muffins,yoplait yogurt,s orange juice, coffee, hot chocolate and teas. Our highest compliments have always been for our "friendly" staff on and off line.
Cheap nice room. Fridge & extra sink. Beds & pillows are HORRIBLE!!!Genuine Expedia guest review
"Decent Hotel for the Price"
My overall experience with this hotel was okay. The front desk staff was welcoming and helpful. The breakfast was decent -- about what one would expect for free. My room was located on the second floor and was decently clean. The issue I had was the guests in the room above; it sounded like there was a small army in the room, so the noise of them jumping […] around and walking heavily across the floor made it difficult to relax and sleep. I almost called the front desk to address it, but I didn't want to take the chance that is might make it worse. To avoid this situation, I would recommend requesting the top floor. Otherwise, I was satisfied for the price. Read moreGenuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Steve from Livermore, We are pleased your overall stay with us was satisfactory, and that your experience with our staff was pleasant. Our desk is open 24 hours for any problems or issues our guests may incur. We are very diplomatic in conveying to guests anonymously when there are any complaints or issues with noise. Thank you for your review and please come again.
"Nice Carson City stop-over"
Everything was above expectations, including the personalized breakfast service next morning. Great !Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Dear Bob from Tahoe Thank you so much for your review and that our service was above your expectations including our complimentary breakfast. We are pleased to hear you enjoyed your stay! Please come again1
"I enjoy the relative "small town"ambience of Carso"
It was good. I had been at the Hot August Nights. So arrived late and tired. Room very clean and area quite. Carson has the drawback of little choice for eats etc after about 9PM. Breakfast at hotel okay. Staff polite. Chair cushions old and quite soiled. Does not connect with the cleanliness and fresh décor of the rooms. The eating area could be a […] little more inviting rather than smacking of "this will just have to do". Read moreGenuine Hotels.com guest review
From our room to the"breakfast room" to the lobby this hotel was bad in every way. We stayed two nights, room was never cleaned or refreshed, breakfast was filthy and out of nearly everything by 8:00. Never will stay again and had the weekend not been hot August Nights, would have never checked in after seeing the place.Genuine Hotels.com guest review
"Average at best"
Average for the price.Genuine Hotels.com guest review
Nice and quiet, might need some minor renovation work , but great value for your moneyGenuine Hotels.com guest review
the beds were uncomfortable and not attached to headboards shower felt like your going to fall through the ac did not cool very wellGenuine Expedia guest review
"Quiet city, clean hotel, very friendly staff"
The room was pretty standard. Not much to comment on - it was just a pretty standard room.Genuine Expedia guest review
"Worse breakfast EVER!"
Could spend a little more on their continental breakfast and spend a little money repainting the doors of the hotel. Over all feeling icky.....Genuine Expedia guest review
"Good place to spend the night"
Room was good. Nothing fancy but my room was quiet, clean and comfortable. What more could you want? Breakfast was busy and a bit Spartan, but there are food options nearby. Front desk staff was very friendly and professional. If you need to go to the capitol or stroll around Carson City downtown, this is a convenient location.Genuine Hotels.com guest review
Launa (check-in staff) went above and beyond to make our stay pleasant.Genuine Hotels.com guest review
"Better Than Expected"
The decor is pretty bad but the room was very clean. The service was great. We needed a rollaway and a crib which are only available on the main building since the others do not have an elevator. luckily the front desk was able to move our room to accommodate.Genuine Hotels.com guest review
Great customer service! Nice location within walking distance from just about anything you need, including an awesome farmers market.Genuine Hotels.com guest review
"OK Hotel convenient to local attractions"
Check-in was normal. I appreciated that the desk clerk asked if we needed wi-fi. Cleanliness of the room left a bit to be desired in that the carpet was not clean. The linoleum in the bathroom was loose at the edges around the tub. The room in which breakfast is served was a pleasant surprise in that there were plenty of tables for guests. All in all, […] you get what you pay for - a decent mid-range hotel. Read moreGenuine Expedia guest review
"Nice hotel in Reno"
We are a middle age couple and liked our stay in this big but cozy hotelGenuine Expedia guest review
"Close to Lake Tahoe"
Good price. And great breakfast Got my day startedGenuine Hotels.com guest review
"Overall good deal"
It was a great deal for the price, but the WiFi didnt work. It would connect to our devices but we could not go on the internet or download apps, etc. Hence the 4 rating. Otherwise it would have been a 5.Genuine Hotels.com guest review
"Great Host Hotel"
Great area to visit, enjoyed restaurants within walking distance. Hotel was Host for the event I was attending. It was a pefect place to stay.Genuine Hotels.com guest review
Need a place to stay while on the road, this would be it, for the price...you get what you pay for. Not fancy or loaded with much, decent bed for resting.Genuine Hotels.com guest review
"No sleep. AWFUL BEDS!"
This place is adorable, until you lie down and try to sleep. Mattress so old and thin, coils in my back. Noisy, upstairs, next door, all over. Just skip it and go across the street to the Wyndham Carson City Casino. PILLOW MATRESSES! Quiet, secure, tucked in, solid structure. (I'm still tired. Never slept so little.)Genuine Hotels.com guest review
"Good value for economic travelers"
We stayed at the hotel for July 4th vacation to Tahoe. It's about 20 minutes drive from Tahoe. The location is convenient and neighborhood is quiet. The staff were friendly and efficient. The room was comfortable and well maintained, except that the air conditioner was a bit noisy. They offer simple breakfast, which was quite nice compared with other […] places at the same price level. Read moreGenuine Hotels.com guest review
I was very happy...the employees were very nice. Especially liked John in the breakfast hostess room. He was definitely there for the hotel guests.Genuine Hotels.com guest review
good value for money, good point for a stay before visiting Lake TahoeGenuine Hotels.com guest review
We stayed during the 4th of July holiday. The room was very nice and spacious. It was very quiet and close to restaurants, a great experience in a lovely and friendly town.Genuine Expedia guest review
"Right downtown in the historic district"
This is a wonderful older hotel located on highway 395 right in the historic district close to museums, restaurants and shopping. The staff went out of their way to make you feel welcome. The room was large, clean and had all the amenities we needed. They had iced cold water as well as coffee and cups in the entry. The breakfast exceeded my expectations […] even someone to cook homemade waffles and bring them to the table. The other offerings were cereal, yogurt and hard boiled eggs. I enjoyed my stay and would definitely book again. Read moreGenuine Hotels.com guest review
Nice and uncomplicated experience. Nicely located point.Genuine Expedia guest review
Response by Carson City Plaza Hotel and Event Center Dear Anonymous verified traveler, Thank you for taking the time to let us know how we are doing and Thank you for the five star rating.
It was OK. Breakfast needs improvement though as maybe through in some protein instead of mainly carbs.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Thank you Anonymous traveller, We appreciate your four star rating. Your feedback allows us to improve ourselves.
"Close to casinos"
Everything was ok except for the noisy people on the floor above. Called and complained at 10 pm but it kept going on all night.Genuine Hotels.com guest review
Response by Carson City Plaza Hotel and Event Center Hello Dale, We have a 24 hour front office staff that attempts to run interference, at first complaint. However I apologize this was not rectified, and the quality of your stay was compromised.
"Nice located. Needs effort to be 3 stars."
Mostly staff is friendly but seems unable to resolve problems. Wi-Fi was not working for 3 days. Then somebody just unplug/plug the router and it worked. But before it was 3 days of "I do not know nothing about your iPad." There was safe box in the room but locked and nobody can open it or find instructions. Carpet was dirty and for our week stay was […] never vacuum-cleaned. Bed sheets were very gray. Once there was no room cleaning and we expect that 2 side sign "do not disturb/please clean now" was not understood. Read moreGenuine Expedia guest review
no smoking rooms, hair on the counter under the cups. employees very nice and courtiousGenuine Hotels.com guest review
"Bed was dirty and front desk was slow to get right"
Also, people smoke right outside the front door so you have to walk thru it to get out. They need to make the front area non-smoking...Genuine Hotels.com guest review
"Not so great"
The only thing that I was happy about was that there was a fridge and microwave in the room. Every time we walked into the room, it smelled. The carpet had bits of leaves on the carpet like it wasn't vacuumed. I didn't feel like I could walk on the carpet without my flip flops on my feet. One of the beds had a huge dip in the center and squeaked loudly […] every time you moved. My son and I just had to laugh.....of course I made him sleep in that one :) I finally found one pillow that didn't smell like mildew that I was able to use. I'm usually not that picky about hotel rooms. The sheets seemed clean enough and the bathroom was clean and the air conditioner worked. If that is where you draw the line, you'll be fine here. Otherwise, I would go somewhere else. I have to say that this is the worst hotel I have ever stayed in. Read moreGenuine Expedia guest review
"better than other ratings implied."
great for the price. would do it again.Genuine Hotels.com guest review
We were surprised to find this facility in the middle of town, right next to the state's capitol. The photos in the website did not indicate this at all and looked like it was somewhat out-of-town - so we drove right past it the first time! Extremely good value for the money and we especially liked the "waffle-maker" in the morning (not a machine, but […] a person!) Read moreGenuine Hotels.com guest review
Would stay here again.....only issue was when we got there at 10 PM there was a sign on the desk be back in five minutes we waited 15 minutes other than that everything was okayGenuine Hotels.com guest review
Older but nice. Good service, good bed, clean and pleasant. It wasn't a busy w/end so we had no neighbors to contend with. There's a nearby area to walk the dog, the ice machine worked, the water was hot. The unit was obviously well-used but mended where necessary and everything worked. The breakfast included staff-created and delivered-to-the-table […] waffles, along with boiled eggs, yogurt, English muffins, 4 kinds dry cereal including Cheerios and Raisin Bran flakes, coffee, orange juice, milk. We'll go back again. Read moreGenuine Hotels.com guest review
"Close enough to where we played softball tournamen"
Room was nice and all, however the shower head and tubs need to be upgraded. Also the nonslip strips in tub need to be replaced, were peeling off.Genuine Expedia guest review
I did the "unpublished rates" deal with 3 of my 4 requirements being a pool, wifi, and fitness room. The pool was removed years ago, the fitness room was closed for 'cleaning' the whole week were there, and the WIFI stopped about 10 yards before our room. Seriously?! So, NO pool, NO wifi, and NO fitness room. At least it had a/c. One desk staff person […] was nice, but very odd and slow, and the other two I dealt with were quite rude. Not friendly or service oriented at all! The breakfast staff was nice, as were the housekeeping staff. The breakfast room was large and sunny and was still fully stocked a few minutes before closing. Read moreGenuine Expedia guest review
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