Have never been before, but loved the city, shopping and sporting events! Great hotel, clean, nice, friendly staff.Genuine Hotels.com guest review
"Very nice Hotel"
Would definitely recommend and definitely would returnGenuine Expedia guest review
"Very Poor Service"
The hotel is lovely and in a great location. However, the service we received was lacking. We reserved 2 adjoining rooms, with a view of the ballpark's fireworks, and called the day before to confirm that the fireworks view was noted on our reservation. When we arrived, we were told that there were no adjoining rooms available. When we protested, the […] agent told us it was impossible to honor and said she would put us in rooms that were side by side but not adjoining. However, the rooms were not side-by-side -- one was around the corner, with about 4 doors in between. Either the agent doesn't know her hotel's floor plan, or she lied to us. When we asked about the fireworks view, she said that it, too, was impossible to honor, and that there were no notes in our reservation showing that we requested it. So again, either someone at the hotel was too incompetent to add notes, or the agent lied to us. We accepted the rooms, and they were very nice, clean, and spacious. On the final night of our stay, the water went out. I called the front desk and spoke to the same agent who checked us in, and I reminded her of all the frustrations we had experienced. I had to ask twice what she would do to compensate us. She agreed to refund all portions of our bill that were billing to our credit card. The facility and location are amazing, and the agent did make it right financially. This is probably a nice hotel when it is not full, but clearly the staff are undertrained at handling challenges. Read moreGenuine Hotels.com guest review
Helpful staff! Chlorine smell in pool was too much!Genuine Hotels.com guest review
"Very nice hotel"
Embassy Suites in Frisco Tx was great. My 2 boys 8 & 5- loved the indoor pool. The cook to order breakfast was delicious. The location is very convenient to shopping & lots of restaurants~ can't wait to go back!Genuine Expedia guest review
"Great Experience at Embassy Suites Frisco!"
Outstanding facility with a friendly staff. From reception to checkout, a very positive experience. Great facilities, outstanding location & nice amenities! When we came in, the person in reception gave us some other options (free of charge), including giving us a room overlooking the baseball diamond next door. The rooms were extremely nice. There […] was a cheerleading camp the next morning, so we hit the breakfast buffet at the most crowded point. They kept the buffet well stocked and clean despite the crowd, and we were able to get in and out with no problem. The pool was nice, but the water was over-chlorinated. The work out room was a nice perk, as well. Overall, highly recommended. Read moreGenuine Expedia guest review
Great hotel with free drinks from 5-7 daily and nice clean rooms. Good service and awesome rooms.Genuine Hotels.com guest review
A wonderful Hotel all round. Probably one of the best hotels I have ever stayed either in the USA or Europe. My wife loved our night there. We will surely be back for more, you bet!Genuine Expedia guest review
"Centrally located and next door to the venue site."
Enjoyable. We have been traveling and have stayed in four other hotels and Embassy Suites was best of all.Genuine Hotels.com guest review
Nice location, very clean, charming decor, great facilities, helpful staff. Cleanning lady left my room door open all day.Genuine Hotels.com guest review
"Good hotel, nice friendly staff, a bit loud"
We enjoyed our stay here. It was clean, mostly comfortable, clean and efficient. Good location. Biggest complaint, much of which is due to the open setting that Embassy Suites uses, was the noise. We heard people thought the night in the hallways, banging their doors closed, etc. The parking garage also isn't free which is a real negative given the […] price already being paid to stay here. Read moreGenuine Hotels.com guest review
I had been on the road from Moore, Oklahoma after doing relief work all day. The drive to Frisco was long due to horrible weather and it was midnight when I set my reservations through hotels.com. Everyone was awesome even though I smelled awful and looked worse. I will definitely use hotels.com and Embassy Suites again! Great job and thank you!! […] !! Read moreGenuine Hotels.com guest review
"Very nice hotel close to Dr. Pepper Area, Ballpark"
Excellent accommodations and staff. Made me feel at home!! In addition to across the street hockey and baseball are many close by fabulous places to eat and out of this world shopping! I highly recommend staying here!Genuine Expedia guest review
"Overall Great Experience"
I think it was a great hotel and would be willing to stay there again. My only negative comment was on the price. Due to an event in the area, we paid way more than the overall hotel stay warranted. Thankfully though, service and quality were great!Genuine Hotels.com guest review
"Great service, breakfast was below expectations. t"
All was great, except the breakfast which is included with hotel stay and pricing offered. Breakfast was cold and omelet runny, the coffe was awfu at the buffetl!! Great employees and the overall hotel conforting atmosphere was great!!! The room clean and just perfect. Will tell everyone to have breakfast somewhere else.Genuine Expedia guest review
"Terrific family trip to Frisco!"
My family and I had a wonderful nights rest in the double suite room! The room boasted two full beds and a pull out sofa, perfect for my husband and I as well as our 3 kids. The only problem we had was that there were no spare pillows in the room for the kids on the pull out bed, but we had brought our own, and I'm sure the staff would have sent some […] up if we had requested. The staff was exceptional and helpful, and very prompt with our check in and out. The breakfast isn't too bad, compared to other hotel stays, we were happy to see WARM food and not just a stale cereal buffet. The eggs are obviously from powder base, but the omlet's that are made to order were pretty good. All in all this stay was worth the money, and we would definitely stay here again! Read moreGenuine Expedia guest review
We enjoyed our stay.Genuine Hotels.com guest review
LOVE IT! Great place to stay!Genuine Hotels.com guest review
"Another outstanding stay at this location!"
Even though the hotel was very busy this weekend the staff was very accommodating. My family and I had another great stay at this location.Genuine Hotels.com guest review
"Great family stay!"
Great place for a family - having a suite is always the best way to go so kids and adults can be spread out. Being across the street for stonebriar is very convenient. Only complaints were that the pool was super crowded and breakfast was too busy. There just weren't enough tables for the guests. They weren't getting cleared off quickly and the cleaning […] of them was not thorough. Read moreGenuine Hotels.com guest review
We had a great time here and the hotel was fantastic and the service was just as good.Genuine Hotels.com guest review
great hotel for my weekend getaway with my husband but was disappointed that the hot tub was not working. other than that, great place to stay!Genuine Hotels.com guest review
Could not have been treated better!!!!!!Genuine Hotels.com guest review
Wish I would have asked her name. The gal working the floor during breakfast was just outstanding.Genuine Hotels.com guest review
"Close to shopping"
Enjoyed my visit and would stay there again. Close to shopping and restaurants.Genuine Hotels.com guest review
Good stayGenuine Hotels.com guest review
It is a decent place to stay, but there was a father daughter dance event nearby and the place was swarming with kids. A business traveler would find the facilities ok, but the atmosphere very annoying.Genuine Hotels.com guest review
staff was friendly, room was very nice, food was good and centrally located. I came for the TAAF games so this location was prime.Genuine Hotels.com guest review
Fantastic hotel. Very clean, comfortable. Indoor pool and hot tub. Right across the street from a large shopping mall. Plenty of restaurants nearby.Breakfast buffet was superior ,good variety with made to order omelets. Garage or outdoor parking. Close to Dallas Tollroad. Nice staff.Genuine Hotels.com guest review
great stay, have used this hotel for our last visitGenuine Hotels.com guest review
We stayed a week at this hotel and the staff at this hotel is wonderful. Very friendly and will do anything to help you. I only had one problem when I called down to the front desk to add one day on to our stay and they said they could not help me do that. I thought that was really strange, but other than that it was great. Very clean hotel also. Close […] to wonderful shopping and all a varity of eatting places. Read moreGenuine Expedia guest review
The hotel experience was great. I would stay there again.Genuine Expedia guest review
"Texas shaped waffles!"
Enjoyed the Texas shaped waffles. Need to have them available every morning!Genuine Expedia guest review
"Good deal if you need a lot of space and a fridge."
Air conditioner was stuck 'on', even when we turned it off. Normally not a problem, but we had infant twins with us, so keeping them warm became a problem. Also, they were short on pack-n-play beds, so make sure you bring you own if you intend to take up a 'holiday deal'. We are experienced, so we had our own pack-n-plays and extra blankets. A newer […] set of parents might or might not be prepared. Read moreGenuine Expedia guest review
Great night stay. Now we don't have to sleep on the sofa when visiting our children.Genuine Hotels.com guest review
TOILET NEEDED TO BE "PLUNGED" EVERY DAY, KEPT CLOGGING. i DID TAKE A PICTURE OF THE MATTRESS AND SHOWED IT TO THE CLERK AS i WAS CHECKING OUT. vERY DARK UGLY, LARGE STAIN...ugh!Genuine Hotels.com guest review
My husband and I decided to spoil ourselves by spending a night away from the kids. Big mistake! Large groups of kids everywhere! All running around the hotel lobby and bar, playing in the elevators, splashing in the pool and chasing each other around the corridor! Nightmare comes true!Genuine Hotels.com guest review
The staff in the restaraunts and Bar were excellent, friendly and personable.Genuine Expedia guest review
It was a great experienceGenuine Hotels.com guest review
"Great Location,Not Great Service or Cleanliness"
The daytime staff was friendly & eager to help.The evening staff,one particular man who presented himself as a manager,was rude,sarcastic,& very unfriendly!They had a police man standing in the corridors scoping everyone out suspiciously that walked by.Not as if to protect & provide additional security in case of an emergency,but as if he was aggressively […] watching & trying to create an intimidating presence to the guests.The officer was on edge & puffed up ready for some action.Not sure if something was going on or if that is the norm.It was extremely uncomfortable & made us feel like we were in a cheap motel.We had children,so it was unnerving.The manager's reception only has alcohol,no food/snacks/drinks for kids.However,it was a complimentary happy hour.We had fun swimming in the indoor pool/sauna.The rooms face the atrium & the hotel plays loud music in the atrium ALL NIGHT LONG!We did not sleep well.The rooms are spacious,terrible sofa bed!We had a mini kitchen & found crumbs from previous guests & used tea bags.Not sure about sanitization & attention to cleanliness.Shampoo/soap smells like heaven though.The kids rented a movie:Pricey!Complimentary breakfast,was a mad house & unorganized.Served bread,eggs,potatoes,biscuits,&gravy.Not great.Very long lines for breakfast meats or omelets(the bacon was shriveled pieces,not meaty at all).The set up could be managed better.MANY irritated guests!Location is great,but will try somewhere else next time.A little too motel-ish. Read moreGenuine Hotels.com guest review
Hot breakfast was really good, the only thing i would have changed was making the meats into a buffet style. You had to wait in a line mixed with people wanting omelettes made, and hand them your plate to get them, instead of having them out and allowing people to grab and go. Other than that our room was huge, super comfortable, the bar drinks were […] delicious and the room service dinner we ordered was yummy. Would recommend to anyone, typical embassy awsome quality. :) Read moreGenuine Expedia guest review
"Perfect spot for North Dallas Activities"
Great location in Frisco with plenty of covered parking. The breakfast is excellent, and the manager's reception is an added bonus.Genuine Hotels.com guest review
"Close to family!"
We were very satisfied & will consider staying again when we visit family in the near future.Genuine Hotels.com guest review
The suite room was perfect for our threesome. One did sleep on the rollout bed. The suite gave us plenty of room. The staff was helpful even when our complimentary meal tickets were lost thy replaced them no problem. Allowed us back in the room to get a forgotten item after checkout. Breakfast was excellent both mornings. I could see staying here a […] gain. Read moreGenuine Hotels.com guest review
"Great hotel, Horrible customer service"
I love staying at the Embassy chain of hotels for it's a great staycation for my family. However this time it was not the greatest time. Upon arrival I was given a hard time for wanting more than 2 room keys when yet there was 4 of us in the room. Then upon arriving to my King bed room there was 1 double bed on the very top floor when I asked for an […] accessible room. They did change my room to a lower lever, correct room style of which I requested, and closer to the elevator, in which I appreciated. The next day we were planning on going to the mall across the street and the kids were getting in the bus, and we were on our way out to the bus, but delayed waiting on the bell boy which was also the bus driver. My kids were kicked off the bus, and told if they wanted to go the mall they could walk. The driver came to my car as I was loading up my stuff and children and apologized and felt horrible. He said he was told to do so from his manager and had to do what they said. The girls are only 12 and 13 and the intersection during the weekend is incredibly busy. No one, should tell a young teen to cross that type of road without a parent. My daughters friend also lost her shows in the work out room and the staff refused to even look or help find them. They basically laughed her off. The staff is rude, selfless, and snobby. If you plan to stay in the Dallas area, stay at the Grapevine location. Much more to offer and better service. They even book the correct room. Read moreGenuine Hotels.com guest review
"Excellent last minute find"
Super nice place, big clean room, excellent cook to order free breakfast all you can eat!Genuine Hotels.com guest review
"Good Frisco location and nice, modern property."
The hotel was in a great location for where we needed to be. The suite had a two rooms. A seperate bedroom which was nice so I did not disturb my wife since I stayed up later. The pool and spa area was very nice and clean also. We missed breakfast which ended at 9 am. I thought that was a bit too early. The only other issue I had was that they charge […] for internet service. Fortunately I have wireless service through my phone and was able to use my laptop that way. We will definitely consider staying here again on our next visit. Read moreGenuine Expedia guest review
"Very nice place to stay"
Overall very good experience. Managers reception from 5:30 - 7:30 was a special bonus! Breakfast the next morning was also very good.Genuine Hotels.com guest review
"Perfect for our girls weekend"
I absolutely love Embassy Suites! The only thing I was a little disappointed in were the snacks at the managers reception. I have stayed at a few other Embassy Suites and they all had more substantial food (not just chex mix like this one did).Genuine Hotels.com guest review
It was fabulous! Very accomadating.Very helpful and friendly staff. I forgot one of my bags. I called the following morning to check on my bag they located my bag took all my information and the NEXT DAY, my bag was on my door step! Very good customer service!Genuine Hotels.com guest review
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