It was a great experienceGenuine Hotels.com guest review
"Great Location,Not Great Service or Cleanliness"
The daytime staff was friendly & eager to help.The evening staff,one particular man who presented himself as a manager,was rude,sarcastic,& very unfriendly!They had a police man standing in the corridors scoping everyone out suspiciously that walked by.Not as if to protect & provide additional security in case of an emergency,but as if he was aggressively […] watching & trying to create an intimidating presence to the guests.The officer was on edge & puffed up ready for some action.Not sure if something was going on or if that is the norm.It was extremely uncomfortable & made us feel like we were in a cheap motel.We had children,so it was unnerving.The manager's reception only has alcohol,no food/snacks/drinks for kids.However,it was a complimentary happy hour.We had fun swimming in the indoor pool/sauna.The rooms face the atrium & the hotel plays loud music in the atrium ALL NIGHT LONG!We did not sleep well.The rooms are spacious,terrible sofa bed!We had a mini kitchen & found crumbs from previous guests & used tea bags.Not sure about sanitization & attention to cleanliness.Shampoo/soap smells like heaven though.The kids rented a movie:Pricey!Complimentary breakfast,was a mad house & unorganized.Served bread,eggs,potatoes,biscuits,&gravy.Not great.Very long lines for breakfast meats or omelets(the bacon was shriveled pieces,not meaty at all).The set up could be managed better.MANY irritated guests!Location is great,but will try somewhere else next time.A little too motel-ish. Read moreGenuine Hotels.com guest review
Hot breakfast was really good, the only thing i would have changed was making the meats into a buffet style. You had to wait in a line mixed with people wanting omelettes made, and hand them your plate to get them, instead of having them out and allowing people to grab and go. Other than that our room was huge, super comfortable, the bar drinks were […] delicious and the room service dinner we ordered was yummy. Would recommend to anyone, typical embassy awsome quality. :) Read moreGenuine Expedia guest review
"Perfect spot for North Dallas Activities"
Great location in Frisco with plenty of covered parking. The breakfast is excellent, and the manager's reception is an added bonus.Genuine Hotels.com guest review
"Close to family!"
We were very satisfied & will consider staying again when we visit family in the near future.Genuine Hotels.com guest review
The suite room was perfect for our threesome. One did sleep on the rollout bed. The suite gave us plenty of room. The staff was helpful even when our complimentary meal tickets were lost thy replaced them no problem. Allowed us back in the room to get a forgotten item after checkout. Breakfast was excellent both mornings. I could see staying here a […] gain. Read moreGenuine Hotels.com guest review
"Great hotel, Horrible customer service"
I love staying at the Embassy chain of hotels for it's a great staycation for my family. However this time it was not the greatest time. Upon arrival I was given a hard time for wanting more than 2 room keys when yet there was 4 of us in the room. Then upon arriving to my King bed room there was 1 double bed on the very top floor when I asked for an […] accessible room. They did change my room to a lower lever, correct room style of which I requested, and closer to the elevator, in which I appreciated. The next day we were planning on going to the mall across the street and the kids were getting in the bus, and we were on our way out to the bus, but delayed waiting on the bell boy which was also the bus driver. My kids were kicked off the bus, and told if they wanted to go the mall they could walk. The driver came to my car as I was loading up my stuff and children and apologized and felt horrible. He said he was told to do so from his manager and had to do what they said. The girls are only 12 and 13 and the intersection during the weekend is incredibly busy. No one, should tell a young teen to cross that type of road without a parent. My daughters friend also lost her shows in the work out room and the staff refused to even look or help find them. They basically laughed her off. The staff is rude, selfless, and snobby. If you plan to stay in the Dallas area, stay at the Grapevine location. Much more to offer and better service. They even book the correct room. Read moreGenuine Hotels.com guest review
"Excellent last minute find"
Super nice place, big clean room, excellent cook to order free breakfast all you can eat!Genuine Hotels.com guest review
"Good Frisco location and nice, modern property."
The hotel was in a great location for where we needed to be. The suite had a two rooms. A seperate bedroom which was nice so I did not disturb my wife since I stayed up later. The pool and spa area was very nice and clean also. We missed breakfast which ended at 9 am. I thought that was a bit too early. The only other issue I had was that they charge […] for internet service. Fortunately I have wireless service through my phone and was able to use my laptop that way. We will definitely consider staying here again on our next visit. Read moreGenuine Expedia guest review
"Very nice place to stay"
Overall very good experience. Managers reception from 5:30 - 7:30 was a special bonus! Breakfast the next morning was also very good.Genuine Hotels.com guest review
"Perfect for our girls weekend"
I absolutely love Embassy Suites! The only thing I was a little disappointed in were the snacks at the managers reception. I have stayed at a few other Embassy Suites and they all had more substantial food (not just chex mix like this one did).Genuine Hotels.com guest review
It was fabulous! Very accomadating.Very helpful and friendly staff. I forgot one of my bags. I called the following morning to check on my bag they located my bag took all my information and the NEXT DAY, my bag was on my door step! Very good customer service!Genuine Hotels.com guest review
Great personable staff. Nice rooms with an easy to control thermostat. No problem getting anything we needed. A very enjoyable stay.Genuine Hotels.com guest review
Our room had some maintenance problems. Bathtub drain was broken . But we liked the setup of this room. Water in hotel had a musty taste and smell. Needs a filter on system.Genuine Hotels.com guest review
We were disappointed. This hotel is quite expensive for what you receive. The breakfast bar did not open until 7:30 on Sun. morning. People were waiting for 45 min. thinking it opened at 7:00. Too late to begin. We were not given wash cloths on the second evening. The food is delicious but so very crowded. We believe this is a wonderful place for conventions, […] but not for families. Read moreGenuine Hotels.com guest review
Excellent staff and excellent service. I will definitely choose this hotel again when traveling.Genuine Expedia guest review
"Convenient and comfortable"
We love the Embassy! Very clean and great service from everyone that works there.Genuine Hotels.com guest review
It was a very nice relaxing moment away from home. The hotel is terrific in spite of needing a little refreshing.Genuine Hotels.com guest review
"Close to shopping and restaurants"
We went on a girls' weekend get away. Our friends had stayed at your facility on a prior trip and highly recommended it. It was close to shopping and a very nice area where we felt comfortable.The room was clean, the full breakfast service was great. We will definitely stay there for our next get away.Genuine Hotels.com guest review
ComfortableGenuine Hotels.com guest review
"Embassy still impresses!"
My only issue with our stay was that upon arrival, we found an item in our room that had been left by the previous guest. In the cleaning staff's defense, it blended in very well with the surroundings. We are loyal fans of Embassy Suites, so this is easy to forgive! This hotel brand feels like home to me and my family!Genuine Expedia guest review
I booked this hotel as a 40th birthday present for my boyfriend. We had always wondered how it would be to stay next to a ballpark. This hotel so far superceded our expectations. On Friday we went to the game, but returned to our room to watch the fireworks display. We were on the 10th floor. It was like a personal show just for us! The next morning […] we enjoyed their spectacular free breakfast buffet, then enjoyed their free cocktail reception that evening. We sat on our balcony and watched the game, very much feeling like we were involved. If you are baseball fans, I highly reccomend making this a fun weekend getaway when the RoughRiders are playing. Read moreGenuine Hotels.com guest review
"Lots of shopping and restaurants"
Very comfortable and clean...Genuine Hotels.com guest review
The parking was awful, we ended up paying $10 to park in public parking. Will not be backGenuine Hotels.com guest review
"Great Hotel -- Bad Tempered Manager"
I rented the room for my grand daughter's birthday sleep over. I went to the hotel and checked in, paid for garage parking, checked on the room, etc. Everything look great and the front desk people were supper friendly and helpful. I told them that my daught and son-in-law would be there with four little girls and I was given 6 breakfast tickets. The […] party goers enjoyed the pool and the hotel. At bed time my daughter realized that they needed more cover and pillows. She called the front desk and when she told person that answered (the manager) what she need the manager was very rude and told her she ould not provide her with four more pillows. It is too bad that people in management don't do what they expect their staff members to do. We will use this hotel again, but we will hope that manager isn't there when we do. Read moreGenuine Hotels.com guest review
Breakfast not greatGenuine Hotels.com guest review
Great hotel. We were at a marriage retreat with probably 800 people though and when we had breaks the elevators were not plentiful enough so we had to wait in line to get to our room or take the stairs to the 12th floor! We actually did take the stairs once. Everything else was great. My husband called in to have flowers waiting in our room when we […] got there and Josh handled that for us beautifully. Read moreGenuine Hotels.com guest review
"Everything In One"
Hotel was very nice and comfortable. Not many hotels offer the complimentary breakfast like they do in which was convenient. We really didn't need to leave the hotel because the reason we were there was I'm the convention center in which was attached to the hotel. However we did leave to go have some fun at Dave and Busters in which was located in the […] mall in which happens to be located right across the street from the hotel. Very pleasurable experience Read moreGenuine Hotels.com guest review
The hotel was very nice overall, I just did not like that you have to pay to use wi-fi in room and that you have to pay for parking. Bed was very comfortable & nightly happy hour was great! Breakfast was delicious with many choices!Genuine Expedia guest review
Nice up to date hotel. Great area for family fun. Fit 5 people easily. Will return.Genuine Expedia guest review
All eight of us had a great time. I got all 4 rooms and now I have added to my rewards. The service was great and the food was great also. I would recommend anybody to stay there.Genuine Hotels.com guest review
"Good Hotel - Nice location"
Very good location. The staff was courteous. The room was excellent. The only minor detail was that the breakfast started kind of late for the weekend (7:30 AM). Since we had to an appointment for 8:00 AM, we ended up having breakfast somehere elese. Other than that, the overall experience was excellent.Genuine Hotels.com guest review
Other than the wind noise from the patio and the unfortunate luck of having the hotel filled with college boys that kept slamming the doors till late the stay was as I would expect for the priceGenuine Hotels.com guest review
"Embassy Suites in Frisco - Great Stay!"
We stayed at the Embassy Suites for one night for a sports tournament our daughter was participating in at the hotel ballroom. Everything was at or above expectation for our stay. The only two rubs were that the spa was out of service for a faulty pump, the pool was too cold for my daughter to swim in for long, and the breakfast should start a little […] earlier. The staff was very gracious and everything was spotlessly clean. Would stay here again no questions asked! Read moreGenuine Hotels.com guest review
Front Desk agent Porshea was great!Genuine Hotels.com guest review
"embassy -frisco, tx -luxury at best"
beautiful facade, nice rooms, abound with varieties of restaurants, recreation, shopping mall and stores galore surround the hotel, close to freeways in all directionGenuine Hotels.com guest review
"embassy suites in frisco tx"
We loved this hotel. Very clean and comfortable. The food was great and the help was friendly and worked hard to make our stay a memorable one. We hope we have a chance to go there againGenuine Hotels.com guest review
The staff was very accomodating to our requests and helped us with all questions. They were all extremely friendly and knowledgable! Thank you for a great experience!Genuine Expedia guest review
"A beautiful property but..."
we have stayed here before but never over the Christmas holiday. the staff was lovely and very friendly and the hotel is is fairly good shape. in the workout facility, 3 of the 5 monitors for tv and audio did not work at all. the sauna near the pool was also not working properly. maintenance seems to be an issue. also, it was extremely hot in our room […] (eventhough the temperature was set on cold air blowing high) we could not get it to be comfortable for sleeping in the winter. the food at the nicer restaurant there was yummy and great! it will be a while before we get back to this hotel. Read moreGenuine Hotels.com guest review
"I would return..."
Very nice hotel, stayed 2 nights. The breakfast is outstanding. The rooms are large and a great value. Minor issues were some obvious mold on the shower walls and a chunk of paint that was chipped from the toilet seat, nothing major, but small issues you won't find in a high end hotel. Will definitely return as location, roominess and pleassant staff […] are all major plusses. Read moreGenuine Expedia guest review
LOVED EVERY ASPECT of this room especially the bed after 8 hours of Christmas shopping. Duvet cover was AWESOME...bed the BEST!Genuine Hotels.com guest review
"Great for shopping"
Great hotel. Clean room, convenient to shopping. Only mark against it is the "free" breakfast. We've stayed at this hotel several times, but the breakfast food is getting stale and cold. Buffet is clean, but food not good.Genuine Hotels.com guest review
Great hotel. My one and only complaint was that the bed was a little too hard for my taste, but besides that everything was great. Perfect location for shopping and dining, helpful staff, and great breakfast. Will stay there again for sure.Genuine Hotels.com guest review
"Embassy Suites in Frisco, TX - close to Stonebriar"
We always enjoy our stay at Embassy Suites. We also got a good rate this time. We like that they offer the complimentary breakfast and manager's drink specials.Genuine Hotels.com guest review
Overall stay was GREAT, but don't go hungry to "Hotel Happy hour" because we got there 30 minutes into the event and the food consisted of only chips, hot sauce and gummy bears. GO FIGURE. The Bartender at the bar was the "BEST". The Rooms were great! The Staff was GREAT! But the Happy hour food - "Not so much"! We had a great time sitting at the […] bar and we met some great people. Read moreGenuine Hotels.com guest review
"Perfect for a family"
The only thing that would have made this better is if the pool had been heated---but the fact that it was indoor made my kids (and us) happy enough! The suite was spacious enough for 6 to sleep comfortably and they even had a portable crib for the baby. Breakfast was incredible and I cannot say enough about the courteous and "willing to help with anything" […] staff. This is definately our new favorite hotel in the area. Read moreGenuine Hotels.com guest review
great hotel well worth the money if your looking for a high end hotel. shuttles are great take and pick you up cant beat that !!Genuine Hotels.com guest review
I enjoyed the hotel, saw nothing I would change or would want to improve upon. The room rate and value received was fair. I am a discriminating person so to say the above means I rate the hotel a five star.Genuine Hotels.com guest review
"Great for Kids!"
We had to keep the AC on super cold to keep the room from smelling musty. Overall, great location for family get-away.Genuine Hotels.com guest review
Everything was great except for the bed. It had some dirt in it, idk what it was, probably something from the washing machine. Anyway, the breakfast was good and the location is perfect for those who love shopping as it's right next to a Mall.Genuine Hotels.com guest review
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