"Close to shopping"
Enjoyed my visit and would stay there again. Close to shopping and restaurants.Genuine Hotels.com guest review
Good stayGenuine Hotels.com guest review
It is a decent place to stay, but there was a father daughter dance event nearby and the place was swarming with kids. A business traveler would find the facilities ok, but the atmosphere very annoying.Genuine Hotels.com guest review
staff was friendly, room was very nice, food was good and centrally located. I came for the TAAF games so this location was prime.Genuine Hotels.com guest review
Fantastic hotel. Very clean, comfortable. Indoor pool and hot tub. Right across the street from a large shopping mall. Plenty of restaurants nearby.Breakfast buffet was superior ,good variety with made to order omelets. Garage or outdoor parking. Close to Dallas Tollroad. Nice staff.Genuine Hotels.com guest review
great stay, have used this hotel for our last visitGenuine Hotels.com guest review
We stayed a week at this hotel and the staff at this hotel is wonderful. Very friendly and will do anything to help you. I only had one problem when I called down to the front desk to add one day on to our stay and they said they could not help me do that. I thought that was really strange, but other than that it was great. Very clean hotel also. Close […] to wonderful shopping and all a varity of eatting places. Read moreGenuine Expedia guest review
The hotel experience was great. I would stay there again.Genuine Expedia guest review
"Texas shaped waffles!"
Enjoyed the Texas shaped waffles. Need to have them available every morning!Genuine Expedia guest review
"Good deal if you need a lot of space and a fridge."
Air conditioner was stuck 'on', even when we turned it off. Normally not a problem, but we had infant twins with us, so keeping them warm became a problem. Also, they were short on pack-n-play beds, so make sure you bring you own if you intend to take up a 'holiday deal'. We are experienced, so we had our own pack-n-plays and extra blankets. A newer […] set of parents might or might not be prepared. Read moreGenuine Expedia guest review
Great night stay. Now we don't have to sleep on the sofa when visiting our children.Genuine Hotels.com guest review
TOILET NEEDED TO BE "PLUNGED" EVERY DAY, KEPT CLOGGING. i DID TAKE A PICTURE OF THE MATTRESS AND SHOWED IT TO THE CLERK AS i WAS CHECKING OUT. vERY DARK UGLY, LARGE STAIN...ugh!Genuine Hotels.com guest review
My husband and I decided to spoil ourselves by spending a night away from the kids. Big mistake! Large groups of kids everywhere! All running around the hotel lobby and bar, playing in the elevators, splashing in the pool and chasing each other around the corridor! Nightmare comes true!Genuine Hotels.com guest review
The staff in the restaraunts and Bar were excellent, friendly and personable.Genuine Expedia guest review
It was a great experienceGenuine Hotels.com guest review
"Great Location,Not Great Service or Cleanliness"
The daytime staff was friendly & eager to help.The evening staff,one particular man who presented himself as a manager,was rude,sarcastic,& very unfriendly!They had a police man standing in the corridors scoping everyone out suspiciously that walked by.Not as if to protect & provide additional security in case of an emergency,but as if he was aggressively […] watching & trying to create an intimidating presence to the guests.The officer was on edge & puffed up ready for some action.Not sure if something was going on or if that is the norm.It was extremely uncomfortable & made us feel like we were in a cheap motel.We had children,so it was unnerving.The manager's reception only has alcohol,no food/snacks/drinks for kids.However,it was a complimentary happy hour.We had fun swimming in the indoor pool/sauna.The rooms face the atrium & the hotel plays loud music in the atrium ALL NIGHT LONG!We did not sleep well.The rooms are spacious,terrible sofa bed!We had a mini kitchen & found crumbs from previous guests & used tea bags.Not sure about sanitization & attention to cleanliness.Shampoo/soap smells like heaven though.The kids rented a movie:Pricey!Complimentary breakfast,was a mad house & unorganized.Served bread,eggs,potatoes,biscuits,&gravy.Not great.Very long lines for breakfast meats or omelets(the bacon was shriveled pieces,not meaty at all).The set up could be managed better.MANY irritated guests!Location is great,but will try somewhere else next time.A little too motel-ish. Read moreGenuine Hotels.com guest review
Hot breakfast was really good, the only thing i would have changed was making the meats into a buffet style. You had to wait in a line mixed with people wanting omelettes made, and hand them your plate to get them, instead of having them out and allowing people to grab and go. Other than that our room was huge, super comfortable, the bar drinks were […] delicious and the room service dinner we ordered was yummy. Would recommend to anyone, typical embassy awsome quality. :) Read moreGenuine Expedia guest review
"Perfect spot for North Dallas Activities"
Great location in Frisco with plenty of covered parking. The breakfast is excellent, and the manager's reception is an added bonus.Genuine Hotels.com guest review
"Close to family!"
We were very satisfied & will consider staying again when we visit family in the near future.Genuine Hotels.com guest review
The suite room was perfect for our threesome. One did sleep on the rollout bed. The suite gave us plenty of room. The staff was helpful even when our complimentary meal tickets were lost thy replaced them no problem. Allowed us back in the room to get a forgotten item after checkout. Breakfast was excellent both mornings. I could see staying here a […] gain. Read moreGenuine Hotels.com guest review
"Great hotel, Horrible customer service"
I love staying at the Embassy chain of hotels for it's a great staycation for my family. However this time it was not the greatest time. Upon arrival I was given a hard time for wanting more than 2 room keys when yet there was 4 of us in the room. Then upon arriving to my King bed room there was 1 double bed on the very top floor when I asked for an […] accessible room. They did change my room to a lower lever, correct room style of which I requested, and closer to the elevator, in which I appreciated. The next day we were planning on going to the mall across the street and the kids were getting in the bus, and we were on our way out to the bus, but delayed waiting on the bell boy which was also the bus driver. My kids were kicked off the bus, and told if they wanted to go the mall they could walk. The driver came to my car as I was loading up my stuff and children and apologized and felt horrible. He said he was told to do so from his manager and had to do what they said. The girls are only 12 and 13 and the intersection during the weekend is incredibly busy. No one, should tell a young teen to cross that type of road without a parent. My daughters friend also lost her shows in the work out room and the staff refused to even look or help find them. They basically laughed her off. The staff is rude, selfless, and snobby. If you plan to stay in the Dallas area, stay at the Grapevine location. Much more to offer and better service. They even book the correct room. Read moreGenuine Hotels.com guest review
"Excellent last minute find"
Super nice place, big clean room, excellent cook to order free breakfast all you can eat!Genuine Hotels.com guest review
"Good Frisco location and nice, modern property."
The hotel was in a great location for where we needed to be. The suite had a two rooms. A seperate bedroom which was nice so I did not disturb my wife since I stayed up later. The pool and spa area was very nice and clean also. We missed breakfast which ended at 9 am. I thought that was a bit too early. The only other issue I had was that they charge […] for internet service. Fortunately I have wireless service through my phone and was able to use my laptop that way. We will definitely consider staying here again on our next visit. Read moreGenuine Expedia guest review
"Very nice place to stay"
Overall very good experience. Managers reception from 5:30 - 7:30 was a special bonus! Breakfast the next morning was also very good.Genuine Hotels.com guest review
"Perfect for our girls weekend"
I absolutely love Embassy Suites! The only thing I was a little disappointed in were the snacks at the managers reception. I have stayed at a few other Embassy Suites and they all had more substantial food (not just chex mix like this one did).Genuine Hotels.com guest review
It was fabulous! Very accomadating.Very helpful and friendly staff. I forgot one of my bags. I called the following morning to check on my bag they located my bag took all my information and the NEXT DAY, my bag was on my door step! Very good customer service!Genuine Hotels.com guest review
Great personable staff. Nice rooms with an easy to control thermostat. No problem getting anything we needed. A very enjoyable stay.Genuine Hotels.com guest review
Our room had some maintenance problems. Bathtub drain was broken . But we liked the setup of this room. Water in hotel had a musty taste and smell. Needs a filter on system.Genuine Hotels.com guest review
We were disappointed. This hotel is quite expensive for what you receive. The breakfast bar did not open until 7:30 on Sun. morning. People were waiting for 45 min. thinking it opened at 7:00. Too late to begin. We were not given wash cloths on the second evening. The food is delicious but so very crowded. We believe this is a wonderful place for conventions, […] but not for families. Read moreGenuine Hotels.com guest review
Excellent staff and excellent service. I will definitely choose this hotel again when traveling.Genuine Expedia guest review
"Convenient and comfortable"
We love the Embassy! Very clean and great service from everyone that works there.Genuine Hotels.com guest review
It was a very nice relaxing moment away from home. The hotel is terrific in spite of needing a little refreshing.Genuine Hotels.com guest review
"Close to shopping and restaurants"
We went on a girls' weekend get away. Our friends had stayed at your facility on a prior trip and highly recommended it. It was close to shopping and a very nice area where we felt comfortable.The room was clean, the full breakfast service was great. We will definitely stay there for our next get away.Genuine Hotels.com guest review
ComfortableGenuine Hotels.com guest review
"Embassy still impresses!"
My only issue with our stay was that upon arrival, we found an item in our room that had been left by the previous guest. In the cleaning staff's defense, it blended in very well with the surroundings. We are loyal fans of Embassy Suites, so this is easy to forgive! This hotel brand feels like home to me and my family!Genuine Expedia guest review
I booked this hotel as a 40th birthday present for my boyfriend. We had always wondered how it would be to stay next to a ballpark. This hotel so far superceded our expectations. On Friday we went to the game, but returned to our room to watch the fireworks display. We were on the 10th floor. It was like a personal show just for us! The next morning […] we enjoyed their spectacular free breakfast buffet, then enjoyed their free cocktail reception that evening. We sat on our balcony and watched the game, very much feeling like we were involved. If you are baseball fans, I highly reccomend making this a fun weekend getaway when the RoughRiders are playing. Read moreGenuine Hotels.com guest review
"Lots of shopping and restaurants"
Very comfortable and clean...Genuine Hotels.com guest review
The parking was awful, we ended up paying $10 to park in public parking. Will not be backGenuine Hotels.com guest review
"Great Hotel -- Bad Tempered Manager"
I rented the room for my grand daughter's birthday sleep over. I went to the hotel and checked in, paid for garage parking, checked on the room, etc. Everything look great and the front desk people were supper friendly and helpful. I told them that my daught and son-in-law would be there with four little girls and I was given 6 breakfast tickets. The […] party goers enjoyed the pool and the hotel. At bed time my daughter realized that they needed more cover and pillows. She called the front desk and when she told person that answered (the manager) what she need the manager was very rude and told her she ould not provide her with four more pillows. It is too bad that people in management don't do what they expect their staff members to do. We will use this hotel again, but we will hope that manager isn't there when we do. Read moreGenuine Hotels.com guest review
Breakfast not greatGenuine Hotels.com guest review
Great hotel. We were at a marriage retreat with probably 800 people though and when we had breaks the elevators were not plentiful enough so we had to wait in line to get to our room or take the stairs to the 12th floor! We actually did take the stairs once. Everything else was great. My husband called in to have flowers waiting in our room when we […] got there and Josh handled that for us beautifully. Read moreGenuine Hotels.com guest review
"Everything In One"
Hotel was very nice and comfortable. Not many hotels offer the complimentary breakfast like they do in which was convenient. We really didn't need to leave the hotel because the reason we were there was I'm the convention center in which was attached to the hotel. However we did leave to go have some fun at Dave and Busters in which was located in the […] mall in which happens to be located right across the street from the hotel. Very pleasurable experience Read moreGenuine Hotels.com guest review
The hotel was very nice overall, I just did not like that you have to pay to use wi-fi in room and that you have to pay for parking. Bed was very comfortable & nightly happy hour was great! Breakfast was delicious with many choices!Genuine Expedia guest review
Nice up to date hotel. Great area for family fun. Fit 5 people easily. Will return.Genuine Expedia guest review
All eight of us had a great time. I got all 4 rooms and now I have added to my rewards. The service was great and the food was great also. I would recommend anybody to stay there.Genuine Hotels.com guest review
"Good Hotel - Nice location"
Very good location. The staff was courteous. The room was excellent. The only minor detail was that the breakfast started kind of late for the weekend (7:30 AM). Since we had to an appointment for 8:00 AM, we ended up having breakfast somehere elese. Other than that, the overall experience was excellent.Genuine Hotels.com guest review
Other than the wind noise from the patio and the unfortunate luck of having the hotel filled with college boys that kept slamming the doors till late the stay was as I would expect for the priceGenuine Hotels.com guest review
"Embassy Suites in Frisco - Great Stay!"
We stayed at the Embassy Suites for one night for a sports tournament our daughter was participating in at the hotel ballroom. Everything was at or above expectation for our stay. The only two rubs were that the spa was out of service for a faulty pump, the pool was too cold for my daughter to swim in for long, and the breakfast should start a little […] earlier. The staff was very gracious and everything was spotlessly clean. Would stay here again no questions asked! Read moreGenuine Hotels.com guest review
Front Desk agent Porshea was great!Genuine Hotels.com guest review
"embassy -frisco, tx -luxury at best"
beautiful facade, nice rooms, abound with varieties of restaurants, recreation, shopping mall and stores galore surround the hotel, close to freeways in all directionGenuine Hotels.com guest review
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