"Good Hotel and a Great Location"
We stay at the ES in Frisco once or twice a year. Hotel staff is always incredibly helpful (none of my requests were ever met with anything less than an enthusiastic willingness to help), the lobby and pool area were kept clean and the check-in process was steller. My only complaint was that the room could have been cleaner; I had a previous guest's […] used washcloth fall out of the shower curtain and onto my head while I was placing items on the tub. Eww.. Dispite this, I wouldn't hesiate to stay at the ES again. The rooms are comfortable, staff friendly and is in a great location. Read moreGenuine Expedia guest review
We are so impressed with the service and attitude of the employees. We can't say enough about it. It was truly a pleasant stay. An exceptional example to any other organization.Genuine Hotels.com guest review
The stay was fine. Unfortunately, my AMEX was charged multiple times for this single night stay. I am still trying to resolve the issue after three days of conversation with Customer Service.Genuine Hotels.com guest review
Very nice hotel. Great breakfast buffet that they replenish with tasty food through out the breakfast hours. Nice evening reception. All staff was friendly and helpful. Had an issue with our room not cooling, staff moved us to another room since the issue was not resolved.Genuine Hotels.com guest review
When we initially booked our hotel room online we looked carefully at the rooms and selected the room we believed to have a separate tub and separate bathroom, however when we arrived at the hotel we were stunned to see that our premium room was just a standard room with a standard bathroom. It seems that the booking website at the least is confusing […] at the most deliberately misrepresenting the quality and style of the rooms they have. Read moreGenuine Hotels.com guest review
The room refrigerator had left over food ,, when it was cleaned next day , the refrigerator was still again not cleaned and I had to call desk to ask for the removal of left over food items.Genuine Hotels.com guest review
Our kids love staying at the Embassy. The indoor pool is always a hit, and so is breakfast. We had an awesome view of the Roughriders' centerfield. Only complaint is that we woke up early to be first in line for breakfast to beat the rush, but they were not ready. Usually, they are on point. Of course, we will stay there again.Genuine Hotels.com guest review
2 hours later than check in time to get into a room. I told them I was there for a very important meeting and it was necessary for me to get a room ASAP and they said the best they could do was get one an hour past check in time. Then when I returned an hour later they said it would take another hour although they were clearly letting other people check […] in. Honestly the staff was pathetic and this was a terribly managed establishment I will never stay in again. Frisco is nice though Read moreGenuine Hotels.com guest review
"Worth the drive"
We recently had some doctor's appointments in Dallas and have literally stayed at every Hotel in the central market area and decided to drive out further to Frisco to try this hotel after seeing it on Hotels.com. My entire family loved the hotel. The boys really enjoyed the very nice indoor pool area and hot tub, while my husband enjoyed the dry sauna. […] I personally liked the free happy hour and we all loved the great cook to order breakfast. Service was great all the way around and our room was a Suite that overlooked the ballfield and we watched a game that evening from our room! Very cool! We will definitely stay there again. Read moreGenuine Hotels.com guest review
I would definitely bring my family back here again.Genuine Hotels.com guest review
very niceGenuine Hotels.com guest review
"Very Nice Hotel"
Overall A great stay for my family. Great breakfast and happy hour. In hotel restaurant was really good too. Great location with everything you can think of. Malls, restaurants, attractions, you name it, its there. Check it out for yourself. The only minus is that you have to pay for parking!!!!! $15 or $20 buck a DAY!!!Genuine Hotels.com guest review
Hotel is awesome. Would have been nice for parking to have been validated.Genuine Hotels.com guest review
"Nice hotel-close to stonebriar and rough riders"
Great place to stay! The only negative was no free wifi.Genuine Expedia guest review
Great hotel, great breakfast, large spacious rooms and convenient location.Genuine Hotels.com guest review
"Great view and close to everything."
I love staying at the embassy suites in Frisco, Texas. It's always clean and welcoming and I feel safe since I usually stay by myself. I am a repeat customer and will continue to be since my daughter lives there. I can get to her house in five minutes as well as the mall and other shopping venues. I highly recommend this hotel. Oh yes, the free breakfast […] buffet is awesome and next time I an on booking a massage from the spa there. Read moreGenuine Expedia guest review
Awesome service. The staff was outstanding.Genuine Hotels.com guest review
"It was OK???"
It was OK and that was the problem. I paid an additional $80 per night for their premium room, top floor, unlimited snacks, quiet. Unlimited snacks meant you, and everyone else on the floor, had access to 2 vending machines and a bowl of fruit. After giving you an 8 digit code that had to be entered each and every time you accessed the machine you could […] make a selection. OK, annoying but OK, problem was the machine was constantly empty and fruit bowl empty. Housekeeping was a shambles. Explained that to management and they said they would, "look into it". Very disappointed. Read moreGenuine Hotels.com guest review
"Nice and Quiet Stay"
Overall enjoyed an overnight stay for Valentine weekend.Genuine Expedia guest review
"Clean rooms and friendly staff."
Breakfast was cold when they first served it. First person to have eggs and were cold. Other fruit and food items were all very good.Genuine Expedia guest review
Everything was good, close to Frisco stadium. But shuttle can't take us there, hotel staff said it wasn't close enoughGenuine Expedia guest review
I really loved the hotel the breakfast was great and the staff were very nice and kind!! We will definitely stay at Embassy Suite from now on!!:)Genuine Hotels.com guest review
"I could have been a lot better."
The breakfast was barely edible. The food was cold. The fruit tasted musty. Eggs were watery and cold. Bacon was greasy. The French toast was cold. The coffee was instant and tasted like it. It was the worst included breakfast I have ever eaten. The toilet was filthy at the seat attachment. Self-park was $10, but one night, the entrance was blocked […] off with no instruction about how a paying guest was to park. On the plus side, the hotel was well appointed and new. The bed was comfortable-better night sleep than at some hotels. Marginally worth the price. Read moreGenuine Expedia guest review
Love, Love this hotel! Favorite place to stay...very clean & great customer service!Genuine Expedia guest review
Aside from a miserably slow lavatory drain and a tub/shower valve in need of an overhaul, our stay was pleasant. Housekeeping was awesome and the morning breakfast crews were A+. The only hardcore complaints I have with this hotel are their charging for wifi (when most other hotels now offer it as a free service) and $10 a day for parking (even though […] I parked outside in the handicap zone). But, the discounted price from Hotels.com compensated for these additional fees. Read moreGenuine Hotels.com guest review
Love embassy suites! We always stay in one whenever we travel due to the great breakfasts, indoor pool, and free cocktail hour. This time our stay wasn't as perfect as it normally is, but it was still very nice. Our 5th floor room overlooked the attached conference center roof and trash area - not a great view, but not a big deal until trash trucks […] very loudly picked up trash at 6:15am on a Sunday morning. The banging of metal and noise went on for almost 10 minutes! The other disappointment at this location was the snacks (pretzels and candy) during cocktail hour. Normally at embassy suites they serve chips/salsa, veggies, cheese/crackers, etc. Can't complain since it was free, but it was a little disappointing given that is one of our factors in paying a little more for the hotel. All of that being said, we were still very pleased and will always stay here when in Dallas area seeing friends! Read moreGenuine Hotels.com guest review
"Great place to stay"
This hotel was a great place to stay. There is plenty to entertain you close by. The pool was nice, breakfast was great and managers reception was relaxing. I wasn't as happy with the bed and pillows as I would have liked to have been but it wasn't bad enough to not stay again. Overall great experience.Genuine Hotels.com guest review
Decent value in a moderately upscale property. Everything I expected from the Embassy Suites brand.Genuine Hotels.com guest review
"Do not intend on using the SPA"
I booked Embassy Suites for the discount at the Spa, however I never got to use my 20% discount. I tried calling 2 weeks ahead of time to book an appointment and left a voicemail.Genuine Hotels.com guest review
I will be coming back. Awesome little vacation.Genuine Expedia guest review
It was very convenient to our Thanksgiving Dinner in Plano. We had 2 rooms side-by-side which was VERY nice considering 4 children were involved in this overnight stay. They loved it. Breakfast the next morning was wonderful and a great variety.Genuine Expedia guest review
The beds, sheets, comforter made for an awful sleepless time. Hard beds, rough sheets comforter.Genuine Hotels.com guest review
It was a very good experience. I plan to stay here aginGenuine Hotels.com guest review
"Exceptional service, very pleasant staff, beautifu"
This was a exceptional experience. The staff couldn't be better, the food was excellent and the hotel itself beautiful. I would recommend it to anyone and we will be returning again.Genuine Hotels.com guest review
"pool had too much clorine"
Breakfast on Sunday morning was horrible, they kept running out of food even the soda fountain ran out of drinksGenuine Expedia guest review
"Great staff but uncomfortable bed"
We always try and stay at the Embassy Suites when we travel. We like the staff, the rooms and the free, excellent breakfast. All 3 of these were great here but the beds and pillows were extremely uncomfortable! Both were very hard and we actually checked out after the first night to stay elsewhere. If you don't mind a hard bed, I would stay here however, […] we like it a bit more comfortable and we would not stay here again. Read moreGenuine Hotels.com guest review
Excellent Hotel and great location. Great for the weekend getaway.Genuine Hotels.com guest review
"Beautiful Hotel-Great Staff"
This hotel was absolutely amazing. The staff were all extremely polite and helpful. Breakfast was a highlight for sure--largest breakfast buffet I've seen at a hotel and all included with the stay.Genuine Expedia guest review
"One night get away"
We live in Frisco we just wanted a night away enjoyed the ballpark view and peace and quiet.Genuine Hotels.com guest review
"close to activities"
Great breakfast, double beds too way to small for two adults, air never gets coldGenuine Expedia guest review
"Nice hotel next to mall and restaurants"
This is my third stay in this hotel. It is always clean and the staff is always friendly. My only complaint is in this particular room, I could hear the water running, toilet flushing, etc in the next room. It seemed louder than what you hear in a normal hotel room.Genuine Expedia guest review
"Nice hotel, but feels old"
I will probably stay here again. The room is ok, but for the price I expect a little better from Hilton properties. The complementary breakfast is inedible except for the made to order omelets and fruit ( I did not try the made to order waffle, but it is probably fine). The rest of the food is bad - super dry powdered eggs, bacon that is thin as paper […] and impossible to bite through. Sausage has no taste. Read moreGenuine Expedia guest review
"Convenient location to Dr. Pepper Ballpark."
The hotel experience was very enjoyable. The room was comfortable and clean, the breakfast and other amenities were nice, and the staff was very helpful. The fact that the parking garage was free during my stay was crucial to my experience. Had I had to pay for parking in addition to my room fee, my experience would have been ruined.Genuine Expedia guest review
"Great hotel/ pricey for area"
Great hotel, great area. Shopping, restaurants all very close. I thought that the price was high for the area. Plenty of other choices right in the same area that are not as high, we were attending a function at the ballpark right next door and that is the reason we choose this hotel.Genuine Expedia guest review
Have never been before, but loved the city, shopping and sporting events! Great hotel, clean, nice, friendly staff.Genuine Hotels.com guest review
"Very nice Hotel"
Would definitely recommend and definitely would returnGenuine Expedia guest review
"Very Poor Service"
The hotel is lovely and in a great location. However, the service we received was lacking. We reserved 2 adjoining rooms, with a view of the ballpark's fireworks, and called the day before to confirm that the fireworks view was noted on our reservation. When we arrived, we were told that there were no adjoining rooms available. When we protested, the […] agent told us it was impossible to honor and said she would put us in rooms that were side by side but not adjoining. However, the rooms were not side-by-side -- one was around the corner, with about 4 doors in between. Either the agent doesn't know her hotel's floor plan, or she lied to us. When we asked about the fireworks view, she said that it, too, was impossible to honor, and that there were no notes in our reservation showing that we requested it. So again, either someone at the hotel was too incompetent to add notes, or the agent lied to us. We accepted the rooms, and they were very nice, clean, and spacious. On the final night of our stay, the water went out. I called the front desk and spoke to the same agent who checked us in, and I reminded her of all the frustrations we had experienced. I had to ask twice what she would do to compensate us. She agreed to refund all portions of our bill that were billing to our credit card. The facility and location are amazing, and the agent did make it right financially. This is probably a nice hotel when it is not full, but clearly the staff are undertrained at handling challenges. Read moreGenuine Hotels.com guest review
Helpful staff! Chlorine smell in pool was too much!Genuine Hotels.com guest review
"Very nice hotel"
Embassy Suites in Frisco Tx was great. My 2 boys 8 & 5- loved the indoor pool. The cook to order breakfast was delicious. The location is very convenient to shopping & lots of restaurants~ can't wait to go back!Genuine Expedia guest review
"Great Experience at Embassy Suites Frisco!"
Outstanding facility with a friendly staff. From reception to checkout, a very positive experience. Great facilities, outstanding location & nice amenities! When we came in, the person in reception gave us some other options (free of charge), including giving us a room overlooking the baseball diamond next door. The rooms were extremely nice. There […] was a cheerleading camp the next morning, so we hit the breakfast buffet at the most crowded point. They kept the buffet well stocked and clean despite the crowd, and we were able to get in and out with no problem. The pool was nice, but the water was over-chlorinated. The work out room was a nice perk, as well. Overall, highly recommended. Read moreGenuine Expedia guest review
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