"Reminded me of my kids college dorm room"
The food was fantastic. The sports/entertainment staff was great also. Beach access was wonderful as was the pool. Only beef is that the rooms and hallway remind me of my sons dorm room. The floors are all tile which makes every little sound echo. The rooms are bright white with a smidge of color and again all tile floors. The flat screens were around […] 24", should be around 45"-48" for a hotel room. We stayed on the 9th floor and had an amazing view. The staff was top notch. Next time will try the Riu Palace next door as they have a similar beach access but the rooms (at least online) don't look so sterile. Overall it is a fabulous resort. Read moreGenuine Hotels.com guest review
Incredible Hotel with amazing food and even better enterntainment staff!Genuine Hotels.com guest review
"Very nice views"
none, the hotel was great was currently remodeled service was excellentGenuine Expedia guest review
"Wouldn't Change a Thing!"
Everything was wonderful! The Whole Experience... the food, the beach, the entertainment crew, the shows and the staff! My wife and I do not have kids, but the entertainment staff did a wonderful job with all the kids that were there and I would recommend it for all parties, from Families to Bach Parties / College Frat Vacays! There was 4 different […] pools that all had a variety of people in them and they were all sort of different and geared towards different types of people. Lots of activites each day from Pool Volleyball to Beach Volleyball to Water Polo. Beach was Beautiful! Read moreGenuine Expedia guest review
"Nice place to stay with family"
Was good the only problem was my room was not ready at the time we arrive and we got there at 4:30 but beside that was goodGenuine Expedia guest review
"not what I expected very poor serves"
the ac was not working they change me rooms that room was liking water from the light fix. tel did not work to stay in touch with my groupGenuine Expedia guest review
"Renovated with a fresh, modern edge"
AMAZING! My husband and I stayed here for our honeymoon. It was our first trip to Cancun and our first all inclusive. Everything was smoothe and easy. Staff were very pleasant. The resort and amenities were great. The beach was beautiful! I enjoyed the entertainment staff a lot. Food is different than what I'm accustomed to but hey, it's already paid […] for, just find what ya like and stick to that. I read a lot of mixed reviews about this place so I was nervous. I guess it just depends on where you're from. My only complaint is the elevators. I wish they were bigger or there were a few more; and that they had some A/C. Hope this is helpful for the next guy! Read moreGenuine Expedia guest review
"Riu Cancun remodeled."
Great staff, everyone is very accommodating. Special mention to Elvia and Santos at the pool bar. Also Adriana, Emilio and Hermes at the Miramar buffet. The food was great, we have yet to be disappointed at a Riu when it comes to the food. We arrived on Sunday 8-3 and as we were told several times the hotel had just reopened on Saturday 8-2, from a […] 3mos remodel. We prefer the classic look of Riu's with the wood furnishings and the flowers. This new look of the Riu is very modern all steel and glass. Not quite what we expected. It seemed like maybe they were not quite ready to open: the showers by all if the pools and on the beach were not working, the elevators were hit or miss, the TVs in the rooms also had some issues as well as the phones. These issues were all attended to promptly by the staff except for the showers out by the pools. All in all, our stay was good. We appreciate the staff and the great food. The entertainment was fun as well. Read moreGenuine Expedia guest review
"Nice location; nice facilities but very poorly ran"
First they gave me a room in the 1st floor and the elevator is programmed not to stop there, TV didn't work, Changed me to another room on the second floor. The telephone didn't work. The mini bar didn't either with a terrible smell of mold. Toilet had a leak and it took 5 phone calls to have my room made up. Finally they did at 6:00pm. A disappointment […] for a RIU hotel. The manager , a Mr Padilla, tried to be helpful but either he is incompetent or his staff is not properly trained. If I were Expedia I'd remove it from the list of hotels. The food was good - I venture say is the worst experience I have had in a hotel (supposedly five-star!!) Read moreGenuine Expedia guest review
No beach and pool umbrella, no towels in room, called 3 time and it took them 3 hrs to bring 2 towels. Food was ok. Overall hotel opens only 2 weeks after major renovation, expedia should not put this hotel in for reservation.Genuine Expedia guest review
"Nice view and right in front of the beach......"
The food needs better quality, it was not the best but still good.Genuine Expedia guest review
I will go next. Year. I love all riu?the hotel is nice and the beach to.the hotel only has a one problem. No chen dollar to peso,Genuine Expedia guest review
"Beautiful beachfront hotel with lots to do!"
I stayed with my family, ranging in age from 10 to 70, this April. We all loved it! The entertainment staff is great providing the kids and adults with activities all day. The shows at night are fun too. The beach is beautiful. Always nice and clean along with the pool area and the whole resort. Lots of shopping and clubs very close to the hotel as […] well. We would definitely go back!! Read moreGenuine Expedia guest review
"Nice hotel with pleasant and helpful staff."
The hotel seemed to be an older design compared to the other hotels that are near by. That said, the rooms were very nice. Room had with a balcony, and spacious bathrooms. The staff was very helpful with the check in process, hooking up to the internet, and even helping use find local activities to do. One problem we had was that our room keys deactivated […] on us, but that was a minor problem with a quick fix. Other than that, the food was great (especially guacamole) with a lot of options to choose from. The pools were clean, and it felt very safe around the resort. It seemed that once we arrived to the resort, we didn't have to worry about anything besides relaxing and having fun. Great experience for the price! Read moreGenuine Expedia guest review
Second timw in Cancun, best stay so far. Clean, great staff, close to the airport. Can't wait to go back.Genuine Expedia guest review
We had a perfect vacation, my husband said his favorite things was the staff, every one was wonderful!Genuine Expedia guest review
Hotel was clean. Staff was very friendly & outgoing. All inclusive was ok. We were not able to eat at the included restraunts bc they were booked days in advance. The sports bar is a hamburger/hot dog buffet. There are no toiletries in the room so bring your own. Pool closed at 1800hrs. Beach was nice and clean. Overall it was okay however I will probably […] not stay there again. Read moreGenuine Expedia guest review
"Beautiful resort with the friendliest staff!"
The resort was perfect for our family vacation! Thank youGenuine Expedia guest review
Was a little uneasy about the negative reviews, the only issues mentioned that i experienced were the hard beds and the rooms being a bit out dated, for the money i spent on this trip i feel i got a deal of a lifetime. The food was fantastic, the grounds and hotel lobby were clean and beautifully decorated in a spanish theme, (reminded me of my trip […] to Spain), the pools were a bit crowded but obviously everyone was having a great time at the swim up bar. The beach was nice, a little rocky on one side, perfectly clear of rocks on the other side, had beach drink service one day but it was only a short distance to the bar for a refill. The views from the room were magnificent, and the stocked mini bar was an awesome extra addition. This place is fun, fun , fun. Read moreGenuine Expedia guest review
The hotel is in an excellent location. Across the street from a mall and walking distance from the club zone, many restaurants and the flea market. The found the food at this all inclusive was very good compared to some I have visited. This was actually my 3rd stay and probably won't be the last. The food was very fresh and prepared well. Drinks at […] the bar were pretty good (my favorite was the outside bar by the beach). It was nice to see that they also offered many quality liquors instead of the usual rail liquors that many all inclusives use. It was also very nice to have a stocked bar and refrigerator in my room with beer, sodas and water. My room was very nice, plenty of space, very clean and the a/c worked perfectly. If I could change anything it would be to offer room service or the ability to take food to your room. The pools were very nice as well as the beach area. I would definitely recommend this! Read moreGenuine Expedia guest review
"Hotel has let EVERYTHING go!"
Had I known that the hotel was getting ready to shut down for three months for renovation, I would not have stayed there, however....! 1) Linens in need of replacing 2) Beds uncomfortable 3) Our frig leaked water, roommate fell, took 2 hrs for someone to come and check and then they never asked about the person that fell!!!!!!!! 4) put in wrong room […] and had to move next day 5) Pools not managed well....kids at adult pool all day every day 6) pool/beach umbrellas in disrepair 7) elevator was very noisy - one guest stated they were next to it and it was horrible all nite..............I could go on but you get the picture. Read moreGenuine Expedia guest review
"Not what we expected"
Our hotel was magnificent in its presentation but desperately needed repairs and upgrades. Servers and housekeepers were very attentive but activity staff enthusiasm was lacking. Clerks at the front desk in the lobby were not cert helpful. There was plenty of food but always the same. My wife and I became very from one of our meals two days into our […] stay. We like Riu Resorts but this one was not a good experience for us. Read moreGenuine Expedia guest review
Don't pay attention to the bad reviews! This hotel is awesome! Beautiful view from the room and personnel are extremely helpful and greet you at all times! Highly recommend this hotel! The buffet had a variety of foods!Genuine Expedia guest review
"16th Wedding Anniversary, April in Cancun"
Cancun was much nicer than I expected! The water is the bluest I've ever seen! The staff at the hotel was Great! The food was wonderful so were the drinks! The rooms could use some updating and come to find out Riu Cancun is closing May 6th for Rennovations! The only thing I didn't like was you had to go to the lobby every day to make reservations for […] dinner and they were always booked 2 days in advance :( Read moreGenuine Expedia guest review
Very excited about our stay at RIU Cancun from the moment we walked in. My biggest compliment goes to the staff for making it such an enjoyable vacation. Special shout out to Manuel for taking such good care of us in the lobby bar each night. He was funny and hospitable and made sure we had anything we asked him for. Plenty of food and many options […] available. Great shows every night and amazing views from the infinity pools! Great place for families or couples on vacation Read moreGenuine Expedia guest review
"Beautiful ocean view"
RIU cancun reception desk was a little rude when we asked a questioned. the food was great everyday was a different theme. The junior suite ocean view has a beautiful view! It does not have a night life but the great thing about this hotel is the fact that it is so close to señor frog, coco bongos, the mall, etc it's walking distance. One thing I did […] not like was that the bed sheets felt moist . Read moreGenuine Expedia guest review
Nice beach. Great pool area. Friendly staff. Loved the entertainment staff.Genuine Expedia guest review
"Very nice hotel, centrally located."
One of the best experiences I've had in Cancun. the food was good and the staff was excellent.Genuine Expedia guest review
"nice place for a relaxing vacation"
Our stay at the RIU Cancun was very satisfying. The room was spacious and very clean. The staff was courteous, and for the most part, were helpful with any concerns brought to them. The beach was adequate. The variety of food was good and the taste of the food was very good as well. Our experience was a positive one.Genuine Expedia guest review
Best time ever, will go back in the near future. Next vaction coming up in September.Genuine Expedia guest review
"Nice hotel, beautiful beach"
This is a really nice hotel located on a gorgeous beach. The beaches on this side of Cancun do not have large waves so it's nice for families with young children. The staff was friendly for the most part, and went out of their way to make my daughters birthday special. The food is not bad. Similar to buffets you'd find in Las Vegas. We did find that […] the Brazilian restaurant was not good at all. All the members of our group felt it was not near as good as the other restaurants. The steak restaurant is ok. Remember this is a large hotel that feeds a lot of people, your steak is something like you'd find at a local inexpensive restaurant. We did encounter a problem on our last day and were not very happy about the way the front desk handled it, but overall it was a good stay and we would highly consider returning to this hotel again. Read moreGenuine Expedia guest review
"Nice view to the beach"
The food was super good, they had a lot of options:)...The shows at night were fun and the people working there were friendly.Genuine Expedia guest review
Staff was polite, hard working and helpful! room was clean and mini fridge was always restocked. Several pool options and right on the beach! Saw 2 shows on the resort and enjoyed both! Most of the drinks are very sugary and only dos Equis for beer is included. The buffet had many food options.Genuine Expedia guest review
"Nice hotel close to beach"
Delicious food, good service, and pleasant shows. We was happy to stay in this hotel.Genuine Expedia guest review
"Nice hotel with a beautiful view"
It was wonderful. The staff were friendly and the food was excellent. My only complaint would be the room cleanliness and the noise at night. The hotel itself is amazing. The drinks were excellent and the restaurants were very good as well, especially the steakhouse. The breakfast/dinner buffet was very good. I was overall very impressed. Make sure […] you visit Isla Mujeres and rent a golf cart, it was amazing. Also, the interactive aquarium as well as Xplor and Tulum/Xel-Ha were excellent tours by experiences xcaret. Read moreGenuine Expedia guest review
I liked everything except for the internet connection. There is free wifi at the hotel lobby for 90 consecutive minutes per day but it is terribly slow. You can also purchase more minutes and use anywhere in the hotel but I am guessing it is slow too.Genuine Expedia guest review
"All inclusive fun!"
We had a great time at the Riu Cancun. The food was great and the staff was top-notch. Absolutely enjoyed the activities at the resort and loved how close it was to the central entertainment area of town.Genuine Expedia guest review
staffs were wonderful, nice people no complain except the bed was hard as a rock., I woke up with stiff neck and bad back that I have to spend money for deep tissue massage in their spa.Genuine Expedia guest review
"David the bartender was great!"
Great overall experience! People were friendly and helpful! The only downfall was the food for us. The restraunts were booked up and the buffet was the same everyday. Wish there were a hot breakfast/lunch/dinner of the day that was different. David the bartender was fun,made great drinks, we hung out there every night he was working.Genuine Expedia guest review
"Beautiful view, good location"
Overall the Riu was comfortable, very beautiful hotel. The rooms were clean, but definitely needed some updating as well as the lobby and other common areas. They gave 90 minutes of free wifi daily but it was extremely slow and was hard to even check emails. You could purchase wifi but it was somewhat pricy ($10/day and was relatively slow). Overall […] the service was food. Had a lot of variety of foods, food quality was average even at the restaurants that required reservations. Only real complaint was that people were loud at night, a lot of younger kids on spring break. Read moreGenuine Hotels.com guest review
Loved this hotel. From the moment we walked in to the moment we left we were tarted like kings.Genuine Expedia guest review
"Excellent Value- Ignore Bad Reviews"
Our stay was excellent. This hotel is not a 5-Star hotel, but it is also not priced as such. Our room was comfortable, and it was very clean. The food was good, Hermes was our favorite server at the buffet. The servers/bartender/housekeeping never expects tips, but they definitely appreciated them. The drinks were not incredibly strong, but they were […] more than happy to make them stronger if you asked(If the drinks were all super strong, the Spring breakers would have been puking everywhere, but I definitely had a little buzz for almost 7 days straight). The staff was constantly cleaning everywhere. The beach was very nice. One side of the beach has a lot of rocks, but if you go down a little further there are no rocks. The beach does get a little shady after a certain time, but it never was a huge deal for us. The staff always was walking around looking to help entertain or make our stay better. I almost cancelled our reservations with this hotel because of the review, and I am so glad I didn't. I do not think we could have found a better value for the money we paid. Also, take the ferry that is right beside the hotel and go to Isla Mujeres, we went snorkeling at Garrafon de Castilla on the reef for under $10 each. It is a pretty small operation, but we saw all sorts of sea life(tangs, parrotfish, rays, sea stars, urchins, puffer fish, sgt majors). Our trip was incredible. We would definitely return, but we would maybe wait until the spring breakers were gone Read moreGenuine Expedia guest review
"Great location and fun"
Great beach and pools. This place is a lot of fun. Good drinks and food and plenty of both! Less than a 10 min. Walk to clubs and nightlife. Only flaw with this place was the room cleanliness. Pillow cases were dirty on more than one occasion. Lamp shades, window shade, and light switches were all dirty. Bathroom seemed pretty clean.Genuine Expedia guest review
"Gorgeous, well-maintained resort on the beach"
Fabulous experience from start to finish. Friendly staff, warm welcome, spotless facilities, delicious food and variety, entertaining shows.Genuine Expedia guest review
"Great Hotel walking distance from all the party ."
I would definitely come back to this hotel .. it is very close to everything . The staff was very friendly . Nothing to complain about this amazing resort .Genuine Expedia guest review
"8 days in PARADISE"
We spent Spring Break at hotel RIU Cancun. It was a great vacation and the whole family had a very good time. We were a group of 17 people (5 children and 12 adults). All of us enjoyed the weather, the beach, the food and the daily activities. From the walk along the beach and the swimming in the ocean early in the morning, to the volleyball tournaments […] during the day to the bocce ball or pingpong games, filled with countless drinks and delicious food to the closing of the day at one of the restaurants and the night shows, you feel the day was too short to fit everything in the schedule. We visited the aquarium where the kids swam with the dolphins, which was a very exciting experience. The week went by very fast and we all wished it was longer.....The food was very nice and clean. We will definitely come back to this resort. My sons didn't get to say good bye to Irving (one of the activity employers). Please send him greetings from Joey and Justin! The housekeeper, Jose, was so nice and hardworking cleaning our room every day. The waiter, Jose Luiz, was very nice, too. He did everything he could to keep us happy and satisfied. Read moreGenuine Expedia guest review
"Nice hotel, friendly service and great food!"
Not a single complaint about that hotel. Note: wi-fi is very slow around 7-8 pm. Other than that, it's a wonderful hotel to stay in, great service, friendly staff, lots of fun activities and great food!Genuine Expedia guest review
Was a nice hotel and grounds were very pretty. Met a lot of nice people had a great time. I would consider staying again!!Genuine Expedia guest review
Hotel was a bit outdated but very clean. The only negative that I would give this hotel is that the food wasn't very good. We booked reservations to the Steak Restaurant and Japanese Style Restaurant and I definitely wasn't very impressed with either. The Japanese restaurant had great food but we didn't see our server much. It took a long time for anyone […] to take our order. At the steak place, the food wasn't very good and the server literally ran by our table to get our order. The people who were in charge of filling drinks were very prompt though. The entertainment shows were phenomenal!!! Very friendly staff everywhere we went. Read moreGenuine Expedia guest review
"Beautiful hotel, mediocre food"
My girlfriend and I had an overall good experience at the Riu Cancun. The room was nice, although instead of two beds, we received 2 full size beds, pushed together. This was fine, as the lady and I are not snugglers. The view from the room was great and the balcony was a nice touch. Every room has a beach view and a balcony*. The pool was incredible. […] Gotta love that swim up bar. The bartenders were very fast and responsive. Drinks were good and strong. Nothing to complain about in regards to pool/beach area. Now, on to the bad: The food. Oh, the food. If I were to make one recommendation, it would be to eat at the buffet for every meal. Now, the buffet is not anything spectacular, but it is far superior, in my opinion, to the restaurants you need to make a reservation for. The 'specialty' restaurants, if you can call them that, were awful. I took two bites of my steak at the steak house, thanked the waiter, and left. The Japanese restaurant was better, but only marginally. The sushi appetizers tasted like they came straight from your local gas station. We decided to forgo our last reservation at the Rodizio, and ate outside the hotel instead. But as I said before, the overall experience was great. The hotel amenities, pool and available activities, outwieghed the negative qualities. Read moreGenuine Expedia guest review
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