"very good choice"
the place is big with very good entertainment. Its clean with good service. I like the food. very Nice hotel overall and can recommend to stay here. Few things I didnt like included only 90 min of wifi per day! and it has to be done in one shot so u cant really have a conversation online. Big downer for me. And Check in/out people werent the best. I […] was disapointed with that. Oh and old safety deposit boxes! u actually have to carry the key to it everywhere with u! very bothersome. Read moreGenuine Hotels.com guest review
This Hotel is great allway around, very good service, a large veriaty of food and planty to drink. i would go back with no problem.Genuine Hotels.com guest review
Rooms need updating and beach area is tiny. Otherwise, was good enough but if u are used to Marriott and westin, u may want to stay thereGenuine Hotels.com guest review
I was only in Cancun for about 2 1/2 days for a good friend's wedding at a near by resort. Since his resort only had the top-notch rooms left I was unable to stay on site, and choose to come to Riu Cancun instead. I was not disappointed. I was welcomed by the front desk staff with a nice cold drink upon arrival, and when the gentlemen that took care […] of me during check in found out it was my first time to Cancun he surprised me by upgrading my room. I travel a lot since I work in the airline industry, and good customer service needs to always be acknowledged, and recognized. The bar staff was also very friendly and attentive. All in all, my 50+ hour stay at Riu Cancun, while it was short could not have been better. I will definately come back to Riu Cancun in the future! Read moreGenuine Expedia guest review
This was our third time to stay at this resort. We were just amazed with the talent of the entertainment staff, entertainment quality and the gorgeous view. All rooms are ocean view with the sound of the ocean at your balcony door. Your hotel holds everything we are looking for. We will never entertain staying anywhere else. We do not want to take a […] chance we would be disappointed, so you are our only choice in Cancun. We have stayed at other resorts in Mexico. We always compare them to your resort. You always win. Thank you again! Read moreGenuine Expedia guest review
"Second time there, loved it but have comments"
We stated at Riu Cancun October 31 to November 4th. We were so worried about the forecast because it showed that it was going to rain every day of the week which was very scary. Nonetheless, we made it there and out of the five days, it rained the first night for 30 minutes at 9 pm and on Sunday, it was a washout. Rain from dawn to 10 pm. This is our […] second time in Riu Cancun but this time we were traveling with our three year old so we wanted to make sure that she was going to enjoy the beach hoping for calm, safe, rock free sea and hoping for some kids activities. The sea was a bit rough. I swam and I enjoyed it because I didn't mind dealing with the moderate waves but I didn't want my daughter to be in choppy waters so we walked to Riu palace where the water is very calm where I felt safer for her to walk in the water. Another thing that was pretty good was the entertainment team, they were so good with children. At night time they had an event each night at 8:00 PM and they were very good. We didn't go to the kids club that was open 9-5 because our daughter was happy to be with us on the beach playing in the sand and swimming so there was no need to reach out to the kids club but I think she would have loved it. Now the experience about food, this was our second time there, our first was amazing but we had no dietary restrictions but this time for religious reasons we decided to only eat seafood which wasn't as amazing as last time. Read moreGenuine Expedia guest review
"Great location, lots of fun activities at pool"
Very good experience. The staff very friendly at hotel. The Expedia Staff was very nice and very helpful with everything you need.Genuine Expedia guest review
"No Room Service or Wifi"
Pros: Nice family resort with great food. Cons: No Room Service or Wifi.Genuine Expedia guest review
Nice facility , could use a renovation . Having to walk the "Isle of Cancer" of smokers that sat outside of the main dining hall smoking and eating was uncomfortable . Probably would stay somewhere else next time . But like anything else , its what you make of it .Genuine Expedia guest review
Great place for being on a budget. Clean hotel, wonderful staff, and the sit down restaurants were very good (buffet's were ok). The spa was excellent and the spa manager (his name was JJ) was very knowledgeable and provided great service. Overall, it was a good vacation. :)Genuine Expedia guest review
"Overall nice resort"
Our stay at the RIU was very well other than the mildew that we found on the mattress and pillows in our room. The staff was very helpful in fixing the problem for us. They brought fresh pillows and covered the boxspring with a fitted sheet to isolate the mildew. The food areas and the pool was very clean.Genuine Expedia guest review
All I really want to say to other travelers is if you have the extra money stay some place else! The hotel was out dated, we had a few bugs in our room along with a few baby lizards. We stayed for a week & were not able to go to any of the specialty restaurants because they were booked solid. The buffets aren't bad, but it's the same food every night. […] The staff was great & went out of the way to help us. I didn't like the attitudes of other guest. Most guest were rude & not friendly which is crazy bc you are on vacation, why not be nice. I stayed at the riu palace in July & it was amazing no complaints at all. We decided to try something different this time & I really wish we didn't. We stayed at the Riu Cancun Oct. 12 -19. I wasn't expecting it to be so busy! We couldn't find one seat at the pools no matter what time we headed out there. I know it's not the hotels fault, but the people who were staying there acted like complete trash. On the plus side we had a great view from our hotel, but they had to push the very hard beds together & we didn't get a good nights rest. I really love Cancun & I know I will be back but I will spend the extra money to stay in a more decent hotel. I was really looking forward to spending my birthday there, but I just wish we would have stayed some place else. Hope this was helpful to any one traveling to Cancun soon Read moreGenuine Expedia guest review
"Close to beach very nice"
My room was not the room I requested. I asked for 2 queens on a higher floor and I got 2 queens that were connected might as well been 1 king. And my higher floor was the 3rd flr. my room was very noisy from the air conditioner,the toilet consistent running if you don't jiggle the handle,the walls are paper thin so listening to my neighbors all night […] long was annoying. Outside my room was a different experience. The hotel staff was amazing. The pools were very nice and roomy.the beach was as close as you can get that was also amazing. The restaurants were also very good and plenty of them. There's was a sports bar that offered snack 24/7 that was very nice. Read moreGenuine Expedia guest review
This is my 4th time in cancun and this hotel is absolutely great and situated near all the nightclubs, shopping centers and restaurants . It's a 5 min walk so no transportation is needed. Great beach with tranquil waters and rocks in the depth for snorkel lovers. Tons of beautiful fish and most important Super cordial and amicable staff.Genuine Expedia guest review
"The beach and water are awesome!!"
Great place to stay. Food is good not gourmet but very edible. Awesome beach. Water is spectacular. Hotel staff is very friendly and speaks fluent English. Clean rooms. Overall great place to stay.Genuine Expedia guest review
"Wonderful hotel and location! Beautiful beach!"
We stayed in a junior suite with a balcony overlooking the beach! Everything including the food, drinks and staff were absolutely amazing!!! We would definitely recommend!!!Genuine Expedia guest review
Always enjoy my stays at the Riu. The only hotel I ever stay at on any island I visit. Love the staff and service. Cancun was a wonderful time.Genuine Expedia guest review
"Very Nice, Close to Beach, Will Return :)"
We arrive at the hotel RIU Cancun Sat Oct. 5th and instantly loved it. They gave us a complimentary upgrade on the second floor before we even finished check in. Weather was awesome only one day of rain and cloudy. Hotel staff Frank and Micheal never let your drinks get empty and always remembered what we liked. Food was ok but edible. We enjoyed ourselves […] so much the food didn't even matter. The room had great air conditioning but the rest of the hotel other than the lobby was not. Its very hot but that's what you come to mexico for anyhow. The beds are hard but for a young married couple was fine. You will not be in the room that much anyway. The best part was the beach and pools! Very Clean crystal clear aqua! very close to shopping mall .All in all we loved it and cant wait to go back :) Read moreGenuine Expedia guest review
Food is not that great but it is really nice place to stay...Genuine Expedia guest review
The hotel is very conveniently located near the shopping malls and it is from walking distance to the Coco Bongo and other nightclubs. The food is ok at the buffet , but it's nearly impossible to reserved at the restaurants. I arrived Sunday and couldn't reserve to any restaurant until Wednesday. When we first arrived they gave us the room 358 , it […] was damp and smelled horrible. We asked for a changed and they moved us to the 553 which smell ok. Read moreGenuine Expedia guest review
Only bad thing is pools close at 6 pm and they only serve cheap alcohol. Other than that everything else was excellent.Genuine Expedia guest review
"Great place for a vacation"
Great weather; great tours - enjoyed Pirate Ship cruise; Enjoyed Chichen Itza tour also; Wonderful available restaurant; great food; friendly and helpful staff.Genuine Expedia guest review
We stayed at RIU Cancun for our honeymoon. We spent most of our time enjoying drinks in the pool and on the beach. The food was amazing and we can't wait to go back!Genuine Expedia guest review
"Medium hotel, great view, fun!"
Rooms were clean but a little older looking. All inclusive was amazing! Great people and staff.Genuine Expedia guest review
Everything was awesome! Endless food and drinks, friendly staff, unlimited activities, shopping across the street, clubs within a 3 block wall, beautiful small beach. Only gripe I had was god awful old gym equipment and lack of hotel air condition use in common areas. The rooms AC were perfect though. Regardless I'm looking now to book another trip […] and stay here again. Read moreGenuine Expedia guest review
It was like a paradise. One thing that I didn't like was that the bartender at the pool was rude. Everybody else was nice and friendly. Buffet was great. Drinks were awesome. I wish it was a heated pool so that I could stay at the pool at night.Genuine Hotels.com guest review
"Just as good the 2nd time"
My husband and I stayed here for the 2nd year in a row. We had wonderful time. Vincente was a 5 star bartender and Miriam kept them coming. Miguel was a wonderful server at Don Juan. We had a great couples massage courtesy of Diego and Blanca. La Mission had awesome steaks!! Not sure why there are so many bad reviews....awesome staff- great food-comfy […] rooms-all the drinks you want!! Hopefully, we can go next year...depends on when remodeling is complete. Read moreGenuine Expedia guest review
"Walking distance to night life, amazing food!"
This being an all inclusive hotel I was very impressed with their food! The only thing that I have to complain about is the AC in the room would not cool the room down....Genuine Hotels.com guest review
"Been here before and would come back"
My husband and I came 6yrs ago and returned this year. Everything was just how I remember it. The food is much better this year. We upgraded our room to a Junior suite when we booked and I would def recommend upgrading to a Junior if you can. When we first came we got the basic room and it was a little musty and all our clothes felt damp. Maybe they […] have better air flow system now. The only complaint we had was the bed. It was a little stiff and made noise, but the noise was from the rubber sheets under the mattress which is understandable why they have rubber sheets. Other than that, I would say our stay was better than the 1st time we came and would def come back to this resort. They now have Dos XX which they didn't the first time we visited which was also a plus. Jesus & Frank in the La Fiesta bar was amazing and they remembered us. Thanks to all the staff for making our stay pleasurable and wanting to come back. Read moreGenuine Expedia guest review
"Great hotel for youngsters"
I came here on my bachelorette party for labor day weekend. We got a great deal and I've been to cancun before so i pretty much knew the area and where to stay. If you are planning on partying this is the place to go to. It is WALKING distance to all the clubs. We used the hotel staff for clubs and overall it was a good experience. One guy promised […] me free entrance to the club due to our celebratory vacation and a bottle of champagne (these clubs r all open bars) - neither one happened, which was a shame and I dont like people who say one thing and never deliver.. on the other hand clubs are amazing.. if you are going to be there on a Friday you MUST go to The City. Hotel was great over all- rooms are alright and still use actual keys which is kind of strange... food was great - we never went hungry. Restaurants are great also. The staff works very hard and it shows they definitely deserve to be tipped. Read moreGenuine Expedia guest review
"Unbelievably accommodating! Beautiful views !"
The hotel was beautiful, from the view from my room to the view from the pool. I had a room that was a junior suite and I couldn't have asked for more . It was huge with a big king bed. The balcony felt like a whole other room . Fully stocked fridge with 4 different bottles of alcohol restocked very two days. The buffet everyday had fresh food, anything […] you could think of, from fresh squeezed fruit juice drinks to salads and quesadillas , steak, chicken.. Not to mention dessert. Everyday there was a BBQ set up by the pool with hotdogs, hamburgers, sausages , side salads and fresh fruit. The restaurants in the hotel were also nice . I recommend the Brazilian one, tons of sides and all different meats presented to the table every few minutes ! Delicious . At night they had a few bars to relax by, constantly beig attended to by the staff offering drinks non stop. The night life at the hotel was fun too ...we attended a show that was fun and relaxing . Pacha is located inside the hotel as well which was fun , live DJ playing fun in songs again with a bar . I really recommend this hotel to anyone looking for a good bang for their buck. Although it was very accommodating to a younger crowd, I would still go back when I have kids. Memorable time for sure ! Read moreGenuine Expedia guest review
"Nice resort but lacks a few things"
We spent the week of Aug 20-27. We were first put on Floor 13. No balcony view, just a concrete wall. King size bed was two beds pushed together. We requested a new room within an hour but was told it would be 3:00 the next day before we could be moved. There was no compensation offered for our inconvenience of having to move our bags out by 11 and […] had to wait until after 3 to get another room. We were moved to the 9th floor. Our king size bed, although hard, was actually a king size bed and it did actually have a view from the balcony. There was no coffee pot in the room. We've stayed at Riu Caribe and Dreams Resort prior to this and the service was so much more personal and friendlier. This may be due to the other resorts not being quite as large. Over 2000 guests here. Most of the staff did not speak english so it was hard to ask questions unless you went to the front desk for help. Buffet food was ok. Steakhouse was awesome! The 'disco' was terrible! It's a small black hole and very, very hot!! Dance floor was very tiny as well. We stayed less than 5 minutes. The entertainment staff was ok but I've seen much better at the Riu Caribe. Was not impressed. The pool bar is full of young drunks who never leave the pool all day, so I'm pretty sure it was also their 'bathroom' which would explain the very large amounts of chlorine deposited each night. All in all, it was ok, but not someplace that I would return to again. Read moreGenuine Expedia guest review
great hotel, the hotel has a great beach with a lot of activities like vollyball and soccer games. also in the pool the stuff make a lot fun games very recommanded!!!Genuine Expedia guest review
"Nice package in good location"
Amazing weekend with the family, hotel staff were extremely helpful went above and beyond to helps us.Genuine Expedia guest review
Well 8 years ago I took a special person there ,we did had such a wonderful experience, she fall in love with resort,that we made it our yearly vacation. Place ( of course we became boyfriend n girlfriend) .our last visit we became engaged at the white gazebo,and plan to get hitch there too in our next visit,that's what this place do to you create unforgettable […] memories! That exceptional service from hostess ,animation staff, waiter -ess, ready to make you the king of the castle Happy customer Read moreGenuine Expedia guest review
"nice hotel great friendly staff"
the staff was amazing from the front desk to the maids...everyone was very friendly and very customer service orientedGenuine Expedia guest review
"Beautiful Resort with a gorgeous view of beach"
This was my first time going to Cancun and I can not wait to go back. I highly recommend Riu Cancun as a place to stay. The service was amazing! The front desk was very helpful and the bartenders are awesome, they never let your glass go empty, Wences and Conde were my fav bartenders. You never have to worry about going hungry, there is always a restaurant […] that is open, if its not Don Juan, La Mision is open up until dinner time, where you need to reserve a table for dinner. Read moreGenuine Expedia guest review
"If you are considering the all-inclusive read this"
The hotel has a great lay out and has an excellent flow. The hotel is right on the beach, the waves are clam the water is beautiful. Within walking distance of this hotel you will have access to the main line. The waves here are strong and worth the walk. There are many vendors trying to sell you adventure packages. My suggestion is to shop around. […] Don’t buy on your first stop. Prices do very fro the same adventure. They are well worth the price. The staff is very friendly and most speak English well. The biggest disappointment was the food and drink. The spreads look great and there are many options, but what is the point when it all tastes like card board. I had to walk a short distance to find Corona beer and decent tacos. Had to pay out of pocket. NO MEXICAN FOOD. What is the purpose of vacationing in Mexico if you can't taste the local fare. Make sure to take a boat ride out to Island Isla Mujeres. The island is not that great but the all day boat ride it worth the experience alone. Again all inclusive, but the food and drink were poor. This is a trend I noticed. All inclusive, not the best. Better to explore and have some real food and drink. It WILL make or break your vacation. Read moreGenuine Expedia guest review
"Best vacation ever"
Excellent customer service from te beginning... The hotel staff is very friendly and the food is outstanding!!! The facilities are great and the vibe is out of proportiGenuine Expedia guest review
"Riu Cancun August 2013"
Overall my stay was good. I would recommend this hotel for couples and families. The swim up bar was a nice spot to chill and they had another pool for kids. Even though I did not bring my kids this time, I would have brought them to this resort. Even with the kids there was enough separation from kid and adult stuff. Positives: --Central location […] to bars and clubs --Pretty decent Food --Good beach --Friendly staff --Rooms and amenities were clean Negatives: --A/C in the room at night was not nearly cold enough --Reservations for the the 3 dinner restaurants were completely booked by Friday morning for Friday and Saturday night. However, we walked up to the restaurants they were not full. So, always check even if it is booked. --Do not use the onsite Coco Bongo rep. It's better to go on your own. They really don't provide much of a service. They state you don't have to wait and you'll have a table, but both are untrue for a Friday or Saturday night. Perhaps if you go on a weekday night, you will have those things. Read moreGenuine Expedia guest review
"ice hotel with good recreational areas"
Good hotel, with nice pool are, food excellent and variable night shows, excellent option for entertainment, installations need some upgrade to make comparable with the rest of the RIU Hotels. Beach are nice but needs more areas with shadowGenuine Expedia guest review
I went with my girlfriend and 3 other friends. We had a BLAST. During the day, we would hang out by the pool while drinking great tasting drinks and eating the large amounts of food they offered. I did not really get the feeling I was in Mexico, everyone spoke english. There wasn't much mexican culture present. All the clubs/bars are within walking […] distance which makes it easy to get around if you want to experience the night life. 24-Hour bar!!!!! Read moreGenuine Expedia guest review
This hotel is very well located, and the beach is probably the best feature of this hotel. There is sand, a few rocks, chairs and shades by the ocean. The ocean is calm and beautiful. Since we went during the summer, the hotel was pretty full, which means that we had to wake up very early to secure chairs and shades at the beach. I also think is a huge […] inconvenience having to wake up very early to try to make reservations for dinner in the 3 restaurants that the hotel offers, and still not get them at times. Be aware that this hotel is close to shops and nightclubs, which means lots of noisy drunk people around. We were a bit unlucky to have a big group of drunks right next to our room. Overall, a nice stay, but mainly because of the beach. Read moreGenuine Expedia guest review
First the front desk peole wasn't help or considered .. The wifi signal was just in the lobby for free and it was not good. My friends and me went to eat in a restaurant that we make a reservation , I forgot the name , but the waiters and the manager treat my friends and I very bad , the pool where that was a bar it was very dirty,so the rest it was […] ok Read moreGenuine Expedia guest review
beautiful blue beach, white sand.staff is nice, near shopping centerGenuine Expedia guest review
"Nice hotel, sets on beach."
Staff were excellent, room was so-so (bad bed, loose noisey ceiling fan), and food was fair to poor.Genuine Expedia guest review
"Overall - good place"
The staff was nice and fun. People were a blast. Conceirge was bad and the reservations at the restaurants was not cool. Food was ok.Genuine Expedia guest review
"Great resort for the price."
The staff goes all out to make sure your stay is care free. Just be ready to get up early if you want a chair by the pools, but you get that just about everywhere. No problem getting chairs on the beach though. Really loved the Brazilian restaurant.Genuine Expedia guest review
The RIU was a great place to relax!! Large selection of food choices and of high quality! Lots of choices of which type of relaxation is for you: quiet beach, quiet area by pool, daily activities by a pool or swim up bar. Night entertainment ends early - but you can walk to the night clubs like coco bono, etc. make sure to get off the resort and walk […] around. We felt very safe, even at night! Read moreGenuine Expedia guest review
My wife and I stayed at the Riu Cancun for a wedding. I have to say we were a little disappointed with the price with the food and drinks. Let me preface with saying that we stayed at a Riu Palace in Cabo a couple years back, so we were comparing the two hotels. Everyone was super helpful and the service was great, but after the first day we immediately […] decided to venture into town for food and drinks. By the way, I have to say the location for this hotel is stellar, it is really close to a ton of restaurants and things to do. I mean, you can only drink the same beer and cheap vodka for so long before you want a Corona or a Sol or a liquor that you would recognize. Overall, I would recommend a Riu Palace over the regular Riu Hotel. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )