Good all inclusive hotel! Recently renovated it was very clean form the main areas to the rooms. The wifi was free in the main areas of the hotel only, but very fast. Rooms were comfortable and well stocked with drinks. Waiters and bartenders were very attentive. Location is right on the beach, a few blocks from all the bars/clubs. Plenty of activities […] throughout the resort. Food was good! My only complaints were regarding the food though- there are only 3 "specialty" restaurants and you have to reserve 2 days in advance. We were only there for 3 nights, so there was only one restaurant with availability. During off peak times, there are very limited options (miss lunch after 4:00 there is basically nothing until the next restaurant opens at 6:30). No room service options, and after 12:00 am there is nothing but some left over refrigerated hamburgers from earlier in the day and nachos with the worst fake cheese I have ever had. The only other thing was checkout was a hassle with a line and they required you to turn in all towel and room keys or they charged you (who keeps plastic room keys, many of us had left them in the room?). Read moreGenuine Hotels.com guest review
"Fun place to stay"
Remodeled and in great shape. Nice pools and small but good, clean beaches with good swimming access. The restaurants which required reservations had great food. We ate at the buffets for our other meals. Lots of variety but not always great quality; B- Walking distance to Starbucks and the ferry to Isla Mujeres, as well as some shopping Great bartenders […] and staff Free Wi-fi in the lobby if you want it I would stay here again and recommend it to my friends. Minor cons: No heated pools. Went in February with air temps in the 70s but the cold water temps made it hard to stay in the pools long. Not for those who must have quiet, as the hallways carry noise and it seemed like a lot of party people were very loud after midnight. Read moreGenuine Hotels.com guest review
Our trip was fabulous. The resort had everything to offer-food, entertainment, beautiful views and excellent service. The only quirk that I had was they needed blankets on the beds. The rooms could be quite chilly. If you turned the air off the rooms and everything in them would be damp and smell therefore you needed to leave the air on. During the […] day we left the patio door open to hear the sound of the ocean. Please note if your patio door is open the air won't run. I guess this is an energy saver. Other than this small issue the trip was perfect. Read moreGenuine Hotels.com guest review
Nice food but water in the pool is a little cold.Genuine Hotels.com guest review
"Beach was kind of small but enjoyable"
We had a great time but as always in Mexico the beds are too firm. Great help whenever we asked for it.Genuine Expedia guest review
Loved this hotel would totally recomened.. Staff very friendlyGenuine Expedia guest review
"Great staff, close to beach, great view!"
Had a great experience for my 1st time in Cancun. Great staff, very interactive. Drinks available easily and great location to beach and other areas downtown. Most sun by pool in morning/early afternoon so hit the pools 1st. Overall happy with our experience!Genuine Expedia guest review
I was not happy with the staff at all they were rude most of them they wanted their tips and also they look did you like there better than you and that's one thing that made me feel very uncomfortable and I am not going to go back to Cancun ever again! The resort was extremely small too. There was no entertainment throughout the day and after the second […] day I was very bored. Read moreGenuine Expedia guest review
"mostly positive, some negatives."
Terrific room, very crowded at the pool and the small beach. Hard to find a lounge chair in she sun. The building shades much of the pool patio during the day and fully shaded by 2:30. Food quality is variable from C- to B+. Staff are very accommodating. REAL DOWN side is free internet is in the lobby only for 90 consecutive minutes. After that there […] is a daily fee for high speed internet throughout the resort. At this price point there should be free internet. Read moreGenuine Hotels.com guest review
"Expected better from Riu"
Expected a better experience from Riu. The hotel staff was not too pleasing. Dont expect them to fully understand English, but was not expecting them to just ignore or walk away. The rooms were very damp and filled with moisture. Getting a spot by the pool on a sunny side was impossible, not to mention if you were lucky to get a spot you couldnt leave […] it cause someone would just come and move your stuff and take your seats. Beach is very small and very rocky. Not pleasant. Read moreGenuine Expedia guest review
"Very nice hotel but..."
Great service, great food, ok room (I hate the white lighting, it has the feeling of a hospital), cold pool :(, small beach and not a kids friendly hotel. There was nothing for kids e.g. entertainment room, pool area. Not even toys to buy in the store.Genuine Expedia guest review
this is a wonderful spot with access to both pools and beach. the food and drinks are excellent . the only negative is that coffee was not available in our rooms. However. This did get us moving in paradise earlier.Genuine Expedia guest review
Great experience and unforgettable. I recomended especially for familiesGenuine Expedia guest review
"Nice Hotel but Renovations Changed the Whole Feel"
We've stayed at this hotel a total of 4 times. This last visit was after the renovations had been completed and it no longer feels "Mexican". It's so contemporary now and has lost all of its charm. While the restaurant and swim-up bar renovations are great, the rooms and the lobby are very tacky! Lobby is silver and red...looks garish, and the rooms […] are pure white and hot pink...yes, you heard me, hot pink. I don't know why they would have removed all of the beautiful dark wood and Mexican tiles...now it could be a hotel found anywhere in the world. We still had a great time but doubt we will stay here again. Also, keep in mind that the hotel faces in such a way that by 2pm the pools are in complete shade. Always a bummer! Read moreGenuine Expedia guest review
"very nice and relaxing and great food"
this was my husbands first all inclusive and he loved it!!! we will be backGenuine Expedia guest review
"not kid friendly"
My kids got picked on by staff members for having wet flip flops ! I mean really?! Also the Japanese food was horrible !!Genuine Expedia guest review
"Beach front view and the pool to"
Staff was excellent and very friendly. Traveling with two teens room set up was a little awkward toilet in a separate room without a sink beds pushed together so we re arranged the room for us.Genuine Expedia guest review
"Renovations are great"
This is our second time here. Everything was better than our first wonderful experience. Food and staff all great. We loved Caesar and all the sports and entertainment staff. They really make your vacation better. All the staff are great. I would definately recommend the riu.Genuine Expedia guest review
"A Great Christmas in Cancun"
Our family of 5 adults had a great vacation during Christmas week at the RIU Cancun. We were impressed with how the staff was attentive, polite and very pleasant. People were everywhere cleaning, taking drink orders, removing used plates, greeting you as you walked by, etc. A wonderfully helpful concierge works in the lobby from 8:00 am to 8:00 pm. […] We also saw a doctor on-site. During the day, there are lively (and can be loud) organized activities led by very personable, energetic young people, or you can lounge in the sun in areas that are quiet. At night there is entertainment for both children and adults, or one can gather at the many seating areas to visit with their family and friends. The Christmas Eve cocktails and dinner were both beautiful and delicious. We felt very pampered the entire time. We purchased the all-inclusive option. The food selection was vast, freshly prepared and tasty. A person would have to be incredibly picky to not find something to eat. The drinks were not strong, but that was a good thing! It's nice to have a frozen daiquiri at eleven in the morning without having to take a nap soon afterwards. (If you want more alcohol in a drink, all you have to do is ask.) Our family went snorkeling one day, and on a trip to Chichin Itza (2.5 hrs. away) another. We were picked up and returned to the hotel's front door. There are people on-site that you can talk with to arrange the tours. Most days were spent relaxing in the sun! Read moreGenuine Expedia guest review
"Nice time in Cancún"
The hotel is really pretty, clean, well located and comfortable. The food is quite good, excelent menus and variety. The only thing i didnt like was that the hotel doesn't have free wifi in the lobby like most hotels do. And also the free time for wifi (90 min daily) have bad signal. I lost a sweater in the room :( The reservation system for the nice […] restaurants is very very complicated. Read moreGenuine Expedia guest review
"Riu cancun nice for families"
Nice modern hotel. Very nice stuff, amazing entertainment team. Nice facilities Cons: No jacuzzi No real spa Boring and no changing Buffett. Food is good and tasty but the same every day.Genuine Expedia guest review
"Nice Hotel but Loud"
Overall this hotel is a decent hotel but not spectacular. The buffet food is good but not great; we did very much enjoy the Japanese restaurant. If you are a lover of sun be aware that shade comes quick to much of the beachas the tall hotel casts a large shadow by early afternoon on most of the beach and pools. The staff is very friendly and the hotel […] seemed clean. My biggest complaint is the noise level. You can hear everything; noise just seems to carry. After 11 the place does seem to quite down but you can still her a closing door at the end of the hall. The hotel is in decent walking distance from several shops and restaurants. There is a Starbucks across the street and a grocery store not too far away. Read moreGenuine Expedia guest review
"Really nice hotel"
Love the hotel, the beach is beautiful, food is good. The room was very comfortable, beautiful decoration and amazing view. Some of the members of the staff are very nice some need to be a little more friendly with the clients. In was there for my Birthday and loved the attention they gave me, had balloons in the room with a cake made out of towels […] and a little happy birthday note and later at night they sent some fruit to the room. Overall the experience was great, the only thing that is not so great is the shade that the hotel creates on the beach because of it being so tall. Read moreGenuine Expedia guest review
"Nice and affordable hotel by the beach"
I would have given it a 5-star if not for the restrictive internet access... A great hotel by the ocean, about 30 min from the airport. The hotel has several restaurants that offer great food, and a number of bars with all sorts of drinks. The beach extends for approx 300 yards, with 4 swimming pools a few steps up. We stayed during Christmas time, […] the hotel offered shows every night, very nice ones! Staff were friendly. The only disappointment is the 90-min per day free internet only in the lobby. The clock starts when you log in, and cuts at 90 min. It does not matter if you only use 1 min or 90 min, and that's your daily internet quota... There is paid internet access in the room though. Read moreGenuine Expedia guest review
All rooms appear oceanview; very clean facility; good food; good programsGenuine Expedia guest review
"Excellent Buffet and Friendly staff"
The best part of staying at the Riu Cancun is their buffet restaurant.They have so much food variety that you don't have to go to their specialty restaurants.The beach area is easily accessible with it's beautiful wharfs. I wished they would have added more bathrooms near the beach areas so you don't have to walk far to the pool areas.They should also […] refill the food in the sports bar early e.g. 6 A.M. so that people that go on tours early would at least have a bite since they don't offer room service. Read moreGenuine Expedia guest review
"location location location .great resort"
everything was awesome promes food location location location each is perfectly located crystal blue waters and white sand no need to leave the resort but if you do you are a five minute walk from Coco Bongo and all the restaurants and clubs this hotel is a must do!!!!Genuine Expedia guest review
"Every Need Taken Care Of"
It's hard to have a major complaint with the Riu Cancun; the staff were incredibly friendly, the food was great, the beach was nice, and you couldn't go more than 5 minutes with an empty drink before someone came by to ask if you wanted another. Could not have asked for a better experience! Here, all-inclusive truly means all-inclusive. The staff was […] busy cleaning every surface of the hotel every day, never once saw something dirty. If you can speak Spanish slightly better than the next person, the staff will love you for it! Only minor flaws were: pools a little cold, drinks a little weak, and the sun disappears behind the hotel a little early (~3pm). Read moreGenuine Expedia guest review
"Doesn't get much better"
Food was excellent. Service was second to none. Also one of the cleanest hotels I have ever seen. They literally sweep/mop/clean multiple times everyday. Some decent liquors were included in the all inclusive package: Jim Beam, Smirnoff, Johnny Walker, Jose Quervo, Absolut, and Bacardi. Other than those, it was mostly cheap Mexican liquor. All of our […] drinks were delicious. One of the downfalls of RIU Cancun is the direction it is facing in relation to the sun. On the beach/pool side of the hotel, you only have sun light until about 2 p.m. There was a wide variety of people staying at the hotel. Quite a few families, lots of young couples, and even a few bachelorette/bachelor parties. There is something for everyone here. Read moreGenuine Expedia guest review
I stayed at this hotel once before and decided to return after a good first experience. The hotel was recently renovated and was a pleasant surprise. I would certainly go back here again on a return trip to Cancun.Genuine Expedia guest review
"fresh remodeled hotel"
the riu cancun received a facelift recently. It was not a hit with us it lost its warm Spanish charm it now feels like a cold metallic modern facility. staff are still great. food adequate. We will change hotels next trip. this was our 7th time in this hotel and our last.Genuine Expedia guest review
"great hotel all inclusive"
all very friendly and eduacada people, clean room and hallways, which ususally give us everything. excellent hotel would return a thousand times.Genuine Expedia guest review
"Nice resort - small beach!"
From check in till check out the staff was amazing throughout the entire property. The food and beverages were endless!! Great variety with a different theme each meal if you choose. There is one main issue that will prevent us from ever returning to RIU resorts and that is the false advertisement of the bed - be aware if you thought you were going […] to enjoy a king size, your going to be extremely disappointed. Read moreGenuine Expedia guest review
"Friendly and great staff, average hotel."
This was our first all inclusive experience so we weren't sure what to expect. The hotel itself and the restaurants are beautifully kept and very clean. The staff was beyond awesome and we really loved the entertainment in the evenings that was provided. The beach is beautiful and the location is not bad. The negatives: our room looked nice but everything […] was very wet feeling, including the bedding. I think this was partially due to the lack of a fan in the bathroom. We kept the ceiling fan running a lot but the AC wouldn't let us change the temperature so it was too cold for us to have it on at all. There were some little bugs in our room crawling out of the ventilation system but we just ignored them since they were mostly on the ceiling only. The food was very average at the buffet, they have a wide range of options and the buffet presentation is beautiful, unfortunately most of the food doesn't taste as good as it looks. By the end of our vacation, we pretty much knew what was good and what wasnt but it left us with limited options. The restaurants that you have to make reservations at are better, we did really enjoy the steakhouse. Lastly, if you want to get a tan, your timeframe to do so is limited because (at least this time of year) the sun goes down behind the hotel around 2pm depending on what chairs are available on the beach. If you're lucky, you might catch sun until 3 or 3:30 if you got the furthest spot out on the beach. Overall, this was average to us. Read moreGenuine Expedia guest review
very niceGenuine Hotels.com guest review
"Management need to improve service/ appearance."
Well, well, well.. As I arrived no one was at door to greet or direct guest where to check in.. After checking in, it was word of mouth to find room, which was on 6th floor. The room was ok but not a wow meaning what I saw on Internet was was not same set up. I was looking for more of a mordern look. The room had hairs from whoever, can't be from me […] because I have a bladhead. As I said we stayed on 6th floor with 2 evelators. The fun our crazy thing about this is, only one go to the lobby while the other stop on 2nd floor.. So if the one going to 2nd floor comes first, you ride it then the "trick" to it you have to get out, press any number higher then 2. To allow the OTHER lobby evelator to get you off the 2nd floor. Oh inside the evelators need remodeling. For the 3days I spent only 4 staff members greet me, others look unhappy and tired. They activities was boring. Let's move on to the little good that happen. First night I order rose pedals to surprise my girlfriend. And asking to put then in a heart shape. Whoever did it, did a marvelous job. I was speechless and my girlfriend loved it. The food was ok but for a hotel, it should of been much better. For those who like partying this hotel is 5mins walk to Coco Bongo. Save money from taking a taxi. Read moreGenuine Hotels.com guest review
Very clean and organized. Feels like being at home. All staff was very professional and helpful.Genuine Expedia guest review
"Was a pleasant stay overall"
The staff was wonderful. We had intermittent elevators the entire week and being on the fourth floor this caused a lot of stair climbing. The WiFi internet access was down our first three days which was incontinent. Our room was well designed and the bathroom/shower was large with plenty of hot water. We had a larger balcony with a terrific view. The […] food was diverse and plentiful. Only one brand of beer was offered at the resort and most of the various harder alcohol was mid to lower end brands but it was a never ending flow! The on-site activities staff had an all day schedule of events and worked hard to get ALL the guests involved in something. Read moreGenuine Expedia guest review
"safety in shower, toilet, floor"
more hand holds in all areas - difficult for handicapped peopleGenuine Expedia guest review
"Very loud, not relaxing"
The biggest complain I have was the noise at ALL HOURS day and night. We slept with our slider open and people were so loud until 3am, we could hear them on the 12th floor. So we had to shut the door, then we just heard the slamming of the hall doors all night. They cater to a younger party crowd. Not for me.Genuine Expedia guest review
Located in a great location within a short walking distance 2 night entertainment activities, gift shops, Isla Mujeres travel dock, and restaurants. Site also offered good entertaining onsite stage activities both cultural and contemporary.Genuine Expedia guest review
My family had a good time for five days. Hotel lobby was very clean and modern but wifi is horrible. Swimming pool had too many smoker so family vacation not good place. Food is definitely good also restaurant clark was really kindness.Genuine Expedia guest review
"Our stay was amazing, the hotel staff was awesome"
From the moment we checked-in, we were greeted with smiles and fresh cocktail. Our room was ready early, the service from housekeeping to bar to management was top of the line. We really enjoyed Angelica in La Punta Bar with Rafa and Maggy, they left an impression on us. We were impressed how clean the resort was, the staff was constantly cleaning, […] again great stay and would recommend RIU to all of our friends, and have already started looking at RIU in other locations, but we think it will hard to compare to RIU Cancun, it is a 5 star! Read moreGenuine Expedia guest review
Pros: Really enjoyed the hotel, atmosphere was nice, location was perfect. In walking distance to shopping, restaurants, nightclubs. The food and drinks were good with lots of variety to chose from. Staff was very friendly and helpful. Cons: The hotel had a weird smell in the main lobby, unsure of the cause of smell. Hallways to rooms and elevators […] very humid. Wish there was a little bit more entertainment. However despite these few things we would definitely plan to stay at Riu Cancun again. Read moreGenuine Expedia guest review
"Great choice for Cancun"
We've stayed here several times. It's been consistently great! Location is great, food is good, beach is nice. We highly recommend and when we go back to Cancun this is where we'll stay!Genuine Expedia guest review
"Great location, Great Staff"
Just went back for the second year in a row. Hotel has been remodeled. Looks good. Some things better some not so much. Great staff at this hotel. Always helpful with all your needs. Nice beach, good pools, food is OK. Had a great stay. Very comfortable rooms and beds. Will go back for sure.Genuine Expedia guest review
Very close to the beach with great, extremely attentive staff. Number one choice in Cancun and in the heart of the hotel zone.Genuine Expedia guest review
"Very nice all-inclusive"
We went with several other couples for an adult-only vacation. The hotel was beautiful and very well-maintained. Beautiful pools! Staff were friendly and always available. The food was great and we were very pleased with the restaurants and buffet. Only suggestions would be better (more upbeat) music by the swim up bar and higher quality tequila. Overall, […] we had a great time! Read moreGenuine Expedia guest review
Humid room - so humid the floors stayed wet -- Water in the shower smelled terrible -- Needed more activitiesGenuine Expedia guest review
"My stay was wonderful and I enjoyed the staff!"
I had such a wonderful time and I look forward to coming again next year!! The food was good and the drinks were too!! I did lose my cell phone, and all of my info in it but that didn't stop me from having a great time!! I would go back in a heart beat! Maybe 2 weeks next time!! Looking forward to the next trip!!Genuine Expedia guest review
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