This hotel is amazing. This is our fifth visit to the resort. The staff, pool and food was all exceptional. The entertainment staff did a wonderful job with all of the planned activities throughout the day. We stayed for a week and never came close to getting tired of the food. They buffet theme is changed on a daily baisis and has a very large selection. […] In a week we could not try all of the different entrees. The Japanese restaurant is excellent. The beach is located right down the stairs from the pool and is very nice. Read moreGenuine Expedia guest review
"Love the hotel, great beach, excellent food"
I have been staying in the Riu Cancun for many years and love it every time I go. I tried a different hotel during my last trip to Cancun and the food was not as good. Riu has great food, an amazing beach, and the hotel is very nice. The ocean views are amazing.Genuine Expedia guest review
"A week in Paradise"
Everything was AMAZING! ! absolutely gorgeous just like a dream.Genuine Expedia guest review
"Great Resort. Great Location. Lots of Pools."
Once we walked in, we were greeted with glasses of freshly squeezed orange juice. Checking in was a quick and easy process. Free wi-fi (only for 90 indivisible minutes a day). Clean rooms and great view (I believe each room overlooked the ocean).Genuine Expedia guest review
"Beautiful fun resort"
I went to Riu Cancun with 3 other friends, all of us between 19 and 20 years old, and we had an amazing time in this hotel. We walked along the beach to compare it to the other hotels and this one was definitely the best! There were lots of activities going on every day, great shows, and perfect location for walking to the clubs. It did get a bit pricey […] when we wanted to do things outside the resort, but it was well worth it. Definitely recommend this hotel to anyone who is energetic and ready to have a very fun and exciting vacation. Read moreGenuine Expedia guest review
"overall awesome experience"
the rooms weren't that great, especially the bed.. but it was kept clean. I didn't spend much time in the room anyways, so this wasn't a big deal for me. we met a lot of friendly people at the pools and made a few friends who also went out with us to the clubs at night. the hotel has a great party atmosphere, but it's not too wild so it's also good […] for families. Read moreGenuine Expedia guest review
Great 7 day vacation. Hotel was very very clean. Staff went out of their way to please. Food was far above average. 4 of 5 restaurants were reservation only but you need to go to customer services right at 8 am to get one. Food at the restaurants is good but the buffet is just as good. Don't be afraid to take the bus!!! It is only 50cents and allows […] you sooo much exposure to the hotel zone. Boat to Isla Mujer is right next door and is only 20$ round trip, lots of small shops but agreat place to walk, talk and have a beer at a seaside bar. We used USA Transfers from the airport. They were top notch HIGHLY RECOMMEND! Best part...beach is right at your feet and swim able. Read moreGenuine Expedia guest review
"Beautiful hotel on the beach."
The hotel it self is beautiful and the beach is very nice. However the rooms were very noisy, we could hear doors slamming at night all the time. . Even though our room was a nice size we thought it would have been nice to have a desk for a computer. We were also disappointed that though they offered internet in the rooms for a fee they didn't accept […] payment with a credit card or u. s. currency. They only accept payment with pesos, which make it a little difficult since they don't have exchange of currency in the hotel. It also would have been nice if they would have had a Mexican restaurant, since we are very fond of Mexican food. Our overall experience was good and we can't say anything bad about the service. Read moreGenuine Expedia guest review
"Some Rude Staff Mars Beautiful Beach Experience"
The Pros: The location of the Riu Cancun is beautiful. Well maintained campus enhances a beautiful beach experience. This Gulf of Mexico location presents some the whitest sand and deepest aquamarine water I have ever seen. The food is just okay, on par with lower end cruise fare, but there is certainly plenty of it. Given the unlimited drinks you can […] easily put up with the food. Also, selectivity makes for a better dining experience. The Japanese specialty restaurant was delightful, but book it as soon as you arrive since reservations are filled early. The Cons: The wait staff can be overbearing and restrictive about outside dining rules. Although eating is permitted in the pool and beach areas, there are no written and/or prominently displayed signs(in any language) explaining that you cannot take ceramic/glass plateware or glases to carry food into the beach or pool areas. Unaware hotel patrons who attempt to do so are met by rude and confrontational wait staff prohibiting access to these areas with such items . Some of the rudeness is probably due to language difficulties. However, posted signs plus available plastieware would eliminate this problem. It's a big turnoff when you have taken time to select your food to be prevent from continuing on your way be rude staff. Read moreGenuine Expedia guest review
Riu Cancun is very nice & the foods, drinks & services we are all quite satisfyGenuine Hotels.com guest review
Is ok the hotel, of course is not a fancy place but is ok for the price, the food is good, some of the wait staff are not really nice they have some preferences with people, i did not like thatGenuine Expedia guest review
"Good Hotel not a 4 star"
The hotel is nicely situated and has a lot of good points. Doesn't serve very good food and definitely no premium spirits. The room constantly had a musty smell and I noticed the air conditioner had no filters. The food definitely not worth mentioning. Tip: if you want to book a restaurant you have to do it 2-days in advance.Genuine Hotels.com guest review
"Third time was NOT the charm!"
We have yet to have a quick check in. Maybe next time? My wife and I have been coming here every three years for the past 10 years. This last trip (4/20-4/26) you can really tell that the facilities are in need of upkeep. Both my wife and daughter were cut in the pool due to missing tiles. We started noticing more and more missing tiles and tried to […] avoid the pool entirely. Which is hard to do with a 30 month old. We had the AC turned all the way down the whole time. Unfortunately, it did not help the room temperature at all and stayed on the whole time we were there. The room temperature bordered on uncomfortable. Beach is beautiful. Though there is more seaweed in the area than our first trip 10 years ago. I am not a sheet snob, but c'mon. They should use something more than a 200 thread count. (I always complain about that when we come here) Food is typical for RIU. Very good for buffet! Allegedly they are going to start renovating the hotel rooms in 2014. Shutting down 1/3 of the hotel for the renovation. I asked when they are planning on fixing the pools and the front desk manager said there are no plans for that. I guess we will just have to stay in another RIU (Palace) in the mean time... Read moreGenuine Expedia guest review
"nice vacation at the RIu"
Having been to Cancun over 10 times, this was my first time at the Riu Cancun. I Enjoyed staying at the Riu Cancun, food for being all inclusive, not as bad as other places I have been to. Of the themed restuarants we enjoyed the Japanese the best. The steakhouse was Ok, but what is to expect when the best steak on menu is a sirloin. The hotel grounds […] were always maintained and all the employees were pleasant and smiling.The mattresses in rooms hard, but room was clean and functional . Not to many other complaints other than the elevator system is slow and no ventilation working in them. The sports bar open 24 hours has NO ventilation, and very hot and stuffy. The beach was small, but maintained and nice. The 3 pools were nice and spaced apart with the middle pool having a swim up bar, The staff around the pool kept us entertained and involved. For the money you pay to stay at the Riu, I believe you recieve fair value. I will return next year. Read moreGenuine Expedia guest review
Great experience at the Riu Cancun. We will be going back.Genuine Expedia guest review
Everything was great! So many different selections of food any time you want. Drinks are great and staff is amazing. One thing that could've been better would be the beds and pillows. Pillows were really hard and bed was uncomfortable. People on the streets are so nice. A lot of people say its dangerous but it's not at all. It's all fun. Go to cancun […] to enjoy yourself and all it has to offer. Explor is great! Stay with best day tours inside the hotel. They provide nice tour bus transportation to all excursions. Go to have fun not to be scared. Cancun we will definately be back! Read moreGenuine Expedia guest review
"Not what it use to be"
We have visited this hotel on several occasions in previous years (approx. 7 times). However, this trip was very disappointing. So disappointing that when we go back to Cancun, we will stay somewhere else. Maybe its a manager problem or maybe due to the economy, they have cut back on staff. However, the food was only "ok" on a couple of the nights during […] our week's stay. Also, the room could have been cleaner. Just a quick brush over and they called it clean. Also, if you make reservations for one of the restaurants, make sure you check your ticket and it is for the correct evening. We could understand one mistake on reservations, but not continuously. Bottom line, save your $$ and go somewhere else. Read moreGenuine Expedia guest review
"Good, not great."
The hotel was overall very fun. Great location, the beach was great, service was good, food and drink were good...the room was dated and not the best. We talked to others who said their rooms were nice, so maybe we were in an area where the rooms weren't updated yet. The bed wasn't comfortable and had stains visible on boxsprings, the and the sofa's […] fabric was torn off halfway and the foam interior was visible. I can't understand how someone can look at that and say: oh, it'll do. Not cool RIU!! Our toilet stopped working, but one call and it was quickly fixed. We met some great people there and would go back, if we got a different room!! I know, nobody's in the room that much, but I don't want to holiday in a dreadful room. No to room 255!!! Read moreGenuine Expedia guest review
The only things we didn't like about our hotel was the room was too hot. We told then front desk and they said the would send someone to fix it and they never did. Also the bed was hard as a rock and the was some kind of plastic under the sheets that made a noise every time someone would move. Sleeping on bubble wrap would have been quieter and probably […] softer. The only other thing we did not like was the fact that people were allowed to have their children in the pool with the swim up bar, otherwise everything else was fantastic Read moreGenuine Expedia guest review
"Beautiful Resort with Limitations"
The resort is absolutely stunning--very clean, access to the beach, gorgeous pools. The room was very clean, but the bed was uncomfortable. We slept very poorly. It felt like the mattress was covered in some type of plastic protection and was very hard. I paid for the upgraded ocean view with king bed. They initially sent us to a room with a view of […] a wall with two full beds, We asked to switch and they were accommodating--not what you want to do after 10 hours of travel. The pools were stunning and suitable for all ages. The pool with the bar is definitely a fun time for 20 somethings. There is more of an active pool with games. Then there are three "relaxation" pools. The main complaint we had was the food. While the buffet, Don Juan, was amazing, the other restaurants were disappointing. The Brazilian restaurant was terrible. We left after the first course. We are not picky eaters by any means and we heard this from MANY other patrons. We did not even get to try the Steakhouse or Japanese. The woman taking reservations said they were booked our entire stay (4 days). Clearly this is an issue for the resort. When I told the front desk, the staff looked puzzled and said we had to book reservations two days in advance.They told us to check back each day at 1130 to see if there were cancellations.This isn't possible when you book excursions. It would have been nice to at least try all the different restaurants. Read moreGenuine Expedia guest review
The hotel was great, the staff friendly. The food was excellent and a wide variety. The only negative was the swim up poolbar. Too rowdy, crowded, young kids imbibing to the point of intoxication and illness. Would have preferred a regular pool with swimup bar, so maybe this would not happen. Other than that great experience.Genuine Expedia guest review
Great place to stay. Staff was always friendly. Food was good and plentiful. Awesome trip.Genuine Expedia guest review
Beds are rock hard and the rooms smell old and musty. Our toilet broke and we had to call THREE times before someone came up to fix it. They said they restocked the mini refrigerator every two days but nobody ever came to restock ours and when we ran out of water we also had to call THREE times over the period of a day and a half to have someone come […] give us more water. Some of the front desk staff were helpful while others were completely rude. When checking out I was in line for 10 minutes waiting and there were two people working the desk and the guy said "next" and called me over to him and when I told him I needed to check out he told me that I needed to get back in line and wait to see the other girl at the desk after I had already been waiting 10 minutes. I told him my shuttle was coming in 5 minutes and that I needed to check out now and he just looked away and called the next person up like it wasn't his problem. Otherwise the hotel was pretty clean and the food was okay for an all inclusive resort. The best part of the hotel was that it was within walking distance of all the restaurants and shops downtown. Read moreGenuine Expedia guest review
Hotel has very modern feel. Food and drink were excellent. Rooms were odd- bathroom in open, Tub is right next to bed. Dinner reservations and shows are too late for families with children.Genuine Expedia guest review
We had a great time at the Riu Cancun. Our boys who are 7 and 10 years old didn't want to go to the kids club originally. After we had been there for 6 days they decided to try it out and didn't want to leave! They absolutely loved the games and crafts that the Riuland offered and my husband and I enjoyed them being entertained so that we could relax […] and read our books without being disturbed! The boys chose to attend the morning craft even though they could only stay for an hour before leaving for our flight. Read moreGenuine Expedia guest review
"I do not recommend this hotel!"
I do not recommend this hotel at all!!! Bad quality of the staff, the room furnitures are old, they have internet just in the lobby area that does not work very well ... The food is horrible and the restaurants area are very dirty.Genuine Expedia guest review
"Great for a family!"
Just got back from our spring break vacation. We had a great time! The grounds and the beaches are well kept and clean. The room was nice. On arrival we got a room on the 3rd floor with not much of a view. Asked for a change. Got a room with a wonderful view on the 8th floor the next day. The staff helped us move. We are very happy! The restaurants […] were great! The buffet has an amazing selection and everything was very fresh. My son had a great time, too(he is 12). Only note - the beach is not calm waters, so if you are not a great swimmer and prefer no waves, this one is not for you! Read moreGenuine Expedia guest review
"Not good customer service"
well ... Booked 2 rooms for 7 days.. 3 people in the first room and 2 in the second. i booked it 3 months in advance. One month before the trip i called hotels.com to add one more person in the second room. The Hotels .com associate told me there was no charge because it was exactly the same as the first room.. ( two adults and a child) so there will […] be no extra charge. she added the name of the third person in a line called preferences instead of changing the whole reservation and assured me everything was taken care of. HOWEVER at our arrival at the Hotel it was chaotic. he hotel staff was not helpfull at all and told me we had to pay around $800 dollars for the extra person. i explained what happened with hotels .com and they told me there was nothing they can do because they didnt change the reservation completely. They told me I had to cotact hotels.com and talk to them. w were tired and desperate. The calls to USA are aprox $3 per minute and we had to use the lobby phone. The didnt help . I was able to talk to hotels .com and they were able to refund $400 for the inconvenience but the hotel did nothing. Once in the room.. ( we requested non smoking) it had cigarrette smell and even cigarette burns in the curtain.. Crazy.. The comforters are old and nasty, blankets are old too and it tKes forever to get them to send extra blankets etc to the room.. We had to call several times. we had 90 min free internet access Read moreGenuine Hotels.com guest review
"Great for Young People"
We spend a good time , The trips are great,The rooms need some upgrade like another TV in the Junior Suitte. In General Good Experience we be backGenuine Expedia guest review
"Family-Friendly and Relaxing"
I was skeptical of the all-inclusive experience, but it seemed like a good thing to try--I typically rent apartments when traveling, but I needed the rest that came with not having to make plans and cook meals. I traveled with my seven-year-old daughter, and I needed to find a place that was family-friendly and wouldn't break the budget. The Riu Cancun […] was a great first experience for this type of travel. The rooms and hotel in general were all super clean. I had a "Junior Suite, Ocean View" room, and the view was wonderful. The room was spacious, and the housekeeping was very thorough. The pool and beach areas could be a bit crowded at peak periods, but I learned to claim a lounge chair early on, like at breakfast time, in order to have a spot that was good for me (lots of shade is a must for me). My daughter really enjoyed the Riu Land kids' club, and after we got home, she was missing it and the women who work there. They have various crafts and activities all day, and then a kids' show at night after dinner, before the regular show for adults. The food was varied and, while not everything was super, I can't imagine many people having trouble finding something to eat that they'd enjoy. I appreciated the fact that I could eat things I liked and my daughter could also find things that suited her. We had one meal at a reservation-only restaurant (the steak house), and that was very good. Overall, this was a good time, and I'll try another all-inclusive again, most definitely. Read moreGenuine Expedia guest review
We went during spring break by mistake. With that in mid, Everything was great. Staff was on top of things hotels was clean. They had everything you would need without having to leave resort. The food was the highlight of the trip. The Quality was 4 star, I would go back just for the food. I will be going again for sure.Genuine Expedia guest review
Beautiful Hotel with a beautiful view. Clean, great beach, great staff, great foodGenuine Expedia guest review
"Wonderful week at the RIU Cancun"
Our room was ready at 3pm. Our room, 454, over looked the center of the pool and is a Junior Suite. We highly recommend this room. The room, hotel, and grounds were all very clean. We found the staff friendly and helpful. The food was great and the buffet has something for everyone. We ate there every night and always found something different. The […] pools are really nice and the entertainment staff keeps it interesting. Our favorite drink was a "dirty monkey". If you like bananna and chocolate give it a try. There is a mall directly accross the street. Highly recommend this resort. Read moreGenuine Expedia guest review
"Great hotel- definitely recommend!!"
The hotel itself was okay. Extremely clean but not brand new, which was fine. What made this place amazing was the staff. Front desk staff was extremely polite and accommodating. All the waitstaff was very attentive. The entertainment staff was GREAT. Not only did they keep you entertained at the hotel, they pointed you in the right direction for the […] nightlife....which there is a lot of in Cancun and it is very close to this hotel. If you are in your 20s or 30s looking for a fun place to go with friends, this is the place. But we also met families and people of all ages who had a great time as well. It's an overall fun, relaxed, party atmosphere. We never had to wait more than a couple minutes at a bar for a drink even though we were there during Canadian spring break (not on purpose) and the place was packed. Food was good, not great, but we expected this at an all-inclusive resort. We never managed to get a reservation at one of the restaurants which was fine. The buffets had more than enough options to eat. Read moreGenuine Expedia guest review
The all staff was very friendly, very attentive to our needs , everybody was cordial and warm. The only negative ( or mines) ,was very loud during the night and early morning(from 11:00 PM till 4 or 5 AM.Genuine Expedia guest review
"So much fun and sun!!"
The entertainment staff is amazing!! All the staff were nice and friendly.Genuine Expedia guest review
"Rude and unfriendly staff. Bad food."
First of all, avoid the 13th floor at all costs -- the 13th floor has a horizontal concrete pillar running around the hotel which blocks your view. They assigned us the 13th floor and we had to literally fight with the manager to change the room after being in it for the whole of 5 minutes. They only changed it the next day after a lot of effort. Food […] was ok -- gets too boring after one day. Good restaurants could not give us reservations even though I had emailed them 1 week in advance. Bad experience overall. Rooms were ok. Pool area and beach were nice. Read moreGenuine Hotels.com guest review
"Great stay--as usual!"
Staff was very helpful all of the time. I had stayed at this hotel before and I will again. There are always people cleaning around the hotel which makes you know that they are aware of everyone around and making sure they feel like they are in a clean environment. The food is always good, The Japanese restaurant is fantastic. If there was one thing […] that I would say to improve on is the fact that they don't sit in their own chairs, sleep in their own beds so they don't realize the wear and tear that if felt by the people when they do, for instance, the chairs in the main bar sink in the middle. Some of the beds do the same. It would have been a bit more comfortable with newer cushions. Other than that, it is a great hotel. Nadia at the front desk is extremely helpful, nice and very considerate of trying to help everyone who asks. I don't know how ,many times I have used Expedia, but I have never been displeased. All of the trip itineraries are just what they say. There are no surprises. I will use them again. Read moreGenuine Expedia guest review
This was a really fun place. The food and drinks were fantastic. The social atmosphere was fun. Not too many Spring Breakers. Nice for a 20's something group--very social and exciting. The room was clean--not 5-star, but liveable. The club Pacha was small, but fun! Will return.Genuine Expedia guest review
"Great hotel for anyone, especially spring breakers"
The Riu Cancun was everything that I was hoping for for my spring break trip. All the people in my group enjoyed the hotel and everything the hotel had to offer. There were drinks and food available 24 hours and the hotel staff was extremely friendly. If you are looking for the night club experience, the hotel offers discounted tickets and shuttles […] to the clubs at night. Would definitely recommend to anyone traveling to Cancun. Read moreGenuine Expedia guest review
After reading reviews regarding the buffet, we were pleasantly surprised by the quality and the variety available during all meals. Staff was very friendly and helpful and the room met our expectations. Overall it was a very enjoyable experience.Genuine Expedia guest review
"Can't wait to go back!"
Great location, great food, GREAT staff! We are already planning our return.Genuine Expedia guest review
"Really Nice Stay"
Food selection was great, room clean, bathroom in the good shape. Stuff supportive. Had Birthday during the stay - the Hotel sent me a gift and champagne.Genuine Expedia guest review
My husband and I and 2 other couples stayed at the Riu Cancun from February 24 through March 3, 2013. The entire hotel was very clean and organized. Staff was very friendly. The food was plentiful and good. Many things to choose from at each meal. We only at at the buffets, snack bar and one night at the steak house, but everything was good. The only […] down side to this hotel is that the sun is blocked early afternoon. There is a corner of sandy beach that does stay sunny a little later. Unfortunately, we only had sun one day during this week and winds were so high that laying outside even by the poolside was like getting sand blasted! Read moreGenuine Expedia guest review
"Great first time hotel exp. for Cancun!"
Lovely view from our room. Food was actually better than we expected. The drinks weren't very great...weak? Not that that's what we were focusing our trip on, but still.... Best thing about our stay was swimming in the Carribean. The BEST experience ever. Staff nice, helpful...... Just overall very nice.Genuine Expedia guest review
Place is somewhat rundown. Room is rundown. Don't even give you a moisture lotion or shampoo or conditioner. Check in is not the best. Desk staff not very helpful. Calling front desk is a waste of time. Misleading about free internet in room. Internet only in lobby for one 90 minute session per day. Food and entertainment were not bad at all. Pool area […] is very crowded. Overall I would recommend only if you got a great rate or discount. Read moreGenuine Hotels.com guest review
"Vacation 2/21 - 2/25"
After reading several reviews on this site i was a little hesitant about staying here. The pros and cons is true in most reviews here. The cons...pool gets shady after 4pm and the beach is not that big and a la carte restaurants needs 2 days advance reserving. Would be nice if they had free internet usage...as is you had to pay for internet...was like […] 12/hr...they also had free wifi in the lobby but my phone couldnt get service. The bed wasnt the most comfortable. The Pros...the place is amazing and the staff is great. The buffet and the food was great, every day they had a theme..asian one night, italian the next etc... I found the buffet food more pleasing then the steak house there. Didnt get to try the others because of the 2days in advance reserving. The pool gets shady after 4pm, but really who lays out in the sun all day??? I was usually cooked by noon. If you spoke spanish ...the staff was even more pleasant than they are normally. Location is great...can walk to the mall across the streets or 5-10 mins walk to coco bongo or senor frogs. Great place and would love to come back next year Read moreGenuine Expedia guest review
"Disappointing for a RIU"
It's gorgeous on the outside, it's once you are in the rooms, you are underwhelmed. The good things: - service...top notch, everywhere, pool, bars, restaurants, rooms. - pools - amount of chairs..even though people grab them with towels early, we always found available chairs on the beach or by the pools - food...Don Juan buffet had great food, and […] we actually preferred it to the restaurants - view from our 9th floor room was great The not so good: - rooms...inside the rooms are outdated. Out 2 double beds for some reason were together, and under 1 headboard, so 3 of us slept basically in a row. Bathroom had no ventilation, so if one person showered, the whole room was steamed up. The ceiling over the tub had rust spots and dirt. - beach, it's rocky...you have to look for a not rocky area to enter, otherwise if there are waves you'll get hurt. - didn't really see much to do for little kids Read moreGenuine Expedia guest review
The hotel was really nice. The staff is friendly and the activites on site are great. The hotel is also in the ideal location, next to shopping and night life.Genuine Expedia guest review
"All around great experience"
After reading some reviews, I was a little apprehensive, but we absolutely loved this resort! Food was awesome, hotel was very clean, the staff was fabulous. We had planned on going somewhere else in Mexico next year, but after our visit have decided to return to the RIU Cancun next year.Genuine Expedia guest review
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