"Nice resort but lacks a few things"
We spent the week of Aug 20-27. We were first put on Floor 13. No balcony view, just a concrete wall. King size bed was two beds pushed together. We requested a new room within an hour but was told it would be 3:00 the next day before we could be moved. There was no compensation offered for our inconvenience of having to move our bags out by 11 and […] had to wait until after 3 to get another room. We were moved to the 9th floor. Our king size bed, although hard, was actually a king size bed and it did actually have a view from the balcony. There was no coffee pot in the room. We've stayed at Riu Caribe and Dreams Resort prior to this and the service was so much more personal and friendlier. This may be due to the other resorts not being quite as large. Over 2000 guests here. Most of the staff did not speak english so it was hard to ask questions unless you went to the front desk for help. Buffet food was ok. Steakhouse was awesome! The 'disco' was terrible! It's a small black hole and very, very hot!! Dance floor was very tiny as well. We stayed less than 5 minutes. The entertainment staff was ok but I've seen much better at the Riu Caribe. Was not impressed. The pool bar is full of young drunks who never leave the pool all day, so I'm pretty sure it was also their 'bathroom' which would explain the very large amounts of chlorine deposited each night. All in all, it was ok, but not someplace that I would return to again. Read moreGenuine Expedia guest review
great hotel, the hotel has a great beach with a lot of activities like vollyball and soccer games. also in the pool the stuff make a lot fun games very recommanded!!!Genuine Expedia guest review
"Nice package in good location"
Amazing weekend with the family, hotel staff were extremely helpful went above and beyond to helps us.Genuine Expedia guest review
Well 8 years ago I took a special person there ,we did had such a wonderful experience, she fall in love with resort,that we made it our yearly vacation. Place ( of course we became boyfriend n girlfriend) .our last visit we became engaged at the white gazebo,and plan to get hitch there too in our next visit,that's what this place do to you create unforgettable […] memories! That exceptional service from hostess ,animation staff, waiter -ess, ready to make you the king of the castle Happy customer Read moreGenuine Expedia guest review
"nice hotel great friendly staff"
the staff was amazing from the front desk to the maids...everyone was very friendly and very customer service orientedGenuine Expedia guest review
"Beautiful Resort with a gorgeous view of beach"
This was my first time going to Cancun and I can not wait to go back. I highly recommend Riu Cancun as a place to stay. The service was amazing! The front desk was very helpful and the bartenders are awesome, they never let your glass go empty, Wences and Conde were my fav bartenders. You never have to worry about going hungry, there is always a restaurant […] that is open, if its not Don Juan, La Mision is open up until dinner time, where you need to reserve a table for dinner. Read moreGenuine Expedia guest review
"If you are considering the all-inclusive read this"
The hotel has a great lay out and has an excellent flow. The hotel is right on the beach, the waves are clam the water is beautiful. Within walking distance of this hotel you will have access to the main line. The waves here are strong and worth the walk. There are many vendors trying to sell you adventure packages. My suggestion is to shop around. […] Don’t buy on your first stop. Prices do very fro the same adventure. They are well worth the price. The staff is very friendly and most speak English well. The biggest disappointment was the food and drink. The spreads look great and there are many options, but what is the point when it all tastes like card board. I had to walk a short distance to find Corona beer and decent tacos. Had to pay out of pocket. NO MEXICAN FOOD. What is the purpose of vacationing in Mexico if you can't taste the local fare. Make sure to take a boat ride out to Island Isla Mujeres. The island is not that great but the all day boat ride it worth the experience alone. Again all inclusive, but the food and drink were poor. This is a trend I noticed. All inclusive, not the best. Better to explore and have some real food and drink. It WILL make or break your vacation. Read moreGenuine Expedia guest review
"Best vacation ever"
Excellent customer service from te beginning... The hotel staff is very friendly and the food is outstanding!!! The facilities are great and the vibe is out of proportiGenuine Expedia guest review
"Riu Cancun August 2013"
Overall my stay was good. I would recommend this hotel for couples and families. The swim up bar was a nice spot to chill and they had another pool for kids. Even though I did not bring my kids this time, I would have brought them to this resort. Even with the kids there was enough separation from kid and adult stuff. Positives: --Central location […] to bars and clubs --Pretty decent Food --Good beach --Friendly staff --Rooms and amenities were clean Negatives: --A/C in the room at night was not nearly cold enough --Reservations for the the 3 dinner restaurants were completely booked by Friday morning for Friday and Saturday night. However, we walked up to the restaurants they were not full. So, always check even if it is booked. --Do not use the onsite Coco Bongo rep. It's better to go on your own. They really don't provide much of a service. They state you don't have to wait and you'll have a table, but both are untrue for a Friday or Saturday night. Perhaps if you go on a weekday night, you will have those things. Read moreGenuine Expedia guest review
"ice hotel with good recreational areas"
Good hotel, with nice pool are, food excellent and variable night shows, excellent option for entertainment, installations need some upgrade to make comparable with the rest of the RIU Hotels. Beach are nice but needs more areas with shadowGenuine Expedia guest review
I went with my girlfriend and 3 other friends. We had a BLAST. During the day, we would hang out by the pool while drinking great tasting drinks and eating the large amounts of food they offered. I did not really get the feeling I was in Mexico, everyone spoke english. There wasn't much mexican culture present. All the clubs/bars are within walking […] distance which makes it easy to get around if you want to experience the night life. 24-Hour bar!!!!! Read moreGenuine Expedia guest review
This hotel is very well located, and the beach is probably the best feature of this hotel. There is sand, a few rocks, chairs and shades by the ocean. The ocean is calm and beautiful. Since we went during the summer, the hotel was pretty full, which means that we had to wake up very early to secure chairs and shades at the beach. I also think is a huge […] inconvenience having to wake up very early to try to make reservations for dinner in the 3 restaurants that the hotel offers, and still not get them at times. Be aware that this hotel is close to shops and nightclubs, which means lots of noisy drunk people around. We were a bit unlucky to have a big group of drunks right next to our room. Overall, a nice stay, but mainly because of the beach. Read moreGenuine Expedia guest review
First the front desk peole wasn't help or considered .. The wifi signal was just in the lobby for free and it was not good. My friends and me went to eat in a restaurant that we make a reservation , I forgot the name , but the waiters and the manager treat my friends and I very bad , the pool where that was a bar it was very dirty,so the rest it was […] ok Read moreGenuine Expedia guest review
beautiful blue beach, white sand.staff is nice, near shopping centerGenuine Expedia guest review
"Nice hotel, sets on beach."
Staff were excellent, room was so-so (bad bed, loose noisey ceiling fan), and food was fair to poor.Genuine Expedia guest review
"Overall - good place"
The staff was nice and fun. People were a blast. Conceirge was bad and the reservations at the restaurants was not cool. Food was ok.Genuine Expedia guest review
"Great resort for the price."
The staff goes all out to make sure your stay is care free. Just be ready to get up early if you want a chair by the pools, but you get that just about everywhere. No problem getting chairs on the beach though. Really loved the Brazilian restaurant.Genuine Expedia guest review
The RIU was a great place to relax!! Large selection of food choices and of high quality! Lots of choices of which type of relaxation is for you: quiet beach, quiet area by pool, daily activities by a pool or swim up bar. Night entertainment ends early - but you can walk to the night clubs like coco bono, etc. make sure to get off the resort and walk […] around. We felt very safe, even at night! Read moreGenuine Expedia guest review
My wife and I stayed at the Riu Cancun for a wedding. I have to say we were a little disappointed with the price with the food and drinks. Let me preface with saying that we stayed at a Riu Palace in Cabo a couple years back, so we were comparing the two hotels. Everyone was super helpful and the service was great, but after the first day we immediately […] decided to venture into town for food and drinks. By the way, I have to say the location for this hotel is stellar, it is really close to a ton of restaurants and things to do. I mean, you can only drink the same beer and cheap vodka for so long before you want a Corona or a Sol or a liquor that you would recognize. Overall, I would recommend a Riu Palace over the regular Riu Hotel. Read moreGenuine Expedia guest review
"Great stay!!! Would recommend!!"
This was one of the best resorts ivever stayed at. I am very disappointed with the negative reviews. There isn't a bad thing I could say a out the resort. The staff was friendly, the room was clean, beautifu view. The beach is cleaned daily by the staff to remove seaweed. Always something to do! The staff makes sure you are taken care of and they always […] have a positive attitude! I plan on staying here again. Read moreGenuine Expedia guest review
I can't say enough about this hotel... This is the 4th time we have stayed here in the last 4 years and it has continued to exceed our expectations. This time we brought the family and a neice so we did more "family" activities and I have to say they had a great time. So much so that they want us to plan next year already! Great job RIU!!!!Genuine Hotels.com guest review
"Great hotel, right on the beach!!"
This was a great family hotel with plenty to do. 4 restaurants, 5 outdoor pools + Jacuzzi, shows every night in the theater, bar in one of the pools, etc. The hotel is all inclusive so we could eat and drink as much as we wanted, which we did. There's a fully stocked minibar in the room plus optics for vodka, tequila etc. The hotel is right on the beach […] so we did the beach early afternoon then moved to the pools late afternoon. Staff were great and we had no complaints whatsoever. My kids (16 and 18 year old girls) thought that this was the most amazing hotel ever! Highly recommended! Read moreGenuine Expedia guest review
"Nice hotel has its own beach ,close to the strip"
Enjoyed my time there .The Riu Cancun is a great spot for younger crowds , people that like to party and don't want to spend their whole day in a hotel.I had a suit comfortable bed cant complain about the room.The food and entertainment wasn't as good as the Riu I stayed at in Costa Rica , or Jamaica but, I don't go to hotels for the greatest food ( […] that's what restaurants are for).If you plan to sleep ,eat,drink swim and chill on the beach this place fits your needs if you're looking for some upscale, top of the line place then go to the Palace next door and ditch out more.I think The Riu Cancun has a more upbeat crowd. Read moreGenuine Expedia guest review
The food was wonderful,clean, staff so helpful, food amazing! Would go back agin.Genuine Expedia guest review
"Had a wonderful time."
We had a great time. We have a 12 year old and not much there for kids other than swimming and eating but overall it was great. 19 year old had a wonderful time. He did not want to go to the clubs outside the resort but there was plenty of nightlife at the resort for him. Can"t wait to go back.Genuine Expedia guest review
"OK hotel at the beach."
The hotel is conveniently located at the beach and near all major discos and bars. The swimming pool was not clean. The room was too humid and the pillows were smelly. The staff was friendly.Genuine Expedia guest review
We took our daughters, ages 19 and 22, with the idea of spending some time together in a beautiful place. The hotel was a good choice for us because dining was flexible, varied, but always had something for everyone. Also, the location is close to shopping, clubs and the shuttle to Isla Mujeres. We took a couple of excursions to Xplore and Tuluum/XelHa […] and really had great experiences. Read moreGenuine Expedia guest review
"Good Time in Cancun"
This was a family trip the wife, myself, two son, and one of the son's girl friend (he's married and just does not know it yet ). The food was excellent, I would stay at the RUI Cancun again in a heart beat, just for the food. The rooms and hotel are very nice, roomy and clean. We were met with drinks upon our arrival, staff very friendly. Pools and […] beach very clean, bar tenders are the best lots of drinks to go around. Read moreGenuine Expedia guest review
Very nice room, extremely nice & helpful staff. Due to some air conditioning issues (that are to be fixed in the future), the room got a little warm, but it wasn't unpleasant.Genuine Expedia guest review
"BEST BEACH IN CANCUN WITH PERFECT LOCATION"
I AM AN AVERAGE HARD WORKING PERSON, I READ REVIEWS FOR RIU CANCUN BEFORE MY VACATION AND WAS SKEPTICAL ABOUT RETURNING THERE FOR THE SECOND TIME. I JUST GOT TO SAY I CANT BELEIVE SOME OF THE NEGATIVE REVIEWS...I JUST STAYED A WEEK THERE AND THE NEGATIVE REVIEWS ABOUT THE FOOD AND STAFF ARE JUST UNTRUE. THE FOOD AND STAFF ARE TOP NOTCH, ESPECIALLY […] IF YOU COMPARE IT OTHER HOTELS IN THAT AREA. IT WAS VERY HOT AND HUMID DURING OUR STAY AND THE ONLY ISSUE IS THAT THERE IS POOR VENTILATION IN ALL ROOMS,THE TILE FLOOR IS ALWAYS DAMP..THIS WAS NOT AN ISSUE BACK IN 2008 AND THEY WILL BE FIXING THIS IN APRIL 2014. THIS DID BOTHER US A LITTLE BIT,BUT WE WOULD GO BACK THERE AGAIN,EVEN WITH THE POOR VENTILATION.I JUST CANT SAY ENOUGH FOR THE HOTEL STAFF,THE FACILITIES, FOOD, BEACH.THIS IS A GREAT PLACE FOR SINGLES, COUPLES AND FAMILIES, THERE IS SOMETHING FOR EVERYONE. Read moreGenuine Expedia guest review
"Hotel itself was nice but really needs attention."
Hotel itself was nice but really needs attention. The Riu Cancan gives 90min complimentary WiFi internet on one device but you can only use it in the lobby. Fine by me but only if it actually works! Next the beds have a stench and feel really moist and sticky when your actually sleeping on them. On the brightside the beach is located nearby and its […] always kept clean by Riu. Drinks are good, buffets are good too. They restaurant dining should be a first come first serve mentality!!! I hate staying at Riu hotels because YOU HAVE TO MAKE RESERVATIONS for the restaurants. Entertainment was excellent, staff was friendly but the front desk has a bad attitude problem! Read moreGenuine Expedia guest review
Right from check in we got complementary drinks. The staff is excellent. So kind and genially care about your stay. So attentive to get you what you want.Genuine Expedia guest review
Lacking in communicating with guest. I recently celebrated my birthday in the Riu Cancun all inclusive. On that day,June 15, my mother called the hotel to wish me a happy birthday and the front desk told her that they don't see anybody in the system that goes by that name. Now you guys had my mother worried because she was concerned that something happened […] to me. Read moreGenuine Hotels.com guest review
"Perfect location nice beach"
Overall it was great could of had day care for children even if they charge but, everything ows was excellentGenuine Expedia guest review
"PERFECT LOCATION, AMAZING RESORT!"
Love Love Love this Resort. Had such an excellent time. Resort is so close to everything. Directly across the street from the Mall. And a five minute walk to Coco Bongo, Senor Frogs, Downtown, etc. The service at this resort, perfect. Never did i have an empty drink in my hand, and everyone had a great sense of humor. The food, so yummy. Food everywhere, […] especially during lunch, you had Buffet at Don Jose (the main restaurant), buffet at The Mission which has outside balcony dining with amazing views and buffet by the pool. Then for dinner, you have either Buffet at Don Jose or you can eat at the specialty restaurants, which are 3 of them; however, you need a reservation. Had no problem getting a reservation for each one. Reservation open from 8am to 4pm, every night had a reservation for something, and you can reserve up to two days in advance. Brazilian style, Steak House and Japanese, all so yummy. All non motorized equipment is free. Only thing, and my only complaint is the use of the Kayak, had to pay at one time fee of $2.50, we didnt know, showed up and they told us $2.50, went to the room, got the money, came down, and then they told us per person. ugh. very frustrating, had to go all the way back up to the room, by the time we got there, we just decided to not do it. Other than that, excellent resort, very clean, and not to rowdy. I would recommend to everyone. Also, another great thing, checkout was at 12, but our flight was not till 7pm. So, we checked out a Read moreGenuine Expedia guest review
Everything was included in hotel so didn't spend much just a few dollars in tipsGenuine Expedia guest review
"Nice location, close to the beach and stores."
Great experience. Bars and restaurants were excellent.Genuine Expedia guest review
"Not enough poolside music or entertainment."
Beds were way too hard. Beer choices were only one.fGenuine Expedia guest review
"Very pleasant stay"
Staff was friendly, rooms were maintained properly. Pools were always clean.mixed crowd but a very good younger crowd which is what we were looking for. Overall a very good experience at this resort.Genuine Expedia guest review
"Not one complaint"
There wasn't one thing I didn't love about staying here. Great for singles, kids, families, couples.. The activities staff was super friendly and fun. Great shows every night. Surprisingly the food was amazing. We are going back in December. Wish we could have stayed longer. Once you get there buy wifi access it's pretty reasonable, don't use their […] free wifi, it's annoying. Also get to know the activities staff right away, they have fun things to do for everyone anytime of the day and make your time there even that much more enjoyable. Read moreGenuine Hotels.com guest review
Loved the environment of the hotel and loved the good. Wish you didn't have to make reservations for most of the restaurants though... Good entertainment good pool party's !! Close to clubs and stores which was really nice but I would say they could get better beds.Genuine Expedia guest review
"Bachelor Party @ Riu Cancun"
Rooms were great, we had the junior suite. Ask for Fernando, he's the expedia agent for booking activites and night outs.Genuine Expedia guest review
"Ok for the money"
The hotel overall is decent, maybe a bit less nice that some of the other hotels in the RIU chain. The food is pretty good and there is a lot if it. The rooms have some great views but the beds are horrible!! The mattress is terrible and they put some rubber fitted sheets on the beds that make you bake at night, we took ours off because it was like […] sleeping on a rubber raft. Also the air in the room was barely working so that made it hard to sleep at night. We also had the misfortune of staying there when there was a Jazz festival going on and the pool bar was so crazy you didnt want to go near it. They management did get us a different room because of the noise and tried there best to accomidate us but it was just a very unpleasant trip. The location of the hotel is very close to the nightclubs and downtown but if I were going to go back i would pick a little more upscale place. Read moreGenuine Expedia guest review
This hotel is amazing. This is our fifth visit to the resort. The staff, pool and food was all exceptional. The entertainment staff did a wonderful job with all of the planned activities throughout the day. We stayed for a week and never came close to getting tired of the food. They buffet theme is changed on a daily baisis and has a very large selection. […] In a week we could not try all of the different entrees. The Japanese restaurant is excellent. The beach is located right down the stairs from the pool and is very nice. Read moreGenuine Expedia guest review
"Love the hotel, great beach, excellent food"
I have been staying in the Riu Cancun for many years and love it every time I go. I tried a different hotel during my last trip to Cancun and the food was not as good. Riu has great food, an amazing beach, and the hotel is very nice. The ocean views are amazing.Genuine Expedia guest review
"A week in Paradise"
Everything was AMAZING! ! absolutely gorgeous just like a dream.Genuine Expedia guest review
"Great Resort. Great Location. Lots of Pools."
Once we walked in, we were greeted with glasses of freshly squeezed orange juice. Checking in was a quick and easy process. Free wi-fi (only for 90 indivisible minutes a day). Clean rooms and great view (I believe each room overlooked the ocean).Genuine Expedia guest review
"Beautiful fun resort"
I went to Riu Cancun with 3 other friends, all of us between 19 and 20 years old, and we had an amazing time in this hotel. We walked along the beach to compare it to the other hotels and this one was definitely the best! There were lots of activities going on every day, great shows, and perfect location for walking to the clubs. It did get a bit pricey […] when we wanted to do things outside the resort, but it was well worth it. Definitely recommend this hotel to anyone who is energetic and ready to have a very fun and exciting vacation. Read moreGenuine Expedia guest review
"overall awesome experience"
the rooms weren't that great, especially the bed.. but it was kept clean. I didn't spend much time in the room anyways, so this wasn't a big deal for me. we met a lot of friendly people at the pools and made a few friends who also went out with us to the clubs at night. the hotel has a great party atmosphere, but it's not too wild so it's also good […] for families. Read moreGenuine Expedia guest review
Great 7 day vacation. Hotel was very very clean. Staff went out of their way to please. Food was far above average. 4 of 5 restaurants were reservation only but you need to go to customer services right at 8 am to get one. Food at the restaurants is good but the buffet is just as good. Don't be afraid to take the bus!!! It is only 50cents and allows […] you sooo much exposure to the hotel zone. Boat to Isla Mujer is right next door and is only 20$ round trip, lots of small shops but agreat place to walk, talk and have a beer at a seaside bar. We used USA Transfers from the airport. They were top notch HIGHLY RECOMMEND! Best part...beach is right at your feet and swim able. Read moreGenuine Expedia guest review
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