"Good value for price"
The room was nice and the pool was awsome! The staff was pleasant and helpful! The only problem was the hall ways! They smelled awful! A nasty body odor! Thankfully it didn't extend into the room or it would of been unbareable!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South Thank you for your review. I am very glad to hear that you enjoyed your stay with us and that our facilities met your needs so perfectly. I do apologize about the unpleasant scent in the hallways, we will look into that issue and resolve it. We hope to see you again soon!
"Caring staff, nice hotel"
The vacation was nice. Aita did an especially nice job of welcoming our family and making everyone feel at home for Christmas.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South Thank you so much for your positive review and for complimenting our staff. We do try our best to make sure each and every guests feels like family while you are here, especially around the holidays! We look forward to your next stay with us!
The room was very nice. Super clean and nicely appointed. The king size bed was memory foam I think. Super comfortable! Great hot breakfast included, and the water park is a great family feature.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South Thank you for your postive review! I am pleased to hear that you enjoyed your stay with us so much! I am glad that the mattresses fit your needs perfectly, yes they are Memory Foam! We hope to see you and your family again soon!
"Convenient highway access"
Front desk receptionist was very helpful and friendly. Bed was very comfortable. We would have liked it if there had been a restaurant/lobby to sit in and visit, since we were there with 2 other couples. Were heading on our way back home and so was very conveniently located at the intersection of the 2 highways on which we were travelling.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South Thank you for your review. I am glad that you enjoyed your stay with us and that our location right off of the highway was so convenient for you. We unfortunately do not have a restaurant at our hotel , being an Express, however guests are always welcome to use our Breakfast area. We hope to see you again soon on your next visit to Grand Rapids!
"Great for a small meeting."
The staff was friendly and went out of their way to accommodate our small group. The breakfast had a great variety so everyone could find what they may want. The location was perfect for us coming from different directions. We will meet here again.Genuine Hotels.com guest review
"Who turned the water park off?"
We had bikes with us and when my daughter started to walk her bike into the hotel so that we could put them in our room, the owner told her that the bikes weren't allowed. I then asked what we should do with them, and they weren't sure. They finally told us we could put them in a service hallway. After supper we went to go swimming. It was 7:30 Sunday […] night of a 3 day weekend, and the lifeguards were all leaving. The slides were all closed. A senior lifeguard soon appeared and we inquired with her. She agreed to turn on the slides so that we could each have a slide down. Never-the-less, the water was too cold, and we went back to our room shortly. The next morning on check-out when I mentioned the problems, the experience front desk lady said that the reaction from the new owner regarding the bikes was typical of the new owner. The front. desk person didn't see anything wrong with us keeping bikes in the room. Also, she had heard that there were problems with the water temperature. Read moreGenuine Expedia guest review
"Nice staff and room, close to my meeting location"
Good for a one-night business stay; friendly and accommodating staff; free wi-fi, clean room, no complaints.Genuine Expedia guest review
"Great hotel for kids!"
This hotel was clean and the staff was very helpful. The water park was perfect for the kids! We would definitely stay here again!Genuine Expedia guest review
Staff went out of their way to be helpful...Met the owner who was very accommodatingGenuine Hotels.com guest review
"nice clean facility with great service"
great staff and clean, comfortable environment makes this a great business stay in south Grand Rapids.Genuine Hotels.com guest review
"Good location and close for shopping and resturant"
Came here mainly for my grandkids. Last outing before school. So we were looking for a fun place with a pool. They had a blast in the pool but I wish it could have been 4 -4 1/2 feet deep for adults too. It was extremely hot and humid in the pool area, could be vented or cooled better...pics came out all blurry due to humidity. But the kids loved it. […] We had a great room...I am disabled and use a walker and we were right on the main floor near everything we needed. Staff was really nice. We would go again! Read moreGenuine Hotels.com guest review
"Great hotel, friendly staff, perfect for families!"
We stayed in an executive room with a king bed and we couldn't be happier. The room was clean, quiet, and very spacious. The bed was comfortable and the pull out sofa was perfect for our son. The staff was friendly and helpful. They went out of their way to make sure we were taken care of. I was impressed at the owners dedication to his business. He […] checked to make sure we were enjoying ourselves. He even got me cream for my coffee and gave my son ice cream! The breakfast area was beautiful and they had an excellent selection of items. The real draw for us however, was the pool. My son is 2 and the pool area was perfect for him. He had so much fun on the little water playground. He spent hours going down the smaller slide. The location was good. It's right by the freeway, and it's only a few minutes from everything we needed. My only disappointment is that we didn't have more time. Read moreGenuine Expedia guest review
"close to all must-see sights"
We had a great stay and are three small grandchildren really enjoyed the pool. Staff was very friendly and the breakfast buffet was very good. Would definitely stay here again!Genuine Hotels.com guest review
"Great room, ok pool area"
Loved our room but the pool was lacking. Pool temp is freezing and there were some parts that were not fully operating. We had a brief half hour to swim in the morning and nothing was running until 9:25 Our kids were kicked out of the hot tub even though it was just their legs and we were with them. Would have had just as much fun at a hotel for half […] the price with a pool. Read moreGenuine Hotels.com guest review
"Very Nice Hotel & Staff"
The hotel has a mini-waterpark, which was our primary reason for trying this hotel, and that it was a 45 minute drive to Lake Michigan. There’s a hot tub, a very nice water slide, lifeguards, a pool area 3.5 feet deep, and a large toddler/spray area that is 6” deep. The waterpark seems to be for hotel guests only as far as I can tell, and I consider […] a plus. The room was warm, but the pool water was too cold for me. Parking was a problem; there isn’t enough when the banquet center next door was being used; I think the hotel owner owns the banquet center too. Breakfast was nice. Scrambled eggs, sausage, and the usual other stuff. The hotel décor was very nice, moderately upscale, and my wife who always complains about smells was super-happy with the cleanliness. The staff was always courteous, attentive, and appeared happy/content with their work. I see some prices online for $200-380 a room, I think that’s stretching the value equation a bit. Our room was $150 via Hotels.com on a summer Saturday night. Read moreGenuine Hotels.com guest review
nice room & bed, breakfast was good.Genuine Hotels.com guest review
"Great little water park for the kids"
Mattress was a bit old. Water park was great for small kids. Breakfast was nice and kept well stocked by staff.Genuine Expedia guest review
"Great Place To Stay"
This hotel was just plane nice. The room was very spacious and the small fridge and the microwave were an added bonus. Great indoor pool for families with small children to enjoy, big kids to. The staff at the hotel was very friendly and helpful. Enjoyed my time there.Genuine Hotels.com guest review
"Visited the zoo"
I picked this hotel due to its closeness to the zoo and the water park. All in all, it was very nice. However, we wanted to take our 4 year old to the water park one last time, the morning we were to check out. I called the front desk to double check the pool hours, they informed me that it did not open until 1 pm, and the slide at 4 pm. Bummer. Come […] to find out that the pool actually opened at 9 AM. Super bummer. Read moreGenuine Expedia guest review
"Kid-friendly and very clean."
Upon check-in, I was notified that they had upgraded our room to a loft room for free. It was great! Twin/full bunk beds with a bathroom & TV upstairs, king bedroom with TV & full bath downstairs, and a living area with TV, small refrigerator, microwave, and prep sink. Unfortunately, we only got to enjoy it for about 12 hours since we arrived later […] than expected. The water park kept my 4 & 6 year olds occupied for the hour we had to enjoy it and the free breakfast was pretty good. The entire place was very clean, nice & cool, and the staff was very friendly. I will certainly stay again! Read moreGenuine Expedia guest review
My son had a blast in the mini water park. The room was clean, and the free breakfast was beyond my expectations.Genuine Hotels.com guest review
The place was packed, 2 weddings, a reunion and some other event. Yet it was quiet on our floor, breakfast was good. The only negative was that they closed the pool a half our earlier then posted on their website. That was disappointing since it was the main reason we choose this hotelGenuine Hotels.com guest review
"Family Hotel. Best for little kids."
Went on a busy weekend and thought the Hotel staff was accommodating and pleasant, although understaffed. The hotel was VERY busy and loud all around. Lot's of kids and running and shouting. Not a very restful place. We had the room above us sound like a heard of elephants until midnight for both nights of our stay. It kept us up. The second night we […] called to have the staff try and correct... but it didn't work. Decent value hotel, but know what your getting when you stay here. Read moreGenuine Expedia guest review
"Not really for business"
My stay was okay, except for room security deposit. They had to have housekeeping check my room for damages before I could get my $100.00 back. This is common place with immigrant ownership] however. I find it quite cheap and cheesy as well as insulting.Genuine Hotels.com guest review
"Great hotel, great location"
After a six-hour drive I arrived just in time for a nice manager's reception (happy hour!), then had an excellent dinner nearby in GR's "best" Mexican restaurant. The room was virtually perfect and so was the staff. Highly recommended.Genuine Expedia guest review
"very pleasant stay"
Great for the little ones. pool with slide was great and staff very helpful by the slide.Genuine Hotels.com guest review
Experience will be great if I get the price that was on my final bill the hotel gave me and not the quote which was much more that Expedia gave me. This I will find out when I get my credit card bill.Genuine Expedia guest review
Good location! Right off 131 but on a quiet street. Not many food choices but I would stay again.Genuine Expedia guest review
I was in Grand Rapids on a business trip. I chose to stay at this location because Hotel.com had the rooms at $100 which was $140 cheaper than the normal price. The staff was pleasant. The hotel was clean. I had a double bed, with lots of space. The waterpark area was very nice. Only fast food restuarants in the immediate area. Easy access to US131 […] and M6. Read moreGenuine Hotels.com guest review
This is the second time we have stayed at this hotel. We enjoyed our stay, the staff was very friendly, the housekeeping staff had everything perfect. The hotel was clean and well maintained. There was plenty of choices from danish and muffins to pancakes with sausages or eggs with biscuits and gravy. Great Job!!Genuine Hotels.com guest review
"Good value for the price"
Staff was friendly, room was clean- overall just a lower class experience.... which was absolutely fine for what we were looking for. Matress wasn't comfortable, but breakfast was good, toddler play and slide area was nice at the pool. Would stay again.Genuine Expedia guest review
"Great for families"
We had a great time, enjoyed the water park, perfect for young children. The hotel is a few minutes from the children's museum. The staff was friendly, and the breakfast crew was top notch.Genuine Expedia guest review
"great water park for young children"
We think we'll avoid spring break vacations, all local attractions were very busy, of course.Genuine Hotels.com guest review
"Perfect for the traveling businessman"
Overall an excellent experience. Reasonable price, good location, very clean room, good service, fine breakfast. Only missing piece: a bathrobe in the Jacuzzi room to relax after a long day. I'll visit again. Highly recommendedGenuine Hotels.com guest review
The room was fine, though it was a little dusty and the towels weren't as clean/white as I would expect. The kids loved the pool and water slide. Overall we enjoyed our stay and would stay there again.Genuine Hotels.com guest review
Everyone was nice and very friendly. Only the kiddie pool was open :(Genuine Hotels.com guest review
We started out with a small glitch in our booking but things were made right very quickly.Loved everything.6 adults,and 9 grandchildren.We had a riot.We will do it again next time at this location. Thanks FredGenuine Hotels.com guest review
We booked this hotel for the pool and slide. Received a call on our way that the slide was closed. Could have booked a cheaper hotel. Our son was very disappointed. Suggest you call the hotel direct before booking if taking children to see if the slidewill be open.Genuine Hotels.com guest review
was nice everything worked bed was soft. wasnt loudGenuine Hotels.com guest review
That water park isn't huge, but man did it keep kids entertained.Genuine Hotels.com guest review
"Horrible Customer Service"
My family and I had a horrible experience at this hotel. My mother in law was told there are only a certain number of wristbands available for the 'water park' and she would have to pay an additional $20 just to SIT in the water area.However, when we entered the pool area there was a number of adults/family members of other children that stated they […] did not purchase the wristband. Then, as we were returning to our room we discovered that an entire high school band was also staying in the room. They were up all night long slamming doors, screaming and talking loudly so none of us got any sleep. After we got up in the morning we found that the band had also gotten up early and were hungry. My son and family were unable to eat breakfast for an hour and a half because we had to wait on the entire band to go through the line first. When I said something to the receptionist at the front desk about our experience all she said was 'The high school band kids were just excited.' So I guess them being excited justifies my family and I not being able to sleep or get breakfast in the morning. When I returned home I found that they had charged $1.20 to my account for the tax on the wristband that my mother-in-law had paid $20 for. I called to speak to the manager but of course had to leave a message and not surprisingly, I haven't heard back from them. I will never stay at another Holiday Inn. Read moreGenuine Hotels.com guest review
"Within 10 min of downtown Grand Ra[pids with const"
Location was very convenient but my map instructions were not correct. I spent an hour on Clay Ave. Exit is for 68th street and Culterville and the road name is Christmas Tree Lane. If you go looking for Clay Ave, you end up in the instrutrial section of Grand Rapids north of M-6. Room was relatively clean with only dust on the baseboards of the bathroom. […] Beds were very comfortable. Hallways were a little worn but swept and clean. We did not use the pool but others seemed to like it. Included breakfast was a great time saver. Read moreGenuine Hotels.com guest review
Full breakfast was very good. Hot tub was at a very good temp - not to hot.Genuine Hotels.com guest review
"Great for kids!"
The pool area was excellent for the kids...they had a blast playing on all the extras this hotel had to offer. Great customers service, great food (hot breakfast buffet) and great rooms...nice,new and neat!Genuine Hotels.com guest review
"Great Hotel for a Family"
The hotel was great for a weekend away with the kids. The kids loved the water slide and kiddie pool area. I enjoyed using the hot tub and appreciated that the hot tub was for adults only but yet I could see my kids enjoying the pool and waterslide. We enjoyed the John Ball Park Zoo and Craig's Cruisers while we were here and this will be my hotel of […] choice for all future trips to GR! Read moreGenuine Expedia guest review
"easy access to 131"
just what I neededGenuine Hotels.com guest review
Everything was greatGenuine Hotels.com guest review
"Water park overnight stay"
Kids enjoyed water park. Nice stay.Genuine Hotels.com guest review
first off, there is a water park for kids inside this hotel...pretty epic if i was half my age. The best thing about this hotel is how cold the air conditioning get's the rooms. Free hot breakfast with biscuits and gravy...AWESOME.Genuine Hotels.com guest review
Great place to stay... Close to expressway ramp. The staff was VERY nice!!! Wi-fi worked perfect. No QVC on Direct TV only disappointment!!! Very clean!!Genuine Hotels.com guest review
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