All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here6569 Clay Avenue Sw, Grand Rapids, MI, 49548, United States of America, ‏‎855-239-9222
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4.3 / 5Excellent

Score breakdown (from 113 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.1
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1.0 / 5Poor
"Hotel Improvements"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    1.0
Hotel is currently being remodeled, Hotel.com nor the hotel communicated or let the public know the hotel was experiencing an remodel. They still charged full rate for their rooms!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for reviewing your most recent stay at our property. We thank you for your feedback and apologize that we did not meet your expectations. We are currently renovating our property. Luckily, our guest rooms were completed in December and are fully ready for our guests! We do apologize for any cosmetic issues through our common areas as we are currently touching them up to better serve you!
1 night trip Apr 18, 2015
Jerome
US
5.0 / 5Outstanding
"Great with little kids"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect for little ones. We have a 3 and 6 year old. They had a blast. Water was not deep so kids felt safe and so did I. We will stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for staying with us, we appreciate your business. I am happy to hear you and your family were able to enjoy our Little Dip Splash Pad and would be happy to consider us in the future. Thank you for reviewing your stay with us, we hope to see you again soon!
2 night family trip Mar 29, 2015
A Traveler
US
4.0 / 5Excellent
"Great splash park"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Splash park was great for our almost 2 yr old son but for older kids it would be boring...hotel under construction but you would not really know it
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for taking the time to review our property. We are happy to hear that our renovations to better serve you did not interfere with your stay. Our new splash pad is perfect for young children and I am pleased to hear your 2 year old was able to enjoy it! Thank you again and we hope to see you again soon!
1 night family trip Mar 1, 2015
Katherine
US
2.0 / 5Fair
"It's a mess"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Waited for 2 hours for a room to be cleaned. Then they didn't have the type of room I ordered.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
We thank you for taking the time to review your most recent stay with us. Please accept my sincere apologizes for your less than satisfactory stay. We hope you will give us another chance to serve you better.
Other trip Feb 24, 2015
well traveled
US
4.0 / 5Excellent
"Great pool"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The pool area is perfect for families. There is an area with sprayers for really little ones, a mini slide and play area for toddlers, and a pool with a whirlpool for the older kids.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for taking the time to provide your feedback. We thank you for your comments on our indoor water park. I am happy to hear you enjoyed your stay and hope to serve you again soon!
Other trip Feb 22, 2015
T
US
5.0 / 5Outstanding
"Bussiness"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
First impression great, staff friendly and helpful, beds a little on hard side
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for taking the time to review our hotel. We appreciate your feedback and will pass along your comments to the correct departments. We hope to see you again soon!
Other trip Feb 1, 2015
A Traveler
US
4.0 / 5Excellent
"Business overnight."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
pleasant front desk staff, comfortable beds, rooms showing some wear, quiet location considering proximity to expressway
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for taking the time to review our property. We appreciate your feedback and will pass along your comments to the correct departments as we continually use them to improve our services. We thank you for your loyalty and hope to see you again soon!
1 night business trip Jan 14, 2015
Michelle
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
everything was very good, front desk was very helpful
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
On behalf of the Holiday Inn Express staff, we thank you for your kind comments on your recent stay. We thank you for choosing our hotel and hope to see you again soon!
Other trip Jan 19, 2015
Dan
US
4.0 / 5Excellent
"Don't try to outsmart your GPS."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Don't try to outsmart your GPS. There is not an exit from 131 to 68th ST. But the error is easily corrected. From the next exit south, take any N/S road to 68th ST. Very pleasant stay for business. Front desk staff was friendly. Quiet. Did not hear x-way noise. B-fast buffet had a nice selection.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for taking the time to review your most recent stay. We appreciate your feedback and are very happy to hear you enjoyed your stay with us. We thank you for choosing us during your trip to Grand Rapids and hope to see you again soon!
1 night business trip Jan 12, 2015
Michelle
US
4.0 / 5Excellent
"Meh"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Descent stay but told I couldn't do early checkin or late checkout. Bummer when you pay this much.
Genuine Hotels.com guest review
1 night business trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Used to be Waterpark Hotel lost water silde"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stay was nice - we stayed here multiple times before. It is a nice location to explore western part of MI. VERY DISAPPOINTED that they got rid of the big water slide in the "water park" attached to hotel. That was one of the main reasons for us to come back to same hotel.
Genuine Hotels.com guest review
1 night family trip Jan 2, 2015
Frank
US
5.0 / 5Outstanding
"N/a"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your stellar 5-star review! We are happy to hear you enjoyed your stay with us and hope to see you again soon.
1 night family trip Dec 5, 2014
A Traveler
US
3.0 / 5Good
"Very accommodating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband is disabled and they gave us a very nice room with special accommodations. The only problem we had was that the handicapped shower needed work. The curtain was too short and the handheld sprayer would not stay attached so it sprayed all over and under the curtain soaking the bathroom floor. We had to mop up after every shower. The bed was very comfortable and the breakfast was great. The staff were very efficient in their duties.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
We thank you kindly for taking the time to provide feedback. It is our priority to provide excellent service and a comfortable enviornment for our guests. I am pleased to hear that you enjoyed your stay with us! We hope to see you soon!
Other trip Oct 7, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
charged an extra hundred dollars to my debit card after I checked out. Although all the employees were excellent I feel I cannot go back because I cannot trust the owner
Genuine Hotels.com guest review
1 night business trip Sep 20, 2014
Doug Hansen
US
2.0 / 5Fair
"checking out hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We went here to check out for a future weekend with grandkids. Our whole reason for going was to check out the slide, and pool area. Much to our dissapointment we get there and the entire pool area closed and slide being torn down and not being replaced. Would have been nice for the hotel to have let us know the pool would be closed for a week and let Hotel.com know also
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Diana- We apologize you were not able to use our pool area while you were visiting us. Unfortunately, we did have to take out our 3 story waterslide, however we are replacing it with a great new splash pad! We hope you come back and visit us once it is completed! Thank you, Holiday Inn Express and Suites South
1 night trip Sep 6, 2014
Diana
US
5.0 / 5Outstanding
"hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great--the people are so friendly and the rooms are spotless clean--these people truly care about keeping you happy
Genuine Hotels.com guest review
2 night family trip Aug 30, 2014
JOE
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very comfortable and the pool was fantastic!
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect indoor waterpark...clean BIG updated room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
PERFECT, all 3 ladies at the front desk were very accomdating, the service and recommendations were FABULOUS, the waterpark was perfect for the chilly July weather, the room was HUGE and clean and updated, the bed was SUPERIOR, what more can you ask for!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Good Morning Jacqui, Thank you so much for your time to write us. We do appreciate the positive feedback. We are so glad you enjoyed your time time us. Hope to see you in the near future!
2 night family trip Jul 15, 2014
Jacqui
US
5.0 / 5Outstanding
"Great breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel room was clean. The staff was very friendly. There was a fridge and microwave and a water slide. And they had the best hotel breakfast that I've tasted.
Genuine Hotels.com guest review
1 night trip Jul 3, 2014
A Traveler
US
5.0 / 5Outstanding
"2nd visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife, daughter and I stayed here last year for a dance competition. Enjoyed the pool. Hotel was close to our weekend activities.
Genuine Expedia guest review
Other trip Jul 8, 2014
Steve
US
5.0 / 5Outstanding
"A good choice near GR"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was clean, quiet, and comfortable. We stayed 2 nights. The pool area was very fun for the kids. Nothing deeper than 3' which was good as well. The splash area and slide don't open till 4:00 each day (which was actually closer to 5pm) so our plan for an after lunch swim was a bit of a bummer. Otherwise, comfy beds,clean bathrooms, good TV selection. Good location (short drive to 28th street). Was a good stop along our way.
Genuine Hotels.com guest review
2 night family trip Jun 25, 2014
A Traveler
US
4.0 / 5Excellent
"Stayed for Baseball Tournament"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed at this hotel for a baseball tournament in Grand Haven. Hotel was clean and well kept. Morning breakfast was ok, but not the best I've ever had. Room was booked as 2 queen beds, however they appeared to be full size beds and not queen, because it was definitely smaller than my queen mattress at home. Hotel was easy to get to from the interstate.
Genuine Hotels.com guest review
2 night trip with friends Jun 20, 2014
A Traveler
US
4.0 / 5Excellent
"Quiet location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Waterpark inside Hotel is great for children.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. We are glad that you enjoyed your stay with us and that your kids loved our waterpark so much! We loved having you stay with us and hope to see you and your family again very soon!
2 night trip May 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Graduation time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Motel was in a very quiet area, but was still close enough to fast food restaurants, gas, the major highway and access to other attractions. It seems to be a fairly new motel a bit south of Grand Rapids but it was extremely close to our destination. Breakfast was very good and there were many choices.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for your review. We are very glad to hear that you enjoyed your stay with us so much and that our location was so convinient for you. We do hope to see you again soon on our next visit to Grand Rapids.
Other trip May 24, 2014
Dee
US
5.0 / 5Outstanding
"multi day trip with kids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Multiple night trip with two smaller children. That really enjoyed the pool area, great for young kids. The big slide is only on during the weekend and Friday, just an FYI. Nice breakfast, plenty of options everyday. Room was clean and spacious, good channel selection on the TV.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your positive review! We truly do appreciate you taking the time to write about our hotel. I am very glad that you and your family enjoyed your time with us! We do apologize for the slide not being available during your entire stay, it is always best to check our slide hours on our website. We do hope to see you and your family again soon on your next trip to Grand Rapids!
4 night family trip May 5, 2014
A Traveler
US
4.0 / 5Excellent
"Great Value and Clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great value, clean and comfortable room, friendly staff- what more can you ask for in a Holiday Inn stay. The front desk staff were extremely helpful. There are some fast food options in the area and a very good brewery. Otherwise not much else close by.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review and the compliment to our staff. It is our pleasure to ensure your time with us is excellent. We are also very glad you were able to smaple some of our local restaurants in the area, Cranker's Brewery is always a good choice! We look forward to seeing you again soon.
1 night business trip Apr 30, 2014
Cassandra L.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good location ,clean,good pool hot tub and kids splash pool
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. We are very glad to hear that you enjoyed your stay with us and that the waterpark fit your needs so perfectly. We look forward to your next visit with us!
3 night trip Apr 28, 2014
Deb
US
5.0 / 5Outstanding
"Great water fun for all ages."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful time. The children especially enjoyed the pool area. One child 5 and one 18 months loved the children's pool.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for taking the time to review our property! We are so glad that you had a great time. We appreciate your business and hope to see you the near future.
1 night trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
"1st visit here"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was our first visit here. We were very happy with the room which was located on the 4th floor not too far from the elevators. The room had a fridge and microwave which was nice. The beds were very comfortable and there was a choice of soft or firm pillows. The tub/shower was one of the cleanest I have seen in a hotel. The pool area had lots of seating and was clean. We also enjoyed a hot breakfast bar, with eggs, bacon, sausage, oatmeal, pancakes, fruit, juice, cereal, danish, toast, and muffins. Should we have to return to Grand Rapids, we would stay at this location again.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. I am pleased that you and your family enjoyed your stay with us. Thank you for complimenting our rooms and our breakfast selection. I will pass that compliment along to our housekeeping staff as well. We do work hard to make sure that each guest has an excellent stay with us. We look forward to your next stay with us!
Other trip Jan 26, 2014
Cindy
US
4.0 / 5Excellent
"Good value for price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room was nice and the pool was awsome! The staff was pleasant and helpful! The only problem was the hall ways! They smelled awful! A nasty body odor! Thankfully it didn't extend into the room or it would of been unbareable!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. I am very glad to hear that you enjoyed your stay with us and that our facilities met your needs so perfectly. I do apologize about the unpleasant scent in the hallways, we will look into that issue and resolve it. We hope to see you again soon!
1 night trip Jan 19, 2014
Kv
US
3.0 / 5Good
"not a waterpark"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was O.K. for spending the night, but listed as a waterpark is an overstatement. The pool area has a Kiddie pool, and an adult slide, actual swimming pool is too small to swim in.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. I do apologize for your disappointment with the waterpark and that it was not quite up to your standards. Our pool is not meant to be a lap pool, it is more aimed towards kids. We do have the hot tub that is adults only along with the whirlpool that is fun for all ages. I am sorry for any misconception, however we would love to have you back again the next time you are in the Grand Rapids area.
Other trip Jan 5, 2014
jeff
US
5.0 / 5Outstanding
"Caring staff, nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The vacation was nice. Aita did an especially nice job of welcoming our family and making everyone feel at home for Christmas.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for your positive review and for complimenting our staff. We do try our best to make sure each and every guests feels like family while you are here, especially around the holidays! We look forward to your next stay with us!
3 night family trip Dec 23, 2013
Amy
US
5.0 / 5Outstanding
"Great for a family getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent a night here since we have 2 little children (ages 3 and 6) and were in town visiting family. While they do not have adjoining rooms, we were able to get rooms next to each other. The indoor water park was great. The bigger kids enjoyed the slide, the little ones enjoyed the kiddie play area, and the adults enjoyed the hot tub. The room was comfortable and nice, but certainly nothing fancy. The breakfast was pretty good and overall our stay was enjoyable. While it was toward the higher end of our price range ($130), it was a nice getaway and met our expectations.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. We do appreciate you taking the time to review our hotel. I am so glad to hear that you enjoyed your stay with us so much! I am please that our waterpark fit your family's needs so well. We look forward to your next stay with us!
Other trip Dec 29, 2013
Shawn
US
5.0 / 5Outstanding
"Great bed!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was very nice. Super clean and nicely appointed. The king size bed was memory foam I think. Super comfortable! Great hot breakfast included, and the water park is a great family feature.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your postive review! I am pleased to hear that you enjoyed your stay with us so much! I am glad that the mattresses fit your needs perfectly, yes they are Memory Foam! We hope to see you and your family again soon!
1 night trip Dec 14, 2013
Connie
US
5.0 / 5Outstanding
"Convenient highway access"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk receptionist was very helpful and friendly. Bed was very comfortable. We would have liked it if there had been a restaurant/lobby to sit in and visit, since we were there with 2 other couples. Were heading on our way back home and so was very conveniently located at the intersection of the 2 highways on which we were travelling.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you for your review. I am glad that you enjoyed your stay with us and that our location right off of the highway was so convenient for you. We unfortunately do not have a restaurant at our hotel , being an Express, however guests are always welcome to use our Breakfast area. We hope to see you again soon on your next visit to Grand Rapids!
1 night trip Nov 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Great for a small meeting."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff was friendly and went out of their way to accommodate our small group. The breakfast had a great variety so everyone could find what they may want. The location was perfect for us coming from different directions. We will meet here again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for taking the time to review our property. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future!
1 night business trip Nov 2, 2013
jewelry lady
US
2.0 / 5Fair
"Who turned the water park off?"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
We had bikes with us and when my daughter started to walk her bike into the hotel so that we could put them in our room, the owner told her that the bikes weren't allowed. I then asked what we should do with them, and they weren't sure. They finally told us we could put them in a service hallway. After supper we went to go swimming. It was 7:30 Sunday night of a 3 day weekend, and the lifeguards were all leaving. The slides were all closed. A senior lifeguard soon appeared and we inquired with her. She agreed to turn on the slides so that we could each have a slide down. Never-the-less, the water was too cold, and we went back to our room shortly. The next morning on check-out when I mentioned the problems, the experience front desk lady said that the reaction from the new owner regarding the bikes was typical of the new owner. The front. desk person didn't see anything wrong with us keeping bikes in the room. Also, she had heard that there were problems with the water temperature.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Hi Dawn, Thank you for taking the time to review our property. I am very sorry that you didn't enjoy your stay with us. We usually keep our temperature at a regulated temp of 72 degree's. We do strive to offer superior customer service and a great environment for our guests. If you would give us a second chance, I can say you will be treated with excellent service and warmer temperatures. Hope to see you in the future. Thank you again!
Other trip Oct 26, 2013
Dawn
US
4.0 / 5Excellent
"Nice staff and room, close to my meeting location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good for a one-night business stay; friendly and accommodating staff; free wi-fi, clean room, no complaints.
Genuine Expedia guest review
Other trip Oct 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel for kids!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was clean and the staff was very helpful. The water park was perfect for the kids! We would definitely stay here again!
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for taking the time to review. We appreciate your feedback and we are delightful to hear you had a great time. We hope to see your in the future!
Other trip Oct 12, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff went out of their way to be helpful...Met the owner who was very accommodating
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South
Thank you so much for taking the time to review our property. We do appreciate your feedback and we are looking forward of seeing you in the near future!
2 night business trip Sep 29, 2013
A Traveler
US
5.0 / 5Outstanding
"nice clean facility with great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great staff and clean, comfortable environment makes this a great business stay in south Grand Rapids.
Genuine Hotels.com guest review
1 night trip Sep 24, 2013
Don
US
5.0 / 5Outstanding
"Good location and close for shopping and resturant"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Came here mainly for my grandkids. Last outing before school. So we were looking for a fun place with a pool. They had a blast in the pool but I wish it could have been 4 -4 1/2 feet deep for adults too. It was extremely hot and humid in the pool area, could be vented or cooled better...pics came out all blurry due to humidity. But the kids loved it. We had a great room...I am disabled and use a walker and we were right on the main floor near everything we needed. Staff was really nice. We would go again!
Genuine Hotels.com guest review
2 night family trip Aug 26, 2013
Ann
US
5.0 / 5Outstanding
"Great hotel, friendly staff, perfect for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in an executive room with a king bed and we couldn't be happier. The room was clean, quiet, and very spacious. The bed was comfortable and the pull out sofa was perfect for our son. The staff was friendly and helpful. They went out of their way to make sure we were taken care of. I was impressed at the owners dedication to his business. He checked to make sure we were enjoying ourselves. He even got me cream for my coffee and gave my son ice cream! The breakfast area was beautiful and they had an excellent selection of items. The real draw for us however, was the pool. My son is 2 and the pool area was perfect for him. He had so much fun on the little water playground. He spent hours going down the smaller slide. The location was good. It's right by the freeway, and it's only a few minutes from everything we needed. My only disappointment is that we didn't have more time.
Genuine Expedia guest review
Other trip Aug 20, 2013
Becca
US
5.0 / 5Outstanding
"close to all must-see sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great stay and are three small grandchildren really enjoyed the pool. Staff was very friendly and the breakfast buffet was very good. Would definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Aug 16, 2013
A Traveler
US
4.0 / 5Excellent
"Great room, ok pool area"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Loved our room but the pool was lacking. Pool temp is freezing and there were some parts that were not fully operating. We had a brief half hour to swim in the morning and nothing was running until 9:25 Our kids were kicked out of the hot tub even though it was just their legs and we were with them. Would have had just as much fun at a hotel for half the price with a pool.
Genuine Hotels.com guest review
1 night family trip Aug 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Very Nice Hotel & Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel has a mini-waterpark, which was our primary reason for trying this hotel, and that it was a 45 minute drive to Lake Michigan. There’s a hot tub, a very nice water slide, lifeguards, a pool area 3.5 feet deep, and a large toddler/spray area that is 6” deep. The waterpark seems to be for hotel guests only as far as I can tell, and I consider a plus. The room was warm, but the pool water was too cold for me. Parking was a problem; there isn’t enough when the banquet center next door was being used; I think the hotel owner owns the banquet center too. Breakfast was nice. Scrambled eggs, sausage, and the usual other stuff. The hotel décor was very nice, moderately upscale, and my wife who always complains about smells was super-happy with the cleanliness. The staff was always courteous, attentive, and appeared happy/content with their work. I see some prices online for $200-380 a room, I think that’s stretching the value equation a bit. Our room was $150 via Hotels.com on a summer Saturday night.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
Engineer
US
5.0 / 5Outstanding
"pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
nice room & bed, breakfast was good.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2013
Dave
US
4.0 / 5Excellent
"Great little water park for the kids"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Mattress was a bit old. Water park was great for small kids. Breakfast was nice and kept well stocked by staff.
Genuine Expedia guest review
Other trip Aug 11, 2013
Freeland
US
5.0 / 5Outstanding
"Great Place To Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was just plane nice. The room was very spacious and the small fridge and the microwave were an added bonus. Great indoor pool for families with small children to enjoy, big kids to. The staff at the hotel was very friendly and helpful. Enjoyed my time there.
Genuine Hotels.com guest review
2 night trip Aug 2, 2013
Terry
US
4.0 / 5Excellent
"Visited the zoo"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I picked this hotel due to its closeness to the zoo and the water park. All in all, it was very nice. However, we wanted to take our 4 year old to the water park one last time, the morning we were to check out. I called the front desk to double check the pool hours, they informed me that it did not open until 1 pm, and the slide at 4 pm. Bummer. Come to find out that the pool actually opened at 9 AM. Super bummer.
Genuine Expedia guest review
Other trip Aug 7, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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