was nice everything worked bed was soft. wasnt loudGenuine Hotels.com guest review
That water park isn't huge, but man did it keep kids entertained.Genuine Hotels.com guest review
"Horrible Customer Service"
My family and I had a horrible experience at this hotel. My mother in law was told there are only a certain number of wristbands available for the 'water park' and she would have to pay an additional $20 just to SIT in the water area.However, when we entered the pool area there was a number of adults/family members of other children that stated they […] did not purchase the wristband. Then, as we were returning to our room we discovered that an entire high school band was also staying in the room. They were up all night long slamming doors, screaming and talking loudly so none of us got any sleep. After we got up in the morning we found that the band had also gotten up early and were hungry. My son and family were unable to eat breakfast for an hour and a half because we had to wait on the entire band to go through the line first. When I said something to the receptionist at the front desk about our experience all she said was 'The high school band kids were just excited.' So I guess them being excited justifies my family and I not being able to sleep or get breakfast in the morning. When I returned home I found that they had charged $1.20 to my account for the tax on the wristband that my mother-in-law had paid $20 for. I called to speak to the manager but of course had to leave a message and not surprisingly, I haven't heard back from them. I will never stay at another Holiday Inn. Read moreGenuine Hotels.com guest review
"Within 10 min of downtown Grand Ra[pids with const"
Location was very convenient but my map instructions were not correct. I spent an hour on Clay Ave. Exit is for 68th street and Culterville and the road name is Christmas Tree Lane. If you go looking for Clay Ave, you end up in the instrutrial section of Grand Rapids north of M-6. Room was relatively clean with only dust on the baseboards of the bathroom. […] Beds were very comfortable. Hallways were a little worn but swept and clean. We did not use the pool but others seemed to like it. Included breakfast was a great time saver. Read moreGenuine Hotels.com guest review
Full breakfast was very good. Hot tub was at a very good temp - not to hot.Genuine Hotels.com guest review
"Great for kids!"
The pool area was excellent for the kids...they had a blast playing on all the extras this hotel had to offer. Great customers service, great food (hot breakfast buffet) and great rooms...nice,new and neat!Genuine Hotels.com guest review
"Great Hotel for a Family"
The hotel was great for a weekend away with the kids. The kids loved the water slide and kiddie pool area. I enjoyed using the hot tub and appreciated that the hot tub was for adults only but yet I could see my kids enjoying the pool and waterslide. We enjoyed the John Ball Park Zoo and Craig's Cruisers while we were here and this will be my hotel of […] choice for all future trips to GR! Read moreGenuine Expedia guest review
"easy access to 131"
just what I neededGenuine Hotels.com guest review
Everything was greatGenuine Hotels.com guest review
"Water park overnight stay"
Kids enjoyed water park. Nice stay.Genuine Hotels.com guest review
first off, there is a water park for kids inside this hotel...pretty epic if i was half my age. The best thing about this hotel is how cold the air conditioning get's the rooms. Free hot breakfast with biscuits and gravy...AWESOME.Genuine Hotels.com guest review
Great place to stay... Close to expressway ramp. The staff was VERY nice!!! Wi-fi worked perfect. No QVC on Direct TV only disappointment!!! Very clean!!Genuine Hotels.com guest review
"A great place for family"
Simply a great place. A hotel with a waterpark. What a great idea with exceptional value for family on the road.Genuine Hotels.com guest review
Very clean, pleasant staff. The only complaint is the water slide not being available during the entire time the water park is open. Hit or miss depending on whether a lifeguard was on duty. Disappointing to go to the water park and find out the slide is locked and unavailable for use.Genuine Hotels.com guest review
"Great Stay, will stay again"
This was my first stay at this Holiday Inn Express and it was great. We were in town for a show at Van Andel Arena and it's very easy to get there from the hotel. It was clean and nice. the room was great and had a microwave and refrigerator. That was unexpected and awesome. It would be great for families. We didn't use the pool and water park but it […] seemed great. Read moreGenuine Expedia guest review
"Excellent for families..."
Friendly staff and clean rooms. We had an excellent experience. It'd be nice to have room service.Genuine Expedia guest review
It was a nice location in downtown Grand Rapids. Close to stores and sights-to-see. Hot Tub was very nice and the 'Pearl Street Grill' (I think) had an amazing breakfast for a very reasonable price. Also a very nice bar that stayed open until late. The staff was super friendly. I loved that they had a convenient little store in the lobby that provided […] any personal hygiene items, along with food and snacks. Only downfall was that there was a different homeless guy on the corner outside the hotel every morning and on the other side of the bridge (West of the hotel), the community seemed run-down. We did walk through it at night though and we were not bothered, but probably would not do that again. Also there is really nothing on the other side of the bridge to actually go see. Would stay again! Read moreGenuine Hotels.com guest review
"close to casino we visited"
Very comfortable beds and breakfast food was very goodGenuine Hotels.com guest review
"Great hotel, but DON'T book a jacuzzi room!"
This is a nice hotel, but do yourself a favor--DON'T book a jacuzzi room! We did on a weekend getaway to GR, only to discover at check-in that their only jacuzzi rooms are on the first floor just steps away from the indoor water park. If your idea of a fun, romantic hotel stay is listening to kids being kids--squealing, crying, yelling, running, banging […] walls and otherwise being really excited--from 8am - 10pm plus, then this is the room for you. The jacuzzi was on the small side with weak jets--not worth the bad room location. The hotel should play above-board and warn people about the jacuzzi room location in advance. It was clear from the attendant's reaction when we asked to be moved that this wasn't the first time a guest was unhappy about these circumstances. Other than that, we liked the hotel: it was located conveniently right off the highway, clean, spacious, mini-kitchen in room, beautiful fish tank in the lobby, and had friendly service. Read moreGenuine Hotels.com guest review
Service was great, room was very comfortable. Love having a fridge. Kids had a great time on the slides for the 1 hour they had. Hotel.com was very professional when we ended up just needing 1 night within the change timeframe. Would 100% stay there again.Genuine Hotels.com guest review
"Large handicap room"
Hotel was clean, comfortable, and well maintained. Breakfast was very good and offered a large selection of hot items. Hotel is not the easiest to find without a GPS. Front desk personnel were not very friendly. Despite those issues we would definitely recommend this hotel and we would stay there again!Genuine Hotels.com guest review
"Holiday Inn Express Grand Rapids"
Great Hotel for the price. However, did not like the fact that I paid in full in advance but they still placed a deposit on my credit card when I got there anyways as their "policy". What's the use of paying in advance if they are going to do an extra "deposit" hold on your account, it's like a double charge. I was not happy about that at all.Genuine Hotels.com guest review
We stayed St. Patrick's Day weekend and wanted to take cab downtown. When they found.out it would be a 2 hour wait the on duty manager took us herself and arranged for a ride home. Every staff member was super nice. Jaccuzi room was affordable an clean. Will recommended to everyone and we'll be back with our son to enjoy the water park!Genuine Expedia guest review
"Busy on weekends"
The pool was packed. We went on a thursday a year ago and had the place almost to ourselves practically. I'm guessing that is because the slide is only open on weekends. Only one of our kids is big enough for the slide anyway, so in the future, we'll be going during the week, that way we can relax and the kids can play with us in the hot tub (since […] there isn't a life guard to kick them out during the week). Other than that, it was a great place! Read moreGenuine Hotels.com guest review
"Beautiful Room but COLD pool"
This was our families second time visiting this hotel. The quality of the hotel is superb, but the pool area let us down this time. Having 2 small young children and seeing their little lips turning blue after just being there for 30 mins was sad. They were constantly in the water also, so only having been in the pool area for less than an hour we had […] to leave. The pool was the reason of booking this hotel so took the whole stay miserable. Trying to explain to two three year olds why they can't swim was horrible. Read moreGenuine Hotels.com guest review
"We were pleased"
We only stayed one night and we were looking for a small indoor water-park for our three kids 6 and under. We were pleased with the room and the water-park was fun for their ages and I think even older would have enjoyed it. We were disappointed that our kids were not allowed in the hot tub.... that meant we couldn't go in because we could not leave […] our children unattended. Once we were wet, we were freezing. We had to stand in the kiddie pool and watch our kids but had no way of warming up. My youngest son's lips were blue he was so cold by the end of our time in the water-park and it would have been much more enjoyable for us all to have been able to warm up in the hot tub. I think that we would definitely come back but it would be on a weekday as the weekend was SO very busy. Read moreGenuine Hotels.com guest review
"We love this place!"
We don't live far from this hotel, so we come with our kids for a little getaway. This is our 4th trip and we will be back again. We've never encountered any problems, and we just LOVE the pool area.Genuine Hotels.com guest review
We decided to take a break away with our kids and hit a hotel with a local pool. We were not disapointed and enjoyed this very clean and current hotel! The pool was fantastic and the breakfast was amazing. The hotel staff was very helpful and curtious.Genuine Hotels.com guest review
Kids loved the water park! Great breakfast buffetGenuine Hotels.com guest review
"Holiday Inn Express - Grand Rapids"
This is the first time I stayed at this Holiday Inn (I usually stay near the airport) in Grand Rapids, and I must say that I was surprised by the quality, since it hadn't gotten "great" Reviews. The only complaint I would have is that the complimentary breakfast was pretty minimal, and much of the "hot" food wasn't very hot...and not really warm either. […] I would certainly stay here again. Read moreGenuine Hotels.com guest review
"Holiday Inn Express South"
Well, we were never told about the large slide being shut down the night of our stay. I guess the good thing was that my son was the real reason for this adventure and he wouldn't have been tall enough to ride, but it would have been fun for my wife and myself to go down. We were told about this after we checked in and staff said well it doesn't matter […] he is not big enough anyways. Besides that, everything was nice, there was a nice selection at breakfast, and rooms and halls were clean, as was the pool. Read moreGenuine Hotels.com guest review
"A Birthday trip for my 3 yr old son!"
As the title says, we took our son here for his 3rd birthday, very nice hotel and waterpark. Very kid friendly! The only thing possibly would be a negative is its a family hotel, so it was pretty noisey through out the evening but for me it was ok, but maybe not if someone wasn't "kid" friendly! LOVED it though and will be back!Genuine Hotels.com guest review
This hotel was the perfect scenario for us. We participated in the Grand Rapids Mud Run and it was within miles of the race site. Beyond convenience of location, our children who are 5 and 8 really enjoyed the swimming area. Our 5 year old wasn't tall enough to ride on the big slide, but he loved splashing around in the smaller area. Additionally, they […] do give shorter swimmers the option of doing a swim test, and if they pass they can ride the slide regardless of height. And you can swim past hotel check out areas and if you prepare, you could shower off in the bathrooms near the pool. Overall a very good experience. Would do it again. Read moreGenuine Hotels.com guest review
"Good hotel, good price"
Had an overall pleasant experience at this hotel with my three children. They loved the pool area and water slide. Lobby, water area and room were all clean and well maintained.Genuine Expedia guest review
"Clean, Friendly and well maintained"
The hotel staff was very personable. The room was very clean and comfortable. There is a a water park for the kids, too. We didn't use it, but it looked like a lot of fun and also had lifeguards. Microwave, coffeee pot, mini-fridge. Nice complimentary breakfast in the morning. A good place to stay at a fair price. About 8 miles from the Muesuem and […] good restaurants, but easy to locate and on/off the e-way. Read moreGenuine Expedia guest review
"Great hotel :)"
Love this Holiday Inn Express!! The room was great, comfortable bed. The room was very clean. The front desk staff were very friendly and helpful. We are planning a return trip and this is definitely where we will be staying!!!Genuine Hotels.com guest review
Nice furnishings,everything looked fairly new, granite counter in bathroom,small fridge and coffee maker, comfy beds. Breakfast was great well stocked when supplies getting low - eggs, bacon, pancakes, great cinnamon buns, yogurt, fruit, cereal, toast, juice, coffee. Nice place.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids - South Hi Coleen, Thank you for the review! We appreciate the positive feedback. We are so glad you enjoyed your time with us. We hope to see you in the near future!
"Overnight on the way to Chicago"
Overall the hotel was ok. Staff on arrival were very friendly and check-in was quick. Rooms were comfortable and clean, pillows were slightly lumpy. The water slides in the pool area were great, I think my husband enjoyed it more than the kids! Both my boys (5,2) had a ball and didn't want to leave. Breakfast was ok, more fresh fruit would have been […] good but overall it was ok. Read moreGenuine Hotels.com guest review
"Great deal for family vacation with a waterpark!"
Very satisfied with the facilities. Fridge, and microwave oven are nice to have. Small waterpark is a big plus compared to other regular indoor pools. Breakfast was abundant and good choices of food. The coffee was excellent. Enough parking lots and they are free too!Genuine Hotels.com guest review
great big rooms killer water park for the kids close to all food joints. clean rooms great time would go back to this hotel againGenuine Hotels.com guest review
"highway accessible, neat and priced right!"
Holiday Inn Express is easy to find, right after the exit. The reception staff were friendly and helpful. The room is spacious and neatly decorated. WIFI is excellent and they serve a good breakfast with variety of choices for hot and cold. We had a bit of a clogging problem in the bathtub but we were sent a handyman almost immediately after we called […] and had it fixed. The room service was late to fix the bedroom the next day, normally housekeeping takes place between 9 and 1 p.m. We got back to our room after 5 p.m. and the room is still unkept. The clean up crew apologized and had stuff replaced for us. Our kids enjoyed the waterpark- it is safe and there was always a lifeguard on site. The attendant in the breakfast room was helpful and friendly. We definitely like to stay here again. Read moreGenuine Hotels.com guest review
"Holiday Inn Express H&S Grand Rapids Michigan"
Was very happy with the hotel. Water park pool area was a BIG hit with my 14 year old and was why we booked this particular hotel. Water was a bit cloudy but they were diligent with water testing. Woke up with a kink in my neck but the room was quite comfortable in size and very clean. Very friendly and accomodating management. Excellent hotel experience […] and wouldn't hesitate to recommed. Read moreGenuine Hotels.com guest review
Organisation an der Rezeption war etwas desolat, ansonsten war der Service in Ordnung.Genuine Hotels.com guest review
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