"Overall, a good value"
Clean, comfortable rooms, with a friendly staff and a good breakfast buffet ($10). Only two problems: (1) As is, unfortunately, often the case, the air conditioner blows directly onto the bed, and (2) Soundproofing is, for all intents and purposes, non-existent between floors. On two nights of a four night stay late-night partying in the halls was way […] beyond reasonable, but efforts by staff to alleviate the problem was ineffectual. Incredible noise from the room upstairs actually woke us from our sleep. It would stop when staff apparently contacted the occupants, but then begin again immediately. Nothing was done. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want our guests expectations to be met. We appreciate your kind words on our friendly staff and apologize for the unfortunate late night partying going on during your stay. We hope you will return to stay with us the next time you are in town so we may better demonstrate the complete quality stay you expect and deserve.
"Needs to be updated"
Room was fairly clean, but needs updating badly. Fridge was loud and falling apart. Outside of building is less than appealing. Service was great.Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you very much for taking the time to review the Hilton Garden Inn Madison West/ Middleton. We are sorry to hear that you were not satisfied with the condition of the hotel. We are always looking for feedback from our guests on ways we can improve. We hope to have another opportunity to serve you if your travels bring you back to Middleton. Thank you!
"Close to Family"
It was great! Excellent and friendly service. Comfortable room. Free WiFi. Business room. Fitness room. Great pool for the grandchildren I was visiting. Will always stay there when I visit my family. What more can one ask for?Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Hello Jane, We want to thank you for your generous comments about the Hilton Garden Inn Madison West / Middleton. It is great to hear that your stay exceeded your expectations. Thank you again for choosing to stay with us!
Room was clean and appointed well. Piece was missing from frame on bathroom mirror. The only complaint I have, is that I thought there was a "free" breakfast included but that is not the case. There is a very good buffet of sorts with hot entrees you can order. It was very good and served promptly but a bit steep in price for an entire family at $10.99 […] each+ tip! Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you for taking the time to share your views about your recent experience at the Hilton Garden Inn Madison West / Middleton. We apologize about the confusion regarding breakfast but are pleased to hear that you enjoyed. We want to thank you again for your feedback and look forward to seeing you again.
"Next time back to Homewood Suites."
The place was OK. Breakfast was pricey and the room big enough. The room view was not much. It ranks lower than the Homewood Suites which is just a few blocks away, is also operated by Hilton, has larger rooms, free breakfast and nice views. They were priced the same.Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you for your feedback about your recent stay at the Hilton Garden Inn Madison West / Middleton. It is disappointing to hear that you had a poor experience. We are sorry to hear that the hotels room size and our made to order breakfast did not meet your needs. We value your comments and will share them with the Hilton Garden Inn team.
We spent a night before a family event. The hotel was clean and quiet, as well as close to shops and dining. The desk staff was friendly and very helpful when we asked for local directions. Our stay exceeded our expectations! We will book again for our next event!!Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Hi Rob, thank you for your generous comments about your recent stay at the Hilton Garden Inn Madison West / Middleton. We are glad to hear that we earned your loyalty and look forward to your next stay with us.
The lobby bar closed at 10 pm on both Friday and Sat night.Would have loved to have a glass of wine at the end o a long day.Genuine Hotels.com guest review
We stayed here over Memorial Day weekend. Staff was friendly, rooms clean, and pool area was great for the kids!Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Hi Melissa, Thanks for staying and reviewing us! We're happy you and your family enjoyed the Memorial Day and found the pool area especially fun! We hope to see you again soon!
Its whats expected. Definitely not worth $150-$160 a night, but we got it for $100 so it was good. The bed was way to firm. But the pool area was fantastic for our 4yr and 1 yr old. It was beautiful sunny day out when we were thereand the pool arra was dark and leaves you wishing for some skylights.Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you so much for taking the time to write a review about your recent stay at the Hilton Garden Inn Madison West / Middleton. It is our goal to exceed each and every guest’s expectation and it sounds that we did not do that during your time at the hotel. We truly value your feedback and take it as a tool to bring about necessary improvements at our hotel. Thank you again for your comments.
The Hilton Garden Inn, Middleton, Wisconsin, was a great place for our family to get together for the weekend. We came from all over the country for a family get together and the hotel and accommodations were great. Big lobby to gather in and a shopping center out the back door. We will return. Only negative; it was Mother's day and we were lingering […] at our breakfast table (two couples) and they pushed us out to "make room" when half the tables were empty. The individual was rude about the situation and we did nothing to merit the attitude. Read moreGenuine Hotels.com guest review
"great hotel and location!"
Great hotel, clean comfortable rooms, and nice location! Friendly staff too.Genuine Hotels.com guest review
"Loved Hilton Gardens in Madison!"
It was the first time I'd stayed at the Hilton Gardens and I found it to be very enjoyable. It was within walking distance of many shops and restaurants and I really enjoyed the Spa, gym and business center.Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you Trish for your recent review! We are delighted to hear that you enjoyed your stay! We hope that we will see you again!
Pretty great experience except for breakfast buffet. It says buffet & looks like a buffet, but the staff actually serves your food - a fact I found out by getting yelled at when I tried to get some sausage. Also, they seemed ill-prepared for more than 3 or 4 people eating at a time. Dining area was not quite half full, but there was about a 10 min. […] wait for food. Would just suggest having more food prepared & not calling it a buffet if it's not a buffet. And not barking at guests who assume that a buffet is a buffet (I wasn't the only one who got snarled at.) Other than that, it was an excellent stay. Read moreGenuine Hotels.com guest review
not sure what was going on, but i stayed for a wedding. the whole second floor hallway, and the north side of the building had the smell of sewage.Genuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Dear Derek I first would like to thank you for staying at the Hilton Garden Inn Madison West/Middleton. I welcome your comments, so we can ensure future guests will not have a similar experience. I sincerely apologize for the odor issue you had experienced during your recent stay. I want you to know that this was a seasonal isolated occurrence that was temporarily out of our control. I’m sorry we have not met your expectations and this is definitely not the quality standards to which we are accustomed to providing.
"love the location and the pool"
Great location, accommodating staff, clean, modern design and great pool. My grandson loved the pool since it was very accommodating for a 3 year old and I also enjoyed the hot tub. I would highly recommend and look forward to a future stay,Genuine Hotels.com guest review
"Close to shopping and restaurants"
Just a couple of things that disappointed me. One was that there was no available coffee unless the breakfast buffet was going. The only way to get coffee was to go back to my room and use the coffee maker there. This is the first hotel I have ever been in that did not have coffee available at all times. Also, no continental or free breakfast; only […] a buffet at what I felt was a high cost. The last disappointment was that the bathroom outlet did not work and I had to dry my hair in the entryway and use the closet door mirrors. When I told the main desk about this, I was told they would inform maintenance. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Madison West/Middleton Thank you for choosing the Hilton Garden Inn Madison West for your recent visit to the Madison area. Thank you for taking the time to share your thoughts about your experience. We always take the feedback we receive as invaluable and are always using it as learning opportunities to make our hotel and our teams stronger. I apologize that we did not deliver acceptable levels of customer service while you were staying with us. I completely understand your viewpoint and can see why you would rather enjoy the coffee in our lobby area instead of in your room I also want to apologize for the electrical issues that you found in your bathroom. I will use your comments and take them to our maintenance team. I can understand how frustrating your stay was and want you to know this is not the standard we strive for.
"Great People, Nice Facility, Inconvenient Location"
Please note: my stay was during -40 degree weather and may have been different if I could have gone outside on foot and not been in danger of damaging my skin. The hotel was comfortable, clean and the staff were very friendly. I was disappointed because the hotel is in a remote location and surrounded by retail that is not needed by the average business […] traveler. There are a handful of restaurants, none of which have impressive menus. The small bar was open all of the nights and offered a nice bottle of house wine at a very reasonable price. A shuttle was available for transport but I found it inconvenient. I found the in-hotel breakfast option very overpriced for what was offered (average free continental breakfast option). I can’t blame them for trying though because you can’t go anywhere else for breakfast. The staff customer service impressed me the most when I found the hotel gym equipment not working and did everything in their power to get at least one treadmill to work. Read moreGenuine Hotels.com guest review
"For the price, more than worth it"
I had a great stay here. It's pretty far east of Madison but a good option if you don't mind driving and given the price. It was on special through hotels.com and I thought it was a deal. Super clean and of course the great quality you'd expect from a Hilton. There is a huge pool which is awesome and a ton of fun. It's indoor so bring your swimsuit […] even in Feb! They have a bar which is nice and you can charge dranks to your room. The breakfast buffet is just ok but it is mostly all you can eat. Not to far from a Target, liquor store and bank in case you need those things. Overall, would stay here again if I needed to be in the area. Read moreGenuine Hotels.com guest review
They didn't tell us the firmness of the bed was adjustable and we slept on an extremely firm bed. We slept horrible. I happened to see the flyer by the front desk the next day and inquired. Long story short we adjusted to the softest setting and it still was too firm. We won't stay there again. Everything else was nice though.Genuine Hotels.com guest review
too short. everything was wonderful. breakfast a must.Genuine Hotels.com guest review
The hotel was beautiful- the staff friendly. The rooms were very pleasant, clean, and spacious. The breakfast was very good, and the staff was always there to make sure your coffee was hot and full. The staff also cleaned off everyone's car! It snowed the night we stayed and we walked out to a dusted off car. They definitely go out of their way to make […] sure you are taken care of. Read moreGenuine Hotels.com guest review
"Remote Hotel Location"
I wouldn't stay here again in the winter and possibly not in the summer either. This hotel is close to retail shopping and a handful of $$ and $$$ restaurants but don't expect to walk to any convenience stores for water or snacks. The breakfast options were overpriced for the quality and selection of food. If I had a car my experience may have been […] different. Overall the hotel was acceptable in regards to cleanliness and service (although the gym looked nice most of the machines did not work during my stay). Read moreGenuine Hotels.com guest review
"Great night stay"
Great price. Great staff. Got into the room late with no difficulties. Slept in late, enjoyed the late check out.Genuine Expedia guest review
Hotel was a great value for the price. Thought the front desk service was indifferent but service at restaurant was excellent. In room refrigerator was fairly noisy, frustrating because we didn't have anything in it. Couldn't turn it off because the ice would have melted and made a huge mess.Genuine Hotels.com guest review
"Terrific staff at this hotel"
We had snow on Christmas eve and when we woke up we found that the manager and his staff had actually cleaned off all the cars in their parking lot. What a great stay!!Genuine Expedia guest review
we will come back next year. Everything was great.Genuine Hotels.com guest review
"Nice hotel and great location."
Hotel was clean and updated and it was very close to store and restaurants. The price was very reasonable.Genuine Expedia guest review
Great time. Loved the breakfast service!Genuine Hotels.com guest review
"GREAT Pool for Young Kids; HVAC Needs Work;"
We had a good time. The pookl has a wonderful "splash pad" that is great for children. Our grandaughter, a toddler, loved it.The room was nice, but the heating cooling was wacko. In the first room, an alarm in the HVAC air handler went off continuously. We then moved toa different room (same floor) where the temperature alternated betwwen too hot and […] too cold -- all night. I mentioned it at checkout & the desk clerk said that the HVAC was being replaced. Read moreGenuine Hotels.com guest review
This was well worth the money and then some! Room was beautiful and clean, great staff on duty! The location is also great because it's right on the outskirt of an outdoor shopping area. Great experience!Genuine Hotels.com guest review
I stayed here two nights. Went to Madison for a couple of days and this hotel was the best of it. Very relaxing ambience, the table for working by the fire is a great idea, great breakfast buffet. In addition, you just go out by the back door and you get to a nice mall, not great for shopping but good enough to get a Sandwich from Cosi, a cup of coffee […] from Starbucks and that's all you need! Read moreGenuine Hotels.com guest review
"Convenient to meeting location"
Very nice room, although I spent little time in it. Only a few (relative) negatives: 1) inability to change thermostat setting using the directions given, so the room remained warmer than desired through the night; and 2) breakfast was pricey — I didn't need to rely on it, but I would have been hunting for an alternative eatery, otherwise. Nice shower […] setup with volume control at constant temperature. Read moreGenuine Hotels.com guest review
"Close to Taliesin, just outside of Madison."
Convenient, quiet, nice room, upscale neighborhood of Middleton, very friendly staff.Genuine Hotels.com guest review
"Great, new hotel with spectacular staff"
Pool had late hours so we could take advantage of it and would be fun for kids (it was for me even). Staff was very welcoming and helpful. Room was modern, clean, and comfortable along with the rest of the hotel. Great experience!!Genuine Expedia guest review
Nice, reasonable rates. Bed was comfortable. Location good. Issues with HD channels on cable the day we were there. Noise from adjoining room. Overall, we liked it!Genuine Expedia guest review
"Pickleball Turney Stay"
Very convenient to Hitters Sportsplex.Genuine Hotels.com guest review
This hotel is in a nice shopping area. Everything at the hotel was perfect, as always. Everything I need and nothing I don't.Genuine Expedia guest review
Very good value. 4 star amenities and ambience in a 3-star package. Would definitely stay again.Genuine Expedia guest review
"Conveniently located to my client's office..."
The Hotel has that new feeling, it was clean, very comfortable and convenient to the office where my meetings were conducted...Genuine Expedia guest review
It is a good location. There is shopping and restaurants very nearby.Genuine Hotels.com guest review
right on the beltline, nice room, no complaints. A little out of town but did not find it to be too far away from the action. Overall a very nice place to stay.Genuine Expedia guest review
"Stay for family visit."
Everything was fine as expected. This will be a good place to stay if you do need or want to stay in downtown Madison.Genuine Expedia guest review
"Very Nice Hotel and Enjoyable stay."
The staff were very helpful and pleasant. The room was very nice and the Front Desk helped by moving us to the top floor of the Hotel where we would not be disturbed by the Wedding Party Reception on the ground floor. While our stay was only one night, it was apparent the staff would be just as helpful and pleasant for a longer stay.Genuine Expedia guest review
"Advertised as West Madison but in Boondocks"
Nice hotel, super clean room. Out of the way so far west Madison that it was in Middleton. Breakfast provided for $10.99 per person. Walls so thin I could hear everything in next room including clearing the throat. Many other hotels in that area to choose from, so would try a different one before returning to this one. Must accentuate how nice the front […] desk personnel and all employees I encountered. Read moreGenuine Expedia guest review
Everything was fine.Genuine Hotels.com guest review
I was disappointed. I thought breakfast was included in the roomrate. My daughter and her 2 little girls went down to have breakfast and were told they would have to pay for breakfast. They chose to go to a local donut shop. If I had known the meal wasn't included I would have booked elsewhere.Genuine Hotels.com guest review
"Great place to stay"
Everything from check-in to check-out went great. The hot tub in the pool area is the largest I've ever seen. The location was very handy for our trip to Middleton. We would stay there again in a minute.Genuine Hotels.com guest review
"Great hotel for business travel"
Very clean , comfortable bed. Good location.friendly staff.Genuine Expedia guest review
"Family get together"
We have stayed here for 3 years. Siblings and spouses gather for the past 3 years and have had a fantastic time. We love the large table at which we can gather together. Staff is super friendly. Rooms are very comfortable and clean. We will be back!Genuine Hotels.com guest review
I left a note for the maid and they didn't honor my request. Sour Creamers in the roomGenuine Hotels.com guest review
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