"Disregard of customers during renovation"
Horrible, terrible service in restaurant though we gave it a couple of tries. Construction crew Had total disregard of customers. Snobby check in. If it weren't in a fabulous little town it would be out of business!Genuine Hotels.com guest review
"Ok but wouldn't recommend"
Hotel was ok. Bathroom was not functional for 2 people to get ready. Air conditioning was extremely loud so had to open window. 6am the garbage truck was right outside my window. Too pricey for ammenities.Genuine Expedia guest review
"Nice Room that had problems"
Bathroom sink was broken, plumbing made noise all night, heater/air conditioning unit did not work properly. a lot of channels on the television did not work. No morning breakfast except for coffee. For the amount we paid we did not receive what I would consider normal amenities.Genuine Expedia guest review
bad service and over-priced --hotel has lots of rooms open--no surprise, I guess-but they still put us in a room in a wing under construction.Genuine Expedia guest review
"Snow King Condos"
We stayed at the Snow King Condos that are off the main resort property. These are old condos that need updating and have no air conditioning. There were lots of fans in the unit and we had them running day and night. With the warm summer temperatures, these units heat up, especially the upstairs portion where the kitchen, family room and master are […] located. Even with the cool nights, we could barely keep these units tolerable. The unit we stayed in, 2301, had old appliances (harvest gold color), small bathrooms with old tile and a electric water heater that could not even give us enough hot water for two showers. These condos are also in a residential neighborhood that is a bit sketchy. I am surprised that the Snow King would be affiliated with these rentals. Better left to VRBO so you know what you are getting. Stay at the Hotel or at the Love Ridge units that are nice. Read moreGenuine Expedia guest review
"lots of fluff with little substance"
Above description means that while the hotel and setting are quite attractive they fail to provide basic provisions for average travelers such as a coffee maker or micriwave or small fridge in the room. And, when we called the front desk for help on something the front desk clerk was quite condescending in attitude. They give all the smiles up front […] but don't provide substance or service to back it up. Even the parking lot was kept in total darkness all night with no lighting to protect autos and valuables.M Read moreGenuine Expedia guest review
My family had a wonderful stay--we love the restaurant and pool service. The room was perfect for us.Genuine Hotels.com guest review
"Close to town, very comfortable"
The hotel is in very good condition. The rooms were spacious and nice. Excellent bedding. Plenty of services onsite. Our only complaint was housekeeping. Several times they failed to replace towels even though they were on the floor, as instructed. They also failed to replace glasses sometimes. They did a good job on cleaning the room and bathroom however. […] Another minor complaint was noise. We got rooms by the elevators, so I guess that is to be expected. Other than those things, it was a nice place, with beautiful views from all sides. Read moreGenuine Hotels.com guest review
We were given a free upgrade from a standard room to a one bedroom condo! The views were great from the covered balcony and the condo was spacious with a great master bath! Wish we could have stayed longer.Genuine Hotels.com guest review
The location of the hotel was the best part of the stay. The rooms are updated, small and well decorated. The biggest draw back was no coffee maker in the room.Genuine Expedia guest review
"Remodeled beautifully but not very kid friendly."
Hotel is newly remodeled, but found it to be not kid friendly. Staff in the bar a bit rude.Genuine Expedia guest review
"Not worth the dollars"
Construction in process, room clean, expensive for room and amenities Paid hundred less for best western, and nicer facilities on tripGenuine Expedia guest review
"Best rate in Jackson Hole"
It was ok. I wouldn' say that the staff was overly-friendly, but the room was very comfortable and clean. The filter on our A/C unit had never been cleaned or replaced so it was hard getting cool air. We left it out hoping that the cleaning service wouild take care of it. We did like the location.Genuine Hotels.com guest review
"Nice resort in jackson hole"
I guess this place would be really packed in winter but it was a great place to stay even in Summer. We booked two rooms and both were clean and comfortable. It is on the edge of the town (next to the ski slopes) but only a few minutes drive to all the restaurants. There is an upscale restaurant within the hotel itself. We really would like to go back […] to this place in winter some time. Read moreGenuine Expedia guest review
"Nice facility, great location, poor service"
Check-in delayed inordinately - 2 hours, until after 4:30, when room change was provided. no room cleaning service during stay. High rates disproportionate to support. Nice room, but far beyond what was wanted, and poor service incongruous with cost.Genuine Expedia guest review
"New and Improved"
We had a great stay at the Snow King. The staff was very helpful and friendly. The rooms were nice and the hotel is clearly being upgraded. There was a lot of work still being done in the hotel but it didn't bother us one bit. I would definitely recommend it. I suspect when all is said and done this one will be out of our price range, so it was nice […] to stay in a great place at a not too expensive price. Read moreGenuine Hotels.com guest review
Nice place to stay. Enjoyed room - excellent bed and pillows. Most people there seemed to have a breakfast included with their stay, would have been nice to have that option when reserving the room. Otherwise, everything was very good.Genuine Hotels.com guest review
"great for the summer, bet it's heaven in the winte"
they just redid the hotel- and it is modern meets mountain. definitely a great spot to stay and an easy walk to the top restaurants and bars in Jackson. I will definitely stay there when I go back.Genuine Hotels.com guest review
The entrance and building look great. The hotel staff was friendly. The bed was awesome and linens. Directions to our room were poor and unsure had to call front desk for help.Genuine Expedia guest review
We stayed in 4 bedroom condo . Very specious and clean. Airport shuttle was very convenient. Great customer service.Genuine Hotels.com guest review
"Overnight in Jackson"
This is a delightful hotel for a stay of any length. It is close to downtown. One could walk to downtown, or catch the free local shuttle, which we did. The staff at the hotel was friendly and competent, the beds comfortable. We came through in the summer, but I'm sure it would be great for a ski trip.Genuine Expedia guest review
"Ovrpriced room still being rennovated"
This hotel was very expensive for what we received. The room was recently renovated (smelled of fresh paint), no pictures on the walls, no coffee maker, refrigerator or other amenities that one might expect at this priced hotel. There was a ceiling fan in the bathroom, but it didn't work. Room 102, at ground level, was next to a service door, so we […] could not have our window curtain open because workmen walked in from of the window when coming in and out of the service door. There was coffee in the lobby, but only regular coffee. For decaf or hot water, you had to go to the restaurant (there was no charge, but it was inconvenient. Read moreGenuine Hotels.com guest review
"Not a pleasant stay"
Wasn't a coffee pot in the room and when we went to the lobby The coffee pots were empty and no one was making any more. We had payed for a buffet breakfast for two days threw Expedia And they did not want to honor that until we threatened to leave On the first morning,.For $250 a nite and you can't get a cup of coffee I will not be back to snow ki […] ng... Read moreGenuine Expedia guest review
Hotel has recently been redone and rebuilt. We arrived relatively late and night and were able to take a relaxing hot tub in their beautiful hot tub .. lit with purple lights and really serene. Then we sat out on wonderful couches by the lit firepits. So relaxing, pretty and fun. the bar area was just redone too and the food was delicious. Can't recommend […] this hotel enough. terrific! I would definitely go back. Read moreGenuine Hotels.com guest review
We stayed here for our Jackson getaway trip. I was expecting more from the renovations that were bragged about. Our room appeared very clean, but within a few hours, my allergies were going crazy. The AC filters were filled with dust/dirt. As soon as we would get out of the room, my allergies calmed down. If you have any type of respiratory issues, […] I would think twice before staying here. I'm not even one that suffers from regular allergies, but this was ridiculous! Read moreGenuine Hotels.com guest review
The hotel is OK, but way overpriced. Service is not so great, you have to ask for things that you usually get by default. At price well over $200/night I wouldn't recommend it and wouldn't stay there again.Genuine Expedia guest review
"Staff was not helpful at all!"
We didn't get help with luggage, directions to room. Not enough towels. Over priced!!!Genuine Expedia guest review
"Great bed with a few quirks"
Since they were quite full, at no extra charge they moved me to a condo with the same bed I requested. The condo was very nice, but both DVD players did not have the correct remote controls and therefore were not usable. The bed was SUPER comfortable, and the service was fine. A nice place with a few little things that either did not work or were a […] little hard to work with. Read moreGenuine Hotels.com guest review
"Miserable room in non renovated section"
Poorly maintained unit. Staff tried to be helpful but a sub-par experience due to condition of the unit.Genuine Expedia guest review
Bathroom not in good shape. Bath tub would not drain, shower knobs needed repair. Air conditioner very loud. Good location though just an older hotel in need if updatingGenuine Hotels.com guest review
The most disappointing was even though it had a full breakfast, there was nothing stating that there was a price to be paid, i was under the impression that it was part of the daily rate we paid. Also only one dryer was operable, no fan in the bathroom, bathroom door kept sticking.Genuine Hotels.com guest review
"Snow King was okay."
Staff was very helpful and responsive. Restaurant and bar are comfortable, food okay. Unit could be updated with more amenities, but it was clean and comfortable. Minimal inconvenience from ongoing construction. Lots of good dining nearby.Genuine Expedia guest review
"Too expensive for what you get"
Was disappointed; expensive for a typical hotel room. The room had been remodeled and they were still working on the area because we were awakened at 8 am with drilling sounds. This was a blind purchase and it was supposed to be a great deal; I won't do that again.Genuine Expedia guest review
"Condos are not part of the renovation"
The hotel was recently renovated and looked lovely. Warning--the condos are owned separately and were not part of the renovation. Our condo was very dated with old matted, stained carpeting and mold in the bathroom. All fixtures and appliances were the cheapest quality. We were there in July and like most mountain towns there is no A/C, which is fine […] as a fan in the evenings works fine--but we had no screens on the windows and got eaten by mosquitos in the night. Other condos might be newer but there is really no way to tell what you will get. Hotel pool was very nice and good sized. We regret staying in the condo. Go for the hotel! Read moreGenuine Hotels.com guest review
"Snow King Resort"
Great experience. We hadn't been to Jackson Hole in a few years and this hotel was a great locationGenuine Expedia guest review
Resort hotel had many amenities. Our family used fitness center, ski lift for luge ride down mountain, and played miniature golf. Resort was also close to downtown square which is a plus. All hotel personnel that we utilized were very helpful and friendly. I would stay at resort again.Genuine Expedia guest review
"Hotel with a view of mountains and town."
The Snow King was a comfortable resort hotel. It was a little far from the town square, but there are START buses that pick up guests quite often and you can ride downtown. There are also pick-up services for float and white water raft trips right at the front door. There is still some remodeling going on and they were painting the hall when we were […] visiting. There is also no fridge or coffee pot in the room. It is just your basic standard room. However the beds were VERY comfortable, it was quiet, it was clean and everything was pretty much new and remodeled. There is complimentary coffee in the lobby until 8:00 every morning. Read moreGenuine Expedia guest review
"Good for extended stay"
Was only there for a one nite stay. A bit expensive for that but had no other choice. Place was good for a resort and everyone was friendly.Genuine Expedia guest review
"Great location and accomodations"
Newly renovated rooms, comfortable beds, wonderful pool and big hot tub in great location. Front staff could have been friendlier and would have been nice to have coffee available in the room. Otherwise, highly recommend!Genuine Expedia guest review
"Nice, but pricey."
Pros: Location Staff helpful Lovely setting Cons: After an early start hiking, we returned after 3 PM to find we had to wait to shower while our room was being cleaned. Pricey.Genuine Expedia guest review
Overall I was disappointed with the facility. Service was decent, room was fair, elevators were in bad shape and incredibly slow, coffee in the morning at the lobby is only available till 8am then after that you had to go to the restaurant which is ridiculous. The selection of drinks & snacks available to purchase next to the front desk was very poor, […] and we did not enjoy the limited selections at the restaurant. Location is convenient to town which is nice. Read moreGenuine Expedia guest review
Nice location but still close enough for a stroll into town Newly remodeled bar area. Food was very good other than overpriced breakfast buffet Would stay there againGenuine Hotels.com guest review
"Nice, very friendly staff, food / bar lacking"
The establishment was very nice, clean, modern. Great location, nice scenery.. Everyone was VERY friendly. The food (breakfast buffet) was honestly not good at all. (really) and for $15 it was obscened ($15 is fine if the food is decent and there is a little variety; here there were scrambled eggs, nasty greasy sausage, decent bacon, under ripened fruit, […] white + wheat bread (really? that's it for $15?), nasty tiny grocery store mini-muffins, and no coffee or tea available unless you hunted down a waitress but dont expect a refill). Anyway, other than the food and the lack of training and attention on bar staff (didn't I mention that..... 10 patrons, 3 bartenders, 15 minutes for 2 drinks which ere part of their drink special menu). The building is beautiful, location is great, staff is wonderful, DR and loungs have very nice settings. My ranking assumes this facility will work on their food and bar service. Read moreGenuine Expedia guest review
"Resort close to ski slopes"
Nice hotel but for the price, no amenities. No room service, no coffee pot in room, no refrigerator or microwave in room. The bartender was rude and not very customer friendly. Coffee available only until 8am, then they charge for it. Staff not very customer friendly. Would not recommend this hotel.Genuine Expedia guest review
"Very nice mountain condo"
The 3 bedroom condo we stayed at was beautiful and very spacious We had 6 adults staying there and we never felt we were in each others way Having three complete baths plus a powder room also helped Overall very satisfiedGenuine Expedia guest review
The hotel room was loud. You could hear anyone talking in the hallway and in the morning the bus would be backing up and their alarms would be like an alarm clock in the roomGenuine Expedia guest review
"Nice hotel, close to the mountain"
The hotel was nice, but a bit outdated. However, they were in the process of remodeling so that should improve. No coffee pot or mini fridge in the room which for a resort room, would have been expected. Pillows were very uncomfortable, but beds were good. Nice access to activities and town. Staff was nice, but didn't follow through on requests.Genuine Expedia guest review
"Hotel in the mountains"
I liked that the hotel is close to downtown Jackson Hole. I liked being up next the mountains also. I was disappointed that I didn't know that the hotel was undergoing renovation. The elevators were broken and the noise was annoying. The fire alarm went off twice during the night.Genuine Expedia guest review
Good hotel with a good location that was within walking distance of town. The towels were wonderful and the room was very nice. They are still doing some renovation but did not seem to cause any problems with our stay. We would stay here again if we traveled here for another vacation.Genuine Expedia guest review
"A constant construction site"
The hotel is trying to improve by doing a make over. Too bad the guest have to live through it. The whining of the saws poolside all day long, the welding at dinner, the halls blocked by work men! Terrible. It was my second visit so I know it needed a renovation but stay closed til it is finished!!! Do not take my money to live in a construction si […] te!!! Read moreGenuine Hotels.com guest review
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