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  • The Royal Hotel
  • All hotels in Durban, South Africa
All hotels in Durban, South Africa
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1 room,  2 adults 
Adults Children
Room 1:

The Royal Hotel - Durban

-29.859266, 31.025465
3 stars
267 Smith Street, Durban, 4001 South Africa ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $94 $58
available on 05/26/13
Price Match Guarantee
3.0 19 5

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    The Royal Hotel
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near The Royal Hotel

    • Farewell Square Hotels - Durban 67 yards
    • Durban City Hall/Natural Science Museum Hotels - Durban 120 yards
    • Old Courthouse Museum Hotels - Durban 230 yards
    • Workshop Mall Hotels - Durban 390 yards
    • Exhibition Centre Hotels - Durban 720 yards
    • All landmarks in Durban

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    Overview of The Royal Hotel - Durban

    Location.
    Located in Durban (Durban Central Business District), The Royal Hotel is close to Farewell Square, Sahara Stadium Kingsmead, and uShaka Marine World. Also nearby are Durban City Hall/Natural Science Museum and Old Courthouse Museum.

    Hotel Features.
    The Royal Hotel has a full-service spa, an outdoor pool, and a health club. Public areas are equipped with wireless Internet access (surcharges apply). Business amenities at this 3-star property include a business center, small meeting rooms, and a technology helpdesk. Dining options at this spa hotel include a restaurant, a coffee shop/café, and a poolside bar. The staff can provide wedding services, business services, and limo/town car service. Additional amenities include a children's pool, spa services, and a steam room. Guest parking is available on a limited first-come, first-served basis (surcharge). The property has designated areas for smoking.

    Guestrooms.
    The 204 air-conditioned guestrooms at The Royal Hotel include safes and complimentary newspapers. Wireless high-speed Internet access (surcharge) is provided. Televisions are equipped with satellite channels and pay movies. Bathrooms offer handheld showerheads, bathrobes, makeup/shaving mirrors, and hair dryers. Additional amenities include coffee/tea makers and windows that open. In addition, amenities available on request include in-room massages, extra towels/bedding, and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.

    Image of The Royal Hotel, Durban
    3.0 out of 5 Good (19 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The last time I stayed here was in 1979 and it had a real vibe in those days but now it is a bit jaded and quite it is best for the business traveller... due to its location not good for the beach junkie but food is excellent and value wise an all round good experience by Colin  from Johannesburg, South Africa on 02/02/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Executive Double

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One Queen Bed
    Complimentary wireless Internet access and wireless Internet access (surcharge) keep you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A coffee/tea maker is supplied. You will have bathrobes, complimentary toiletries, and a hair dryer. A safe, complimentary newspapers, and a wake-up call service are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Climate control
    • Coffee/tea maker
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Direct-dial phone
    • Electronic check-out
    • Extra towels/bedding
    • Hair dryer
    • Handheld showerhead
    • In-room childcare (surcharge)
    • In-room massage available
    • In-room safe
    • Makeup/shaving mirror
    • Pay movies
    • Satellite TV service
    • Turndown service
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    Executive Twin

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    Complimentary wireless Internet access and wireless Internet access (surcharge) keep you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A coffee/tea maker is supplied. You will have bathrobes, complimentary toiletries, and a hair dryer. A safe, complimentary newspapers, and a wake-up call service are among the conveniences offered.


    Room Details

    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Climate control
    • Coffee/tea maker
    • Complimentary newspaper
    • Complimentary toiletries
    • Cribs/infant beds available
    • Daily housekeeping
    • Direct-dial phone
    • Electronic check-out
    • Extra towels/bedding
    • Hair dryer
    • Handheld showerhead
    • In-room childcare (surcharge)
    • In-room massage available
    • In-room safe
    • Makeup/shaving mirror
    • Pay movies
    • Satellite TV service
    • Turndown service
    • Wake-up calls
    • Window opens
    • Wireless Internet access (surcharge)

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    • Pets not allowed
    • Check-in time starts at: 2 PM
    • Minimum check-in age is: 18
    • Check-out time is: 10 AM
    • American Express
    • Diners Club
    • MasterCard
    • Visa

    • All guests staying in hotel guestrooms must be registered with the hotel.

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Coffee shop or café
    • Designated smoking areas
    • Elevator/lift
    • Number of buildings/towers - 1
    • Poolside bar
    • Restaurant
    • Swimming pool - children's
    • Swimming pool - outdoor
    • See more facilities
      • Air-conditioned public areas
      • Luggage storage
      • Parking limited (surcharge)
      • Total number of rooms - 204
      • Wireless Internet access - surcharge
      • Year Built 1845
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Complimentary toiletries
    • Cribs/infant beds available
    • Electronic check-out
    • Hair dryer
    • Handheld showerhead
    • In-room childcare (surcharge)
    • In-room safe
    • Window opens
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Direct-dial phone
      • Extra towels/bedding
      • In-room massage available
      • Makeup/shaving mirror
      • Pay movies
      • Satellite TV service
      • Turndown service
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Parking garage
    • Porter/bellhop
    • Sauna
    • Security guard
    • Shoe shine
    • Spa services on site
    • Steam room
    • Tour assistance
    • Use of nearby fitness center (discount)
    • Wedding services
    • View more services
      • Airport transportation (surcharge)
      • Babysitting or childcare
      • Beauty services
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Floor butler
      • Full-service health spa
      • Hair salon
      • Health club
      • Laundry facilities
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Parking (surcharge)
      • Secure parking
      • Valet parking
    • Business & Event
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Secretarial services
    • Technology helpdesk
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
    • Accessibility Features**
    • Accessible bathroom
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    National rating

    Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa’s official quality assurance organization.

    Dining

    The Royal Hotel has a restaurant serving breakfast and dinner. 24-hour room service is available.

    Recreation

    An outdoor pool and a children's pool are on site. Other recreational amenities include a health club, a sauna, and a steam room.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics nearby
    • Bird watching nearby
    • Boat launch nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature nearby
    • Helicopter/airplane tours nearby
    • Ice skating nearby
    • Motor boating nearby
    • Personal motorized watercraft on site
    • Racquetball/squash nearby
    • Rowing or canoeing nearby
    • Sailing nearby
    • Snorkeling nearby
    • Surfing/boogie boarding nearby
    • Swimming nearby
    • Water skiing nearby
    • Windsurfing nearby

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • A city/local tax will be charged

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    All hotels in Durban, South Africa
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    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Durban - 100 yards
    • Farewell Square - 100 yards
    • Durban City Hall/Natural Science Museum - 100 yards
    • Old Courthouse Museum - 200 yards
    • Workshop Mall - 400 yards
    • Durban Central Business District - 600 yards
    • Exhibition Centre - 700 yards
    • Kwa Muhle Museum - 800 yards
    • Durban International Convention Centre - 800 yards

    0.50 - 1.0 mi

    • Juma Musjid Mosque - 900 yards

    3.0+ mi

    • Durban Intl. Airport (DUR) - 8.9 miles
    • Pietermaritzburg Airport (PZB) - 41 miles
    All hotels in Durban, South Africa
    Reviews
    • All (19)
    • Business (5)
    • Romance (0)
    • Family (5)
    • Friends (0)
    • Other (9)
    3.0 / 5
    Good

    Score breakdown (from 19 reviews)

    • 5.0
      (1)
    • 4.0
      (7)
    • 3.0
      (5)
    • 2.0
      (3)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      3.6
    • Service
      3.2
    • Comfort
      3.7
    • Condition
      2.7

    Reviews: Overall

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "Best for the Business Traveller"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The last time I stayed here was in 1979 and it had a real vibe in those days but now it is a bit jaded and quite it is best for the business traveller due to its location not good for the beach junkie but food is excellent and value wise an all round good experience
    Genuine Expedia guest review
    Other trip
    Feb 2, 2013
    Colin
    US

    The Royal Hotel - Durban
    1.0 / 5
    Poor
    "DO NOT STAY HERE, NO USABLE INTERNET SERVICE."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The Internet service was virtually unbearable. My room would connect with 3-4 bars, but drop the connection about every 3-5 minutes, with uploads speeds EXTREMELY SLOW. 2 of my friends in other rooms on different floors experienced the same for 4 days. I spoke to the front desk 3 times, and they finally admitted that Internet service was very poor in […] the rooms, and suggested I try the lounge adjacent to the front desk. I did, and the Internet would drop off every few minutes the same as in the rooms. I don't believe there was any real concern about this quality of Internet service. The front desk told my friend in another room that they called the service people in Johan., but the service did not improve our entire stay of 4 days. I tried 2 different computers, always cutting out every few minutes and only download at aprox 50-10kbps. This quality of Internet service, or complete lack of, makes doing any business or email on the Internet completely impossible. I would NEVER stay at this hotel again due to this one detail of which no attention was given to resolve. Completely unacceptable in the modern business world. You have been warned!!! Read more
    Genuine Hotels.com guest review
    Business trip
    Sep 30, 2012
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "close to all"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    my stay was good and i would definately recommend other customers to stay at Royal hotel. Breakfast was superb.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    IE

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "overall great service received-"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel staff very friendly and service orientated-its a city centre hotel so very good for business-but weekend price deal was really great- Access to parking really good,however our hired car seemed to have been scratched and dented on 1 panel- (parking bays too narrow) We were told car park is not managed by hotel. All hotel staff, very efficient and […] although hotel seems to be downgraded in many aspects ,the staff culture of 5 star service is still experienced- Well done staff and management! Read more
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    ZA

    The Royal Hotel - Durban
    3.0 / 5
    Good
    "Developing relationship"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      2.0
    Awesome place to be. Small improvements that needed at the kitchen carteering and caring for people.
    Genuine Hotels.com guest review
    3 night family trip in Mar 2013
    Jacob
    ZA

    The Royal Hotel - Durban
    1.0 / 5
    Poor
    "never again !"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    nothing worked in that room ! from the a/c to the bath tub !! Service was also extremely disapointing
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    jen
    ZA

    The Royal Hotel - Durban
    2.0 / 5
    Fair
    "Friendly staff is about all you get"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    When I arrived, I was warned that the air conditioning was not working, but as this was a pre-paid booking, I checked in. Room had very musty smell. TV reception poor. Dinner: the Grill Room had a buffet that promised roast lamb but I was told that it was not brought out as it 'was no good' The onion soup was very good but the rest was the sort of food […] you'd expect on a construction site. I was offered grilled lamb chops. These looked good on arrival but had a very, very strange taste. Went uneaten. Not the hotels fault, but the water had a strong and very unpleasant smell. Showering in this smelly water took great determination. Breakfast buffet looked okay, but the chef was unable to deliver a fried egg. After sending them back twice, I abandoned breakfast. Now I understood why dinner was so unacceptable. It may have been a different chef on duty, but clearly the standards in the kitchen are below par. Plan to eat elsewhere. Read more
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    ZA

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "very pleasant stay"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    We had stayed here many years ago but it was just as pleasant.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    ZA

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "access to beaches and wilsons wharf"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    great, i will visit again...
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    bryce
    ZA

    The Royal Hotel - Durban
    2.0 / 5
    Fair
    "Poor hotel state"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    The hotel is very beautiful with the Royal feel, but its management needs to do something. There's poor maintenance, tv not working, room lights not working, no air-conditioning, iron not working- nobody was sent to fix these after being reported during the 4 nights stay. I think they take guests for granted.
    Genuine Hotels.com guest review
    4 night family trip in Dec 2012
    A Traveller
    ZA

    The Royal Hotel - Durban
    1.0 / 5
    Poor
    "Such a shame!!!!!"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      1.0
    The Royal was once a top hotel. We have stayed there many times. Such a shame then, that we have finally given up & are totally fed up with substandard service! We stayed in an Executive Suite. Which was beautiful. BUT! Service was non existent. The hotel is badly under staffed & they cannot cope. The location is central, which should be a plus, but […] the state of Durban City centre is such that you feel unsafe & have to be driven everywhere. We will now be staying at beach front hotels in future. Northern beach on the Golden Mile will be our place of choice. Read more
    Genuine Hotels.com guest review
    3 night trip in Dec 2012
    A Traveller
    ZA

    The Royal Hotel - Durban
    3.0 / 5
    Good
    "close to all must see sights"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    quality of service is to be improved chef between 24-28 not a great cook and the Indian floor manager during breakfast only attends to the needs of Indians and discriminate us. food overcooked, not tasty, slow orders and burnt. from 30th to the 2nd. great chef, great food and a caring attitude from floor manager to all staff. reception's attitude good […] all the way.TV not working in rooms. carpet not sweeped or hoovered. towels not replaced, but house keeping managers attends to complaint's promptly. pool dirty and children like swimming. Read more
    Genuine Hotels.com guest review
    5 night family trip in Dec 2012
    zodwa
    ZA

    The Royal Hotel - Durban
    3.0 / 5
    Good
    "Can be better."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Good place, i know it used to be god but seems standards have dropped.
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    ZA

    The Royal Hotel - Durban
    2.0 / 5
    Fair
    "Not the best"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    Dirty room. Terrible breakfast, slow with service, food at breakfast was pathetic. Leaking toilet in room. Can't believe this place is still operational. Should have been shut down long ago. Their standards have a lot of catching up to do. Positives: Had a good meal at Palm court lounge.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Pranesh
    ZA

    The Royal Hotel - Durban
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in May 2012
    A Traveller
    GB

    The Royal Hotel - Durban
    3.0 / 5
    Good
    "The Royal came through for us"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Our original plan of 1 night turned into a 3 night stay due to the wonderful recovery of service from staff. One word to management caused a complete turnaround, making our stay a very positive experience. We are confident the new management will have The Royal one of Durban's top hotels in no time.
    Genuine Hotels.com guest review
    1 night trip in Feb 2012
    A Traveller
    ZA

    The Royal Hotel - Durban
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    The Royal Hotel in Durban - helpful and friendly staff. the hotel is close to the beachfront
    Genuine Hotels.com guest review
    2 night family trip in Dec 2011
    A Traveller
    ZA

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "Be aware!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    The Royal has a wonderful staff, friendly and helpful. It has very good conference amenities. There are wonderful views of Durban from the bedrooms on the upper floors. Visitors should be aware that many areas of Durban are unsafe for visitors.This means that it is advisable to restrict sightseeing on foot to the immediate hotel environs. However, it […] is very easy to get taxis to places of interest or join one of the many organised tour to places such as the Drakensberg mountains of the Valley of the Thousand Hills. Although the hotel advertises wi-fi internet connections in all rooms, the reality is that connection is only possible on the ground and first floors. The internet connection is not reliable and download speeds are very slow. Be aware that time-keeping is not reliable. In particular, if you rely on the airport shuttle bus to get to the airport - go an hour early. We had to take a taxi when the shuttle didn't show at the expected time. Read more
    Genuine Expedia guest review
    Business trip
    Nov 20, 2011
    A Traveller
    IE

    The following reviews were posted by Hotels.com guests from other countries

    The Royal Hotel - Durban
    4.0 / 5
    Excellent
    "Hotel Royal, Durban"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    O hotel é bem localizado, próximo às principais atrações de Durban. O pessoal da recepção foi bem receptivo, embora não tenham conseguido antecipar nosso check-in. Também não conseguiram nos oferecer um café da manhã mais cedo, embora o tivessem prometido.
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    BR

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Durban, South Africa
    Review written by a customer who has booked on Hotels.com.
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