"Lovely hotel - great location near the beach"
Brilliant holiday - very enjoyable and relaxing. Loved being right by the beach.Genuine Expedia guest review
"Amazing location and perfect for New Year's Eve!"
We spent New Year's Eve, the day before and the day after at this amazingly situated hotel. First, the good: Steps, literally, from the Andaman, good beach restaurants and a roped-off swimming area. Nice breakfast buffet with stunning view and regular coffee refills. On-site massages. Good location. Upgraded to a room with patio doors that opened basically […] onto the pool with swim-up bar. Now... the bad: I don't know what the deal is, but our room on the ground floor... smelled like a sewer. We tried putting our trash can over the drain and it didn't work. I don't understand. Our friends' room was not as nice, but was 1 floor up and smelled fine. This seemed to be consistent around beachy areas in Thailand. Service was good most places at the hotel but the pool bar was pretty bad. All around an amazing location and good service, truly. Read moreGenuine Hotels.com guest review
Great value. Resort has many wonderful features and services. Well maintained. Ideal for a 3 to 5-day stay following arduous journey through SE Asia.Genuine Hotels.com guest review
"Not a quiet hotel that we thought we were booking"
Most of the rooms face the pools and not the sea view as advertised. There is a holiday wing and a family wing but they do not tell you about them nor ask you which one you want. We went as a couple with no children but got a room on the 2nd floor facing the pool in the holiday wing. Very noisy and not the sea view booked. The hotel staff was gracious […] to change our room, which was one of the few sea-view rooms on the 4th floor. However, later we discovered that we were in the holiday wing, so noisy with all the holiday activities. It is not a quiet hotel, more like holiday med with lots of holiday activities. Also not enough hotel beach chairs. Hotel rule is not to reserve them for more than an hour but this rule is not implemented. People reserve them at the same time in both beach areas and pool areas while using them in one area only. Staff are reluctant to take action. Read moreGenuine Expedia guest review
"My first visit of Thailand"
Very good value for the price. Good job --Thanks! Very well mantained fasilities, friendly and helfull staff I enjoied the whole experience.Genuine Expedia guest review
"Nice resort in gorgeous location."
We were only here for one night before our flight back to Bangkok, then to canada and it was very nice. The grounds, facilities and room seemed very well taken care of and were neat and clean. The beach at sunset was beautiful. Jamba Juice, the on sight restaurant (not the smoothie chain) was very good and romantic overlooking the beach in the evening. Sadly […] breakfast wasn't included in our package and wifi was only free in the lobby/ restaurant area. Not the end of the world by any means, but most hotels/hostels/guesyhouse/resort we stayed at during our trip through SE Asia usually includes these things. The main strip right in front of the hotel had nice restaurants, massage parlours etc. venture too far away and the local scene then ventures what it seems into more "adult" bars and massage parlours. Not for me and my fiancée. Stick to the resort and you're fine. Good spot to stay over all. Read moreGenuine Hotels.com guest review
"From the website I expected something better."
Just a very average 2/3 star hotel. As ever Best Westerns seem to have some strange arrangements. This time it was the stairs arrangement from the Lobby. Location in terms of being "close" to BangTao beach is good, but it is in a quite a pokey location, seemingly surrounded by down market 'tourist' shops and the like the hotel sites right on a dusty […] minor road. When I booked on Expedia I thought I was getting a 4 Star hotel at a discounted rate. Reality was a 2/3 star hotel at an average rate. Don't plan to go back. Read moreGenuine Expedia guest review
"Old and shabby"
Check in and the overall service was ok, nice and helpful staff. Restaurants and food was satsifactory. Room was quite big and guess had the amenities you need. But the hotel/resort felt old and worn out. However, as I havent been to Phuket before I have nothing to compare to, but for sure if this was the benchmark for a 4-star hotel I will opt for […] 5-star next time! Read moreGenuine Hotels.com guest review
"Friendly staff, nice hotel, but expensive Internet"
The hotel is in reasonable condition, overall very comfortable and the staff are great. The pool is ok and the gardens are pretty. The big let down is the Internet, there is free Internet in the lobby however it doesn't work. (Staff told me this was a permanent problem not a temporary issue.) The only option is paying for wifi Internet by the hour […] which really isn't good enough for a 4 star hotel in 2012. (I can't recall the charge but it was approx USD6 an hour.) Read moreGenuine Hotels.com guest review
"Good hotel for cheap prices. Recommended!"
Room was clean and cleaned daily, food was pretty decent as well. I've stayed on the same beach at a different hotel before and this one was cheaper but much better. Internet was free in the lobby which was nice. The only bad bit really was that there was an off-putting sewerage smell in the back sections of the hotel. We stayed on the top floor which […] had great views of the ocean and the pool - stay at one of those unless you don't mind being greeted by an unpleasant smell! The pool was lovely (there are two actually) as was the beach. There was a swim up pool bar with cheap drinks which were lovely too. Recommended for anyone (families or couples) who want a cheap stay on a beautiful part of Bang Tao beach. Close to great restaurants (both on the beach and in "town"). Would definitely go back. Read moreGenuine Expedia guest review
"Dependable clean Hotel in Bangtao Beach"
A nice and clean hotel conveniently located at Bangtao beach with easy access to Surin Beach as well as to Bangtao beach. Everything was efficient and easy at this Best Western place. A good 4 star hotelGenuine Hotels.com guest review
Отель хорош во всем. но есть несколько недостатков. 1. При отеле не самый лучший пляж на острове.. ябы его поставил вторым после патонга. вода мутноватая. пляж скучный. Купаться ездили на Сурин. там и волны и чистая вода и народ веселей. 2. Рядом ничего нет. кроме пары улочек с торгошами. кафехами. массажами. Даже если брать мопед, как сделал я, то […] до патонга пилить около 25 минут. а до южных точек острова и смотровых площадок и вовсе около часа. Влад на ресепшене помог, спасибо ему. но не берите экскурсию типа рыбалка на первоклассной яхте у него! Я так понял он всем ее предлагает... дорогое удовольствие. а так называемая яхта, фотографии которой он показывает на деле оказывается обычным тайским баркасом. еще вполне вероятно что у кого-то из "рыбаков" начнется морская болезнь потому-что ехать не близко. и экскурсия будет испорчена.. Read moreGenuine Hotels.com guest review
"Bon séjour en général"
Petit déjeuner copieux avec vue sur la mer !! mais lits très durs et massages dans le fond du jardin pas top...Genuine Hotels.com guest review
雖然酒店的地方比較偏僻,但是酒店服務人員態度很好, 連做Massage的姐姐都笑容滿面,令人感覺好舒暢! 酒店附近有24小時Family Mart, 又有好多餐廳, 多Massage店, 正呀!Genuine Hotels.com guest review
Dette er et veldig fint hotell for familier med barn. Det er mye aktiviteter for barn og foreldrene :-) Vi var veldig fornøyde.Genuine Expedia guest review
"Bra for avslapping"
Fint hotell rett på stranden, passer for total avslapping, Noen få butikker og restauranter i nærområdet, men ikke noe "sentrum" å snakke om. Harde senger, rene rom.Genuine Hotels.com guest review
"Fint for total avslapping"
God beliggenhet rett på stranden, med dårlig nærområde. OK mat i restaurantene. Frokosten var grei, ikke noe mer. Upåklagelig service og hyggelig betjening, dog noe dårlig engelskunnskaper. Rene rom og uteområde.Genuine Hotels.com guest review
"Главное преимущество отеля - замечательный пляж"
В этом отеле отдыхал два раза. Для 4* - идеальное сочетание цены и качества. Главное отличие от большинства даже 5* - замечательный пляж, где наличие деревьев позволяет, при необходимости, всегда себя чувствовать комфортно.Genuine Hotels.com guest review
Ett fantastiskt hotell vid stranden.....Utmärkt polområde och rummen är till stor belåtelse med bekväma sängar...Bra balkonger.....Och det är fantastisk personal och service på hotellet.....Genuine Hotels.com guest review
Normaalse euroopaliku suunitluse teenindusega hotell, kus paraku kõikide lisateenuste ; shuttle Patongi , internet, trükkimine küsitakse lisamakse.Hommikusöök piisas, hotelli ees olev rand ühiskondlik kuid puhas, rannatoolid eritasu, 100BHT eest päevas. Puudus restoranides ala carte õhtusöögi võimalus ( kas buffet või set menüü). Aga hotelli ümbruses […] oli piisavalt söögikohti, pesu pesemise kohti ja ka kõike muud. Hotellil oma parkla mis meile sobis kuna olime autoga.Asub eemal Patongist Katalt ja Phuketi linnast. Sõit Shalongi ringile võttis ca 1h aega , lennujaama 30 min. Tuba oli lobbyst kaugemal oleva basseini ääres kus oli õhtuti vähem baarimelu ehk rahulikum. Read moreGenuine Hotels.com guest review
Mycket braGenuine Hotels.com guest review
全体的にはコストパーフォーマンスは良かった。レストランの食事はおいしく、スタッフともに問題はなし。ホテル内で気楽にマッサージが受けられたのは良かった。（ただし外部より１００ＢＡＴ高かった。) （問題はガラディナー。アジアのどこでもそうだが、これだけはやめてくれと言いたい。強制ではなく、自由参加にしてほしい。深夜まで騒々しく、翌朝早く出発する人々にとっては大迷惑。それに喧噪の中での食事は美味しくないものだ。こんな習慣は何時からできたのか？アジア旅行が一番好きなのですが。） 今後、ガラディナーの無いホテルを選ぶか、その時期を外すか、違うエリアに行くか。Genuine Expedia guest review
空港からタクシーを利用したのですが、若干わかりづらい場所にあり、夜中のプーケット入りだったので迷ってしまいました。 ホテル到着後はスタッフの方も対応がよく、快適に過ごせました。 台風の影響で残念ながら目の前のビーチは波が高かったですが、ホテルからビーチもプールも堪能出来るのは贅沢でした。 ホテルのアクティビティでズンバに参加しましたが、とても楽しかったです。次回はヨガやピラティスもしたいです。 食事もおいしく、レストランからの眺めもとてもよかったです。 プーケットシティやパトンビーチからは遠いですが、ゆっくりホテルステイを楽しむならとても良いホテルだと思います。 またプーケットに行くことがあれば、利用したいです。Genuine Expedia guest review
はじめに案内された部屋は、ビーチもガーデンも見えずレストランの屋根だけが見える2階の部屋だったので、部屋の変更をリクエストして4階のガーデンビューに変えてもらいました。その際のホテルスタッフの対応は親切でした。フロントスタッフに関しては皆、親切でトレーニングされている印象で、その他のスタッフもフレンドリーです。 ホテルのロケーションはビーチが目の前にあり、常に海を眺めていられる環境です。ただ、周辺にはわずかなレストランと小さな雑貨屋ぐらいしかないので、ホテルの外で楽しみたい場合にはタクシーなどでの移動になります。ビーチサイドのレストランではバラエティー豊かなヴュッフェスタイルの朝食が楽しめますし、リクエストすればスープやお粥なども作ってもらえます。日本人の方はチップの習慣に慣れていませんが、 […] 特に特別なリクエストをした場合は、伝票へのサインの際に多めにチップを記載した方が良いでしょう。当初、二泊の予定でしたが居心地が良かったので1泊のばし全部で3泊、満足のいく滞在でした。 Read moreGenuine Expedia guest review
"Keurig hotel aan het strand"
Ontvangst is heel hartelijk en vriendelijk door goed engels sprekend personeel. Kamers zijn zeer schoon en voorzien van alle toiletartikelen. Uitzicht vanuit je hotelkamer is schitterend, je kijkt uit over zee. Zwembaden zijn schoon en goed onderhouden. Keurige ligbedden en handdoek zijn schoon. Hotel is geschikt voor kinderen en er worden regelmatig […] activiteiten georganiseerd. Ons verblijf was zorgeloos en zoals een vakantie hoort te zijn! Read moreGenuine Expedia guest review
酒店的房间比较旧，设备设施都很一般，算不上四星级的标准，就在海边，人不算多，作为度假休闲之地挺合适的。Genuine Hotels.com guest review
Würde das Hotel das Knallen der Zimmertüren im Gang in den Griff bekommen, hätte es locker ein Stern mehr verdient. Aber so: Sehr laut und hellhörig, was im Urlaub sehr störend ist...Genuine Hotels.com guest review
Oppholdet var svært vellykket. Jeg la imidlertid til grunn at vi hadde bestilt rom med frokost - da vi ankom, fikk vi vite at vi hadde rom uten frokost. Jeg har ikke kopi av min bestilling hos dere - og jeg ser av bekreftelsen at det ikke er sagt noe om frokost. vi spiste på hotellet hver morgen og betalte ca 130 kroner pr dag. Ikke sikkert at det hadde […] vært rimeligere å forhåndsbetale men skulle gjerne gjort det. Jeg lurer på hvor dette gikk galt?? Read moreGenuine Hotels.com guest review
"Best Western Bangtao Beach"
We stayed eight days at this hotel and found it very good in many ways. Location, cleanliness, beach, food - everything like this was at our expectations or higher. We can really recommend this hotel for everybody that want a good hotel with nice location, good food and a friendly staff. The four star rating is totally right for this hotel.Genuine Hotels.com guest review
"Book aldrig dette hotel........."
Ja overskriften siger vel det hele. En ting er at hotellet er gammelt og dårligt vedligeholdt men servicen er yderst ringe og der bliver ikke gjort ordentligt rent. Desuden er hotellet og i øvrigt hele byen fyldt med turister fra Rusland. Dette tydeliggøres af at der spilles russisk musik på hotellet om aftenen, personalet er russisk og lokale thaier […] i byen starter med at tiltale en på russisk. Helt igennem en fæl oplevelse. Eneste positive ved dette hotel er at det ligger tæt på stranden....... Read moreGenuine Hotels.com guest review
"Bra läge - inte mer"
Hade bokat familjerum med två sovrum. "Fanns inte" påstod dom vid incheckning. Fick istället vanligt rum och lovades extrasängar. De hade fortfarande inte levererats kl 22 på kvällen. Inte jättekul när detta var vår ankomstdag till thailand. Lackade ur och krävde kompensation, fick ingen. De ordinarie sängarna var stenhårda, som att sova på golvet bokstavligt […] talat. De flesta gästerna ryssar. Och dom är inte världsledande på att visa hänsyn mot andra gäster. Speciellt nattetid. Ett djävulskt smällande i dörrar och ryska folksånger mm. Läget och poolerna är toppen, men det väger inte upp allt dåligt. Tyvärr. Read moreGenuine Hotels.com guest review
"Great and relaxing..."
It was a good experience.. The beach right next to this hotel, clean rooms and nice and welcoming staff. We had the chance to choose between western and Thai restaurant and both was great and delicious. If you looking for a quite stay this's a good choice.
"wonderful, go for it :D"
09/12/14 Artur M Dublin, Ireland
I have been to gooood few hotels in my life. Hostels to 5 star hotels and I have to say Best Wester Bang Tao in Phuket is simply wonderful place. Why? Staff. Most friendly, helpful, courteous service I have ever recieved. I have got excellent deal staying entire month August, real bargain. Resort is very clean, serving good food and prices are ok. Place itself is somehow less touristy, less noisy - better for relax in general. If I can, I will come back next year. Highly recommend!
"Best avoided - nothing special unfortunately"
09/08/14 johnstonj Dublin, Ireland
I was excited about staying at this hotel but left feeling the opposite regrettably. I stayed here for one night and I was glad I had only booked for one night. The hotel pictures unfortunately set my expectations to be quite high. The pool is nice. As is the view onto the beach, however, the front of the hotel is reached by driving down roughly 2km of under construction road. The area is quite dirty with a handful of shops which are open. Breakfast wasn't included in the rate I paid (oversight on my behalf) after enquiring at checkin I was advised it was b400 per person to add on. I declined. The following morning I found a small cafe about 5 min walk up the construction road. A decent Breakfast cost total b300. Note to self: check special conditions. In room Wifi must be paid for and is quite expensive. A few hundred baht for a few hours. I would expect free wifi as a prerequisite given the overall rate. Staff are ok, rather nonchalant and disengaged. The power in the room I was given didn't work so following a move I was given free wifi for the inconvenience. Nice touch. I needed to print a boat ticket, there are leaflets in each room for "printme.com". After following the instructions in the leaflet I popped down to reception with my docket number. They hadn't a clue what I was talking about. They said they would print it for me if I emailed them, it took 2.5hrs to get this. Luckily I wasn't in a rush. I wouldn't recommend bangtao beach. It was quite dirty and didn't look like it had been cleaned in years. Draftwood & rubbish was everywhere and there is little to do outside of the hotel. As a frequent visitor to Thailand I wouldn't recommend Phuket in its entirety, it really doesn't compare to most other places in Thailand.
"Dinner at Jambo"
07/31/14 CJF Crawley, United Kingdom
We found this place as we were walking along the beach looking for a restaurant with sea view. It is a very nice place, right on the beach with a nice ambience. However as we were seated it all started to go wrong. They did not know which wines were available from their limited wine list, please let us go and check. Soft drink cans served to the kids but not even opened, Waiters spilling wine. Kids were told to go to reception when they wanted the WiFi password.... Shame as this place is very pretty and has a great location and a good kitchen but the service is very poor.
"Great Hotel & Location"
06/30/14 Melissa4784 Billericay, United Kingdom
I stayed at this hotel for 10 nights and I was shocked when we first arrived. It was a lovely hotel, I didn't feel that I had made a wrong choice. However this hotel is now in the middle of a town, it is down a dirt track which happens to have a few restaurants, handful of spas, and a shop by the hotel. The hotel has wonderful facilities, 2 great pools and is on the edge of the beach. The restaurants are great, although their take on deserts are little strange. We didn't book excursions through the hotel because we managed to do a bulk booking with the tour office over the road. We also didn't visit the spa in the hotel because again, the treatments were much cheaper over the road. The hotel was very clean and we found that we should leave 5baht on the pillow as a tip for the chamber maids, as they are paid peanuts. As for WIFI, it is free in the reception. To buy a week's wifi code which covers you for entire hotel grounds only costs £20 for the week, and is well worth it. You do have to log in and log out again, so be prepared if you have more than one device. The hotel is about half hour from Tiger Muay Camp & Phuket. The Big Buddha is a must. Aphrodite Show is alright, but I wouldn't go back. If you have any questions please just ask :-)
We just returned from 15 days at Bang Tao. Our family of 2 adults and 2 children had a great stay again. From the breakfasts, to the pool, the pool bar happy hour and snacks daily, the day spa, the internet and room service it was all fantastic. If you want a nice relaxing holiday with a brilliant location and for a reasonable price Bang Tao is a great option. We hope to go back next year for our third visit.
"Trip of a lifetime."
06/10/14 J&MWestYorkshire West Yorkshire
Stayed here with my husband and 2 boys aged 2 & 5 yrs in December 2013 for 7nights. We had a Garden Room which overlooked a lawned area. The boys had a room with twin beds in off the main area, there was a dressing area at the back of this area. There was a large bed and large flat screened tv. We were very happy with our room. The hotel is straight onto the beach, the pool and beach areas are heavenly! The sand is soft and the sea warm. There was always plenty of sun beds and the views were stunning. The food was fantastic, we absolutely loved everything we tried. I don't eat red meat and I never struggled to find something. There's a main buffet restaurant and a beach restaurant both were good. All the staff were super helpful and really good with our boys. Nothing was ever too much trouble. There was a gentleman who brought a baby elephant to the beach most evening and was happy for people to have photos taken and stand with them. In an evening there was usually a band on. We travelled with First a Choice on the Dreamliner and couldn't recommend either the flights or this hotel enough. We'd return in a heartbeat. We highly recommend this hotel, it you want to get in touch to ask anything please feel free.
"Nice hotel in Bang Tao"
06/06/14 Socalgal30 San Diego, California
Four of us stayed at the BW Bang Tao in August 2013 for 2 nights, which was the 4th leg or 7th and 8th day of our 3 week Asia trip. The hotel was somewhat close to phuket airport, lovely, had nice amenities, ok breakfast buffet, clean large rooms (we had an upstairs garden view), but the beach or bay left something to be desired. Sad to say that Bang Tao remains a victim of the tsunami with most of the beach bars and restaurants closed up or abandoned. Because several small streams flow into Bang Tao beach (really a cove or bay) from who knows where, I left there with an eye infection and could find a pharmacy until the ferry to ko phi phi. Sad to say for BW that we will probably not go back to Bang Tao beach.
"Better value out there"
06/03/14 DerekMcH Dublin, Ireland
Hotel is a decent standard however the service is very poor. There were a few incidences in our four day stay which frustrated me. Wifi is free in reception but you need to pay to access from your room. The hotel advertises a Jacuzzi however you need to pay 428 baht per person to use for one hour. There was a conference while we were there which meant we had limited access to the main restaurant. The bar staff at the pool were quiet rude when I was browsing a menu. It was taken from me and I was told this was only for all inclusive guests. We were left waiting forty mins for a pizza to then be told it would take another 20. When the pizza did arrive it was pale ad uncooked. The staff then started mauling the pizza saying it was hot. At this point I left the restaurant as the service was non existent. The room wasn't cleaned one day despite it being clearly visible on the door it was to be cleaned. Not a great experience and would not recommend this hotel.
05/17/14 mirja335 London, United Kingdom
We went to Best Western Bangtao Beach, had all inclusive, but were given a bill to pay twice, even we told the staff every time we went to restaurant, etc. that we've all inclusive and were wearing given hotel's wristbands all the time, really annoying and before the departure at 4am that told us to wait because they have to check the room if we didn't take or damaged something, so all other people had to wait for us 10min. so we can all take transfer to the airport! Very unprofessional!!! In general a nice hotel with operational issues....
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