Just not enough parking but great hotleGenuine Hotels.com guest review
The rooms were clean the staff was friendly and the complimentary shuttle was greatGenuine Expedia guest review
"Close to mall"
Nice place to stay, stay there every time we are in GrapevineGenuine Expedia guest review
"Great room with a price to match"
This is the second time my wife has stayed there before flying out of DFW. We will use this hotel in the future also.Genuine Hotels.com guest review
"Great place to stay for shopping!"
Everything here was good. There was a large family reunion there when I stayed but our room was quiet. My only complaint was the high amount of chlorine in the hot tub. The fumes were eye watering. Good breakfast and the patio was nice.Genuine Hotels.com guest review
I requested to have connected rooms and I did not get connecting rooms the staff said that due to me booking on expedia they could not change my rooms. If you do not allow the cleaning staff to come in at a certain time they leave and you will not be able to get your rooms cleaned.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Dallas DFW Airport N/Grapevine Thank you for providing feedback for your stay with us. On behalf of the team at SpringHill Suites by Marriott, we are sorry to hear that your stay was anything less than exceptional. Room types are requests that we strive to meet for each guest; as stated during the reservation process these requests cannot be guaranteed to any customer. Due to high occupancy during your stay, we were not able to accommodate your adjoining room request. We do apologize for any inconvenience this might have caused you. We pride ourselves with excellent customer service and cleanliness scores, if our housekeeping team arrives to clean your room at time that is not convenient for you, you are more than welcome to stop by the front desk to schedule a better time. Our cleaning staff is on-site normal business hours, 8 am – 5 pm, and will be happy to assist. With prior knowledge we can work to arrange for a later room cleaning if necessary. Again, we thank you for your feedback.
"Definitely will return"
Front desk staff was so nice, friendly and helpful. The room was very nice and clean. Perfect location to golf course and mall. The best stay ever.Genuine Hotels.com guest review
Very comfy room. Bed was super comfortable, room was quiet, and air conditioner worked wonderfully on a very hot day.Genuine Expedia guest review
"Awesome place awesome location"
I will be back here anytime I am in the DFW area.Genuine Expedia guest review
very nice hotelGenuine Hotels.com guest review
"Perfect location..across from Grapevine Mills Mall"
Nice clean room. Enjoyed the breakfast buffet. Friendly staff. Would definately stay there again.Genuine Hotels.com guest review
We stopped here for the night as we were traveling through Texas. We pulled in around 1 am and I was exhausted. The night clerk was extremely fast checking us in, got my key and off to bed. The rooms are very nice and well decorated. Everything was clean and comfortable. I wished we weren't just staying for 8 hours because we thought it was a nice hotel […] for a great price. I can't comment on the breakfast because it was packed and we decided to go to Cracker Barrel down the street anyway. It smelled good! We did have a problem with our toilet flushing but I just let them know upon leaving, it wasn't really an issue as we weren't there very long. It is close to lots of shopping, Legoland, and the aquarium. We would definitely stay there again! Read moreGenuine Hotels.com guest review
We stayed there for 2 nights & was very pleased with everything! It's in walking distance to Legoland. We will definitely be coming back!Genuine Hotels.com guest review
Bed were very comfortable.Genuine Hotels.com guest review
pool looked gross, lots of people in pool that was not staying at hotel. I watched them coming in front parking lot just to swim and then left.Genuine Hotels.com guest review
Hotel was nice. Great location. Main complaint that room was only cleaned one day of stay.reservations made through hotel.com. We needed to make a change that hotel would not accommodate even though requested through hotel.com days before trip.Genuine Hotels.com guest review
"Very nice hotel..."
Was mostly happy with stay. Kept asking for adjoining rooms but that wasn't ever available....even though asked for a month in advance. Breakfast was disappointing. Food disappointing, crowd, small space, etc. But comfy beds and rooms.Genuine Hotels.com guest review
This hotel is located good location. It is easy to access to Dallas and Forts Worth.Genuine Hotels.com guest review
"Great location, very good hotel"
200 yards to Grapevine Mills mall. short 5 minutes drive to the Grapevine lake. Family loved 2 night stay.Genuine Expedia guest review
I just went for a night stAy for a uca competition and I was very pleased with the service and the free breakfast as well as a light dinner and beverages. Very cool as I had just gotten off of work and was tired and hungry. They handled both of those perfectly.Genuine Expedia guest review
enjoyed staff and roomGenuine Hotels.com guest review
"Totally impressed with Sringhill Suites Grapevine"
This hotel is an excellent value for the price: free breakfast, complimentary airport and area shuttle, extremely friendly and helpful front desk clerks, immaculately clean king room and comfortable bed. Will definitely stay here again, absolutely not one drawback.Genuine Hotels.com guest review
Great pillows. Great breakfast. No hair dryer in the room though.Genuine Hotels.com guest review
We enjoyed it very much...will stay there again in the futureGenuine Hotels.com guest review
I made my decision thinking I was returning to a previously visited hotel. The pictures looked great and the same as I remembered. I was taking 4 children for a birthday shopping getaway. So I needed the extra sofa bed. Upon arriving all looked well, I did however realize I made a mistake picking the hotel but no harm done. The picture that sold me […] on the webpage was a room with double beds and a separate sitting area with a sofa bed. We had a sofa at the end of our double beds that opened to leave 0" no walking space, which forced me to have to climb over and out of bed. I also noticed on the door a price list and realized I payed 30.00$ more than any other person. The front desk did resolve that and gave me the room for the listed price on the door. As we were packing to leave I did notice as the rooms next to us were being cleaned, they did have the rooms that were advertised!!! I just didn't get one. Overall the hotel was nice, I just felt I was mislead a bit by the web images and what I got:((( I now know for a fact which hotel in this area suits my family and I better. If I didn't have the children with me there would've been no issue except price. With the children if I would've stayed more than one night I would have switched hotels for a larger more comfortable room at a better rate. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Dallas DFW Airport N/Grapevine Hello Jennifer- Thank you so much for your response. We appreciate your feedback. Without additional information I am unable to research what may have happened with the roomtype you booked versus the roomtype you were given when you checked in. I am assuming you may have been booked in to one of our accessible rooms. All other rooms are studio suites that have completely separate living areas with plenty of room for relaxing and moving about. If you should give us a second chance we will ensure you receive the accurate suite.
"Nice hotel close to major highways."
I rented 2 rooms both were clean and pleasant with lots of room. The staff was very considerate and helpful. The breakfast was very nice except for the crowds on the weekend. My only complaint was that my room was next to the ice machine, I could hear people getting ice, on the weekend they were filling ice chests and the noise was annoying.Genuine Expedia guest review
Quality hotel with spacious room and convenient location.Genuine Hotels.com guest review
"nice and great price"
very nice hotel... clean rooms, all you need in a hotel showers could use an update but they are not badGenuine Expedia guest review
I've stayed here multiple times. Love this hotel. Always clean, friendly staff, great location. Already have my next stay booked here.Genuine Hotels.com guest review
"Very nice and close to the Grapevine Mills Mall"
Very nice spacious room with HDTV and WiFi. Everyone on staff was very friendly and professional. We will definitely stay there again.Genuine Hotels.com guest review
"nice hotel close to grapevine mills mall."
check in was easy, they could not get my credit card to read, elevator close to entrance getting to room easy.Genuine Expedia guest review
The hotel was beautiful, the staff very nice, and the room very comfortable. I would have liked to have a hair dryer in the room but other than that it was excellentGenuine Expedia guest review
"Great, close to shopping"
Great stay and helpful staff. Room was very clean and staff was super helpful.Genuine Expedia guest review
Beautiful hotel great staff they even help me with storing a cake for my son's birthday.Genuine Expedia guest review
Nice place to stay. Indoor swimming pool was small but nice for winter. Front desk personnel were very friendly and helpful.Genuine Hotels.com guest review
"Great hotel near grapevine mills mall"
Great hotel good price big suite Good selection of free breakfast Close to grapevine mills mallGenuine Expedia guest review
Rooms very clean. Great continental breakfast.Genuine Hotels.com guest review
The hotel stay was pleasant. The rooms were clean and the staff was very helpful. Breakfast was excellent. The location is great. I would stay here again.Genuine Hotels.com guest review
Booked at the last minute. Was very clean and staff was super friendly. Location was great for shopping. Will book here againGenuine Expedia guest review
great breakfast!Genuine Hotels.com guest review
The room was excellent except for 1 thing. Only 1 bottle of shampoo and conditioner was provided. with 2 people in my stay it was not enough. I requested additional but was not provided with the items. It is a small thing but makes a differences.Genuine Hotels.com guest review
Hotel was great but the bathroom in the room was not clean as it should had been but the rest was great will stay again.Genuine Hotels.com guest review
I've stayed at many hotels but this one was so clean it reminded me of a hospital. The first thing I noticed was how clean and we'll maintained the carpets and tile were in the common areas. When I first entered my room I noticed the very faint smell of bleach.The bed linens were immaculately clean and not a speck of dust or dirt anywhere. It was almost […] as if the room was brand new and we were the very first guests to stay there. Very impressive and I'll definitely be returning soon. Fantastic job guys keep up the good work. Read moreGenuine Hotels.com guest review
You could hear every door slam within 7 rooms either way of you. There was also a group of high school kids who would not shut up and the hotel would do nothing about it !Genuine Hotels.com guest review
"Clean, convenient and comfortable"
I was traveling for business. This hotel was convenient not only for my meetings, but was near a number of dining and shopping options. It's also very convenient to the airport. My room was clean, comfortable and spacious. There's free wifi, complementary breakfast and coffee breaks and a couple of computers in the lobby for both internet access and […] printing. Staff members were friendly. Read moreGenuine Expedia guest review
The service was the best that we have every received anywhere. The only complaint I have is about the cold draft coming from under the air conditioner/ heater on the bottom floor room we had and the roach that I killed that was bigger than my thumb. I'm just glad my wife didn't see it . The employees at the front desk were super excellent . They are […] doing a perfect job as far as I'm concerned. Read moreGenuine Hotels.com guest review
Staff was very friendly. Room was great. Breakfast better than the usual cereal and muffins at other places. Would stay again. close to shopping and dining.Genuine Expedia guest review
My only complaint is that they no longer have the waffle station for breakfast. That was one of the main reasons we stayed here.Genuine Hotels.com guest review
"Nice hotel. Close to mall and Gaylord for iCE"
Hotel very clean. Staff very responsive and we had several requests. All staff friendly. Shuttle service excellent and exactly on time. Pool clean and right temperature. Hot tub worked well.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
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