"Great Hotel but beach not so desirable"
The hotel was enjoyable. The staff go out of their way to make you happy and comfortable. We felt relaxed when we came from Pa tong and entered the hotel grounds. The beach was not enjoyable but it appeared they were cleaning up and removing all the businesses from the beach and making the beach more pristine. When we first arrived there was a large […] amount of trash and broken sand bags that needed to be cleaned up. The park that you walk through to get to the beach is trashy and cars and motorcycles drive every which way. Read moreGenuine Expedia guest review
"Will gladly come back"
ABSOLUTELY AMAZING!!!! Would like to give it a 6 of 5 rating! Breakfast is gourmet and delicious, the grounds are beautiful, the rooms are big and spacious and comfortable. Friendly smiling staff. Great relaxing location but if you want to get to Patong you can take a taxi that are easily sitting outside of the hotel for 500 baht and won't take more […] than about 15 min. Read moreGenuine Expedia guest review
"breakfast menu and varaities in typd of foos"
when i was with my wife and we are muslims and we went to breakfast we found that half of the food is ham and pork which is very hard and disgusting for us i wished that a hotel like twinpalms appreciate our religionGenuine Expedia guest review
"Its a 2 minute walk to the hotels private beach."
This is a great hotel with a great pool and beach area. The staff was Super, they took care of all our needs. We spent most of our time between the pool and beach just relaxing. At night we would walk to a local restaurant for dinner. There are many restaurants within a 5-10 minute walk It is a romantic hotel that is good for the kids. I will be […] going back!!! Read moreGenuine Expedia guest review
"relaxing place for vacation"
I stayed at duplex suite for two days. The room was large and clean with small pool inside room. Room facilities are good. A lot of water are provided for us. All staff are friendly. Breakfast is a bit disappoint because small choice of foods. Price is much expensive than other hotel. Overall, this is a fantantic place that recommend for eveyoneGenuine Hotels.com guest review
"Everything was amazing!"
This place was amazing. Very relaxing and the service was top notch. I was not able to enjoy the breakfast because I had an early tour, which I woke up a bit late not allowing me to enjoy the breakfast. But I was able to look at it on my way out and it looked very good. The beachclub that they have at the beach is very nice and the beach itself was […] excellent. The hotel is across the street from the ocean, but that did not bother me as the beachclub and service more than made up for it. They also gave me a little wallet to keep, to place my room key, towel passes, and other cards, money, etc. Very nice simple touch. Overall, this is a Beautiful place! I would love to return on my next visit to Phuket. By the way, my girlfriend also fell in love with this place. Atmosphere was great for couples. Read moreGenuine Hotels.com guest review
This was one of the best hotels that we have stayed in. The staff are amazing and the small attention to detail by the hotel make this hotel stand out as world class. We stayed for 5 nights in a Deluxe lagoon pool room #47. The room was perfect and the setting allowing access directly to the pool is perfect. I know a few people complained about the […] lagoon rooms not having privacy but we really did not have a problem as #47 is right at the back. The style of the hotel makes the pool integral with the rooms and it is what makes the hotel so awesome so the small sacrifice is that all the rooms around the pool lack seclusion but it is worth it. I would recommend the lagoon rooms as it was great to come home each night and just jump straight into the pool in front of your room or to sit with a glass of wine on your balcony with legs in the pool. The staff were amazingly friendly and courteous the entire time and always responded immediately as well to emails I sent with questions about taxi fares etc in Thailand. The staff really go the extra mile. Read moreGenuine Expedia guest review
"Very nice hotel!!!"
My husband and I fell in love with this hotel. We would recommend this hotel to anyone, because there is all to have a good vacation. You can imagine the pool open 24 hours a day;-) it was great. The hotel staff is very kind and professional, so whatever we ask, they know everything and can advise. All excursions we ordered only through the hotel, as […] well as car hire and even scooter, which we took for a day, a cheerful experience. Read moreGenuine Expedia guest review
Beautiful hotel, fantastic decoration, marvelous pool, great room. Overall greatGenuine Expedia guest review
"Good quality hotel on beautiful Surin Beach"
Twin Palms is a good quality contemporary hotel, has lovely spacious rooms, nice pool, amazing buffet breakfast, friendly staff and more suited for adults. The staff do a great job keeping the rooms clean. It is across the road from Surin Beach. It is in a quieter area away from the hustle and bustle of Patong.Genuine Expedia guest review
"Smart hotel - great staff"
Hotel was great. Breakfast was limited but staff were freindly. Good coffee. Super close to the beach. Two good beach clubs as well and not to busy. Not to far from Patong if you want some more entertainment.Genuine Expedia guest review
"great resort close to the beach"
great experience, the day spa was fantastic, and hotel clean with friendly staff. The resort was quiet and restful and the pool clean and available 24 hrs a dayGenuine Expedia guest review
Lovely hotel. You have to cross a field to get from the hotel to the beach and the beachclub. This is the best.Very nicely decorated with beds provided on the beach. In the evening it is a club/bar with a DJ. We really liked it. We liked Surin beach a lot of the choice in restaurants. The food in the hotel was good. The hotel is part of the small luxury […] hotel group so we had high expectations for the breakfast but we missed fresh juice (not from a carton) and a bit more choice. Room is spacious. Read moreGenuine Expedia guest review
was recommended the hotel by a friend and was not disappointed. The welcome experience was fantastic as was the food, pool and tranquility of the venue. Will return to stay for sure. Only potential downside is fact its 25 mins from Patong, so if you want to be closet to the busy action of Phuket this is probably not the hotel for youGenuine Hotels.com guest review
"Nice and quiet hotel, with a beach club near by."
Twinpalms was overall a pleasant experience, nice and cozy and great place for those who are looking for a quiet place to relax and enjoy the sun. The staffs were very attentive, and the hotel had a library where you can seek information about Phuket, and also borrow books, magazines and dvd. The spa was definitely amazing, recommend the candle oil […] massage to all spa lovers (super relaxing)!! I'm usually very picky towards cleanliness of the hotel room, but I definitely think the suite at Twinpalms was satisfying. However the only things that I would think needs improvement is the breakfast buffet, because of the weather I think the drinks and salads weren't fresh enough (more to the warm) side. And also the hotel is quite far from Phuket town (1 hour drive) so harder to enjoy the city and some authentic Thai food. Read moreGenuine Expedia guest review
"Brand new with comfy design"
Everything is good, only the breakfast is too little choices.Genuine Hotels.com guest review
"Close to beach"
Beautiful hotel , beautiful friendly helpful people .Genuine Expedia guest review
Exceptional, that just sums it up !!!Genuine Hotels.com guest review
"Luxury at its best"
Loved our stay at Twinpalms - it is a stylish and modern 5 star hotel where they make every effort to ensure you have an enjoyable and relaxing stay. The service is impeccable, the rooms are spacious and in a sparkling condition with great finishing touches. There are so many amenities and facilities, including access to Catch Beach Club and a library […] with DVDS, magazines and books for loan. The breakfast buffet is of a high quality and has great variety. I would definitely stay here again when I next return to Phuket. Read moreGenuine Expedia guest review
Room, location, pool area and breakfast were all fantastic.Genuine Hotels.com guest review
We had a penthouse for 3 nights and it was amazing - three levels with our own roof top pool - everything you could need - amazing beach and beach club - great neighbourhood boutiques. We have been going to Phuket for 10 years and this is a quiet beautiful beach - lacking undesirables.Genuine Hotels.com guest review
We couldn't fault the staff and service at Twin Palms. Our room was clean and lovely, the staff were extremely accommodating and professional, and the grounds were beautiful. We were under the impression that the hotel caters mainly for adults, but unfortunately, this wasn't the case during our stay. On day three there was an influx of families with […] young children, which was what we had tried to avoid by our initial research into- and choice of- accommodation. The pool area, restaurant, and grounds were overrun with screams, squeals, and splashing children, and the proximity of our room to these areas meant we couldn't get away from the noise without leaving the hotel grounds. Consequently we felt like we were on someone else's holiday. I would highly recommend the hotel if you don't mind that kind of noise. Read moreGenuine Hotels.com guest review
Absolutely brilliant cannot say enough about it we want to come back next year the location was perfect, hotel,was outstanding, food incredible, service best I've ever experienced all round superb!!!!Genuine Hotels.com guest review
We visited late August Early September, The hotel is set a stroll from Surin Beach and is a very calm and tranquil place to go chill out. Not loads to do at Surin but just enough. Hotel had great Service, good breakfast and nice food at the Pool bar although probably double the price of the local restaurants was of a good standard. A massive Pool was […] at the front of our room and the water temp was great. A lovely Hotel, needs a little freshen up in the rooms, but still a very nice place to go and get some well needed R@R Read moreGenuine Hotels.com guest review
"Great place to relax"
Excellent service, friendly and attentive staff, modern décor, large room and bathroom with dual wash basins, pool open 24 hours, free internet, very little shopping nearby which is a plus, several good alternative nearby restaurants, good beach club within five minute's walk, good gym.Genuine Hotels.com guest review
This was our first time in phuket and from the moment we arrived we were given 5* treatment with champagne cocktails and beautiful flower bracelets. We stayed for 6 nights in a deluxe room overlooking the stunning pool. Our room was very modern and large with a spacious bathroom and always spotlessly clean. Every day fresh fruit was brought around the […] pool and also left in our room. We celebrated our wedding anniversary at the hotel and a complimentary bottle of champagne was sent to our room. The breakfast buffet was extensive and included unlimited champagne. Each evening we walked the short distance to the catch club on the beach and had cocktails watching the sunset. As the hotel was so lovely, we hardly ever left it preferring to relax by the peaceful pool area. We would highly recommend this hotel and would certainly return again. Read moreGenuine Expedia guest review
"Twinpalns simply AMAZING!!"
Twinpalms was amazing, the staff were superb and very friendly. Having fresh mangos delivered to our room everyday was defiantly a nice touch along with the free in room choices to make you feel even more spoilt. You must try their poolside and Resturant services, the food was a winner most of the time. We highly recommend the spaghetti at the poolside […] it one of our favourite dishes there. The Surin area is a great option if you are looking for a quiet holiday with less hussle and bussle rather than the Patong and Karon areas. There are still plenty of Resturants and Bars at the beach front for you to enjoy, plus the benefit of having free access to Twinpalms Beach Club. The Beach Club is only a 2 minute walk from the hotel and is right on the beach with the best swimming area. They have the best area for relaxing in the sun and enjoying good food and drinks. We will defiantly be going back there next year!! Read moreGenuine Expedia guest review
"Great get away"
Fantastic hotel with great staff. From the minute we arrived till the minute we left nothing was to much trouble for the staff. Upon arrival we were up- graded in the room we were staying in. Pool staff are fab, great buffet breakfast and good fitness rooms. Very easy together a taxi just outside hotel and they advertise cost and that's what you pa […] y. Read moreGenuine Expedia guest review
"Luxury at its Best"
Twin Palms is luxurious and beautifully layed out. It is more like a retreat than a hotel. The gardens surrounding it are stunning which makes the views from the rooms really beautiful. The room we stayed in was more like an apartment with a huge bed and a bath and a lovely balcony with a day bed! The service is excellent and the staff so friendly and […] helpful. They will go out of their way to help you. The two restaurants are also excellent, one being situated in the resort serving Thai food and the other right on the beach serving buffet three nights a week (which I would really recommend) and a la carte the rest of the time. The Catch Beach Club as it is know is in a stunning setting and is really quite breathtaking to see at night. We truly felt we were in paradise! Read moreGenuine Expedia guest review
"Up to his 5 stars rating"
I am not a 5 star rated hotel traveller, however once in a while it's nice to see what 5 stars hotel have to offer. Well, we were greeted with champagne upon our arrival (and we could smoke in the reception area - open). Double score. Few mins after our arrvial in our room, we were asked to pick (out of a selection of 3) the following: Type of pillow, […] tyep of fragrance for our room, and type of flowers for our room. . Breakfast: All you need. One note however: there was only one lady that was able to cook "soft-boiled" eggs, otherwise we always got them hard, but not a big deal (for me but not my fiancee'). Location: perfect: Away enough from the mess of Patong, but close enough (if you are not afraid to rent a scooter - which by the way allows you to have a very nice panoramic view of the surrounding green scenary. Beach: perfect as well. Long enough stretch to run, or surf, or simply chill out and order drinks and (good) food from the CATCH beach club (which is part of the hotel). Rooms: Clean, spacious, massive bed, and spacious shower. Maybe given the distance between bed and TV, they could equip it with a 37 or 40 inches, rather than a 28 (or 32). One note on the room: bit of annoyance on the flush mechanics of the toilette that did not shut properly and caused to have a sound during few nights. For the rest, really really nice lovely place. I have not given 5 out 5 for the (eggs & toilette) but honestly, that does not really matter. Go in July if you like it quite. Read moreGenuine Expedia guest review
"Wonderful resort with wonderful staff"
I stayed for 10 nights at this wonderful resort at Surin Beach. The staff were simply beautiful and very attentive but not annoying. I would recommend this resort to couples, older singles but not couples with children as there are absolutely no facilites for children. Unfortunately the weather was extremely wet for 5 days and then 5 days of very pleasant […] weather so the beach did not look at all inviting but I believe it is beautiful in summer. Read moreGenuine Expedia guest review
"Recharge and Relax"
Twin Palms Hotel - 5 star service all the way, one of the best resort style hotels I've even visited. It is not a child friendly hotel, best for adults only but that's why it was so amazing! Highly recommend especially if you just want to relax and recharge.Genuine Expedia guest review
Staff were extremely accommodating and well manners. Tended to our every need :)Genuine Expedia guest review
"best hotel in Phuket"
very beautiful hotel , service ,staff, grounds, the pool everything you could ask for. would go back for sureGenuine Expedia guest review
"excellent, well run hotel, almost on the beach."
We stayed here for 10 nights in late May 2013. Upon arrival we were upgraded to a de-lux palm room on the first floor, great start! It was quiet, comfortable and large, with all the amenities one could possibly want. We had a good size balcony overlooking the pool area. The staff were all simply wonderful, genuinely interested in you and nothing was […] too much trouble, from the cleaning staff to the reception people and the beach waiters and bar tenders. Near the end of our stay the hotel was running at full capacity, but the service we received was still first class. We would definitely stay here again if we visited Phuket. Read moreGenuine Expedia guest review
"Pleasant stay in a great hotel."
After late arrival we received a complimentary update to room 041 with direct pool access. Fantastic experience. We tried the room service after midnight and the delivery was fast, pricing reasonable and quality of food superb. Breakfast was included in room rate. It included all kinds of eggs, sparkling wine, croissants etc. Room rate was due to low […] season low considering standard and quality of hotel. Will definitely come back. Read moreGenuine Expedia guest review
"Very Nice Hotel"
Very kind, very nice. Advise: Check out the Catch Beachclub.Genuine Expedia guest review
Great hotel for Honeymoon Trip. Service was excellent during our 6 day trip. The resort is very nice and clean. Location vise it is ok, Surin beach not very busy. 20 mins drive from Patong. It is 10 mins from Fantasea. Resort needs to have more food option to cater for vegetarians. Food prices expensive but there are restaurants a few minutes walk from […] the resort with reasonable prices. Read moreGenuine Hotels.com guest review
"Great Value for Money."
Check in to check out was excellent. Personally guided by reception staff to the room and finer details explained about happy hours and the catch club, etc.The pool was the largest hotel pool i have seen and the water quality was excellent. Clientele was a mixture of european and aussies, 30's and upwards who were not first time travellers. We chose […] after a few days to have dinner at the hotel either at the restaurant or room service ,it was very good and not much dearer than at the beach. Read moreGenuine Expedia guest review
The pool is open 24 hours and this makes it nice in ths hot environment. Its also very quiet and pleasing stay. We loved it very much and want to come back.Genuine Expedia guest review
"Never leave the pool. Ever."
The perfect place to just relax and never have to leave the pool.Genuine Expedia guest review
"Twin Palms - overall satisfactory"
It was a great hotel with fantastic service overall. We had a host who picked us up from the airport, joined us on our cruise and pretty much arranged the whole stay for us. She was fantastic and probably the reason why I would return to this hotel (I'd also easily follow her to her next hotel though). The only downside is that it doesn't have direct […] beach access and a bar that you can access direct while swimming in the pool. Also they seriously need to revisit their buffet breakfast range as it doesn't live up to expectations of a 5 star hotel. And after staying for 11 nights in their second best rooms, we were not given a late check out and when asked to borrow a standard room for a few hours to put our son to sleep they were going to charge us 5000Baht. I wasn't at all impressed with that! But the location was fantastic and plenty of good restaurants and beaches around. Read moreGenuine Expedia guest review
"Fantastic Hotel without Mistakes"
Perfect 3 days , would definently go back!Genuine Hotels.com guest review
"Cold private pool"
Was a very nice hotel however we opted for a private pool which was very cold so we did not use it much at all. Also villa host could have checked in on us moreGenuine Expedia guest review
"Great staff - peaceful atmosphere"
Excellent staff and facilities. This is a great place to stay if you want a more relaxed and quiet holiday. The main beaches are only a 20min taxi ride away so you can choose to get amongst the action when you want rather than put up with it all the time. The Catch beach club is fantastic if you don't feel like making your way into town. The only critism […] is breakfast which is quite dull. Otherwise it is a great place to stay. Read moreGenuine Expedia guest review
A beautiful hotel in a lovely, tranquil setting. The main pool is an especially relaxing place to spend a day lazing. Close proximity to the very good beach, which is a short walk through the park immediately adjacent to the hotel.Genuine Expedia guest review
Overalll it is a very nice resort set on a lovely beach, however a few things left us feeling a little cold and took the gloss off what should be a 5* hotel. We were a little disappointed that there was no acknowledgement of our honeymoon. The hire care that the hotel arranged for us (at quite a high cost) was terrible, it wouldnt have looked out of […] place at a "rent-a-bomb" firm and was certainly not even close to the standard expected from a hotel like this. Also didnt like the fact that you seemed to have to pay for everything once there. It cheapens the place if you are feeling like you are constantly reaching for your wallet. Read moreGenuine Hotels.com guest review
"This resort will not disappoint"
We absolutely loved our stay at the Twinpalms! The service at the Twinpalms was outstanding! The rooms are beautiful and very comfortable. The buffet breakfast was great- fresh and tasty food each day. The swimming pool was really nice but we didn't spend alot of time there as we were down at Catch Beach club, which is part of the resort. Had a great […] time at Catch Beach club- the service and atmosphere were great! They had the best cocktails and awesome food! We definitely will be returning! Read moreGenuine Expedia guest review
A very well presented hotel with staff who are there to help you with your every whim. I could not recommend this hotel and its staff high enough. I would definitely consider returning to this destinationGenuine Expedia guest review
Outstanding place to stay for couples, staff were excellent and friendlyGenuine Expedia guest review
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