Room way clean and the service was excellent. Great price for the stay.Genuine Hotels.com guest review
The location of the hotel was very convenient to area shopping areas, restaurants and only a couple of miles away from West Virginia University. The breakfast that was included with the stay was very nice.Genuine Hotels.com guest review
"Not bad overall"
Did not have enough breakfast biscuits to serve their quest at hotel when asked for more they stated they were frozen.... Really need to have enough to accommodate their quest....Genuine Hotels.com guest review
close to WVU for my daughter's freshman orientationGenuine Hotels.com guest review
"Hotel was good for our needs"
Family went down for sons graduation from WVU. Hotel is right down road from coliseum. When we first booked wasn't sure if we made right choice of hotels but lobby smelled nice and pool was clean. Room were adequate and staff was friendly. For what we use hotel for it was fine.Genuine Hotels.com guest review
"best compared to other hotels I stayed in"
very nice, staff was very friendly. clean and nice locatonGenuine Hotels.com guest review
"Overnight for WVU visit"
This hotel was perfect for an overnight visit to WVU. Great location and good price. My only complaint was no hot (or even warm) water for showers in the morning.Genuine Hotels.com guest review
"Close to UWV"
We have a son who attends University of West Virginia. We have stayed at the Best Western everytime we have gone down to visit him. It is minutes away from the University, close to Pizza Al's-best pizza around!!! and there's a gas station right across the street if you want snacks. The price is right and the staff is always friendly. Breakfast is OK, […] nothing to write home about...it fills your stomach is included and the coffee is good. Read moreGenuine Hotels.com guest review
It was not as bad as most reviews I read before going. Only problem we had is we arrived in morning for a WVU football game and they would not let us check in tip 1:30 even though our room was empty which meant we had to check in at 1am because we didn't go back until after game. Other then that room was clean staff friendly enough. Someone was banging […] on door next to ours at 3am but not any fault of hotel. Beds were comfortable and room heater worked great since we were frozen from sitting at game. All in all if I had to stay again I would. Read moreGenuine Hotels.com guest review
"Where was the hot water?"
For the money, not a bad hotel except, the first day we were there the hottest water setting on the shower only produced warm water and on the second day there was no hot water at all. Cold showers!?Genuine Hotels.com guest review
The room was clean, but the heating/cooling system was mediocre. In addition, the nightly charge was way out of line. Finally, guests across the hall were incredibly noisy (before 6am!), and a call to the front desk yielded nothing. Overall, the room was confortable, and the breakfast buffet was decent, but the motel is way overpriced.Genuine Hotels.com guest review
"better than expected"
all went well, staff worked well with guests, everything worked and room more than satisfactory......bathroom was terribly small,,,,,,location to WVU facilities was great as well as access to Interstate road system......amenities such as indoor pool and weight room were very nice.......morning breakfast was not up to the par of the rest of the mote […] l Read moreGenuine Hotels.com guest review
"Close to WVU"
Everything was alot better than I thought it would be.We will stay here again!Genuine Hotels.com guest review
Adequate for our needs. Moving our daughter to school do didnt spend much time at hotel. Room was clean but bathroom moisture terrible after one shower. Was asked by housekeeping to bring out used towels but they were never repaced.Genuine Hotels.com guest review
"Single overnight stay is ok"
Hotel had messy and dirty floors (including the elevator) and the tv remote was missing.Genuine Hotels.com guest review
"Perfect for Staying in Morgantown, WV"
Enjoyed our stay,perfect for overnight stay before a campus tour. Great location, very close to campus.Genuine Hotels.com guest review
My daughter and I went to Morgantown for orientation at WVU. The hotel was fairly close to the school which was convenient. I hate navigating Morgantown. The room was clean,and comfortable, the front desk clerk was very nice even though he was quite busy and the continental breakfast was not bad for what it was. I didn't use any of the amenities such […] as the pool or the gym. Read moreGenuine Hotels.com guest review
Pool steps are a lawsuit waiting to happen: suggest painting with non skid paint.Genuine Hotels.com guest review
"Very convenient, good for the price"
Hotel isn't the nicest or fanciest hotel I've stayed at in Morgantown, however for the price and location this place is hard to beat. Hotel is definately due for a facelift. Needs updated TV's and room looks like a standard hotel room from the 1990s. Hotel layout is very unconventional... almost got lost walking from the check-in counter to the room […] and vice-versa the next morning. Hotel location is very convenient to the WVU coliseum and only a couple miles from Mountaineer Field. Read moreGenuine Hotels.com guest review
Not a great location, a little farther north than we wanted to be, but a really good hotel for the money. No wi-fi in the rooms, but we could get to it in the lobby.Genuine Hotels.com guest review
Public areas, elevators, halls poorly maintained. Gobs of dirt & sand remained on elevator floor for 2 days Breakfast items not available: oatmeal, butter, waffles* *waffle machine inoperable in 2 previous visits within the past 3 months. Construction renovation of front portico precluded vehicular entry with no barricade or notice to prevent partial […] entry necessitating to back out into traffic. Read moreGenuine Hotels.com guest review
The Best Western Mountaineer Inn was the perfect place to stay. We were out of the heavy traffic pattern and it was so easy to access. Even though we are die heart PITT fans, the staff and others staying at the same hotel were very warm and friendly!! I would def recommend to others!!Genuine Hotels.com guest review
"WVU Best Western"
Alittle pricey but much nicer than I thought it would be. Clean and comfortable room. Very convenient to campus and food...located in busy part of town. Would stay again!!Genuine Hotels.com guest review
The hotel smelled in the lobby, hallways and room. I would not take a shower in the room, very dirty. I was up to visit my son at WVU..next time I will sleep in my car. Beds/pillows were very uncomfortable. Very noisy in the hallways thoughout the night. Would NOT recommend.Genuine Hotels.com guest review
"Best Western Mountaineer Inn"
This is the 3rd time in 4 years that I have traveled from Dallas, TX to Morgantown for a WVU game. I have stayed at this hotel all 3 times. This is the first time that I found the cleanliness of the room in question. To be honest, the bathroom was not cleaned very well. We went in one room, and had to move to another because the toilet had not been […] cleaned. The second room's bathroom was not much cleaner. Other than that, everything was ok. Just disappointed and surprised at the cleanliness or lack of, in regards to the room.. Read moreGenuine Hotels.com guest review
"Asleep in hallway"
Room was OK. Bathroom outdated. This seems to be a hotel for workers. Many trucks in parking lot. In fact, I found one worker sleeping it off in the hallway (he did have his pillow) outside our room. Some one told us there was a fight on another floor. Then again, it was a Saturday night. Maybe Wednesdays are better.Genuine Hotels.com guest review
"Bad Odor in Hallway"
Other than the unidentifiable stench in the hallways, it served it's purpose. The indoor pool was too cold to stay in for longer than 10 min. You can imagine how my children reacted to having to get out of it. However, it was the only available hotel available that was halfway decent. It was a game weekend0, so all the area hotels were booked. I travel […] there at least once a month, but not for the games. If you aren't there for a game then try to travel on an off weekend. The rates were inflated more than $50..... Read moreGenuine Hotels.com guest review
Everthing is good!Genuine Hotels.com guest review
I reserved a non smoking room and received a smokey room.Genuine Hotels.com guest review
This hotel is located about 2 blocks from the Monongahela River. It would make an excellent choice, if you were looking to do some fishing. It is also close to a large shopping plaza, and restaurants. The room is equipped with WIRED internet, so if you want wireless, bring your own router…..Genuine Hotels.com guest review
2nd time we stayed here in 2 weeks. The room was nice and cool and the shower hot. However, when we called and asked for more towels, they wanted to know how many we needed. Never got them. So wrote a note for housekeeping and asked for some extra bath towels. Got one. This could be a really nice hotel but needs better customer care and the elevators […] needed cleaning. Garbage all over. Read moreGenuine Hotels.com guest review
"Close to great restaurants"
Stay was very good as always. The one item that needs improvement is their breakfast room which is way too small. The layout of the breakfast room also needs improvement. When there are several people trying to get room there is no flow of traffic.....very poor.Genuine Hotels.com guest review
"Best Western Mountaneer"
Close to highway,clean and comfortableGenuine Hotels.com guest review
"Surved the purpose"
07/22/14 Gail W Matthews
Stopped here later in the evening on our way home. Traveling from Buffalo to Matthews. Room was clean and comfortable. Staff was friendly. Eggs and sausage gravy were warm, not hot. Otherwise there were enough choices.
"Service Great, Rooms Not So Much"
07/21/14 Darrin C Hanover, Pennsylvania
To get started, When you first walk in the lobby is clean and has a warm feeling. To me the lobby kind of had a "fruity" smell. The service is great. we got our room keys and went to our rooms no issue until we entered our rooms. In one room the air conditioning want not working that great and the room was damp and smelled like mold we requested another room and that one also smelled bad but it was not as bad. The second room was ok we had no issues with it. I liked the complementary breakfast but it ends kind of early (6:30 - 9:30). The beds are ok but they were not the cleanest. Bathrooms were clean also. There is a pool and It is clean and I didn't see any issues with it. The Gym is ok but smells a little (but that's expected).
"Staying in Morgantown, WV."
07/14/14 Joyce R Clarksburg, West Virginia
The room was very clean and the staff was very polite and pleasant. The lobby was very beautiful with it's clean shinny floors.The pool and workout room was both very nice and had easy access.The parking lot was marked well and lighted. I would recommend this hotel to everyone.
07/12/14 Jewel1958 Pittsburgh, Pennsylvania
I am late on writing this review, however I just want everyone to know how very kind I was treated. Upon arrival I had no reservations. When I spoke with the night attendant, he assured me that he could accommodate me. I was relieved as there was a bike show going on there, and Marriott had no rooms, but told me Best Western had 19 left. Check In was smooth. The continental breakfast was very good and had everything you could want for breakfast. I had to go to the hospital next day, and when I got back I ask at the front desk if I could get late check-out. Immediately this was approved. I recall Kyle, who was day reservations personnel. He really went above and beyond the call of duty. GREAT JOB KYLE! Anywhere I went, I was asked if there was anything I needed help with. I would highly recommend to anyone!
07/08/14 Nancy I Oklahoma City, OK, United States
Rented 3 rooms for 3 nights over a holiday. In one room the faucet ran a steady stream of heated water. It would not turn off. Reported to staff. No action. Hard to sleep with the sound of running/splashing water all night. In another room the carpet was wet in front of the air conditioner. Reported to staff. No action. By day 3, the water was from the wall completely under the bed. A 3 year old in the group could splash in the water, it was that saturated. The room had a mold problem, too, which is understandable given the constant standing water. The sad part is that the carpet was new and was being ruined by poor maintenance. Last but not least, there was no shower curtain in one room and they did not replenish all the towels every day. Had the pleasure of drying off on a hand towel after a shower one night. The beds are not the best either. They need new mattresses. I would never stay at this hotel again. On a positive note, the young man at the front desk was extremely nice!
06/30/14 GeorgeD337 Waldorf, Maryland
On our trip to the Creation Museum in Petersburg, Ky we spent the first night of our trip at the Best Western Mountaineer Inn in Morgantown, West Vriginia. The Mountaineer was an excellent place to stay as we have found almost all Best Western's. It is easy to get to, clean and very comfortable. Their breakfast's are always very good with many choices. The staff was very helpful, courteous and friendly. Anytime I am in Morgantown and need a place to stay the Mountaineer will be my first choice.
Staff is very friendly. They are extremely kid friendly. Very helpful in everything we needed. The group rate made it affordable to stay for 3 nights for a baseball tournament. The breakfast included a variety of cold and hot with make your own waffles. Everything was fresh and hot. The bacon was not the best, but everything else was great. Did not care for the fact that dogs were allowed, especially the one I saw. I must say the dog was the most unfriendly issue of our 3 night stay. I would stay again. I would like to some updates, like painting to give it a cleaner LOOK. By the 3rd night, my hips were hurting. Overall, it was a good experience and would stay again, especially at the rate we had. Oh, the kids had fun in the pool but it was LOUD in there. Everyone we came in contact with in their city was polite and friendly. Enjoyed it all.
06/23/14 C R Des Moines, Iowa
Talk to the fellow at the rest stop. They can get you a better rate than the rest stop coupon book! Staff was very friendly, rooms are clean and comfortable. Quiet, but still near food places . Downside is that bathrooms are small. Great place for the money.. No smoking in hotel at all. There are places around the building though and they are well lit. Could use a bench or chair also. Would stay again
"Poor Customer Service"
06/18/14 Marion T Millburn, New Jersey
This hotel was a great disappointment. I don't think they even deserve 1 Star. I am the mother of an incoming freshman and was shocked at the way I was treated at this hotel. I had made several reservations in anticipation of my son's upcoming year. I had to cancel a reservation and mistakenly cancelled the wrong one. They charged my credit card since according to them I was a no show. When I realized my mistake I called and asked if something could be done. The General Manager would not even speak to me. The message he relayed from his front desk was that is the policy. While I realize that is their policy it was clear that I had cancelled the wrong date. Good customer service would have been to see that this was an honest mistake and at least taken my call to discuss it. It just goes to show that they don’t care but people. While I realize that they are in a great location and always busy if they don’t care but one person they don’t care but anyone! I hope that people will read my post and look elsewhere for hotels. I of course will never stay in another Best Western again. I would rather sleep in my car!
06/17/14 linda3686 Ligonier, IN
This facility exceeded my expectations. The two young men working the front desk were exceptional in service. The room was very clean and the bed super comfortable. Everything was in good working order, and I couldn't have been happier.
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