Myron, at the front desk, was awesome.Genuine Hotels.com guest review
I did a search for Downtown hotels. This one isn't in downtown.Genuine Hotels.com guest review
Great location to everything fun in Kansas City. Hotel provides free shuttle to most locations that are close. Staff is very welcoming and helpful. Would definitely stay again.Genuine Hotels.com guest review
"Great place with a friendly staff"
Perfect location and easy to findGenuine Hotels.com guest review
This is a very clean, well-kept hotel. The staff is extremely courteous and the shuttle service is wonderful. The breakfast provided a pleasant variety of choices. We will stay here again.Genuine Hotels.com guest review
"Good one night stay..."
The hotel was a nice overall hotel, however it was right off a high traffic road and was somewhat noisey in the morning. Good for just a place to lay our heads.Genuine Hotels.com guest review
Loved the shuttle.....very convenient! The driver was awesome!Genuine Hotels.com guest review
"Nice hotel close to downtown P&L"
Great hotel and wonderful, helpful workers :) rooms were very nice and very clean..beds were comfortableGenuine Expedia guest review
Check in/out was super fast. All the desk clerks were friendly and helpful! The bed was nice. We LOVED the shuttle service to and from Sprint Center and Power and Light area. Claude the shuttle driver was quite entertaining with stories, etc. WIll definately be staying here again!Genuine Hotels.com guest review
"not what it appears"
Looks nicer onlineGenuine Hotels.com guest review
"Next door to the Federal Reserve"
Very friendly staff and a great room. Very close to where I needed to be.Genuine Hotels.com guest review
"Hotel location - good"
Good location to downtown and West Port and the Plaza...Genuine Expedia guest review
The staff was very friendly and helpful. When we first entered the room it appeared very clean. However, during the stay, I did end up with several itchy bites all over my feet and ankles.Genuine Hotels.com guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott Thanks for you nice comments regarding the staff and cleanliness. Our staff works very hard and take pride in their work. Your comments regarding the bites was a surprise to us as we have not had any notice of an issue. Should we receive notice, the room is immediately inspected by a professional to ensure there is no issue.
room was small tiolet was backed up. it was clean... breakfast was really good it had a very good variety and was free. tiolet was clogged n r room since we got there. me n my husband got away for the weekend from wichita n wanted to hang out n the jacuzi and it was abnormally hot so we called the front desk and the maintenace guy was kinda rude n said […] its sulpose to be hot n that he turnes it down a lil . ( it was so hot u couldny even lay your ft in therw for a second without it burning u had to take it out. i no what a jacuzi is suppose to feel like n e ways not too impressed. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott Thank you for sharing your comments with us. I apologize for the issue with the Jacuzzi and the associate response. The pool is monitored twice daily and I will investigate what the issue that day was. We had just had the heater repaired an that could have been the issue. Again, I am sorry your trip to the Jacuzzi was not a pleasant one.
"close to union station"
comfortable but got little sleep between other guest & heater was noisyGenuine Expedia guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott I sincerely apologize for the noise during your stay and lack of sleep. I have contacted our maintenance department to investigate. I certainly appreciate your expressing your experience and apologize that your experience was not pleasant. Our staff goes out of their way to ensure that all guests have an outstanding experience and I hope the service was pleasant.
"Will book again."
Very convenient to downtown KC. Plaza, Power and Light, Westport, etc. Will use again.Genuine Expedia guest review
"close to downtown but I wouldn't walk it"
It's clean with hot breakfast and convenient location to downtown if you drive.Genuine Hotels.com guest review
hotel rooms were large. I was expecting smaller rooms typical of many European hotels. The hotel staff was friendly and eager to please.Genuine Hotels.com guest review
"In the area for a Concert downtown."
The hotel was nice but the real selling point would have to be the free shuttle or breakfast. It was nice that they offered a free Shuttle to the Sprint Center downtown. That made it worth it right there plus the driver of the Shuttle was very nice and gave great tips on things to do while downtown. And, the Breakfast was awesome it wasn't just cold […] food like most hotels at that price point offer. Read moreGenuine Hotels.com guest review
"Awesome Weekend Stay!!!!"
Our destinations were the Plaza for shopping and The Sprint Center for a concert. The hotel was perfectly in between those two places. It was easy to get to which was a huge plus for us. Also the hotel provided a free shuttle to and from events at the Sprint Center and The Plaza!! Awesome Weekend Getaway!!Genuine Hotels.com guest review
The shuttle service to and from the concert was top notce! Clyde did an amazing job and the hotel should be commended for doing their part to prevent drinking and driving.Genuine Hotels.com guest review
The check in was fast and friendly. When we were checking in the shuttle guy told us all about his shuttle service and when he left and how long he ran for. Rooms were clean. No complaints here.Genuine Hotels.com guest review
"Will stay again!"
Friendly staff. Within minutes of Sprint Center. Shuttle service was beyond any expectations. Clean rooms. Delicious breakfast with many choices. We will definitely be staying here the next time we are in KC.Genuine Expedia guest review
"I'd stay here again!"
The staff at this hotel is wonderful!! They have a real attitude of service. If you have a car the location is great. Otherwise you don't have a lot of restaurant choices. My room heating unit was noisy and that might bother some people. I love that they offer coffee, tea and iced tea in the lobby for guests. The breakfast was good, too. This hotel […] was perfect for my business trip and I love the staff! Did I already say that? :) Read moreGenuine Hotels.com guest review
This hotel is a great deal for the price. You get a very nice breakfast and a great room for a good price. You also are easily located near the plaza and other KC favorites. You are also no more than 20 minutes from many other popular locations.Genuine Hotels.com guest review
I LOVED THE FREE PARKING! And the free transportation to the Kansas Conference Center! Mon.-Saturday. I am glad I did not have to walk or take the bus to the Center.Genuine Hotels.com guest review
The staff was the friendliest and most helpful of any place we ever have stayed. We'll stay here again on our next visit to Kansas City.Genuine Expedia guest review
Nice place - they did charge my credit card for the room even though I paid through Hotels.com but they took care of that. Otherwise the hotel was clean and comfortable.Genuine Hotels.com guest review
Very service oriented. Breakfast just OK.Genuine Hotels.com guest review
Hotel staff was very helpful and polite. Breakfast was a nice bonus.Genuine Hotels.com guest review
Our stay was great - and especially appreciated the van service to the Sprint center. Parking around the Sprint is always difficult and expensive. Breakfast was good and everyone friendly.Genuine Hotels.com guest review
"Awesome staff and room"
I was in town for a class at UMKC. This hotel is less than a mile away from the campus and Children's Mercy hospital. The staff was quick, polite and very helpful. The room was a decent size and the bed was extremely comfortable. It was clean and useful. A microwave and mini fridge were in the room. I was very surprised at how quiet the room was since […] I had a room facing busy Main Street. Also, the area seemed very safe. There was plenty of food for breakfast. Waffles, eggs, sausage, oatmeal, yogurt, bagels, muffins and much more. They offer a shuttle downtown which is very convenient, should you need it. Overall, it was a wonderful and comfortable stay. I wouldn't hesitate to stay at the Fairfield in again should I be in the area again. Read moreGenuine Expedia guest review
Great location to downtown and awesome price. Clean facilities with excellent and friendly staff. Thank you! From the Nation's Capital =)Genuine Hotels.com guest review
"Great Stay !!!"
After many flight delays I arrived at the hotel very late, cold and tired . The staff was warm and welcoming. The next day the hotel shuttle picked me up and dropped me off for my meeting downtown which was great. Oh and the oatmeal chocolate chip cookies are a real treat !!!Genuine Hotels.com guest review
"My First NFL Game in Kansas City"
My stay was very nice but the walls int the room were very thin. You could hear everything. Other than that my stay was wonderful. My hotel was in the right spot. It was only five miles away from Arrowhead stadium. "How great was that."Genuine Hotels.com guest review
"Centrally located and excellent service"
Fantastic location, front desk personnel was extremely helpful, nice rooms, delicious breakfast.Genuine Hotels.com guest review
"Nice hotel, very close to downtown"
Stayed for one night. Not much to tell other then the staff was very helpful and nice.Genuine Expedia guest review
"Very nice, clean hotel."
The staff were all very nice. The room was exceptionally clean. The pool was small, but clean and fun for the kids. The free breakfast was great- eggs, biscuits & gravy, cereal, homemade waffles, good coffee, yogurt, danishes, etc. I will not hesitate to stay there again!Genuine Expedia guest review
The temperature in the room was too hot. The air conditioner would not work very well. It would not cool well and the fan kept shutting off. Also, the water on the sink was too hot even turned all the way to cold.Genuine Expedia guest review
Nice stay for a weekend night. Hotel is close to downtown, shuttle took us where we needed to go. Breakfast in the morning not too bad. Overall very happy with the hotel.Genuine Hotels.com guest review
"Very close to Sprint Center"
Loved the double queen room! Can't find that oftenGenuine Hotels.com guest review
"Not bad. No complaints."
This hotel served it's purpose. The staff was nice and helpful and the room was clean. There was a pretty good free breakfast as well. No complaints.Genuine Expedia guest review
Polite, clean and very friendly staff made our stay here with family and friends a great experience.Genuine Hotels.com guest review
Close to Crown Center and the Power and Light districtGenuine Hotels.com guest review
The staff were very kind, helpful and they made us feel very welcome. We were treated as the special ones. The breakfast was awesome,along with clean and clean smelling room. Enjoyed the stay and will return again.Genuine Hotels.com guest review
We expected the property would be cleaner and not so tired looking. The front desk staff upon check in was very nice. But, it all went downhill after that. The elevator had finger prints all over it. The room was very small and not so clean. A hair was on the sheet when we pulled the sheets back to go to bed. As I plugged my phone charger in next to […] the TV cabinet, there was some liquid that had run down the side and dried up. Yuk.. Breakfast was ok, same old thing, but we did like the oatmeal in a large container with brown sugar and nuts, the fitness center was very small and dark. Next time, we will stay closer to the Plaza as there is nothing around the area and it seems a little iffy. Read moreGenuine Expedia guest review
"Quality hotel. Left satisfied."
It was a cheap hotel and as a result, I didn't get the nicest place but certainly did the job of keeping it comfortable.Genuine Expedia guest review
"Nice place to spend the night"
Didn't have much interaction with staff other than check-in which was the normal procedure. Was there for business and it was comfortable. Internet speed could be faster but nothing too terrible.Genuine Expedia guest review
Rooms were clean, beds comfortable, and the van driver was very friendly and accomodating. Would definitely stay here again.Genuine Expedia guest review
I picked the hotel because it was within my price range, had a workout facility, had a pool, and offered free wifi. These items all met my expectations. However, the location of the hotel was not ideal--I didn't feel that safe walking around at night to find dinner. I had to call the front desk to get an extra blanket which most hotels would have in […] the room. They were nice and brought it right away. The bed was creaky and sank down when I sat on it--not in a nice plush way. Overall, it was fine, but not luxurious at all. Read moreGenuine Hotels.com guest review
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