Expensive......but considering the event n location it was reasonable. Carpet was sticky. Breakfast was great. Rooms had everything a person needs.Genuine Hotels.com guest review
"Bad Customer service"
The customer service is really bad . The lady over there openly refused to give a bottle of water though I was spending around $400 for 3 night stay. She said bluntly that she cant give 50 cents Water asked me to go somewhere else . I felt really bad and not interested to stay in this hotel againGenuine Hotels.com guest review
"This is the best hotel."
From the time I checked in until I left I have received nothing but the best of care. The staff and I mean everyone of them was the kindest, friendliest of people and went out of their way to help me. The hotel was very clean, every part of it from the rooms to the reservation area. The area used for the continental breakfast is huge and they served […] everything. Not just waffles and bagels. They served a full breakfast. I never made it to the pool area or the spa area but if it's anything like the rest of the hotel, I can only imagine what it's like. I would recommend this hotel to anyone because of my experience during my stay. Read moreGenuine Expedia guest review
"Exactly what we needed!"
We were planning on being in Kansas City for 3 nights, but we weren't sure of exactly where everything was that we wanted to see and do so we initially only booked one night here. We were so pleased with the hotel and the location that we stayed for the two additional nights! Easy access to the highways for the things that weren't super close, but very […] close to many things! We were given a few options of room locations which was nice, and the front desk staff every day (both day and night shifts) were so pleasant and helpful! The room was clean, beds and pillows were comfortable, and the blackout shades closed completely so we got to sleep without the sun waking our little guy. The pool wasn't huge, but certainly big enough to play and have fun! Breakfast was very good - eggs, both turkey and pork sausage, waffles, fruit, greek and normal yogurt, hot oatmeal, cereal, muffins, bagels, juice, and coffee. I would definitely stay again! Read moreGenuine Hotels.com guest review
"Not bad, just don't get a room next to the street."
The only real complaint is the noise from the street. It sounded like a NASCAR track. If I stayed there again I would insist on a room far from the street.Genuine Hotels.com guest review
The motel was very clean, the staff friendly and the breakfast was above our expectations. My one and only complaint is the pool and hot tub. The pool was cold as ice water and my kids were not able to enjoy it. Also the water in the hot tub had a green tint to it. Unacceptable in my opinion. The pool and hot tub area were the main reason I booked this […] certain motel. Read moreGenuine Expedia guest review
We picked this hotel for our visit to see the sights in KC and it worked out. The location is a commercial part of town a few miles between downtown and country club plaza so an easy drive either way. The room and service were good.Genuine Hotels.com guest review
"Wonderful addition to relaxing fun weekend"
Staying in this hotel was very enjoyable. The front desk staff are the most welcoming and friendly I have ever encountered. The lobby, grounds and rooms are very clean. Breakfast was very good, too. The best part was the free shuttle they offer! We used it three times in two days. Overall a great experience and we will definitely go back next time we […] visit Kansas City. Read moreGenuine Hotels.com guest review
"Convenient and reasonable"
I wanted to stay at a hotel in Crown Center area that served hot breakfast and whose price was reasonable. Fairfield Inn is located on Main Street which is pretty much the main street in the area. I was able to get around different museums at ease taking Main Street. Breakfast was OK. Coffee was thin (I like really strong coffee) and the waffle batter […] was not really thick so I got a waffle that had holes everywhere, but overall, the stay was convenient and the staff was very friendly and courteous. I will definitely consider staying there if I go back to the same area again. Read moreGenuine Expedia guest review
"Nice hotel close to the plaza, kemper and downtown"
Staff was friendly, room was clean and quiet. Location close to everything.Genuine Expedia guest review
Came into town for a few days looking for a nice and affordable place and this is what I found. I really lucked out.Genuine Expedia guest review
"Great for business trip"
Very pleased with the comfort of the room and for how friendly the staff were. Appreciated how the room was serviced. Location was great and made travel into downtown buildings easy.Genuine Hotels.com guest review
"Good area, clean hotel"
Front desk was incredibly nice, i would definitely stay here again.Genuine Hotels.com guest review
"Had just what we needed"
The breakfast was great and the rooms were comfortable. I would stay again!Genuine Hotels.com guest review
"Nice hotel, Friendly staff"
Great stay! VERY quiet hotel.Genuine Hotels.com guest review
The staff is exceptional! I called about 09:30 AM to see if I could get an early check in and they were more than accomidating. After we checked in the front desk called up to see if everything was to our liking. The free breakfast was very good. We will stay here again.Genuine Expedia guest review
"A great hotel close to downtown."
I was in K.C. For my daughter s volleyball tournament & did not book any rooms 2 months in advance of their scheduled play. I happened to find 2 rooms at 2 different hotels & the Fairfiled was the more pleasant experience. For the price it was a great bargain, nice room & bed, attentive staff & also a great breakfast. I would stay at this hotel again […] without a doubt ! Read moreGenuine Expedia guest review
"A last minute choose!!!"
The hotel was keep very clean. The staff was Very friendly. It was a over all well maintained. There was just two small things I would add.. the hallways had no air condition running through it, and in the bathroom there wasn't a fan. Other then that it was a nice and pleasant stay...Genuine Hotels.com guest review
"Great Value - Awesome Staff"
The staff members at this hotel are truly some of the most friendly and accommodating individuals in this industry.... They really lived up to all the raves I read about their service before booking a room with them. The room was quite comfortable... no complaints here. We had a small issue with the A/C knob that popped off, but a maintenance member […] had it fixed in seconds. Breakfast in the morning was delicious and fresh! Location was very convenient... felt like we were less than 5mins driving distance from a lot of the main attractions KC has to offer. Very pleased with our stay at the Fairfield Inn... will certainly be back! Read moreGenuine Hotels.com guest review
"Not a bad place."
Our only problem was loud guests next door. Large group of teenagers who kept their doors open. People just lack courtesy and common sense. On an average night this hotel would probably be mostly quiet.Genuine Expedia guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott Thank you for your comments. I am sorry that the inconsiderate acts of others made your stay unpleasant. We have a very good staff and security on at night to ensure a tranquil environment and they react quickly and efficiently when they receive a complaint. We welcome you back and do hope that should you have an issue will contact the staff and let them ensure it is dealt with.
REALLY LIKED OUR STAY, LOVED THE CONVENIENCE OF THE HOTEL TO POWER & LIGHT DISTRICT, AND OUR PERSONAL EVENT. ALSO REALLY LIKED THE SHUTTLE SERVICE. THE STAFF WAS SUPER COURTEOUS, THE BREAKFAST WAS GREAT. NOTHING BAD TO SAY.Genuine Hotels.com guest review
"Centrally located hotel close to museums, downtown"
This hotel was good, I stayed one night for business. It was very accessible to downtown, museums, and seemed close to restaurants and in a safe neighborhood.Genuine Expedia guest review
"Great hotel and close to Crown Center"
The hotel was close to Crown Center which was great considering we wanted to do several things there. The hotel staff was very helpful and nice. The room was very nice as well.Genuine Expedia guest review
the location of the hotel was very convenient. the staff was very polite and professional. the breakfast buffett was good. the only compaint we had was the air conditioner unit knob seemed to be broken and we could not get the cooler temperature we wanted.Genuine Hotels.com guest review
"Lovely Union Hill district location"
Warm, caring staff were the prelude to a comfortable stay. We were greeted each time we came to the lobby. Questions were answered patiently and informatively. Room was spacious, clean, comfortable. Our floor was quiet making for a good night's sleep. Hotel offered yummy breakfast and beverages all the time. We enjoyed the whirlpool/pool as well.Genuine Expedia guest review
Staff was extremely helpful, we were not familiar with the area and they helped us locate great food and were very friendly.Genuine Hotels.com guest review
"NIce hotel downtown in the Arts district."
We came to Kansas City, Mo to see a concert was able to book a room right in the downtown area. Convenient to the area. They provided a shuttle, which helped when some wanted to leave or return earlier. The staff was friendly and helpful to our needs. The breakfast was really fresh and many choices.Genuine Expedia guest review
Myron, at the front desk, was awesome.Genuine Hotels.com guest review
I did a search for Downtown hotels. This one isn't in downtown.Genuine Hotels.com guest review
Great location to everything fun in Kansas City. Hotel provides free shuttle to most locations that are close. Staff is very welcoming and helpful. Would definitely stay again.Genuine Hotels.com guest review
"Great place with a friendly staff"
Perfect location and easy to findGenuine Hotels.com guest review
This is a very clean, well-kept hotel. The staff is extremely courteous and the shuttle service is wonderful. The breakfast provided a pleasant variety of choices. We will stay here again.Genuine Hotels.com guest review
"Good one night stay..."
The hotel was a nice overall hotel, however it was right off a high traffic road and was somewhat noisey in the morning. Good for just a place to lay our heads.Genuine Hotels.com guest review
Loved the shuttle.....very convenient! The driver was awesome!Genuine Hotels.com guest review
"Nice hotel close to downtown P&L"
Great hotel and wonderful, helpful workers :) rooms were very nice and very clean..beds were comfortableGenuine Expedia guest review
Check in/out was super fast. All the desk clerks were friendly and helpful! The bed was nice. We LOVED the shuttle service to and from Sprint Center and Power and Light area. Claude the shuttle driver was quite entertaining with stories, etc. WIll definately be staying here again!Genuine Hotels.com guest review
"not what it appears"
Looks nicer onlineGenuine Hotels.com guest review
"Next door to the Federal Reserve"
Very friendly staff and a great room. Very close to where I needed to be.Genuine Hotels.com guest review
"Hotel location - good"
Good location to downtown and West Port and the Plaza...Genuine Expedia guest review
The staff was very friendly and helpful. When we first entered the room it appeared very clean. However, during the stay, I did end up with several itchy bites all over my feet and ankles.Genuine Hotels.com guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott Thanks for you nice comments regarding the staff and cleanliness. Our staff works very hard and take pride in their work. Your comments regarding the bites was a surprise to us as we have not had any notice of an issue. Should we receive notice, the room is immediately inspected by a professional to ensure there is no issue.
room was small tiolet was backed up. it was clean... breakfast was really good it had a very good variety and was free. tiolet was clogged n r room since we got there. me n my husband got away for the weekend from wichita n wanted to hang out n the jacuzi and it was abnormally hot so we called the front desk and the maintenace guy was kinda rude n said […] its sulpose to be hot n that he turnes it down a lil . ( it was so hot u couldny even lay your ft in therw for a second without it burning u had to take it out. i no what a jacuzi is suppose to feel like n e ways not too impressed. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott Thank you for sharing your comments with us. I apologize for the issue with the Jacuzzi and the associate response. The pool is monitored twice daily and I will investigate what the issue that day was. We had just had the heater repaired an that could have been the issue. Again, I am sorry your trip to the Jacuzzi was not a pleasant one.
"close to union station"
comfortable but got little sleep between other guest & heater was noisyGenuine Expedia guest review
Response by Fairfield Inn Kansas City Downtown/Union Hill by Marriott I sincerely apologize for the noise during your stay and lack of sleep. I have contacted our maintenance department to investigate. I certainly appreciate your expressing your experience and apologize that your experience was not pleasant. Our staff goes out of their way to ensure that all guests have an outstanding experience and I hope the service was pleasant.
"Will book again."
Very convenient to downtown KC. Plaza, Power and Light, Westport, etc. Will use again.Genuine Expedia guest review
"close to downtown but I wouldn't walk it"
It's clean with hot breakfast and convenient location to downtown if you drive.Genuine Hotels.com guest review
hotel rooms were large. I was expecting smaller rooms typical of many European hotels. The hotel staff was friendly and eager to please.Genuine Hotels.com guest review
"In the area for a Concert downtown."
The hotel was nice but the real selling point would have to be the free shuttle or breakfast. It was nice that they offered a free Shuttle to the Sprint Center downtown. That made it worth it right there plus the driver of the Shuttle was very nice and gave great tips on things to do while downtown. And, the Breakfast was awesome it wasn't just cold […] food like most hotels at that price point offer. Read moreGenuine Hotels.com guest review
"Awesome Weekend Stay!!!!"
Our destinations were the Plaza for shopping and The Sprint Center for a concert. The hotel was perfectly in between those two places. It was easy to get to which was a huge plus for us. Also the hotel provided a free shuttle to and from events at the Sprint Center and The Plaza!! Awesome Weekend Getaway!!Genuine Hotels.com guest review
The shuttle service to and from the concert was top notce! Clyde did an amazing job and the hotel should be commended for doing their part to prevent drinking and driving.Genuine Hotels.com guest review
The check in was fast and friendly. When we were checking in the shuttle guy told us all about his shuttle service and when he left and how long he ran for. Rooms were clean. No complaints here.Genuine Hotels.com guest review
"Will stay again!"
Friendly staff. Within minutes of Sprint Center. Shuttle service was beyond any expectations. Clean rooms. Delicious breakfast with many choices. We will definitely be staying here the next time we are in KC.Genuine Expedia guest review
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