Wingate by Wyndham West Monroe

The hotel was very clean and nice looking upon arrival. When we entered the room it smelled good, was clean and very organized. My husband went to swim in their indoor pool/hot tub, and we were short on towels. We asked the receptionist for more towels and she was right on it! She called us promptly in our room to say more towels were on the way! All […] of the staff we met were very friendly and the location of the hotel was awesome; next to many restaurants and attractions! Loved the experience and would stay again if I am ever in the West Monroe area! I definitely recommend this hotel! Read more

Genuine Hotels.com guest review

Book a room with two queen size bed and hotel.com put us in a 1queen size and a sleeper bed the first night then they put us in the room we book for second night because the had a opening

Genuine Hotels.com guest review

I've always been satisfied everytime I stay here and I have not encountered any problems that wasn't readily addressed. On this most recent stay the heat quit working and after calling the front desk and reporting it I was quickly checked into another guest suite without the hassle of having to go back down to the lobby. The desk clerk was extremely […] efficient in getting me settled into the new room. I would stay there again in the future! Read more

Genuine Hotels.com guest review

I had to spend a couple weeks in Monroe for business recently. The two major hotels the locals recommended were booked up, so I ended up staying here. It was okay, and better than the hotels on the other side of the interstate, but it falls just short of being a great hotel. Things are mostly clean, quiet and breakfast is not too bad for a hotel breakfast. In […] my particular room, the a/c unit was leaking water and blowing black "stuff" all over the floor and bed. I told the front desk, who advised me it was normal operation. I removed the a/c cover and noticed it was actually pieces of rubber gasket blowing around, so I just laid a towel across the vent to stop the rubber from blowing all over the bed while I stayed there. During the 2 weeks I was there, room service never moved the towel at all. Room service was a little hit or miss. One day after work, I noticed all towels were removed from the room, but none were put back. Again I advised the front desk, again I was told this is normal, and they would be replaced later in the afternoon. I ended up getting some towels around 8:00 PM. After a couple days staying there, I came back from work to notice that all of the coffee cups had been removed from the room and not replaced. Again, I asked the front desk for replacement cups, which they were unable to provide (It was after hours but they did give me a styrofoam cup). The front desk assured me they would have housekeeping restock the glasses the following day. They never were restocked in the remaining 7 days I was there. The front desk help was neither friendly or rude, just sort of indifferent. I always felt like I was interrupting someones texting conversation when I stopped by. Just little things like that seemed very unusual. Perhaps I just stayed during a bad week or something but it was a really weird and overall unfriendly experience. All in all, if you can stay at one of the top 2 hotels in the area, try to do that, if they are booked, this is a oka Read more

Genuine Hotels.com guest review

The staff was great. The location wass good. THE BEDS WERE HORRIBLE. I saw 20 or so flat screen TVs being delivered. I had injured my back before my trip. After one night at the Marriot in Pensacola I was on the mend. Since the second night in your hotel my back still hurts and it has been 12 days since I stayed there. Weary travelers have started to […] expect excellent linens and beds after a long day on the road. Read more

Genuine Hotels.com guest review

the crickets in the hotel and room not good dead or alive.

Genuine Hotels.com guest review

We stayed overnight at this hotel on our way to and from another destination. The first room we had was clean and nice. The second time our room was not clean and the toilet did not work. The people working were very nice during both of our visits and the location has good access to the highway and many restaurant choices around it.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The room was clean and the hotel has recently adopted a no party rule meaning a peaceful night's sleep.

Genuine Hotels.com guest review

The hotel was clean and comfortable. They had many restaurants around.

Genuine Expedia guest review

The furniture could use updating, but the service was second to none. The front desk staff always greeeted us with a smile and a greeting. They went out of their way to make sure that our every request was meet with a response as quickly as asked. I dont think they know how to say no. The staff is 5 star.

Genuine Expedia guest review

We enjoyed our stay. The elevators stayed wet from a ballteam of boys constantly going from the pool to their rooms, but that was not the hotel's fault. Everything was nice...have had better breakfast in other Windham's, but it was okay. I would stay there again, no doubt.

Genuine Hotels.com guest review

This was my worst hotel stay. I have stayed in here before and it was great. It seems is has downgraded to a motel. I had crickets in my bed. I was moved to a different room due to crickets and was then told I would be charged an additional fee if I did not vacate the new room. I was asked to move yet again. I definitely would have gone to another hotel […] but I prepaid. The staff barged in my room at all times. The furniture was broken. Towels were left in a bag for me to place. I was disturbed with phone calls. Very unprofessional staff. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The staff was very nice and helpful. The location is right near a movie theater and only one exit away from cute parts of town. For the price, it was an easy stay with no problems!

Genuine Hotels.com guest review

We found this hotel to be a very pleasant experience and we would stay again if going that way. The employees were friendly, the rooms were very spacious and clean. The kids enjoyed the pool and the hot tub. The complimentary breakfast was good and the hotel was located right off the highway.

Genuine Hotels.com guest review

This hotel is very conveniently located. It was very clean and the desk staff were very pleasant. The air conditioner in the room, however, was not very powerful and it took several hours for it to reach a tolerable temperature... the breakfast is typical "continental" (i.e. hotel lobby, pre-packaged food) but there was a good selection. i would stay […] there again. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

A little older por\\roperty, nothing terrible about that just other Wingates I've stayed at nearly same age where in much better condition. This one is not up to Wyndam's standards

Genuine Hotels.com guest review

No internet connection in room. It was hard wire connection only and it didn't work.

Genuine Hotels.com guest review

Stayed five days. Terrible hotel. Front desk staff unfriendly and inefficient. Housekeepers never did their job completely. Hotel maintenance bad. Morning breakfast food barely edible Located in bad part of Monroe. Don't waste your money.

Genuine Expedia guest review

Too much foot traffic overhead through the night. The Desk Staff was very nice and accomodating when asked for an extension of the checkoout time. Evidently no one told the cleaning staff she was fussy when told we had an extra hour to check out.

Genuine Hotels.com guest review

Hotel air conditioner/heater did start leaking and made the carpet around the unit and near the bed wet. I did not notify the desk as I did not want to go to the trouble of repacking and moving to another room. The humidity was extremely high and then a cold weather front pushed through which may have caused the unit to leak. Another concern was the […] pool. There were too many kids utilizing the pool and they were running about and there was too much noise for older hotel guests. It would be nice if they kept the pool area open till midnight so those older guests can have the pool area to themselves. Other than this the service was adequate, clean and it was mostly quiet. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Not impressed

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Requested non-smoking room only to walk in to a very smoke-filled room. Yuck! Also had trouble with the air conditioning and the room was not serviced during our stay until after 4pm when we were ready to rest! The staff said it was because there were so many check-outs, but hey, don't we deserve some service since we are coming back to our rooms!? When […] the maids got it right, it was a very pleasant place to stay. On the other hand, the front desk staff did not seem very proficient or professional at their jobs. Read more

Genuine Expedia guest review

The hotel in general is not bad. You can't get clean towels until 4:30pm. They quit servicing the breakfast bar about 1 hour before closing time. Other than that they were real nice people and the rooms are nice. This is the only hotel of its caliber in the immediate area, so even with the disappointments, I would stay here again.

Genuine Expedia guest review

We had stayed here twice, once for an unexpected trip and once that was pre-paid. It does seem that the management is working on issues with the hotel. When we arrived, they had given away our pre-paid room. When a room was found and we tried the keycards, there was already someone sleeping in the room. Then they found us a handicapped room. The keycards […] need serious work because they seldom work more than 2 times. They do need to work on stocking the business office with supplies and work on the efficiency of the internet connections. However, the room was clean, the breakfast was good, and much of the hotel staff were friendly and helpful. Read more

Genuine Expedia guest review

front desk staff on morning of departure seemed highly inconvenienced by my request for a delay of an hour to the checkout time. I understand it may have been an inconvenience, but as the customer, I don't think I should have been made to feel as bad as I did about the request.

Genuine Hotels.com guest review