Nice hotel and very clean. Staff was very helpful and accommodating. Only drawbacks were small room and no restaurants right around it. Had to walk 10-15 minutes to go someplace else to eat or get a cup of coffee. Only had an expensive breakfast buffet.Genuine Hotels.com guest review
"Great hotel with surprise"
Loved that a free mobile with flat rate Internet is provided for the stay to be used in all of HK! That was a real WOW moment. Great hotel.Genuine Hotels.com guest review
"Cosmopolitan- Hotel in Wan Chai Hong Kong"
Needed a room for overnight stay. Bus stop was right in front of hotel . Convenient location . Basic Room amenities okay but no hair dryer. Robes and slippers were a nice touch. If you need 2 Double beds, it is over of few hotels that have them.Genuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thanks for your valuable comments. We are happy to know that your stay was a great one this time. Actually we do provide hair dryer in every guestroom and I hope you had the chance to seek for assistance from our staff on the spot. That said, it’s great to know that our Family Quad Room featuring 2 double beds is to your liking. Recently, we have also launched an array of new family amenities like the mobile storybook library, child toiletries and in-room little surprises etc. which will definitely impress your next stay with us. Look forward to welcoming you back soon.
"Clean, comfortable, convenient"
Convenient to see most places in HK Island, very good room, there was a complementary (basic) smartphone with free wifi, and 3G. This was an excellent idea and made it so much easier to contact friends staying nearby and getting around.Genuine Hotels.com guest review
"Great Value for the Money"
Room was recently renovated and very comfortable. Location is good and easy to access to Happy Valley and Times Square.Genuine Hotels.com guest review
Thanks for the opportunity to reply. The hotel was great and the staff were fantastic. I wasn't sure if I was supposed to tip, (offer money)sometimes I did and sometimes I didn't. It didn't seem to effect the service. I would return to the hotel. Although it seemed some distance from the centre of town.Genuine Hotels.com guest review
"Explore Hong Kong"
The stay was much better than expected after my first impression of the lobby and check in. We were too early 11 am but could not get early check in. Was OK since it was noon already and we got lunch and met a friend. The lobby is not that fancy but our hotel room was great. We got a complementary cell phone with data to use throughout our stay. The […] room service was very friendly. The hotel location is great. You can basically walk to any place in downtown within 30-45 minutes. If you don't want to walk there are multiple complementary shuttles available. Read moreGenuine Hotels.com guest review
"Great deal for the price"
It's an older hotel, but well maintained. Service is very good. Needs a 7-11 convenience store real close - the closest one is a hike. At should have bottled water supply nearby. Rooms older but clean. Location on edge of Wan Chi - area of great activity and taxi/subway are nearby.Genuine Hotels.com guest review
"Another great experience at the Cosmopolitan"
The first time I stayed here was in 2005, so I was a bit worried about how well the place had held up over nearly a decade. However, they're in the middle of renovations and I was upgraded (by a wonderful woman named Agnes) to one of the newly renovated rooms with a king-size bed. Though the room was quite a bit smaller than the one I stayed in previously, […] it was really well designed and very comfortable. I actually prefer it to the larger room. The city view was amazing, esp. during one stormy lighting-filled night. The mattress was great... better than during my previous stay. Though the metro is a bit of a walk, there are plenty of free hotel shuttles going to various parts of the city and there is a tram that stops just across the street (only $HK 2.30!). Only a couple of small complaints: the lighting in the bathroom is not too good (only overhead LEDs, so lots of shadow on the face) and the roomy shower would have been much improved if a ledge could be provided away from the shower head for toiletries (there was only a wired soap holder under the shower head which tends to get a lot of water, and it's hard to balance items on the wires). Overall, can't wait to return! Read moreGenuine Hotels.com guest review
"Not nearly as Convieient as the map indicates!"
Booked this hotel for 8 days to attend two back-to-back International conventions in Hong Kong. Map location seemed to indicate it had a central location. If you are not booking a Grand Deluxe level room, don't waist your money. Jackhammer noises throughout the day WILL be heard LOUDLY and constantly. Second your "included complementary wi-fi" ISN'T […] included until you pay a DAILY "service fee". In fact EXPECT A confrontation at check-in over whether you pre-paid for breakfast and internet regardless of your documentation. I had a 15 minute, 4 staff member "pow-wow" over my booking and after FORCEFUL discussions finally received my breakfast vouchers and included "Wi-Fi". The service fee was their "gotcha" that only became apparent at log-in. I decided to just pay it as the effort to return to the front desk and fight it wasn't worth the aggravation. Speaking of aggravation, I witnessed, on a daily basis, scores of other travelers going through the same grinding routine at check-in. Over 8 days, I realized my experience was clearly the NORM, NOT an isolated incident. Hong Kong rightfully boasts of itself as an International top-tier, modern city and many of their hotels are just that (Conrad, JW Marriot, etc). This is NOT a 4 star Hong Kong hotel, it's not even in the same ZIP CODE of 4 star. AVOID or at least be forewarned! Read moreGenuine Hotels.com guest review
"HK Stay for INTA"
For a business stay near Convention Center, this is a great hotelGenuine Hotels.com guest review
"Correct and good quality for the price"
stayed 5 nights with 2 adults and 3 kids in a double queen roomGenuine Expedia guest review
"Good deal for what you get"
The location is a good 10-15 walk from either Causeway Bay or Wan Chai MRT stops, and the convoluted roads make it hard to find your way. The hotel is decent, but they don't have internet in the room and the windows on the backside are totally frosted. If you pay the premium price, though, you'll get a frontside room with internet. The gym is small, […] but does the job. Read moreGenuine Hotels.com guest review
New room was very nice. Most rooms in HK are small which this was as well, but it was nicely laid out and the bed was very comfortable. Overall a good stay. The room was priced average...not too high but certainly not low.Genuine Expedia guest review
"Ok on a limited budget"
tiny rooms, limited services, terrible restaurant, kind but limited skilled front desk staff. convenient to happy valley racetrack and time square mallGenuine Hotels.com guest review
I used to live in Hong Kong for three years. Recently I went back for a visit after 27 years. I chose The Cosmopaliton because of familiar location. The hotel was nice. Staff very friendly. Found the room to be very clean. Only negitive thing I could say is that I had a room with two double beds, and it seemed very cramp. There was four of us in one […] room. I booked hotel very early so I could get a good rate. Found out in the end that I could have booked two single rooms at same rate. Other then that, are stay in Hong Kong was awesome. Read moreGenuine Hotels.com guest review
"Very good and safe hotel"
Nice location, profectional staff, close to everything, shopping, foodGenuine Expedia guest review
came for a show, stayed several days in a "deluxe" room. horrible experience; even though the room size was nice, the bed was extremely stiff like cardboard, the batrhroom curtain stunk, the carpet rather unclean...Genuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for your feedback. We regret to learn that the room did not live up to your expectations. Our Guest Services Team is always happy to provide extra toppers if you prefer a softer bed. Regarding the bathroom curtain and carpet, please be assured that our housekeeping has already been reminded of the issue and will ensure proper cleaning procedures to be adhered to at all times. We hope to welcome you back to the hotel soon.
"need to improve on the maintenance of rooms"
the room are not clean , need to improve a lot and most of the room are facing a cimitery that no one mention prior to check inGenuine Hotels.com guest review
"Nice and Clean"
Good for relax. Nice room. Got an upgraded room as an elite memberGenuine Expedia guest review
"Fantastic location, affordable price, good service"
You really can't beat the price for prime Wan Chai location. Super convenient. Clean rooms, comfortable beds, the bathrooms could use an upgrade. They feel a bit like dorm showers with cheap curtains. In-room Wifi is kind of expensive, but at least it's there. Friendly staff arranged travel to Shenzhen for me. Would stay again.Genuine Hotels.com guest review
Hello, I was given a room usually given to disable guest. The the location of the hotel is very inconvenient, because taxi don't stop at the hotel. I have to walk outside and walk up a few blocks to hail a taxi. There was construction work going on and was very noisy.Genuine Hotels.com guest review
I was staying at the Cosmopolitan Hotel when an unexploded bomb from WWII was discovered at the construction site nearby. It was an extremely dangerous situation; experts said if the bomb exploded it would have destroyed the entire block. We were evacuated to another hotel for the night and the Cosmopolitan staff really shined! They had to contend with […] a lot of angry and pushy guests but kept their calm. I had medications in the hotel and was concerned but one of the staff assured me that they would contact the hotel doctor if needed, and he gave me his personal cell phone number. The next day when we returned the staff, who had been up all night, was as courteous and helpful as ever. This was a real test of the quality of the hotel and they passed with flying colors! Read moreGenuine Hotels.com guest review
"Great service with large and clean rooms"
As an expedia VIP, got an upgraded room which was large and spacious - a rarity for hotels in Hong Kong. Rooms felt like new. Staff were great, main blemish was the frequency of the shuttle from Hong Kong station. For peak hour, I had the unfortunate experience of missing out on a seat on the bus because it was full with the next shuttle being another […] hour away (for some reason it was an hourly service). As for location, it was about 10 mins by foot to Causeway Bay station. A little tricky to figure out at first, definitely have a map for first timers. Read moreGenuine Expedia guest review
Reasonably comfortableGenuine Hotels.com guest review
"Nice hotel, free shuttle to shopping district"
The hotel overall is great, except you can hear other guests/house keeping early in the morning talking/shouting at the hallway. The shuttle bus driver is a bit rude but is a very short ride ( around 8 min) so is bearable. The hotel location is very convinent, 10 min to subway, every 30 min there is a shuttle bus going to the shopping district where […] you can find many shops and restaurants. The water power is excellent for the shower. Read moreGenuine Expedia guest review
"Good meals, good location, but a small room"
The location's great: right between the Causeway Bay and Wanchai. The Fashion Walk streets in the Causeway Bay are within a walking distance. Also, the MTR Causeway Bay station is close and accessible through a subway. Above all, almost right in front of the Hotel located a tram station. By the tram you can get access to most part of the Hong Kong Island […] at a very cheap rate. Moreover, this hotel has a good access to and from the airport. There is a shuttle from the Hong Kong station, and also the hotel provides a shuttle to Disney Land. The breakfast on the first floor was also pretty good. However, the room is too small. I booked a family room with two double beds. The title of "Family" in front of the room gave me an expectation that we would be accommodated in a room larger than a standard room. But, the room was a plain standard room packed with two double beds: no extra space. In addition, there is nothing much to expect about the hotel facilities. Nevertheless, it was still pretty comfortable and enjoyable because we did not spend much time in the room much less in the hotel. If you want to enjoy Hong Kong with your family, yo do not need to stay in the room. There are many things out there to enjoy and taste in Hong Kong. I would recommend this family room in the Cosmopolitan Hotel to a family who want to enjoy Hong Kong at a reasonable price. Read moreGenuine Expedia guest review
This was my third trip to Hong Kong, and the third time I stayed at the Cosmopolitan Hotel. For me I find it central to all of the places I will be going. Transportation is easy and all with in walking distance. Hotel staff are always ready to help.Genuine Expedia guest review
"A hotel for the halloweeners"
This hotel is built alongside a cemetery. The back of the hotel where all the standard rooms are located is in close proximity, 15-20 feet, to the cemetery. The hotel do not disclose this for obvious reason, this is why I am taking the liberty to do it for them.Genuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Peter, Thank you for your comments. We regret to learn that our standard room with frosted window was not to your liking. While some of our guestrooms are facing the historical churchyard, most of our guestrooms do come with the great views of the city skyline and the greenery of racecourse. We hope you will have the chance to try one of those upon your return. As for the hotel location, it’s actually only an 8-minute walk towards the closest subway station and our Concierge is always happy to suggest the best boutiques and bistros to be visited in our neighbourhood. Alternatively, public transports like taxi, bus and tram are also readily available at the hotel doorstep. We look forward to welcoming you back for another promising stay soon.
"Potential Partrons of this hotel beware!!!"
1. This hotel is situated in front of a Cemetery where all of their "Standard" rooms are facing it and the lower floors rooms' windows are "Frosted" and locked so you don't see them except for the higher floors. The other side of the rooms in the hotel are the "Higher" catagory which means more expensive. 2. The bathroom smell like a Gym changing room […] that hasn't been clean even they did clean it every day that we have stayed (5 days in total). 3. The staff are very unprofessional, I had seen few customers complained at the lobby which were more than usual compare to other hotels that I've stayed in Hong Kong previously - after each incidents they would be laughing among themselves irrespect to the incidents and disregard other patrons at the lobby. They should have a disclaimer with their "Standard' rooom pricing that it is facing a Cemetery so all Patrons are aware and book it under their own discretion and not to find out after you have arrived there. Read moreGenuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Frank, Thank you for your feedback. While some of our guestrooms are facing the historical churchyard with frosted window as a design touch, we do hope you will have the chance to try our other room types that come with great views of the city skyline or racecourse at just a little extra cost. That said, we are sorry for the occasional smell of the bathroom and we hope you had relayed this to our Guest Services Team on the spot for immediate follow up or room change if needed. Also, we regret to know that the service of our staff didn’t quite meet your expectation this time. Rest assured that training will be reinforced to prevent similar incidents from happening again. Thank you for your valuable comments again and we look forward to welcoming you back for another promising stay very soon.
"Nice But Distant"
The hotel is well priced for the quality of the room. We stayed in a standard room, their least expensive. It was small but comfortable and equipped like a true 4 star hotel, which is saying 5 stars in most places. Their deluxe grand rooms I understand are larger and have a few more perks...probably a good bargain cost wise as well. The only draw back […] is location but once you figure out how to get from Hotel to Subway it's actually quite easy to do and this only drawback disappears. The taxi to Central is also relatively cheap. The hotel shuttle works but you must wait in line and depending on your standards you will or will not like the experience. All in all, a good hotel, well priced and comfortable clean rooms with helpful staff. I've stayed in far worse in HK for much more money. I think this is a good find when you want a quick stay at a very affordable rate but still want a clean, reliable, comfortable and well equipped room. Read moreGenuine Hotels.com guest review
Very pleased with my room which was a deluxe city view. Breakfast was excellent.Genuine Hotels.com guest review
"Friendly staff, nice hotel"
Hong Kong was the first leg of our Asian trip (actually it was our honeymoon). After travelling for nearly 30 hours we were obviously shattered and looking forward for a bit of resting. We were warmly welcomed by the staff which checked us in really quick and offered a kind upgrade to one of their newly refurbished suites as a goodwill gesture for our […] honeymoon. The room was compact (as I suppose is the norm in Hong Kong) but with adequate space for a couple. Bed was very comfortable, decoration was nice and we enjoyed a good view of the Jockey Club racecourse. As an Expedia Elite member I was offered 50% discount vouchers for breakfast (whose discounted price was fair). The breakfast buffet was good and with a fair variety of options. The only slight dissappointments from my perspective were (1) the location, which was a little bit far from Metro (only about 10 - 15 min but after walking all day long that seemed like an hour), in the middle of an ugly intersection and without good bars and restaurants nearby; (2) the price for in room internet seemed way too high! However considering the price we paid and the fact that Hong Kong is fairly expensive, I would say that Cosmopolitan hotel a good value for money. If we return on holiday though we would probably choose a more upcoming/vibrant location. Read moreGenuine Expedia guest review
"Excellent hotel that's close to everything!"
This is my 2nd time staying at Cosmopolitan Hotel! I'm never disappointed with the overall service and experience! The staff is super friendly and accomodating! The room are amazing! Clean with a classy modern feel! The bed is also comfortable! And the location is great! Close to transportations and attractions! I would stay at this hotel again when […] i go back to HK! Hightly recommended! Read moreGenuine Expedia guest review
"Nice renovated rooms, small, but clean and nice"
The renovated rooms was very nice, just a tad small. Good location.Genuine Expedia guest review
"Very small and WI-FI not included."
Not worth the price. The hotel was overall clean, the rooms were really small. For the price I paid I expected a lot more. I was offered a larger room for an additional $75/day. WI-FI was not included in the room and was only free in the lobby. After paying almost $20/day for WI-FI I could only connect 2 divices and had to pay an additional $20 for […] any more than that. The next time I visit Hong Kong, I won't be staying at this hotel. Read moreGenuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for your comments. We regret to know that your staying experience this time didn’t quite meet your expectation. We hope you will have the chance to reserve our other room types that measure up to 48 sq. m. for a more spacious stay on the next visit. Yet, we believe the limited-time room upgrade offer had given you a comfortable accommodation this time with just little extra cost. On the other hand, while we actually offer flexible rate plans for in-room internet access, your suggestion on Wi-Fi is well noted, which will be seriously taken into consideration in hotel’s future development plan. Look forward to welcoming you back soon for a value-for-money and promising stay.
"The staff makes it great..."
Hotel services and amenities were good, and a devoted and competent staff takes it up another level. Only suggestion would be that they do away with charges for Internet access, makes little sense in this day and age.Genuine Hotels.com guest review
"Comfortable large rooms"
Comfortable large bedrooms, mine had a nice view of the Hong Kong Jockey Club race course. The staff are friendly and attentive and out of all the boutique hotels I have stayed in on the Island this is one of the better ones. The restaurant located on the first floor offers a wide variety of good quality Asian food. The ONLY reason this hotel has 4 […] stars instead of 5 is due to its location, it is difficult to get to anywhere or get back to the hotel either due to traffic gridlock around the hotel or the fact that the MRT is a 10 minute walk away. This hotel would be ideal as a holiday/vacation location. Read moreGenuine Hotels.com guest review
"Decent but there are better"
Location--sandwiched between Causeway and Wanchai. Good for partiers. Bar stays open late Facilities--tiny shower in "deluxe" room. No bath. Wifi was $70 usd for a week. Breakfast was ok. Don't pay for it though--it's cheaper and more delicious right outside your hotel. Room was clean with so-so view. Bed was big. Staff are very helpful with assisting […] with making phone calls, transportation, etc. Transportation--Tram picks up every 5 minutes right in front of hotel. Taxis are plentiful. Wanchai station is a 15-20min walk Read moreGenuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, We are happy to know that our staff had rendered you an enjoyable stay at Cosmopolitan and we also believe you had a great adventure in hotel’s exciting neighbourhood this time. Yet, we regret to hear that some of the room facilities didn’t quite meet your expectation. We hope you will have the chance to try our brand new Grand Deluxe Room next time, which will definitely impress you with its spacious design layout and the amazing view of city’s skyline or racecourse. As for the WiFi issue, our hotel actually offers flexible rate plans from the weekly plan to the hourly rates to cater to different guests’ needs. Guests could also enjoy free WiFi in the hotel lobby or restaurant for seamless connection anytime. We hope to welcome you back very soon.
The location is great, a short walk to the nearest subway in causeway bay where Times Square is located. The room was in good condition with basic amenities, slightly bigger than we thought, which was good. There are plenty of nice restaurants nearby and food are very cheap, we spent less than US$8 for a breakfast of two in a local restaurant, that’s […] a steal on any part of hong kong island. Staff were extremely helpful and speak very good English and helped us with all we need during our stay. We couldn’t be more thankful to Mr. Ronald, the Front Office Manager for his enormous help on retrieving my cell that I accidently left in a taxi on my way back to the airport, truly appreciate him and his team who made our stay in hong kong a wonderful experience. We will definitely return, not only for the cell, but to enjoy their warm hospitality. Read moreGenuine Expedia guest review
Great, centerally located hotel.Genuine Expedia guest review
Take advantage of its shuttle services to go as many places as possible. If not in a hurry, use the tram station right in front of hotel to connect to MTR station in WanchaiGenuine Hotels.com guest review
I stayed in this hotel for five nights. The first three were with a colleague and the room was less than desirable (10th floor). It was entirely too small, particularly with respect to counter space in the bathroom and the shower--I felt like I was in a phone booth). The next two nights were by myself and the experience couldn't have been more different. […] The room was unbelievable (23rd floor). The staff throughout the hotel was great--very friendly and accommodating; although they will try to up-sell you when you check in--I think this is standard practice in Asia since it also happened in Beijing and Shanghai. I also think that charging U.S. seventy dollars for a rollaway is absurd. Read moreGenuine Hotels.com guest review
"nice location, good price"
n/aGenuine Expedia guest review
"Get ready to pay a lot for anything extra!"
Wanted to charge us US$70 extra for a third bed when we had already paid $70 extra for a third person in the room. Will ream to get wifi in the room. Otherwise join the masses scrambling for seats in lobby, where there is free wi-fi. Room unremarkable otherwise, except for beds of iron. Concierge desk was fantastic, giving precise, detail responses […] to any question that we dreamed up. Read moreGenuine Hotels.com guest review
"good price but worn out rooms"
the hotel lobby looks promising but the rooms just seemer dingy or worn out...the bed skirts were visibly dirty around the bottom and the shower curtain was moldy at places. also, maybe because we booked on expedia, we got a room that was between the sevice elevator and the other two elevator banks and also next to a curtained storage area. got the […] same location even after we switched rooms because the toilet wasn't working. it felt like we were staying in a storage area. also the hotel is directly across from a cemetery, so all windows onthat side are frosted so you can't see outside. not sure what else you can get for the price. but may want to consider other options more fully Read moreGenuine Expedia guest review
"A great deal"
The staff of the Cosmopolitian were professional and courteous. The location is convenient and within reasonable walking distance. If you don't want to walk, there's an hourly shuttle service to various points of interest. Will definitely visit again in the future.Genuine Hotels.com guest review
"rooms and "showeroom" very small. sim"
Rooms similar to cruise ship. Small bathroom with mini shower.oGenuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for your comments. We regret to know that the reserved room didn’t quite meet your expectation this time. While there are actually various room types available measuring up to 48 sq. m., we hope you will have the chance to try our newly renovated Grand Deluxe Room on your next visit. The recently refurbished room not only comes with a brand new and spacious design layout and an array of thoughtful amenities, but also overlooks the great views of the city’s skyline or the greenery of racecourse. We look forward to welcoming you back for a refreshing staying experience very soon.
"Decent Hotel walking distance to city life."
Getting to the hotel was quiet easy from Hong Kong train station, with no traffic only $35 HKD ($5us) plan for $50. The bell boys are efficient and will get a taxi very quickly. The Hotel provides a shuttle every 30 mins from 7:15 am until about 8 pm. Renovation is incomplete so if you are assigned an old room complain, I did and got a pleasant surprise. […] The new rooms are very nice and standard size for a boutique hotel. There is a full service restaurant on the premise and hotel guest are half price. Public transport is everywhere, don't rent a car unless you need to after you get there. I enjoyed my stay and will stay visit again. Read moreGenuine Expedia guest review
The hotel is old and even the toilet not working.Genuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Hendra, Thank you for your comments. We regret to know that some of hotel facilities didn’t meet your expectation this time. We trust the toilet issue you encountered was only an occasional case and immediate investigation has been arranged to avoid the same from happening again. Sorry for the inconvenience caused. On the other hand, we are happy to share with you that the newly refurbished Grand Deluxe Room is available at our hotel now, which will surely impress you with its new design and thoughtful in-room amenities upon your next visit. We look forward to welcoming you back for another refreshing stay very soon.
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