"Too expensive for the average service"
The exterior was old and dirty, not visually appealing. Interior was nicely decorated. Rooms were very small, but decor was modern. Elevators are extremely slow. WIFI is not included in your room and costed an extra 20 USD / night. Breakfast buffet was okay and small. For the price of the hotel, you are better off spending $10 USD more for something […] like the Marriott or other big hotel chains. Here comes the worst part of the hotel... I had concierge book me car service from the hotel to the train station. The Cosmopolitan Hotel accidentally told the car service that my drop off was at the airport. I miss my (6) pre-booked, non-refundable train tickets because the car service went to the airport. In addition, the car service company, contracted to the Cosmopolitan Hotel, did not help me and my 5 guests with unloading our 17 suitcases. Overall, the experience, especially the concierge service, was very poor. I would recommend any guest to a bigger, chain hotel for their stay in HK. Read moreGenuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for your valuable feedback. First of all, we appreciate your kind understanding on the occasional lengthened waiting time for elevators due to hotel’s high occupancy during your stay, hope it didn’t bring you much inconvenience. Your comment towards the breakfast is well noted and we will look into it for future improvement. Regarding the in-room Wi-Fi, apart from the daily rate plan, we also offer flexible hourly rates to cater to different guests’ needs. Yet, we would like to thank for your kind suggestion on this. On the other hand, we regret to learn that the Concierge service didn’t meet your expectation this time. Please accept our apology for all the inconvenience caused. Please be assured that training will be reinforced towards the Concierge team in order to avoid similar incident in the future. We will also closely monitor our contracted limousine company to ensure excellent customer service is rendered under any circumstances. We sincerely hope this single staying experience will not prevent you from staying with us again. With the newly renovated rooms available at our hotel now, we look forward to welcoming you back for a refreshing stay in the near future.
"Not the best choice in Hong Kong"
You can respect this hotel only for one thing, they are extremely consistent. They cheated at all. Amenities you receive as Elite Plus Member is: breakfast 50% discount coupon (but breakfast is awful and overpriced), 1 free drink per guest (but drinks are serving in bar nearby and it`s beer or juice). And the best is the exchange rate at hotel lobby, […] it was 7 Hong Kong Dollars to 1 USD (everywhere it was about 7.7). The rooms is small but clean. Bare electric wire sticking out of the wall of bathroom just add this hotel a little charm. You can say - You get what You pay for, but this hotel is not cheap. Overall, its mistake, I was fooled by their Expedia VIP status. Read moreGenuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Dmitry, Thank you for your feedback. First of all, we are sorry that the breakfast quality didn’t meet your expectation this time. We will surely work with the restaurant manager to improve both the food quality and variety and deliver great values of money. As for the free drink inclusive in your room package, the bar is actually located at our sister property, Cosmo Hotel, which is just one block away. We hope to bring our guests like you a relaxing ambiance while enjoying the free drink. On the other hand, we appreciate your kind understanding that currency exchange rate is varying from one place to another, and the rate we offer is within the recommended range by the bank, yet we hope we did bring you great convenience offering this service in the premises. Lastly, we trust the issue of electric wire is only an occasional case and our staff will be reminded to ensure this will not be happening again. Thank you again for your comments and we look forward to welcoming you back for another promising stay soon.
"HOTEL IS GREAT AND MADE OUR TRIP EASY"
Very nice and modern rooms, wifi in the lobby, get the breakfast package the breakfast is good there. Shuttle takes you many places and important transportation locations. Not so close to the metro but the taxis are not much and if you wait the shuttle will take you.Genuine Expedia guest review
"Beds are hard"
Rooms are small for the price. Beds are hard like rock. We got hard time sleeping in the beds.Genuine Hotels.com guest review
"Fine, well-priced spot in central HK."
Room was quite small and pretty noisy, but the hotel's location was great. Concierge and staf.f barely spoke English, which was surprising for Hong Kong. Great dim sum breakfast and coffeeGenuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, It’s great to know that our hotel location has brought you great convenience this time. In regards to the room size you mentioned, we hope you will have the chance to try our other room types that measure up to 48 square metres, for a more spacious accommodation next time. Also, we regret to learn about the occasional noise you encountered during the stay. We will definitely look into the current sound-proof facilities for future improvement. Training will also be reinforced towards our front line staff to avoid similar communications problem in the future. Sorry for the inconvenience caused and we look forward to welcoming you back for a refreshing experience soon.
"Very helpful, friendly staff"
Wonderful and felt very safe though single woman traveling soloGenuine Hotels.com guest review
"Not bad, but not good either...."
The rooms have very little natural light because the windows have been 'covered' to hide the views of the cemetery which is a shame. The beds are also very firm/hard which seems to be the norm in Asia. My request for a quiet room got me a room next to the elevator on the 3rd floor -- it was as if they went out of their way to give me a noisy room.Genuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thanks for your comment. We believe you have stayed in our standard room this time in which a frosted window is equipped as a design touch, and we regret to know that it was not to your liking. We hope you will have the chance to try the other room types that measure up to 48 sq. m. and come with great views of city’s skyline or racecourse upon your next visit. In regards to the bed, your comment is well noted. We have already planned to upgrade our mattress to the Beautyrest series from Simmons very soon, which will surely impress you next time. As for the room preference, we are sorry that the arrangement cannot be made this time due to the high occupancy during, and we would like to seek for your kind understanding on this. We look forward to welcoming you back soon for another promising stay.
I booked a queen bed room, but when i check in front desk gave me a two small beds, and saying there's no more queen bed. front desk said they will ask house keeping to put two bed together. i asked if there will be at least a pad on top so we will not sleep on the gap/crack. front desk said they will do it. then when i get to the room house keeping […] said they cannot do it until the next morning. i only staying for one night, so that was useless. room is super small. shower is tiny with a curtain hanging. you cannot shower with arms fully extend. even though hotel is located in city center, but since it separated with multiple road conjunction, you need to get up and down subways a couple times to get to the hotel. the worst is the window is blocked by translucency films and fixed. meaning there's no view. after i check.out the reason they blocked windows is because the hotel is facing cemetery next to it. i was on 20th floor. the worst of the worst is on the next morning around 930am, there's heavy renovation on upper floors, that was not acceptable. can't they at least wait until guest check out!!!!!! there's two pros about this hotel: housekeeping lady were polite and nice. the ac is good. Read moreGenuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for sharing your feedback with us. We regret to know that your preferred bed type could not be arranged upon arrival due to the high occupancy on that day. While our Front Desk staff has immediately offer you the joint-bed as an alternative, please accept our sincere apology that the service extended by our housekeeping staff didn’t meet your expectation. Rest assured that training will be reinforced towards the concerned housekeeping staff to avoid the same from happening again. We are also sorry for the disturbance brought due to the renovation work, which has already completed this week. We are sure the new face will give you a refreshing experience upon return. Apart from the standard room that you stayed in this time, we also hope you will have the chance to try our other room types that come with larger room sizes and the great views of the city’s skyline or racecourse on the next visit. Our complimentary shuttle bus is also worth trying as it gives our guests point-to-point transfer which save them a lot of walking time. We look forward to welcoming you back for another promising stay soon.
"Convenient location close to subway."
Hotel staff is warm and helpful. It's quite interesting to see many young folks staying late in the lobby for free wi-fi.Genuine Expedia guest review
"ok place to stay"
breakfast has very limitted selection... room is too small for a deluxe that I paid for... one good thing is taxi drivers know the place very well... staff are very honest although typical chinese culture where they find it hard to smile...Genuine Expedia guest review
Had to depend on its free shuttle to get to the subway stations. Returning is more difficult because the shuttle pickup locations are not marked and the shuttle sometimes does not come. We waited half an hour for the shuttle to come and it didn't so we ended up calling for a taxi. Show up early or there may not be seats available and you have to wait […] for the next shuttle in 45 minutes.... Other than this, the hotel was good. Read moreGenuine Hotels.com guest review
"Very helpfull staff"
Good one for a short stay, close to many atractionsGenuine Expedia guest review
"close to where i wanted to be"
Overall great except some local construction in the mid afternoon when I happened to stay in.Genuine Hotels.com guest review
"Loved the hotel and Hong Kong is the BEST!!!"
If you are new to Hong Kong definitely give this hotel a try. It is what it is. It's not the Ritz Carlton but it's also not $500/night. My wife and I stayed there along with four friends and we absolutely loved it. The staff went above and beyond any requests that we had and were very friendly and courteous. The rooms were clean and the water pressure […] was AWESOME!!! The hotel is conveniently located near public transportation and if you do not want to walk to the subway there is a complimentary shuttle that will take you there. We had so many questions each day and we would simply walk to the concierge in the morning and they would map out where to go and how to get there. I definitely recommend this to anyone staying in Hong Kong. Day 1 - go out, get an Octopus card and have fun!!! Read moreGenuine Expedia guest review
"Not clean hotels carpets hallway is dirty"
I will never stay at this hotel again the rooms are dirty and hallway look like it hasn't been cleaned for years. Location is also bit off the main areaGenuine Hotels.com guest review
Response by Cosmopolitan Hotel Hong Kong Dear Guest, Thank you for staying with us. Though we seldom hear about similar comments regarding the conditions of our hotel and rooms, we do appreciate your valuable feedbacks and rest assured that training will be reinforced towards our Housekeeping team in order to prevent the same from happening again. While Cosmopolitan is located amid the busiest shopping and business districts in Causeway Bay and Wan Chai, we aim to provide our guests a sense of oasis after a long busy day. Having said that, it’s only an 8-minute walk to reach the nearest Causeway Bay subway station and there is an array of localised restaurants and shops on the way. Complimentary shuttle bus is also available towards 15 destinations and public transports like trams, buses and taxies are as well within easy reach for easy access in the city. We look forward to welcoming you back very soon.
"Decent hotel for the frugal traveler"
If you're on a budget, either business or leisure, hotel is decent value for the price.Genuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Stan, Thank you for staying with us. It’s great to know that you found our hotel delivering great values at reasonable price. While Cosmopolitan is located amid the busy districts in Causeway Bay and Wan Chai, we always aim to provide a sense of oasis for our guests after a long day. Having said that, it’s only an 8-minute walk towards the nearest Causeway Bay subway station with an array of localised restaurants and shops on the way. Our Concierge team is also happy to assist our guests on taxi arrangement upon requested. Yet, we hope you will have chance to try our free shuttle bus that bring guests towards 15 major destinations. Lastly, we regret to learn about the occasional issue of in-room internet as all our rooms are equipped with 100MB high speed internet access. We will definitely look into the situation to avoid it from happening again. We look forward to welcoming you back very soon.
Nice price to what you get hotel. The hotel is very central to everything, staff is really friendly, restaurant is good, room is clean and nice. Recommended for sure !Genuine Expedia guest review
So far is good. Just no free Wifi in the room is so unconvenience.Genuine Hotels.com guest review
"Nice Hotel in Downtown Hong Kong"
Hotel staff was very friendly and helpful. Close to downtown and bus routes. Did not eat at the breakfast buffet is was too pricey.Genuine Expedia guest review
"HOTEL WAS OK--VERY BASIC"
We stayed at the Cosmopolitan Hotel, for several days. The hotel was very basic; tea/instant coffee (not replaced. The room was small, the small shower had no sides, just a curtain, and very difficult to turn around. We did not eat at the restaurant;, and only ordered coffee with the room service. The price for 2 cups of coffee was $12.00, and even […] though we refussed to bring it up. The Hotel was emailed 2 months prior that we were going to need an early airport shuttle at 5:00 a.m. However, at check-in, we were told they did not offer shuttles before 7:00 a.m. and we were to hire a taxi. Hotel got the taxi and told us the fare would be approximately $40 to $45; however, upon arrival the fare was $70. Hotels require a deposit on a credit card; but checking out, we were informed that this deposit would not be returned for 2 WEEKS. We have been to Hong Kong many times, and next time will stay in Kowloon. Read moreGenuine Hotels.com guest review
"Pleasant, fair-priced hotel in a good location"
Location is fair, though is a 15-20 minute walk from the MTR subway system. However, with an understanding of the buses and trams you can arrive almost to the doorstep of the Cosmopolitan from the airport, Central or Kowloon on public transpo. Happy Valley Racecourse is across the road and is a good place for a jog or other exercise away from traffic, […] and provides a feeling of being outside the city, while being right in the middle of it. Hotel accommodations are clean; lobby and restaurant are crowded at times and one may have to wait a few minutes for a free seat in either. Breakfast buffet is very good. Staff are hard-working and pleasant. Read moreGenuine Expedia guest review
"Good hotel for the price but look closer to city"
This is a complicated one because the price is nice for this hotel in an expensive city. The hotel is nice, has a convenient shuttle, and isn't too far from the Causeway Bay metro (Red Line). The problem is, you can be much closer and convenient and I'd chose that in my next visit. The hotel rooms are small and not that nice. The service is really helpful […] and easy to work with, but I would book something closer to Central/HK stations in the future. Read moreGenuine Expedia guest review
"Short Stay in Hong Kong"
Quiet location, transportation is not the best but acceptable.Genuine Hotels.com guest review
"Excellent value, exceeds expectations"
I just returned from my third trip to Hong Kong, the best so far and made all the more enjoyable by an excellent hotel experience at the Cosmopolitan. Regarding most matters, the hotel exceeded my expectations for accommodations at such a reasonable price level: 1. We had a late arrival time, and despite showing up at the hotel at 2:40 in the morning, […] the hotel staff checked us in quickly and with no problems. 2. Staff were always friendly, fast and helpful, especially with regard to requests for additional items for the room (shampoo, laundry bags, speedy removal of an extra bed that we no longer needed, and a replacement room key) and for help with transportation. 3. The hotel provided us with complimentary shuttle services to central locations in Hong Kong, making getting around easier. 4. The breakfast buffet was outstanding, with plenty of choices both Western and Chinese and good overall quality. In addition, room upkeep is quite good, there are some nice views from upper floors, and the location is very convenient. Closest MTR station is Causeway Bay, not Wan Chai. I will definitely consider staying at the Cosmopolitan next time I go to Hong Kong. Read moreGenuine Expedia guest review
"Nice hotel but out of way for first timers"
Hotel is clean, comfortable and friendly but location next to Happy Valley out of way tho shuttles to Central, etc. available. Also free shuttle from airport train station but only once per hour (:50). Taxi fare only about $35HK so not worth waiting more than 30 minutes...breakfast decent, beds comfortable, blackout curtains a plus. Staff friendly and […] helpful. Would recommend if return HK visitor . Read moreGenuine Hotels.com guest review
"Cozy, Modern and convenient Location!!!"
The staff was amazing and extremely helpful. Breakfast buffet is SUPER!!!! The rooms are very cozy and clean! I will defiantly stay there on my next visit.Genuine Expedia guest review
"Good, solid hotel for a great price!"
Polite staff. Good service. Clean rooms. Comfortable stay. Free Upgrade as an Expedia Prime member was a nice surprise.Genuine Expedia guest review
Overall, a very comfortable and stylish place to stay for a reasonable price!Genuine Hotels.com guest review
Nice business hotel, very comfortably located in a lively crossroads, easy access to the exhibition halls and close to both wanchai and causeway bay shopping and nightlife areas. Hotel is clean, nice staff will hear you out and take care of your needs and requests. Overall nice stay at an affordable price. Will go back there to stay again.Genuine Expedia guest review
"great hotel in a great location"
Fantastic customer service. Hotel shuttle was convenient to get to a lot of places. Will stay again.Genuine Hotels.com guest review
"Great service for tours, shuttle and taxis"
I'd definitely use your hotel agin. You have a very polite staff, good service and the fact that it's a family hotel made me feel safe.Genuine Hotels.com guest review
Macson and Alison were especially helpful and gracious. Special commendations to them. Everyone was great. We loved the Cosmopolitan!Genuine Hotels.com guest review
"Great hotel for a business or pleasure trip."
Centrally located and very close to the MTR and other public transportation. Rooms were very clean, comfortable and the service was superb.Genuine Expedia guest review
For the money it was a really nice place to stay. The staff was extremely friendly and happy to help. Good area to stay in as well.Genuine Hotels.com guest review
Room was clean and well appointed. Getting a taxi in the morning required us to cross the street to avoid the full line of taxis coming from Aberdeen tunnel.Genuine Expedia guest review
"would stay away if possible."
staff very friendly and accomadating. bathroom had issues...slow drain...dirty water smell...shower was a curtain and a spray nozzle. the bed was nice and comfortable. manager comped the internet for me so that was nice. although i had some issues with the internet wiring. location was not so good. long confusing walk to mtr. it is right across from […] happy valley racetrack. i got a couple of complimentary drink tickets to bar in the cosmo hotel up the street. i went to use them but decided to leave. the bar was terrible and no one in it. but the gesture was nice. Read moreGenuine Expedia guest review
"Great hotel with transportation"
The hotel location is quite far from restaurants and shops. We need to walk 10-15 minutes to the nearest one. But the hotel provides bus that runs every 30 minutes to Times Square, which make it convinience for the hotel guests. The hotel also provides transportation from the airport to the hotel. It is located just in front of the Horse Race and […] we can watch the race from our room. Read moreGenuine Expedia guest review
"OK, if you want to waste money on taxis"
The location of the hotel was good only if you could use the shuttle from the Hong Kong subway station (or used taxis). For walking, it was close to impossible to find one's way--and the concierge staff was nearly useless when it came to providing comprehensible directions. We wandered for over an hour trying to find a restaurant they directed us to--and […] that included going back twice for clarification (yes, we were going in circles). They gave us totally inaccurate directions to another restaurant the next day--and we had to ask several more times after we found the street--before being guided to another restaurant entirely by a kindly building manager. I've stayed in Hong Kong three times before (in Kowloon) and never had this much trouble getting around! Otherwise, it's a typical cramped Hong Kong hotel. Read moreGenuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Dear Kay, Located in the popular shopping and dining areas between Causeway Bay and Wan Chai, we hope our free shuttle service has given you time-saving access towards 15 major attractions including Causeway Bay subway station, Wan Chai, IFC mall, Admiralty and Central areas etc. Alternatively, it takes only 8 minute to reach the mega shopping mall Times Square right beside the Causeway Bay subway station. Apart from taxi, other public transports like trams and buses are also just around the corner. Our apology that our Concierge team’s service didn’t meet your expectation this time, please rest assured that all staff will be reminded to give accurate information and hospitable service to guests under any circumstances. We hope to serve you a better stay soon!
I rated everything 5 except "Comfort of your room" which I rated 4. It seem the room temperature is more geared towards air conditioning. We were a little cold even when we set the temperature to the highest setting. Otherwise, everything was good.Genuine Expedia guest review
"Good hotel for the price"
This was a good hotel for the price. It is convenient and walking distance to Times Square where there is lots of restaurants and shopping. The rooms are a bit small but that is pretty normal for Hong Kong. One negative is it can be challenging to get a taxi from this hotel. On one occasion, the hotel staff recommended we walk a block in the rain to […] get a cab at the corner since the cabs weren't coming into the hotel. There is free wi-fi in the lobby but you need to pay if you want it in the room. Read moreGenuine Hotels.com guest review
"Decent value hotel"
Nice affordable hotel in a convenient area. Would rate higher but my room had opaque windows that let light in, but I could not see out of them.Genuine Expedia guest review
"Good value and location"
Hotel was good value for the money. While the closest subway station was abit of a walk, it was nevertheless conveniently located. Room was clean, comfortable and size-wise adequate for two people. Their breakfast buffet is outstanding, so make sure to get a rate that includes the breakfast. They have a shuttle that runs to Central (which is where the […] Airport Express train drops/picks you up for the airport), though don't expect assistance in getting your bags out from the driver. All and all a good stay and would return if the opportunity arises. Read moreGenuine Hotels.com guest review
"A very nice stay"
We booked a deluxe city view room. We felt it was a good value. On our previous trips to HK we stayed at the Park Lane. I would place the deluxe rooms at the Cosmopolitan on par with the standard Park Lane room but at almost a $100USD less. The free shuttle service were excellent and we used it on a daily basis. My only complaint was the website was […] misleading in that the free wifi was only in the lobby and dining room NOT in the guest rooms. Read moreGenuine Hotels.com guest review
"Good for Short Business Stay"
It looks like the hotel needs some renovation. It had a good staff with clean and comfortable rooms. Their elavators were too small and slow. The hotel lobby was not well accessable from the main street. The lobby itself was acceptable.Genuine Expedia guest review
"Wasn't a good day after many hours of travelling."
I got a room between the main lifts and the staff lift, very noisy to be there. The view is directly to the graveyard. The shuttle service to the MTR is good though.Genuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Thank you for your comments. We regret to hear your unpleasant experience regarding the noise issue, while all our guestrooms are well-equipped with sound-proof facilities, we hope you had contacted our 24-hour on duty guest service manager for a prompt follow up or room change on the spot. Apart from the historical churchyard views, we have also our Deluxe Causeway Bay City View Rooms and Deluxe Course View Rooms that overlook amazing city skyline and breath-taking greenery respectively. We highly recommend you to try one of those for a refreshing experience upon return. It’s great to know that you find our shuttle service convenient bringing you around the city. We hope our Simmons mattress and all other in-room amenities have further enhance you a good rest after all-day travelling. Radwan, we look forward to welcoming you back very soon for a better stay!
"OK for Business traverls."
The location of the hotel was nice, the rooms are well kept but the bed was super hard.Genuine Expedia guest review
Response by Cosmopolitan Hotel Hong Kong Thank you for your valuable comments. Conveniently located right between Hong Kong busiest city centers’ Causeway Bay and Wan Chai, Cosmopolitan Hotel is perfect for both leisure and business travelers. Facing towards Happy Valley racecourses, some of our rooms come with the unique view of the greenery and guests could even watch the night horse racing on Wednesdays! It’s delightful to learn that you find our rooms well-appointed with all needed facilities and amenities. While we import high quality mattress from Simmons for all guestrooms to ensure good sleep at night, guests could always contact our 24-hour on duty guest service manager to arrange extra soft toppers upon personalized needs like yours. We look forward to welcoming you back soon!
We stayed here for a few days after a trip to Canton fair. I disagree some of the other reviews in regards to the location. For the price, you can't beat it. It's a bit of a walk to the MTR or ferry but.. I like to walk. This is a nice hotel for a fair price.Genuine Hotels.com guest review
The hotel caters to an interesting mix of guests and so has a cosmopolitan feel to it. Its location and shuttle service are also good.Genuine Expedia guest review
"think that I liked"
quality of service is very satified, location are quite far from MRT but it's ok, only 15 minutes by walking.Genuine Hotels.com guest review
The room is very small but comfortable. The location of the hotel is a little out of the popular area or major public transportation. The free shuttle bus service really helps!Genuine Hotels.com guest review
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