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1 room, 2 adults
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8303 Palm Pkwy, Orlando, FL, 32836, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 694 reviews)

  • Wellness
    Great wellness & sports facilities
  • Location
    Great location
  • Value
    Best value for money
  • Breakfast
    Tasty breakfast
  • Amenities
    Bad amenities
  • Vibe
    Poor vibe
4.0 / 5Excellent
"Vewry Good Hotel. Great Value"
I had a two night stay for business. The check in and check out process went very smoothly. The hotel common areas and the room were very clean. The breakfast was very good with a great deal of variety. I would hope for a little better than a bowl of chips and a bowl of pretzels as snacks for the evening reception
Genuine Hotels.com guest review
2 night business trip Oct 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to Downtown Disney"
This was a 2 day getaway so we were looking for a nice relaxing place which we got. The hotel was very clean and quiet. The pool albeit on the small side was not crowded nor was the adjacent hot tub and both were clean. The hot breakfast changes a bit each morning but was better than the traditional continental breakfasts that you get and certainly better that paying $20 ea that some of the area resorts want. It s close to many restaurants, Outlets and Downtown Disney. The price was very good for a small Suite. The bed was very comfortable. The only issue we encountered was the sink stopper stuck closed but was addressed by maintenance while we were out of the room. I'd book this hotel again without hesitation.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Jeff, Thank you for such a thorough review. So many guests like to know all aspects of the hotel, thank you for sharing. Glad that your stay was 5 star, we would love to have you stay again.
Other trip Oct 11, 2015
Jeff
US
4.0 / 5Excellent
"Great Location"
We are a family of 5, so the size of the suite was important to us. The hotel is definitely in need of some remodeling, but was clean. The best part was the closeness to Disney parks.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for submitting a review. We are happy to hear that our suite size, and location were a plus for your family. Nothing makes us happier than a guest who boasts about their vacation with us.
2 night family trip Oct 3, 2015
Lynette
US
1.0 / 5Poor
"Nasty Rooms"
Very dissatisfied with the room's conditions. Rug had stains, microwave was dirty with old food,hair dryer didn'the work and the worst part was a dirty and full of stains bathroom. ...not coming back and not recommending this to anybody specially friends and family. Manager was notified hopefully will make corrections.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for writing a review about our hotel and for expressing your concerns to us to give us an opportunity to address them. Our top priority is providing our guests with outstanding service, so we were distressed to hear about your experience.
4 night family trip Oct 3, 2015
Jadyra
US
2.0 / 5Fair
"Disappointed"
No hot water. They double charged me and it's taking days to reverse charge. Not happy. Lousy breakfast.
Genuine Hotels.com guest review
2 night family trip Oct 2, 2015
A Traveler
US
3.0 / 5Good
first room, sheets had hair in it. They had not been changed. They gave us another room. Front desk tried to sell us tickets for Epcote without telling us they were charging an extra $15 per ticket. No line up for tickets at Epcote. Breakfast sucked.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you so much for taking the time to write a review. We are sorry that you found your experience with us disappointing. We strive to please every guest, so we are truly saddened to hear that we didn’t meet your expectations. We are sorry you did not enjoy the complimentary breakfast.
2 night romance trip Sep 26, 2015
marshall
US
4.0 / 5Excellent
Simple, a little outdated hotel. Convenient suites layout- great for families. Comfortable beds- great bonus after active days. Ok breakfast, nothing fancy. Located close to stores and all parks.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you very much for your review. We are glad you enjoyed our convenient location, and we look forward to hosting you again!
5 night family trip Sep 22, 2015
A Traveler
US
4.0 / 5Excellent
Nice hotel. Enjoyed the stay.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for the kind remarks.
4 night family trip Sep 26, 2015
Prashanth
US
5.0 / 5Outstanding
"Excellent Stay!"
We really enjoyed this hotel. It was only a weekend getaway but the time we spent there was great! The staff was alway courteous, from the front desk to housekeeping and very generous whenever we requested anything ie: extra towels and wash cloths. We've stayed on the theme park properties three times over the last six months, and looking now, for the cost and overall experience we would probably choose this hotel over those. It's nice when a hotel offers "breakfast" that there is actual hot food (eggs, sausage, pancakes, toast etc) instead of the regular continental bagels and muffins. We will most definitely stay at this resort again in the future!
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you so much for your 5-star review. We are very happy to hear that our staff impressed you and you had a lovely experience with us! The best compliment we can get is your recommendation, so thank you for sharing your feedback and we look forward to seeing you again soon
2 night family trip Sep 25, 2015
Jessica
US
3.0 / 5Good
"Fair"
Fair
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for posting a comment.
1 night family trip Sep 21, 2015
A Traveler
US
1.0 / 5Poor
"Stay away!!!!!!!!"
They donot know what they are doing, especial front desk.....
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
We are sorry to hear that you did not have an enjoyable experience. Please understand this is not the norm.
Other trip Sep 23, 2015
domingo
US
3.0 / 5Good
"Okay hotel with good breakfast"
Okay place to stay, but not great. We were placed in a handicap room, which we did not need nor request. Breakfast was good.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello, Thank you for sharing your experience. Sometimes, when we are sold out a guest may be put into a handicap room while not needing it. We are sorry about any inconvenience.
1 night romance trip Sep 19, 2015
Sylvia
US
4.0 / 5Excellent
Overall stay for a weekend with a couple friends sharing the room was pleasant. Room was clean, bed was decently comfortable and our friend who slept on the couch said he was ok. The shower faucet leaked unless it was pulled VERY tight to turn it off which was a bit annoying but certainly not a problem. The elevator didn't seem to work smoothly, often leading us to opt for the stairs but again, no big deal by any means. Great stay, definitely would consider it again.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for posting a review. We appreciate when guests share their experiences with us. We would love to have you come back and stay again.
2 night trip with friends Sep 18, 2015
A Traveler
US
3.0 / 5Good
"Hotel needs updating"
Pros 1. Very nice and accommodating front desk staff. Go out of their way to help and answer questions 2. Close to Disney parks and restaurants 3. Great free breakfast buffet each morning - good money saver Cons 1. Bathroom was very outdated. The shower/bath nozzle was broken only allowing luke warm showers and it took the hotel 2 days to fix. Still leaked and dripped all night. No counter space in bathroom either, had to keep all toiletries on the floor even though the bathroom was very large. Just poorly laid out. 2. Only sheets on the beds. We had to request blankets to be added to the beds
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello, Thank you for posting a review. We are happy to know that you enjoyed our convenient location and complimentary breakfast. An apology is owed to you for the faucet not being fixed properly, that is not the norm. We are saddened to know that you didn't enjoy all aspects of your stay.
Other trip Sep 16, 2015
Diane
US
2.0 / 5Fair
5 Guest - Only 4 towels, had to go to front desk to get one late at night 2 TV - only one remote, had to wait until next day to get one. Once the brought the extra one, we noticed at night it did not work and the batteries were leaking. Sofa Bed was missing a sheet None of the ice machines had ice
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Steven, Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate you for sharing your feedback and telling us how we can improve.
3 night family trip Sep 11, 2015
Steven
US
5.0 / 5Outstanding
"Weekend of shopping"
The stay was great, room nice and clean. Parking was nice and good area. Free breakfast was ok would have liked to see waffles or bacon.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Karen, Thank you for your review. We appreciate our guests sharing their experiences with us. Please come back and stay with us again.
2 night family trip Sep 11, 2015
Karen
US
2.0 / 5Fair
"Experience."
Totally different than what I saw on line pictures. $ $ $ :)
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello, Thank you for posting a review. We are sorry you feel we misrepresented ourselves. W can assure you the pictures shown online were indeed taken in our hotel.
2 night family trip Jul 11, 2015
A Traveler
US
4.0 / 5Excellent
"Disney staycation"
Overall I was very please with the hotel considering the price. The hotel had a lot of space for larger families. The pool area was great, however, the pool was only 5ft deep (good for smaller children). This hotel was also minutes away from disney world, universal studios and also the airport. The only problem I have was that there were dirty plates put make in the cabnet. However, I would stay there again and recommend this hotel to anyone on a budget.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello, Thank you for your review. We are glad you enjoyed the spacious rooms. We apologize for the oversight in the dirty dishes. We pride ourselves in guest satisfactory, and seemed to have made an error. Please understand this is not the norm for us. We hope you will understand this and consider staying with us again.
Other trip Sep 14, 2015
A Traveler
US
2.0 / 5Fair
Hallways and room smelled badly. Towels were very rough. Cups in cabinet were dirty and used. Maid stole my tablet.
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
A Traveler
US
4.0 / 5Excellent
"Stinky carpert"
The carpet in the room smelled a little, it brought my allergies down. One night i wasn't to well i bend over the toilet and all i saw was mold or mildew underneath the toilet rim. I saw that the night before i left. I did not use the toilet since. The mattress was kind of lumpy. But it still was a good stay.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for taking the time to post a review. While we did not meet your expectations, nor our standards, we are glad that your overall stay was good. Your comments have been sent to the Executive Housekeeper so that your issues can be looked at more closely, and fixed.
3 night trip Aug 23, 2015
A Traveler
US
4.0 / 5Excellent
"Spacious and comfortable"
nice area , big, comfortable rooms at a great price.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Elizabeth, Thank you for the kind remarks. Hope to have you stay with us again.
2 night family trip Aug 30, 2015
Elizabeth
US
5.0 / 5Outstanding
"Nice clean place."
The accommodations were good, Wi-fi included, bed was very comfortable. Breakfast was included.
Genuine Expedia guest review
Other trip Sep 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great weekend hotel"
150% recommended. Great area, great services overall
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you Carlos. We love your 5 star review.
2 night family trip Aug 28, 2015
Carlos
US
3.0 / 5Good
"Functional"
Decent enough. Cleaning crew could do a better job.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your comments. This will be passed onto the Executive Housekeeper so they can make improvements.
Other trip Aug 30, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
The hotel was great. The staff were excellent. We were given special care by one of the maids: Gladys who made us feel at home. Thanks. We will be back.
Genuine Expedia guest review
Other trip Aug 28, 2015
Kevin J.
US
4.0 / 5Excellent
"Will visit again."
I enjoyed the suite with having 3 kids. They could watch TV while my husband and I rested. I also enjoyed being the next street over from hotel row because you don't have to deal with all the traffic as long as you now the backs roads. The service was great and the beds were comfortable. Oh,and free breakfast was a nice addition.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
We are happy to hear that you have enjoyed your stay with us in our spacious suites and great location! Thank you for your review, and we hope to welcome you back!
1 night family trip Aug 22, 2015
Brian
US
5.0 / 5Outstanding
"exellent"
very good
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your 5-star review! We look forward to welcoming you back!
2 night romance trip Aug 21, 2015
carlos
US
4.0 / 5Excellent
"Good deal for the money"
Close to attractions , a lot of room for the price but furnishings are old and in need of upgrade
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello, Thank you for taking the time to submit a review. We are happy to hear that you felt the location and sizable suites were such a positive. We are preparing for some changes in the hotel, thank you for bringing that to our attention.
2 night family trip Aug 16, 2015
amer
US
2.0 / 5Fair
"Downhill slide....."
3rd time stay in last 15 years, quality and service has declined, bad AC, room cleaning just pass thru, common ground maintenance is horrible. Front desk no help, breakfast wasn't much!
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel this time. We appreciate you for sharing your feedback and telling us how we can make improvements. We would hope that you consider staying with us for a 4th time in the future.
Other trip Aug 21, 2015
Tom
US
5.0 / 5Outstanding
"A very Nice room"
The suite was very roomy perfect for a family with 3 young adults
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review! We are happy to hear that you have enjoyed your stay with us! We hope to host you again on you next visit!
1 night family trip Aug 4, 2015
A Traveler
US
3.0 / 5Good
"Location . . Location . . .Location"
The rooms & bathroom were too small for three adults and two children. The base of the kitchen counter was in bad shape. Water pressure could be better. During my twenty days of vacation I stayed at five different hotels in Florida. Breakfast and room service was same at all hotels. Excellent location across the restaurants. Looks like the premises was renovated but still left out the small details.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for writing a review about our hotel and for expressing your concerns to us to give us an opportunity to address them.
3 night family trip Aug 14, 2015
Jamil
US
3.0 / 5Good
Breakfast are bad, the breakfast room is not clean and unpleasant atmosphere.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for writing a review about our hotel and for expressing your concerns to us to give us an opportunity to address them. Our top priority is providing our guests with outstanding service, so we were distressed to hear about your experience.
Other trip Aug 18, 2015
A Traveler
US
3.0 / 5Good
"Disney vacation"
It was nice , our kids enjoyed the arcade,the breakfast also was excellent, the only thing really was the $25 hold for the room and it was never reimbursed
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Hello Jennifer, We are happy to hear that your kids enjoyed our arcade, and that you were delighted with the breakfast. I would request that you call the hotel directly to discuss the deposit not being returned to you. That is not our normal practice, and certainly want to help you in any way that we can.
1 night family trip Aug 15, 2015
Jennifer
US
2.0 / 5Fair
"Not so clean feeling"
The staff at the front desk were accommodating and helpful, but overall I would not recommend this hotel to anyone that I know. Here are the key reasons why: 1. The housekeeping staff were not doing a good job. The sheets on the bed were never changed the entire time of our stay. How do I know this? There was a very obvious pink mark on the sheet (like a highlighter stain), and it remained there every single night that we came back to our hotel room. Upon initially getting into bed the first night, it felt as though the sheets were sticky and worn, making me feel as if the sheets had not been changed in a long time. There was also a day when the housekeeping staff didn't even come by at all. Makes me feel as though housekeeping just didn't care. 2. The shuttle times are obviously lacking. This was my first time traveling to Orlando, FL, so I don't know how the other hotels are in the area. But the shuttles to Walt Disney World only came two times a day: 8am or 11am. And would only pick you back up every two hours, starting at 5pm. This severely limited my ability to enjoy my vacation; knowing I had to be on their schedule. The 11am shuttle also arrived late numerous times, and even though WDW only 15 minutes away, there were many times we wouldn't get to the transportation and ticket center until 11:45 or later. 3. Their complimentary breakfast was atrocious. We were better off not eating entirely. Low quality and visually unappealing.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate you for sharing your feedback and telling us how we can improve.
Other trip Aug 15, 2015
Jenny
US
3.0 / 5Good
"Disappointed with service, otherwise ok hotel."
My stay was fine however it took them 20 minutes to get me checked in. The front desk wasn't sure if my room was clean despite the fact that I arrived over an hour after official check in. They were unable to reach housekeeping despite trying to call and radio several times. When they finally gave me my key, I got to my room and maintenance was working on the kitchen sink. I told them I didn't require the sink and needed to get reasy for a wedding and had already been delayed by having to wait for such a long time to check in.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Courtney, We appreciate you taking the time to let us know where we can improve. We apologize for the inconvenience of having to wait 20 extra minutes. Please consider staying with us again so that we may show you our usual hospitality.
1 night trip with friends Aug 8, 2015
Courtney
US
5.0 / 5Outstanding
"good choice for visiting universal orlando"
Used place for family of 5 getaway to universal orlando. Drive was only 10 minutes. Beds including sofabed were comfy. One day did not receive enough towels. Breakfast was good. Front desk helpful.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
It makes us extremely happy to hear that you had a lovely vacation at our resort! Thanks for taking the time to share your experience with us, and we hope to see you back in the near future!
3 night family trip Aug 2, 2015
lorrie
US
3.0 / 5Good
"OK stay"
The overall stay was OK , however when we got there we asked for a roll away bed but they only had two and they were in use. Then we asked for blankets for the pull out sofa and they didn't have anymore....very odd. I didn't push it, but we never did get any blankets. Also the toilet ran all the time and was hard to flush. The refrigerator was useless. I had it on the coolest setting and it did not cool at all. Very disappointed in regards to all of that. However the bed slept wonderfully! I don't usually have good experiences with the bed, but it slept great. Take note I didn't complain to anyone about the toilet or the refrigerator..... I assumed it probably wouldn't help much anyway. Our room had a funny odor too. Everyone was friendly though.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate you for sharing your feedback and telling us how we can improve
6 night business trip Aug 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, close to Disney land."
It was a very nice hotel. The staff are very professional.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review! We are happy to hear that you have enjoyed our convenient location and lovely staff! We hope to host you again on you next visit to Orlando!
Other trip Aug 7, 2015
rick
US
3.0 / 5Good
"Far from entrance"
Our room was a good 5 minute walk to the entrance/exit how ridiculous and the toilet leaked on the floor and the cleaning staff did nothing when they cleaned every day
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review. We are sorry that you felt our rooms were far from the hotel lobby. You can definitely request a room closer to the lobby next time you stay with us if that is something that is a priority for you. We apologize for the issue with the bathroom and we ask our management team to resolve that immediately.
Other trip Aug 7, 2015
scott
US
5.0 / 5Outstanding
"A great hotel closer to several theme parks!"
The hotel was great, the staff were very welcoming and I was very happy since I got discounted tickets for disney world and sea world, this saved me a lot of money. Their breakfast was great. We enjoyed staying there and definitely we will recommend our friends to stay there.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your 5-star review and lovely recommendation! We are happy to hear that you have enjoyed your stay with us! We look forward to welcoming you back!
Other trip Aug 5, 2015
Jocktan
US
5.0 / 5Outstanding
Great free hot breakfast.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you very much for your 5-star review! We are happy to hear you enjoyed our breakfast! We look forward to seeing you again in the future!
1 night business trip Jul 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel for good price"
The stay was pleasurable and the hotel staff was nice and accommodating. However, the hotel does need an update.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your 5-star review! We are happy to hear that you had a pleasurable stay and that you found our hotel staff accommodating! We look forward to welcoming you back!
Other trip Aug 2, 2015
Lauren
US
3.0 / 5Good
"xxx"
cleanliness of the hotel needs to be improved. bed linens were worn out.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review and for offering us valuable information on how you believe we can improve our services. We hope you had a good time in Orlando and it would be our pleasure to welcome you back to show you outstanding hospitality next time!
1 night family trip Jul 26, 2015
bolormaa
US
4.0 / 5Excellent
We had very good time. The hotel is very nice. The swimming pool is little too small, but kids had very nice time.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review! We are happy to hear that you found our hotel nice and you had a good time! We hope to host you again on you next visit to Orlando!
Other trip Jul 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent"
Very nice good excellent hotel
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you so much for your 5-star review! We look forward to hosting you again!
3 night family trip Jul 17, 2015
Neil
US
3.0 / 5Good
"Close to everything."
I was so excited to see the great location for a great price. When I entered the room my excitement diminished considerably. There was a funky smell coming from the kitchen. The bed sheets looked worn down or dirty. Pillows were old with an odd smell. The bathroom curtain was so wrinkled it looked like they took it out of a hamper. I did not complain because Mr. Bernard told me the hotel was full. I stayed two nights but decided to stay a third night. I went to the front desk and again Mr. Bernard told me it was impossible because the hotel was full with out even looking on the computer. I went to my room and checked online and there were 3 rooms left with the same bed size as mine. I went again to the front desk he looked at me very awkward, like mad that I went over his word and found a room. He told me that this reservation, (I had confirmed reservation number) was going to bounce back and I will have to come early in the morning to check at the front desk. I told him I was very tired and that I did not want to get up early but he told me I had to come at 8:00 AM to check if I really had the reservation. I got up early and the guy at the front desk (did not get his name) was so helpful. He told me I did not had to get up and since I booked the same bed size that I could stay in the same room. He validated my key for another night and end of it. For making me get up early without any reason. I will not recommend and find another option instead of staying here again.
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review! We are very sorry that we were unable to resolve your issue in a more efficient manner. We have contacted our front desk manager to ensure we have a more consistent delivery when responding to our guests. We appreciate you taking the time to tell us how we can improve, and we hope you would choose to stay with us again and give us a change to win your trust back.
Other trip Jul 22, 2015
bluejelly
US
4.0 / 5Excellent
Really wished i had a mini fridge in the room i stayed in, I thought since the hotel had suites with fridges(as seen in pictures) it shouldn't have been a question that a king size room would have At least a mini..however breakfast was good, close to Disney, rooms were clean but hallways smelt weird, & they had laundry facilities on site. Would probably stay again.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your review! It looks like you stayed in one of our executive rooms, which is our only room type that is not suite. We invite you to stay in our suites next time to enjoy your stay with us even more! We hope to host you again on you next visit to Orlando!
2 night romance trip Jul 17, 2015
Chelsea
US
5.0 / 5Outstanding
I love it was great perfect much more than I expected so satisfied I will definitely look for this hotel next year before any other one
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
We are so glad to hear that you have enjoyed your stay with us! Thank you very much for your 5-star review, and we look forward to welcoming you back!
1 night family trip Jul 17, 2015
Antonio
US
5.0 / 5Outstanding
"Very close to everything"
Close to downtown Disney and great dinning, don't show up early your room will not be ready but it was a great hotel better than expected, I definitely would stay there again
Genuine Expedia guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
Thank you for your 5-star review! We are happy to hear that we exceeded your expectations and you would return to stay with us in the future! We look forward to welcoming you back!
Other trip Jul 18, 2015
inspector
US
5.0 / 5Outstanding
"My family and really enjoyed our granddaughter get"
I really enjoyed it and customer service was great. Breakfast was really good! Very close to the Disney parks and other attractions.I had and emergency to come up and they accommodated the situation.My family and I would definitely stay there again.
Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel
We are so glad to hear that your your and family would definitely stay with us again! Thank you very much for your 5-star review, and we look forward to welcoming you back!
2 night family trip Jul 4, 2015
Ruthie
US
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