Hoi An Pacific Hotel & Spa - Hoi An

Staff were wonderful and friendly and accomodating. Room was great. We had a problem with the A/C breaking down and they tried to fix it twice. when it couldnt be immediately fixed, they moved us to a villa at no extra cost. the pool and courtyard were a quiet respite. the Buffet breakfast was delicious with an abundance of choices. and The roof top […] dining was great in the evening as well. Staff was so attentive and engaging. The availabiliyt of transportation was an extra perk. Everything was so comfortable Read more

Genuine Hotels.com guest review

Super friendly staff. Great shuttle services.

Genuine Hotels.com guest review

Hotel is very clean. Service is great and staff is friendly. Location can't be beat. A quick bike ride in to town or a quick bike ride to beach. Flat bike ride and very pretty!

Genuine Hotels.com guest review

Musty rooms badly in need of updating Far from town and beach and hotel minibus only runs a few times a day. There are nicer hotels near both town or beach.m

Genuine Hotels.com guest review

The rooms are very nice and good facilities, 20m from hoi an centre, however with bikes to go to the beach! Nice staff and good breakfast. I recommend!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Good value for the money. 4 star hotel.

Genuine Hotels.com guest review

I had a great time staying at the Hoi An Pacific. The hotel is very nice and the staff couldnt be friendlier. It is a bit out of Hoi An, maybe 2km. They do have a shuttle bus that brings you to and from Hoi An and the beach but contrary to advertised, it is not every hour and it is not very regular. There are bicycles you can take but they are first […] come first served and were all gone early in the morning when we were there. The swimming pool was very nice and the beach was also lovely.They have a breakfast buffet from 7 - 10 in the morning but what I thought was particularly good was that you could have breakfast anytime you wanted it after that for no extra cost. I would highly recommend it as I felt it was great value for money. Read more

Genuine Hotels.com guest review

Hoi An Pacific is a hotel similar to an older commercial hotel chain by US standards which is really good for Vietnam. A minor refurbish and this hotel would be 4 stars so the value is great. The furnishings inside the room is very good and comfortable. The private beach and pool is great also. The food is ok, there's some room for improvement but the […] breakfast is plentiful and satisfying. The staff are friendly but can be insistent on informing people of hotel amenities. Overall, it is a great hotel at a much discounted price. We extended for an extra night at the same rate. Great hotel. Read more

Genuine Expedia guest review

I am shocked at all the positive reviews because I found Pacific Hotel to be a hole. The lobby is the nicest part of the whole hotel. Our room was dark (perfect for Mosquitos) and the bathroom was dingy. The walls in this place are very thin, you can hear what your neighbor is watching on TV or when they are carrying on a conversation and more! There […] are also gaps in the windows, meaning they dont close tightly, and there were gaps under the front door. In the bathroom, I had to rig the shower drain to stay open otherwise the water would pool in the tub and there you are standing in your own dirty water. As far as the common areas go, the pool is refreshing but it is old and had mold growing around it and there are a lot of bugs out to pester you. They advertise a fitness facility, don't be fooled- one old treadmill, bike, 4 other machines. All which are extremely old and out dated. One other down fall, they are in a common meeting room with a pool table and NO air con or fan! Good luck utilizing this fitness facility. Tours! Yes, they will gladly organize a tour for you for and outlandish amount of money. Don't do it. Walk a few doors down or into town and book with an agency. It will save you a lot of money. Read more

Genuine Hotels.com guest review

I enjoyed my stay at the Hoi An Pacific. I was there with a group, and I think that most of the people liked the place. It was in a good location, between the old town and the beach.

Genuine Hotels.com guest review

The hotel staff were first and foremost very courteous, and all spoke very good English. For a small hotel at this price, it is run very well. The room was clean and spacious. The A/C had much left to be desired, but it kept us cool enough when you don't turn it off the whole day. The place overall had a very nice quaint charming feeling to it. We […] were also offered their weekend bbq dinner at the rooftop which was very good bargain for $6/person, beer included. It's not connected to the beach, but there's a complimentary shuttle that goes to the beach every hour. The same goes to get to the city. The beach where they took us was very very nice. White sands, clear and cool waters. Many restaurant and shops around to get your food and drinks. Just watchout for the peddlers. Read more

Genuine Hotels.com guest review

Very friendly staff. Excellent breakfast buffet. The hotel readily exchange your US bills for local currency, the Vietnamese dong. Limited shuttle service to old town and the beach, but taxi rides are cheap $1.50 to 2 US$ and always available. Across the street are eateries (nothing to brag about), but you can order decent pizza through them, and have […] your laundry done for about 60 US cents per pound or $1.20 for the kilogram, machine washed and dried. Insist that the laundry must be completely DRY and on time (within 24 hours). There is also a good tailor shop which can finish a women's blouse (of your choice from a catalogue) within a day. For good service rendered, one US dollar would be appreciated to helpful people. Read more

Genuine Hotels.com guest review

The check-in was perfect, the girl explained everything - starting from breakfast up to Shuttle bus. The room was ok. But the AC didnt work really well and it took 2 days to finally fix it. The entire hotel needs a little touch up.But for the price it is ok and - it is not far from downtown Hoi An and not far to the really nice private beach of the […] hotel. Breakfast buffet is great, only the staff there didnt really care about the customers. Teasing each other, talking...sad, as the buffet and the view in the roof top restaurant is great. But-the houskeepers, service staff at the pool, tthe front desk staff - they were all great! Nice place to stay, if renovated even better. Read more

Genuine Expedia guest review

We stayed in a villa room with a pool view and it was great. The room was large and spacious and very nice. The hotel was a little bit out of Hoi An itself, but the reception will order you a taxi, they come quickly and are dead cheap. I'd definitely stay here again.

Genuine Hotels.com guest review

Excellent hotel, everything you need for a wonderful stay in Hoi An. The only drawback is that it's a little way from the centre of town but they have bikes (of varying quality) to use for free, a free shuttle bus service a few times a day or failing that, it's a fairly cheap taxi ride. If you want to get to the beach, they have a private beach which […] is lovely - again you can get there by bike, shuttle bus or taxi. It only takes 5-10 mins whichever way you travel. I would stay here again without hesitation. Read more

Genuine Hotels.com guest review

We really enjoyed our stay at the Hoi An Pacific. The staff there are extremely helpful and cheerful. The pool is nice and the shuttle bus takes you down to a really good area of beach, where there is a good restaurant with great staff. The rooms are a really good size and well equipped. We spent 4 nights at the hotel and thorougly enjoyed it. The hotel […] has drinks promotions through the day and free internet at the bar. The staff up in the restaurant are fantastic and the buffet breakfast has a really good selection. You can upgrade your room to the villas around the pool, which looked really nice. The tailor opposite the hotel is cheap and really good quality and the lady that runs it is brilliant. We would definitely recommend this hotel. Read more

Genuine Expedia guest review

Staff alway pleasant. Reception professional and helpful Good English. Great asian feel in the rooms. Little balcony Windows with shutters. Afternoon as storms cam through Open windows and felt the breeze. Price excellent. Wireless not good in the room I had-only complaint Shuttle was scheduled and you get to old quarter and beach easily

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

beautiful pri\vate beach with extra pool; a little far to town in the heat.. and the shuttle didn't go very often. but we'd go back anyways! nice breakfast and clean rooms in a friendly hotel with nice pool.

Genuine Hotels.com guest review

We got excellent help from the front desk with the planning of our trips around the country. Gave some good hints about what to do, and at the same time it definitely saved us a lot of time. On the negative side, the location of the hotel in between the city and the beach is a bit annoying.

Genuine Hotels.com guest review

We had a very pleasant stay at this hotel - staff were friendly and spoke good English and the place was peaceful. Spent a lot of time by the pool as it was so hot, also enjoyed the pool table and restaurant. But on our last evening a busload of guests arrived and everything changed. The pool was full of yelling kids at 6 am, the dining room was packed […] at breakfast, there were no loungers to be had by the pool... Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We stayed over New Years and they had the typical NYE party. The party was very unorganised, the "entertainment" was worse than karaoke and the food was not worth what we had to pay for it. We weren't even offered drinks, and we were there for 4 hours! As for the noise, the party was on the 6th floor and our room was on the 5th floor. We honestly thought […] the ceiling would cave in from the stomping and dancing. Maybe the hotel could have asked it's 5th floor guests if they wanted to move for the night to a lower floor? We could also hear other guests, the staff walkie talkies, tables & chairs being scraped along the restaurant floor, the local propaganda towers (at 5am!), the neighbour's chickens clucking and the roosters crowing. There was no soundproofing what-so-ever (the windows are picture-glass) and it was horrible. We stayed 4 nights and would have been lucky to have gotten 3 hours sleep a night. The best thing about the hotel was the buffet breakfast and the dining room manager - she was awesome. Read more

Genuine Expedia guest review

The hotel was very nice. The shuttle bus into town could have been more regular but a taxi was only a couple of dollars, though it adds up. It was very easy to get round on bikes during the day, but we didn't dare cycle at night! The beach was a 15 minute bike ride away - perfect. The pool was nice but in the shade a lot of the day. The restaurant in […] the hotel is overpriced, especially as there are so many great restaurants in town. Breakfast buffet was good. Read more

Genuine Hotels.com guest review

The staff were very friendly. The breakfast was full of choices and the dining room was comfy and had a view of the town from the balcony. Very nice stay. We liked the slightly out of the market area and would definitely return to this hotel.

Genuine Hotels.com guest review

Great hotel but a little dated. The shower was more or a trickle then anything. Everyone was very friendly except one guy behind the counter and unfortunately we had to deal with him when checking in and out. He was rude when we arrived after 10pm, didnt help with our luggage and barely cracked a smile. When we left at 4 am three days later he had the […] audacity to make us wait so he could check our room even though we had settled our bill the night before. Read more

Genuine Hotels.com guest review

Lovely Staff,clean rooms and great location halfway between Old Town and Beach. Do the cooking class - especially if you have kids.

Genuine Expedia guest review

We had good time there. We travelled with two children(7 and 10). We stayed at the room around the pool which was really nice and large. The staffs were very friendly.

Genuine Hotels.com guest review

My friend and I stayed for 4 days at the Hoi An Pacific. The staff were fantastic and nothing was too much trouble for them. Mai, Tham and Van in the Spa were great and very friendly. THe breakfasts there were the best we had our entire stay. We stayed in a pool-side suite which was very clean and very comfortable and the bathroom was excellent. The […] pool was clean and a great relief after walking all day around Hoi An. We did the cooking class at the hotel, which again, was fantastic. The reception staff were extremely helpful and all of the staff we came across could speak and understand english. I would definitely stay there again next year when I go with my husband. Read more

Genuine Hotels.com guest review

Stay for 1 night and had a pleasant stay in the hotel . Buffet breakfast was adequate. Their shuttle service was puntual. There were some shops and eateries along the road to the hotel.

Genuine Hotels.com guest review

Lovely Hotel located in the new town of Hoi An, and is only a short distance from the old town and from the beach. Hoi An was my very destination in Vietnam. Staff at the hotel were friendly, polite and assisted where ever they could, including organising a day trips to Hue and to My Son. The room was clean, comfortable and well equipped. The hotel […] also has a large pool, with pool side service. The hotel also provided bicycles at no extra charge which allowed for easy travel to the old town and beach. The hotel also has it's own private beach area, and regular shuttles to and from the old town and beach. My favourite Hotel during my trip to Vietnam, would definitely stay there again. Read more

Genuine Expedia guest review

Stayed 4 nights with friends, booked villa room which was very spacious and had a quiet air conditioner, pool was lovely and open till very late which was welcome following very hot days. Didnt use restaurant for dinner but first night we arrived very late and they opened up the terrace bar and made some for us. Overall very happy with this hotel.

Genuine Expedia guest review

hotel looked a bit tired . the pool was good but the staff were not the best

Genuine Expedia guest review

The hotel was excellent we stayed two nights in the pool villa. The room was clean and very well kept. The staff were very friendly. The only problem with this hotel is it is about 2km from the beach in one direction and the same from the town. There is a shuttle service but it is irregular. We walked into the town and back 4 times, it was a nice walk. […] There are cafes over the road and a laundry service. The private beach is good. A great hotel for it's money. Read more

Genuine Expedia guest review

Staff exceptionally friendly and helpful. Ask for Mai or Tham in the massage rooms. Massages great. Bellman Duc helpful and so friendly. Generally we found the hotel value for money. The initial room was not as described but we were upgraded without fuss. Pool area was pleasant and clean and well maintained. Bathroom was very nice but being in our sixties […] we would have liked a walk in shower rather than a shower over a bath, which was very dangerous and the bath was just dropped in to the surround- not safe or comfortable. Hotel Internet computers supplied were dated, very slow and malfunctioned. wifi was adequate but had to use in lobby to get reception. The Hotel provides a free bus service to and from the township and beach Buffet breakfast adequate. Dinner in hotel very poor. Would be nice to have a choice of snacks available during day. Those few on offer in lobby bar poor. Bottled water every day. Read more

Genuine Expedia guest review

Thoroughly enjoyed our stay at Hoi An Pacific and the staff especially at the front desk were brilliant. The pool area was wonderful to sit and relax and the water was great for swimming. The massage I had was first class and I would recommend highly.

Genuine Expedia guest review

The room was not made up when we arrived, our request to be met at the airport was not honored. However Hotel was fairly priced, tidy, in a handy location. Bikes were poorly maintained but hey they were free. We loved Hoi An and did not spend much time in the rooms. The room overlooking the street was noisy

Genuine Expedia guest review

The rooms are very nice and good facilities, 20m from hoi an centre, however with bikes to go to the beach! Nice staff and good breakfast. I recommend!

Genuine Hotels.com guest review

This is a good hotel, not new, bit out of the city centre but huge, nice room with beautiful swimming pool area. Amazing breakfast, free bicycle hire. Negative: no wifi in rooms and staff speak poor English - difficult communication

Genuine Hotels.com guest review

We stayed in Hoi An for 4 nights & have no complaints about this hotel. We found the friendly staff really made the stay enjoyable. From the minute we arrived the lady behind the desk couldn't have been more helpful, informative and approachable. Duc the bell boy greeted us with his friendly smile every morning & was always willing to offer advice […] or just have a chat. Even the lady behind the tourist desk would come out the front every morning to assist us and make sure our bus was still going to turn up so that we wouldn't miss our tour for the day - even though we hadn't booked the tours through the hotel. While the hotel is a little old, it remains clean & any problems we had were attended to & fixed immediately. Breakfast is fantastic and the location halfway between the beach and town is convenient. After completing a trip across Vietnam - I can say this was the friendliest hotel we came across which added to the relaxing & magical vibe that Hoi An has to offer Read more

Genuine Hotels.com guest review

Good quality rooms and nice pool. the manager was excelent.The shuttle to town was good.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

very good hotel with good prices. Nice swimming pool, nice staff. I recommend it to everyone

Genuine Hotels.com guest review

Our room had a musty smell in it which we couldn't get rid of, but I think this was the nicest hotel in Hoi An. Good location a short taxi or hotel shuttle from the town or the beach.

Genuine Expedia guest review

Photos are deceptive- rooms are small and cramped. We booked a twin room for 3 expecting two large beds- we had two single beds + a foldaway tucked into the corner. This meant there was no space in the room at all. The bathroom had mould and the hot water ran out after 1 shower, The staff were very pushy- expecting guests to book everything through […] the hotel( eg cooking classes, motorbikes etc etc) The breakfasts were disappointing- staff were very slow and the juices were not fresh. They promised a shuttle service in to town- however the driver did not keep to the schedule that was published and so we had to pay for a taxi each time. Would not recommend this hotel. Read more

Genuine Expedia guest review

Safe, clean and comfortable. A nice hotel to stay , not right smack in town but a comfortable and easy taxi -ride away. Hotel has a shuttle service to city - dropoff and pickup next to central market, and if service is disrupted, will pay for your taxi ride - fantastic. All their people are very helpful and try their best to let your stay be very pleasent. […] Complimentry breakfast is very good and filling and the service crew attends to you smilingly especially the very pretty Co Sa - certainly a "Good Morning Vietnam". Overall, our group of 5 enjoyed our visit to Hoi An. Read more

Genuine Hotels.com guest review

Didn't feel like a four star more 2.5 - 3 stars. Staff were try hards on compulsory Christmas dinner, but I feel missed the mark in terms of what foreigners wanted. We didntcome to Vietnam to watch Aussiesplay beer drinking competitions. our Christmas which promised to be special in a culturally diverse country turned out to be close to woeful. I understand […] the compulsory christmas dinner idea trying to give us what we wanted for Christmas but we wouldn't be in Vietnam if we wanted tacky games. Read more

Genuine Hotels.com guest review

We stayed over Christmas and were made to feel at home. I have to mention the efforts that Karthe made to make us welcome to the hotel and throughout our stay. We took part in the Christmas Gala too. The breakfast was a buffet style with a large selection. Free transport to the town as well. Really nice place, would love to see what it's like when its […] hot! Read more

Genuine Hotels.com guest review