All hotels in St. Augustine, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here231 San Marco Ave, St. Augustine, FL, 32084, United States of America, ‏‎855-239-9401
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3.8 / 5Good

Score breakdown (from 438 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.2
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.0
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place, Connor on the front desk is wonderful. Breakfast was better then I expected. Already making plans for a return trip.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Very nice place, Connor on the front desk is wonderful. Breakfast was better then I expected. Already making plans for a return trip. . We look forward to your next stay.
2 night trip Oct 17, 2014
Larry &terry
US
5.0 / 5Outstanding
"Our stay in St. Augustine"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Excellent service , great breakfast! The only thing noticed, when we first opened the door of room 311 was the musky or dampened smell of humidity. Maybe use the fabreze product or a systematic odor dispenser can aid on that situation. My wife also noticed some stains on the chairs
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed great breakfast & excellent service. We look forward to your next stay.
2 night romance trip Oct 15, 2014
Evelyn R
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Spent two pleasant days, and accomplished all planned activities
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Other trip Oct 18, 2014
Jim
US
4.0 / 5Excellent
"Friendly and convenient"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was a breeze and the front desk staff was very nice. Upon entering the room ithad an off putting room deoderant spray smell. The bathroom had one dirty towel in it and we arent sure it was even cleaned before we got there. The bed was ok but the pillows were non exsistwnt they were so small. The room was decent sized but a little outdated. The internet is free and worked decently but we were unable to stream a show from hulu off of it. Breakfast was good and hot amd there was staff there to refill and clean up constantly. Overall it is a decent hotel but could use some updating in rooms for whatt they are charging. Conveniently located to the main drag but removed enough fo peace and quiet.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Other trip Oct 16, 2014
sammi k
US
4.0 / 5Excellent
"Friendly and clean but a bit of a distance away."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed the Hotel amities and got allot of exercise walking back and forth to and from St. Georges street.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff & hotel ). We look forward to your next stay.
Other trip Oct 15, 2014
Cheri
US
5.0 / 5Outstanding
"Quick get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location. With in walking distance of area attractions anr restaurants.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location & hotel. We look forward to your next stay.
1 night romance trip Oct 11, 2014
Brian
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We had two issues: The water was VERY SLOW draining from bathroom sink. We did call front desk and they sent desk clerk up to look at it. Not much she could do. We lived with it. Secondly, you had to run the hot water tap for 5-10 minutes before you actually got any hot water. Before we figured this out, we both took cool-cold showers. Won't be staying with them again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Oct 14, 2014
A Traveler
US
3.0 / 5Good
"LOCATION"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
THE LOCATION WAS MUCH FURTHER AWAY FROM THE OLD TOWN THAN DESCRIBED IN THE HOTEL DESCRIPTION. THE FORT WAS OVER 1.3 MILES FROM THE HOTEL, YOU HAD TO DRIVE AND PARKING IS A NIGHTMARE IN ST AUGUSTINE. I WOULD NOT HAVE CHOSEN THIS HOTEL HAD I KNOWN
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. To discuss your stay further, please contact the hotel directly, and ask for Jay
1 night trip Oct 10, 2014
TONY
US
4.0 / 5Excellent
"lovetotravel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
all employees were very friendly. Breakfast was good and plenty of sitting room.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel,friendly staff & breakfast. We look forward to your next stay.
1 night romance trip Oct 10, 2014
terry
US
5.0 / 5Outstanding
"close to town which is what we were looking for"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleasant
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
1 night romance trip Oct 3, 2014
dan
US
5.0 / 5Outstanding
"Great Time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Country Inn & Suites By Carlson, St. Augustine Downtown was a great hotel! It was clean and the staff was exceptionally friendly. We would recommend this property for anyone looking to visit St. Augustine!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & friendly staff. We look forward to your next stay.
3 night trip Sep 18, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The staff was very nice, attentive, and helpful. Breakfast was nice. The hotel and our room was showing its age and somewhat worn.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
1 night trip Sep 21, 2014
Suzy
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel staff very helpful & friendly. Nice breakfast at convenient time & good food both hot & cold offerings. Would definitely stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Hotel staff very helpful & friendly. Nice breakfast at convenient time & good food both hot & cold offerings.. We look forward to your next stay.
3 night trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
great stay!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
1 night business trip Sep 13, 2014
A Traveler
US
2.0 / 5Fair
"Great location only 5 minutes from the action."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
Front desk ladies were very nice and informative about the area. Lobby area and breakfast was good. But rooms need renovation. Not just touch up paint. Housekeeping needs to train and spot check rooms for cleanliness.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
We apologize you were not satisfied with the condition of the room during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
1 night romance trip Sep 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Cozy, friendly, clean, great breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Four senior ladies were celebrating our yearly get-away for September birthdays. Upon our arrival we were offered freshly baked chocolate chip cookies and coffee. The hotel looked cozy and inviting and the rooms were clean and inviting with coffee machines, microwave ovens and refrigerators. The staff was helpful recommending which restaurants had great food. The receptionist called the Red Trolley to send a car for us at no extra cost and take us to the trolley station. When we completed our trolley tour at the end of the day a driver at the station returned us to our hotel. In the morning there was a wonderful breakfast that Otto had cooked, and he checked to make sure everything was okay and refilled items as they depleted. We were all content and pleased with both staff and hotel. The September Girls
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed cozy,friendly,clean & great breakfast. We look forward to your next stay.
Other trip Sep 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient and clean"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was clean, although it smelled a little musty upon entering. Was about a mile from where everything is but easy to get to by car, or you can take the trolley. Pricing was great for service/location and included free full breakfast, cookies, and wi-fi. I would recommend it to anyone coming to St. Augustine. Other than a few waterfront hotels, Country Inn is a nice choice.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & you can take the trolley. Pricing was great for service/location and included free full breakfast, cookies, and wi-fi. I would recommend it to anyone coming to St. Augustine. Other than a few waterfront hotels, Country Inn is a nice choice.l . We look forward to your next stay.
1 night trip with friends Aug 26, 2014
Linda Gaddy
US
4.0 / 5Excellent
"Close to the sights"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
A/C never got cold but the staff were friendly, the complimentary breakfast was excellent and the room was nicely maintained.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast & staff. We look forward to your next stay.
1 night family trip Aug 23, 2014
AJ
US
1.0 / 5Poor
"If you can afford better, do not go there!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Pros: big room, great location for flagler students' families, small coffee machine and one only but amazing lady staff member named Connor. Cons : all other employees don't see to care, poor breakfast choices, dirty room (our still has not been vacuumed after now 4 days), rusted metallic parts in bathroom (rust can be cleaned away, don't you know?), room way too hot and thermostat showing 84, but we were told it was workIng fine and that thermostat must be broken. In this case, why not fix it? This room is just plain too hot and we do not sleep well at night due to this. Oh, and the AC vent leaks water over our heads and over the tv. Housekeeping only makes beds and changes towels (and leaves our old bed sheet on room's floor!). If your budget allows, do yourself a favor and do stay there. It will remind me that we get what we pay for. To other great hotels out there, do yourself a favor, and hire Connor as a front desk/concierge staff member. She belongs to a much higher end hotel, not here!!!! You will thank me for the tip!!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Dear Veronique Bise, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
7 night trip Aug 21, 2014
Veronique Bise
US
5.0 / 5Outstanding
"Consistently great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've stayed at a couple country inn and suites. and I have to say, they are one of the best every time. The staff is always friendly and helpful. Good breakfasts, comfortable rooms. No complaints. In the future, I will look for these hotels when I travel.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & I have to say, they are one of the best every time. The staff is always friendly and helpful. We look forward to your next stay.
1 night romance trip Aug 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Would be better if rooms had refrigerator and microwave
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience.we do have micro - fridge in all our rooms in the dresser cabinet. We look forward to your next stay.
1 night trip Aug 16, 2014
A Traveler
US
4.0 / 5Excellent
"great customer service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel was in a great location. Definitely within walking distance to the trolley and I am out of shape so its close! Conner was excellent. She brought up our rollaway bed right away and cleaned a.sticky spot up in our room. She even declined a tip, but we insisted. She was a pleasure. The air conditioner leaked but the room was clean except for the sticky spot. My kidsloved the complimentary cookies which were avaiable all of the time and the breakfast was wonderful. I would definitely stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast & staff. We look forward to your next stay.
4 night family trip Aug 11, 2014
Donna
US
5.0 / 5Outstanding
"we had a wonderful time"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This place was nice. We were happy to be close to downtown. The only issue we had were the girls that cleaned the rooms. They took our dirty towels but never brought us new ones.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location. We look forward to your next stay.
3 night trip Aug 7, 2014
A Traveler
US
3.0 / 5Good
"Nice"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
A nice stay, clean and friendly Small pool, great sushi restaurant next door. The breakfast was great with great service .
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Small pool, great sushi restaurant next door. The breakfast was great with great service . We look forward to your next stay.
Other trip Aug 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was very clean. Staff was friendly and helpful. Breakfast was decent. Bed was comfortable. It was convenient since the trolley shuttles pick you up at the hotel. I would stay here again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean room ,breakfast,friendly staff & comfortable bed. We look forward to your next stay
2 night trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
"St Augustine"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Well located, great breakfast, nice people, I'll use it again!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location,breakfast & staff. We look forward to your next stay.
1 night trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Service personnel absolutely wonderful. Desks manager was so helpful but cautious. You see, my husband was with me, & he took my credit card upon arrival into the lobby to register our arrival. The desk person gave him the " keys" needed, also asked that I come back in after getting into the room. She just wanted to verify the info & the credit card! That reassured me as owner of the credit card that she was "looking out" for me. Many thanks!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our staff. We look forward to your next stay.
1 night business trip Jul 27, 2014
Helen Layfield
US
3.0 / 5Good
"Not Bad for a Beat down Hotel."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I knew it was not going to be the best experience but I thought I would let you know how it went anyways. The AC is the room was as loud as if construction workers were drilling right out your window. Yes, that loud and all night. We stayed in the 1 bedroom suite which was setup nicely but the resting chair and sofa were as hard as a stiff board. Extremely uncomfortable. There is a sign in the breakfast area that talks about the Hotel remodeling and making changes but none were implemented while we were there. The pool is kid size and looks out to the street. The Jacuzzi near it did not work. There was one female employee at the front desk, very sweet but also very over whelmed. On the flip side, chocolate chip cookies 24/7. Good luck : )
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Jul 29, 2014
Dena
US
3.0 / 5Good
"Clean comfy hotel in St. Augustine"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Clean room wifi didn't work a/c wouldn't get cold. Other than that good place to stay.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean comfy hotel. We look forward to your next stay.
Other trip Jul 28, 2014
heather
US
1.0 / 5Poor
"Poor maintenance and upkeep"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
The location was great and parking was ample.The desk staff was friendly. Unfortunately the upkeep of the hotel was poor. There were empty beer bottles in the landscaped beds that were filled with high weeds. The hot tub was green which made me wonder the last time chemicals were added. I would not get in that water. I found two clumps of hairballs in a washcloth and towel. Yuck. The large bowl lights in our room had dead bugs in them. I would not stay here again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
2 night family trip Jul 21, 2014
Yolanda
US
4.0 / 5Excellent
"Close to All Attractions"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This hotel is an older hotel that has been updated. The tops of the baseboards in the bathroom had not been cleaned for quite a while but the room was clean and the beds were comfortable. We did not eat breakfast at the hotel. The hotel is not really within walking distance but it is certainly within a 5 - 10 minute drive.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
1 night family trip Jul 24, 2014
Susan
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good place to stay. Very close to good areas in St Augustine.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
Other trip Jul 21, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    1.0
The room looked nice on your picture, but everything old and musty, towels were like paper, for the price it was not worth it.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Jay.
2 night trip Jul 11, 2014
A Traveler
US
4.0 / 5Excellent
"One of the best choices to stay....."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was very happy with my choice of location for stay. The front desk staff were extremely friendly and knowledgeable of the St. Augustine area. Gave us lots of good suggestions as to getting around and seeing the area. The breakfast staff really knew how to keep all dishes filled and ready for guests. The man in charge on Tuesday morning was a delight and extremely efficient. Everything fresh and tasty. Our room was fine and when we found anything not working we advised the front desk and was promptly corrected. Would come back again for another stay and recommend to all our friends.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast, & staff . We look forward to your next stay.
Other trip Jul 17, 2014
Billy Bob
US
3.0 / 5Good
"REview"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Water took 4-5 minutes to warm up to tepid and more time to get remotely hot. Floor (carpeting) felt soggy. Sheets were crisp, but not sure about cleanliness of comforter. No dust or cobwebs noted. Staff was kind and helpful and breakfast was fine.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Jul 14, 2014
A Traveler
US
4.0 / 5Excellent
"Nice cozy comfortable"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Nice beds....hot breakfast ....staff extra nice and trustworthy
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast, bed & staff extra nice and trustworthy. We look forward to your next stay.
Other trip Jul 12, 2014
Spent 3 nights
US
4.0 / 5Excellent
"Nice hotel. Close to downtown."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We love St. Augustine. And went up last minute. This hotel was clean and the staff was really friendly. Would go there again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed clean hotel & friendly staff . We look forward to your next stay.
Other trip Jul 8, 2014
Laurie
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Sheets were (clean?) stained. Chairs/furniture equally unclean. However, staff was very helpful - and location was very near to Historic downtown area. Would NOT stay again, based on cleanliness.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
1 night family trip Jun 23, 2014
A Traveler
US
2.0 / 5Fair
"Nice hotel but many things wrong with the room."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The ac wasn't working correctly. The pillows were as thin as paper. The Internet didn't work, the toilet seat was dirty when we walked in and the mattress felt like something a homeless person would sleep on. They charged way too much on a hotel that was worse than Motel 6. We were very disappointed.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Other trip Jul 6, 2014
A Traveler
US
1.0 / 5Poor
"BAD EXPERIENCE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
WAS A HORRIBLE OVERALL,I WOULDN'T RECOMMEND IT FOR ANYONE ,I DON'T SEE MYSELF OR MY FAMILY EVER STAYING THERE OR ANY COUNTRY INN & SUITES OR ANY HOTEL AFFILIATED TO CARLSON THE SERVICE WAS POOR & QUALITY AS WELL.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
2 night trip Jun 27, 2014
RAFAEL
US
3.0 / 5Good
"A Disappointment"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We are Carlson club members and have enjoyed lovely stays at many Country Inns & Suites across the country and that is why we picked this hotel. Unfortunately, this particular establishment can only be called "tired". It has a worn look and feel. We will stay at other Carlson hotels but we would not return to this one nor would we suggest it to others.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Other trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel. Breakfast was a great bonus.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
2 night family trip Jun 29, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The staff at this hotel were friendly and helpful. The cleanliness of the room was concerning. The air conditioning was not working properly and the phone in the room did not work. For the price of this hotel I feel it is not worth the money.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Other trip Jul 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the nice. We look forward to your next stay.
2 night trip Jun 21, 2014
Mike
US
5.0 / 5Outstanding
"Friendly staff and nice property"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Got in late and left early. Quiet area. Not too much to say, wasn't there that long. Was nice they have a book lending library that you can take with hlu and return later.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the clean facility and great staff . We look forward to your next stay.
Other trip Jun 24, 2014
Molly
US
1.0 / 5Poor
"Never again....even for FREE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Wow....where to begin. When we arrived there was no one at the desk, we waited 5 minutes then left to walk around the facility and use the restroom. We went back up to the desk(still no one there) for a couple more minutes and just as I was pulling up the hotel phone number to call thinking I could get someone's attention, someone came out to the desk. She was pleasant enough but the directions to our room were " it's in that corner back there somewhere". Now for the room.... The carpet looked very dirty, but the bed was still least comfortable and decent sheets. The bathroom, UGHHH! The faucet in the sink had a build-up(maybe calcium from the water), the toilet rim had not been wiped down, no urine just gross. The walls had several areas where the paint was touched up and the shades didn't match. There was even 4 places on the shower wall that had latex paint on it. The hand-cap rail was rusty and loose, the shower faucet rusty and loose was stiff and would pull away from the wall when turning it on. The baseboards in the bathroom weren't flush with the walls and it looked like a kid tried to caulk the gaps all the way around. Now you have to ask...... If the room was that bad then why didn't I complain? 1- during check-in it we over heard someone say they had sold out. 2- We were not familiar with the area/didn't want to waste the evening looking for another room.3- my wife hates to complain and I didn't want to upset her as I have in the past.... We settled, mistake!
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.please ask for Jay.
Other trip Jun 23, 2014
Michael
US
3.0 / 5Good
"Okay, close taxi ride to Historical St. Augustine"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Our room met our needs. The chair and ottoman were stained and the bed was what you would expect in a economy hotel. The bathroom needed cleaning and updating. The shower was creepy and the drain in the sink didn't work. The fitness room had 2 treadmills and a bike. No weights.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.please ask for Jay.
Other trip Jun 23, 2014
Lisa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great proximity to downtown, excellent staff.comfortable king size bed and a great beach and city. The hotel compliments the city
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed comfortable king size bed & staff. We look forward to your next stay.
Other trip Jun 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Everything you need for a good night's stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was clean, quiet, and in a convenient location.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the clean, quiet, and convenient location . We look forward to your next stay.
1 night trip May 30, 2014
Jennifer
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really enjoyed our stay! The hotel staff was very friendly, and the breakfast was great! Very convenient location, and the hotel itself was well-kept! Would definitely stay here, again!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the friendly staff, breakfast, and convenient location. We look forward to your next stay.
3 night trip with friends Jun 11, 2014
MSBTNPsych
US
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