Convenient for old-town. The trolley tours will send a shuttle to pick you up and drop you at the Old Jail. Nice lobby, decent room. The room they gave us was literally 2 feet from the hot tub. If the window had opened, we could have taken the drinks from the drunken fools that were using the hot tub. That's just horrendous design. They moved us to […] the only other room available, which was directly on top of the first room. So there was a slight reduction in noise. Read moreGenuine Hotels.com guest review
It was nice to be but a mile away from downtown, we enjoyed our stay.Genuine Hotels.com guest review
Bed Covers need to be cleaned more often or changed (stained).Better pillows would be a plus, full size, not mini. Front Desk personnel very helpful and professional. Microwave in breakfast area could be a plus to heat up cold breakfast items and coffees. Overall, good.Genuine Hotels.com guest review
"Best staff ever!"
My husband and I were traveling with my elderly parents and stayed here for three nights. The staff was wonderful; the rooms were roomy and clean; the breakfast was awesome. I will only stay at this hotel whenever I am back in the area.Genuine Hotels.com guest review
This is the 3rd time we have stayed here..... Thought that we would give it one more chance since the last time it was not up to the first stay couple years earlier... Glad that we did, the place was nicely upgraded ..... Great value for the priceGenuine Hotels.com guest review
"Nice hotel was not that far the beach area"
We been going to that area for at lease 15 years we like the St Augustine cultureGenuine Expedia guest review
Great Hotel at a Great Price! Otto serves an excellent breakfast with a smile! Would recommend and will stay there again.Genuine Hotels.com guest review
The hotel is clean, but not downtown at all like it says. It is in a not so great neighborhood. Everything around it is closed down or dumpy. The rooms are small. The price is way overrated! Way too expensive for what you get. Breakfast was good. Staff was very nice and friendly. I wouldn't stay there again.Genuine Hotels.com guest review
Great stay, the only issue was the door card key was difficult to use and the hallways were extremely hot. The staff in the morning breakfast was very professional and courteous. Overall I would recommend this facility to my friends and family if they are going to stay in St. Augustine!Genuine Hotels.com guest review
Furniture was stained. tub was rusty and leaked on floor. ice maker on floor did not work. staff was pleasant and helpful.Genuine Hotels.com guest review
"Second Stay Here"
This was our second stay at this hotel and just as before, the staff was exceptionally friendly and helpful. I noticed during our last stay that both employees we encountered were a joy to deal with, and during this stay, although the employees were different, their attitude was just as wonderful. Our room was nice and very clean, except for the inside […] of the bathroom door. I think the maids miss the area around the doorknob regularly. Aside from that tiny detail, everything was perfect and exactly as expected for this type of hotel. I was even able to find gluten-free foods at the breakfast buffet, which is rare at most hotels. I enjoyed the stay. Read moreGenuine Hotels.com guest review
"Center of evertything but..."
We always stay at Country Inn when we travel. Usually the hotels look new and well kept. This one is in serious need of updating and maintenance. The overall impression is that it is kind of dingy. The carpet in our room seemed shot and in need of replacement. However, it is practically in walking distance of all attractions. Great location.Genuine Hotels.com guest review
hotel was old and dirty. the guy helping in the eating area was niceGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
greatGenuine Hotels.com guest review
Hotel was quiet with friendly, helpful and courteous staff. The desk gave lots of helpful information about touring the historic district ! Room was nice and comfortable and breakfast was good with Eggs and Sausage, Waffles, fruit, cereal etc.Genuine Expedia guest review
The room is a little small but worked for me and my husband. The only issue I had was that they didn't clean our room after the first night. I had to actually request for it be done the following day. Breakfast was pretty good, held us over until lunch. But the AC being on all day and cold caused the carpet to get really wet. Okay stay, will probably […] stay closer to downtown next time. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.
"Ok Hotel not close to downtown"
It was ok but not sure if I would stay there again for the price.Genuine Expedia guest review
"great location near red train stop"
We had a great time in St. Augustine!!!Genuine Hotels.com guest review
"End of Summer vacation"
My family came to St. Augustine to enjoy the end of summer. I was very pleased by this hotel and the staff. The hotel was clean and the staff was amazing. We originally booked for 3 nights but wanted to stay an extra day. The staff was very accommodating to our request and we were able to stay an extra night. They helped us with locations outside of […] the historic district and even was able to help us out when we needed to do some laundry. I was very surprised to hear they actually have a guest laundry on site. I would definitely book this hotel again for our family vacations. Very nice people and clean rooms and just a short distance from the historic district. All pluses! Read moreGenuine Expedia guest review
"Hotel a disappointment"
Sheets were damp, TV did not work properly, room key did not work, no hot water in shower.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
Nice hotel. Beds are really comfortable. The cover on the ac unit rattled initially but we got it to stop. The breakfast is your typical make your own waffles, toast, muffins, cereal, eggs, oranges and bananas. Nothing super special. The breakfast attendent was very stingy with what she put out. Great hotel for a nights comfortable sleep.Genuine Hotels.com guest review
The front desk staff where extremely helpful & friendly. I though the beds were a little too soft for my back, but otherwise, the Hotel was convenient.Genuine Hotels.com guest review
"Staff is wonderful"
My husband and I very much enjoyed the stay at your hotel. The staff was extremely helpful, polite and friendly. The room was clean and the cookies served everyday were an added delight. The only complaint I had was the laundry room. It was clean and had a nice table to fold your laundry but it was so hot in the room you couldn't stay there to do your […] folding. Extremely hot.. I opened the windows and then opened the door to get a cross draft and it was still very hot. I would recommend the hotel to all my friends. Read moreGenuine Hotels.com guest review
"A nice place to stay"
I have stayed there before. It is a nice clean place to stay with a nice staff and a free breakfast!Genuine Hotels.com guest review
"Very close to downtown, the staff was very helpful"
The staff was very friendly and helpful. The room was nice, clean, and efficient. Great price as well.Genuine Expedia guest review
"Clean, walking distance to St. Augustine downtown."
Nice, clean hotel less than a mile walk from St. George street. Full breakfast was great. Beds were comfy. The only complaint we had was not able to use the hot tub as it needed service.Genuine Expedia guest review
"Great location and more.,."
The rooms were clean, friendly staff and great continental breakfast. The guy who served the breakfast was so funny and made sure everything was perfect. Would definitely stay there again,Genuine Hotels.com guest review
"Really enjoyed the whole experience."
Only problem I had was the lights from out side at night kept the room too bright. I like a dark room for sleeping. Other than that our stay was enjoyable.Genuine Hotels.com guest review
"Very nice stay,close t downtown"
My wife and I I joyed our stay here. Clean,well maintained and friendly staff.Genuine Expedia guest review
Great location. Two blocks away from a trolley stop. Good breakfast. Everyone was very nice especially the gentleman who was watching over the breakfast. Would definitely stay there again.Genuine Hotels.com guest review
The hotel is a little tired, probably too tired for the price. There were signs saying it was being updated, but we never saw any signs of that. The king sized mattress was literaly the worst mattress I have ever (tried to) sleep on. It was all caved in to the middle of the bed and literally we were unable to keep from sliding into the center of the […] bed. Read moreGenuine Hotels.com guest review
We only stayed overnight and overnight was too long. The Hotel was OK. However the rooms smelled moldy and musty.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the room odor. We will definitely speak with our staff and make sure they will handle situation like that better way Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
"Loved it and so did my kids!"
Great location, easy to get to, great breakfast, amazing price and my kids thought it was awesome. We definitely want to go back. So affordable!Genuine Expedia guest review
"great location for sightseeing"
Location was very convenient. Room was very nice. Breakfast was much nicer than most Continental breakfasts. They even served eggs and sausage! Friendly staff. I would stay again!Genuine Hotels.com guest review
"A fair deal"
Most everything was average. A two mile walk to downtown. For the price, I have no complaint.Genuine Hotels.com guest review
"Would not recommend"
I stayed here for 3 nights. The building itself was in decent condition but my problem was with the air conditioning and how the room felt. The air conditioner was functioning but the room felt damp and smelled musty the whole stay. The lobby and hallways felt very warm all the time. The air conditioner in the room had a high/low setting but there was […] no noticable difference in the fan speed or sound when it was moved from high to low. I tried to adjust that thinking it would "dry" the room out some but no luck there. Overall, it just felt very humid and smelled musty, therefore I didn't feel very clean while I stayed there. The room it's self was decent looking but showed some signs of age and wear and tear in the furniture and walls. I liked the location of the hotel and the staff was ok, but I felt like I did not get a good value for what the room cost. ($100.00+ for one night and $89.00 for the other 2.) I would not stay there again unless a major remodel and airconditioning upgrade was done. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the condition of your room and lobby being hot. We are in process of remodeling. Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
The service at this hotel is TERRIBLE!!!! We had an issue with the cleanliness of the room, and the front desk person could have cared less if we were happy or not. Just said there wasn't anything she could do, and all the other rooms were sold out. We were tehen told the following morning there were a good number of other rooms we could have been moved […] to. We will NOT be back to this hotel for any reason. The rooms are average at best... Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the room cleanliness. We will definitely speak with our staff and make sure they will handle situation like that better way Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
room was clean, staff was fine, typical continental breakfast was good as expected. in quiet neighborhood setting not too far from sightseeing destinations we were there for. hotels com promised me amenities the hotel didn't have but not the hotels fault.Genuine Hotels.com guest review
OK!Genuine Hotels.com guest review
"Good price; good service. Would stay again!"
Great location. Easy parking. AC out in main area, but our room was very cool! Easy to get on WiFi. Would definitely stay there again. Good breakfast. No problems; all good.Genuine Expedia guest review
"Great hotel for family vacations"
Excellent location, very friendly staff, good services and special price with includes the breakfast. I will again use this hotel.Genuine Expedia guest review
"Just OK, nothing to brag about"
Staff was Great & helped us get a Good room, noise-wise, that is. Book your Rooms on the Back Side of the hotel if traffic noise bothers you. The room 212 itself had a few flaws, Smelled musty, took long time for second person 's shower to get Warm enough to shower and most of all, No mini refrigerator. I bought a cheap $2.75 Styrofoam cooler at the […] Dollar Store, it kept our drinks Cold and used their ice machine to half fill it. The air conditioner was pretty good but leaked Water on their carpet floor. I did NOT complain about this as I wanted the quite room, as long as the water didn't come to far out into the room I was OK with it. I think that is were the musty smell comes from. Note to staff, water on the carpet floor in Rm 212 evaporates in three days but MUST be bare foot to tell it even leaks right under the A/C and to the left near the back wall. Other than that it was OK. The breakfast was also just OK BUT not enough Tables for us to sit at, so we had to go back to our room to eat it cold. Overall I would expect more from this Hotel than what we got for the money spent per night. Thank you for getting us a quite room, that was appreciated and boosted your score a little. Read moreGenuine Expedia guest review
I have stayed at this hotel many times. The staff are alway friendly, never any problems. The breakfast is great!!!Genuine Expedia guest review
Great value for the money. Not too far from the action.Genuine Expedia guest review
I know nobody cares about smokers. Since we have to stay outside in the heat and the rain you could at least offer us some cover and a bench. Instead we are treated as second class citizens.Genuine Hotels.com guest review
"Close to historic distict"
Hotel in run-down neighborhood. Staff friendly but hard to communicate with. Had Cardiac emergency and left early and confused staff so only there one night.Genuine Expedia guest review
"suites hotel nice this close to old town"
The hotel needs maintenance, not major things, just minor things. Sofa sleeper in room was really bad. The frame supporting the mattress had x wiring between the cross frame members. Almost unbearable to sleep on. The arms of the sofa were dirty from years of use without effectively cleaning. The lamp shade was broken and stained. Like I said, nothing […] major, just alot of minor stuff. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are sorry you were not satisfied with the condition of your room. We are in process of getting new furniture, lightning and carpet. Again we are sorry your visit with us was not as expected. We hope you enjoyed beautiful St. Augustine!
"Good cheap sleep"
Nothing special, but a good cheap hotel. Staff was very friendly and helpful.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for your feedback and for taking the time to write about your experience. We are glad that you enjoyed our hotel and beautiful St. Augustine.
"Just OK....too Much $$ for what you get"
The room was just OK. The bed linens were bad. One thin sheet, no blanket at all. The bedspread was supposed to be the blanket. Yuck. The Travelodge just down the block was only $85 per night and, cleaner and better. Beds at least had sheet and blankets. Better off staying there.Genuine Hotels.com guest review
ALWAYS GREATGenuine Hotels.com guest review
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