All hotels in St. Augustine, Florida, United States of America
1 room, 2 adults
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231 San Marco Ave, St. Augustine, FL, 32084, United States of America, ‏‎855-239-9401
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3.8 / 5Good

Score breakdown (from 430 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.2
  • Comfort
    3.8
  • Condition
    3.7
  • Neighborhood
    4.0
2.0 / 5Fair
"Great location but run down for price"
The room was run down and needed deep cleaning. Carpets grimmy and bathroom very run down. Sheets were old and grimmy.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
Other trip Jan 7, 2015
A Traveler
US
3.0 / 5Good
"Nice Hotel, room was not ready when we checked in."
We were at the end of the hall next to out side door which banged with people coming and going. It was a nice room and was clean. Staff was helpful and polite.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Jan 5, 2015
Lon
US
2.0 / 5Fair
"Room #109"
5 days, family vacation. Overall the hotel doesn't look bad. But the room that I stayed at (#109), was dirty. The carpet has big patches of filth. The tub faucet seems like they will fall off, the toilet was constantly running water. The room has a funny smell. I don't know about other rooms. But room 109 is in need of a renovation. The staff were very attentive. The breakfast was very good.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
5 night family trip Dec 29, 2014
Saul
US
4.0 / 5Excellent
"Great place to stay in St Augustine"
I booked the hotel online and I did not know that from the picture on line that the hotel was so nice inside. The room was very spacious and the bathroom in very good condition. The hotel manager was very nice and helpful. The breakfast was so good with a lot of foods to choose from. We would stay again!!
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed great place to stay in st augustine. We look forward to your next stay.
Other trip Jan 3, 2015
Priscilla
US
4.0 / 5Excellent
"Good times"
All around good stay. Only downside was that hotel is over a mile from the historic district but we took a pedal-cab which was fun too
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed all around good stay. Only downside was that hotel is over a mile from the historic district but we took a pedal-cab which was fun too . We look forward to your next stay.
1 night family trip Dec 31, 2014
karen
US
3.0 / 5Good
Very friendly and accommodating hotel staff, but the room was slightly dirty. Clearly not the most luxurious place, but affordable and close to historic St Augustine!
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Four generation vacation"
Staff was very friendly and helpful. Otto in the breakfast area was wonderful always smiling and refreshing the dining area.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Staff was very friendly and helpful. Otto in the breakfast area was wonderful always smiling and refreshing the dining area.. We look forward to your next stay
3 night family trip Dec 28, 2014
Susan
US
4.0 / 5Excellent
"X-mas in at St Augustine"
Room were very nice. Breakfast was great,but was very busy due to holiday. We would visit again
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed room were very nice. Breakfast was great,but was very busy due to holiday. We would visit again . We look forward to your next stay.
2 night family trip Dec 28, 2014
Linda
US
5.0 / 5Outstanding
"Enjoyable and comfortable stay."
Very nice and quiet hotel. Would definitely stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Very nice and quiet hotel. Would definitely stay again. . We look forward to your next stay.
2 night family trip Dec 26, 2014
Melissa
US
5.0 / 5Outstanding
"Pleasant stay!"
Very nice stay! Clean rooms with very pleasant staff! Will stay again!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Very nice stay! Clean rooms with very pleasant staff! Will stay again!. We look forward to your next stay.
2 night romance trip Dec 25, 2014
Timothy
US
5.0 / 5Outstanding
"Getaway"
Nice place to stay
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & nice place to stay. We look forward to your next stay
2 night romance trip Dec 21, 2014
Noel
US
2.0 / 5Fair
"wont come back"
The ac rattled all night which kept us awake. Also we had a handicap room and next morning went to take a shower and the handle fell off. So we had to hold the shower head for each other. Wont be coming back.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room, including the shower handle and air conditioning unit. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
1 night romance trip Dec 20, 2014
A Traveler
US
2.0 / 5Fair
"down side"
The hotel was not maintained properly. It appears to have had water damage and was not repaired correctly. Nothing great about the room.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
2 night family trip Dec 20, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel close to historic city"
We had a nice time enjoyed the historic city at Christmas Time.. And a nice comfy bed in the evening
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed nice hotel close to historic city. We look forward to your next stay.
Other trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"Great location !"
Great location ! The breakfast was OK but could be better .
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location, beds and breakfast. We look forward to your next stay.
1 night romance trip Dec 15, 2014
A Traveler
US
3.0 / 5Good
"Comfy and near everything"
Comfy and close enough to everything. Rooms were a little dusty and closet and bathroom needs a little fixing. Staff was friendly and breakfast was good.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Other trip Dec 9, 2014
A Traveler
US
3.0 / 5Good
"Overbooked"
They had overbooked when we checked in and we were given a room with double beds. I went back down to reception and asked to be given our reserved and paid for king room. The staff worked with us to move us into a king room since our booking was weeks in advance.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Dec 8, 2014
A Traveler
US
3.0 / 5Good
"vacations"
we have stayed at many country inn properties. the room we had was way below standards for what we normally experience.
Genuine Hotels.com guest review
1 night romance trip Dec 3, 2014
warren
US
4.0 / 5Excellent
"Good Hotel"
Hotel staff was great. Room was clean, hotel was quiet, and a shuttle came to pick us up to bring us to the trolley. It was very convenient. Pillows could be bigger. Would stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Hotel staff was great. Room was clean, hotel was quiet, and a shuttle came to pick us up to bring us to the trolley. It was very convenient. Pillows could be bigger. Would stay again. . We look forward to your next stay.
2 night romance trip Nov 23, 2014
LeeAnn
US
4.0 / 5Excellent
"nice place to stay"
Loved the proximity to the historical district and the beach. The walls are a little thin and the hotel is older but well maintained.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel nice place to stay . We look forward to your next stay.
2 night family trip Nov 20, 2014
Nancy
US
5.0 / 5Outstanding
"good"
good
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel . We look forward to your next stay.
1 night romance trip Nov 18, 2014
elias
US
5.0 / 5Outstanding
"Great stay & good breakfast"
Bed was very comfortable, and the rooms well maintained. Though the free breakfast was buffet style, the food was surprisingly good and had everything we possibly wanted from eggs & sausage to fresh-made waffles, fresh fruit, bagels, cereals, juices... the works. The gentleman that ran it was very pleasant, and accommodating. He made us feel very welcome and went out of his way to ensure that everything was as perfect as could be.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed great stay & good breakfast . We look forward to your next stay.
1 night romance trip Nov 7, 2014
Gary
US
4.0 / 5Excellent
"Would stay again."
Unexpected breakfast-much better than other free breakfasts. Hotel was not within walking distance to historic area but no other complaints. Great breakfast, nice staff, fresh free cookies and quiet hallways.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & staff. We look forward to your next stay.
2 night romance trip Nov 1, 2014
Antoinette
US
5.0 / 5Outstanding
It was good. Cleaning staff was annoying though. Breakfast was good. Front desk people were great
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast & friendly staff. We look forward to your next stay.
Other trip Nov 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Enjoyable"
Every thing was very nice. Had a great time. Would visit again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you Every thing was very nice. Had a great time. Would visit again. We look forward to your next stay.
2 night trip Oct 29, 2014
John W
US
5.0 / 5Outstanding
"Great location!"
Really friendly staff. Comfortable room. Very relaxing. Close to everything.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed friendly staff & comfortable room . We look forward to your next stay.
Other trip Oct 27, 2014
retired RN
US
1.0 / 5Poor
"no good experience"
Not a good experience. Room door would not open unless forced. No water in bathroom sink. Room was super bright at night. No way to make it dark. Do not stay in room206.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards.
1 night business trip Oct 18, 2014
Luis
US
5.0 / 5Outstanding
Very nice place, Connor on the front desk is wonderful. Breakfast was better then I expected. Already making plans for a return trip.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Very nice place, Connor on the front desk is wonderful. Breakfast was better then I expected. Already making plans for a return trip. . We look forward to your next stay.
2 night trip Oct 17, 2014
Larry &terry
US
5.0 / 5Outstanding
"Our stay in St. Augustine"
Excellent service , great breakfast! The only thing noticed, when we first opened the door of room 311 was the musky or dampened smell of humidity. Maybe use the fabreze product or a systematic odor dispenser can aid on that situation. My wife also noticed some stains on the chairs
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed great breakfast & excellent service. We look forward to your next stay.
2 night romance trip Oct 15, 2014
Evelyn R
US
4.0 / 5Excellent
Spent two pleasant days, and accomplished all planned activities
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Other trip Oct 18, 2014
Jim
US
4.0 / 5Excellent
"Friendly and convenient"
Check in was a breeze and the front desk staff was very nice. Upon entering the room ithad an off putting room deoderant spray smell. The bathroom had one dirty towel in it and we arent sure it was even cleaned before we got there. The bed was ok but the pillows were non exsistwnt they were so small. The room was decent sized but a little outdated. The internet is free and worked decently but we were unable to stream a show from hulu off of it. Breakfast was good and hot amd there was staff there to refill and clean up constantly. Overall it is a decent hotel but could use some updating in rooms for whatt they are charging. Conveniently located to the main drag but removed enough fo peace and quiet.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Other trip Oct 16, 2014
sammi k
US
4.0 / 5Excellent
"Friendly and clean but a bit of a distance away."
Enjoyed the Hotel amities and got allot of exercise walking back and forth to and from St. Georges street.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff & hotel ). We look forward to your next stay.
Other trip Oct 15, 2014
Cheri
US
5.0 / 5Outstanding
"Quick get away"
Good location. With in walking distance of area attractions anr restaurants.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location & hotel. We look forward to your next stay.
1 night romance trip Oct 11, 2014
Brian
US
2.0 / 5Fair
We had two issues: The water was VERY SLOW draining from bathroom sink. We did call front desk and they sent desk clerk up to look at it. Not much she could do. We lived with it. Secondly, you had to run the hot water tap for 5-10 minutes before you actually got any hot water. Before we figured this out, we both took cool-cold showers. Won't be staying with them again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask for Jay.
Other trip Oct 14, 2014
A Traveler
US
3.0 / 5Good
"LOCATION"
THE LOCATION WAS MUCH FURTHER AWAY FROM THE OLD TOWN THAN DESCRIBED IN THE HOTEL DESCRIPTION. THE FORT WAS OVER 1.3 MILES FROM THE HOTEL, YOU HAD TO DRIVE AND PARKING IS A NIGHTMARE IN ST AUGUSTINE. I WOULD NOT HAVE CHOSEN THIS HOTEL HAD I KNOWN
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. To discuss your stay further, please contact the hotel directly, and ask for Jay
1 night trip Oct 10, 2014
TONY
US
4.0 / 5Excellent
"lovetotravel"
all employees were very friendly. Breakfast was good and plenty of sitting room.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel,friendly staff & breakfast. We look forward to your next stay.
1 night romance trip Oct 10, 2014
terry
US
5.0 / 5Outstanding
"close to town which is what we were looking for"
Very pleasant
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
1 night romance trip Oct 3, 2014
dan
US
5.0 / 5Outstanding
"Great Time!"
The Country Inn & Suites By Carlson, St. Augustine Downtown was a great hotel! It was clean and the staff was exceptionally friendly. We would recommend this property for anyone looking to visit St. Augustine!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & friendly staff. We look forward to your next stay.
3 night trip Sep 18, 2014
A Traveler
US
3.0 / 5Good
The staff was very nice, attentive, and helpful. Breakfast was nice. The hotel and our room was showing its age and somewhat worn.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
1 night trip Sep 21, 2014
Suzy
US
4.0 / 5Excellent
"Convenient"
Hotel staff very helpful & friendly. Nice breakfast at convenient time & good food both hot & cold offerings. Would definitely stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Hotel staff very helpful & friendly. Nice breakfast at convenient time & good food both hot & cold offerings.. We look forward to your next stay.
3 night trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
great stay!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
1 night business trip Sep 13, 2014
A Traveler
US
2.0 / 5Fair
"Great location only 5 minutes from the action."
Front desk ladies were very nice and informative about the area. Lobby area and breakfast was good. But rooms need renovation. Not just touch up paint. Housekeeping needs to train and spot check rooms for cleanliness.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
We apologize you were not satisfied with the condition of the room during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
1 night romance trip Sep 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Cozy, friendly, clean, great breakfast"
Four senior ladies were celebrating our yearly get-away for September birthdays. Upon our arrival we were offered freshly baked chocolate chip cookies and coffee. The hotel looked cozy and inviting and the rooms were clean and inviting with coffee machines, microwave ovens and refrigerators. The staff was helpful recommending which restaurants had great food. The receptionist called the Red Trolley to send a car for us at no extra cost and take us to the trolley station. When we completed our trolley tour at the end of the day a driver at the station returned us to our hotel. In the morning there was a wonderful breakfast that Otto had cooked, and he checked to make sure everything was okay and refilled items as they depleted. We were all content and pleased with both staff and hotel. The September Girls
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed cozy,friendly,clean & great breakfast. We look forward to your next stay.
Other trip Sep 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient and clean"
Room was clean, although it smelled a little musty upon entering. Was about a mile from where everything is but easy to get to by car, or you can take the trolley. Pricing was great for service/location and included free full breakfast, cookies, and wi-fi. I would recommend it to anyone coming to St. Augustine. Other than a few waterfront hotels, Country Inn is a nice choice.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & you can take the trolley. Pricing was great for service/location and included free full breakfast, cookies, and wi-fi. I would recommend it to anyone coming to St. Augustine. Other than a few waterfront hotels, Country Inn is a nice choice.l . We look forward to your next stay.
1 night trip with friends Aug 26, 2014
Linda Gaddy
US
4.0 / 5Excellent
"Close to the sights"
A/C never got cold but the staff were friendly, the complimentary breakfast was excellent and the room was nicely maintained.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our breakfast & staff. We look forward to your next stay.
1 night family trip Aug 23, 2014
AJ
US
1.0 / 5Poor
"If you can afford better, do not go there!"
Pros: big room, great location for flagler students' families, small coffee machine and one only but amazing lady staff member named Connor. Cons : all other employees don't see to care, poor breakfast choices, dirty room (our still has not been vacuumed after now 4 days), rusted metallic parts in bathroom (rust can be cleaned away, don't you know?), room way too hot and thermostat showing 84, but we were told it was workIng fine and that thermostat must be broken. In this case, why not fix it? This room is just plain too hot and we do not sleep well at night due to this. Oh, and the AC vent leaks water over our heads and over the tv. Housekeeping only makes beds and changes towels (and leaves our old bed sheet on room's floor!). If your budget allows, do yourself a favor and do stay there. It will remind me that we get what we pay for. To other great hotels out there, do yourself a favor, and hire Connor as a front desk/concierge staff member. She belongs to a much higher end hotel, not here!!!! You will thank me for the tip!!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Dear Veronique Bise, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
7 night trip Aug 21, 2014
Veronique Bise
US
5.0 / 5Outstanding
"Consistently great hotel"
We've stayed at a couple country inn and suites. and I have to say, they are one of the best every time. The staff is always friendly and helpful. Good breakfasts, comfortable rooms. No complaints. In the future, I will look for these hotels when I travel.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & I have to say, they are one of the best every time. The staff is always friendly and helpful. We look forward to your next stay.
1 night romance trip Aug 14, 2014
A Traveler
US
4.0 / 5Excellent
Would be better if rooms had refrigerator and microwave
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience.we do have micro - fridge in all our rooms in the dresser cabinet. We look forward to your next stay.
1 night trip Aug 16, 2014
A Traveler
US
4.0 / 5Excellent
"great customer service"
The hotel was in a great location. Definitely within walking distance to the trolley and I am out of shape so its close! Conner was excellent. She brought up our rollaway bed right away and cleaned a.sticky spot up in our room. She even declined a tip, but we insisted. She was a pleasure. The air conditioner leaked but the room was clean except for the sticky spot. My kidsloved the complimentary cookies which were avaiable all of the time and the breakfast was wonderful. I would definitely stay again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast & staff. We look forward to your next stay.
4 night family trip Aug 11, 2014
Donna
US
5.0 / 5Outstanding
"we had a wonderful time"
This place was nice. We were happy to be close to downtown. The only issue we had were the girls that cleaned the rooms. They took our dirty towels but never brought us new ones.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the location. We look forward to your next stay.
3 night trip Aug 7, 2014
A Traveler
US
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