What a treat. Amazing view. Wish I had a chance to use the spa.Genuine Hotels.com guest review
"Nice views from every room"
Staff very friendly, restaurant food good, but slow kitchens. Lovely place for relaxation and quiet vacationGenuine Expedia guest review
"Staff extremely accomodating"
Beautiful location, impeccable service. Very friendly staff , very clean. We will definitely return. Our reservation was mixed-up and the reception staff went out of their way to accomodate our situation. We stayed at a villa, and there the internet reception at times was not the best, also the TV's in the rooms are outdated (old style cathode ray tubes) […] but who cares? we did not go to Poet's cove to watch tv! The surrounding area is gorgeous. Read moreGenuine Hotels.com guest review
"Great place to relax"
We went there after camping for 3 days on Salt Spring with our two dogs. They ended up upgrading us to a villa which was fantastic. Everyone was really friendly and helpful. We spent the majority of our time at the pool and hot tub enjoying the gorgeous view. The restaurant could step it up a little. For the price we payed, it should have been amaxing […] but I would say it was pretty average. There isn't much to the island but what a great place to just kick back and relax. Read moreGenuine Hotels.com guest review
"It was a great place to stay."
We stayed two nights and enjoyed the experience very much. The staff was very friendly. The hotel is beautiful and the cove is lovely. Carolyn in the Spa was really nice.Genuine Expedia guest review
Mother/daughter get away. Lovely Spa facility and great treatments from both Beth and Caroline.Genuine Expedia guest review
Absolutely fantastic, everything was perfect. Staff were courteous and efficient, rooms were lovely with a beautiful view. Cottages were nice and the villas were huge and very nice with a view too.Genuine Expedia guest review
"Perfect Short Break Escape!"
This is our second visit to Poets Cove and we cannot say enough good things about the resort and all the staff. We visited in early September which offered the perfect quiet escape for us from the BC mainland.Genuine Hotels.com guest review
"Perfect honeymoon spot"
Poets cove was absolutely amazing! As newly weds the rest was much needed. We were able to sleep in undisturbed, go kayaking, get couples massages and enjoy their lovely spa with very professional staff. We then dined at the restaurant on site. Slightly expensive, and basic pub food. The fine dining has few options and mostly seafood which my husband […] does not eat. So we spent a couple nights eating pub food. Would be great to have more healthy options. Other than that the room was comfortable and the service was fine. The bartender at the pub was really sweet and friendly. She chatted with us and made and effort to say bye to us before we left. There were 2 weddings taking place that weekend and yet it was still quiet and romantic. The sunsets were gorgeous and the views from the hot tub and pool were fantastic! Every room has a view of the water and the grounds are well kept. We are quite satisfied with our stay, as we only stay in 4-5 star hotels. Would definitely go back for an anniversary! Read moreGenuine Hotels.com guest review
"Any Kimpton Hotel is superior"
slimy mould in the grout of the shower. phone did not work. no air conditioning. receptionist not welcoming. To upgrade to an available villa, they would have charged me the full rate for a lodge room and also the full rate for a villa.Genuine Expedia guest review
Very slow service in the lower level restaurant. Inexperienced waiters. Selection of beer very limited. Room temperature was high and unable to reduce it. A fan was given to us which didn't help much. The upper restaurant was good with great service I suggest you remedy the above items as we were not the only ones concerned. Needs improvement in order […] to justify the high cost Read moreGenuine Expedia guest review
Good food in the restaurant but a little pricey. Excellent views over the harbour from all the rooms, great place to watch the sunset. Music in the corridors got a bit irritating.Genuine Hotels.com guest review
"a great spot"
My spouse and I spent a night at poet's cove to check out pender island. The hotel was gorgeous, the service was great, and the stay was wonderful.Genuine Hotels.com guest review
We absolutely fell in love with Poets Cove. It is a perfect getaway from the hustle & bustle of everyday life. Good food, great views and very relaxingGenuine Hotels.com guest review
"The Name Says It All!"
Poets Cove is an elegant and relaxing retreat and a perfect compliment to the beautiful and natural grandeur of British Columbia! Absolutely fantastic - only complaint would be the lack of late night room service; the meal we ordered at 9:30pm was less than fantastic. I believe the kitchen was in the midst of shutting down for the night when we ord […] ered. Read moreGenuine Hotels.com guest review
"Poets Cove is a must to go p[lace"
Wonderful natural surroundings with a view to enjoy Nature at its bestGenuine Hotels.com guest review
"Go for it!"
Great resort, awesome marina and location, amazing views, phenomenal hiking in a serene setting. Food quality was great. Highly recommend this island and the resort. Only one comment aside from the above, resort staff although friendly would benefit from some further training.Genuine Hotels.com guest review
"Einfach perfekt - muss man gewesen sein"
Diese Hotelanlage ist schwer zu übertreffen. Wirklich zu empfehlen. Wir waren dort 2 Nächte zu Viert. Wer wirklich mal entspannen möchte und Kraft schöpfen will sollte hier verweilen. Preis/Leistung ist OK.Genuine Hotels.com guest review
"Mooring review for marina"
08/29/14 daffyone Vancouver, Canada
This is a beautiful location and the grounds and resort are done very well. We were moored on our boat and with that have access to pool, restaurants and showers ($1 for 4 min). Moorage ok, request outside slip. Pretty tight between boats, they cram u in for sure. Was such a pretty place though we are considering coming back by ferry from the mainland to stay in the hotel. Worth a couple of days I think.
"Prices up, service down"
08/24/14 Vi S
Lovely location but basic services were poor. The showers off the pool weren't cleaned for 3 days in a row. No toilet paper in any bathrooms. We even mentioned issue at the front desk and the problem continued. I notice some improvements to the physical property. New picnic tables for the docks. The tables are great for boaters and non-boaters alike to enjoy the sunsets from the docks. Some strange additions were pending to the dock on our visit (Aug 2014). The work was with weak wooden pieces on each slip. It did not feel marine standard at all. Strange because as a whole this is a very well kept docks. I don't know but perhaps the new owners are not boaters? There was some respectful updates to the sacred burial site located behind the pool house and against the rocky cliffs since our visit in 2012. This historic significance is important part of this locale and I appreciate the respectful new treatment. I had been most unhappy when I happened (2012) on top of the burial walking my dog because the area had not been obviously designated. Now there is a nice plaque. As well as other items on the property relating to the white mans' history on the property that are charming protected artifacts. We won't be back. New ownership is not boding well for this resort. You can feel it in the staff. Unfortunately.
08/22/14 globetrotter6 California
We have been going to Poets Cove for at leafs ten years and were aware that its financial stability was problematic. However, its services and quality remained excellent. This year, under new owners, the quality has slipped. The resort is seriously understaffed; food quality has become limited and is just mediocre. For example, my wife reports that a toilet in the Women's Locker Room has not been repaired for two months in a heavily utilized facility! Dinner is available only on the weekend and for a fixed price. Until recently, the lower pool was not kept clean and there are insufficient lounge chairs crowded into one side. At least the grounds continue to be well-kept. It is very sad to see this happen as there is so much potential in this beautiful place. If the owners live up to their promises, much could be done but so far, this place can only be described as mismanaged,
"Our stay, and our Wedding here (elopement package)."
08/18/14 VivecaSingapore Doha, Qatar
Our stay, whilst wonderful, was disappointing. Too many ups and downs to give an all out 'love you lots review' which I would have liked to do. The villa was wonderful, the staff were wonderful...even when they made mistakes...they apologised, and tried to fix them. Kudos for that. Firstly I have to say I cannot fault the staff, who bent over backwards to make our wedding day, and stay, with them special, HOWEVER, the resort and restaurant are seriously understaffed and a resort of this calibre, you expect much more. There was a general lack of wedding planning, or experience, with the overstretched staff which interfered somewhat with our special day. Tiny niggling things that all added up over time. We were only a small party of 6 (my husband and I, and our combined four children) and we felt forgotten, almost overlooked at times, as though we were an after thought. Really?? When our manager/ wedding contact went off duty, everything fell apart... I cannot imagine how a wedding might have been on a larger scale...they only needed to please 6 people on this wedding....a wedding is very special to a couple/family. A lot of time, effort, and money goes into it. We EXPECT people we pay to make it as perfect as possible. Its a celebration of a new start together, of so many things...and so, despite the problems, we focused on us, the meaning of our vows, the event behind the wedding itself, and we went along with mistakes that could have so easily been avoided, which is a pity, because all the errors were solvable, and unnecessary. Examples....For goodness sakes, a wedding meal for 6 isn't too much to ask for...one persons meal wasn't delivered, and we were left alone, in the upstairs restaurant...completely isolated, and unattended for long periods of time, as the staff, one brand new '2nd day of work', waiter, did his best to serve us. The food, and drink, orders were messed up, and the general catering staff were too busy serving 'walk in' and other guests at the bar and restaurant downstairs. We waited an interminable amount of time between courses, and served our own drinks from the champagne and water bottle. One of the children broke a glass, which we had to clear up, and we went int the kitchens and all around the restaurant calling and looking for staff to help us. In the end we wrapped the broken glass in a napkin and cleaned the table ourselves. I actually thought at the time we should have all marched downstairs and eaten in the bar, in our wedding finery and all. The wedding luncheon was $480. We had the same meal as served and prepared by the chef, from the menu downstairs, which they got for approx $20-30 a meal. So they are marked down in my review for this. Wedding ceremony aftermath. The chairs put out for our wedding ceremony at the villa, were left scattered on the grounds of our villa and remained there for the duration of our remaining stay. It would have taken five minutes to clear away, whilst we were eating the wedding meal....but no, the waiter was required, upstairs, and downstairs, in the restaurants. He must have been run ragged, and him being new too!! We had to wait for champagne to arrive after the wedding ceremony, as the waiter wasn't there with Champagne ready for the post wedding toasts. He could have turned up during the ceremony and prepared them ready for the moment we finished...but instead, the same waiter was needed in the main restaurant...as I said....they are seriously understaffed. It all fell apart when the guy handling our wedding went off duty..(he tried his best and was/is a really nice guy, we felt bad even complaining to him). But everything fell apart, because he wasn't there to guide them, or rather 'him', the brand new untrained, waiter. We saw few other staff there. We took the elopement package and could not get a photographer for our special day, and so we used throwaway cameras, but our wedding was on the villa lawn and the sun changed position, which we wouldn't know about, not having been there before at that time, meaning when it came to taking pictures, we were all plunged into dappled / and full shade resulting in that a lot of photos came out with us as silhouettes against a fabulous scenic backdrop, however this is a hotel review not the review of the scenery which is faultless, and amazingly beautiful. Our key cards didn't work for either the villa or the gym/pool on numerous occasions and in the end, we just left the villa back door open so we could get in and out. Apparently it didnt help that we asked for an express checkout the day before we left, meaning the computer system automatically checked us out, even though we were still staying there, and that in itself cancelled the key cards from operating (all of them) and so we left the villa back door open (again). We had the same problem, the none working room key card, for our honeymoon suite...which is basically a small (more expensive) room right by the waterfall...which whilst romantic during the day, at night sounds like a continually loud flushing toilet all night. But as a honeymoon couple I guess they don't expect you to sleep anyway. Also, funnily enough, there was no bottled water in the room. Oh, and no room service....meaning my husband had to contemplate dressing to go down to the bar to buy some. Luckily, the brand new waiter, thought outside the box, had heard the telephone conversation with the bar man and grabbed a bottle and raced to our honeymoon suite. KUDOS! The wedding cake, supplied by the local bakery was perfect, my wedding bouquet from a local florist, also wonderful. The makeup artiste was too slow, when she had finished I had fifteen minutes to get ready myself before the ceremony and still had both my daughters to help prepare as well. That involves getting into the dress, jewellery, and shoes, and helping them with final preparations. I felt I was racing, rushed and stressed. So allow for extra time for hair and makeup... The lady that did my hair, whilst a lovely lady, and did a lovely style, (which was not me), meant I ended up styling my own hair after she left. This also took way too long. They should have put the hair in rollers, done the makeup whilst waiting, and then style the hair...as they do on professional photo shoots. The minister was wonderful, and her warmth, and humour guided us through the ceremony seamlessly. She knew where to position us (for our laptop computer which was streaming the event online live). She was a lovely lady, who calmed us both down. The villa cleaning staff, YES THE CLEANING STAFF, arranged for me to have a steamer delivered to steam iron my wedding dress and they also arranged for me to have a full length mirror brought to the room. They saw me hang my dress the day before the wedding and also took initiative to help. So a massive thanks to their unexpected foresight and kindness...but this should have all been thought out in advance by the hotel as part of any wedding package. Another niggling (almost) oversight on their part. I love this resort, my husband and I sail here and moor our yacht here and have done so many times over the years, and this is why we wanted to marry here, as it has such special memories for us. All I wish is that they had many more staff, and better training, because at the moment their fabulous staff, and they are very hard working, friendly people, are wearing too many hats and expected to work far too hard and cover too many things at once....leaving them open, through no fault of their own, to making mistakes. Without them, this review would have been very different. A kick up the backside for the owners, who aren't pulling their weight and making this resort, all that it can be (and used to be) and a pat on the back for the current staff trying so very hard to make everything, within their powers, as good as possible under very trying times. We got married and enjoyed ourselves despite everything. We are a laid back couple/family, but goodness knows how a 'bridezilla' would handle this place...they might have let it run their entire day...and life... We didn't.
08/16/14 ozsa99 Victoria, Canada
No one to help park the boat, horrible service at the restaurant, very small menu with little choices, expensive prices, coffee shop was sparse. This place could be so much better, I'll never come back and not recommend it to any boaters I know. It used to be so much better a few years ago. It's gone down hill with the new owners.
08/07/14 Sue-Laurence B Kamloops, Canada
Wonderful resort. Scenery is breathtaking, good food on site, clean comfortable accommodation, we stayed in a Villa. Only thing missing was air conditioning, quite warm at night. We left balcony door open, would be nice to have at least screens in the windows to keep the bugs out. Friendly staff. Our son & daughter in law were married here, therefore there was a group of us and we were all amazed with the Resort.
"The most amazing place"
08/01/14 Sam H
This place is amazing!! Alley and kale at front desk are absolutely fantastic at what they do. The villa was clean and had a breath taking view. Miss the big muffins the coffee shop use to have.this place is heaven and the staff are angels.
"Fabulous relaxing weekend"
07/13/14 Happytraveller040404 Vancouver Island, Canada
I was lucky enough to spend the weekend at this resort with my daughter who won a two night stay including whale watching,massages,brunch and dinner. The staff were so friendly and attentive to us,especially Anna at the front desk who treated us as if we were royalty. Although our meals were to be in the Aroura restuarant, the new property owners currently do not open this restuarant for dinner so had us in the pub style restuarant instead. The food was good not great but the staff more than made up for that. Looking forward to another weekend there. Our massages were top notch and the whale watching was fantastic with a fabulous, knowledgable guide. Perfect weekend!
"No air conditioning. 85 degrees at 10:45 pm in our room"
07/10/14 Marilyn F
Ugly. We will never stay at this hotel again! The room temp is 85 degrees at 10:45 pm. They say they used to have a heat pump that provided AC but they took it out. Nothing to replace it though. For $269 a night you would expect a comfortable room.
"Jaguars Prowl Pender"
07/08/14 tgmilne17 Parksville, Canada
delightful location, beautiful, well maintained property, attentive staff, great kitchen, nice rooms. jaguar club visited and had a great time, wonderful hospitality. General Manager made sure it was a special event.
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