"beautiful location but..."
service was mediocre or less at the hotel front desk staff. seems like we were annoying them. not helpful really at all at check in and not helpful or not willing to help with local knowledge about hiking- things to do. no one at the desk when we checked in and the manager who walked by was not friendly or helpful. rooms are very nice best part of being […] there. beautiful location. Actually if I owned the place the manager we meet would have been trained better. Would hesitate to stay there again but not hesitate to go back to the island. front desk staff did not seem interested at all. we were in no way antagonistic to them. food was very very average Would not eat there again but the service was very good in the bar Read moreGenuine Expedia guest review
"Beautiful setting, unprofessionally trained staff"
Resort is lovely. Unfortunately there has been a recent change in ownership/management and the staff are not well- trained. They are very young and unprofessional. We saw the same staff all weekend working LONG hours. In my opinion the resort was not ready to be opened up yet until they worked out the kinks. My friend held her small wedding at the resort […] and there was lack of communication beforehand. Read moreGenuine Expedia guest review
What a treat. Amazing view. Wish I had a chance to use the spa.Genuine Hotels.com guest review
"Nice views from every room"
Staff very friendly, restaurant food good, but slow kitchens. Lovely place for relaxation and quiet vacationGenuine Expedia guest review
"Staff extremely accomodating"
Beautiful location, impeccable service. Very friendly staff , very clean. We will definitely return. Our reservation was mixed-up and the reception staff went out of their way to accomodate our situation. We stayed at a villa, and there the internet reception at times was not the best, also the TV's in the rooms are outdated (old style cathode ray tubes) […] but who cares? we did not go to Poet's cove to watch tv! The surrounding area is gorgeous. Read moreGenuine Hotels.com guest review
"Great place to relax"
We went there after camping for 3 days on Salt Spring with our two dogs. They ended up upgrading us to a villa which was fantastic. Everyone was really friendly and helpful. We spent the majority of our time at the pool and hot tub enjoying the gorgeous view. The restaurant could step it up a little. For the price we payed, it should have been amaxing […] but I would say it was pretty average. There isn't much to the island but what a great place to just kick back and relax. Read moreGenuine Hotels.com guest review
"No duvet cover."
We found everything to be great quality, but the fact they don't use duvet covers was gross. Our duvet was all stained. When asked for a cover they advised they don't use them.Genuine Expedia guest review
"Wonderful spot on Pender Island"
A weekend getaway with the family. A delightful, safe and fun spot to spend time with the grandchildren. And...in the most amazing setting ever!Genuine Expedia guest review
"It was a great place to stay."
We stayed two nights and enjoyed the experience very much. The staff was very friendly. The hotel is beautiful and the cove is lovely. Carolyn in the Spa was really nice.Genuine Expedia guest review
Mother/daughter get away. Lovely Spa facility and great treatments from both Beth and Caroline.Genuine Expedia guest review
Absolutely fantastic, everything was perfect. Staff were courteous and efficient, rooms were lovely with a beautiful view. Cottages were nice and the villas were huge and very nice with a view too.Genuine Expedia guest review
"Perfect Short Break Escape!"
This is our second visit to Poets Cove and we cannot say enough good things about the resort and all the staff. We visited in early September which offered the perfect quiet escape for us from the BC mainland.Genuine Hotels.com guest review
"Perfect honeymoon spot"
Poets cove was absolutely amazing! As newly weds the rest was much needed. We were able to sleep in undisturbed, go kayaking, get couples massages and enjoy their lovely spa with very professional staff. We then dined at the restaurant on site. Slightly expensive, and basic pub food. The fine dining has few options and mostly seafood which my husband […] does not eat. So we spent a couple nights eating pub food. Would be great to have more healthy options. Other than that the room was comfortable and the service was fine. The bartender at the pub was really sweet and friendly. She chatted with us and made and effort to say bye to us before we left. There were 2 weddings taking place that weekend and yet it was still quiet and romantic. The sunsets were gorgeous and the views from the hot tub and pool were fantastic! Every room has a view of the water and the grounds are well kept. We are quite satisfied with our stay, as we only stay in 4-5 star hotels. Would definitely go back for an anniversary! Read moreGenuine Hotels.com guest review
"Any Kimpton Hotel is superior"
slimy mould in the grout of the shower. phone did not work. no air conditioning. receptionist not welcoming. To upgrade to an available villa, they would have charged me the full rate for a lodge room and also the full rate for a villa.Genuine Expedia guest review
Very slow service in the lower level restaurant. Inexperienced waiters. Selection of beer very limited. Room temperature was high and unable to reduce it. A fan was given to us which didn't help much. The upper restaurant was good with great service I suggest you remedy the above items as we were not the only ones concerned. Needs improvement in order […] to justify the high cost Read moreGenuine Expedia guest review
Good food in the restaurant but a little pricey. Excellent views over the harbour from all the rooms, great place to watch the sunset. Music in the corridors got a bit irritating.Genuine Hotels.com guest review
"a great spot"
My spouse and I spent a night at poet's cove to check out pender island. The hotel was gorgeous, the service was great, and the stay was wonderful.Genuine Hotels.com guest review
We absolutely fell in love with Poets Cove. It is a perfect getaway from the hustle & bustle of everyday life. Good food, great views and very relaxingGenuine Hotels.com guest review
"The Name Says It All!"
Poets Cove is an elegant and relaxing retreat and a perfect compliment to the beautiful and natural grandeur of British Columbia! Absolutely fantastic - only complaint would be the lack of late night room service; the meal we ordered at 9:30pm was less than fantastic. I believe the kitchen was in the midst of shutting down for the night when we ord […] ered. Read moreGenuine Hotels.com guest review
"Poets Cove is a must to go p[lace"
Wonderful natural surroundings with a view to enjoy Nature at its bestGenuine Hotels.com guest review
"Go for it!"
Great resort, awesome marina and location, amazing views, phenomenal hiking in a serene setting. Food quality was great. Highly recommend this island and the resort. Only one comment aside from the above, resort staff although friendly would benefit from some further training.Genuine Hotels.com guest review
"Einfach perfekt - muss man gewesen sein"
Diese Hotelanlage ist schwer zu übertreffen. Wirklich zu empfehlen. Wir waren dort 2 Nächte zu Viert. Wer wirklich mal entspannen möchte und Kraft schöpfen will sollte hier verweilen. Preis/Leistung ist OK.Genuine Hotels.com guest review
"Winter boating at Poets?"
10/20/14 James L Victoria, Canada
My second review of Poets Cove; we did return to Poets a few times this summer and as usual enjoyed our stay at the marina and the kids enjoyed the pool. Given all the poor reviews of the service and food at the pub and restaurant this summer we now just cook and eat on the boat when we stay there. Although I have heard many people including Poets staff comment on the price of the steam cave (now $25 per person) the new management has not correct this mistake. The steam cave is a really good tool Poets could use to get the winter boaters back to their resort. We used to cruise over there regularly specifically for a steam and some lunch at the pub during the winter months. I can not justify paying $100 + tax for my family of four to have a steam plus the bill in the pub. We hope the management of Poets takes the time this winter to come up with a game plan to properly train their staff and make sure they have someone in the kitchen that pays attention to detail and takes pride in putting out quality food.
"July 2014 Wedding - Great Venue, Bad Service"
10/08/14 Brandy H Sylvan Lake, Alberta, Canada
We had our wedding at Poets Cove this past July. When we has originally chosen the place it was under different management and appeared to have much better service. Many things we were originally promised were no longer happening and we were not ever told of the changes. We were told we would have an onsite wedding coordinator to ensure things went smoothly on the big day and I couldn't even tell you what the guy looked like, thankfully our DJ (Bigtime Special Enterprises) had done weddings their before and was able to give us most of the direction we needed otherwise we would have been lost... We spoke over the phone a few times but when we arrived he was no where to be found. The venue is amazing, the rooms are great, the food was great and the property is beautiful. Our wedding ended up being perfect but I had to let a lot of the small things go. My main issues were that many of our guests complained about the terrible service at the pub and we had a huge amount of billing mix ups that took a couple weeks of us calling the front desk to get anything resolved. We also had some of the online reservations not come through so we had a guest with no room when she arrived, it was sorted out in the end but you just really need to stay on top of things if you are booking an event there, because no one else will do it for you. For the amount of money you spend on this venue they really need to work out their service issues... but once that is dealt with it has everything else its needs to be 5 stars.
10/04/14 Northerner202 Whitehorse, Yukon
We have eaten at this resort several times, arriving there on our boat. Normally the food is very good This was just a strange experience. It wasn't irritating or anything, just oddly amusing We arrived and ordered a nice bottle of local wine. A splurge at $45 bit it's a very nice wine. The server returned and said there was none left Fine, I ordered a cider and my husband a beer. She returned to say they were out of both brands. Fine, we ordered something else. Later I asked about a cocktail, and was told it could be a while because there was no bartender and she would have to look up how to make it. Hmmm...we passed on that Then we ordered pasta, a seafood linguini for me, and my husband a fettuccine Alfredo with chicken The server again returned and announced they were out of the Alfredo. This is where we started getting amused. We reordered with 2 of the seafood fettuccine. They arrived and one of them had chicken on the top Seafood fettuccine with chicken on the top? Did the chef not question the accuracy of that order? Overall a very strange experience. The pasta was ok, just ok. I had this same dish in the spring there and it was wonderful with a creamy rose sauce. This had great seafood and an odd sauce with possibly canned tomatoes. Ok, but just and not up to the quality that one would expect from a high end place Our overall impression was that it was disorganized, server was inexperienced and things just seemed off We will be back as the setting is incredible, one of our favourite marinas. Hopefully it will be back up to standard next summer after some initial growing pains
"Beautiful spot that is not living up to its potential"
09/30/14 faithfulone delta, BC
Our family hosted our daughter's wedding at Poets Cove in late June. It was a wonderful weekend and Poets is a great location for large gatherings of this sort. We were pleased with the food and with the setting, but the organization and service was quite disappointing. The resort is extremely short staffed and it is very difficult to get responses to inquiries and questions. We had some very anxious moments during the planning stages, since communication was almost impossible after we had booked the wedding. The staff that were available during the wedding weekend were helpful and willing, but extremely inexperienced, causing us more problems than we should have had to deal with. The resort has great potential, but is definitely not living up to it. The new management has a lot of work to do to get the resort back up to its previous standards.
"Things seem amiss..."
09/29/14 Savvy_Family Seattle, WA
We chose to celebrate our 20th wedding anniversary with a quick seaplane trip up to Poet’s Cove on Pender Island. The room was lovely and quiet. The view is utterly amazing. The grounds are pretty and well maintained. We did not use the pool or spa so I can’t comment on those. It’s the service and food I want to talk about... Service: there is no room service; the hotel had offered to have champagne waiting in our room for us when we arrived. It was not there, but they brought it a few hours after we had arrived -- pounding on the door while we were sleeping; Housekeeping did NOT come during our 2 night stay. We slept in Saturday morning and kept the do not disturb sign on the door til about noon. When we came back from a lovely whale watching excursion late in the afternoon, they had still not been to tidy up the room. We called to ask about it and we were told they had gone home for the day. We asked them to at least bring some fresh wine glasses. When we came back from dinner, there were 2 glasses and that is all. Bed not made, dirty dishes not removed... Let me also say the resort was NOT busy while we were there. Food: This is the most unfortunate part. The food is simply not worthy of the setting. Since we chose a seaplane to get us there, once we arrived we really were stuck at the resort. Options were poor. There is one “restaurant” open for breakfast only (closes at 10:30). It was the kind of basic buffet you might find in a 1 or 2 star motel that offers complimentary breakfast. Cold and dried out french toast; rubbery “eggs Benedict;” bad sausage; mini boxes of cereal... oh - and I think we were charged about $50 for that experience. Lunch and dinner must be eaten in the only other restaurant at the resort. It’s a pub, with bad pub food. The menu is extremely limited. The chicken strips were decent, but that’s pretty much it. A few salads, a few apps, burgers and a few entrees you can order after 5 pm. The soup of the day seemed to be the soup of the week. It was a roasted red pepper and tomato “bisque” for three days in a row. It tasted like warmed up ketchup. I ordered a pina colada from the BLENDED drinks menu, and was told there was no blender. I guess that makes it hard to make a blended drink! The $27 steak entree was lousy - a tough piece of meat sitting on a pile of cauliflower. We considered trying to eat elsewhere on the island. When we inquired about that at the front desk, we were told there’s a resort shuttle we could take for $25 EACH WAY to go the few miles into town. It’s too bad - this place has so much potential to be great, and the prices would suggest it should be. Some simple suggestions - completely rework the food offerings. Hire a chef who knows what they are doing, and let them do it. I found myself wishing we had packed snacks. How about a simple cheese/fruit/cracker plate? The rooms are so great with their private balconies and cushy chairs, that it would be really nice to enjoy some wine and cheese there. And/or, how about offering complimentary wine and cheese at 4pm every day in the lobby? Take some tricks from the play books of resorts who do it right, like Alderbrook or the Willows. How about room service? How about a decent breakfast offering, with made-to-order crepes or omelets or waffles? How about mimosas? How about working with Gulf Islands farmers and creating memorable dishes from local fare? How about rotating specials on the dinner menu? How about an actual soup of the DAY so we don’t feel like we are being offered reheated leftovers at a huge cost? Enable your staff to really take care of their guests. Make sure all the rooms have been serviced before housekeeping goes home for the day. How about free shuttle services on the island so your guests can explore and leave wanting to come back? We have three young kids and so we don’t get to do many trips on our own these days. We are so glad we got away to a beautiful and relaxing place, but this could have-- should have -- been so much better for what it cost.
"Lovely setting; customer service needs improvement"
09/25/14 Cathy C British Columbia, Canada
We spent a week at a villa through the Registry Collection. The resort is beautifully located and the main building is beautifully designed. Our villa was very comfortable, with three large view balconies, the one from the living room having a functioning barbecue and dining set up. The kitchen was very small and not connected with the great room. In general, the villa was very clean and adequately equipped, except that the three TVs were all 1990s vintage and there was no VCR or DVD player. Also, there were smudges on the windows which had been missed by the housekeeping crew, who came daily to empty trash and recycling bins. The shop was closed and there is only one supermarket several kilometers away on North Pender. We brought all our own provisions and ate very well so cannot comment on the restaurant. There are two ferries to Pender Island daily, so outside the summer season this means guests will either arrive or leave in the dark. We arrived about 10:30 pm and were fumbling around in the dark trying to find our villa, until we eventually located a staff member. The darkness, multiple steps, and no visible signage were quite dangerous and unnerving for guests unfamiliar with the resort. We suggest either installing motion activated lighting or having a staff member escort guests to their accommodations. This must be addressed as a safety issue. Staff seemed inexperienced and were unaware of how the Registry Collection works. While many amenities were closed for the season, we enjoyed the hot tub, bar, spa and marina, and the amenities coordinator arranged a wonderful whalewatching excursion with sidneywhalewatching.com. It was wonderful to be picked up right at the dock! We also enjoyed visiting the artist's studio close by. In summary, Poets' Cove is a beautiful resort in a beautiful remote spot. If the new owners would just focus on delivering superior customer service, it could be fabulous.
"Service declined, but prices haven't"
09/16/14 Soca-P Victoria, Canada
We have had many excellent experiences at Poet's Cove in the past. Our recent trip was not a total disaster, but clearly this resort's new ownership/management is not living up to its previous reputation. We rented a 2-br villa for a part of our group, and one couple stayed on our boat at the marina. No dock hand attended to our docking arrival or departure. The villa was clean and adequately equipped. The kids were amazed at the "old fashioned" TV's, but also enjoyed the pool and hot tub. Our barbecue worked great, but our neighbour couldn't get his started. I offered to help and we discovered the tank was empty. A simple call to the front desk should have this resolved, right? About an hour later I saw him walking down the trail carrying another propane tank back to his cottage by himself. Apparently he had been directed to a storage area where he could pick one up. Similar story when my fiancée requested more towels from the front desk. The response: "You can come down and pick some up." Restaurant service for dinner is no longer offered, so we arrived at the pub for dinner. It was a hot evening and the patio was busy. There was a table free, but not enough seating for our party of 7. "Just grab some chairs from anywhere," said the waiter. Really? Pub food was average, except for one meal which was gross and was sent back uneaten. My fiancée has been scouting for wedding locations, and this was high on her list, but not after this experience. Remember the guy with the propane tank? Turns out he was a groom, and was married the next morning on their elopement package. No special treatment there! Overall, a lovely setting, VERY expensive, with poor service.
"Pretty, Pretty Poets Cove!"
09/16/14 LaurieR58 Calgary
We were graced with clear blue skies & calm waters during our stay in early September. This is definitely a peaceful time to visit- after Labor Day weekend. Our view from the patio off our room in the main lodge was outstanding, looking over the harbor & out to the cove. We found the room to be cozy & comfortable, sleeping well both nights. The pools & hot tubs as well as the landscape was well maintained. Our dinners were lovely in the pub restaurant, enjoying seafood that was delicious. Perhaps the wine & a beautiful sunset made it all that much better! On our last afternoon we rented kayaks to explore the cove. We were given excellent instruction & equipment, the views from the water were amazing. I would love to return to explore more of the coastline. Pender Island is really such a beautiful place with friendly people, a treasure for outdoor enthusiasts.
"Paradise on the Water in BC"
09/15/14 kthoennes Sioux Falls, SD
We had chartered a sailboat out of Bellingham for a week and Poet’s Cove on Pendar Island was our second stop. We sailed into the cove on a beautiful evening, and the resort was like a fantasy retreat in a Pacific Northwest paradise. I don’t understand the reviews that say the moorings or slips were tight – we had a 45-foot boat and we found the slip very spacious and easy to enter. The slip was charged by boat length as most are, it came to about $70 Canadian for our 45’ boat, and included water and electricity. The resort itself is just beautiful. The upstairs lounge (which is actually the main entrance from the road on the hillside above) had a really spectacular curved coffered ceiling, I can’t remember anything else like it. The woodwork was beautiful, and you should see the woodwork on the staircase from the patio level, and take your camera onto the lobby balcony for shots of the cove. Flowers everywhere, and a huge waterfall over the plaza and patio. We had dinner on the patio, the food was outstanding (and we’re foodies), and the bartender was an artist. The restaurant staff was friendly, polite, and very professional, and actually knew a lot about the dishes for the evening. The drinks were very well done – I ordered a caipirinha, the waiter had just been to Brazil the summer before and immediately knew the drink, and the bartender did a masterful job. The showers at the pool and café building next door to the main complex were clean and convenient with lockers, four minutes for $1 Canadian (one “loonie”). The pool was fantastic, and I’m definitely not a pool person, I almost never use resort or hotel pools. Their pool was warm and clean, and our group and some other boaters who joined us all had a great, fun time under the stars, floating and laughing and talking in the warm pool on a chilly night, with the boats moored in their slips below. The water in the cove was crystal clear, the sunset was beautiful, and you just couldn’t ask for a nicer place. It was kind of inconvenient that the bar closed relatively early (well, 10:00, the same time the pool closed) but oh well. In the morning the coffee shop was supposed to open at 8:00 but the staff didn’t show up – so the acting manager or supervisor opened the shop for us, made us all coffee and latte’s, invited us to help ourselves to the fresh croissants and pastries in a basket – and then waived off any payment and gave it all to us for free for the inconvenience of waiting for the place to open. The store was small but stocked with some nice wines and snacks and t-shirts and other clothing for reasonable prices, rather than astronomical, silly prices you see at so many resorts. Wifi was good, we changed US cash for loonies very easily, clearing through the Canadian Customs office took just a few minutes. We couldn’t have asked for a nicer place. My biggest disappointment was that we were only staying there for one day and night. I was just beautiful.
09/14/14 chris604 vancouver
Nice place, nice location but they have let it go down hill. Rooms are dated. The only place to eat is at the pub. We went there twice. The food is not good and the staff are even worse. The floor of the bar was so sticky that are sandals stuck to it as we walked through. The staff we so busy looking at last years menu that my wife had to yell at them to get some service. They where also all drinking on the job and giving cheers to the security camera as they took shots. We where so unimpressed that we checked out after 1 night there when we where suppose to stay 3. Even when I checked out and told them why, no one seemed to care.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )