All hotels in Pender Island, British Columbia, Canada
1 room, 2 adults
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9801 Spalding Rd, Pender Island, BC, V0N2M3, Canada, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 22 reviews)

  • Location
    Great location
  • Wellness
    Great wellness & sports facilities
  • Room
    Great room
  • Service
    Service is adequate
  • Food
    Food is not good
3.0 / 5Good
"beautiful location but..."
service was mediocre or less at the hotel front desk staff. seems like we were annoying them. not helpful really at all at check in and not helpful or not willing to help with local knowledge about hiking- things to do. no one at the desk when we checked in and the manager who walked by was not friendly or helpful. rooms are very nice best part of being there. beautiful location. Actually if I owned the place the manager we meet would have been trained better. Would hesitate to stay there again but not hesitate to go back to the island. front desk staff did not seem interested at all. we were in no way antagonistic to them. food was very very average Would not eat there again but the service was very good in the bar
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
3.0 / 5Good
"Beautiful setting, unprofessionally trained staff"
Resort is lovely. Unfortunately there has been a recent change in ownership/management and the staff are not well- trained. They are very young and unprofessional. We saw the same staff all weekend working LONG hours. In my opinion the resort was not ready to be opened up yet until they worked out the kinks. My friend held her small wedding at the resort and there was lack of communication beforehand.
Genuine Expedia guest review
Other trip Jun 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Spectacular"
What a treat. Amazing view. Wish I had a chance to use the spa.
Genuine Hotels.com guest review
2 night trip Apr 25, 2014
Tracey
US
4.0 / 5Excellent
"Nice views from every room"
Staff very friendly, restaurant food good, but slow kitchens. Lovely place for relaxation and quiet vacation
Genuine Expedia guest review
Other trip Aug 12, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Good from Afar, Far from Good"
When we arrived midday (Harbour Air) the staff that greeted us were friendly and very helpful. We were even able to check-in early as our room was ready by 2:00pm. Unfortunately, it very quickly went downhill from there. The only food available was at Syrens Pub, which was in the resort, and the food wasn’t bad. It’s easy to get through the menu after a couple of meals as the selection was fairly limited. The wine list, however, was very low end and limited. We found this to be the case at all the restaurants we visited (Café at Hope Bay, and Port Browning Marina). While it’s nice to see local establishments support local business (i.e. Pender Island Winery), a larger, slightly higher-end selection of wines would compliment the three locally sourced ones. Room service was non-existent and we resorted to going to the pub, ordering food, and waiting 20 minutes until it was ready for us to take back to the room. Breakfast was available at Aurora, the now closed-for-dinner restaurant due to limited staff (they actually told the guests this). We decided to make use of the one hot-tub (of three) that was working in the adult-only area, looking for a quiet evening with a glass of wine. Instead it was full of a young partying crowd that felt more like a combination of summer camp and spring break. For the amount this ‘resort’ charges, we expected a high level of service. Not at all the romantic getaway we were hoping for.
Genuine Expedia guest review
Other trip Sep 7, 2015
TA
CA
4.0 / 5Excellent
"Very relaxing, beautiful place."
beautiful place, wonderful location - rooms were modern and clean. Resort was a great design & layout. Only negative would be the 'store' needs to have better hours and stock. Next time, I would bring everything & don't rely on finding anything there to purchase. Wonderful place and very relaxing. All of the staff were friendly and helpful.
Genuine Expedia guest review
Other trip Aug 14, 2015
A Traveler
CA
5.0 / 5Outstanding
Engagement special! They put rose pedals and flowers in the room for me for the surprise. Thanks Guys!
Genuine Expedia guest review
Other trip Jun 29, 2015
A Traveler
CA
5.0 / 5Outstanding
"Beautiful"
Beautiful location, villas were very large (could have easily slept 8 people). The beds were very comfortable & the kids loved the pool.
Genuine Expedia guest review
Other trip Jul 26, 2014
neil
CA
4.0 / 5Excellent
"No duvet cover."
We found everything to be great quality, but the fact they don't use duvet covers was gross. Our duvet was all stained. When asked for a cover they advised they don't use them.
Genuine Expedia guest review
Other trip Jul 15, 2014
A Traveler
CA
4.0 / 5Excellent
"Wonderful spot on Pender Island"
A weekend getaway with the family. A delightful, safe and fun spot to spend time with the grandchildren. And...in the most amazing setting ever!
Genuine Expedia guest review
Other trip Jun 30, 2014
Maggie
CA
5.0 / 5Outstanding
"It was a great place to stay."
We stayed two nights and enjoyed the experience very much. The staff was very friendly. The hotel is beautiful and the cove is lovely. Carolyn in the Spa was really nice.
Genuine Expedia guest review
Other trip Apr 29, 2014
Jo
CA
3.0 / 5Good
"Beautiful views"
Mother/daughter get away. Lovely Spa facility and great treatments from both Beth and Caroline.
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
CA
5.0 / 5Outstanding
"Son's Wedding"
Absolutely fantastic, everything was perfect. Staff were courteous and efficient, rooms were lovely with a beautiful view. Cottages were nice and the villas were huge and very nice with a view too.
Genuine Expedia guest review
Other trip Oct 14, 2013
L
CA
5.0 / 5Outstanding
"Perfect Short Break Escape!"
This is our second visit to Poets Cove and we cannot say enough good things about the resort and all the staff. We visited in early September which offered the perfect quiet escape for us from the BC mainland.
Genuine Hotels.com guest review
4 night trip Sep 15, 2013
A Traveler
CA
5.0 / 5Outstanding
"Perfect honeymoon spot"
Poets cove was absolutely amazing! As newly weds the rest was much needed. We were able to sleep in undisturbed, go kayaking, get couples massages and enjoy their lovely spa with very professional staff. We then dined at the restaurant on site. Slightly expensive, and basic pub food. The fine dining has few options and mostly seafood which my husband does not eat. So we spent a couple nights eating pub food. Would be great to have more healthy options. Other than that the room was comfortable and the service was fine. The bartender at the pub was really sweet and friendly. She chatted with us and made and effort to say bye to us before we left. There were 2 weddings taking place that weekend and yet it was still quiet and romantic. The sunsets were gorgeous and the views from the hot tub and pool were fantastic! Every room has a view of the water and the grounds are well kept. We are quite satisfied with our stay, as we only stay in 4-5 star hotels. Would definitely go back for an anniversary!
Genuine Hotels.com guest review
2 night romance trip Aug 16, 2013
Chereslav
CA
3.0 / 5Good
"Any Kimpton Hotel is superior"
slimy mould in the grout of the shower. phone did not work. no air conditioning. receptionist not welcoming. To upgrade to an available villa, they would have charged me the full rate for a lodge room and also the full rate for a villa.
Genuine Expedia guest review
Other trip Jul 26, 2013
A Traveler
CA
4.0 / 5Excellent
"Needs improvement"
Very slow service in the lower level restaurant. Inexperienced waiters. Selection of beer very limited. Room temperature was high and unable to reduce it. A fan was given to us which didn't help much. The upper restaurant was good with great service I suggest you remedy the above items as we were not the only ones concerned. Needs improvement in order to justify the high cost
Genuine Expedia guest review
Other trip Jul 22, 2013
Bill
CA
4.0 / 5Excellent
"Great location"
Good food in the restaurant but a little pricey. Excellent views over the harbour from all the rooms, great place to watch the sunset. Music in the corridors got a bit irritating.
Genuine Hotels.com guest review
3 night romance trip Jun 20, 2013
Jean
GB
5.0 / 5Outstanding
"a great spot"
My spouse and I spent a night at poet's cove to check out pender island. The hotel was gorgeous, the service was great, and the stay was wonderful.
Genuine Hotels.com guest review
1 night romance trip Jun 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Beautiful &Relaxing"
We absolutely fell in love with Poets Cove. It is a perfect getaway from the hustle & bustle of everyday life. Good food, great views and very relaxing
Genuine Hotels.com guest review
1 night trip with friends Jun 3, 2013
A Traveler
CA
5.0 / 5Outstanding
"The Name Says It All!"
Poets Cove is an elegant and relaxing retreat and a perfect compliment to the beautiful and natural grandeur of British Columbia! Absolutely fantastic - only complaint would be the lack of late night room service; the meal we ordered at 9:30pm was less than fantastic. I believe the kitchen was in the midst of shutting down for the night when we ordered.
Genuine Hotels.com guest review
1 night romance trip Feb 15, 2013
Buck
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Einfach perfekt - muss man gewesen sein"
Diese Hotelanlage ist schwer zu übertreffen. Wirklich zu empfehlen. Wir waren dort 2 Nächte zu Viert. Wer wirklich mal entspannen möchte und Kraft schöpfen will sollte hier verweilen. Preis/Leistung ist OK.
Genuine Hotels.com guest review
2 night family trip Aug 25, 2013
A Traveler
DE

TripAdvisor reviews for Poets Cove Resort & Spa

Overall rating:Based on 364 traveler reviews

Most recent traveler reviews:

Overall Rating
"Gosh this place could be great, but..."
12/29/15 allan m Point Roberts, Washington
We went back to Poets Cove again, and the people who have criticized this place since the change of ownership are soooo right. The staffing over winter is minimal, but they could be more helpful about guiding you to your cottage - the numbers are hopeless (hidden away with no lights on them, nothing on the doors, and no decent map to guide you) - and too bad if you aren't there on time because neither are the staff - you're on your own. What a pity that they don't seem to care about having paying guests, which makes people stay away in droves.
Overall Rating
"Serenity and scenery"
10/27/15 Jeff B Edmonton, Canada
We were looking for a spot to spend a couple nights in the Southern Gulf Islands, in a spot that would be relaxing but not taking four ferries to get to. We found Poets Cove through a travel site and a local tourism website, and things looked very promising. The images from the websites didn't do the hotel justice at all. Getting to the resort from the Otter Bay ferry terminal takes about 30 minutes, and the road is narrow and winding. The driveway down into the property gives you a feel of heading into a forest before you end up above the hotel and see the water just peeking at you. Reception was very friendly and informative. Our room was ready for our arrival, so no issues there. Parking for the hotel part of the property is a bit of a walk from reception, including some stairs and uphill portions, so wear your walking shoes! The room was a bit on the smaller side of what I was expecting, but the huge outdoor terrace more than made up for it. The bathroom was really quite nice, especially the shower. The bed was very comfortable. The only thing lacking in the room was air conditioning, or at the very least a way to make the fan just blow some air to help with sleeping at night. The dining room was closed when we stayed, so all food and beverages were in the pub downstairs. Food was quite good, and service was attentive without being intrusive or annoying. The patio was our favourite spot to watch the sunsets over the marina. Fun fact for reality TV buffs: Poets Cove is located at Bedwell Harbour, a filming location for some past episodes of the Canadian version of Border Security. We took in the spa one afternoon during our stay, and it was definitely an experience. If you're looking for some 'unique' treatments that your typical suburban strip mall day spa doesn't offer, chances are you can find them here. The steam cave is hot and steamy (which is good if you're looking for that), and the hot tub in the rocks at the bottom of the resort's waterfall is a little piece of heaven on Pender. Breakfast wasn't being served 'til 8.00 the morning of our departure, but we needed to be back to the ferry earlier, so we headed across the island for an early breakfast that day. All in all, we'd love to return to Poets Cove for another stay in the serene and calm of Pender Island, watching the world go by in the islands.
Overall Rating
"One Disaster After Another"
10/12/15 Sivits Vancouver, Canada
The facilities and rooms are stunning, comfortable, and romantic. However, our experience was marred by one disaster after another. I got food poisoning from the lobster mac and cheese. We also found a bottle of Vicodin in our room from a previous guest - good thing kids didn't find it first. The Interac machine was down at the restaurant and the ATM machine was out of cash, making it hard to pay for food. For one very busy lunch service, there was only one server for the whole establishment. The blunders didn't even stop after we left - they charged me twice for one stay. I had to contact them to tell them to take the second charge of $1600 off my credit card three weeks after I left!
Overall Rating
"Spot is gorgeous- food is bad! "
09/25/15 Rob B
Well, the spot is fabulous. However, don't expect the food to match the natural beauty- It doesn't!!! The lunch menu is exactly the same as the dinner menu. Don't ask for anything special because you can't get it. This is a diamond in the rough. With a little investment in the facility, this could be worth a return visit. Too bad.
Overall Rating
"Jetski trip to Poets Cove a Blast!"
09/16/15 Wilson L
So we decided this summer to really use our jetski which we found to be the best way to explore the Salt Spring Islands and the coast from Vancouver all the way up past Sechelt. This time we loaded up the jetski, put on our Ocean Rodeo Drysuits and jetskied from Eagle Harbour in West Vancouver across the Georgia Straights to stay a nite at Poets Cove Resort & Spa on South Pender Island. The Straights crossing took about 1.5 hours in 1-3 foot waves and we stopped by different harbours along the way for gas and lunch. It was an exciting and memorable ride as on the way back we saw a pod of killer whale and wanted to jump in for a swim at a seal colony. Poets Cove Resort was nice but pricey. We arrived late afternoon just in time for a massage. The dining room was booked for a function so we had to go into town (expensive cab ride) for dinner. The dinning at the resort wasn't spectacular anyways, mostly bar food which we found kinda odd given the price of the room. The good things about the resort is that it was easy jetski parking as they had docks available and if you went there with a boat I would guess it would be similarly easy. I'm giving our overall trip via jetski 5 stars as it was a blast and relatively safe as long as you dawn drysuits and have emergency gear such as epirbs and marine radios, but I'm giving the hotel a 3 star not because the hotel itself was not up to par because: 1) it was expensive for the services you got 2) the staff was seasonal so not very knowledgeable or professional 3) food was mediocre But if you do plan on a jetski trip in the summer to the salt spring islands try a 2-4 day trip going around the different islands and staying at the different bed and breakfasts. Its much cheaper and its a blast as u can virtually go anywhere via jetski and once you are in the islands you have smooth water so you go fast hopping from one place to another! Better than a motorcycle trip!
Overall Rating
"Good From Afar; Far From Good"
09/16/15 Nakdeinthang Vancouver, Canada
When we arrived midday (Harbour Air) the staff that greeted us were friendly and very helpful. We were even able to check-in early as our room was ready by 2:00pm. Unfortunately, it very quickly went downhill from there. The only food available was at Syrens Pub, which was in the resort, and the food wasn’t bad. It’s easy to get through the menu after a couple of meals as the selection was fairly limited. The wine list, however, was very low end and limited. We found this to be the case at all the restaurants we visited (Café at Hope Bay, and Port Browning Marina). While it’s nice to see local establishments support local business (i.e. Pender Island Winery), a larger, slightly higher-end selection of wines would compliment the three locally sourced ones. Room service was non-existent and we resorted to going to the pub, ordering food, and waiting 20 minutes until it was ready for us to take back to the room. Breakfast was available at Aurora, the now closed-for-dinner restaurant due to limited staff (they actually told the guests this). We decided to make use of the one hot-tub (of three) that was working in the adult-only area, looking for a quiet evening with a glass of wine. Instead it was full of a young partying crowd that felt more like a combination of summer camp and spring break. For the amount this ‘resort’ charges, we expected a high level of service. Not at all the romantic getaway we were hoping for. While we were waiting for our flight home, in the Pub, we were informed by our server that the resort had come under new ownership/management less than two years previous. The new owners, let’s just say they’re located overseas and don’t spend a lot of time here, seem more interested in saving costs than providing a high-end experience. We would definitely not go back to this resort in its current state of ownership/management.
Overall Rating
"Either do or don't!"
09/13/15 C W Marlborough, United Kingdom
This place is in a glorious location. I can't comment on the accommodation, which looks nice, but we ate at the pub there on a recent visit - the restaurant was closed. Whilst the staff were perfectly pleasant, it was apparent that there was a lack of leadership in setting standards. Slap dash comes to mind. Fortunately we checked that the gluten free bun we had ordered was indeed that before tucking in! Such a shame as the possibilities for a 'must go to' place to eat on the island are there. But if the management can't be bothered then don't pretend!
Overall Rating
"Beautiful and Relaxing"
09/08/15 barbaraT5460YT Abbotsford, Canada
My Mum and I recently returned from our second visit to Poets Cove. We have found the staff to be very helpful, professional and cheerful. We've stayed in different rooms each visit, are impressed with the cleanliness of the rooms and comfort of the beds. We thoroughly enjoyed sitting on the balcony enjoying the beautiful view of the Marina and storm watching!! Mum uses a walker and we found the resort to be very accessible for her. We ate dinner at Syrens Pub the staff were friendly and upbeat, the service was excellent and the food was great!!! Just the right amount of items on the menu, sometimes too many choices are overwhelming. We've only been home for a few days and are looking forward to returning. Poets Cove is one of the most beautiful and relaxing places I've ever been to. At the end of our visit we did not want to return home!!!!!!
Overall Rating
"Very Relaxing"
09/07/15 Dala77 Kelowna BC
My husband and I stayed at Poets Cover for 2 nights to celebrate our 10th Anniversary. We had stayed in the marina the previous year on a sailboat and wanted to come back to experience the resort. We stayed in a lodge room, with a beautiful view of the marina. We were happy with the service we received on check in and anytime we had questions. The room was clean and comfortable and quaintly decorated. It has a small fridge and coffee maker, A nice touch was the wine glasses and bottle opener. The bed was firm and was just ok. We ate at the buffet breakfast 2 mornings and the selection was ok, I was surprised to be charged for our orange juice, as most buffet breakfasts include beverages. We ate at Syrens pub and the service was great. We came for an afternoon snack (wings) and then later for dinner. The menu was quite simple, with a few good choices. We thought about having the fish and chips for dinner as nothing else really jumped out at us. The waitress was very honest with us and even said that she didn't want to serve it to us tonight as it was coming out doughy, and since we had thought about what to get for so long, she didn't want us to be disappointed. We really appreciated her honesty. She provided great service in the restaurant. And though the menu could be a bit more broad the restaurant has a great atmosphere. We used the gym and swam in the upper pool. We did not use the spa. I would recommend this resort as it was truly a beautiful place with a very relaxing atmosphere.
Overall Rating
"The tale of two resorts...."
09/07/15 AniaAnderson Chicago, Illinois
The first one: beautiful facilities, stunning location with amazing views, and the potential of a peaceful, quiet, and tranquil holiday. The reality: still amazing views and facility but everything else makes it a 2-start property at best. There are so many things that could and need to be fixed, some of which are nice to have, but many simply a necessity. I am not sure how one can charge $500/room per night and offer nothing more for dinner other than basic 'american' food of burgers, chicken sandwiches, and chicken fingers. It is appealing that we're in one of the most beautiful coast lines / islands in the country, yet there is NO SEAFOOD. The service is not fixable. I don't know how they motivate their staff, but their current way is not working. The one restaurant that is open and serves the casual food is usually staffed by 2 wait-staff at best. To order, one has to wait forever. To receive the really crappy food, it's another 45 mins. We tried ordering food to go and that was even worse. The bartender has to take that order but can't as she's busy making drinks for the next 15 mins. Us standing in front of the bar means an interruption. We arrived here via sea-plane to celebrate our 10-year wedding anniversary. First, they cancel our room twice - not sure why. In return, they did offer an upgrade but I suspect that's only because they were fully booked for the main rooms. In any case, we arrive to a 100+ person party on the beach with full loud speakers / bands, etc. completely opposite of the peaceful place we were trying to get to. It would have been nice to tell us that there would be a party with a band going on to past 10:00pm when we booked the reservation. And since you forgot to tell us, offering something to make it even slightly better would have been helpful. But this is way beyond the staff and management here. I hear from the folks on the island that the place did change management / ownership some time ago and it's gone downhill since. It's sad as the place has amazing potential. The previous reviews are right on. Penny looks like she's been very busy responding as there are so many negative reviews, instead of actually addressing the issues. If you do want to address them, make some changes. Here are few I would start with: 1. Be a host. You are welcoming guests. Treat them as such. When you have a loud band / party going on which you must sometimes in order to book out your place, etc. treat others with respect. Smile. Apologize. Let them know ahead of time. Surprise and delight. Offer something - do something, don't just expect that the guest should accept this. This goes for so many little things (the $5 starbucks coffee note in the $500 / night room - this is an easy change). 2. If you can't run a restaurant with proper food at a resort where rooms start north of $250, lease out the space to a chef and a team so that they can make something out of it. It is still unbelievable to me that I can't have a proper dinner here and that the nearest restaurant is 30 mins away (without a shuttle, btw, that you could cover the cost for) 3. Hire more staff. The details matter. From rude bartenders, to front-desk folks who have no idea how to smile, to someone clearly missing to sweep the stairs between the floors (they are filthy and have been for the two days we've been here), it is clear that you are understaffed. The ratio of guest to employee is too high. You've got to take the hit on your margins to turns this place around. 4. Train your staff. As mentioned above, learning to be a host would be a start. Provide education. I called a month before we came to ask about chartering a sail boat or a motor boat. No one could help. You had no numbers, or no contacts. The activities desk always went to voice mail (I see why now - there is no one there ever, even during a busy weekend). Not one person could figure out how to arrange a boat ride a place with a marina. I googled and found someone within 10 mins. Really? Can you not have names of companies handy? Let folks know about the island. Someone at the front desk told us that to hike to the top of the mountain from the resort would take us 1 hour. So 2 hour round trip. It took 3 hours to get to the top! And we're in shape. We started late afternoon so had to find a cab home, which is find for just two of us, but what if we were with our young kids and were stuck in the middle of nowhere at 6:00pm? It's the main hike on the island. Basic information. This will eventually end. These reviews will eventually have an impact. I've been in the industry long enough to know. The views and the facilities will not sustain you. Become a host or soon you will simply have no guests. It's very disappointing to leave such a sad review, but certainly we won't be back and I hope that anyone reading this will think twice. There are other options on the Gulf Islands.
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