"beautiful location but..."
service was mediocre or less at the hotel front desk staff. seems like we were annoying them. not helpful really at all at check in and not helpful or not willing to help with local knowledge about hiking- things to do. no one at the desk when we checked in and the manager who walked by was not friendly or helpful. rooms are very nice best part of being […] there. beautiful location. Actually if I owned the place the manager we meet would have been trained better. Would hesitate to stay there again but not hesitate to go back to the island. front desk staff did not seem interested at all. we were in no way antagonistic to them. food was very very average Would not eat there again but the service was very good in the bar Read moreGenuine Expedia guest review
"Beautiful setting, unprofessionally trained staff"
Resort is lovely. Unfortunately there has been a recent change in ownership/management and the staff are not well- trained. They are very young and unprofessional. We saw the same staff all weekend working LONG hours. In my opinion the resort was not ready to be opened up yet until they worked out the kinks. My friend held her small wedding at the resort […] and there was lack of communication beforehand. Read moreGenuine Expedia guest review
What a treat. Amazing view. Wish I had a chance to use the spa.Genuine Hotels.com guest review
"Nice views from every room"
Staff very friendly, restaurant food good, but slow kitchens. Lovely place for relaxation and quiet vacationGenuine Expedia guest review
"Staff extremely accomodating"
Beautiful location, impeccable service. Very friendly staff , very clean. We will definitely return. Our reservation was mixed-up and the reception staff went out of their way to accomodate our situation. We stayed at a villa, and there the internet reception at times was not the best, also the TV's in the rooms are outdated (old style cathode ray tubes) […] but who cares? we did not go to Poet's cove to watch tv! The surrounding area is gorgeous. Read moreGenuine Hotels.com guest review
"Great place to relax"
We went there after camping for 3 days on Salt Spring with our two dogs. They ended up upgrading us to a villa which was fantastic. Everyone was really friendly and helpful. We spent the majority of our time at the pool and hot tub enjoying the gorgeous view. The restaurant could step it up a little. For the price we payed, it should have been amaxing […] but I would say it was pretty average. There isn't much to the island but what a great place to just kick back and relax. Read moreGenuine Hotels.com guest review
Beautiful location, villas were very large (could have easily slept 8 people). The beds were very comfortable & the kids loved the pool.Genuine Expedia guest review
"No duvet cover."
We found everything to be great quality, but the fact they don't use duvet covers was gross. Our duvet was all stained. When asked for a cover they advised they don't use them.Genuine Expedia guest review
"Wonderful spot on Pender Island"
A weekend getaway with the family. A delightful, safe and fun spot to spend time with the grandchildren. And...in the most amazing setting ever!Genuine Expedia guest review
"It was a great place to stay."
We stayed two nights and enjoyed the experience very much. The staff was very friendly. The hotel is beautiful and the cove is lovely. Carolyn in the Spa was really nice.Genuine Expedia guest review
Mother/daughter get away. Lovely Spa facility and great treatments from both Beth and Caroline.Genuine Expedia guest review
Absolutely fantastic, everything was perfect. Staff were courteous and efficient, rooms were lovely with a beautiful view. Cottages were nice and the villas were huge and very nice with a view too.Genuine Expedia guest review
"Perfect Short Break Escape!"
This is our second visit to Poets Cove and we cannot say enough good things about the resort and all the staff. We visited in early September which offered the perfect quiet escape for us from the BC mainland.Genuine Hotels.com guest review
"Perfect honeymoon spot"
Poets cove was absolutely amazing! As newly weds the rest was much needed. We were able to sleep in undisturbed, go kayaking, get couples massages and enjoy their lovely spa with very professional staff. We then dined at the restaurant on site. Slightly expensive, and basic pub food. The fine dining has few options and mostly seafood which my husband […] does not eat. So we spent a couple nights eating pub food. Would be great to have more healthy options. Other than that the room was comfortable and the service was fine. The bartender at the pub was really sweet and friendly. She chatted with us and made and effort to say bye to us before we left. There were 2 weddings taking place that weekend and yet it was still quiet and romantic. The sunsets were gorgeous and the views from the hot tub and pool were fantastic! Every room has a view of the water and the grounds are well kept. We are quite satisfied with our stay, as we only stay in 4-5 star hotels. Would definitely go back for an anniversary! Read moreGenuine Hotels.com guest review
"Any Kimpton Hotel is superior"
slimy mould in the grout of the shower. phone did not work. no air conditioning. receptionist not welcoming. To upgrade to an available villa, they would have charged me the full rate for a lodge room and also the full rate for a villa.Genuine Expedia guest review
Very slow service in the lower level restaurant. Inexperienced waiters. Selection of beer very limited. Room temperature was high and unable to reduce it. A fan was given to us which didn't help much. The upper restaurant was good with great service I suggest you remedy the above items as we were not the only ones concerned. Needs improvement in order […] to justify the high cost Read moreGenuine Expedia guest review
Good food in the restaurant but a little pricey. Excellent views over the harbour from all the rooms, great place to watch the sunset. Music in the corridors got a bit irritating.Genuine Hotels.com guest review
"a great spot"
My spouse and I spent a night at poet's cove to check out pender island. The hotel was gorgeous, the service was great, and the stay was wonderful.Genuine Hotels.com guest review
We absolutely fell in love with Poets Cove. It is a perfect getaway from the hustle & bustle of everyday life. Good food, great views and very relaxingGenuine Hotels.com guest review
"The Name Says It All!"
Poets Cove is an elegant and relaxing retreat and a perfect compliment to the beautiful and natural grandeur of British Columbia! Absolutely fantastic - only complaint would be the lack of late night room service; the meal we ordered at 9:30pm was less than fantastic. I believe the kitchen was in the midst of shutting down for the night when we ord […] ered. Read moreGenuine Hotels.com guest review
"Poets Cove is a must to go p[lace"
Wonderful natural surroundings with a view to enjoy Nature at its bestGenuine Hotels.com guest review
"Go for it!"
Great resort, awesome marina and location, amazing views, phenomenal hiking in a serene setting. Food quality was great. Highly recommend this island and the resort. Only one comment aside from the above, resort staff although friendly would benefit from some further training.Genuine Hotels.com guest review
"Einfach perfekt - muss man gewesen sein"
Diese Hotelanlage ist schwer zu übertreffen. Wirklich zu empfehlen. Wir waren dort 2 Nächte zu Viert. Wer wirklich mal entspannen möchte und Kraft schöpfen will sollte hier verweilen. Preis/Leistung ist OK.Genuine Hotels.com guest review
"Excellent March Wedding Experience"
03/16/15 Melanie R Vancouver, Canada
We had our wedding here during the off-season in March 2015. Despite the fact that most of the resort was closed for the season (restaurant, amenities, lodge, etc), the staff made it into an enjoyable experience. Chef Alex opened the kitchen for us for our wedding weekend. He catered a fixed plate menu for 30-40 for our rehearsal dinner as well as making our guests and us breakfast all weekend. He was very attentive to our gluten free guests and the food was fantastic. He even put aside appetizer and dessert plates for us and left them in our room for us post-wedding. Kavita and the service staff did a great job of prepping the room for us. The tables were impeccably laid out and she even offered to increase our room size free of charge because she "thought it would look better.” She was kind and pleasant to work with. We also began with a wedding planner (Allie) who shortly after our commitment to Poet’s Cove was no longer working there. It would have been nice to be notified but we were then introduced to the lovely Sabrina who took great care of us. She was extremely accomodating to our needs and even put us up in a complimentary cottage stay on the Valentines Day weekend just to meet us and make sure we felt confident about our big day. She fielded all of our requests and despite being a bit difficult to track down, she made up for it with her amazing attitude. The front desk manager (Kayle) was accommodating and fixed any pricing or reservation issues without any fuss. Despite the fact that we had a hiccup with our breakfast the day after our wedding, they made up for it with a large portioned, custom made breakfast that was on the house. Overall, the service was fantastic. There were challenges and hiccups which are to be expected when you are getting married in the off-season in the Gulf Islands. But the way the staff handled themselves and us was particularly impressive. We were so grateful to the staff and how we were treated and are glad we made the decision to get married at Poet’s Cove.
"Not 5 Star"
02/13/15 ROJO5522 Victoria, Canada
Nice location but dirty carpets poor maintenance below average food complaints from staff very stressful when on vacation pool boys stair at you maybe focus on job not clients not a way to relax when they want to talk to girls and smoking every were they need certified people to work not hang around clients complaining about the General Manager .
"all bluff and bluster"
02/04/15 Mahatmacoat2015 Vancouver, Canada
We were impressed by the location but not the building design. Not sure what they were trying to achieve but it looks like the architect pulled a bunch of different plans out of an old drawer. There is no continuity and the design of the main resort does not fit with the natural beauty of the island. Unfortunate because it is obvious the owners spent a lot of money in the construction, which is very nicely finished. Once signed in however, we realized this is not a 5 star. It was obvious the staff (mostly young persons), were not happy. Slow service, very inconsistent food quality and temperature became more annoying as the weekend progressed. Our evening was blessed with a wedding party. Rather than the quiet Gulf Island experience we expected, we were kept awake with loud music, loud drunks, and a damn bagpipe. Why wouldn't the resort staff warn us when we booked? For activities there is the pool, maybe a kayack. Or go for a walk. That's it. After the previous night, we decided to catch up on our sleep until noon. We spoke to a couple who were desperate to sell their quarter share in a cottage because of the weddings which occurred every weekend and their concern about the new ownership. Apparently there are managers and chefs coming and going frequently so that explains the attitude, food, and service issues. Overall, an expensive and not relaxing weekend. Our advice: Go to Whistler, you will get what is advertised for the same money and have lots to do.
"Horrible Wedding Planning Experience"
01/25/15 SRR2015 Victoria Capital Regional District, Canada
I am suppose to be getting married in June, we fell in love with the beauty of the location. All elements of planning have been disorganized, unresponsive, unclear and extremely unprofessional. We have been passed off from planner to planner. Now we are on the 3rd wedding coordinator, each one has left or quit. Every time we get a new coordinator we have to start over with all our plans, arrangements and prices. No 2 people give the same numbers or answers. For basic things like a wine list and prices we have been emailing, calling and asking for 6 months and still have no straight answer. Do not be fouled by the beauty of this location. I hope it all works out on the day of. We are too late to change venues.
"Great Potential but no where near a 5 star"
01/04/15 Danify Victoria BC
First of all this place is located in one of the truly amazing parts of the world. The Gulf Islands are to die for. We Spent New years eve at Poets Cove and took part in their celebrations at the Pub.It was the absolute worst $35.00 meal I have ever had. What a joke. a small portion of dried out cold ribs and Veggies still Frozen and a slimy potato. That's it. They forgot to serve us desert. It looked horrible too. They were so disorganized no one had any idea what was going on or who was in charge. The band was good but we left at 11 to enjoy our room and hot tub. Room was really nice but when we checked in our king sized bet ended up being two singles. HMM not the romantic night we had hoped for. They did push the two beds together and make it do. Now --when was the last time you stayed at a so called first class resort and it had tubular 20 inch TV's??? Are you kidding me?? This place has some upgrading to do big time. The Hot tub was great except for he rash I still have on my body I got from the over treated old water. Over all we still had a great time because of the friends we were with but come on Poets Cove. You can do much better. I won't be back for a long time.
"What's the point of buying a resort if you aren't going to be open???"
01/03/15 Binder_Dunndat Victoria, Canada
The new owners don't seem to care at all about service or maintenance. The pools, hot tubs and restaurants are closed until April for the second winter in a row and will not reopen until April!! What's the point of buying this beautiful resort if you are not going to run it!?? We have been going to Poets since they opened and it is very upsetting that this beautiful resort is now under the management of a group of people that are not going to cater to their customer needs and close what was the best winter boating destination in the Gulf Islands. The only amenity that is accessible until April is the steam cave that is only open until 5 and they've jacked the price up to $25 per person which means you have to fork out $50 for a couple to sit in the steam cave. Do not waste your time or money you will be very disappointed. Mill Bay Marina with Bridgemans Bistro is a fantastic alternative and Roche Harbor is second to none.
"Amazing Fall Wedding at Poets Cove"
12/19/14 Heather J Burnaby, Canada
Due to the change in ownership of the resort in early April there were definitely some ups and downs leading up to my big day but it all ended extremely well. Firstly, no one notified me of the change in ownership and that in fact I had a new wedding coordinator. The only reason I found out was after sending multiple e-mails to my previous coordinator I continued to not receive any responses so I finally decided to pick up the phone. At that point I was told that my previous coordinator was no longer there and that I had a new coordinator. The new coordinator had a lot on his plate due to all the weddings that were coming starting in late spring and the summer so I did feel quite bad for him. The issue was I felt that overall there was a lack of communication. As I had questions leading up to the event I just never got any responses and so I have to admit I was unsettled. The only thing that made me feel better was the fact that my wedding was in the fall when literally there would be no other weddings so his focus would solely be on my wedding at that time. Then in September I received an e-mail from Allie. She informed me that she would now be taking over all the details of my wedding as the previous coordinator had left. It was amazing how quickly I felt at ease in her hands and I quickly felt reassured that everything was going to be ok. She apologized for all the changes and my experience since the change in ownership which was greatly appreciated. From then on my experience could not have been better. Allie was super responsive with regards to every little question I had. She quickly got up to date with all the details. The day of was just magical with both Allie and Kavita ensuring they were ontop of everything I had outlined for that day. I actually could not have imagined the day running any more smoothly. The resort is just so classy in every which way. The décor... the quality of the food even up to the Riedel glasses we rented for our villa. This resort does NOT cheap out on anything. Our wedding was small and intimate which was perfect for the location and setting. We had our ceremony in the stunning lobby infront of the French doors and then proceeded to the villa for our pre-reception for drinks and nibblies. We hired a few staff members to serve the alcohol and to clean up after the pre-reception. Since our wedding was small enough we had our reception in the Aurora restaurant which is absolutely stunning. When I walked in it took my breathe away. It was warm and cozy with all the candles and exactly what I had envisioned. We decided to opt for a non buffet dinner and chose the beef tenderloin and halibut options. The food and presentation was impeccable! After the reception we went back to the 3 bedroom villa we rented for more drinks and to get our dance on. I truly could not have imagined a more perfect day. It was as if the stars aligned..... It was a happy ending thanks to the great staff at Poets Cove.
"Beautiful setting and facility, service needs work"
11/21/14 Randy T Gresham, Oregon
This is a beautiful place. The facilities are outstanding. However, the service has gone downhill. In spite of that, we will still come back. We visited by boat in September during the off-season. We moored in the marina and spent two nights in the resort. The beautiful room had a view of the harbor and was five-star. Something has happened to the service staff recently. They seem confused a lot. In the restaurant, we ate two lunches and one dinner. During all three visits, they made major mistakes on the food orders. It was also entertaining to play beer roulette to see what as on the menu and hadn't run out. The marina staff also had a difficult time returning calls on the VHF radio and giving clear directions to the slip even though there were only four boats in the moorage. All in all, this level of quality does not meet that of the other luxury resorts in the area nor what we have experienced in the past at Poet's Cove. We love it here so much we will be back. It is a very special place. We just hope they can correct the service issues by our next visit.
"Beautiful view but service was "disinterested""
11/14/14 Bonnie M Maple Ridge District Municipality, British Columbia, Canada
I have taken many bcferriesvacations.com and each time have been so impressed with both the trip there and the destination. This resort seems promising but for the money, I would go to Rockwater or Ti-na-mara where the service is second to none. Booking the massage took two long distance phone calls because the spa "forgot" to call back as the person on the spa desk didn't know how to book. The spa was abandoned and when we dialed the number for help as the note said, we were told to help ourself...but we didn't know where the steam cave was so we wandered around. The hot tub was cold the first day, empty the second and the restaurant was closed with no place to grab even a coffee. Our toilet was broken and we stupidly sat on the bed waiting for the repair to be completed, because two hours later when we returned to our room, it wasn't fixed. It never got fixed. This was a surprise romantic vacation and we always have a good time together and would never let the myriad of issues ruin our time, but we knew we would never return or recommend. The bar served a luke warm latte that took about 15 minutes while the waitress and the bar guy visited totally inappropriately (he was 34ish and clearly flirting with the 19 year old waitress and swearing and way too loud) The staff were not impolite, just not interested but the one restaurant meal we had was excellent.
"Winter boating at Poets?"
10/20/14 James L Victoria, Canada
My second review of Poets Cove; we did return to Poets a few times this summer and as usual enjoyed our stay at the marina and the kids enjoyed the pool. Given all the poor reviews of the service and food at the pub and restaurant this summer we now just cook and eat on the boat when we stay there. Although I have heard many people including Poets staff comment on the price of the steam cave (now $25 per person) the new management has not correct this mistake. The steam cave is a really good tool Poets could use to get the winter boaters back to their resort. We used to cruise over there regularly specifically for a steam and some lunch at the pub during the winter months. I can not justify paying $100 + tax for my family of four to have a steam plus the bill in the pub. We hope the management of Poets takes the time this winter to come up with a game plan to properly train their staff and make sure they have someone in the kitchen that pays attention to detail and takes pride in putting out quality food.
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