Great hotel with an awesome location. Customer service was phenomenal and the room was very clean. I can't wait to go back.Genuine Hotels.com guest review
"Real estate agent"
Nice view, good place to stay., if room a little bigger would be perfect.Genuine Hotels.com guest review
We were there on business that required us to go in and out of the Mc Enry Convention Center which was connected to the hotel. We had a corner room (801) and the view was BEAUTIFUL! It was a king deluxe and we actually brought our full sized aero bed to accommodate our 14-year old son. It was a perfect fit. The bathroom was HUGE! Every single person […] in that hotel was super nice, and they fulfilled our requests with a quickness! Super easy access to all of the downtown eateries and stores! Thanks San Jose Marriott for making our stay a memorable one!! Read moreGenuine Hotels.com guest review
The TV didn't work each time I turned it on. I had to call maintenance to get the signal to work. The excuse I got was that they were upgrading their Hi def. Room service was fact, pleasant and efficient. Service in the restaurant was pitiful. Pancakes were raw, the omlete was no where near what I requested. We sat next to a couple who said order beverage […] now because you can't be sure it will arrive. They asked 4x for juice and never got it. Read moreGenuine Hotels.com guest review
I stay at Marriots because they are pet friendly. This Marriot charged me $75 pet cleaning fee bit I wonder why since the room we stayed in smelt like dog urine so apparently they are not cleaning well after people leave with their animals! Had to call maintainace cause the sound on the tv didn't work and he got it to work but after we turned it off […] we could not get it to work again. Disappointed in this Marriotts stay. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott The pet fee is something we collect from every guest that has a pet and we thoroughly clean he room. I apologize if you were not happy with the room. I will share your comment with the team and make sure you have a great stay again. We look forward to welcoming you back
"Great Location and Staff, Uncomfortable Mattresses"
For a Marriott, we expected a bit more luxury. Overall the hotel was very clean and the staff were friendly and accommodating. We were there for an event at the convention center. It was very convenient having the hotel connected to the center. However, the hotel only had 4 elevators and with so many in attendance for the event, we often experienced […] long waits for the elevator. The other disappointing aspect was the size and condition of the mattresses. They were small (full, not queen) and were squeaky and hard. The rollaway for our son was more like a box spring than a mattress. We were able to change rooms, but it didn't make much difference. The beds were still uncomfortable and we did not get good sleep. We expected better of a well known hotel. If Marriott updates their mattresses we would stay there again, otherwise we will stay at one of the other nearby hotels. Read moreGenuine Hotels.com guest review
Professional service of staff, excellent location, prompt check out, likely to recommend to others.Genuine Hotels.com guest review
"Comfy and convenient"
Right in downtown SJ so there's plenty of good eats and bars around to keep you busy. The hotel was so peaceful and quiet, though, giving you a place to relax after all the fun out.Genuine Hotels.com guest review
"Night at Marriott"
The overall experience was superior, I would definitely come back. Place is nice and service is great!! :)Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"Downtown Silicon Valley stay with great service."
The management should be congratulated all the employees receive 5 star rating from the reception to the valet all outstanding, This just doesn't happen on its own. My only complaint was the roof top lounge was closed on Saturday nights this seemed dumb.Genuine Hotels.com guest review
"Good downtown choice"
Typical Marriott - exactly what we have grown to expect in terms of excellent customer service, cleanliness, amenities. Two deficiencies: too much charged for wireless. Other hotels in the area offer free wi-fi, and so should this Marriott. Parking was too expensive. Yes, downtown parking is never cheap, but hey ask about ten dollars more than others […] in the area. Oh, one other thing: the little shop in the lobby did not have the Mercury News, but should have. Read moreGenuine Hotels.com guest review
No airport shuttle!Genuine Hotels.com guest review
"2 nights stay"
Stayed here with my friend! Staff were great. Room was beautiful but somewhat smaller than I pictured a two bed would be in. Great view of the park from our room. Overall, we had a great time! Will stay there again. Wish we had time to go swimming. Wish the pool were a bit deeper than 3 1/2 feet!Genuine Hotels.com guest review
"The Marriott during busy times"
It was a lovely experince to come in to the hotel but when it was extremely busy the service is slower than should be with the valet not picking up the phone for csaar retrieval but the thing is our reservation got mixed up when we wanted the three rooms we reserved in the same floor but never got it. It is a very nice hotel but needs more valet drivers, […] a bit more speedier and a bit more attentive. Read moreGenuine Hotels.com guest review
"Tip Top Service"
We were staying at the Marriott during a large convention (over 25,000 attendees) and even with the convention in town, they got us everything we needed, cleaned the room every day, and were extremely responsive to requests. The hotel is nearby public transit, food, and plenty of good nighttime destinations.Genuine Hotels.com guest review
We went for the Big Wow convention. I loved that the doors were actually attached to the convention center. Valet was great. When we needed the car to get items out it didn't take too long. I was expecting to be nickel and dimed but it did not happen. The staff was so friendly and answered all of the questions we had with utmost sincerity and thoughtfulness. […] The bar scene was a bit loud but once we were in our room we didn't even hear a thing. It was a beautifully decorated hotel and I'm glad we chose to stay there. Sunday breakfast service was quite slow and I could see how others there were getting bothered by the lack of staff in Arcada but we took that with a grain of salt because all of our other experiences outweighed that. I only had one suggestion. When the staff at the front desk takes your bags they put them in a waiting area with paper numbers taped to the wall. My suggestion would be to have nicely framed artistic style numbers on the wall framed. I understand that they may be only temporary but why not make it more of a statement piece and have them framed?! Just a suggestion. Who knows, maybe I may see that upgrade when we return. Yes we do plan on returning. Thank you for a fabulous stay. Read moreGenuine Hotels.com guest review
"Will never stay here again!"
My girlfriends and I have been staying in San Jose every year for the past 7 years while we attend the hairshow at the convention center.. This year we were thrilled to get a reservation at the marriott since it's so close to the convention center and looked like such a nice hotel.. Boy were we wrong! Besides the fact that the hotel would not give us […] the hairshow price because I booked online.. They were extremely rude! Upon arriving the valet guy dinged my girlfriends car door and tried to cover it up... We killed a gigantic cockroach that had made himself comfortable in our appetizer spread.. And our coffee we ordered in the morning never arrived.. And on top of that the hot tub was cold. So anyhow next year we will try our luck at the hilton down the street.. I will never give my hard earned money to a marriott hotel ever again... Read moreGenuine Hotels.com guest review
Response by San Jose Marriott I apologize for your experience. The rates are not guaranteed till you book. Unfortunately we didnt have the rate available when you booked. Did you bring the valet experience and the cockroach to someones attention. Unfortunately with the hairshow so many guests came in with cardboard boxes and we responded to this incident
"Nice and Clean"
The hotel experience very nice and clean. The staff are very polite and always with a great smile every-time we where greeted by a employee the hotel and the rooms are very clean. I do recommend to everyoneGenuine Expedia guest review
"San Jose Marriot"
Great place to stay. Everything within walking distance. Nice clean hotel great customer service. Nice bar and restaurant with good happy hour menu.Genuine Hotels.com guest review
Expensive hotel thanks to "hidden fees." Interesting location--locals can be down right frightening. It's nice enough, but we won't be back either. I'd rather pay more where all rates are clearly defined.Genuine Hotels.com guest review
Response by San Jose Marriott I apologize for your experience. I am sorry we didnt live up to your experience. We will evaluate your comments and work on correcting them. w elook forward to welcoming you back.
"Nice hotel, poor parking options"
This is a very nice hotel. The one and only complaint would be the lack of reasonable parking options.Genuine Expedia guest review
The customer service is impeccable. Super friendly staff that caters to your needs. The rooms were clean, and the hotel is located in the heart of the city, with great restaurants and shopping close by. One of the nicest hotels I've stayed in, especially for the price.Genuine Hotels.com guest review
I really liked when I called down for informaiton they called me by name. Excellent service all around.Genuine Hotels.com guest review
"Too far from convention center"
I never made it to this hotel because it was too far from the convention center. I ended up booking a room for full price and still had to pay for this non-refundable room.Genuine Expedia guest review
"The hotel lobby and staff are nice"
The room it self was not well ventalated. It also didn't feel clean. It was also loud you could hear the person next door using the restroom. Everything had a nice aperance and the staff was nice and friendly.Genuine Expedia guest review
Overall stay was great. Staff were great. Only bad thing about it was that parking was bad (as expected).Genuine Hotels.com guest review
"Good location but horrible staff"
At 1am there were people in the hall yelling, the cops arrived and were dealing with the situation until 3am. When I asked for a late check-out they told me no, even though they were not able to handle the chaos until 3:30am. I parked my car in valley, BIG MISTAKE!! It took an hour for me to get my car.Genuine Expedia guest review
Response by San Jose Marriott I want to apologize for your experience. We do not screen our guests and sometimes we have guests that dont respect the others and end up being noisy and we end up evicting such guests. the main reason we couldnt extend your room was that we were sold out and we need every room by 4 pm for the people checking in as we had a big conference the next day. I hope you would give usa nother chance.
I received a very warm welcome from the time I drove up for valet parking until I checked out the next morning. The staff was very accomodating and it was clear they wanted my stay to be pleasant.Genuine Expedia guest review
"good business location"
relatively close to museums. unfortunately they were working on the electrical system and everything was powered off between 1 and 5 AM - which is no big deal but because of that the hotel at large became stuffy. Their aromatics became overpowering. parking is a little expensive but there was no other choice.Genuine Hotels.com guest review
"Power in my room was out from 1am to 4am"
Everything about my stay was fine, but once I checked in I was told that the power in y room would be out from 1am to 5am. No offer of discount or another room. Too tired after driving and schlepping, didn't protest. Wish I had. Was still up watching TV when the power went out, just decided to go to bed. Was awakened at 4am when lights came on. Though […] I was notified, this still kind of sucked. Also, not sure of the reason for the power outtage. Seems maybe they're trying to save money? If so, there are better ways. Not cool. Read moreGenuine Expedia guest review
Response by San Jose Marriott i apologize for your experience. We communicate dby email and also through hand out sat check in . We offered to move to nearby hotels. power outage was from 1 to 3 am. All our emergency lighting with generator was in place and guest waere provided with fashlights. We will continue to advise our customers with routine repairs or maintainence.
"Great place to stay!!"
There were only 2 things I found were less than what I expected: #1, they allowed children (kids under the age of 16) to hang out in their bar around 10pm. We had just gotten back from.the Sharks game, hoping to settle down in their bar and have some drinks but were utterly put off by the screaming, dancing children and their parents in the bar. There […] was a cheer competition that was ending that weekend, but I find it highly unprofessional to alloe children in a bar screaming, dancing and singing. #2 the hotel entrance for cars is compact and hard to spot if you dont know what you are looking for. I opted for Valet rather than bother with self parking, which I found was worth it. All the staff were friendly. We booked for one night, Sharks game weekend. Room was great, staff was friendly. The Valet service was nice as well. I would have given 5 stars if not for the children in the bar. This put both of us off and we ended up at Gordon Bierchs down the street some, which we did not regret at all. Read moreGenuine Expedia guest review
"Nice hotel close to San Jose Convention Center"
Nice hotel stay. The hotel is connected to the San Jose Convention Center, which made it very convenient since I was attending a conference there. The room was clean and the bed was very comfortable. The pool area was nice, albeit a little small. The fitness room was great, too. Had everything you need to get a good workout in.Genuine Expedia guest review
Comfortable queen beds, clean and friendly staff. Connected to convention center so easy to go to and from for cheer competition. About 10 minute drive to Santana row and mall.Genuine Hotels.com guest review
"Santa Clara Baseball"
Nice full service hotel side street close to the college!Genuine Expedia guest review
Got corner deluxe room with king bed. Felt a bit small. Geared more to business person. staff was great in fixing several mishaps. Will stay againGenuine Hotels.com guest review
"Centrally located to downtown venues"
The staff was most accommodating when I found that I would need a room with a sofabed. They put me in an "accessible" suite which turn out to be quite spacious and just perfect for the additional person.Genuine Expedia guest review
"Perfect for convention center events"
Great hotel to spend the night after the "El Mexicano Presenta" events, good to party. Probably not a good option if you want a quiet stayGenuine Expedia guest review
"Poor service and long wait times"
We were there for a concert at the convention center so there were a lot of people staying there but it took 20-30 mins to get to the 11th floor...with 4 working elevators?!?! Nuts! Then when we checked out, it took 30 mins in line to give our valet ticket to the valet desk and another 30 before the car got there...it was insane! We've stayed at the […] Hilton in the past during the same types of events and have never experienced anything like that...and the Hilton is also connected to the convention center but on the opposite side. Next time I'll pay the $20 extra to stay at the Hilton. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott I am sorry to hear about your wait for the elevator. All our 4 elevators were workin and unfortunately we had a full hotel . We hope you will have a better experience next time. Raman
Great hotel. Ill be back again soon.Genuine Hotels.com guest review
The only complaint that I have is the valet pick up. Long wait.Genuine Expedia guest review
I was unable to sleep. We stayed in room 1515 on Saturday, March 1st. There was some sort of party with loud music going on outside our room in the hallway. At 2am I finally complained to the front desk. It took about another 60-70 minutes before the noise cleared up. I really was hoping for a good night's sleep. The room was beautiful and comfortable. […] I realize it's not the hotel's fault that other people were noisy. But maybe security could have been more efficient in handling the disruptions. Read moreGenuine Expedia guest review
Response by San Jose Marriott Thank you for the feedback. I apologize for your experience. Our team responmnded to the nooise complaint and the other guests were warned. We will respond to any noise complaint and give them a first warning and if there is still noise we ask them to leave.
"Great place, great price"
Great room. Awesome customer service.Genuine Hotels.com guest review
"Great hotel, but ridiculous extra charges"
The hotel and staff were phenomenal. Super friendly! The room was perfect, a great view, comfy beds, very clean and spacious. What I didn't care for was the extra charge for Wi-Fi in the room where most hotels offer this free, and the ridiculously high charge for valet. They offer the rooms for a great rate on hotels.com, but make up for it with higher […] fees elsewhere. Read moreGenuine Hotels.com guest review
Our stay is ok except for the parking when checking in,Genuine Hotels.com guest review
"Marriott downtown San Jose"
Hotel very clean. Excellent location in downtown San Jose . Next to convention center and walking distance to night clubs. Hotels bar had excellent hot wings. Hotel desk service fast and friendly. Hotel parking war too expensive@$29.00/day! However, valet attendants were fast &friendly. Room was clean. Bed nice and comfy. View of convention center and […] the city was cool. Rooms would be excellent if microwave&frig were included. Good hotel that I would stay @ again. Read moreGenuine Hotels.com guest review
I BOOKED A ROOM WITH TWO BEDS AND GOT A ONE BED ROOM!! AND UPON ASKING TO BE SWITCHED TO THE ROOM THAT I BOOKED THEY SAID SORRY WE ARE ALL OUT OF ROOMS AND THAT THEY COULDNT DO ANYTHING TO ACCOMIDATE ME.. NO LOCKS ON THE BATHROOM NO PARKING COMP AND FRESH GUM ON THE SHEETS?? NOT SATISFIEDGenuine Hotels.com guest review
Response by San Jose Marriott I apologize for not having any double rooms when you booked t and they were not guaranteed. Ialso want to apologize about the barn type doors that do not lock in our bathrooms. They merely close.
"Marriott Hotel Downtown SJ"
I am a fan of all Marriotts. I prefer to book with only big name hotels. However, I was disappointed with this one. I booked for 2/15 for a one night stay. Apparently, there were multiple weddings going on this day, as well as a volleyball tournament next door at the convention center. You would think that by the number of reservations this weekend, […] they would have planned to staff accordingly. WRONG. My boyfriend and I waited 45 FREAKING minutes to get valet service!!! DO YOU KNOW HOW MUCH GAS I WASTED?!?!?! We were stuck in the valet traffic for THAT long and when we were finally helped, NO ONE apologized for the wait time. I WAS EXTREMELY DISAPPOINTED! Although the hotel itself was nice and neat, the room was just OKAY. Our sink was clogged, and when it finally drained 20 minutes later, all the leftover residue of my boyfriend's shavings, my face wash, our toothpaste, and much more were left in the bowl. DISGUSTING! As we were getting ready for our night out on the town, we grabbed the ironing board. It plopped right over, because it was broken. Although the hotel itself was nice, and the location was good, I don't know if I would stay here again. Like I said, I've never experienced this at any other Marriott. In my opinion, service and cleanliness is what makes it or breaks it for me at a hotel. This specific Marriott broke it. Read moreGenuine Expedia guest review
Response by San Jose Marriott Thank you for your business and loyalty. I want to apologize for your experience. I have shared your comments with our third party valet company and will share with the team. I am sorry that we did not live up to your expectations and would address the concerns.I hope that you would give us another chance and hopefully you will like us.
Enjoyed the hotel. Very comfortable beds and beautiful view of the city. Downfall is the $29 parking fee and restaurant/room service is very expensive. Had to argue with the front desk a bit about our deal on hotels.com which had us at the concierge's level. We should not have been offered that price for that level according to them. Had to push them […] that they needed to honor it. If they had a problem with it, then take it up with hotels.com for offering it. Read moreGenuine Hotels.com guest review
Great location, close to transit and bike share station. Clean room and helpful staffGenuine Hotels.com guest review
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