The customer service is impeccable. Super friendly staff that caters to your needs. The rooms were clean, and the hotel is located in the heart of the city, with great restaurants and shopping close by. One of the nicest hotels I've stayed in, especially for the price.Genuine Hotels.com guest review
I really liked when I called down for informaiton they called me by name. Excellent service all around.Genuine Hotels.com guest review
Overall stay was great. Staff were great. Only bad thing about it was that parking was bad (as expected).Genuine Hotels.com guest review
"good business location"
relatively close to museums. unfortunately they were working on the electrical system and everything was powered off between 1 and 5 AM - which is no big deal but because of that the hotel at large became stuffy. Their aromatics became overpowering. parking is a little expensive but there was no other choice.Genuine Hotels.com guest review
Comfortable queen beds, clean and friendly staff. Connected to convention center so easy to go to and from for cheer competition. About 10 minute drive to Santana row and mall.Genuine Hotels.com guest review
Got corner deluxe room with king bed. Felt a bit small. Geared more to business person. staff was great in fixing several mishaps. Will stay againGenuine Hotels.com guest review
"Poor service and long wait times"
We were there for a concert at the convention center so there were a lot of people staying there but it took 20-30 mins to get to the 11th floor...with 4 working elevators?!?! Nuts! Then when we checked out, it took 30 mins in line to give our valet ticket to the valet desk and another 30 before the car got there...it was insane! We've stayed at the […] Hilton in the past during the same types of events and have never experienced anything like that...and the Hilton is also connected to the convention center but on the opposite side. Next time I'll pay the $20 extra to stay at the Hilton. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott I am sorry to hear about your wait for the elevator. All our 4 elevators were workin and unfortunately we had a full hotel . We hope you will have a better experience next time. Raman
Great hotel. Ill be back again soon.Genuine Hotels.com guest review
"Great place, great price"
Great room. Awesome customer service.Genuine Hotels.com guest review
"Great hotel, but ridiculous extra charges"
The hotel and staff were phenomenal. Super friendly! The room was perfect, a great view, comfy beds, very clean and spacious. What I didn't care for was the extra charge for Wi-Fi in the room where most hotels offer this free, and the ridiculously high charge for valet. They offer the rooms for a great rate on hotels.com, but make up for it with higher […] fees elsewhere. Read moreGenuine Hotels.com guest review
Our stay is ok except for the parking when checking in,Genuine Hotels.com guest review
"Marriott downtown San Jose"
Hotel very clean. Excellent location in downtown San Jose . Next to convention center and walking distance to night clubs. Hotels bar had excellent hot wings. Hotel desk service fast and friendly. Hotel parking war too expensive@$29.00/day! However, valet attendants were fast &friendly. Room was clean. Bed nice and comfy. View of convention center and […] the city was cool. Rooms would be excellent if microwave&frig were included. Good hotel that I would stay @ again. Read moreGenuine Hotels.com guest review
I BOOKED A ROOM WITH TWO BEDS AND GOT A ONE BED ROOM!! AND UPON ASKING TO BE SWITCHED TO THE ROOM THAT I BOOKED THEY SAID SORRY WE ARE ALL OUT OF ROOMS AND THAT THEY COULDNT DO ANYTHING TO ACCOMIDATE ME.. NO LOCKS ON THE BATHROOM NO PARKING COMP AND FRESH GUM ON THE SHEETS?? NOT SATISFIEDGenuine Hotels.com guest review
Response by San Jose Marriott I apologize for not having any double rooms when you booked t and they were not guaranteed. Ialso want to apologize about the barn type doors that do not lock in our bathrooms. They merely close.
Enjoyed the hotel. Very comfortable beds and beautiful view of the city. Downfall is the $29 parking fee and restaurant/room service is very expensive. Had to argue with the front desk a bit about our deal on hotels.com which had us at the concierge's level. We should not have been offered that price for that level according to them. Had to push them […] that they needed to honor it. If they had a problem with it, then take it up with hotels.com for offering it. Read moreGenuine Hotels.com guest review
Great location, close to transit and bike share station. Clean room and helpful staffGenuine Hotels.com guest review
Very convienant, staff very helpful and friendly.Genuine Hotels.com guest review
Valet service was awesome! The scent of the hotel as you walked through the door was amazing. The service and cleanliness were perfect. I would highly recommend this hotel and will definetly return.Genuine Hotels.com guest review
"Close to SAP Pavillion"
The SJ Marriott was beautiful and very clean. Unfortunately, it is not in the best part of town and I would recommend driving and not walking to the SAP Pavillion.Genuine Hotels.com guest review
"Anaheim VS San Jose - No comparison"
After having a wonderful experience at Anaheim Marriott 2 weeks ago, we opted for a stay at San Jose Marriott while attending a concert. Front Desk staff was nice, room clean and nice. Not enough service in the bar and long waits. No munchies whatsoever for late night. Not even a chip/snack vending machine on premises. We were told to try somewhere […] down the street. We will not be back. Read moreGenuine Hotels.com guest review
"Don't Stay here."
Every time i've stayed here i had a problem. The first time was being charged for using the wireless internet with a cellphone 3 times for a total of over $50's. Then when i confronted the front desk they said they would removed the charge, i looked on my receipt and they charged me again. The second time i stayed here i was charged $250's for a smoking […] deposit, i never smoked in the room but i am a medical marijuana patient and because i had medicine on me and they said the room smelled like marijuana i was charged. the smoke detector was never set off once. I tip every single person that i come in contact with at this hotel and spend hundreds of dollars, i will not be staying here again. i recommend the FAIRMONT, instead. Read moreGenuine Hotels.com guest review
Arriving to the hotel, it was beautiful. Concierge was so incredibly helpful, giving us locations around the area that offered food and drinks and even gave us a map. Room was beautiful and the bed was so comfortable. Definitely a hotel I would recommend and stay at again and again.Genuine Hotels.com guest review
i will not stay there again.Genuine Hotels.com guest review
The room was unexpectedly wonderful! My stay was short but very sweet. I will definitely stay again. Thank you for making a long drive into a great trip!Genuine Hotels.com guest review
"sharks v bruins"
Great room, clean, fresh, comfortable bed. Nice walking distance and dt area between hotel and sharks arena. We will be back, even though the Bruins won!Genuine Hotels.com guest review
"Very nice hotel"
I will defenetly stay there again and a very good price too.Genuine Expedia guest review
We stayed for NYE. It was the perfect walking distance to dowtown and Mortons Steak house plus I wore heels.Genuine Expedia guest review
"Great stay for Sharks fans"
This was our first time at the San Jose Marriott. Easy walk to the Shark Tank from the hotel for hockey fans. Lots to see in the immediate neighborhood. Our room was on an upper floor and it was quiet and clean. Good view of Downtown San Jose... The parking situation is poor. We paid for valet parking.Genuine Hotels.com guest review
First time I have stayed here. Will definitely be back.Genuine Hotels.com guest review
"Marriott San Jose"
Very nice hire anchored to convention center. The elevator was pathically slow . I wondered if they were all in service. The room was very nice but no refrigerator.Genuine Hotels.com guest review
"Great location downtown, slow internet"
Rooms are nice, location can't be beat.Only downside was slow internet.Genuine Hotels.com guest review
"Great downtown location!!"
We were pleased with everything about the Marriott in San Jose. Will stay here again!!Genuine Hotels.com guest review
I came to this hotel for a medical device conference and it was great. The location was fantastic and I was able to get to wherever I needed to go just by walking. The room was perfect and so was the concierge service. Will be looking forward to staying here again in the future.Genuine Hotels.com guest review
"Great stay in San Jose"
This is a comfortable hotel close to a lot of things in town.Genuine Hotels.com guest review
Only thing it needed was a refrigerator in the roomGenuine Hotels.com guest review
Nice hotel,very nice staff and would definitely use hotel again.Genuine Expedia guest review
Not bad. I would say that Hotesl.com definitely has the best prices. If anything, I would give Hotels.com a 9.5 out of 10, which is really high. Great website, simple to use, clean, and easy to navigate. The site also makes it extremely user friendly with good customer telephone service. So, with that said, the best prices were on this site. Now back […] to the hotel: its not bad, but my biggest complaint would be, the price. Is it worth the price? This is really up to the visitor, if price is an issue? For me, well, price reflects the quality of what you are purchasing as a customer. The rooms could reflect the price. Maybe they could be more tailored to the city? A hint of the area you are visiting, something that distinguishes it as unique and distinct, instead as just a simple , monotonous, and same homogenous Marriott that is common in every hotel. Maybe thats why its the "same ol' same ol…" Anyhow, not bad. Read moreGenuine Hotels.com guest review
"Close to good restaurants"
We were going to the Cable Car Classic men's basketball tournament at Santa Clara and our team was staying at the San Jose Marriott. The hotel had a good workout room, the breakfasts were delicious as was the Happy Hour food and the elevators were fast with no waiting. We could walk safely to the San Jose restaurants and museums--a wonderful four d […] ays. Read moreGenuine Hotels.com guest review
"Fancy hotel and close to stadium for cheap"
Nice staff, fancy lodge, good view, close walk to stadiumGenuine Expedia guest review
"Convenient for events at convention center"
Good hotel. Convenient if you're going to an event at the convention center. A little too pricey for the size of the room. Since I'm from nevada I'm used to a luxury suite for $172, not a concierge room for that price.Genuine Expedia guest review
Great overall stay.Genuine Hotels.com guest review
Nice hotel but restaurant very expensive. Bacon and eggs was $17.00. Also the little store to buy a drink for the room was $3.99 for a 20 oz bottle.Genuine Hotels.com guest review
arrived at11pm，was told my king bed was not garanteed…Genuine Expedia guest review
"Well worth it!"
I thought this was a very nice hotel. I expected it to be ordinary but it wasn't They had lovely "finishing touches" that I enjoyed. The desk in the room even had a return which you could use with the comfy chair instead of sitting at a desk. Great for those of us who work on trips. Also enjoyed the hotel's products. Room service was overpriced -- but […] where isn't it. Good location but no shopping in the area. Read moreGenuine Hotels.com guest review
Service was great, awesome restaurant and bar, and the rooms were always clean.Genuine Hotels.com guest review
"Best Marriott I've Ever Stayed In"
Fantastic from the moment you step inside! Smells good, looks good, feels good! Only downside was morning buffet service was incredibly slow. Other than that, it was terrific! ;-)Genuine Hotels.com guest review
"San Jose Marriott"
Love the staff here, very welcoming and willing to answer any and all of my questions. Rooms were great, very comfortable and a lot of room to roam around. All in all a great experience, if I ever come back to San Jose, I'll definitely be staying here.Genuine Expedia guest review
"Vacation in San Jose?"
The hotel was clean, pretty and the staff was fantastic. I have to say, it was some of the best Room Service Espresso I have ever had. Hot, not burned and right on time. I did think it was odd I was allowed on line to buy the Consinger level when in fact on the weekends...its Closed? They made up for it by Comping 5 buffet breakfast. All goodGenuine Hotels.com guest review
Cons: Extra for Internet in your room. MUST pay for daily valet parking and coordinate with them to get your car (That's common in most big cities). My personal pet peeve, only one cup of regular and one cup of decaf coffee in the room with a one cup coffee maker (Note: The front desk will give you as much coffee/tea as you want if you ask them). Pro's: […] Central to San Jose (That could also be a CON). Easy to get to and from the hotel. Room was clean and comfortable, staff was friendly and helpful. Overall, very comfortable and enjoyable. NOTE: If you go during the week expect to pay a premium, weekends you can find a great rate. Read moreGenuine Hotels.com guest review
"Fancy structure but ordinary experience."
Good location but nothing much more than that. The bathroom was dirty and the check in staff was not generally interested in providing good service.Genuine Hotels.com guest review
Great anniversary spot.Genuine Hotels.com guest review
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