Very convenient and accessibleGenuine Hotels.com guest review
had a great time, the staff was wonderful and very helpfulGenuine Hotels.com guest review
I stayed for a weekend convention. The location was perfect, the acomodations were very niceGenuine Hotels.com guest review
"$ Parking $"
Parking is $30 per night and $5 more if you have a motorcycle.Genuine Hotels.com guest review
"Do you know the way to San Jose?"
Great location in downtown San JoseGenuine Hotels.com guest review
Wonderful! AM Front Desk was great!Genuine Hotels.com guest review
Wonderful!Genuine Hotels.com guest review
"Two Thumbs Up"
Good costumer service and nice rooms to stay in for a good rest.Genuine Hotels.com guest review
"Nice Job Marriott."
Everyone was very kind. Love the valet set up to call for car in advance.Genuine Hotels.com guest review
good quiet get away. nice place to relaxGenuine Hotels.com guest review
Excellent hotel, well maintained, good location. The staff was very nice. Well organized. The meetings facilities are very nice.Genuine Expedia guest review
"Very nice hotel not far from the SAP Center"
Easy walking distance from sights in downtown. Light rail on the next street, plenty of taxis. The Staff was very helpful and gracious!!! Water was hot and room clean. We were near the elevator but the noise level was zero.Genuine Expedia guest review
"New Year's Eve with my wife"
I was New Year's Eve and we were attending a party near but and desided to stay at this hotel. Our grist stay at this hotel and it was very nice.Genuine Hotels.com guest review
Overall decent place to stay. No complaints.Genuine Hotels.com guest review
Awesome service. Top notch hotel quality.Genuine Hotels.com guest review
I think it is pretty low for a high class hotel such as yours to charge an extra fee for wifi usage in the room.Genuine Hotels.com guest review
"Worst Neighbors Ever!"
I would give the hotel 5 stars but my neighbors had to of been the most inconsiderate, rude and disrespectful bunch of people ever. It seems they thought they were the only people at the hotel making so much noise yelling fighting screaming talking so loud I was awaken by them speaking so loud. And to believe that this is the hotel that host the visiting […] NFL teams. Wowzer At the end of the day we checked out a day early cancelling our vacation but the man at the front desk was very nice and apologized for the people that ruined our stay. Read moreGenuine Expedia guest review
"Christmas in downtown SJ"
Very clean hotel, comfy bed. Perfect location to walk around downtown as it was right across from the xmas in the park and has tons of restaurants nearby. The only downside is the parking, $31/day for valet was a little too expensive for us. We ended up parking at the open parking lot across from the Hilton for $14 over night.Genuine Hotels.com guest review
"Outstanding stay during the holidays!"
Awesome!!! Comfortable bed, roomy, good size bathroom. Two thumbs up.Genuine Hotels.com guest review
"Best Place to stay!"
It was excellent!Genuine Hotels.com guest review
"Great central place to stay in SanJose!"
We arrived Thurs the 5th of Dec. @ about 11:00 AM. We had arrived into SanJose via Amtrak. Took the Dash bus right to your hotel! We did have to wait till about 2:PM for our room. However we were able to store our bags! Your facility is beautiful & so ideally located for the light rail! We were there to attend the Oregon/Arizona @ Levi Stadium. We truly […] enjoyed ourselves from the get go! Jan Read moreGenuine Hotels.com guest review
"Decent hotel for the price"
Compared to other hotel's in the area, it was a decent price for what you got. Could have been a lot nicer though if the continental breakfast was either cheaper or free. But overall, I would definitely return here if I was to return to San Jose.Genuine Expedia guest review
Husband and I stayed at hotel while catching a Sharks game. Helpful and nice staff. Will stay there again when we come to town for another game :)Genuine Hotels.com guest review
"Great hotel in good location"
Hotel was clean and comfortable. Stay was very pleasant and accommodating. Parking was expensive, but otherwise a great stay.Genuine Hotels.com guest review
"Best Hotel in San Jose"
Love love love this hotel! Staff and accommodation were spectacular! Will stay again.Genuine Hotels.com guest review
"Very nice hotel"
Wonderful, helpful staff, clean rooms, good location and very nice concierge center, including rooftop sitting/eating area and a nice breakfast.Genuine Expedia guest review
"San Jose Trip"
There was only one restaurant (very expensive) in the hotel. The coffee shop was exorbitant.Genuine Expedia guest review
"Excellent customer service"
My daughter and I stayed here while in town for a conference. We were very happy with the helpful staff, clean rooms and the location. They have a small store in the lobby with a coffee shop. it was very convenient, but a bit priceyGenuine Expedia guest review
My husband and i really enjoyed the facility our room in the beginning wasn't ready at check in but as we were checking in a king size bed became available to us which was awesome. right after we had settled in in our room we decided to go use the hot tub it was a little busy at the moment so we decided to go out for dinner as we returned we tried the […] hot tub again and we finally were able to use it. The reason why I gave 3 stars was due to the fact that there were big size cockroaches walking around the hot tub area that was the only bad thing about the resort other than that everything else was good Read moreGenuine Expedia guest review
"Very comfortable, clean, classy"
Loved it. Perfect place to lay my head after a long flight and intense business trip. I really don't need any better than this.Genuine Expedia guest review
"A "reservation" means nothing at this hotel."
They overbooked the hotel and their idea of compensating the overbooked guests was to put us up in a 2 star(at best) motel. They didn't bother to even try to contact any of us ahead of time to let us know they misrepresented that rooms had been reserved for us. I travel a lot and will not spend another dime at any Marriott hotel. "Reserve" a room at […] this hotel at your own risk, but plan on staying at a motel with outside facing doors, window a/c units and lots of noise including police sirens, car alarms and people yelling in the middle of the night. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott Good Morning Kim, THank you for sharing your experience with us. I do apologize that you had to be relocated to another property that did not meet your, or our own, expectations. Rest assured that this is not our standard practice and was an isolated incident. We pride ourselves on making our guests comfortable at all times and clearly we have fallen short on your experiencewith us.
"booked two beds beds, got one and cot. not happy"
I booked a room with two queen beds. Called the hotel to confirm after booking on Hotels.com. I arrived and was told I could only get a king bed and roll in bed. Very disappointing for the price I paid to have a bed blocking the bathroom and my assistant had to sleep on the cot in discomfort.Genuine Hotels.com guest review
"Great spot in San Jose"
Get the valet parking package. It's definately worth the extra money if you plan on coming and going during your stay. Very nice hotel and a close distance to Levi's Stadium (I've stayed multiple times for the 2014 season already).Genuine Hotels.com guest review
It was very comfortable. The bed was very comfy. Walking distance if you have to do things in downtown sanjose.Genuine Hotels.com guest review
Had a great time. The room met my expectations; however there were a few things that affected the overall quality of my stay. First, there seemed to always be an extremely long wait for the elevators (even though there were four operational elevators), and it was very difficult to locate the stairs. Also, the wait for the valet parking was fairly long, […] but that didn't pose too much of a problem. Overall, I enjoyed my stay. The room was nice, the staff was helpful, and I got what I expected. Read moreGenuine Hotels.com guest review
"place to Stay in San Juan"
Great location to night life and restaurants.Genuine Hotels.com guest review
Nice place. Felt very new. Staff was professional and courteous. Man at the desk allowed me to print a hockey ticket without incurring the $5 business center charge which i appreciated. The walls are thin and i definitely heard the elevator. I am a sound sleeper but woke up to someone in the bathroom above turning the water on.Genuine Hotels.com guest review
I love his hotel. The location is perfect and everything is in walking distance. The only bad part is paying so much for parking. You would think as much as your paying for a room they would let you park for free?!?!?!?Genuine Hotels.com guest review
Excellent location and excellent customer service, didn't expect less! Also confortable beds!Genuine Hotels.com guest review
"I had a wonderful stay"
Everyone was very friendly and helpful! The room was very clean and fresh and the bed was very comfortable!Genuine Expedia guest review
"Weekend hockey trip"
We came to San Jose to catch a hockey game and chose the Marriott because it was close to the SAP center so we could walk over. Since we drove up from LA, we had a very late (3am) check-in and it wasn't a problem at all. Quickly got a valet for the car and room keys so we could crash out. The room was clean and comfortable. Great water pressure in the […] shower, the bed was amazing. Check out was noon and we were going to a 1pm hockey game. You can keep your car in valet until 6pm so we didn't have to move it to go to the game. Wonderful visit, very accommodating hotel. Read moreGenuine Hotels.com guest review
"Nice hotel but parking is expensive and slow"
This hotel was nice and comfortable and the location is great but you have to pay $31 per day to park and it's a valet system that takes 20 minutes and you have to call in. That was frustrating. Everything else was great.Genuine Hotels.com guest review
nice hotel, location is great staff was nice. was happy with my stay!Genuine Expedia guest review
The corner room was wonderful. It would, however, since we stayed as a family, been nice to have a double bed AND a queen bed. But that's a quibble. Terrific location, efficient service, and easy check in and check out. Gave us a chance to really check out downtown San Jose - the museums, the restaurants, and the Saturday night scene, all within walking […] distance. Read moreGenuine Hotels.com guest review
"Good for price."
Pretty good location for downtown. Price good , but extra for parking & internet. Long wait for valet parking @$31. Per night. Rooms not very soundproof, can hear everything in halls, and adjoining rooms.Genuine Hotels.com guest review
The hotel was fine. Not over the top special. Comfortable and I felt safeGenuine Hotels.com guest review
"Great place. Hope to stay again soon."
We were lucky to have vouchers for valet parking, but even parking valet was a little bit of a challenge. The front entry was not so easy to access we had to especially at peak times. But other than that our stay we really enjoyable. Rooms were clean, service was great we even extended another night.Genuine Hotels.com guest review
"Centered, near pretty much al that's needed."
Short stay, not much to say, but the staff was great!!Genuine Expedia guest review
"When in San Jose"
valet was the best valet service I have ever seen. Everything else was good and very pleasant except......Someone pranked us and called room service to our room at 7 am and the food cart lady relentlessly called, knocked on our door, called, yelled out side the door, called knocked on the door some more then called and hung up on me and then I called […] and they said not the service request came from my room and I said that was impossible because I was asleep. Pure Chaos at 7am on a Saturday morning. Awesome prank for who ever did it. Got me good. Read moreGenuine Hotels.com guest review
Only Con....Hotel Parking, do not waste your time. Park in garage. Hotel parking staff is polite but the amount of back up and small area along with rude SJ drivers.Genuine Hotels.com guest review
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