"A "reservation" means nothing at this hotel."
They overbooked the hotel and their idea of compensating the overbooked guests was to put us up in a 2 star(at best) motel. They didn't bother to even try to contact any of us ahead of time to let us know they misrepresented that rooms had been reserved for us. I travel a lot and will not spend another dime at any Marriott hotel. "Reserve" a room at […] this hotel at your own risk, but plan on staying at a motel with outside facing doors, window a/c units and lots of noise including police sirens, car alarms and people yelling in the middle of the night. Read moreGenuine Hotels.com guest review
"booked two beds beds, got one and cot. not happy"
I booked a room with two queen beds. Called the hotel to confirm after booking on Hotels.com. I arrived and was told I could only get a king bed and roll in bed. Very disappointing for the price I paid to have a bed blocking the bathroom and my assistant had to sleep on the cot in discomfort.Genuine Hotels.com guest review
"Great spot in San Jose"
Get the valet parking package. It's definately worth the extra money if you plan on coming and going during your stay. Very nice hotel and a close distance to Levi's Stadium (I've stayed multiple times for the 2014 season already).Genuine Hotels.com guest review
It was very comfortable. The bed was very comfy. Walking distance if you have to do things in downtown sanjose.Genuine Hotels.com guest review
Had a great time. The room met my expectations; however there were a few things that affected the overall quality of my stay. First, there seemed to always be an extremely long wait for the elevators (even though there were four operational elevators), and it was very difficult to locate the stairs. Also, the wait for the valet parking was fairly long, […] but that didn't pose too much of a problem. Overall, I enjoyed my stay. The room was nice, the staff was helpful, and I got what I expected. Read moreGenuine Hotels.com guest review
"place to Stay in San Juan"
Great location to night life and restaurants.Genuine Hotels.com guest review
Nice place. Felt very new. Staff was professional and courteous. Man at the desk allowed me to print a hockey ticket without incurring the $5 business center charge which i appreciated. The walls are thin and i definitely heard the elevator. I am a sound sleeper but woke up to someone in the bathroom above turning the water on.Genuine Hotels.com guest review
I love his hotel. The location is perfect and everything is in walking distance. The only bad part is paying so much for parking. You would think as much as your paying for a room they would let you park for free?!?!?!?Genuine Hotels.com guest review
Excellent location and excellent customer service, didn't expect less! Also confortable beds!Genuine Hotels.com guest review
"Weekend hockey trip"
We came to San Jose to catch a hockey game and chose the Marriott because it was close to the SAP center so we could walk over. Since we drove up from LA, we had a very late (3am) check-in and it wasn't a problem at all. Quickly got a valet for the car and room keys so we could crash out. The room was clean and comfortable. Great water pressure in the […] shower, the bed was amazing. Check out was noon and we were going to a 1pm hockey game. You can keep your car in valet until 6pm so we didn't have to move it to go to the game. Wonderful visit, very accommodating hotel. Read moreGenuine Hotels.com guest review
"Nice hotel but parking is expensive and slow"
This hotel was nice and comfortable and the location is great but you have to pay $31 per day to park and it's a valet system that takes 20 minutes and you have to call in. That was frustrating. Everything else was great.Genuine Hotels.com guest review
The corner room was wonderful. It would, however, since we stayed as a family, been nice to have a double bed AND a queen bed. But that's a quibble. Terrific location, efficient service, and easy check in and check out. Gave us a chance to really check out downtown San Jose - the museums, the restaurants, and the Saturday night scene, all within walking […] distance. Read moreGenuine Hotels.com guest review
"Good for price."
Pretty good location for downtown. Price good , but extra for parking & internet. Long wait for valet parking @$31. Per night. Rooms not very soundproof, can hear everything in halls, and adjoining rooms.Genuine Hotels.com guest review
The hotel was fine. Not over the top special. Comfortable and I felt safeGenuine Hotels.com guest review
"Great place. Hope to stay again soon."
We were lucky to have vouchers for valet parking, but even parking valet was a little bit of a challenge. The front entry was not so easy to access we had to especially at peak times. But other than that our stay we really enjoyable. Rooms were clean, service was great we even extended another night.Genuine Hotels.com guest review
"When in San Jose"
valet was the best valet service I have ever seen. Everything else was good and very pleasant except......Someone pranked us and called room service to our room at 7 am and the food cart lady relentlessly called, knocked on our door, called, yelled out side the door, called knocked on the door some more then called and hung up on me and then I called […] and they said not the service request came from my room and I said that was impossible because I was asleep. Pure Chaos at 7am on a Saturday morning. Awesome prank for who ever did it. Got me good. Read moreGenuine Hotels.com guest review
Only Con....Hotel Parking, do not waste your time. Park in garage. Hotel parking staff is polite but the amount of back up and small area along with rude SJ drivers.Genuine Hotels.com guest review
Hotel was great.Genuine Hotels.com guest review
"They'll be back"
I booked this room for my corporate travelers and they were very happy. Centrally located, the property was nice, the staff was friendly, rooms were nice and comfortable. The only negative feedback was that the rooms didn't get dark enough. The price was a little high but I think that was due to late booking.Genuine Hotels.com guest review
The staff was friendly and helpfull i would definitely recomend this hotelGenuine Hotels.com guest review
2 day stay and 1 1/2 without AC.Genuine Hotels.com guest review
"Conveniently located near everything. Lol"
The service was fantastic. The rooms were beautiful and the beds were comfortable. The light rail was across the street and took my wife and I to Levi Stadium. It's downtown San Jose, so everything you need is within walking distance. If you can't walk, the light rail will take u there. I loved this hotel. BTW the Chicago Bears team stayed at this hotel […] before they beat my 49ers. Read moreGenuine Hotels.com guest review
Extremely good service.Very convenient valet parking service.Genuine Hotels.com guest review
"Find another hotel"
This is an old hotel! The rooms are outdated. Room service either doesn't deliver in a timely manner or forgets to bring everything ordered. Forget wakeup calls...sometimes you don't get them! This isn't indicative of a Marriott property...just this one!Genuine Hotels.com guest review
Response by San Jose Marriott I want to apologize for your experience. We are in the process of renovotion. All our meeting rooms were renoved this past month. We are starting the exciting room renovation next year. I am sure you will be impressed with our design. On your next stay we can show you tre model rooms. We look forward to welcoming you back
"San Jose's Most"
I appreciated the attentiveness of the hotel staff. The location couldn't have been better-close to good restaurants, activities and the train to San Fran.Genuine Hotels.com guest review
I loved every asspect of this stay . EXCEPT the parking situationGenuine Hotels.com guest review
Surprised with their quality of service for this level of a hotel. When I complained something about their service (because they didn't know anything about downtown SJ!!!), a guy at the front desk made all kinds of excuses. Never apologized!!! REALLY!?!? Aren't you Marriott??? And later on, I asked a concierge to bring us something to our room. I waited […] for 30mins but it didn't come. So I called the concierge again. I just said "I haven't got the thing I asked yet." Then this woman got somehow upset and never apologized!!! Maybe this is the way the employee at Marriott are trained- "never apologize to customers............" Read moreGenuine Hotels.com guest review
Response by San Jose Marriott We want to sincerely apologize for your experience. You and your business is extremely important. Though we did not live up to your expectation sthis time, we hope we can make it up to you on your next visit. iwill share your comments with the team.
Room and hotel were nice but the surrounding neighborhood was poor. $31 for parking was way too much:(Genuine Hotels.com guest review
I was nice to stay with Marriott , the price is very good for that quality and service Location is fantasticGenuine Hotels.com guest review
"Looks can be deceiving"
Positives- The hotel was RIGHT downtown and was close to just about everything you would need. The exterior and lobby area was GORGEOUS! The staff were incredibly friendly and courteous...way above par. Negatives - This hotel charges for parking....and if you do opt to pay extra in your room rate (for parking), it is Valet. So, you have to have your […] car brought to you every time you need something. The rooms are OK....nothing spectacular at all. Not worth the money. They nickle and dime you TO DEATH!! I'm surprised they do not charge you to flush your toilet!!! Read moreGenuine Hotels.com guest review
Excellent stay. Will be back.Genuine Hotels.com guest review
"Decent pad in San Jose"
Very close to the airport and in a lively area. Clean and efficient but bedding could be upgradedGenuine Hotels.com guest review
We found this hotel to be extremely clean & quiet. Staff was friendly & helpful. Our trip was to go to the Improv, the location was great only about half a mile walk. Felt safe in the area of the hotel & the area we walked through to get to the Improv. Price was fair.Genuine Hotels.com guest review
I have stayed at this particular Marriott Hotel numerous times and I was once again extremely satisfied with the hotel and all of its amenities. The staff was very professional and helpful and the room was wonderful.Genuine Hotels.com guest review
"not 4.4 stars- just ok"
Perhaps I'm spoiled by the magnificent hotel properties in Las Vegas, but this wasn't a 4 star room. Not bad. Clean. Linens on bed looked a little tired, but clean. Hot water was piping hot, but turn it down just a little and it was cold? Service at valet and front desk excellent. Lobby is beautiful. Rooms just OK. Disappointed.Genuine Hotels.com guest review
Response by San Jose Marriott Thank you for your comment. We are always working hard to keep this hotel in an excellent condition. We are in the process of renovating our hotel. All our meeting rooms are completed and our rooms renovation will begin next year. We look forward to welcoming you again.
It's my second time staying here & may I say that I've loved both stays! The service is phenomenal & the room was amazing. My friends and I were looking for a hotel close to the Convention Center & the Marriott is right next door, which I love! I'm definitely coming back! I can honestly say I enjoyed my stay 100%Genuine Hotels.com guest review
"very clean room with a view"
I was greeted as soon as I walked into the hotel. The room was super clean and was upgraded to a larger room with city view. I would stay at the San Jose Marriott again!Genuine Hotels.com guest review
Once you get past the craziness of the valet parking, everything was smooth sailings. Check-in was fast and easy. The hotel is walking distance to everything. From dinning out to heading out for dancing. Would stay there again.Genuine Hotels.com guest review
Me and my girlfriend had a great time at your hotel. Great Service very clean and very friendly, we would think about Marriot Hotel for our next date.Genuine Expedia guest review
"Great location ."
Great location. We went to see a concert at the SAP. It was a 15 minute walk to the venue. There are plenty of restaurants in the area.Genuine Hotels.com guest review
"Nice hotel downtown."
Everything was wonderful. The room was extremely comfortable. The bed was great. The fitness center was good.Genuine Expedia guest review
Nice room for the money. I would recommend to a business colleague or friend. Thanks!Genuine Expedia guest review
Stay was good. Was here for the San Jose Jazz Festival. Very convenient.Genuine Hotels.com guest review
"Awesome service from staff."
Stayed three days and was very happy with the service.Genuine Expedia guest review
Room with two doubles was tight for four people. Over all every thing was great!Genuine Hotels.com guest review
"Wedding in San Jose"
The hotel is very nice. Staff is great. The negative about our stay was that they didn't have any pay per view movies to watch while we were there. They said that they were adding them in about a week or two. The other negative was that there isn't a convenience store nearby for inexpensive water bottles & sodas. We got back to the hotel late after […] a wedding & the small store inside the hotel was already closed. We paid $9 for a water bottle & $4 for a soda through room service. Read moreGenuine Hotels.com guest review
"Great location close to everything"
Room very nice. Close to everythingGenuine Hotels.com guest review
"Close to Downtown"
We enjoyed our stay and would definitely return again. The room was a reasonable size for having 2 beds and the beds were comfy. The staff was friendly. The outdoor pool & surrounding area was nice and we spent some time sunbathing before going downstairs to Tanq Bar. The bar was small but their food was pretty good for bar food, they also had a DJ […] there that night even though he was late. The next day we had brunch at Arcadia Restaurant which is also in the hotel, we loved it! Read moreGenuine Hotels.com guest review
"Close to museums"
Very comfortable. Every single staff was extremely polite and friendly. Always willing to help. My whole family enjoyed the stayGenuine Hotels.com guest review
"Overall a great stay!"
All was great with the exception of 2 things. First we placed our breakfast room service order using the door tag and 1 of the 3 breakfast was not made/delivered. We were trying to save time by ordering room service because we wanted to be on the road by 8:30am. We almost made it with the exception of when I called to have a bellman come up to get our […] bags (which he promptly did)and for the valet to retrieve our car, it was not communicated to the valet to get our car even though they asked for my valet ticket number. All of this caused a delay in the start if our day by 45 minutes. Other than those 2 things, we enjoyed our stay and would stay again. Read moreGenuine Hotels.com guest review
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