"Better value than Santa Cruz hotels"
Our destination was Santa Cruz Beach Boardwalk but we decided to stay in San Jose because you can get a better motel for the same price. The rooms were very clean, modern, and updated. The only problem is nothing is free for example wifi, breakfast, or to print our tickets like other motels I have stayed at. We reserved two queen beds but we had to […] stay in a room with a king bed because they were all booked. Other than that it was great! Read moreGenuine Hotels.com guest review
"Way Too Hot"
With windows facing west on a 90 degree day, checked in, room was probably 85 degrees. It took until about 3 AM to get the temperature down to a comfortable level. Totally inadequate A/C system. Do better. Everything else was great.Genuine Hotels.com guest review
The hotel and staff were amazing. I was traveling with my two daughters and niece (ages 12, 11, and 8). The room was clean and extremely comfortable. We were given a corner room with 2 double beds. After going to the Children's Discovery Museum, we spent time relaxing at the pool. Room service was timely and the food delicious. We were given extra towels […] for our room and yummy chocolates. The following morning, we had breakfast at Arcadia. The food was so very good and the staff at the restaurant were amazing with the girls. Every person we encountered in the hotel gave us impeccable service. I will definitely recommend this hotel and return with my girls. Read moreGenuine Expedia guest review
Great hotel with an awesome location. Customer service was phenomenal and the room was very clean. I can't wait to go back.Genuine Hotels.com guest review
"Real estate agent"
Nice view, good place to stay., if room a little bigger would be perfect.Genuine Hotels.com guest review
We were there on business that required us to go in and out of the Mc Enry Convention Center which was connected to the hotel. We had a corner room (801) and the view was BEAUTIFUL! It was a king deluxe and we actually brought our full sized aero bed to accommodate our 14-year old son. It was a perfect fit. The bathroom was HUGE! Every single person […] in that hotel was super nice, and they fulfilled our requests with a quickness! Super easy access to all of the downtown eateries and stores! Thanks San Jose Marriott for making our stay a memorable one!! Read moreGenuine Hotels.com guest review
The TV didn't work each time I turned it on. I had to call maintenance to get the signal to work. The excuse I got was that they were upgrading their Hi def. Room service was fact, pleasant and efficient. Service in the restaurant was pitiful. Pancakes were raw, the omlete was no where near what I requested. We sat next to a couple who said order beverage […] now because you can't be sure it will arrive. They asked 4x for juice and never got it. Read moreGenuine Hotels.com guest review
I stay at Marriots because they are pet friendly. This Marriot charged me $75 pet cleaning fee bit I wonder why since the room we stayed in smelt like dog urine so apparently they are not cleaning well after people leave with their animals! Had to call maintainace cause the sound on the tv didn't work and he got it to work but after we turned it off […] we could not get it to work again. Disappointed in this Marriotts stay. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott The pet fee is something we collect from every guest that has a pet and we thoroughly clean he room. I apologize if you were not happy with the room. I will share your comment with the team and make sure you have a great stay again. We look forward to welcoming you back
"4th of July weekend."
The staff was terrific and very helpful in assisting with directions to local restaurants and some necessities. Really enjoyed the view of the fireworks show from our hotel room.Genuine Expedia guest review
"Great Location and Staff, Uncomfortable Mattresses"
For a Marriott, we expected a bit more luxury. Overall the hotel was very clean and the staff were friendly and accommodating. We were there for an event at the convention center. It was very convenient having the hotel connected to the center. However, the hotel only had 4 elevators and with so many in attendance for the event, we often experienced […] long waits for the elevator. The other disappointing aspect was the size and condition of the mattresses. They were small (full, not queen) and were squeaky and hard. The rollaway for our son was more like a box spring than a mattress. We were able to change rooms, but it didn't make much difference. The beds were still uncomfortable and we did not get good sleep. We expected better of a well known hotel. If Marriott updates their mattresses we would stay there again, otherwise we will stay at one of the other nearby hotels. Read moreGenuine Hotels.com guest review
Professional service of staff, excellent location, prompt check out, likely to recommend to others.Genuine Hotels.com guest review
The Staff was excellent :)))) the Bed is too soft for me , the room was room was nice but the bathroom was not designed with lock on the sliding door?? Unfortunately the TV had blown speakers (piece of junk) the Hotel in general was beautiful and located centrally.Genuine Expedia guest review
"Comfy and convenient"
Right in downtown SJ so there's plenty of good eats and bars around to keep you busy. The hotel was so peaceful and quiet, though, giving you a place to relax after all the fun out.Genuine Hotels.com guest review
"We went to the thakwondo in the convention center"
I like that it was next door to the convention center it was just a walk away for me and my son. We felt like we were in the middle of everything food, play, things to do all around us that was nice. Even though we did not bring home any medal we were ok. Over all it was a nice trip, We had a good time and that's all that I want.Genuine Expedia guest review
Hotel was very nice. But everything is expensive at the hotel and around the hotel areaGenuine Expedia guest review
"Night at Marriott"
The overall experience was superior, I would definitely come back. Place is nice and service is great!! :)Genuine Hotels.com guest review
Great view! And super nice! Really easy access to convention! Also really close restaurants!! My wife and I enjoyed it a lot!! I will totally be staying here again!!Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Downtown Silicon Valley stay with great service."
The management should be congratulated all the employees receive 5 star rating from the reception to the valet all outstanding, This just doesn't happen on its own. My only complaint was the roof top lounge was closed on Saturday nights this seemed dumb.Genuine Hotels.com guest review
"Good downtown choice"
Typical Marriott - exactly what we have grown to expect in terms of excellent customer service, cleanliness, amenities. Two deficiencies: too much charged for wireless. Other hotels in the area offer free wi-fi, and so should this Marriott. Parking was too expensive. Yes, downtown parking is never cheap, but hey ask about ten dollars more than others […] in the area. Oh, one other thing: the little shop in the lobby did not have the Mercury News, but should have. Read moreGenuine Hotels.com guest review
nice place, good location, helpful staff. valet is pricey. recommend to anyone.Genuine Expedia guest review
No airport shuttle!Genuine Hotels.com guest review
The hotel staff was wonderful. Room service was awesome. The tanq bar happy hour left a lot to be desired. They were out of three items I wanted to order and when I did have a drink it wasn't great.Genuine Expedia guest review
"Close to Downtown!"
Close to downtown and walking distance to some great restaurants at San Pedro SquareGenuine Expedia guest review
"2 nights stay"
Stayed here with my friend! Staff were great. Room was beautiful but somewhat smaller than I pictured a two bed would be in. Great view of the park from our room. Overall, we had a great time! Will stay there again. Wish we had time to go swimming. Wish the pool were a bit deeper than 3 1/2 feet!Genuine Hotels.com guest review
"The Marriott during busy times"
It was a lovely experince to come in to the hotel but when it was extremely busy the service is slower than should be with the valet not picking up the phone for csaar retrieval but the thing is our reservation got mixed up when we wanted the three rooms we reserved in the same floor but never got it. It is a very nice hotel but needs more valet drivers, […] a bit more speedier and a bit more attentive. Read moreGenuine Hotels.com guest review
"Tip Top Service"
We were staying at the Marriott during a large convention (over 25,000 attendees) and even with the convention in town, they got us everything we needed, cleaned the room every day, and were extremely responsive to requests. The hotel is nearby public transit, food, and plenty of good nighttime destinations.Genuine Hotels.com guest review
We went for the Big Wow convention. I loved that the doors were actually attached to the convention center. Valet was great. When we needed the car to get items out it didn't take too long. I was expecting to be nickel and dimed but it did not happen. The staff was so friendly and answered all of the questions we had with utmost sincerity and thoughtfulness. […] The bar scene was a bit loud but once we were in our room we didn't even hear a thing. It was a beautifully decorated hotel and I'm glad we chose to stay there. Sunday breakfast service was quite slow and I could see how others there were getting bothered by the lack of staff in Arcada but we took that with a grain of salt because all of our other experiences outweighed that. I only had one suggestion. When the staff at the front desk takes your bags they put them in a waiting area with paper numbers taped to the wall. My suggestion would be to have nicely framed artistic style numbers on the wall framed. I understand that they may be only temporary but why not make it more of a statement piece and have them framed?! Just a suggestion. Who knows, maybe I may see that upgrade when we return. Yes we do plan on returning. Thank you for a fabulous stay. Read moreGenuine Hotels.com guest review
"Should be 3 stars"
Parking is 20 dollars a night.... the breakfast in the morning is too expensive for the eggs bacon sausage buffet, it's not a value at 20 dollars a place please it's not Las Vegas style buffet you can't even have an omelet and the service sucks. The staff at the counter was rude and unprofessional overall experience I will spend my money elsewhereGenuine Expedia guest review
"Nice hotel - picked for its location"
The hotel is very clean. The lobby staff and housekeeping crew are very friendly and will help out in any way. The room we stayed in was two double beds - very (and I mean very) bouncy with two Euro pillows and two down pillows on each bed. Even though our bedspreads were ripping open in a couple spots, the beds were comfy enough that we had no troubles […] falling asleep. The bathroom has a very quite exhaust fan and a "barn" style sliding door - very spacious. The privacy curtains are a very nice touch since the sun was very bright in our room each morning. We did not use the pool, hot tub, or exercise room while we were there - but they all looked very welcoming. We did use the laundry room - they had soap but no fabric softeners or dryer sheets, which made for some static clothing once done. All-in-all a nice hotel, within walking distance of a lot of things to do in San Jose and close to the highways. Read moreGenuine Expedia guest review
"Will never stay here again!"
My girlfriends and I have been staying in San Jose every year for the past 7 years while we attend the hairshow at the convention center.. This year we were thrilled to get a reservation at the marriott since it's so close to the convention center and looked like such a nice hotel.. Boy were we wrong! Besides the fact that the hotel would not give us […] the hairshow price because I booked online.. They were extremely rude! Upon arriving the valet guy dinged my girlfriends car door and tried to cover it up... We killed a gigantic cockroach that had made himself comfortable in our appetizer spread.. And our coffee we ordered in the morning never arrived.. And on top of that the hot tub was cold. So anyhow next year we will try our luck at the hilton down the street.. I will never give my hard earned money to a marriott hotel ever again... Read moreGenuine Hotels.com guest review
Response by San Jose Marriott I apologize for your experience. The rates are not guaranteed till you book. Unfortunately we didnt have the rate available when you booked. Did you bring the valet experience and the cockroach to someones attention. Unfortunately with the hairshow so many guests came in with cardboard boxes and we responded to this incident
"Nice and Clean"
The hotel experience very nice and clean. The staff are very polite and always with a great smile every-time we where greeted by a employee the hotel and the rooms are very clean. I do recommend to everyoneGenuine Expedia guest review
"San Jose Marriot"
Great place to stay. Everything within walking distance. Nice clean hotel great customer service. Nice bar and restaurant with good happy hour menu.Genuine Hotels.com guest review
Expensive hotel thanks to "hidden fees." Interesting location--locals can be down right frightening. It's nice enough, but we won't be back either. I'd rather pay more where all rates are clearly defined.Genuine Hotels.com guest review
Response by San Jose Marriott I apologize for your experience. I am sorry we didnt live up to your experience. We will evaluate your comments and work on correcting them. w elook forward to welcoming you back.
"Nice hotel, poor parking options"
This is a very nice hotel. The one and only complaint would be the lack of reasonable parking options.Genuine Expedia guest review
The customer service is impeccable. Super friendly staff that caters to your needs. The rooms were clean, and the hotel is located in the heart of the city, with great restaurants and shopping close by. One of the nicest hotels I've stayed in, especially for the price.Genuine Hotels.com guest review
I really liked when I called down for informaiton they called me by name. Excellent service all around.Genuine Hotels.com guest review
"Too far from convention center"
I never made it to this hotel because it was too far from the convention center. I ended up booking a room for full price and still had to pay for this non-refundable room.Genuine Expedia guest review
"The hotel lobby and staff are nice"
The room it self was not well ventalated. It also didn't feel clean. It was also loud you could hear the person next door using the restroom. Everything had a nice aperance and the staff was nice and friendly.Genuine Expedia guest review
Overall stay was great. Staff were great. Only bad thing about it was that parking was bad (as expected).Genuine Hotels.com guest review
"Good location but horrible staff"
At 1am there were people in the hall yelling, the cops arrived and were dealing with the situation until 3am. When I asked for a late check-out they told me no, even though they were not able to handle the chaos until 3:30am. I parked my car in valley, BIG MISTAKE!! It took an hour for me to get my car.Genuine Expedia guest review
Response by San Jose Marriott I want to apologize for your experience. We do not screen our guests and sometimes we have guests that dont respect the others and end up being noisy and we end up evicting such guests. the main reason we couldnt extend your room was that we were sold out and we need every room by 4 pm for the people checking in as we had a big conference the next day. I hope you would give usa nother chance.
I received a very warm welcome from the time I drove up for valet parking until I checked out the next morning. The staff was very accomodating and it was clear they wanted my stay to be pleasant.Genuine Expedia guest review
"good business location"
relatively close to museums. unfortunately they were working on the electrical system and everything was powered off between 1 and 5 AM - which is no big deal but because of that the hotel at large became stuffy. Their aromatics became overpowering. parking is a little expensive but there was no other choice.Genuine Hotels.com guest review
"Power in my room was out from 1am to 4am"
Everything about my stay was fine, but once I checked in I was told that the power in y room would be out from 1am to 5am. No offer of discount or another room. Too tired after driving and schlepping, didn't protest. Wish I had. Was still up watching TV when the power went out, just decided to go to bed. Was awakened at 4am when lights came on. Though […] I was notified, this still kind of sucked. Also, not sure of the reason for the power outtage. Seems maybe they're trying to save money? If so, there are better ways. Not cool. Read moreGenuine Expedia guest review
Response by San Jose Marriott i apologize for your experience. We communicate dby email and also through hand out sat check in . We offered to move to nearby hotels. power outage was from 1 to 3 am. All our emergency lighting with generator was in place and guest waere provided with fashlights. We will continue to advise our customers with routine repairs or maintainence.
"Great place to stay!!"
There were only 2 things I found were less than what I expected: #1, they allowed children (kids under the age of 16) to hang out in their bar around 10pm. We had just gotten back from.the Sharks game, hoping to settle down in their bar and have some drinks but were utterly put off by the screaming, dancing children and their parents in the bar. There […] was a cheer competition that was ending that weekend, but I find it highly unprofessional to alloe children in a bar screaming, dancing and singing. #2 the hotel entrance for cars is compact and hard to spot if you dont know what you are looking for. I opted for Valet rather than bother with self parking, which I found was worth it. All the staff were friendly. We booked for one night, Sharks game weekend. Room was great, staff was friendly. The Valet service was nice as well. I would have given 5 stars if not for the children in the bar. This put both of us off and we ended up at Gordon Bierchs down the street some, which we did not regret at all. Read moreGenuine Expedia guest review
"Nice hotel close to San Jose Convention Center"
Nice hotel stay. The hotel is connected to the San Jose Convention Center, which made it very convenient since I was attending a conference there. The room was clean and the bed was very comfortable. The pool area was nice, albeit a little small. The fitness room was great, too. Had everything you need to get a good workout in.Genuine Expedia guest review
Comfortable queen beds, clean and friendly staff. Connected to convention center so easy to go to and from for cheer competition. About 10 minute drive to Santana row and mall.Genuine Hotels.com guest review
"Santa Clara Baseball"
Nice full service hotel side street close to the college!Genuine Expedia guest review
Got corner deluxe room with king bed. Felt a bit small. Geared more to business person. staff was great in fixing several mishaps. Will stay againGenuine Hotels.com guest review
"Centrally located to downtown venues"
The staff was most accommodating when I found that I would need a room with a sofabed. They put me in an "accessible" suite which turn out to be quite spacious and just perfect for the additional person.Genuine Expedia guest review
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