"Great trip, great hotel"
I've stayed in this hotel for two nights, the experience was great. The room is clean, the staff is nice. When you call the service center, they will immediately respond your order. The position of the hotel is great too, walking around in the morning is wonderful thing.Genuine Expedia guest review
Response by San Jose Marriott Thank Youu. We are glad that you enjoyed yur stay
"Nice hotel with amazing view but..."
Never been to any Marriot Hotel and was expecting an above average experience. The view was amazing and the bed comfortable but room was not the cleanest and everything was an additional charge. Very overpriced and would not stay here again.Genuine Expedia guest review
Response by San Jose Marriott we want to thank you for your business and I want to apologize for your experience. We will share your comments with the team and correct any areas of opportunity.
Nice hotel with a friendly staff. It is great that it is attached to the convention center...Genuine Expedia guest review
Very convienant, staff very helpful and friendly.Genuine Hotels.com guest review
Valet service was awesome! The scent of the hotel as you walked through the door was amazing. The service and cleanliness were perfect. I would highly recommend this hotel and will definetly return.Genuine Hotels.com guest review
"Close to SAP Pavillion"
The SJ Marriott was beautiful and very clean. Unfortunately, it is not in the best part of town and I would recommend driving and not walking to the SAP Pavillion.Genuine Hotels.com guest review
"Nice hotel attached to the comvention center"
When i checked in, my room that i had booked with two double beds was unavailable and i was told there was only a single king bed room available. The problem was, there were two males staying in the room, and we werent sharing a bed. The woman downstairs sent up a roll away bed and waived the fee. I dont think the mix up was the hotels fault, i believe […] expedia was to blame. Good hotel in the convention center. Parking is $20 a day. Read moreGenuine Expedia guest review
"Anaheim VS San Jose - No comparison"
After having a wonderful experience at Anaheim Marriott 2 weeks ago, we opted for a stay at San Jose Marriott while attending a concert. Front Desk staff was nice, room clean and nice. Not enough service in the bar and long waits. No munchies whatsoever for late night. Not even a chip/snack vending machine on premises. We were told to try somewhere […] down the street. We will not be back. Read moreGenuine Hotels.com guest review
"Very Disappointing Marriott Repeat Experience"
My wife and I have stayed at this property previously over the past two years the last time a year ago and we rated it very highly. Unfortunately this trip with our child wasn't a good experience. We had booked and paid for a two bed Concierge room but arriving at the property was told there no two bed rooms were available - despite our pleading and […] paid reservation - but a Jr. Suite was available with a pull out sofa at the same price. First tip things weren't going to go too well. Walking down the hallway to the room we encountered duct tape (sorry about the dark pic) holding the hall carpet together. Tip #2. Entering the Jr. Suite we found that it was a handicapped room featuring a no-threshold shower with a short shower curtain. Tip #3 this was going to be a unpleasant experience. Showering flooded the entire bathroom floor. Then there was a cheerleading and volleyball tourney in the convention center which packed this property and the neighboring properties with way too many energetic young ladies bouncing around at all hours. Unfortunately since our stay a year ago, outside the lobby the property has significantly 'tired' from wallpaper seams starting to un-glue, banged up and heavily scuffed walls, faded common area carpet. Couple all the above with a less than helpful, uncaring check-in person with the coupe de grace of 2 day uncleaned vomit on the sidewalk next to the drive entrance and we most likely won't return. Behind the property is $7 overnight parking. Read moreGenuine Expedia guest review
Response by San Jose Marriott Unfortunately we were sold out of double beds long time agoand we upgraded you to a jr. Suite. Wea apologize for your experience and will share this with the department sand correct them immedietly.
"Don't Stay here."
Every time i've stayed here i had a problem. The first time was being charged for using the wireless internet with a cellphone 3 times for a total of over $50's. Then when i confronted the front desk they said they would removed the charge, i looked on my receipt and they charged me again. The second time i stayed here i was charged $250's for a smoking […] deposit, i never smoked in the room but i am a medical marijuana patient and because i had medicine on me and they said the room smelled like marijuana i was charged. the smoke detector was never set off once. I tip every single person that i come in contact with at this hotel and spend hundreds of dollars, i will not be staying here again. i recommend the FAIRMONT, instead. Read moreGenuine Hotels.com guest review
Arriving to the hotel, it was beautiful. Concierge was so incredibly helpful, giving us locations around the area that offered food and drinks and even gave us a map. Room was beautiful and the bed was so comfortable. Definitely a hotel I would recommend and stay at again and again.Genuine Hotels.com guest review
i will not stay there again.Genuine Hotels.com guest review
The room was unexpectedly wonderful! My stay was short but very sweet. I will definitely stay again. Thank you for making a long drive into a great trip!Genuine Hotels.com guest review
"sharks v bruins"
Great room, clean, fresh, comfortable bed. Nice walking distance and dt area between hotel and sharks arena. We will be back, even though the Bruins won!Genuine Hotels.com guest review
"Nice hotel close to museums, and convention center"
I planned to attend a Car show at the San Jose convention center. I decided to look for a place to stay. I saw this hotel and really like the fact that it is just besides the venue. I got surprise that they have room available @ 2:00 AM Saturday the day that I want to stay. I was able to book a room for an overnight stay with my family. I got excited […] because the things that I want to do that weekend are just a short walk from the hotel. Overall I was very satisfied with the stay and created new friends with the hotel staffs, they make our short stay very relaxing and enjoyable. Will definitely coming back and will recommend it to my friends and family. Read moreGenuine Expedia guest review
"Very nice hotel"
I will defenetly stay there again and a very good price too.Genuine Expedia guest review
We stayed for NYE. It was the perfect walking distance to dowtown and Mortons Steak house plus I wore heels.Genuine Expedia guest review
"Great stay for Sharks fans"
This was our first time at the San Jose Marriott. Easy walk to the Shark Tank from the hotel for hockey fans. Lots to see in the immediate neighborhood. Our room was on an upper floor and it was quiet and clean. Good view of Downtown San Jose... The parking situation is poor. We paid for valet parking.Genuine Hotels.com guest review
First time I have stayed here. Will definitely be back.Genuine Hotels.com guest review
"Marriott San Jose"
Very nice hire anchored to convention center. The elevator was pathically slow . I wondered if they were all in service. The room was very nice but no refrigerator.Genuine Hotels.com guest review
"Great location downtown, slow internet"
Rooms are nice, location can't be beat.Only downside was slow internet.Genuine Hotels.com guest review
"Great downtown location!!"
We were pleased with everything about the Marriott in San Jose. Will stay here again!!Genuine Hotels.com guest review
I came to this hotel for a medical device conference and it was great. The location was fantastic and I was able to get to wherever I needed to go just by walking. The room was perfect and so was the concierge service. Will be looking forward to staying here again in the future.Genuine Hotels.com guest review
"Great stay in San Jose"
This is a comfortable hotel close to a lot of things in town.Genuine Hotels.com guest review
Only thing it needed was a refrigerator in the roomGenuine Hotels.com guest review
Nice hotel,very nice staff and would definitely use hotel again.Genuine Expedia guest review
Not bad. I would say that Hotesl.com definitely has the best prices. If anything, I would give Hotels.com a 9.5 out of 10, which is really high. Great website, simple to use, clean, and easy to navigate. The site also makes it extremely user friendly with good customer telephone service. So, with that said, the best prices were on this site. Now back […] to the hotel: its not bad, but my biggest complaint would be, the price. Is it worth the price? This is really up to the visitor, if price is an issue? For me, well, price reflects the quality of what you are purchasing as a customer. The rooms could reflect the price. Maybe they could be more tailored to the city? A hint of the area you are visiting, something that distinguishes it as unique and distinct, instead as just a simple , monotonous, and same homogenous Marriott that is common in every hotel. Maybe thats why its the "same ol' same ol…" Anyhow, not bad. Read moreGenuine Hotels.com guest review
"Close to good restaurants"
We were going to the Cable Car Classic men's basketball tournament at Santa Clara and our team was staying at the San Jose Marriott. The hotel had a good workout room, the breakfasts were delicious as was the Happy Hour food and the elevators were fast with no waiting. We could walk safely to the San Jose restaurants and museums--a wonderful four d […] ays. Read moreGenuine Hotels.com guest review
"Fancy hotel and close to stadium for cheap"
Nice staff, fancy lodge, good view, close walk to stadiumGenuine Expedia guest review
"Convenient for events at convention center"
Good hotel. Convenient if you're going to an event at the convention center. A little too pricey for the size of the room. Since I'm from nevada I'm used to a luxury suite for $172, not a concierge room for that price.Genuine Expedia guest review
Great overall stay.Genuine Hotels.com guest review
Nice hotel but restaurant very expensive. Bacon and eggs was $17.00. Also the little store to buy a drink for the room was $3.99 for a 20 oz bottle.Genuine Hotels.com guest review
arrived at11pm，was told my king bed was not garanteed…Genuine Expedia guest review
"Well worth it!"
I thought this was a very nice hotel. I expected it to be ordinary but it wasn't They had lovely "finishing touches" that I enjoyed. The desk in the room even had a return which you could use with the comfy chair instead of sitting at a desk. Great for those of us who work on trips. Also enjoyed the hotel's products. Room service was overpriced -- but […] where isn't it. Good location but no shopping in the area. Read moreGenuine Hotels.com guest review
Service was great, awesome restaurant and bar, and the rooms were always clean.Genuine Hotels.com guest review
"Best Marriott I've Ever Stayed In"
Fantastic from the moment you step inside! Smells good, looks good, feels good! Only downside was morning buffet service was incredibly slow. Other than that, it was terrific! ;-)Genuine Hotels.com guest review
"San Jose Marriott"
Love the staff here, very welcoming and willing to answer any and all of my questions. Rooms were great, very comfortable and a lot of room to roam around. All in all a great experience, if I ever come back to San Jose, I'll definitely be staying here.Genuine Expedia guest review
"Vacation in San Jose?"
The hotel was clean, pretty and the staff was fantastic. I have to say, it was some of the best Room Service Espresso I have ever had. Hot, not burned and right on time. I did think it was odd I was allowed on line to buy the Consinger level when in fact on the weekends...its Closed? They made up for it by Comping 5 buffet breakfast. All goodGenuine Hotels.com guest review
Cons: Extra for Internet in your room. MUST pay for daily valet parking and coordinate with them to get your car (That's common in most big cities). My personal pet peeve, only one cup of regular and one cup of decaf coffee in the room with a one cup coffee maker (Note: The front desk will give you as much coffee/tea as you want if you ask them). Pro's: […] Central to San Jose (That could also be a CON). Easy to get to and from the hotel. Room was clean and comfortable, staff was friendly and helpful. Overall, very comfortable and enjoyable. NOTE: If you go during the week expect to pay a premium, weekends you can find a great rate. Read moreGenuine Hotels.com guest review
"Fancy structure but ordinary experience."
Good location but nothing much more than that. The bathroom was dirty and the check in staff was not generally interested in providing good service.Genuine Hotels.com guest review
Great anniversary spot.Genuine Hotels.com guest review
"Does not offer the high end Mariott Exp."
Good lobby and valet staff and thats about it. The check in folks were very short, abrupt and in no mood to discuss options. The bathroom was extremely dirty and multiple cleaning did not help. The housekeeping staff was not interested.Genuine Hotels.com guest review
Excellent location if your event is at the convention center. Staff was very friendly! The room was very clean and comfortable! Would highly recommend this hotel.Genuine Expedia guest review
"Good business hotel"
The room was clean and the hotel was well maintained. Note that you have to pay extra for wireless and the valet. Valet parking is mandatory but the valet is understaffed so prepare to wait a while for your carGenuine Hotels.com guest review
All was wonderful except there was no affordable restaurant in the hotel.Genuine Hotels.com guest review
"Very clean and quiet. The perfect stay."
Clean and quiet. Needed a fan in bathroom. Temp. with fan off was perfect. Clean hallways and nice staff.Genuine Expedia guest review
The staff are super friendly - from the front door to reception you are greeted and smiled at by at least 5 people. First class.Genuine Hotels.com guest review
We typically love the Marriott. My wife and I checked in for a weekend get away. We immediately noticed that the carpet was wet. It obviously had recently been cleaned. We called and switched rooms. The next room.......... Wet carpet. We called the front desk and they didn't seem to care. This is Not my typical Marriott experience. I would at least […] expect an apology or some sort of discount? Read moreGenuine Hotels.com guest review
"Beautiful hotel in downtown San Jose"
This hotel is gorgeous and immaculately clean. Pros: clean, great location, nice pool and fitness room, excellent housekeeping staff! Cons: $20 a day to park at your own hotel! We parked down the street for $7. $18 for breakfast when many hotels offer free continental breakfast these days. Double beds are waaaay too small for two people, we would get […] the king size next time. Check-in staff varied: one totally indifferent woman and one incredibly kind and helpful, older gentleman. The valet guys/doormen felt like circling vultures rather than hospitable hosts. But still, really beautiful facility! I would stay here again, unless I really needed extra beds...don't think I could do the double beds again. Read moreGenuine Expedia guest review
"Great Location, very central"
The San Jose Marriott proved to be in the heart of San Jose night life; with very good nearby restaurants and cafes within walking distance. If anything needs improving, it would be the parking valet service. The hotel is well patronized by guests and conference goers, including weekends. The valet staff were kept running; but, during peak periods, […] the hotel should add additional valet staff - a 15-20 minute wait for your car to be brought around is unacceptable. Read moreGenuine Hotels.com guest review
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