Surprised with their quality of service for this level of a hotel. When I complained something about their service (because they didn't know anything about downtown SJ!!!), a guy at the front desk made all kinds of excuses. Never apologized!!! REALLY!?!? Aren't you Marriott??? And later on, I asked a concierge to bring us something to our room. I waited […] for 30mins but it didn't come. So I called the concierge again. I just said "I haven't got the thing I asked yet." Then this woman got somehow upset and never apologized!!! Maybe this is the way the employee at Marriott are trained- "never apologize to customers............" Read moreGenuine Hotels.com guest review
Response by San Jose Marriott We want to sincerely apologize for your experience. You and your business is extremely important. Though we did not live up to your expectation sthis time, we hope we can make it up to you on your next visit. iwill share your comments with the team.
Room and hotel were nice but the surrounding neighborhood was poor. $31 for parking was way too much:(Genuine Hotels.com guest review
I was nice to stay with Marriott , the price is very good for that quality and service Location is fantasticGenuine Hotels.com guest review
"Looks can be deceiving"
Positives- The hotel was RIGHT downtown and was close to just about everything you would need. The exterior and lobby area was GORGEOUS! The staff were incredibly friendly and courteous...way above par. Negatives - This hotel charges for parking....and if you do opt to pay extra in your room rate (for parking), it is Valet. So, you have to have your […] car brought to you every time you need something. The rooms are OK....nothing spectacular at all. Not worth the money. They nickle and dime you TO DEATH!! I'm surprised they do not charge you to flush your toilet!!! Read moreGenuine Hotels.com guest review
Excellent stay. Will be back.Genuine Hotels.com guest review
"Great Downtown Location"
I decided to stay at the Marriott due to the attractive rate and the fact that it was centrally located to where I needed to be while in town. I had eaten at the restaurant within the hotel in the past and I therefore had a sense of what to expect for my stay. The Marriott did indeed live up to my expectations. The facility was top-notch, the room […] was clean and well-appointed, and the staff were generally very helpful and friendly. If I had any complaint, it would be in the fact that you have to pay for things like parking and internet - and the pricing for these "extras" are not cheap. Nevertheless, the discounted room rate plus the cost of all these extras was probably lower than what the non-discounted room rate normally would be. Read moreGenuine Expedia guest review
""Don't pay for a corner room ""
We paid for what is consider "corner room with a view" and because we arrive late they book all of them, so they put us in a regular room . Then they told us that on corner rooms it's first come firts serve it doesn't matter if you paid for it or not.Genuine Expedia guest review
"Decent pad in San Jose"
Very close to the airport and in a lively area. Clean and efficient but bedding could be upgradedGenuine Hotels.com guest review
"Very nice downtown hotel"
Staff is friendly, and the hotel is very nice. The price was right and the location is near many downtown San Jose attractions such as the Center for Performing Arts. If you are in the bar at happy hour, order the Ahi Poppers; you won't be disappointed.Genuine Expedia guest review
We found this hotel to be extremely clean & quiet. Staff was friendly & helpful. Our trip was to go to the Improv, the location was great only about half a mile walk. Felt safe in the area of the hotel & the area we walked through to get to the Improv. Price was fair.Genuine Hotels.com guest review
I have stayed at this particular Marriott Hotel numerous times and I was once again extremely satisfied with the hotel and all of its amenities. The staff was very professional and helpful and the room was wonderful.Genuine Hotels.com guest review
"not 4.4 stars- just ok"
Perhaps I'm spoiled by the magnificent hotel properties in Las Vegas, but this wasn't a 4 star room. Not bad. Clean. Linens on bed looked a little tired, but clean. Hot water was piping hot, but turn it down just a little and it was cold? Service at valet and front desk excellent. Lobby is beautiful. Rooms just OK. Disappointed.Genuine Hotels.com guest review
Response by San Jose Marriott Thank you for your comment. We are always working hard to keep this hotel in an excellent condition. We are in the process of renovating our hotel. All our meeting rooms are completed and our rooms renovation will begin next year. We look forward to welcoming you again.
It's my second time staying here & may I say that I've loved both stays! The service is phenomenal & the room was amazing. My friends and I were looking for a hotel close to the Convention Center & the Marriott is right next door, which I love! I'm definitely coming back! I can honestly say I enjoyed my stay 100%Genuine Hotels.com guest review
"very clean room with a view"
I was greeted as soon as I walked into the hotel. The room was super clean and was upgraded to a larger room with city view. I would stay at the San Jose Marriott again!Genuine Hotels.com guest review
Once you get past the craziness of the valet parking, everything was smooth sailings. Check-in was fast and easy. The hotel is walking distance to everything. From dinning out to heading out for dancing. Would stay there again.Genuine Hotels.com guest review
Me and my girlfriend had a great time at your hotel. Great Service very clean and very friendly, we would think about Marriot Hotel for our next date.Genuine Expedia guest review
"Great location ."
Great location. We went to see a concert at the SAP. It was a 15 minute walk to the venue. There are plenty of restaurants in the area.Genuine Hotels.com guest review
"Nice hotel downtown."
Everything was wonderful. The room was extremely comfortable. The bed was great. The fitness center was good.Genuine Expedia guest review
Nice room for the money. I would recommend to a business colleague or friend. Thanks!Genuine Expedia guest review
Stay was good. Was here for the San Jose Jazz Festival. Very convenient.Genuine Hotels.com guest review
"Awesome service from staff."
Stayed three days and was very happy with the service.Genuine Expedia guest review
Room with two doubles was tight for four people. Over all every thing was great!Genuine Hotels.com guest review
"Wedding in San Jose"
The hotel is very nice. Staff is great. The negative about our stay was that they didn't have any pay per view movies to watch while we were there. They said that they were adding them in about a week or two. The other negative was that there isn't a convenience store nearby for inexpensive water bottles & sodas. We got back to the hotel late after […] a wedding & the small store inside the hotel was already closed. We paid $9 for a water bottle & $4 for a soda through room service. Read moreGenuine Hotels.com guest review
"Great location close to everything"
Room very nice. Close to everythingGenuine Hotels.com guest review
"Close to Downtown"
We enjoyed our stay and would definitely return again. The room was a reasonable size for having 2 beds and the beds were comfy. The staff was friendly. The outdoor pool & surrounding area was nice and we spent some time sunbathing before going downstairs to Tanq Bar. The bar was small but their food was pretty good for bar food, they also had a DJ […] there that night even though he was late. The next day we had brunch at Arcadia Restaurant which is also in the hotel, we loved it! Read moreGenuine Hotels.com guest review
"Close to museums"
Very comfortable. Every single staff was extremely polite and friendly. Always willing to help. My whole family enjoyed the stayGenuine Hotels.com guest review
"Overall a great stay!"
All was great with the exception of 2 things. First we placed our breakfast room service order using the door tag and 1 of the 3 breakfast was not made/delivered. We were trying to save time by ordering room service because we wanted to be on the road by 8:30am. We almost made it with the exception of when I called to have a bellman come up to get our […] bags (which he promptly did)and for the valet to retrieve our car, it was not communicated to the valet to get our car even though they asked for my valet ticket number. All of this caused a delay in the start if our day by 45 minutes. Other than those 2 things, we enjoyed our stay and would stay again. Read moreGenuine Hotels.com guest review
"Better value than Santa Cruz hotels"
Our destination was Santa Cruz Beach Boardwalk but we decided to stay in San Jose because you can get a better motel for the same price. The rooms were very clean, modern, and updated. The only problem is nothing is free for example wifi, breakfast, or to print our tickets like other motels I have stayed at. We reserved two queen beds but we had to […] stay in a room with a king bed because they were all booked. Other than that it was great! Read moreGenuine Hotels.com guest review
"Way Too Hot"
With windows facing west on a 90 degree day, checked in, room was probably 85 degrees. It took until about 3 AM to get the temperature down to a comfortable level. Totally inadequate A/C system. Do better. Everything else was great.Genuine Hotels.com guest review
The hotel and staff were amazing. I was traveling with my two daughters and niece (ages 12, 11, and 8). The room was clean and extremely comfortable. We were given a corner room with 2 double beds. After going to the Children's Discovery Museum, we spent time relaxing at the pool. Room service was timely and the food delicious. We were given extra towels […] for our room and yummy chocolates. The following morning, we had breakfast at Arcadia. The food was so very good and the staff at the restaurant were amazing with the girls. Every person we encountered in the hotel gave us impeccable service. I will definitely recommend this hotel and return with my girls. Read moreGenuine Expedia guest review
Great hotel with an awesome location. Customer service was phenomenal and the room was very clean. I can't wait to go back.Genuine Hotels.com guest review
"Real estate agent"
Nice view, good place to stay., if room a little bigger would be perfect.Genuine Hotels.com guest review
We were there on business that required us to go in and out of the Mc Enry Convention Center which was connected to the hotel. We had a corner room (801) and the view was BEAUTIFUL! It was a king deluxe and we actually brought our full sized aero bed to accommodate our 14-year old son. It was a perfect fit. The bathroom was HUGE! Every single person […] in that hotel was super nice, and they fulfilled our requests with a quickness! Super easy access to all of the downtown eateries and stores! Thanks San Jose Marriott for making our stay a memorable one!! Read moreGenuine Hotels.com guest review
The TV didn't work each time I turned it on. I had to call maintenance to get the signal to work. The excuse I got was that they were upgrading their Hi def. Room service was fact, pleasant and efficient. Service in the restaurant was pitiful. Pancakes were raw, the omlete was no where near what I requested. We sat next to a couple who said order beverage […] now because you can't be sure it will arrive. They asked 4x for juice and never got it. Read moreGenuine Hotels.com guest review
I stay at Marriots because they are pet friendly. This Marriot charged me $75 pet cleaning fee bit I wonder why since the room we stayed in smelt like dog urine so apparently they are not cleaning well after people leave with their animals! Had to call maintainace cause the sound on the tv didn't work and he got it to work but after we turned it off […] we could not get it to work again. Disappointed in this Marriotts stay. Read moreGenuine Hotels.com guest review
Response by San Jose Marriott The pet fee is something we collect from every guest that has a pet and we thoroughly clean he room. I apologize if you were not happy with the room. I will share your comment with the team and make sure you have a great stay again. We look forward to welcoming you back
"4th of July weekend."
The staff was terrific and very helpful in assisting with directions to local restaurants and some necessities. Really enjoyed the view of the fireworks show from our hotel room.Genuine Expedia guest review
"Great Location and Staff, Uncomfortable Mattresses"
For a Marriott, we expected a bit more luxury. Overall the hotel was very clean and the staff were friendly and accommodating. We were there for an event at the convention center. It was very convenient having the hotel connected to the center. However, the hotel only had 4 elevators and with so many in attendance for the event, we often experienced […] long waits for the elevator. The other disappointing aspect was the size and condition of the mattresses. They were small (full, not queen) and were squeaky and hard. The rollaway for our son was more like a box spring than a mattress. We were able to change rooms, but it didn't make much difference. The beds were still uncomfortable and we did not get good sleep. We expected better of a well known hotel. If Marriott updates their mattresses we would stay there again, otherwise we will stay at one of the other nearby hotels. Read moreGenuine Hotels.com guest review
Professional service of staff, excellent location, prompt check out, likely to recommend to others.Genuine Hotels.com guest review
The Staff was excellent :)))) the Bed is too soft for me , the room was room was nice but the bathroom was not designed with lock on the sliding door?? Unfortunately the TV had blown speakers (piece of junk) the Hotel in general was beautiful and located centrally.Genuine Expedia guest review
"Comfy and convenient"
Right in downtown SJ so there's plenty of good eats and bars around to keep you busy. The hotel was so peaceful and quiet, though, giving you a place to relax after all the fun out.Genuine Hotels.com guest review
"We went to the thakwondo in the convention center"
I like that it was next door to the convention center it was just a walk away for me and my son. We felt like we were in the middle of everything food, play, things to do all around us that was nice. Even though we did not bring home any medal we were ok. Over all it was a nice trip, We had a good time and that's all that I want.Genuine Expedia guest review
Hotel was very nice. But everything is expensive at the hotel and around the hotel areaGenuine Expedia guest review
"Night at Marriott"
The overall experience was superior, I would definitely come back. Place is nice and service is great!! :)Genuine Hotels.com guest review
Great view! And super nice! Really easy access to convention! Also really close restaurants!! My wife and I enjoyed it a lot!! I will totally be staying here again!!Genuine Expedia guest review
ExcellentGenuine Hotels.com guest review
"Downtown Silicon Valley stay with great service."
The management should be congratulated all the employees receive 5 star rating from the reception to the valet all outstanding, This just doesn't happen on its own. My only complaint was the roof top lounge was closed on Saturday nights this seemed dumb.Genuine Hotels.com guest review
"Good downtown choice"
Typical Marriott - exactly what we have grown to expect in terms of excellent customer service, cleanliness, amenities. Two deficiencies: too much charged for wireless. Other hotels in the area offer free wi-fi, and so should this Marriott. Parking was too expensive. Yes, downtown parking is never cheap, but hey ask about ten dollars more than others […] in the area. Oh, one other thing: the little shop in the lobby did not have the Mercury News, but should have. Read moreGenuine Hotels.com guest review
nice place, good location, helpful staff. valet is pricey. recommend to anyone.Genuine Expedia guest review
No airport shuttle!Genuine Hotels.com guest review
The hotel staff was wonderful. Room service was awesome. The tanq bar happy hour left a lot to be desired. They were out of three items I wanted to order and when I did have a drink it wasn't great.Genuine Expedia guest review
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