A very run-down motel type of hotel, dirty, small, unfriendly.Genuine Hotels.com guest review
Customer service is totally poor. They are not act like customer service. Ad a mater of fact I hate the way they treat me. Never go back in that facility. This is the second times I went there and they are not good at allGenuine Hotels.com guest review
"Terrible hotel in a terrible area."
We arrived late and the "24 hour" reception was empty. Lights on, but nobody in the office. I had called earlier in the day to let them know we would be arriving late and they said "okay, no problem". I tried banging on doors and windows, rang the buzzer but nobody ever came. I called the office from my cell phone and could see/hear the phone ringing, […] but obviously nobody answered, not even an automated machine picked up. We waited for ~25 minutes and just left and found a better hotel down the road that actually had someone at the front desk. Now I have to figure out how to get my money back since I pre-paid through hotels.com. What a pain. Read moreGenuine Hotels.com guest review
Vending machine didn't work pool was covered in grassGenuine Hotels.com guest review
"fun times with grandma and aunt....."
was their on for a thanksgiving weekend to see grandma and my aunte when arrived checked in got a non smoking room on the second floor area was quiet I slept well not bad for the price and being a older travel lodge. the only thing was I went to market to get a shower rubber pad to stand on while taking a shower the tub was very slippery without it […] .....lol Read moreGenuine Hotels.com guest review
"Not bad for the price! Great location off 101."
Simple room. No clock, tiny refrigerator. A fair amount of noise but not too bad. Ice maker was dead.Genuine Hotels.com guest review
The hotel is in a good location. Just off the highway a few blocks from downtown San Rafael. Not much to the place. But if your looking for an inexpensive, clean place to sleep, take a shower and take off. This is it. It's only a 5 minute walk to Terrapin Crossroads. Which was perfect for me. I could walk there enjoy the food and amazing music, till […] late night, and then walk on back to the hotel. I will definitely be back. Read moreGenuine Hotels.com guest review
"Tired but OK"
Old motel, similar to the by gone days of Motel 6. Kudos to the owner for at least trying to update the interior...maybe they need to get a professional next time. Overall, a reasonable 1-2 star hotel. Next to the freeway so expect some road noise.Genuine Hotels.com guest review
Averagelodge.....Room was small, smelled a bit, but once the windows were open it got better. Knock down for waking me up @ 9, asking if I was checking out. Know down again for the mechanic next door with the air guns going off at 905 am. Plus one for the awesome coffee shop across the street.Genuine Hotels.com guest review
"a five star in this price range"
very good value for the price. Pleasantly surprised by the condition of the hotel and the oversize bathroom - this was an handicapped room.in this trip we stay in 3 different hotels and this was by far the most comfortable and the one we pay less.Genuine Hotels.com guest review
"very good for the price"
I stayed in a room which was a smokers room, but it was a very cleanGenuine Hotels.com guest review
"OK except for Bed!"
Courteous manager. adequate breakfast. no closet. the bed was very uncomfortable. everything else good.Genuine Hotels.com guest review
"Old school bathroom :D"
Hotel has an old stile bathroom. Room was super clean.Genuine Hotels.com guest review
"daba in San rafael"
Unit must refurbishGenuine Hotels.com guest review
We were really satisfied with our stay. I read so many negative reviews about this place but none of them were true for us. The place was clean, comfortable and I was surprised to find a refrigerator, a microwave and a coffee maker in the room since it wasn't mentioned in the description. The only thing you probably should realize is that there is no […] breakfast area. The food is put out right there by the reception, you pick what you want and take it to your room. But the breakfast itself was pretty good - coffee, juice, cereal, pastries, bagels, cream cheese, fruit - enough to fill you up for a while. Overall, we had a very pleasant experience. Thank you. Read moreGenuine Hotels.com guest review
"needs to be improve"
Well first the comforters were ripped, the TV remote control was taped up so it can hold the batteries and the main door of the room was all mess up oh and the person in the front desk didn't have really good customer service so I'll go back and book a room again only if I have to.Genuine Hotels.com guest review
"A good stay"
The room had been updated and was quite comfortable. The bed was way too hard but hey, it's a hotel! The breakfast was actually pretty mediocre (bagels, cereal, fruit and terrible coffee) but the coffee roaster across the street was well worth it.The rooms weren't too noisy and the AC worked very well. Free wifi is a huge plus.Genuine Hotels.com guest review
"It's ok- but don't expect attentive service"
It was ok.... the ceiling fan in the bathroom was falling down and there was ants in the bathroom. When we got there they were bad, but I spent some time killing them, and by the second day there were less. The linens were clean, but the bedspread was a bit shabby, Had a fridge, iced over in the freezer, but no microwave. The towels and pillows were […] nice--- the lumpy bed? Not so much...... For a king bed, it was very shaky if someone turned over, and there's only 12 tv channels- three of which are Fox, CBS and ABC news, 2 Mexican channels, two are sports channels, two are informercials, One is disney and the other two are misc. Only free channels. BORINGGGGGGG! As I checked out, some screaming brat was yelling "MOM! GET IN HERE! I WANT........"." AND SHE LEFT ME AT THE DESK TO DEAL WITH HIM AND NEVER CAME BACK!!!!" I wanted a 'final bill' but never got it.... I'd rather stay at Marin Lodge.... Read moreGenuine Hotels.com guest review
Hotel was disappointing. While the motel was supposedly non-smoking (kinda hard to tell with signs saying it was OK and others not) the room smelled like it had not been cleaned of the smoking smell. Very outdated, worn out motel. Tub was so strange I decided to not take a shower at all! Air ventilation poor and loud. Won't be back!Genuine Hotels.com guest review
Had no idea it would be this bare minimum from reviews. Fixture hanging down in the bathroom, 2 screws would have fixed but they just don’t care. A tiny bottle of what could have been shampoo was it. Just a really marginal spot and I would have thought at $99. it might have had some decent toilet paper! Sorry, no I would not recommend but then again […] there were no other hotels available the weekend I needed. Read moreGenuine Expedia guest review
The room was very clean and comfortable. I didn't arrive until after 1 am but was very happy to see an attendant come within a minute of my arrival. Parking was very tight at that hour. A great coffee shop is directly across the street. The surrounding area made me a little nervous that late at night.Genuine Hotels.com guest review
"Disappointment stay at Travel Lodge"
One staff manager need customer service training when servicing quest, his mannerism was not friendly enough. Saturday night stay was noisy due to other quest partying in the parking lot after 9 pm. Sunday morning check out at 7 am the office was closed, no coffee or breakfast sweet were served free. If was just awful and I will never stay there again. […] What a waste of time and money. Read moreGenuine Expedia guest review
Staff was the rudest I've ever experienced.Genuine Hotels.com guest review
This hotel is disgusting, Dirty, bad location, rooms are in bad shape, I left the hotel 10 minutes after check in and I found a different hotel. They should be ashamed to charge for a place like that.Genuine Hotels.com guest review
I was only going to be in town for the weekend; I just needed a place to lay my head. I knew when I booked that it wasn't going to be a five star facility. The front of the motel was nice enough and looks like the picture; my room was not as nice. The first thing I noticed was the odor of cigarette smoke. To be fair, I did not realize that I had booked […] a "smoking" room. As there where no vacancies, I was unable to change. There was a large hole in the bed spread and a hole in the room's door. A trip to Target for Lysol took care of all the surfaces in the room - including the bedding. I had to stuff a towel in the hole in the door....I never felt completely comfortable during my stay. Read moreGenuine Expedia guest review
A/C musty smell. Great coffee place across the street. Former head roaster for Peets!Genuine Expedia guest review
We arrived at this hotel and were very impressed to see that all the accommodations inside the room were up notch. Clean, updated and comfortable. Even though the actual hotel is old and very 60's, the rook are updated and ready for today's expectations. I would say it was a great value.Genuine Expedia guest review
We are accustom to much better motels. For our needs and one night this one worked okay. The room seemed clean but old. There was a kitchenette with sink, fridge, microwave and two burner stove. The check in area very small and dirty. The clerk was extremely slow!Genuine Hotels.com guest review
Bedding was dirty & pool was filled in with dirt.Genuine Hotels.com guest review
"Excellence for Less"
I stay at this motel when I travel for work. I have always been pleased with the accommodations and the customer service. Always clean; everything works; plus the staff is friendly and helpful. Across the street is a great coffee roaster that smells and tastes amazing. Easy access to the freeway, too. Great price point if you book in advance!Genuine Hotels.com guest review
"Great hotel for a reasonable price!"
The hotel has been recently renovated, rooms are clean and service is great! This is the best rate for Marin County, minutes away from San Francisco, Muir Woods and Stinson Beach!Genuine Hotels.com guest review
Its clean and convenient for the price. Not fancy, but the bathroom had nice light. Hotel is across from a cool coffee place.Genuine Hotels.com guest review
"A little seedy"
This hotel, while inexpensive, was the epitome of the saying, "you get what you pay for". Not terrible, but not desirable. this will be our last stay here..Genuine Hotels.com guest review
"Not what I expected"
The bed was comfortable. That is the only positive thing I have to say. Very disappointed that it was rated 3 stars. 2 at bestGenuine Expedia guest review
NEVER AGAIN STAYIN THERE THEY ARE RUDE AND THE ROOMS WERE NOT IN GOOD CONDITIONS WHEN U NEED SERVICE NOT GOOD VERY RUDEGenuine Hotels.com guest review
Vvery poor complimentary breakfastGenuine Hotels.com guest review
"Save yourself a bad experience"
We booked three rooms for a family vacation. Nothing went right during our stay: The lady doing the registration was plain rude and inefficient, one room smelled to tobacco and the other to some kind of insecticide, the beds were old and in bad shape, the parking lot is not large enough, the neighborhood does not look safe, and the exterior carpet looks […] plain nasty. For sure this is the last time I book this hotel. I recommend to look for alternatives before booking this hotel. Read moreGenuine Hotels.com guest review
This hotel is ok but not great. The room was fairly clean (the ceiling had some stains). The bathrooms look like they were redone recently. The front desk customer service was horrible! The man checking us in was rude and he never even stopped his phone conversation to check us in. The biggest positive is that it is really close to the 101 freeway. […] Also there is a good coffee shop next door. Read moreGenuine Hotels.com guest review
It is adequate, definitely on the lower end. You can not say breakfast is included, 2 types cereal and coffee only in the lobby. Good coffee shop across the parking lot.Genuine Hotels.com guest review
"Hotel was just ok!"
it seems to be old in need of a redoo. bedding, floor, where clean, however bathroom celing vent has never been cleaned caked with lint and dust and probably bacteria.Genuine Expedia guest review
"Traveloge is an Adequate Budget Choice"
The area is chaotic and access takes some getting used to, but it is acceptable as a low-budget place to stay. The flooring is uneven and rickety, and the accessible rooms have no place to hang your clothes. There is no gym, no pool, and you'll queue up to get onto the freeway each morning. Parking is tight. But there is a decent shower and bed, and […] the TV functions-- if all you want is a place to sleep and shower, it works. Read moreGenuine Hotels.com guest review
"Inexpensive for the area, Not best location though"
Decent room but ours didn't have a closet or coat hook and as we were there for a wedding that was an issue when trying to hang suit & dress. Everything else was good and clean. Neighborhood was a little shady though.Genuine Expedia guest review
Bad neighborhood, saw a used syringe in the bushes by the street. My room was next to a bunch of drunk german tourists who woke me up several times singing loud in the parking lot. On the plus side there is a great coffee shop across the street.Genuine Expedia guest review
"Perfect for the basics"
Rooms were clean but small. Was sad to see they had to fill in the swimming pool.Genuine Expedia guest review
"Need a cheap place to stay here it is"
Do you travel on a budget If your going to the San Rafael area this is the place for you.Genuine Expedia guest review
"Nice, close to the freeway"
Nice, the room was a little small, but it was just me. I like the shower stall in my room, easy in-easy out.Genuine Expedia guest review
"Were desperate to find a room and didn't feel safe"
Lodging is expensive in the bay area and fills fast on the weekends in the bay area. This Travelodge had few rooms left, charge an unfair price, and falsely advertises. It's a "motel," not a hotel. Although the motel room was clean, the surrounding area of the hotel is located in a very unsafe, industrial area of San Rafael, located right off Hwy 101. […] The airconditioner was very noisy, kept us awake all night, but it was better than hearing the highway traffic. This motel also falsely advertises its amenities; ie, the "pool" is filled in with a grassy turf. The "breakfast" is a container of Cherrios, a small empty carafe of coffee and three tiny stale bagels. Would not recommend to stay here unless you are desperate to find a room...or keep on driving elsewhere. Read moreGenuine Expedia guest review
"One to miss"
While the bathroom was lovely and the room was clean, it didn't have much else to recommend it. The swimming pool was filled in and unavailable, and the bed was a double and not the queen that was advertised. The mattress was so unconfortable that sleeping was difficult. I won't go again.Genuine Expedia guest review
stingy w/toilet paper soft bed turn off acGenuine Hotels.com guest review
"One not so good experience."
I chose the hotel because I stayed here before, however this time was not a good experience. The staff at Travelodge are unprofessional. They do not display any knowledge of customer service. During my check in the host was very dry and children were running in and out of the room to behind the desk. The female clerk must have just finished eating because […] she dug in her teeth and just stared. Then they asked me to wait (while they fussed with each other) because they thought they gave me a room that was already occupied. My room had a couple of bugs/roaches. Didn't well at all. Read moreGenuine Expedia guest review
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