"Bad location - bad service"
They lock the office door in the early evening. Late arrivals like us have to wait outside in freezing cold for clerk to finish with person ahead of us, so we can check in. Talk to clerk who is behind a security window. Is this place safe? Clerk barely speaks English; hard to communicate. Small room with no closet, no place to hang clothes. Chaotic […] San Rafael street system makes motel hard to find. All in all, a poor choice even with low rate Read moreGenuine Hotels.com guest review
"bad-bad place and service"
the people at the desk were rude, it smelled funny in the lobby.I couldn't stand being there, if I hadn't already paid online I would have walked out of there. stay away from this place.Genuine Hotels.com guest review
"wouldn't stay again"
Felt like we were a bother when we registered through the bullet proof window in the outside wall in the early evening. The mattress was the most uncomfortable we'd ever slept on. It rolled us to the middle and we were unable to roll back out. We didn't have hot water for our showers in the am. Told the pilot was out and we could take a second shower […] in 10 minutes after the water heated back up. The room was very nice looking and we thought it would have been adequate when we first saw it, but ended up being very disappointed. The breakfast provided the bare minimum in order for it to be called a breakfast. Read moreGenuine Hotels.com guest review
"Pretty good for a price"
The hotel is good. Free wi-fi (not so fast but I think it is because login/password is not required and many people abuse it - was working great in the very early morning), light breakfast and good rooms. The bathroom has the bath and the shower. Was afraid that the heater will not work as it was mentioned in previous reviews but none of us (3 rooms/6 […] people) had this problem. The stuff is nice if you are nice. Overall 4 out of 5. Read moreGenuine Hotels.com guest review
was alittle disapointed , no micro wave , no small refg , there ice machine was broken , , morning breakfast was ok but not ok , the bed was hard , great hot water no hooks for my cloths ,Genuine Hotels.com guest review
"Not spmewhere I would stay again"
It was one of the worst hotels I've stayed in. The staff were rude with a couldn't care less attitude, Parking there is a joke,. There wasn't a closet in the room and nowhere to hang anything. I heard another guest complaining he didn't have any heating, only to be told by staff no rooms had heating which was a complete lie as I had heating in my room. […] The breakfast was ok but you had to take it back to your room to eat it as there was nowhere to sit in the lobby where it was served. I would never stay here again and I certainly wouldn't recommend it.The only up side was, the room was clean. Read moreGenuine Hotels.com guest review
"Rough time there"
The first day the woman from the desk came and took my microwave. I said is it broken? She said nothing, and walked off with it. never saw it or another one. It was kind of cold there at the time of my stay, but the last day my heater would not work. I don't know if it was turned off, or what, but I woke up very cold and wanted to get out of there.Genuine Hotels.com guest review
"Good, safe place to stay"
This hotel is not the ritz... And it is not advertised as such... It is a solid, safe place to stay for a good price. The family who runs the motel is very nice and they are always looking around for things to improve on the site. I had a fridge, microwave and a hot plate in my room. The bed was soft but not worn. I loved the pillows! The room was perfect […] for one to two people, but I wouldn't put anymore in there than that. It is located in the canal district, about a mile from downtown San Rafael. Bottom line: It is safe, clean and affordable to stay in Marin county. I will definitely stay here again! Read moreGenuine Hotels.com guest review
The wireless wasn't working the entire two days we were there. However, for the price it wasn't that bad and fairly quiet considering location. Oh, and Whole Foods is only about 5 minutes away.Genuine Hotels.com guest review
Staff didn't seem to care. We were given a roll away bed that hadn't been made up and in order for us to set it up we had to move the chairs into the bathroom. There was no closet in our room. And no place to sit in the lobby if you wanted their breakfast.Genuine Hotels.com guest review
"A convenient stay for Thanksgiving"
We got there a little late and having a room on the first floor was not available we had asked. Otherwise it was okay.Genuine Hotels.com guest review
"close to family"
was very niceGenuine Hotels.com guest review
"Basic Motel Fills the Bill"
We appreciated having a smoking room in San Rafael where we were visiting over Thanksgiving. The room was quite adequate and had many amenities including a nice, wide safe. We would go back for sure.Genuine Hotels.com guest review
"Probably won't stay here again"
Things right with the place- 1) clean, 2) nice man at check in.3) great local coffee shop across the street. Things wrong with the place- 1) heater did not work 2) not enough pillows or blankets 3) hot water in shower took a long time to get hot, 4) no place to sit in lobby to eat breakfast at a table, 5) carpet was wet near refrigerator 6) dead raccoon […] was on ground near edge of driveway,7) sketchy neighborhood very close to 580. Read moreGenuine Hotels.com guest review
"good access to the freeways"
A small hotel with a clean functional rooms in a rather dismal district. Road access is easy to miss. Finding breakfast and management was not easy. The lowish rate refects the challenges.Genuine Hotels.com guest review
Overall, my stay was okay. I was visiting for the weekend.Genuine Expedia guest review
I needed a cheap place to stay. It had the basics plus a few extras fridge and microwave. There was some few upgrades. Overall experience was fine, nothing special but wasn't expecting it because the rates were so low. It was clean, safe and I was in a budget so worked out perfect.Genuine Expedia guest review
Everything went fine. I only stayed one night.Genuine Hotels.com guest review
This hotel was very dirty, old, gross and not the friendliest front desk staff. No amenities. Just really low quality.Genuine Hotels.com guest review
"okay for price,"
It was a comfortable room, stay was without stress. Helpful staff.Genuine Hotels.com guest review
"Close to destination"
parking is an issue more rooms than spacesGenuine Hotels.com guest review
"Pass this one by"
Not positive.Genuine Expedia guest review
"Convenient location. Easy access to freeway 101"
Watched TV, good selection of stations, slept well, quiet. Nice breakfast items.Genuine Expedia guest review
"Travel Lodge experience"
It was good. Kind of in a industrial area and freeway but clean and no bad issues.Genuine Expedia guest review
Staff needs improved customer service skills, key access on my door kept failing. Check in was painfulGenuine Expedia guest review
The room had no TV remote.When I was loaned a remote from the office it didn't work.To turn the TV on ,one had to plug it into the wall and unplug it to turn it off. Once on however, you could only have the one channel showing and no Volume control. When I requested service I was told they (the son?) were out that eveninguntil late. The real disappointment […] came when I found a previous tenant's half eaten meal in the microwave. I conveyed how unhappy I was to the woman at the desk & would've gone elsewhere. However, I had booked online and was told that there was no recourse regarding a refund or discount on my room and was told there were no other rooms available. Next time I will not use an online booking service and book directly with a hotel. At least that way I would have some options. Needless to say, I will not be staying here again. Read moreGenuine Hotels.com guest review
"A noisy place to stay!"
I had a hard time with the directions. What I printed from the website did not make sense to me, coming southbound. Also the blanket was not warm enough for me on a cool night in October. However, yes , I got helpful advice from the reception how to get a ticket for the Golden Gate Bridge toll from the next door gas station.Genuine Hotels.com guest review
"Good Location Between San Francisco Sister's House"
The room was nice, although it could have been a little bigger. The continental breakfast was adequate and convenient. The pool they advertised was filled in but we ate breakfast at the umbrella table next to it. The fence and lounge chairs are still there.Genuine Expedia guest review
"San Rafael Travelodge"
Motel is squeezed into a small area and parking was limited and cramped. Price was a bit higher than expected or desired, but on par with other motels in the area.Genuine Expedia guest review
"Clean & serviceable"
Located in an industrial area but not far from marinas & downtown San Rafael. Room was simple & clean but could use an upgrade on mattress & bedding. Folks who run it are very helpful & accomodating. Easy access to the freeway.Genuine Hotels.com guest review
On arrival computers were down could not find my reservation ask me to come back in 30mins, I declined. Room was on 2nd floor were roofers were working over my room hammering for hours on a Sunday. Stairs carpet was torn very easy to trip and fall. Room next door people had barking dog and our bathroom had 1/3 roll of toilet paper left and no replacement. […] Couldn't wait to get out of there!!! Read moreGenuine Hotels.com guest review
This place was terrible.used as a workers transit stay. Loud and bad locationGenuine Expedia guest review
"A little below average"
Check-in was 2PM, not the advertised 1PM on my Expedia app. When I arrived at 1PM I was told that I could return at 1:30PM to check-in. When I returned at 2:30PM I was given a key but my room was still being cleaned by housekeeping staff. At 2:45 I finally complained and was told that the delay was due to comforters still being dried. I'd accept that […] excuse except for the fact that I saw through the still opened door that housekeeping was just starting on the room. Too weary to argue and risk a late cancellation fee I stayed and had no problems after that. Read moreGenuine Expedia guest review
Recently remodeled and clean - no complaints.Great for the priceGenuine Hotels.com guest review
"America's Cup lodging"
Good value, ice machine brokenGenuine Hotels.com guest review
"If you like rudeness...."
The hotel has a convienient location to the Golden Gate Bridge. About 20 min from Fishermans Wharf. They did let us check in early but only after 3 people helped us. Other then that, there was nothing nice about this hotel. The staff and guests were rude. When we came back from San Fran, there was no parking and was told to either double park or park […] in a parking lot a block over. We doubled parked and were woken up at 6:30 in the morning to move our car which the car we were blocking was rude and didn't even say thank you. We only slept here and spent 95% of our time in SF. Next time, I will not be staying here. And we did see one bug in our room. Read moreGenuine Hotels.com guest review
"Cheap: you get what you pay for"
Area around hotel is industrial and I questioned its safety; hotel is small. Lobby, where the breakfast, such as it was, is served, was smaller than the guest room. Bkfst was coffee, cereal, dry mini-bagels, packaged pastry, with no place to sit. Travelodge has dropped significantly in my ratings.Genuine Hotels.com guest review
Walking from one end of the room to the other was a bit like walking up a hill. There was more than a slight slant to the room which led to the feeling that everything was a bit off. The electrical sockets left us feeling weary as they were hanging off the wall, the lamps next to the bed were loose, and the shower sprayed water everywhere but forward. […] The whole experience was a bit sad. Read moreGenuine Hotels.com guest review
"You Get What You Pay For"
I was pleased enough with the room, until I laid down on the bed. It was unbelievably hard with uneven springs that you can feel, or at least that's what it felt like. I was happy with the location so I asked what it would cost to get the room for the following evening. I was told $79. I agreed and gave her my credit card. She wasn't there that evening […] when I returned but my key wouldn't work so I went to their office. I was shown a credit card receipt I needed to sign for $89 plus tax. I don't appreciate being lied to. My things were still in the room and I was tired. So, I paid it. I would not return to this hotel because of this. Read moreGenuine Expedia guest review
I thought the staff was rude. And they didn't warn us they'd be doing construction at 9am right out side my room. The facilities are nice for the priceGenuine Hotels.com guest review
Rooms were very clean and beds were comfortable. We asked for a room on ground floor because of knee issues but were given upstairs rooms. They were working on outside tile on ground floor by doors but noticed that the all rooms were filled by morning. Continental breakfast was minimum but had breakfast elsewhere. Room was very quiet.Genuine Hotels.com guest review
"Bed mattress in bad shape"
Bed had a mattress in bad shape, we did not get a good sleep, Continental Breakfast is just coffee, no milk or juiceGenuine Hotels.com guest review
"For where we needed to be it worked but....."
The room was fine and very clean. The bathroom was newly remodeled. The front desk staff were terrible - I waited 20 minutes to check I'm while the mgr. was on the phone. Folks two doors down spent the night, until 3:15 am outside partying - delightful. The front desk isn't staffed overnight.Genuine Expedia guest review
Room was gross. Smelled of stale smoke. Bedding had cigarette burns in it. Carpet was dirty, furniture was beat up. Bed was lumpy and sunk to the middle. Air conditioner did not work.Genuine Expedia guest review
I stayed at Travelodge in San Rafael it was wonderul. It was clean and the people at the front desk were great. It was also very quiet. Id recommend this hotel to any guestsGenuine Hotels.com guest review
Mangement was rude and not friendly.Genuine Hotels.com guest review
"great quality for price paid"
Rooms were clean and the staff was friendly and helpful. Well worth the money spent. Nice amenities in the rooms as well.Genuine Hotels.com guest review
"if you like curry..."
sub par hotel with horrible disrespectful staff. all rooms smell as if they been cooking curry for a factury.Genuine Hotels.com guest review
"would not recommend"
We stayed at 9 different hotels in central CA--this was by far the lowest grade for cleanliness floors were all uneven---beds were hard--Did not have a good feeling staying there.Genuine Expedia guest review
"Nice and Economical"
Redone older hotel with OK rooms.......Great Coffee across the Street at Weaver'sGenuine Hotels.com guest review
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