This hotel is ok but not great. The room was fairly clean (the ceiling had some stains). The bathrooms look like they were redone recently. The front desk customer service was horrible! The man checking us in was rude and he never even stopped his phone conversation to check us in. The biggest positive is that it is really close to the 101 freeway. […] Also there is a good coffee shop next door. Read moreGenuine Hotels.com guest review
It is adequate, definitely on the lower end. You can not say breakfast is included, 2 types cereal and coffee only in the lobby. Good coffee shop across the parking lot.Genuine Hotels.com guest review
"Traveloge is an Adequate Budget Choice"
The area is chaotic and access takes some getting used to, but it is acceptable as a low-budget place to stay. The flooring is uneven and rickety, and the accessible rooms have no place to hang your clothes. There is no gym, no pool, and you'll queue up to get onto the freeway each morning. Parking is tight. But there is a decent shower and bed, and […] the TV functions-- if all you want is a place to sleep and shower, it works. Read moreGenuine Hotels.com guest review
stingy w/toilet paper soft bed turn off acGenuine Hotels.com guest review
"Are you kidding?"
It was fine if you were looking for a 3 star hotel in Tijuna. I got a lower floor room that backed up to a automotive shop. Noise going on all night due to some Mexican celebration. A pretty low life district of San Rafael. I will pay the extra money to stay in a better location next time! There was no parking stall when I returned to my room. I had […] to yell for someone to check me in. The TV remote had no backing on it and the batteries fell out. No hairdryer was provided. The water came out of the tap with no filtration and the shower was lukewarm. Read moreGenuine Hotels.com guest review
"TraveLodge in a rough part of town"
This TraveLodge is about what you'd expect for budget accommodation, maybe a bit better. But the surrounding area is congested and not a better part of town. Although right by the freeway, access is cumbersome and confusing. There are restaurants with 1-3 miles, but parking is difficult. If you picked up this motel and moved it, I'd definitely rate […] it more highly. Read moreGenuine Hotels.com guest review
no coffee, no soap in the room. was not ready to come and bring it to the room: 'we are not a 5 star hotel you know' yeah no kidding...Genuine Hotels.com guest review
"San Rafael Travelodge"
The bed appeared to have been sat on to watch TV and wasn't straightened up afterwards! The bed mattress sank in the middle and wasn't very comfortable! It was very convenient to the class I was taking and there was a fast restaurant close by. The price was reasonable but they didn't seem too concerned when I mentioned the bed.Genuine Hotels.com guest review
"Better than expected. Especially clean."
Expected a not-so-great experience. Instead, at a great value price, I enjoyed a clean room, good bed, new air conditioner, & especially nice shower. Well done!Genuine Hotels.com guest review
"You get what you pay for"
I was on a budget so I looked for the cheapest location within the shortest distance to our destination. This hotel had uncomfortable beds, they must have been defrosting the freezer in the mini fridge because I stepped right into a wet puddle on the floor, there were 2 towels but no bath mat and only two pillows in pillow cases, one extra pillow with […] no case. The neighborhood was an industrious part of town right near the freeway. Overall I would say this is on the lower end of hotel experiences for me but I did book the cheapest place I could find so I guess you get what you pay for but in my travels I have come to expect common standard features from any hotel and this fell below the mark for me. Read moreGenuine Hotels.com guest review
Rude Manager at front desk. Very limited parking.Genuine Expedia guest review
"Just needed a shower and a couple hours sleep"
I arrived late and had to wake up the manager to get my room key, he gave me an attitude while checking in. The room was clean but outdated. There was no curtain on the bathroom window and security lights shine though window all night. No hot water in shower the next morning, I was going to call and complain but the office wasn't open yet and i was […] in a hurry to get back on the freeway. I won't stay there again. Read moreGenuine Hotels.com guest review
"You get what you pay for"
The room was clean and I didn't hear any noise from surrounding rooms, but the office was rarely staffed, no one answered the phone when I called and there was no bell or anything to call for someone. I went to the office several times times to try and get coffee for my coffeemaker but no one was there and the ajoining door was closed. The first day […] I went out and got coffee, when I came back, my linens had been taken, but not replaced. I finally got that taken care of and managed to get some coffee for the next day (after being told there was none). These aren't the worst of inconveniences but you get what you pay for. Read moreGenuine Expedia guest review
"San Rafael motel disappointing"
No coffee supplies in the room and surly staff in office, torn carpet on stairs a hazard, forget about "continental breakfast". The room was ok and central location was convenient. But we won't be going back as there are more appealing places nearby.Genuine Expedia guest review
"Bad location - bad service"
They lock the office door in the early evening. Late arrivals like us have to wait outside in freezing cold for clerk to finish with person ahead of us, so we can check in. Talk to clerk who is behind a security window. Is this place safe? Clerk barely speaks English; hard to communicate. Small room with no closet, no place to hang clothes. Chaotic […] San Rafael street system makes motel hard to find. All in all, a poor choice even with low rate Read moreGenuine Hotels.com guest review
"bad-bad place and service"
the people at the desk were rude, it smelled funny in the lobby.I couldn't stand being there, if I hadn't already paid online I would have walked out of there. stay away from this place.Genuine Hotels.com guest review
"wouldn't stay again"
Felt like we were a bother when we registered through the bullet proof window in the outside wall in the early evening. The mattress was the most uncomfortable we'd ever slept on. It rolled us to the middle and we were unable to roll back out. We didn't have hot water for our showers in the am. Told the pilot was out and we could take a second shower […] in 10 minutes after the water heated back up. The room was very nice looking and we thought it would have been adequate when we first saw it, but ended up being very disappointed. The breakfast provided the bare minimum in order for it to be called a breakfast. Read moreGenuine Hotels.com guest review
"Clean hotel close to traffic."
The hotel was clean but very close to highway. The bathroom window faces a gas station. The room has new decoration, but the fridge was missing. The contenental breakfast was served in the lobby, no eggs or hot item except for coffe. The rate was cheap enough for me to go back.Genuine Expedia guest review
"Inexpensive, nicely located."
The room was small and the building was older but for the rate, I would stay there again.Genuine Expedia guest review
"Pretty good for a price"
The hotel is good. Free wi-fi (not so fast but I think it is because login/password is not required and many people abuse it - was working great in the very early morning), light breakfast and good rooms. The bathroom has the bath and the shower. Was afraid that the heater will not work as it was mentioned in previous reviews but none of us (3 rooms/6 […] people) had this problem. The stuff is nice if you are nice. Overall 4 out of 5. Read moreGenuine Hotels.com guest review
was alittle disapointed , no micro wave , no small refg , there ice machine was broken , , morning breakfast was ok but not ok , the bed was hard , great hot water no hooks for my cloths ,Genuine Hotels.com guest review
"Not spmewhere I would stay again"
It was one of the worst hotels I've stayed in. The staff were rude with a couldn't care less attitude, Parking there is a joke,. There wasn't a closet in the room and nowhere to hang anything. I heard another guest complaining he didn't have any heating, only to be told by staff no rooms had heating which was a complete lie as I had heating in my room. […] The breakfast was ok but you had to take it back to your room to eat it as there was nowhere to sit in the lobby where it was served. I would never stay here again and I certainly wouldn't recommend it.The only up side was, the room was clean. Read moreGenuine Hotels.com guest review
"Rough time there"
The first day the woman from the desk came and took my microwave. I said is it broken? She said nothing, and walked off with it. never saw it or another one. It was kind of cold there at the time of my stay, but the last day my heater would not work. I don't know if it was turned off, or what, but I woke up very cold and wanted to get out of there.Genuine Hotels.com guest review
"Good, safe place to stay"
This hotel is not the ritz... And it is not advertised as such... It is a solid, safe place to stay for a good price. The family who runs the motel is very nice and they are always looking around for things to improve on the site. I had a fridge, microwave and a hot plate in my room. The bed was soft but not worn. I loved the pillows! The room was perfect […] for one to two people, but I wouldn't put anymore in there than that. It is located in the canal district, about a mile from downtown San Rafael. Bottom line: It is safe, clean and affordable to stay in Marin county. I will definitely stay here again! Read moreGenuine Hotels.com guest review
The wireless wasn't working the entire two days we were there. However, for the price it wasn't that bad and fairly quiet considering location. Oh, and Whole Foods is only about 5 minutes away.Genuine Hotels.com guest review
Staff didn't seem to care. We were given a roll away bed that hadn't been made up and in order for us to set it up we had to move the chairs into the bathroom. There was no closet in our room. And no place to sit in the lobby if you wanted their breakfast.Genuine Hotels.com guest review
"A convenient stay for Thanksgiving"
We got there a little late and having a room on the first floor was not available we had asked. Otherwise it was okay.Genuine Hotels.com guest review
"close to family"
was very niceGenuine Hotels.com guest review
"Basic Motel Fills the Bill"
We appreciated having a smoking room in San Rafael where we were visiting over Thanksgiving. The room was quite adequate and had many amenities including a nice, wide safe. We would go back for sure.Genuine Hotels.com guest review
"Probably won't stay here again"
Things right with the place- 1) clean, 2) nice man at check in.3) great local coffee shop across the street. Things wrong with the place- 1) heater did not work 2) not enough pillows or blankets 3) hot water in shower took a long time to get hot, 4) no place to sit in lobby to eat breakfast at a table, 5) carpet was wet near refrigerator 6) dead raccoon […] was on ground near edge of driveway,7) sketchy neighborhood very close to 580. Read moreGenuine Hotels.com guest review
"good access to the freeways"
A small hotel with a clean functional rooms in a rather dismal district. Road access is easy to miss. Finding breakfast and management was not easy. The lowish rate refects the challenges.Genuine Hotels.com guest review
Overall, my stay was okay. I was visiting for the weekend.Genuine Expedia guest review
I needed a cheap place to stay. It had the basics plus a few extras fridge and microwave. There was some few upgrades. Overall experience was fine, nothing special but wasn't expecting it because the rates were so low. It was clean, safe and I was in a budget so worked out perfect.Genuine Expedia guest review
Everything went fine. I only stayed one night.Genuine Hotels.com guest review
This hotel was very dirty, old, gross and not the friendliest front desk staff. No amenities. Just really low quality.Genuine Hotels.com guest review
"okay for price,"
It was a comfortable room, stay was without stress. Helpful staff.Genuine Hotels.com guest review
"Close to destination"
parking is an issue more rooms than spacesGenuine Hotels.com guest review
"Pass this one by"
Not positive.Genuine Expedia guest review
"Convenient location. Easy access to freeway 101"
Watched TV, good selection of stations, slept well, quiet. Nice breakfast items.Genuine Expedia guest review
"Travel Lodge experience"
It was good. Kind of in a industrial area and freeway but clean and no bad issues.Genuine Expedia guest review
Staff needs improved customer service skills, key access on my door kept failing. Check in was painfulGenuine Expedia guest review
The room had no TV remote.When I was loaned a remote from the office it didn't work.To turn the TV on ,one had to plug it into the wall and unplug it to turn it off. Once on however, you could only have the one channel showing and no Volume control. When I requested service I was told they (the son?) were out that eveninguntil late. The real disappointment […] came when I found a previous tenant's half eaten meal in the microwave. I conveyed how unhappy I was to the woman at the desk & would've gone elsewhere. However, I had booked online and was told that there was no recourse regarding a refund or discount on my room and was told there were no other rooms available. Next time I will not use an online booking service and book directly with a hotel. At least that way I would have some options. Needless to say, I will not be staying here again. Read moreGenuine Hotels.com guest review
"A noisy place to stay!"
I had a hard time with the directions. What I printed from the website did not make sense to me, coming southbound. Also the blanket was not warm enough for me on a cool night in October. However, yes , I got helpful advice from the reception how to get a ticket for the Golden Gate Bridge toll from the next door gas station.Genuine Hotels.com guest review
"Good Location Between San Francisco Sister's House"
The room was nice, although it could have been a little bigger. The continental breakfast was adequate and convenient. The pool they advertised was filled in but we ate breakfast at the umbrella table next to it. The fence and lounge chairs are still there.Genuine Expedia guest review
"San Rafael Travelodge"
Motel is squeezed into a small area and parking was limited and cramped. Price was a bit higher than expected or desired, but on par with other motels in the area.Genuine Expedia guest review
"Clean & serviceable"
Located in an industrial area but not far from marinas & downtown San Rafael. Room was simple & clean but could use an upgrade on mattress & bedding. Folks who run it are very helpful & accomodating. Easy access to the freeway.Genuine Hotels.com guest review
On arrival computers were down could not find my reservation ask me to come back in 30mins, I declined. Room was on 2nd floor were roofers were working over my room hammering for hours on a Sunday. Stairs carpet was torn very easy to trip and fall. Room next door people had barking dog and our bathroom had 1/3 roll of toilet paper left and no replacement. […] Couldn't wait to get out of there!!! Read moreGenuine Hotels.com guest review
This place was terrible.used as a workers transit stay. Loud and bad locationGenuine Expedia guest review
"A little below average"
Check-in was 2PM, not the advertised 1PM on my Expedia app. When I arrived at 1PM I was told that I could return at 1:30PM to check-in. When I returned at 2:30PM I was given a key but my room was still being cleaned by housekeeping staff. At 2:45 I finally complained and was told that the delay was due to comforters still being dried. I'd accept that […] excuse except for the fact that I saw through the still opened door that housekeeping was just starting on the room. Too weary to argue and risk a late cancellation fee I stayed and had no problems after that. Read moreGenuine Expedia guest review
Recently remodeled and clean - no complaints.Great for the priceGenuine Hotels.com guest review
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