All hotels in San Rafael, California, United States of America
1 room, 2 adults
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865 Franciso Blvd East, San Rafael, CA, 94901, United States of America, ‏‎855-239-9482
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2.8 / 5Fair

Score breakdown (from 264 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    2.6
  • Comfort
    3.0
  • Condition
    2.7
  • Neighborhood
    2.5
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3.0 / 5Good
"Don't judge a bad book by its cover"
This was just a place to crash prior to the race but my son and I were looking forward to a dip in the pool. Unfortunately the pool was filled in so don't let the pictures deceive you. The hotel looked better in pictures than it did in person.
Genuine Hotels.com guest review
1 night family trip Jun 27, 2015
David
US
1.0 / 5Poor
"Travel Lodge San Rafael- not accommodating"
Hotels.com offered excellent friendly service. The representative, he was very accommodating and helpful and empathetic about my mistake made. I made a mistake of booking my stay at the hour of 330pm but chose the incorrect Travel Lodge location, and had to call in at 345pm regarding my error. The cutoff time was 4pm. I was on hold 15 minutes... I meant to select Mill Valley location which was closest to Mt Tamalpais State Park. Travel Lodge San Rafael was unwilling to let me switch to the other Travel Lodge. They did not want to refund me. Luckily for me, hotels.com was so professional and empathetic. The rep understood and offered me a refund of $100 towards my booking needs. I was very thankful.
Genuine Hotels.com guest review
1 night business trip Jun 22, 2015
Christina
US
3.0 / 5Good
"Decent stay"
My husband and i stayed one night at the Travelodge and it was fine for the price. Good highway access, clean room, small breakfast.
Genuine Hotels.com guest review
1 night romance trip Jun 6, 2015
A Traveler
US
2.0 / 5Fair
"Okay for a night"
Rude front staff both in evening check-in and morning check-out. Coffee maker in room, but no coffee. Not sure we would have used it anyway. Did not eat breakfast, which looked to be nothing more than cereal and some fruit. Room was clean, that's about all I can say. I would not recommend this place for a lengthy stay - only to put your head down for a night and move on. Upside was a coffee shop right across the street with good coffee to start the day.
Genuine Hotels.com guest review
1 night romance trip May 23, 2015
Victoria
US
1.0 / 5Poor
"Don't stay here"
Seriously terrible service. It's cheap, so that's nice, but it's not that cheap that the service can be this poor. Sorry for ringing a bell, wait, wait, waiting, making you come to the desk and getting a receipt.
Genuine Hotels.com guest review
1 night business trip Apr 30, 2015
Josh
US
3.0 / 5Good
"Good value lodging"
Basic and very adequate lodging. Check-in is through a security window. A little disconcerting.
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
Richard
US
4.0 / 5Excellent
"Loved my stay here!"
I very much enjoyed my stay at this Travelodge! The room was no frills, but SPOTLESS! The bed was large and very comfortable, and the neighborhood was quiet. There was a coffee roaster right across the street with awesome coffee...closer than walking to the lobby! I would definitely stay here again. The owner even gave me a special treat when I told her that it was my birthday!
Genuine Hotels.com guest review
1 night business trip Apr 24, 2015
Tracy
US
3.0 / 5Good
"Not what I had expected"
The woman at the front desk was unfriendly. The hotel was adequate, but i made the mistake of leaving the bathroom window open, as it had been when I arrived, and the noise woke me in the morning. The funniest part was that there was a paper "strap" across the toilet seat. I suppose it was to encourage the thought that it had been cleaned or sterilized. I had to laugh when inside the toilet was a wad of hair that someone had thrown in there.
Genuine Hotels.com guest review
1 night trip Apr 19, 2015
Julie
US
3.0 / 5Good
"Close to the freeway"
Easy access to the freeway, therefore; it was convenient to go either San Francisco or Santa Rosa. Only 6 or so miles to Stinson Beach.
Genuine Expedia guest review
Other trip Apr 20, 2015
Karina
US
3.0 / 5Good
"Sleeping in an ashtray"
The facility overall was acceptable for a motel but the room reeked of cigarette smell to the point I felt I was sleeping in an ashtray.
Genuine Expedia guest review
Other trip Apr 14, 2015
mike
US
1.0 / 5Poor
"terrible"
food on floor in lobby, furniture old and needs paint etc., pool gone, bad part of town, food old and stale
Genuine Expedia guest review
Other trip Apr 14, 2015
Scott
US
1.0 / 5Poor
"Cloe to san fransico"
Old hotel,stff not friendly, reserved smoking room, didn't have one when I arrived. Bed was very uncomfortable, almost slept on the floof. Shower head as so low had to bend over to wash my hair.
Genuine Expedia guest review
Other trip Mar 28, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel stay"
Two items that could have been better. 1. The mattress needs to be replaced. 2. The breakfast was late (7:30).
Genuine Hotels.com guest review
3 night family trip Mar 20, 2015
Leo M
US
3.0 / 5Good
"Good Deal for the Price - Near SF"
Good price but not in the best of neighborhoods. Staff was not very helpful, but the room was clean. The bed needed to be replaced, but the AC worked well and the area was not too noisy. They did offer light breakfast and it was suppose to start at 7:30AM on Sunday but they were still not open at 7:45AM so we just left and got some fast food for breakfast.
Genuine Expedia guest review
Other trip Mar 16, 2015
Bud
US
2.0 / 5Fair
"Monthly Travel near San Francisco"
I would not stay at this hotel again. When I called the hotel to advise them I would be arriving very early Am, they made it seem that I would be disturbing their sleep. When I finally checked in I pulled into the Parking lot (there was no parking lot) all the vehicles were very tight together, I could hardly open the door to my vehicle. When walking to my room the area was poorly lit. Many moor issues, I just don't want to spend anymore of my time on this review.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
4.0 / 5Excellent
"Great, simple little place"
Some of the reviews here or on Yelp really slammed this little place, but the rooms were clean, the beds were comfortable, and the woman behind the desk was friendly. Flatscreen, microwave, mini-fridge. Decent price.
Genuine Hotels.com guest review
2 night trip with friends Mar 6, 2015
Cliff
US
4.0 / 5Excellent
"Perfect place and price to stay if visiting SF"
Just a stay over for the wife and I. It is located close to downtown where their are some fantastic restaurants(Il David)also close to the freeway access to get to SF.
Genuine Hotels.com guest review
1 night romance trip Feb 22, 2015
Patrick
US
2.0 / 5Fair
Checked out after 7 hours... Uncomfortable bed, lots of drug addicts on premises, no courtyard or anyplace to sit outside.
Genuine Expedia guest review
Other trip Feb 18, 2015
Maryanne
US
3.0 / 5Good
"Great for the price"
Hester is too loud. Bed is comfy
Genuine Hotels.com guest review
1 night business trip Jan 25, 2015
Ross
US
2.0 / 5Fair
"Could have been better"
The hotel advertises in Expedia as "Hotel in San Rafael with free breakfast and 24-hour front desk." This is not true. I have to leave at 7 AM and has to send e-mail for my work. I did not have the password for the Wi-fi because the lady at the front desk that checked me in the night before did not give it to me. I was tired that evening I checked in, so I did not bother to check the key card holder if the password was indicated in there (I just assumed because of my previous experiences from other hotels). I thought I could just call them using the phone in the room, it was not working. I used my cell phone to call-up the front desk, but no one answered the phone. I have tried several times (incurring long-distance charges because my cell phone has different area code) but no response. Decided to go to the front desk around 6:45 AM, door still closed, so I used the buzzer several times, but no one responded.
Genuine Expedia guest review
Other trip Jan 18, 2015
NG
US
1.0 / 5Poor
"Poor Place"
A very run-down motel type of hotel, dirty, small, unfriendly.
Genuine Hotels.com guest review
1 night romance trip Dec 28, 2014
Hong
US
2.0 / 5Fair
"Travelodge 12282014"
Customer service is totally poor. They are not act like customer service. Ad a mater of fact I hate the way they treat me. Never go back in that facility. This is the second times I went there and they are not good at all
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Ceacelia S
US
1.0 / 5Poor
"Terrible hotel in a terrible area."
We arrived late and the "24 hour" reception was empty. Lights on, but nobody in the office. I had called earlier in the day to let them know we would be arriving late and they said "okay, no problem". I tried banging on doors and windows, rang the buzzer but nobody ever came. I called the office from my cell phone and could see/hear the phone ringing, but obviously nobody answered, not even an automated machine picked up. We waited for ~25 minutes and just left and found a better hotel down the road that actually had someone at the front desk. Now I have to figure out how to get my money back since I pre-paid through hotels.com. What a pain.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Cory
US
3.0 / 5Good
"Ok"
Vending machine didn't work pool was covered in grass
Genuine Hotels.com guest review
1 night business trip Dec 14, 2014
Ross
US
2.0 / 5Fair
"need some quality upgrades"
Free breakfast is very sparce,not even a toaster.No trays to take items to room.
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
US
4.0 / 5Excellent
"fun times with grandma and aunt....."
was their on for a thanksgiving weekend to see grandma and my aunte when arrived checked in got a non smoking room on the second floor area was quiet I slept well not bad for the price and being a older travel lodge. the only thing was I went to market to get a shower rubber pad to stand on while taking a shower the tub was very slippery without it.....lol
Genuine Hotels.com guest review
3 night family trip Nov 27, 2014
Dwayne
US
3.0 / 5Good
"clean room nice people"
I prefer smoke free however none were available. So I burned some incense which helped. The room was clean and the heater warmed it up just fine. Like most inexpensive rooms the heater/ac was noisy... so once the room warmed up I shut it off. The trash was picked up (Wed.night early Thurs.) at the nearby dumpster and that was extremely loud and very early. Do not know if it is weekly or bi-weekly. The continental breakfast was not for either of us so we snagged a banana and found a place that was better for a good breakfast. The location is good for people who want to be bop around San Rafeal; only 5-6 minutes from the downtown shopping area. For the money it was OK.
Genuine Expedia guest review
Other trip Nov 28, 2014
Jnandaji
US
4.0 / 5Excellent
The manager was very nice and let us use his printer for my son. My son had some important documents to print and they let us go in the back to use the printer! Very nice staff!
Genuine Expedia guest review
Other trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
Room was clean and close to freeway. Just what I needed.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Not bad for the price! Great location off 101."
Simple room. No clock, tiny refrigerator. A fair amount of noise but not too bad. Ice maker was dead.
Genuine Hotels.com guest review
1 night business trip Nov 9, 2014
Johanna
US
4.0 / 5Excellent
"Great Value."
The hotel is in a good location. Just off the highway a few blocks from downtown San Rafael. Not much to the place. But if your looking for an inexpensive, clean place to sleep, take a shower and take off. This is it. It's only a 5 minute walk to Terrapin Crossroads. Which was perfect for me. I could walk there enjoy the food and amazing music, till late night, and then walk on back to the hotel. I will definitely be back.
Genuine Hotels.com guest review
3 night trip Nov 7, 2014
David
US
2.0 / 5Fair
"Tired but OK"
Old motel, similar to the by gone days of Motel 6. Kudos to the owner for at least trying to update the interior...maybe they need to get a professional next time. Overall, a reasonable 1-2 star hotel. Next to the freeway so expect some road noise.
Genuine Hotels.com guest review
1 night business trip Nov 5, 2014
A Traveler
US
3.0 / 5Good
"AverageLodge"
Averagelodge.....Room was small, smelled a bit, but once the windows were open it got better. Knock down for waking me up @ 9, asking if I was checking out. Know down again for the mechanic next door with the air guns going off at 905 am. Plus one for the awesome coffee shop across the street.
Genuine Hotels.com guest review
1 night trip with friends Nov 7, 2014
CHRISTOPHER
US
4.0 / 5Excellent
"a five star in this price range"
very good value for the price. Pleasantly surprised by the condition of the hotel and the oversize bathroom - this was an handicapped room.in this trip we stay in 3 different hotels and this was by far the most comfortable and the one we pay less.
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
A Traveler
US
5.0 / 5Outstanding
"very good for the price"
I stayed in a room which was a smokers room, but it was a very clean
Genuine Hotels.com guest review
2 night business trip Oct 25, 2014
Shirak
US
3.0 / 5Good
"OK except for Bed!"
Courteous manager. adequate breakfast. no closet. the bed was very uncomfortable. everything else good.
Genuine Hotels.com guest review
4 night romance trip Oct 16, 2014
Reecca
US
4.0 / 5Excellent
"Old school bathroom :D"
Hotel has an old stile bathroom. Room was super clean.
Genuine Hotels.com guest review
1 night trip Oct 19, 2014
A Traveler
US
1.0 / 5Poor
"daba in San rafael"
Unit must refurbish
Genuine Hotels.com guest review
3 night business trip Oct 19, 2014
Dante
US
5.0 / 5Outstanding
We were really satisfied with our stay. I read so many negative reviews about this place but none of them were true for us. The place was clean, comfortable and I was surprised to find a refrigerator, a microwave and a coffee maker in the room since it wasn't mentioned in the description. The only thing you probably should realize is that there is no breakfast area. The food is put out right there by the reception, you pick what you want and take it to your room. But the breakfast itself was pretty good - coffee, juice, cereal, pastries, bagels, cream cheese, fruit - enough to fill you up for a while. Overall, we had a very pleasant experience. Thank you.
Genuine Hotels.com guest review
1 night trip Oct 5, 2014
Elena
US
1.0 / 5Poor
"needs to be improve"
Well first the comforters were ripped, the TV remote control was taped up so it can hold the batteries and the main door of the room was all mess up oh and the person in the front desk didn't have really good customer service so I'll go back and book a room again only if I have to.
Genuine Hotels.com guest review
1 night romance trip Oct 3, 2014
A Traveler
US
3.0 / 5Good
"A good stay"
The room had been updated and was quite comfortable. The bed was way too hard but hey, it's a hotel! The breakfast was actually pretty mediocre (bagels, cereal, fruit and terrible coffee) but the coffee roaster across the street was well worth it.The rooms weren't too noisy and the AC worked very well. Free wifi is a huge plus.
Genuine Hotels.com guest review
3 night business trip Sep 22, 2014
Jolly
US
4.0 / 5Excellent
"It's ok- but don't expect attentive service"
It was ok.... the ceiling fan in the bathroom was falling down and there was ants in the bathroom. When we got there they were bad, but I spent some time killing them, and by the second day there were less. The linens were clean, but the bedspread was a bit shabby, Had a fridge, iced over in the freezer, but no microwave. The towels and pillows were nice--- the lumpy bed? Not so much...... For a king bed, it was very shaky if someone turned over, and there's only 12 tv channels- three of which are Fox, CBS and ABC news, 2 Mexican channels, two are sports channels, two are informercials, One is disney and the other two are misc. Only free channels. BORINGGGGGGG! As I checked out, some screaming brat was yelling "MOM! GET IN HERE! I WANT........"." AND SHE LEFT ME AT THE DESK TO DEAL WITH HIM AND NEVER CAME BACK!!!!" I wanted a 'final bill' but never got it.... I'd rather stay at Marin Lodge....
Genuine Hotels.com guest review
2 night trip Sep 21, 2014
A Traveler
US
1.0 / 5Poor
"Smelly"
Hotel was disappointing. While the motel was supposedly non-smoking (kinda hard to tell with signs saying it was OK and others not) the room smelled like it had not been cleaned of the smoking smell. Very outdated, worn out motel. Tub was so strange I decided to not take a shower at all! Air ventilation poor and loud. Won't be back!
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
A Traveler
US
2.0 / 5Fair
"Truly Budget"
Had no idea it would be this bare minimum from reviews. Fixture hanging down in the bathroom, 2 screws would have fixed but they just don’t care. A tiny bottle of what could have been shampoo was it. Just a really marginal spot and I would have thought at $99. it might have had some decent toilet paper! Sorry, no I would not recommend but then again there were no other hotels available the weekend I needed.
Genuine Expedia guest review
Other trip Sep 22, 2014
Linda
US
4.0 / 5Excellent
The room was very clean and comfortable. I didn't arrive until after 1 am but was very happy to see an attendant come within a minute of my arrival. Parking was very tight at that hour. A great coffee shop is directly across the street. The surrounding area made me a little nervous that late at night.
Genuine Hotels.com guest review
1 night trip Sep 12, 2014
A Traveler
US
2.0 / 5Fair
"Disappointment stay at Travel Lodge"
One staff manager need customer service training when servicing quest, his mannerism was not friendly enough. Saturday night stay was noisy due to other quest partying in the parking lot after 9 pm. Sunday morning check out at 7 am the office was closed, no coffee or breakfast sweet were served free. If was just awful and I will never stay there again. What a waste of time and money.
Genuine Expedia guest review
Other trip Sep 12, 2014
Cynthia
US
1.0 / 5Poor
"Rude"
Staff was the rudest I've ever experienced.
Genuine Hotels.com guest review
1 night business trip Sep 7, 2014
A Traveler
US
1.0 / 5Poor
This hotel is disgusting, Dirty, bad location, rooms are in bad shape, I left the hotel 10 minutes after check in and I found a different hotel. They should be ashamed to charge for a place like that.
Genuine Hotels.com guest review
1 night business trip Sep 6, 2014
abraham omer
US
2.0 / 5Fair
"Outdated"
I was only going to be in town for the weekend; I just needed a place to lay my head. I knew when I booked that it wasn't going to be a five star facility. The front of the motel was nice enough and looks like the picture; my room was not as nice. The first thing I noticed was the odor of cigarette smoke. To be fair, I did not realize that I had booked a "smoking" room. As there where no vacancies, I was unable to change. There was a large hole in the bed spread and a hole in the room's door. A trip to Target for Lysol took care of all the surfaces in the room - including the bedding. I had to stuff a towel in the hole in the door....I never felt completely comfortable during my stay.
Genuine Expedia guest review
Other trip Sep 8, 2014
SoccerMom9
US
2.0 / 5Fair
"Convenient"
A/C musty smell. Great coffee place across the street. Former head roaster for Peets!
Genuine Expedia guest review
Other trip Sep 7, 2014
liz
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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