"Diamond Jack's is sliding down hill!"
this will be our last stay. Diamond Jack's has always been the smaller, lesser Casino/Hotel of Bossier City/Shreveport, but they always maintained their hotel in a reasonable fashion. The rooms are now missing: safes, refrigerators, TVs ( there is one and its 10 years old). they simply are not replacing basic room amenities when they break. They are […] clearly not putting any money back into the place. With that said - the rooms as very clean, the beds were super comfy and the rooms themselves are spacious. Check in was slow. They were able to accomodate our request to be have our family member rooms close to each other. It is just a property that has seen better days. The buffet has been sketchy for some time but the diner that serves grilled items is decent for late night munchies. Read moreGenuine Hotels.com guest review
Have been there before and rooms were outdated. Came back on vacation and rooms were updated and nicer. Glad I chose diamond jacksGenuine Hotels.com guest review
"In need of care"
Although we enjoyed our stay, the rooms are in need of a deep cleaning. The staff is friendly, but the hotel could use some updates.Genuine Hotels.com guest review
The room was dirty. It hadn't been cleaned in certain places. A lamp shade next to the bed was covered in something brown that had been splatted on it. It was lacking updating in certain areas: shower, t.v., etc. The pillows that were given to sleep on were throw size pillows, we asked for extras. The bed and bed cover was very lumpy. No refrigerator, […] but you could ask for one. When we went to check out, we were charged our nights stay even though we had already paid through Hotels.com Read moreGenuine Hotels.com guest review
We booked a non-smoking king for one night. A non-smoking room is a "request" not a guarantee. Since we did not understand that in the fine print, we were unable to cancel the room upon check-in without being charged. As someone with Asthma this does not work. Initially the front desk clerk was unwilling to work with us, including not allowing a guest […] who offered to change rooms with us, to do so. However my husband was able to get the room changed after speaking with a supervisor. Satisfied the room was changed but disappointed it had to take that much effort to get it done. Read moreGenuine Hotels.com guest review
The staff was wonderful. The hotel was clean but some piker could be done a fresh coat of paint would go a long way a microwave in the rooms would be nice and room service during the week would be nice but over all our stay was nice and we will stay against and will recommend it to our family and friendGenuine Hotels.com guest review
Loved it...very nice....clean restrooms clean rooms!!!!Genuine Expedia guest review
Tv's are old and you can tell the rooms are old and worn out but the jetted tub really makes the the stay better. Brought kiddos to the pool in the evening about 2hrs before pool closed and towel cabana and poolside bar were closed. At about 10 security was telling us pool was closing and we told him there were no towels, he and a house keeper went […] and got towels for all of us at the pool. Some of the staff seemed very friendly and eager to help. To me this means alot. Over all its not a bad place to stay, we will more than likely stay there again Read moreGenuine Hotels.com guest review
We were not told the spa was shut down until we arrived to check in :o( what fun is a girls weekend with our massage, pedi, mani?? The pool area is great but the bar / restaurant was not open. If the weather is nice and people are swimming, it should be open.Genuine Hotels.com guest review
First, Expedia overcharged me about $100 on the room, which makes the whole experience sour. The hotel only had 2 clerks working which made for a long line at check-in. The television didn't work, but I called and they came and fixed that. The thermostat clicked all night. Some practical joker thought it would be funny to set the alarm clock for midnight. […] They also filled the coffeepot reservoir with water so when you tried to make coffee, water ran everywhere. (Shouldn't the maids check for things like that?) Drunks ran up and down the hall most of the night slamming doors and shouting. The buffet was $23 per person, which is excessive unless you are a pig. Read moreGenuine Expedia guest review
We really enjoyed our stay at Diamondjacks. We would definitely stay here again, The check in and out was long lines, but other than that we were happy with our service,. The casino staff is very friendly. We met a sweet lady named Carolyn that worked there. The buffet was excellent and well as the quick order deli.Genuine Hotels.com guest review
Room was nice, enjoyed our stay. Only complaint would be when we came to check in we were a little before check in time and I couldn't hardly understand the guy at the front desk, he mumbled so bad and was a little rude.Genuine Expedia guest review
"Good deal nice room"
Can't beat the price, and you get what you pay for, room was clean and buffet was great. Had a blast, be back for sure. Great for people on a budget!!Genuine Expedia guest review
All I will say is, it was so terrible and disgusting, we had to leave and go to another hotel after 1 miserable night.Genuine Expedia guest review
"Convient to other sites"
It was ok, for a one night stayGenuine Hotels.com guest review
I was very satisfied with the room. The next morning check out took over an hour. Ridiculous line. Staff was OK. Great location. Overall 3 stars.Genuine Expedia guest review
rooms or low grade and service is low grade was glad to check out of hotelGenuine Hotels.com guest review
"Diamond Jacks Weekend"
Overall the hotel was very nice. The room we stayed in had a jetted tub by the king-size bed. What didn't make sense was another bathtub in the bathroom. I know the room was setup for handicap access but 2 bathtubs seemed to be a little overkill. Would have done a walk-in shower instead. I would suggest to hotel to install those curved shower curtain […] rods at least. Front desk staff could have smiled more. Would've given me the impression they were glad to see me at least. I asked for, and was denied, an extended checkout to noon. The Front Staff needs to inform people that they have to be rewards vip's to get that privilege. Pool area very nice but pool bar could stay open longer. Also, pool area should maybe consider renting floatees to guests. Casino was very small and outdated. And there needs to be more variety for dining. We're not buffet people. Legends restaurant is buffet only. Would suggest the hotel start offering menu service along side the buffet. I know they have the Grill across the floor from Legends, but that is a walk-up service, and some people like my wife and I prefer wait service. Was surprised to hear that it was DJ's 8th anniversary, yet no more updating had been done since changing it from Isle Of Capri. We found ourselves visiting the new Margaritaville simply because of food and drink choices. Would definitely consider staying at DJ's again but would strongly suggest investing 10-20 million dollars in renovations and upgrades. Read moreGenuine Hotels.com guest review
The bed was sooooooo uncomfortable until our whole bodies was sooo sore and achyGenuine Hotels.com guest review
"the hotel desk staff slow and rude."
i was not happy with the service and the room, room had very bad smell, comforters dirty, carpets dirty, bathroom showers old and dirty, i was not happy with my stay, i didn't even sleep on the bed i was very disgusted. complain to Director of the hotel, i would like to get my money back. i had 2 rooms. i would never stay in that hotel again.Genuine Expedia guest review
Room was musty, cobwebs on ceiling hadn't been cleaned ac unit rattled and made noises as if fan was not working properly when kicked on dust rolled out of vent room was huge but old and not updated still looks as if it was the old isle if Capri holelGenuine Hotels.com guest review
Diamond Jacks Casino and Resort"s staff are great. No matter what time of day we always got a smile and Hello. Very friendly staff. The room was nice and roomy. It was my friends birthday weekend so this was a special stay. She was very impressed.Genuine Expedia guest review
"Hotel seeing bad times"
I think the hotel was good but you could tell something was wrong. Spa was closed, room service only available on the weekends. Kinda sad cause its a really nice hotel.Genuine Hotels.com guest review
"nice hotel with casino"
it was great, my boyfriend and I wanted to get away from all the hussle and bussle from the work week and we ended up here and we liked the room.Genuine Expedia guest review
I loved the hotel. It was classic and clean. I could have used some more pillows, but over all it was enjoyable.Genuine Hotels.com guest review
"would I stay again?"
The front desk young lady was amazing. the check-in was simple and fast. the Bellman was probably the best ever and remembered our names the next day. The room was clean and smelled clean but was HOT! turned it down to 60 and went for a swim... the pool and pool side bar was great but there are no towels for the pool. called for some towels and they […] never came.?!?! Went back to the room to get ready for dinner and the room was still HOT!! called the front desk and this time they were rude I asked why the room wasn't cooling and she stated Well in the summer you need to stay in the NEW part of the hotel and the winter time in the OLD part.... REALLY! did not know there was an old or new part.... I went to shower and again had to call the front desk for towels they only left 2 bath towels and no floor mat the housekeeper that brought them up was very rude. Not the best time. Read moreGenuine Hotels.com guest review
I liked the stay, just one thing, the beds had these little pillows, like a regular pillow cut in half, and only 3 of them. I would like at leas 4 regular size or king size pillows on a bed.Genuine Expedia guest review
Needs new carpet. Rooms smell smoke. Not very hsppyGenuine Hotels.com guest review
"No More Diamond Jacks For Me Ever!"
This was the worst casino hotel I have ever stayed in and will NEVER stay there again! The hotel room looked like it was 15 years old, the bed was horrible, and the entire hotel smelled of smoke. We went to the casino and they only had one roulette table of the two open and it did not have the display to show the numbers that were hitting. The roulette […] table also had a $10.00 minimum when it was only a $5.00 minimum at Margaritaville where we had just left. We walked into the casino and walked right back out to go back to Margaritaville. Yes, the room was cheaper at Diamond Jacks ($89.00), but I will stay at a non-casino type hotel before I ever stay here again! I don't think Diamond Jacks will be here much longer, as they clearly are not investing in their property to keep up with the other casinos in town! Read moreGenuine Hotels.com guest review
"Stayed one night just to gamble"
First it said we could have a rollaway in the room on the online booking and when we got their we couldn't because of fire hazard. We had to get adjoining room. The beds were lumpy and very uncomfortable. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
"It was nice just could use some updating"
PROS: Hotel Staff were very nice. We really enjoyed the hot tub in the room and convenience of being able to go down to the Casino floor without having to get out and drive around. Security was great as well. CONS: We had 2 rooms the air conditioner in one kept making a loud noise at about 4 in the morning =(. It smelled kinda musty or like mildew […] when we arrived. There was a really long line to check in as well Read moreGenuine Hotels.com guest review
"Amazing as usual!!"
We always enjoy ourselves here. The staff is wonderful, the hotel is clean and the rooms are AMAZINGLY comfortable. The only place we stay while we are in town!Genuine Hotels.com guest review
Check in at 4pm, was wrapped around the lobby with two only people working the front desk. The rooms are grossly outdated, chipped and cheap furniture. I will never stay here again. The only plus was the shower pressure.Genuine Hotels.com guest review
"Hotel needs update- beware"
I was not satisfied with this stay. The hotel is outdated and needs update. There was mold in the shower. Cracks in the bathroom decor. I would not take my shoes off to walk in this hotel. There was no soap, lotion, shower caps etc in bathroom (good thing I brought my own). They have no express checkout you have to come to front desk and wait in line […] for 20 minutes. I will not stay at this hotel again until it is updated. Read moreGenuine Hotels.com guest review
"Noisy, not sound proof walls, beds are way to hard"
Except for the room everything was great. Clean Bathrooms and had a very helpfull and nice guy take care of our car and gave us direction to everything and place we needed.Genuine Expedia guest review
Didn't get the room I reserved had to settle for two queens instead of the one king I had reservedGenuine Hotels.com guest review
"pretty nice hotel"
I enjoyed a nice clean cool room. Kid really enjoyed the pool. The water was nice.Genuine Expedia guest review
The room was beautiful...king sized bed with large whirlpool tub, mirrors, everything was absolutely perfect!Genuine Hotels.com guest review
Hotel staff was polite, friendly and neat in appearance. Hotel was very understaffed, not very clean because of being understaffed, I had to get a new key 4 times in two days. I will not stay there again.Genuine Hotels.com guest review
"Will not be back"
Food was over priced. Wi-fi was horrible. Never received a drink had to go to bar to get me a drink. The only good thing was the live band on Saturday night.Genuine Hotels.com guest review
"Dissatisfied on 2 subjects"
The hotel is in bad need of a remodel. Very old room and machines. The employees were fantastic! Very friendly and understanding of the hotel conditions. Unfortunately I found out I could have booked this hotel at a much lessor rate than Hotel.com charged me. I'm very dissatisfied in both the hotel and Hotel.com.Genuine Hotels.com guest review
Rooms were poor and very uncomfortableGenuine Hotels.com guest review
"Clean but old."
Older hotel. It was clean and the staff were great. Get what you pay for. Price is right for the conditions. I would stay again.Genuine Expedia guest review
"Awesome and close to various eateries!!!"
Great and my family enjoyed every moment. The pool is great!!!Genuine Expedia guest review
Waited in line only one person and myself to check in. 1 employee on phone for 10 minutes at least. No one came to assist us in checking in. people kept comming in and out of check in desk but no one would help. I finally yelled out to the employee and she seemed upset that i was interupting her important phone conversation. Maybe management should […] get more involved! Read moreGenuine Hotels.com guest review
"Our Stay at Diamond Jack's"
we were met by a Valet. He promptly assisted us to unload the car and immediately took our belongings inside to the Valet area. When we finished checking in, he came out of the valet room immediately and met us with our cart as we headed to the elevator. He was very pleasant and helpful.Genuine Expedia guest review
Had to stay in a smoking room even though I booked a non smoking but they stay was great other than that.Genuine Expedia guest review
This was the worst night I have ever spent in a hotel. I got two hours sleep The walls were thinner than toilet tissue. I heard one drunk neighbor come in and fall in the tub and another sing to his girl at 3 in the morning. It didn't help his cause; I would have heard it! I was there for a convention. It would have been nice if they would have separated […] our rooms from the casino patrons. Read moreGenuine Hotels.com guest review
Booked it for 2 nights but cancelled the 2nd cause the room was horrible! I got a room cause the power was knocked out from the storms and it's too hot not to have ac, but the air in my room wouldn't go below 80. It was just as bad as being outside. The bed was extremely uncomfortable. I woke up the next day and could barely move cause my back hurt […] so bad from the mattress. The shower and the jacuzzi tub were both falling apart. And the shower head looked like it hasn't been cleaned in a month. DISGUSTING!! The guy at the front desk that checked me in was extremely rude. My room was on the 8th floor and when he handed me my key he told me the 7th floor. I asked him you did say 7th cause my key says 8th and he responded by telling me he told me the 7th floor cause my room is on the 7th floor. The service was bad and the room was gross. I cancelled the 2nd night and went home cause it was better to be without power and water than in that gross place. I will never stay there again. Read moreGenuine Hotels.com guest review
Mattress was very old and uncomfortable. We decided to stay another night but changed hotels because of the mattress.Genuine Hotels.com guest review
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