There is a lot of work need to be done at this hotel. We were there for 4 days. The price was OK. If you go for the leisure (shopping) pick another hotel. If you go for the casino then it is OK.Genuine Hotels.com guest review
Having been to casino hotels in Las Vegas, I was disappointed in the overall stay. I thought it would be a little cleaner. However, the big bath tub was wonderful! Staff was okay, but somewhat aloof.Genuine Expedia guest review
Even though the beds were clean, the hallway carpets were filthy. Huge stain right outside our door. The shower was old and stained so I actually used a towel to stand on to shower. The huge tub took over an hour to drain. It just need updating. The check in system needs to be revised when dealing with conferences. Long lines and rooms not available. […] But you would get to the front of the line and they would tell you it wasn't ready. But if one room came up by the next time then next person got up there, that person got the room. You had to go back and get in line again or come back later. Not a fair system. Read moreGenuine Hotels.com guest review
"disgusting! never again!"
I have stayed at diamond jacks several times and usually its pretty nice.. I booked the room two weeks in advance, I reserved nonsmoking. When we arrived and checked in, we went up to the room and when we stepped off the elevator on floor 11 the cigarette smell was horrible. Opened the room 1134 and it smelled like someone just smoked in there and there […] were 4 ashtrays in the room. I called downstairs and asked if they had any nonsmoking rooms and they told me the room I got was nonsmoking! They said there was nothing they could do about it because there was no more rooms available. It wouldn't have been a big deal but I had my 3 year old with me. Next time we will not be staying at diamond jacks. Even the room was dirty and the last times we have been there they were nice. The carpet was stained the curtains were ripped and the bed was supposed to be white but was dingy and yellow. The shower looked like it had mold growing in it. Its just not worth the money. Read moreGenuine Hotels.com guest review
"Used to be a nice place when it was new--no more."
I'm sure this was a nice hotel when it was first built, but carpets were dirty and falling apart, the shower was disgusting--didn't even want to get in it, the buffet was terrible. I wouldn't recommend the hotel. There are nicer and newer casinos just five miles away, or stay at a regular hotel and at least get a free breakfast.Genuine Hotels.com guest review
"Won't stay @ DJ's again."
Had reserved a non-smoking room. They did not have one. Arrived late in evening too late to find another location. Smocking room was supposed to be a suite,TV console was there TV was missing; other TV outdated, from the 1990's early 2000 era; shower had a portion of a paper towel still on the floor and because of the overall condition of shower floor […] took a bath; outside of shower door had brown scum or mildew; outdated jacuzzi tub, scratched up; wood around bathroom mirrors, tub & walls scratched, cracked & peeling; Of two beds in room, sheets had to be changed on one because they were shredded beyond repair; both beds had human hairs within them; hallway carpeting stained, doors scratched & needing fresh sanding/painting, music blasting too loud next to buffet area; front desk demanded $l00.00 up front payment IN CASE OF OTHER CHARGES??; and finally staff is about par with the condition of the hotel, sub-standard, or just untrained!!! Read moreGenuine Expedia guest review
Hotel looks nice not the outside and has a great pool and good food. As for the room it was big but looks like it hasn't updated in a long time. The bed was as hard as a rock. The casino was the same just not as up to date as the others in the area. They also charge a 100$ security deposit that took them over a week to put back on my account.Genuine Expedia guest review
"Not so good"
When i checked in there were no refrigerator or microwave in the room. We had suite and the toilet was bagging up. Front desk clerks had an attitude. Also in the suite the living area was not like on their pictures. The air condition filter was black as the ground. Then the air stop working. They dont have enough of sockets. I will never stay there […] again. Read moreGenuine Hotels.com guest review
"Turning into a dump"
First the hotel refused to let anyone check in until exactly 3:00 pm. This created huge lines with very little front desk help. While checking in the clerk was having trouble with card key machine. She assured me the keys would work. 7 floors up no access to the back to the lobby and back to the lobby and the back of the line.The room is old and worn […] out. In the sitting area lamps were missing and the room had no alarm clock. Ancient TV's. The bars was full of less than desirable people due ladies night. Did I mention the hundreds of kids running around the hotel? Why do you bring kids to a casino? The only reason to stay here is price. The other casinos in the area were charging twice as much. Read moreGenuine Hotels.com guest review
We were staying in Shreveport because my daddy had surgery. I wanted to be some where that my self & my kids would feel safe. We found that here. The rooms are VERY clean & everyone has been extremely nice to us. I have recommended this hotel to several people. I LOVE the all night restaurant so that when we leave the hospital we don't have to worry […] about finding some where to eat. The pool & arcade were perfect to give my girls a break from the hospital. Thanks for a great experience Read moreGenuine Hotels.com guest review
"Diamond Jacks is A-okay"
Nice place to stay. The breakfast buffet was the great.Genuine Hotels.com guest review
"HORRIBLE SERVICE, RUDE PEOPLE!"
Well, for starters, everyone at the front desk checking you in, is RUDE! Not a smile, not a kind word, every request is just a gasp of air, and a loud blow out of the mouth, like you are bothering them. Even upon checkout, the girl was very rude, and down right ugly about the whole checkout process. I WILL NEVER STAY HERE AGAIN!Genuine Expedia guest review
ONLINE THEY MAKE IT LOOK GREAT AND THE SALON DOENT WORK THE SAUNA BROKEN STEAMROOM BROKEN WEIGHTROOM NOT OPEN ....ROOM STAINS EVERYWHERE , DUSTY, CIGAR BURNS EVERYWHERE, NOT CLEANED, EVERYTHING TORN UP ... I AM SO DISSAPOINTED . I BOOKED 2 NIGHTS AND LEFT EARLY JUST SO GHETTOGenuine Hotels.com guest review
"DiamondJacks Rest Stop"
DiamondJacks Casino and Resort did provide us with a much needed restful get away from our hectic life. The hotel was comfortable, clean, and the staff was great. The food at the buffets was also great. I especially liked breakfast buffet and the three eggs over easy that were made especially for me. And the casino was just okay.Genuine Expedia guest review
Service was great! Rooms could use updating but was certainly worth the price!Genuine Hotels.com guest review
"Enjoyed our stay"
I brought my son and Grandson to stay only a day but will be coming back for more. Loved the Jacuzzi bathtub and the roomy bathroom and the room was very nice.. Stayed once in next door not loo long ago and will never go back there.Genuine Expedia guest review
"Great hotel, large quiet room, great king bed."
We were treated well by the hotel staff from the front desk to the parking valet. Love the spat tub big enough for two with a view of one of the three TV sets. Great sitting area, quiet AC (not like the normal wall unit that is loud. No noise from the hall or other rooms above, below or beside. Everything was clean and well maintained.Genuine Expedia guest review
The food was awful! we had room service on morning and couldn't even eat the toast,was really bad.The snack bar down stairs is a joke,really bad service! the pool is beautiful! the bathtub is the room was awesome,I would stay again for the pool but would not eat there!Genuine Hotels.com guest review
The hotel was clean and decent. Its outdated and pretty pricey compared to surrounding competion. Not unsatisfied but I could have got nicer for cheaper!Genuine Hotels.com guest review
"dated...good for the price"
The staff is nice...the room was a good price...the rooms are dated. I don't think anyone needs a telephone by the toilet anymore. Its just gross to even think about using it. Please remove it!Genuine Hotels.com guest review
Friendly staff, very nice rooms, & very affordable! Also, the pool & arcade are great for entertaining kids!Genuine Hotels.com guest review
"WORST STAY EVER!"
From check-in to check-out, our experience at Diamond Jacks was more of a Diamond JOKE! Front desk clerks were unfriendly and unwelcoming. She spoke so fast I couldn't understand what she was saying. When she asked how I would be paying for "incidentals" she did not bother to explain if using a credit card, it would take 3-5 business days for the $100.00 […] deposit to be refunded once we checked-out. Getting to our room, the halls were littered with cleaning carts and service workers "lingering" in the hallways. Our room: The A/C didn't cool, the phone was broke, (had to use my cell phone to call front desk) The beds were broke, and most uncomfortable, the pull chain to the ceiling fan was missing, the carpet was stained, the T.V. did not get good reception, and our KEY card only worked once! The pool area was dirty, had exposed wiring/lighting laying around. The bartender at poolside, had no clue about the drink menu, and was SLOW as Christmas. She took many breaks and would disappear for long periods of time. For the amount of money we paid for our stay, we had certain expectations....even our lowest of expectations were NOT MET. I would not recommend staying at Diamond JACKS in Bossier City if they were the LAST place on earth. Upon check OUT, we were not the only guest that experienced issues," it was the Chatter of the lobby, apparently ALL the Other GUEST had poor/similar experiences! Read moreGenuine Expedia guest review
It was a fun filled family get away and everyone was accomodated and we look forward to doing it again.Genuine Expedia guest review
"Spend you money else where"
They rooms here are dirty! I have stayed here twice and trust me I will never stay there again.Genuine Hotels.com guest review
"Close to good shopping"
For the most part we enjoyed our stay. However, for the price of the room I think that breakfast most definitely should have been included. The pool area was nice but I was a little annoyed with the fact that there were some people who were allowing their young children to eat in the pool. Gross!Genuine Hotels.com guest review
"I'd pay extra to stay somewhere else"
We arrived at 6pm from an 8hr drive and then had to wait 30 min in the lobby for our room to be cleaned. One of the beds looked like it was half sunken in, and felt worse. Old style tv, and shower had rusted edges. Not to mention the family next door kept arguing with there kids at night and early morning. The only thing my sister liked was the huge […] tub. And I only liked the seafood buffet. Read moreGenuine Hotels.com guest review
"love the hot tub"
The staff were friendly hot tub was awesome bed was comfortable don't like their casino machines to tight too smokyGenuine Hotels.com guest review
"traveling 7 States"
It was the better of the hotels we stood in during our venture, however I don't think a hotel with a 4.4 rating should have walls and counters with dirt streaks and hand prints that a simple wipe down could remove and a toilet with yellow urine stains on the caulking at the base that bleach would easily remove. It seems the standard of cleanliness in […] shrevport is substandard to neighboring states hotels as I experienced 3.8 and 3.6 hotels in the area with very poor cleanliness for the rating that a 2.9 hotel in Vegas can outperform. Read moreGenuine Hotels.com guest review
They have an excellent staff. Loved their food both at the buffet and at The Grill. Room was nice and comfy.Genuine Expedia guest review
"nice casino hotel"
The room was very comfortable and relaxing, the Jacuzzi was great quick easy check in.Genuine Expedia guest review
The entire staff was friendly and made us feel welcome!Genuine Expedia guest review
"whenever i am in bossier i stay at diamond jacks ."
i have stayed at diamond jacks a few times . great staff the rooms are always very clean .Genuine Expedia guest review
We had a late arrival but did not get non smoking room as requested said it was given earlier arrival. The room did not meet our expectation the first night. The second day there was a vacancy for non smoking so we were put in that room. The room was okay.Genuine Hotels.com guest review
"Affordable on-line room rate"
We had a nice size room on the 9th floor with 2 queen beds, desk area, bath with jetted tub and shower. There was coffee maker, but no fridge. The previous guest left the room safe closed, so I called to report it. (Each guest has to create their own code for the safe.) A guy promptly showed up and tried to open it unsuccessfully. He suggested that […] we leave valuables at the front desk. The buffet was a big disappointment. The casino was just okay, especially after visiting nicer ones nearby. On a Monday and Tuesday just before the 4th of July and the pool bar, spa, and "steak house" were all closed. Read moreGenuine Expedia guest review
"The hotel had a strong mildew order. dirty"
The hotel had a mildew order, the staff was not very helpful, the beds were lumpy, the sheets didn't fit the bed. the bathroom was dirty, all around the tub and toilet needed caulking. I was very disappoint. The carpet was dirty I will never stay at this hotel again. the only staff member that was pleasant was the bellman when we left. He seem out of […] place he should work at a better hotel. Read moreGenuine Expedia guest review
At check in they gave us the wrong room.We ordered room service and an hour later we hadn't received it, when we cakked the front desk and finally got in touch with the kitchen they said they were closed. The recording said they were open later than they actually were.Genuine Expedia guest review
"Wonderful Staff makes up for small flaws!!!!"
Casino is Great!! Mattresses need to be replaced; it felt like I was in a sink whole. Service was wonderful and your employees are outstanding!! This hotel is not perfect but, it will work.Genuine Hotels.com guest review
It was ok the room was warn out ant the TV was an old 20 inch and the TV channels were limited. Also the food was horrible don't bother eating room service or at the buffet.Genuine Hotels.com guest review
"Room was nice; bathroom was very big!"
We enjoyed staying at Diamond Jacks and will stay again.Genuine Expedia guest review
"It was ok overall"
We did not want to stay at this hotel/casino but it was the only one available without spending over $299 on a different hotel. I was surprised that the room was nicer than expected but we did have to ask maids to come vacuum the dirty floor upon arrival. We did not like the casino and actually ventured out to other casinos. Great place if you want […] casino-like experience and don’t have many other choices. Read moreGenuine Expedia guest review
Grat stayGenuine Hotels.com guest review
loved itGenuine Hotels.com guest review
"I would not stay here again."
Hotel was okay, it is very old, needs lots of updating. Pool was nice. Room was fine but the whole hotel has an aweful smell to it. Nothing is close to this hotel.Genuine Expedia guest review
The room was nice - jacuzzi tub was great. (Since I read others negative reviews I cleaned the room myself when we arrived, not really necessary - it was clean, everything worked, and no smoke smell). Most of the hotel staff was very friendly and helpful. Buffet was good - staff here was excellent. Kids enjoyed the pool and small arcade. The spa is […] closed but not mentioned on expedia - please update. The separate hotel parking area is too small so plan to park in the casino lot. Shopping on the Boardwalk was fun and Mall St. Vincent is great if you have teen/tween girls - all their favorite stores, both are very close by. Overall we were pleased and pleasantly surprised in comparison to some of the other reviews I read. This was our first time at this hotel but we will stay here again. We were able to see the fireworks July 4th from the parking garage roof, it was great to avoid the traffic at the Boardwalk (if you do go over there to see fireworks be sure to plan 2 hours to get out of the parking garage). Read moreGenuine Expedia guest review
"Great overnight stay!"
LOVED the jacuzzi tub in the room. Very relaxing stay!Genuine Hotels.com guest review
"Unhappy birthday stay"
Very disappointed with this place. Was not giving a non-smoking room as requested on prearranged reservation, but person who checked in behind me did. Air conditioning did not work in both rooms. One of our rooms had awful musty smell. Safes did not work in rooms. Was told to use safety deposit box at from desk, but employee didn't know where keys were, […] or how to work them. One of our rooms did not get cleaned on Saturday. Had to call to have it cleaned in the evening. Will not recommend this place to anyone! Read moreGenuine Hotels.com guest review
The rooms are very spacious, but the appliances in the room didn't work and the bathroom needed to be scrubbed.Genuine Hotels.com guest review
"Good deal for the price"
The hotel is old and could use some updates. Like the old style TVs. The carpets need to be cleaned but everything else was clean. Be aware that their casino does not have a poker room. Their reward card comp system is one of the best i have ever seen. We will probably come back to his resort but only with the kids. They have a huge arcade and a very […] nice resort style pool setup and other things to do to keep the kids busy. We got two nights for $80 per night with online deal but we had enough fun to stay a third night on July 4th for the full price if $160.00 Read moreGenuine Hotels.com guest review
"AC didn't work"
The AC didn't work in our room, refrigerator was unplugged agd we didn't realize it until our food was starting to get hot. Took our 3 daughters to the arcade and they couldn't even enjoy playing due to the fact that there were teenage boys running around the arcade unsupervised. We had a non smoking room but the smell of smoke on our hotel floor was […] outrageous. Wouldn't recommend this room to anyone!!!! Read moreGenuine Expedia guest review
"Definitely needs an update"
First room was not very clean. We complained and were promptly moved to a new room. This one was cleaner and had some updates but not fully. Altough non smoking room, its impossible to keep smoky smell from adjacent rooms. The outdoor pool is the best feature. Buffet was pretty good. Close to LA boardwalk.Genuine Hotels.com guest review
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