This was the worst night I have ever spent in a hotel. I got two hours sleep The walls were thinner than toilet tissue. I heard one drunk neighbor come in and fall in the tub and another sing to his girl at 3 in the morning. It didn't help his cause; I would have heard it! I was there for a convention. It would have been nice if they would have separated […] our rooms from the casino patrons. Read moreGenuine Hotels.com guest review
Booked it for 2 nights but cancelled the 2nd cause the room was horrible! I got a room cause the power was knocked out from the storms and it's too hot not to have ac, but the air in my room wouldn't go below 80. It was just as bad as being outside. The bed was extremely uncomfortable. I woke up the next day and could barely move cause my back hurt […] so bad from the mattress. The shower and the jacuzzi tub were both falling apart. And the shower head looked like it hasn't been cleaned in a month. DISGUSTING!! The guy at the front desk that checked me in was extremely rude. My room was on the 8th floor and when he handed me my key he told me the 7th floor. I asked him you did say 7th cause my key says 8th and he responded by telling me he told me the 7th floor cause my room is on the 7th floor. The service was bad and the room was gross. I cancelled the 2nd night and went home cause it was better to be without power and water than in that gross place. I will never stay there again. Read moreGenuine Hotels.com guest review
Mattress was very old and uncomfortable. We decided to stay another night but changed hotels because of the mattress.Genuine Hotels.com guest review
As soon as i got to the hotel they denied me a non smoking room, even though i had made a reservation for one, so they gave me a handicap room. Next, we got locked out of our room due to dead batteries on the lock. We asked to get it open but the maintenance man was slacking and was riding a boat while on duty. We were locked out of our rooms with all […] of our possesions still inside. Lastly, there was an excess of noise at night. Read moreGenuine Hotels.com guest review
"IT's a room"
Actual our stay was very good as my wife fell in love with the over sized Jacuzzi bath tube and that seem to make it worth while for her. I didn't spend much time there as it just a room to me, I was there to gamble and I did! Winner winner chicken dinner I won and had a great weekend get away.Easy to get to and to get around town.Genuine Hotels.com guest review
We felt safe and comfortable. However, there were several alarms during the night with technicians yelling in the halls. The bathroom door had no working latch; and the bathroom smelled strongly of smoke.Genuine Hotels.com guest review
Never had to wait on a table. Amazing service in the casinoGenuine Expedia guest review
A/C wasn't keeping the lobby, bar, or room cool. staff was very pleasant.Genuine Expedia guest review
We stayed two nights. A/c barely worked in our room. Must have been booked they didn't offer us a new room. Told them twice no a/c maintenance came right up. Messed with it and said it should be fixed. :( but, upon check out we complained and received one night free.Genuine Hotels.com guest review
The hotel is an average hotel, not as nice as some of the newer casino hotels, but in general it was as advertised. The buffet has a good selection.Genuine Expedia guest review
"Easy check-in and nice stay"
The stay was very comfortable from beginning to end. There was a slight cigarette smell throughout the hotel. But rooms and hotel areas were neat and clean. Parking was limited and when hotel parking was full you had to go across site to the casino garage. Still not a bad walk though.Genuine Expedia guest review
"Not Worth It"
This place is dated, and not some stylish way. Overall the facilities & "food court" remind me of an old rundown shopping mall or airport. Rooms were not filthy, but were not clean either. Walls were thin enough to hear your neighbors talking and people in the hallway. Pipes and such made plenty of noise when other rooms or floors would use restrooms/showers. With […] all the choices in the area you can pick somewhere better to go. Read moreGenuine Expedia guest review
Booked this room two week prior, arrived late at night and were told they only had smoking rooms. I BOOKED a nonsmoking room. Stayed the first night (against our will because it was so late) and left before the second night as they would not change the room! RUDE UNEDUCATED attendants that didn't help at all. Hotels.com stepped in and refunded both […] nights thankfully, I will NEVER go here again. Read moreGenuine Hotels.com guest review
"Needs some updating"
The beds were not very comfortable. Our room was across from ice machine and it was very loud. Can hear everything in rooms next door and hallway. Some updating would make this a nice hotel again. Staff was friendly.Genuine Hotels.com guest review
The hotel was nice, although the room I reserved wasn't the one I received. I was hoping to capture a glimpse of the Red River from the window, unfortunately that did not happen. Overall, it was a good stay for the price.Genuine Hotels.com guest review
The hotel was nice and clean. The staff was very friendly. The rooms were somewhat outdated. Very old television. Coffee and ice bucket in the bathroom and there was a hole on the shelf that the coffee pot say on. Some tiles were missing in the shower. And it smelled like old cigetettes. But it was very very clean as far as no dirt in site. It would […] not be my first pick if we return to Shreveport, but I guess if the price is right, I would stay again. Read moreGenuine Hotels.com guest review
"close to the boardwalk"
I was very diasappointed that I could not check in early because the rooms were not ready. I was unable to eat at the buffet because there was only 1 person working and a long line of people for breakfast.Genuine Hotels.com guest review
The room was 85 all night - miserable in the Louisana heat.Genuine Hotels.com guest review
"Don't book anything thru these crooks"
I booked a Lonestar concert thru these guys and reserved a room but I did not GUARANTEE the room not give them any credit card info pertaining to the room. I was unable to attend the concert. They charged the room to the credit card I used for booking the tickets only. WHen I called the desk about why and HOW they charged the card she saaid I had guaranteed […] the room. I told I did not. She then said because I did not show my credit card was billed. When I asked how they did that as I had not given them any money for the room guarantee she said they just billed the card I used to secure the tickets.... Read moreGenuine Expedia guest review
I stayed at this hotel for a leisure trip for a little "me time" and although I was not wowed by the hotel I was not completely let down either. The hotel is very clean and staff are very nice however the rooms look very old fashioned, kind of old Miami Vice looking and very plan. I did not have a flat screen in my room but had a big box old tv. The […] tub was huge and nice, and in my opinion the best feature of the room. Read moreGenuine Hotels.com guest review
"Had a really nice time, especially for the price."
Booked a room here for a family wedding in Shreveport. Had a wonderful time and the staff was super nice and accommodating. Only complaint I have was our air conditioner wasn't very powerful or possibly even broken.Genuine Expedia guest review
Overall a good experience. The rooms could be taken care of better. Just felt like a much older hotel. Floors not really cleaned well. Bathroom seemed to have something sticky between these multi colored lines in the vanity. The hot tub in the room had something gummy in it that kept us from using it at all. So wouldn't pay extra for that again. Kids […] running up and down the hall making a lot of noise pretty late at night. Not sure why people would take their kids to a casino anyway. The security of using your room key to make the elevator move was great, except that one didn't work, so you didn't need a card to go up. We did not get room because we gamble, we never set foot in the casino, we got it for convenience. It was located close to everything we were doing in Shreveport. But staff was great. Room was ok, and food even though over priced was really good as well. Read moreGenuine Expedia guest review
"not a good experiance"
Hotel staff are completely rude mannered. Will not spend another dollar in that place. The hotel wasn't to bad but was not as good as the others in its area. The staff for hotel was not very nice and was not helpful at all. Will be staying somewhere else when I am in town..Genuine Hotels.com guest review
"Needs alot of updating"
Nice casino. Employees were very friendly & helpful. Room was in terrible shape. Bathtub was falling apart, walls had holes, shower was moldy.Genuine Hotels.com guest review
"not a good experence"
My stay was horrible, first i showed up at 2:20 and i waited in line over an hour to check in. after getting room it was hot and air did not work well. Stains was on carpet floor, and it was not a pleasant smell going on. Also the bed was so uncomfortable. the sheets were hard and something was causeing itching on my body.the outter comforterable was […] litterally like clumps inside of the comforter reminded me of just a hand wash an hung on line to dry. the guest as neighbors was so loud i litterally was awaken to loud profanity outstide my door around 2:30 Am . checking out the desk clerk never ask how was my stay and was everything ok. it was a horrible experience and the staff was very unfriendly.and i paid a total of 112.00 for my stay . so it wasnt a free night for me or anything i actually never visits the casino, just liked the room setting . but it was not like i expected. the jucuzzi was not clean and the mirrors was dirty. overall i had a horrible stay and is still very disappointed in the servicees. and not ashame to voice it . It was horrible Read moreGenuine Hotels.com guest review
"What we expected."
The check-in staff was kind of short with me. We had to take a smoking room, even though we reserved non-smoking. No one explained the New elevator system to us. We had to figure it out ourself. No fridge in our suite. Kids were loud late in the night in the hallway. But, it served our purpose.Genuine Expedia guest review
The room was good. We were in room 857 and the bathroom sink was stopped up. We failed to tell anyone when we left. The ac was ok but not in great working condition. The room was never really cool. We did have a good time. A little surprise with the casinos. I guess you can't always win but I never won anything over $10.00 . Your staff was friendly. […] They seemed to care for our needs. Read moreGenuine Expedia guest review
"Would return in a minute"
I loved our room. It was gigantic. We took a bubble jacuzzi bath. I was happy with everything about the beautiful room and bath. It is not a new hotel and we had stayed in it about eight years ago, but we wanted to return because we held good memories about the hotel and pool and gaming.Genuine Hotels.com guest review
The hotel was nice but the beds were terrible. Woke up with aching backs both mornings. Thankfully there was a whirlpool tub to soak out the back soreness.Genuine Expedia guest review
Room was nice with a great bathroom including jacuzi tub.. Were expecting a king and got 2 doubles Hall were showing there age. Great location. Clean comfortable beds.Genuine Hotels.com guest review
"Good location for getting to and from downtown."
Being a retired military person I am not too picky where I lay my head in the evening. But if I were to rate this hotel with others I would say it needed some TLC. The hallway carpet was dirty and worn in the high traffic areas. The hotel staff were not as customer oriented as I thought they should be. They all seemed aloof.Genuine Expedia guest review
I think the TV need to b up graderGenuine Hotels.com guest review
The rooms have never been updates since it was Isle of Capri. Wall paper in bathroom is peeling off, the shower leeks water all over the floor, your can hear people in the halls all night long, and the list goes on. The employees on the gambling floor are very nice and are available when you need them. The hamburgers are great and employees at the snack […] bar are very nice. Will always be my last choice until an up grade is done. Read moreGenuine Expedia guest review
"Think twice before booking this hotel!"
I was very disappointed, when we arrived at check in we were informed that they didn't have the room that we had booked. The first clerk was unfriendly and a second clerk overheard what was going on and told him to offer us a handicapped room. Since we really had no choice we said ok. When we got to the room the Jacuzzi tub had hairs in it, the tv was […] outdated. The bed was very lumpy just very uncomfortable and had very small pillows. There was only one towel in the room. At least the cleaning lady was very nice and delivered some towels promptly upon request, that was the only bright spot of the stay, They even had the coffee pot in the bathroom, really? This hotel needs an overhaul! Staff included Read moreGenuine Hotels.com guest review
I had never stayed here, but this hotel was acceptonally nice!Genuine Hotels.com guest review
"ive stayed at better"
The only way I would stay here again is if theres nowhere else to stay. My biggest problem was the employee that checked me in. He looked lke he was bored to death and I was bothering him. I didnt see him smile not one time. They don't offer a complimentary breakfast either.Genuine Expedia guest review
"Nice place to stay."
This hotel was not "5 star", but nice. We did find the cleaning staff a bit lax, but overall we had a pleasant stay.Genuine Expedia guest review
We had a wonderful time and were completely happy with our accommodations. Very reasonable price and good service.Genuine Hotels.com guest review
"Old Tube TVs in room"
Room stunk! Old tube TVS in our room. Outdated! Will never come back to this hotel again. Floors not clean! Bathroom stunk of mildew. BEWARE STAY AWAYGenuine Hotels.com guest review
"Convenient & Clean"
The hotel was easy to get to from I-20. The location was convenient for accessing Downtown Shreveport and the Bossier Boardwalk area. Our room was quite large. The bed and chairs were comfortable. On the second morning of our stay, the toilet would not stop running, but "maintainance" was there within 10 minutes to repair it. We did not eat at any of […] the restaraunts, but they were always crowded when we walked by. I would recommend this hotel to others. Read moreGenuine Expedia guest review
Had lots of fun. Great food.Genuine Hotels.com guest review
"Good for Price"
Great room for the price, but the room was half in the 80's, half modern. it had been remodeled, but left key elements showing the age. More of a patch job. The Jacuzzi was wonderful and clean, but the bed was not terribly comfy. Overall 3.5/5.Genuine Hotels.com guest review
Room was spacious and clean. Casino small. Close to other casinos, shopping, restaurants and highway with easy access. Friendly staff. Good stay for the money.Genuine Hotels.com guest review
I guess I just expected more from a casino hotel (who's rates are outrageous). The hotel is really outdated. Service was pretty good.Genuine Hotels.com guest review
"Very poor service"
As I was traveling in from out of town, I called around 7 pm to confirm my se derivation and ask that my guest be allowed in the room before my arrival. I was told my would have to wait for my arrival. Upon arriving I was told my room was given away and that I would have to stay in a smoking room instead. I was told because of my late arrival my room […] was given away. I told the clerk I called earlier and she rolled her eyes at me. I WON'T be staying here again. The room had a lamp that didn't work, freakishly small pillows for a king sized bed and only two towels with no bath mat. Read moreGenuine Hotels.com guest review
"It was just ok"
You pay for what you get. Hotel rooms are in a bad need of a makeover!!Staff complaining about tips and their workload the whole time but overall it was an ok stay. I'm not saying I wouldn't stay here again but I will look around for somewhere else next time.Genuine Expedia guest review
"very good must see"
a ratingGenuine Hotels.com guest review
"Very friendly staff"
The room was awesome for $67.00 it had a jacuzzi, a huge bathroom and a nice king sizebed. They placed a $100 hold on my credit card which its been four days since I checked out of my room and they still havent release the hold on the $100. The breakfast buffet was great, good variety of food and made to order omelets.Genuine Expedia guest review
"Was charged 100. in addition to hotel stay."
I was charged an additional 100.00 for what was called a deposit in case I used room service. The hotel did not refund my money the next morning. The hotel said it would be 3 to 10 business day to get my refund. What if I wouldn't have had an additional 100.00 to give. The hotel staff in Gulfport said, what if you wouldn't have had an additional 100.00? […] I am disappointed that I didn't get my money back. Read moreGenuine Expedia guest review
"Very out dated."
Probably the oldest TVs I've seen in a hotel. Still has the original decor from my trip 15 years ago when it was a different company.Genuine Hotels.com guest review
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