"Threadbare and worn"
This hotel needs so many things. The carpet in the stairwells is like something you would see at a fleabag hotel in downtown Detroit. We stayed in a room at the end of the hall and had virtually no Wi-Fi reception. The entrance door at the end of the building, that should be a secure access door, was not because it needed repair. So here we are in a […] hotel with that touts itself as secure access only, and they failed at it. The door in question would only shut if you slammed it shut. The sheets on our bed had holes in them, along with the comforter. The breakfast was ok, though only ok. Front desk was ok as well. I would not stay here again unless the price was very right Read moreGenuine Hotels.com guest review
This was a very nice hotel. I would stay there again.Genuine Hotels.com guest review
"Go to nearby Bagger Dave's for good craft beer..."
Overall nice and the staff was very friendly and helpful. There was some construction (parking lot) work going on in front of the complex. Only mild inconvenience. Felt safe in the area. From way out of town, it was a great spot and close to where we needed to be.Genuine Hotels.com guest review
"Functional hotel for short stays"
Good location, easy to find, the staff was friendly, and the room was clean.Genuine Expedia guest review
"Love this place!"
I've stayed here a few times now and have enjoyed the stay and surrounding area very much. Highly recommended.Genuine Hotels.com guest review
The hotel staff was very friendly and cordial. Was willing to assist in anything that we needed.Genuine Expedia guest review
"Is what it is"
A place to stay near the airport. Clean enough and comfortable, good breakfast service for continental, next door to a good restaurant. Very helpful in getting back my reading glasses left in the room.Genuine Hotels.com guest review
Stay was fine, staff polite and courteous, room clean and comfortableGenuine Expedia guest review
They seem to have a lot of kids staying here, and they have a lot of choices for breakfast. Eggs, waffles, cereal, pastries, biscuits and gravey. The young guy at the front desk Justin, was very pleasant. The beds were comfortable and fairly large with chair and table. The shower head had adjustable water power choices, with strong water flow. My 2 […] complaints were that are room had a cigarette smell, in a non smoking room, and you can here the other people in the room next door. Probably because we had a extra place, where they use to have a door you can use to get to the other room. Now you open the door but it's sealed off. Wifi was fast and free. Read moreGenuine Hotels.com guest review
Pillow cases stained and dirty also comforter was stained and needed replacing. Bed a little on the hard lumpy side. But I guess for the money it was ok Will not stay againGenuine Hotels.com guest review
"good one-night stay"
Very close to the highway which made our late night check-in very convenient. The staff were incredibly helpful and friendly. The room was clean and the shower was really hot. A little disappointed by the breakfast but can't complain since it was free. I would stay here again if I was passing through Grand Rapids.Genuine Hotels.com guest review
"Don't count on doing your laundry"
Were it not for some seriously deferred maintenance, we would give this hotel a better rating. When we checked in, we asked whether laundry facilities were available and were told they were. What was available were a very worn out washer and dryer and a soap dispenser that was empty. Hotel staff eventually provided detergent and the washer did our load, […] but after an hour in the dryer, our clothes were still wet. We had to find a laundromat (six miles away). Also, the shower water control was loose and hard to operate. Read moreGenuine Hotels.com guest review
Awesome hotel and i will always stay whenever i visit Grand rapidsGenuine Hotels.com guest review
The staff was hands down the best part of our stay. The front desk clerk, Justin, was so helpful. We stayed on the 4th of July and I was inquiring about local fireworks displays to take my family to. He actually advised me to check out a different display than I had in mind and I am so glad we did! It was in a cute little town, the display was the best […] we've ever seen, it was easy to get back to the hotel and my whole family had an amazing experience. Customer service is so important and I would definitely go back based on this experience alone. The room was nice, the exercise facility was great, and it was easy to get to - a great overall experience! Read moreGenuine Hotels.com guest review
"Very Good experience"
Clean, Convenient, responsive hotel staff, would stay there again.Genuine Hotels.com guest review
"Bad Breakfast Experience"
The breakfast was awful. Breakfast is served from 6 - 9am weekdays. We arrived at approximately 8:20am to find everything gone. There was a line of folks waiting for the toaster and the waffle machine. A family with 3 boys was waiting to find the waffle batter gone. The mom had to go to the front counter to complain. A woman came and made more batter […] and sausage at 8:50am. A man was waiting for his waffle to be cooked and they started cleaning up at 9am. The woman unplugged the waffle maker. I have not had an experience like this prior at any hotel. The staff should have taken into account that people were still eating becuase they didn't refil the food. The man waiting on the waffle went and plugged the waffle maker back in to finish cooking. The staff had no compassion for the poor people waiting for food. Read moreGenuine Hotels.com guest review
"Nice place for reasonable rate"
Nice room, polite staff, reasonably quiet.Genuine Hotels.com guest review
Room was spacious and clean. Bed was comfortable. Breakfast was better than average. Staff was all friendly. Lower rate than I expected to pay and pleasantly surprised it was just a good value.Genuine Expedia guest review
"Horrible - all noise and no respect!"
Horrible, I sent my sons there to have a place to study and a good night rest prior to a major exam 3 miles from the hotel early the next morning. The room smelled of smoke and the wrestling team in 3 rooms across the hall partied all night, slamming doors, yelling all night in the hall, even after complaints were made! A specific request was made for […] a quite room and late check out. An absolutely horrible experience for them. A quite good night sleep is all that was expected. The facility failed miserably and the staff did not respect the entire point of your business. A safe quite night of rest in a clean room while away from home. Read moreGenuine Expedia guest review
"Great place to stop"
Just as others have stated, extremely clean room, comfortable beds, bathroom fan extremely noisy and the door slams shut. Overall great experience and would stay again.Genuine Hotels.com guest review
"Decent for money and good location."
Decently clean rooms and comfortable bed. The place is a little run down and a little more attention to cleanliness in common areas would be nice.Genuine Expedia guest review
"A good rest during a business trip"
I have stayed in different Baymont Hotels over the years and have found them variable in quality. The Grand Rapids Baymont was well placed for my business and the price was right. When I checked in, the staff was attentive and efficient. I was frankly surprised and pleased how nice my room was. It was clean, neat, and comfortable. The bed was terrific […] with a good mattress, nice crisp covers, and lots of pillows. I ate breakfast the next morning and it was also good, better than most other hotel offerings I've had. I wouldn't hesitate to recommend this Baymont to my friends. Read moreGenuine Expedia guest review
A-1Genuine Hotels.com guest review
It was close to the MVP Feildhouse.Genuine Hotels.com guest review
"Good hotel in good location"
Good hotel in middle of many stores and restaurants to choose from. Nice and clean room. Only thing was there is no pool and the TV channels were limited to basic channels in the room.Genuine Hotels.com guest review
If you are vacationing at a hotel, this would not be the one for you, but if you want a reasonable and clean room to spend the night before a flight, this is definitely it.Genuine Hotels.com guest review
"Good hotel for a fair price"
This was a very nice stay--only complaints would be somewhat hard pillows and only 3 pillows/queen bed. Also, only 3 towels. It would be helpful if they set those according to the number of people registered for the room (in our case, 4). Pool was small and noisy, but nice there was a pool. Also appreciated the fresh coffee in the lobby, and the included […] breakfast with make-your-own waffles. Read moreGenuine Hotels.com guest review
The room smelled of cigarette smoke and I don't believe the bedding had been changed from previous guest, though the price was good.Genuine Expedia guest review
"Place to sleep after our red eye flight"
Stayed overnight after flying in on the red eye. Hotel was clean, quiet, comfortable and offered a great breakfast. Would definitely stay again!Genuine Expedia guest review
Clean, affordable and worth every penny. Good breakfast tooGenuine Hotels.com guest review
Great location, hotel and staff very helpful. Good valueGenuine Hotels.com guest review
"Nice where it matters"
Overall, this is a nice hotel. My room was clean, if a little worn (faded spots on the carpet, a few cracks in the plaster, etc), but overall the amenities were excellent. The bed was comfortable, the desk was very usable, the TV and fridge were new and in good repair, the room had plenty of lighting (all of which worked) and the air conditioning was […] aggressively effective. On the downside, the bathroom fan was very loud and probably dying, and every time anyone in any of the nearby rooms opened or closed their door, I could hear it very clearly. In a broader sense, while the hotel lobby is relatively inviting (and the breakfast offerings far more extensive than I expected), some of the other public areas could use a little more love. The ground floor elevator area needs brightening up, the stairs are grim, and the hallways are narrow, drab and ill-lit. Perhaps this last point is deliberate, though, as the room was a very pleasant surprise after seeing the hallway. Read moreGenuine Hotels.com guest review
I checked in at night, approximately after 10 pm. I had booked the room through Expedia. The clerk was not personable. He asked for my credit card and obtained the information for "incidentials" without my permission. I questioned the neccessity to sign the document stating that I would be responsible for damages that would automatically be charged […] to my credit card. He stated to me, " Well, if you want to stay here, you will have to sign!" Honestly, if I hadn't prepaid for this room with the understanding that I would not be reimbursed for the first nights stay, I would've left. Unfortunately, I felt pressured to sign. Once I entered the room, it was quite disappointing considering how adamant that the clerk was that I signed the document. It was a basic room. I had requested a suite, but it did not compare to other hotel suites I have stayed in. The remote for the television didn't work. I had to go to the front desk to get batteries. I returned to the room and the television still didn't work. I called the front desk and the clerk came to the room. He put a different set of batteries in the remote and the television still wouldn't come on. After tampering with cords, he was able to get the television to come on. The room had a small fridge which was convenient, however, the freezer had so much ice/frost that I was not able to utilize the freezer. The breakfast was minimal, but why complain, it was free! Overall, I expected more! Read moreGenuine Expedia guest review
clean, great location, nice breakfast, great valueGenuine Hotels.com guest review
It was very enjoyable. Even though it is not close to why I came to Grand Rapids, my stay was so enjoyable I plan on staying with you next time.Genuine Hotels.com guest review
This was bare minimum; I would never recommend a colleague stay here.Genuine Hotels.com guest review
"Not my fault!!!!"
After walking into my room and realized that i was given a double queen when i booked a king. I called the front desk and was told the reservation was sent to them as a double queen from expedia. Expedia says they sent a reservation for a king. I was then told they had no available kings. Not happy at all.Genuine Expedia guest review
"overnight stay-visiting a student in the area"
Every thing was adequate (no pool or hot tub, but they have a small exercise area)Genuine Hotels.com guest review
The rooms where ok for a nights stay. Bathroom had mold in shower/tub area and damage to faucet. I wanted to order room service, but this is not an option on site.Genuine Expedia guest review
"Quiet, convenient area of town."
The hotel is in a quiet neighborhood, yet very close to other hotels, the airport and good restaurants. Staff was friendly and the free breakfast was tasty and well presented.Genuine Hotels.com guest review
"Convenient location, but a disappointment"
When we arrived at the room it looked as if it had not been cleaned in a long while. The floor was not vacuumed and the smell was unpleasant. We stayed for four days because of the booking; but with each day, after other rooms around and below us were cleaned the maids would leave the fans going in the bathrooms. All night every night we had to listen […] to a fan running - loud! What a disappointment. I will not stay at this Baymont ever again. Read moreGenuine Expedia guest review
"Comfortable, clean room at a great rate."
The price was great, the location was excellent - close to shopping and lots of restaurants and right off the highway, the room was clean and comfortable. The only negative is that there is no pool.Genuine Expedia guest review
"Must Be Popular"
Perfect for our needs. Breakfast was more than we expected. Service personnel were especially friendly and helpful. It was Memorial Day weekend and the place was packed. Must be popular.Genuine Hotels.com guest review
"More than you expect"
Excellent hotel. Clean room that was huge. Had a full size couch and a flat screen. Excellent breakfast options. Waffles were greatGenuine Expedia guest review
"Convenient to Grand Rapids"
Easy drive to downtown Grand Rapids. Walk to nearby restaurants. Stores right across the street. Comfortable, clean, nice hotel with standard breakfast. I have stayed her five separate times and have always been pleased.Genuine Expedia guest review
"They upgraded for no charge."
Out of town relatives stayed and we needed a larger room. They have us a huge room at no extra charge because it "was not occupied."Genuine Expedia guest review
"Convienent to Highway, Comfortable"
Right off the expressway in a nice area, with shopping and restaurants close by. Standard breakfast, hotel in good shape for being 20 years old, but bed was a bit soft. Would stay again.Genuine Expedia guest review
We had a late flight in from the airport and did not want to drive far. This was the perfect place to stay.Genuine Hotels.com guest review
A clean room but not a great bed and very flat pillows. Also, a lot of people in the breakfast area with not enough tables or space. It would be of benefit to rethink it.Genuine Hotels.com guest review
"Great for lengthy stay."
Stayed 2 weeks - does not have security lock boxes in the rooms - very good complimentary breakfast (Belgian Waffles, eggs, sausage patties, biscuits, otmeal, cereal, yogurt, french toast as well as toast, pastries, fruit, hardboiled eggs and of course drinks) Also complimentary dinners were great - but I am not sure how often they are provided. The […] workout room was being remodeled - so if you are interested in that be sure to call prior to making arrangements. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )