Room smelled like smoke but hotel says non smokingGenuine Hotels.com guest review
The hotel was fine but the breakfast was lacking and I ended up going out to eat because their options were limited.Genuine Hotels.com guest review
I gave them 5 stars because it was a clean, spacious, and overall just a nice room. The frnt desk bent over backwards for me. ~hats off to them~Genuine Hotels.com guest review
The room was clean and the location convenient. Unfortunately the room we stayed in had a very awkward design with the sink right by the entrance door and a very small bathroom. The breakfast was okay but it ended about an hour before the scheduled time.Genuine Hotels.com guest review
Wouldn't go back. The room smelled "smokey" and was very humid, Bathroom light fixture missing a cover, Shower faucet loose and didn't work right, and the Shower curtain rod was hanging off the wall so the curtain kept sliding allowing water to spray out all over the bathroom floor.Genuine Hotels.com guest review
"Close to airport"
Very convenient to the airport; hotel staff helped me set up a quiet place to finish up some work one night; affordable and fine otherwise.Genuine Hotels.com guest review
"Nice hotel close to restaurants at a great locatio"
Very clean, good internet and good breakfastGenuine Hotels.com guest review
Carpet in room was gross.Genuine Hotels.com guest review
"handy airport hotel"
We were there for one night to get an early morning flight home. It was very convenient for us. Breakfast was included (and plentiful) and there were many restaurants nearby. The room was a little worn, the sink had cracks and the carpets had a few old stains. The beds were very comfortable. The microwave and fridge were a nice plus. Justin, at the […] front desk, was a big help. We would stay there again. Read moreGenuine Hotels.com guest review
"top sheet wrinkle ,very wrinkle"
no ice in the ice machine and not to clean looking, need more than two luggage rack also could use a new wafer makerGenuine Expedia guest review
"Satisfactory stay, good service"
Satisfactory stay, good serviceGenuine Hotels.com guest review
"Stuffy rooms, comfy beds."
We stayed there for only 1 quick night because our flight out was so early. The location was great as it only took 5 minutes to get to the airport (at 4 in the morning this was especially convenient!!!). The front desk guy was fine...not overly nice, not rude, just got us our room and answered our questions. The room was sooooo stuffy when we walked […] in. Not sure why. If we were going to have a longer stay I would have asked to switch rooms. Although the hallways and lobby smelled the same so I'm not sure it would have made a difference. We were there to sleep for only like 5 hours and I slept like a rock because the beds were soooo comfy!!! Overall I would not stay there again. I would try another airport hotel because of the stinky rooms. Read moreGenuine Hotels.com guest review
"Good hotel for the price"
This hotel was a godsend for me and my girlfriend. We had booked a three night stay at a hotel down the road and it turned out to be a hole in the wall that I did not even want to spend one night in. The Baymont was so much better and it was not really that much more. The facilities are well kept and the overall atmosphere was very nice. Our room was […] great and spacious enough. The cleanliness was good and it smelled good too. The breakfast was pretty good as well. They had a lot of pastries and even a waffle maker. They also had biscuits and gravy and sausage which was nice. The only reason I did not give this hotel a 5 was because the staff was kind of strange. The housekeepers were very stand offish and did not even really smile when you walked by. The front desk was mostly nice although not trained as good as he should be I think. So other than those issues the hotel was fantastic. Read moreGenuine Expedia guest review
Needed a hotel near the airport... Perfect location, friendly staff. Plenty of restaurants nearbyGenuine Expedia guest review
nice hotel and good area, just a little overpriced - but all hotels in the area were...Genuine Hotels.com guest review
"Great refreshing stay"
Staff was efficient, breakfast was good, bed was luxury. If I need another hotel in Grand Rapids I will definitely check Baymont out again.Genuine Hotels.com guest review
"Clean, good location, nice breakfast"
Nice to have a fridge and microwave, Beds are okay, but bring your own pillow!Genuine Expedia guest review
I liked the big room and the breakfast. Nice staff.Genuine Hotels.com guest review
"We stayed at the Holiday Inn Express-Airport"
It was delightful. Granddaughters enjoyed the pool very much. The location was primo.Genuine Hotels.com guest review
"Too much noise"
The room was fine but a noise woke us about 5:00 a.m. that sounded like an exhaust fan was right over our room and the noise continued preventing us from going back to sleep. We were given another room for second night and we were awaken again about 5:00 a.m. with strange sounds this time it sounded like the humming of an appliance maybe a refrigerator […] or ice machine. Last year I stayed here for the weekend and it was perfect. We come to Grand Rapids every year. I will try another hotel next year. Read moreGenuine Hotels.com guest review
I had a wonderful stayGenuine Hotels.com guest review
"Good deal for the price"
I always say don't just a hotel by it's luggage carts- and this was another one of those locations. The staff was very friendly especially Brent, at the front desk. The breakfast was one step better than a continental and fine for my crew. The crescent shaped shower curtain rod was coming out of the wall and hence the shower curtain wouldn't close, […] but other than that the room was comfortable and clean. Fridge and microwave were nice too- Location was close to airport, bars and food and a giant Meijers "one stop for everything on the planet" store. Must visit local brewery Schmoe's if you like a local beer- 1/2 mile away. Read moreGenuine Hotels.com guest review
"Carpet was filthy in room and in stairwell"
The maids had done a nice job of having the bathroom and beds nice and clean but the carpet was so stained and disgusting that I did not dare take off my shoes. When I told the desk clerk, he was nice but just said "I'm sorry" with no offer of a new room. When I I went back a second time and asked for a new one, he first said there were none and then […] finally showed me another. The carpet there was nearly as bad as the one I was in. My non-smoking room also smelled like cigarettes. I am not fond of elevators so took the stairs. The carpets there were even more flthy as were the carpeted bases of the luggage carts sitting in the lobby. Yuk!! I could not believe this was a Baymont Hotel! When I tried to call the national number to complain, I got put on hold four times and never got to talk to anyone. Read moreGenuine Expedia guest review
"Close to airport"
Close (1.9 miles) to airport so convenient for travel. Shuttle was not running the times we needed it (after 5 PM and at 4 AM) but hotel paid for cab fare, a unexpected plus!Genuine Hotels.com guest review
Close to highway, airport, stores, and restaurants. Room was great.Genuine Hotels.com guest review
"Continental breakfast below average"
Unappetizing processed foods. Coffee in styrofoam cups...I hate that. Could you have some bananas?Genuine Hotels.com guest review
"close to airport"
Check in and out was great and the room was clean and comfortable.Genuine Expedia guest review
Nothing real fancy but very comfortable. Was clean and staff was helpful.Genuine Hotels.com guest review
"not worth the money"
Picked this motel for the shuttle which was on time and not extra cost. The room had the AC on full blast when I arrived (outside temperature 75) and I figured it out that it was probably hiding the fact that the toilet would put in water every 2 minutes. I thought it was the neighbors room as it did not do it when I was in the toilet room. The desk […] chair had crumbs or particles of something over the seat. Sink vanity light lens was cracked with holes in 2 places. Long hair on sheets when I pulled the covers back. Coffee carafe lid was broken and coffee took almost 10 minutes to brew. Elevator smell hot like it was about to quit. Not a very enjoyable night. Read moreGenuine Expedia guest review
"Good for what was expected"
We stayed at the Baymont on our way to a wedding in Benton Harbor. Overall we were pleased with the accommodations. The pillow cases were very wrinkly and I had to ask my boyfriend if he had brought a pillow with him because it honestly looked like it had been slept on a lot. My biggest complaint is with the continental breakfast in the morning. We […] had a very late night so it was rough waking up in the morning, and we got to the breakfast at exactly 9 (it ends at 9). Instead of waiting for us to at least get some of whatever was left, the staff had already cleaned up the majority of it prematurely and continued to clean it up as we were quickly trying to get something, anything, to eat before starting our travels for the day. Did not sit well with me; most courteous employees would have let their hotel guests at least get a plate of food before cleaning up. Did not show good hospitality at all. Read moreGenuine Hotels.com guest review
"Outside is better than inside"
The look of the hotel and hotel website is a bit deceiving but I guess the price should have given it away. Staff was helpful but the room smelled funny, old and the entrance wasn't welcoming. They did have coffee all day which was a plus and the location was great for what I needed.Genuine Expedia guest review
"poor service without real attempt to resolve"
booked, and paid for, a room for our family. We were given a room that had 2 queen beds without a fold-out (that was supposed to be in the room) that was booked for a family of 5. After calling the desk, they said they would send up a roll-away. After waiting for 35 minutes, went down to desk where we were told that no beds were available. Their solution […] was for me to rent ANOTHER room at full price, then they would give us adjoining rooms, or we could have 20% off our next stay in that hotel, which we would never stay at again. Our 14 year old had to sleep on the floor. Read moreGenuine Hotels.com guest review
"Threadbare and worn"
This hotel needs so many things. The carpet in the stairwells is like something you would see at a fleabag hotel in downtown Detroit. We stayed in a room at the end of the hall and had virtually no Wi-Fi reception. The entrance door at the end of the building, that should be a secure access door, was not because it needed repair. So here we are in a […] hotel with that touts itself as secure access only, and they failed at it. The door in question would only shut if you slammed it shut. The sheets on our bed had holes in them, along with the comforter. The breakfast was ok, though only ok. Front desk was ok as well. I would not stay here again unless the price was very right Read moreGenuine Hotels.com guest review
This was a very nice hotel. I would stay there again.Genuine Hotels.com guest review
"Go to nearby Bagger Dave's for good craft beer..."
Overall nice and the staff was very friendly and helpful. There was some construction (parking lot) work going on in front of the complex. Only mild inconvenience. Felt safe in the area. From way out of town, it was a great spot and close to where we needed to be.Genuine Hotels.com guest review
"Functional hotel for short stays"
Good location, easy to find, the staff was friendly, and the room was clean.Genuine Expedia guest review
"Love this place!"
I've stayed here a few times now and have enjoyed the stay and surrounding area very much. Highly recommended.Genuine Hotels.com guest review
The hotel staff was very friendly and cordial. Was willing to assist in anything that we needed.Genuine Expedia guest review
"Is what it is"
A place to stay near the airport. Clean enough and comfortable, good breakfast service for continental, next door to a good restaurant. Very helpful in getting back my reading glasses left in the room.Genuine Hotels.com guest review
Stay was fine, staff polite and courteous, room clean and comfortableGenuine Expedia guest review
They seem to have a lot of kids staying here, and they have a lot of choices for breakfast. Eggs, waffles, cereal, pastries, biscuits and gravey. The young guy at the front desk Justin, was very pleasant. The beds were comfortable and fairly large with chair and table. The shower head had adjustable water power choices, with strong water flow. My 2 […] complaints were that are room had a cigarette smell, in a non smoking room, and you can here the other people in the room next door. Probably because we had a extra place, where they use to have a door you can use to get to the other room. Now you open the door but it's sealed off. Wifi was fast and free. Read moreGenuine Hotels.com guest review
Pillow cases stained and dirty also comforter was stained and needed replacing. Bed a little on the hard lumpy side. But I guess for the money it was ok Will not stay againGenuine Hotels.com guest review
"good one-night stay"
Very close to the highway which made our late night check-in very convenient. The staff were incredibly helpful and friendly. The room was clean and the shower was really hot. A little disappointed by the breakfast but can't complain since it was free. I would stay here again if I was passing through Grand Rapids.Genuine Hotels.com guest review
"Don't count on doing your laundry"
Were it not for some seriously deferred maintenance, we would give this hotel a better rating. When we checked in, we asked whether laundry facilities were available and were told they were. What was available were a very worn out washer and dryer and a soap dispenser that was empty. Hotel staff eventually provided detergent and the washer did our load, […] but after an hour in the dryer, our clothes were still wet. We had to find a laundromat (six miles away). Also, the shower water control was loose and hard to operate. Read moreGenuine Hotels.com guest review
Awesome hotel and i will always stay whenever i visit Grand rapidsGenuine Hotels.com guest review
The staff was hands down the best part of our stay. The front desk clerk, Justin, was so helpful. We stayed on the 4th of July and I was inquiring about local fireworks displays to take my family to. He actually advised me to check out a different display than I had in mind and I am so glad we did! It was in a cute little town, the display was the best […] we've ever seen, it was easy to get back to the hotel and my whole family had an amazing experience. Customer service is so important and I would definitely go back based on this experience alone. The room was nice, the exercise facility was great, and it was easy to get to - a great overall experience! Read moreGenuine Hotels.com guest review
"Very Good experience"
Clean, Convenient, responsive hotel staff, would stay there again.Genuine Hotels.com guest review
"Bad Breakfast Experience"
The breakfast was awful. Breakfast is served from 6 - 9am weekdays. We arrived at approximately 8:20am to find everything gone. There was a line of folks waiting for the toaster and the waffle machine. A family with 3 boys was waiting to find the waffle batter gone. The mom had to go to the front counter to complain. A woman came and made more batter […] and sausage at 8:50am. A man was waiting for his waffle to be cooked and they started cleaning up at 9am. The woman unplugged the waffle maker. I have not had an experience like this prior at any hotel. The staff should have taken into account that people were still eating becuase they didn't refil the food. The man waiting on the waffle went and plugged the waffle maker back in to finish cooking. The staff had no compassion for the poor people waiting for food. Read moreGenuine Hotels.com guest review
"Nice place for reasonable rate"
Nice room, polite staff, reasonably quiet.Genuine Hotels.com guest review
Room was spacious and clean. Bed was comfortable. Breakfast was better than average. Staff was all friendly. Lower rate than I expected to pay and pleasantly surprised it was just a good value.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )