I stayed here after a week stay at a 5 star resort so it was a bit of a shock to the system when I checked in. The place is clean enough but definitely dingy and in need of a face lift. It's a close drive from the airport which was my priority. It's definitely a 3 star and NOT a 4 star as indicated on the reviews. I'd probably try the Marriott next […] time before staying here again but if the $50 difference is an issue this place was fine enough for an airport hotel Read moreGenuine Hotels.com guest review
"Can't decide which part was best!"
I'm a pretty indecisive person, so when we arrived at the Renaissance I was naturally concerned as to whether or not I made the right decision booking it for the night. These concerns went away as soon as we entered the doors--the office staff were the friendliest people I've met in Philadelphia. The room was clean and most comfortable, the beds were […] so soft I almost considered covering up and watching tv as opposed to traveling around town! When we asked the front desk where to park when we went out to dinner that night they were most helpful and informative about easier transportation options in the city (If I don't have to drive in downtown Philly, I won't!!!). We ended up taking the complimentary shuttle to the airport with different maps courtesy of the hotel, our driver was extremely nice and helpful, and we took all their advice saving a load of money on cab fare and parking!! Our sleep was nice, the bathroom had extremely warm water and didn't fog up too bad, and the coffee machine provided us with a good pick-me-up for the next day!! If you're looking for an affordable (we're all working part-time college students), clean, safe and comfortable room...I wouldn't consider anywhere else! This hotel is beautiful and the people working there are saintly, I can't wait until we have to pick up or drop somebody else off at the airport! Read moreGenuine Expedia guest review
"Not Business Friendly"
I was surprised when I booked my Room, that there was availability until I arrived on the Hotel. It isn't convenient to the Airport or Downtown Philadelphia. The on-premise Store does not take Credit Cards, and the Property is almost empty.Genuine Hotels.com guest review
"This puppy needs a major refurbishment."
Marriot needs to either spend some money on this hotel or rebrand it. It is very tired.Genuine Expedia guest review
"Best Hotel Deal Close to Italian Market"
Great stay. Loved the hotel and service. Hated the convoluted roads to So. Philly and back. Even with GPS it was difficult to navigate without getting lost. Therefore, not convenient for our purposes but still very beautiful hotel.Genuine Hotels.com guest review
"great for close to airport location"
The rooms was clean and comfortable. There is a restaurant onsite. Best part - the most comfortable bed leading to a perfect night's sleep.One drawback - fill up before heading to hotel. There are no close gas stations and I was stuck paying the rental car gasoline fee.Genuine Hotels.com guest review
"My stay could have been better."
During my stay I experienced a loud humming noise in our room. The noise made it difficult to sleep. I informed the staff , who then inforrmed the G.M. The G.M. said he would ask engineering to try to determine the cause. By the time we left engineering still had not responded. However a housekeeping staff member immediately knew what the source of […] the noise was. It was one of the machines in the kitchen area adjacent to the rooms on the same floor.The mirror in the bathroom had water spot residue clearly the length of the mirror. Also the drain was not working properly when we were showering. So dirty water was not rinsing down the drain. It was filling the tub as we were cleaning the rest of our body. So my legs and feet were receiving the residue. These are two issues which were easly correctable.I would have appreciated a better response from the management. I hope this feedback will make future guests stay more pleasant. Read moreGenuine Hotels.com guest review
The staff was awesome. Great customer service. Breakfast was good too. We will be back. My only complaint was that the bed was too soft.Genuine Hotels.com guest review
"7 AM Wake Up Call With a Hammer"
I have stayed here many times. In fact, this is the hotel that my company usually selects when we have events in the Philadelphia area. Service was great and room was fine, though we were more than annoyed when construction began on the other side of the wall at 7 AM on a Sunday morning. Drills, hammers, and a lot of yelling. After several complaints, […] we were told that our money would be refunded for the stay. Read moreGenuine Hotels.com guest review
Good hotel, good value. Have stayed here many times and never disappointed. 10 min from Philly - with no traffic.Genuine Hotels.com guest review
"close to airport"
Great Bed, shower and good breakfast. Near airport. Large event style hotel. Very near to airport. Need car or taxi to get to city.Genuine Hotels.com guest review
"Great experience until…"
Everything was great when we walked into hotel and checked out the room. It was great-looking modern design and comfortable bed. Very clean and neat. After leaving the hotel around noonish to hang out with family over the balance of the day, we were very disappointed when we returned to find the bed unmade and the room literally untouched from the way […] we left it. This has never happen in all my years of travel. The desk was very apologetic and offered several ways to try to make things right, including adjusting the bill and complimentary breakfast. We were brought fresh towels by the security staff, but that didn't make up for the disappointment of the room not being made up while we were away. I'm sure it was an oversight on a very busy day as they explained and I would probably give them another chance to prove themselves as we've always had excellent experiences at Marriott hotels. Read moreGenuine Expedia guest review
"Great hotel for any family!"
The hotel was very nice with a nice, upscale restaurant. The bed was very, very comfortable and the room had a balcony overlooking the pool! Very impressive!Genuine Expedia guest review
The hotel staff were very friendly and helpful. Our air condition didn't seem to be working properly, then started leaking. When we called to the front desk they immediately said we could switch rooms and within 5 minutes staff were to our door with keys to a new room. The rooms were very nice, comfortable beds and clean rooms. The entire hotel was […] clean, from the rooms, to the pool, to the fitness room, to the restaurant. Would definitly recommend others to stay. Read moreGenuine Expedia guest review
The hotel was nice for a one-night stay with 2 kids eager to get to Sesame Place in the morning. Our room was very comfy. They didn't have any rooms with 2 double beds but gave us a king suite and cot at no extra charge. Very convenient to central Philly and other must-sees.Genuine Hotels.com guest review
Both my husband and I commented on the friendliness of the staff. Every single one of them went out of their way to help us and were all extremely niceGenuine Hotels.com guest review
The bed slept better than any one I've ever slept in before. Very, very clean with excellent customer service. The only thing I can say negative is that no refrigerater was in the roomGenuine Hotels.com guest review
"Worn and outdated fixtures"
Need to upgrade rusty and outdated faucets and lighting in rooms.Genuine Expedia guest review
"Little Outdated and Overpriced"
The per night room price was good but the food and drinks were WAY overpriced. The food and drinks were 50% more expensive than New York for the comparable items.Genuine Hotels.com guest review
Everything was great! The person who checked us in was amazing and so helpful.Genuine Hotels.com guest review
"A getaway from home"
My Fiance and I wanted to get away from home, so we decided to go to the Renaissance Hotel in Philly! We paid for it online and the price was excellent. We got there and the front desk reps were wonderful, especially Lamont!!! He was very welcoming and had a pleasant disposition. I will definetly be back and would highly recommend this hotel to my friends […] and family! Read moreGenuine Hotels.com guest review
"Clean rooms, but not quality service."
Me and my husband checked in at 2am and the concierge had trouble finding our room we reserved...handed us the key with no direction to where are room would be located and didn't ask us if we'd like to add any other amenties or anything of the sorts. Overall hotel room was clean and worth what we paid for, but hotel service needs more improvement.Genuine Hotels.com guest review
I really enjoy myself and so did my kids we will defenitly be returning.Genuine Hotels.com guest review
Don't expect a fancy hotel. This is just an average hotel with an indoor pool and a very small restaurant. The surrounding area is not worth stepping outside the front doorGenuine Hotels.com guest review
PleasantGenuine Hotels.com guest review
The location was a bit hard to find at first but overal the hotel was nice.Genuine Hotels.com guest review
The room was clean but had a bad odor, there is an outdoor pool ouside of the rooms, there were people in the pool at 7am very noisy and we were unable to sleep after a late flight. There was no coffee in the lobby by 830 am and when we asked for more they took the stand down and told us to go buy some. Would not go back.Genuine Expedia guest review
The balcony was absolutely amazing. We had a beautiful view of the marsh. The hotel was very clean and comfy.Genuine Hotels.com guest review
"Relaxation at its best"
Quality of service was excellent. Pricing was excellent. In-room service was excellent. There had been a couple of incidents; however, they were resolved immediately and very much to my satisfaction. I would highly recommend this hotel to all my friends and/or co-workers.Genuine Hotels.com guest review
We arrived later han anticipated---no issue with checking in. The room was very clean and comfortable. The water for the shower was very hot which is a bonus. The bed quite comfortable. Breakfast the next morning was exceptional, service (and I do apologize as I can not remember her name) was above and beyond. The ease of check out was truly a pleasure. […] We did meet several staff members from both dayshift and nightshift and all were courteous and professional, truly customer oriented. The staff members anticipated our needs before we asked for items. We definitely will stay at the hotel when we stay in Philadelphia again. The only thing that may have been a drawback was the amount of children in the pool. We decided not to go for a morning swim based on that but truly that was really a negative. Thank you! Read moreGenuine Expedia guest review
We stayed in a non-smoking room with a king size bed after a concert in South Philly. It only took 10-15 mintues to get to the hotel from Broad Street with heavy event traffic. Our room and bathroom were very clean, had comfortable bed and bedding (including down comforter) and no real noise issues. We used room service for breakfast and was very impressed. […] The food came in a timely manner and was still hot. Lots of extra detail was a pleasant surprise. The hotel is older and you can see where they will need to do some work but rooms had update to date decor and furniture. We would definitely select this hotel again for airport travel or an event in Philly. Read moreGenuine Expedia guest review
"Close Comfortable & Convenient"
everything went great ! Staff is extremely friendly. the only thing we ddnt like was we had no refrig. they were all out but the 2nd day we were there they had 1 avail and it was immediately brought to our room. and we also ddnt like that the hotel charges for internet! that was a shocker ... the manager (Lamont) however was wonderful & let us enjoy […] the internet at no cost.. other than that we LOVED the hotel. Read moreGenuine Hotels.com guest review
"Ok for airport, not for local stay."
Good option if you are stuck at the airport, but NOT for a stay in the Philadelphia area. The areas around the hotel is not pleasant, no good food options nearby, rundown neighborhood. Hotel is what you would expect for a roadside business hotel, but no safety box in the room.Genuine Expedia guest review
"Great Place to Stay"
The hotel gets a 5star rating from me. The only concern I had was the parking lot was not great. It was small and for a woman traveling alone I would prefer to park closer to the entrance.Genuine Hotels.com guest review
"excellent hotel staff 5 stars"
Wifi bandwidth needs to be improved. The hotel staff makes you feel like you're at homeGenuine Expedia guest review
It is ridiculous that you have to pay for the Internet after paying so much for the staying. Red Roof, Holiday Inns and much cheaper hotels have it for free.Genuine Hotels.com guest review
Nice hotel but, if you go to the city a lot during your stay it cost more then normal cab rides because of the hotel location.Genuine Hotels.com guest review
"About to get angry but the manager saved my trip"
The only problems I had I request for turndown service and did'nt get it. The night manager ( Lamar) promise 3 courtesy drinks and the staff at the front desk saidI was unable to get non alcohol drinks eventhough I wanted a non alcohol drinks outside of soda. The manager really was helpful when I check in and was very helpful in every aspect and very […] respectful Read moreGenuine Expedia guest review
Spent overnight for concert at Harrah's -very friendly and professional staff-breakfast was good- beds were very comfortable- pillows need some work-detour made it difficult to get to from the casino- surrounding neighborhood a little dicey- over all though- very niceGenuine Hotels.com guest review
"Beware- no housekeeping!"
They had several functions happening this weekend, but that is no excuse to not send housekeeping. I had to go to the front desk for towels and wash cloths everyday. People behind the desk were accomodating, but I shouldn't have to do that.Genuine Expedia guest review
Nice location. Front desk staff and house keeping were very friendly and accommodating. Very helpful with all requests. Nice amenities, as far as, the restaurant location and affordability, indoor pool was clean and maintained, gym was nice not huge, but adequate. Nce stay for families with kids and/or teenagers. Will be happy to stay here again.Genuine Hotels.com guest review
"Reasonable for the baseball or football fan"
This is a nice enough hotel, a bit distant from the airport for use by the flier passing through, but still viable for that purpose, and useful for travelers interested in the sports stadiums, etc. This makes it well suited for those trying to catch a ball game the night before getting out of town the next morning, as we were. It was surprisingly quiet […] and peaceful given the location. We would stay here again if we went back for a baseball or football game; although it isn't close to the stadiums, not many places are, and travel between stadium and hotel was straightforward. (It helped that one of the people at the front desk knew a "secret short cut" that simplified the driving.) Read moreGenuine Expedia guest review
"Nice place to stay"
We stayed at the Renaissance on our way out of the country and again on our way back. The room was clean and the staff was friendly. The hotel shuttle to the airport was readily available to and from the hotel even when we returned at 2:00am.Genuine Expedia guest review
Beds were awesome, Linens were fresh, Room was spotless, AC was top notch and SILENT... The best service ever at an unbeatable price.Genuine Hotels.com guest review
No problems. Would have liked to have seen a free continental breakfast. Nice business room. Did not use pool or workout area.Genuine Expedia guest review
"Renaissance - A class act"
Two thumbs up...enough saidGenuine Hotels.com guest review
"Good for an airport hotel - late night bar"
Close to the airport; hotel shuttle runs 24 hours (though its best to call them when you land); nice restaurant; hotel bar open until 1am serving food until 12am; coffee and hot apple cider in the lobby until late; free coffee available all morning; small soft pretzels upon check in. Rooms were nicely decorated; the hotel seemed a bit dated in the […] lobby but rooms were updated; a little mold on the bathroom floor tiles; good water pressure; nice Aveda products. Read moreGenuine Hotels.com guest review
"Run Down, Dirty, and Excessive Internet Fees"
We were picked up in a VERY run down, dirty bus. There was duct tape holding together many parts of the bus. There was virtually no lighting and it smelled odd. The room we were put in had 2 double beds, but we were told that they were queen sized beds. The internet fees are just excessive in every way. You have to pay for every device you sign in with. […] I went to the desk and got it worked out, but to charge a single room 57.95 for 4 hours of internet was unacceptable. The room was SO SO SO outdated. The headboards were from the 80's and there was a big console TV. There were patches on top of the wallpaper and it was VERY poorly done. You could see BLACK dirt from the vent on all of the ceiling vents. The room service food was also bad. The Pool was VERY nice and the equipment in the work out room seemed up to date and in good shape, even though we did not use it. Read moreGenuine Expedia guest review
"Great Location To Airport"
Great Hotel, but not happy that this is a 4 start Hotel and you have to pay for internet service.Genuine Expedia guest review
"Thin walls and floors"
Could hear the people next doot at 4 AM which was more than I wanted to hear. You can fill in the blanks. Room was nice. Not convienent to any nightlife as downtown Philly was a 20-30 minute drive with no direction from the front deskGenuine Expedia guest review
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