"Fine in a pinch, but it needs a facelift"
I was disappointed because my room looked nothing like the rooms in the Expedia photos for the hotel. They show modern and updated rooms. Mine had decor that was more than 10 years past and the room was rather shabby. Additionally, while I reserved a room with a King, I got a room with two Doubles. The towels are skimpy, there are no water bottles, […] the room felt clammy. Since I was doing a quick overnight due to a cancelled flight, I could deal with it, but I wouldn't walk on the rugs without shoes. Read moreGenuine Expedia guest review
Renovation was being done and I was not aware or would have stayed somewhere else.Genuine Hotels.com guest review
Lobby was under construction and a mess, bathroom not the cleanestGenuine Hotels.com guest review
"Extremely pleased with my experience"
Although the in-hotel restaurant was quite expensive, the hotel itself was very nice. The hotel looked exactly like the picture (which is saying a lot, since they only show the good side in the pics. The room was clean when we arrived, but we only stayed 2 days. Air conditioning worked to perfection, but the heat didn't work at all, so our room was […] just cold ... so we stayed under the covers. Overall, both me and my wife were quite satisfied and would definitely stay there again. Read moreGenuine Hotels.com guest review
No HBO even hotel listed that there was, shuttle service took 40 minutes to pick me up, only 2 miles from airportGenuine Hotels.com guest review
This was a really nice hotel, however, I had requested 2 rooms with 2 beds in each when I booked the room. We couldn't check in until late, so when we got there they gave us two rooms. When we went to the rooms, each room only had a king size bed. We had six adults and one child. So, I was a little put off by this. The hotel had been full at this point […] and they couldn't even offer us a cot because they were out of them too. All they could offer were some more blankets and pillows. Read moreGenuine Expedia guest review
Normally a decent hotel for an overnight before a flight. I was not happy when I was sweating all night. The Air Conditioning barely worked, which made for an unpleasant night. On the bright side, the staff is always very friendly and courteous.Genuine Hotels.com guest review
"Such friendly service!!!"
The hotel itself hearkens back to the 80's, but the rooms are spacious and clean. Balconies over pool are a nice touch. The service is ridiculously friendly and helpful - above and beyond expectation. SO HELPFUL!! Hotel restaurant food was also better than I thought it would be.Genuine Hotels.com guest review
"Kind and helpful staff...."
All very kind people including the shuttle drivers that were understanding even when I accidentally boarded the wrong shuttle bus.Genuine Expedia guest review
"Nice hotel, under remodel difficult to find"
My title sums it all up. There was remodeling going on so the lobby area was cluttered with construction. It took me perhaps an hour using MapQuest to find the hotel--it is off the beaten path from the Interstate and too close to the hood for a woman to be driving in the middle of the night. I would not stay there again due to the inconvenient loca […] tion. Read moreGenuine Hotels.com guest review
If you book through hotels.com you might want to call hotels.com and get the confirmation number for the actual hotel. When I arrived they couldn't not find me in the system with the confirmation # emailed to me. The room was very clean. I'm just a stickler about bathrooms; the edges of the floors where just looked over. Besides that very clean.Genuine Hotels.com guest review
Would strongly recommend this hotel to anybody, as soon as I walked in the door we were greeted by very nice hotel staff that were very helpful and went out of their way to make you comfortable, king size bed was very comfortable and bathroom was very clean, tv was a bit confusing as they have directv but have it set up like cable, but still was able […] to watch anything you wanted to, stayed there after a phillies game, kind of out of the way for being at a phillies game but I will deff stay there again even if we are just going to a game because it was that nice of a hotel Read moreGenuine Expedia guest review
"Why do you charge for wifi"
Very nice hotel, and staff. The extra .charge for wifi bothers me.Genuine Hotels.com guest review
"Good but could be better.."
No microwaves were availible and each time I called down stairs it took a while for someone to answer the phone. Other than that it was good. Staff is not very involved with customers. I barley saw any staff.Genuine Expedia guest review
I think the hotel could use a face lift....modernize the rooms with a microwave and a full mirror.Genuine Hotels.com guest review
The hotel has a unique design with the glass atrium and open air feel so it does not appear like the traditional hotel and lodging experience. The size of the room was comfortable and the bathroom was accommodating for both my husband and me to try and prep together. Overall the space worked well. The welcome smell of a sanitized bathroom was a bonus. […] I was a bit taken by the furniture; I do know it is a renaissance experience. Also the added treat of a lobby movie with popcorn on Friday evening was an asset; not quite sure if this was due to the high school debaters. Read moreGenuine Expedia guest review
I'm not sure what a 3-4 hotels should be like, but this was not it. No fridge in the room, no bottled water; the kind of things I have come to expect. It served the purpose of a place to sleep for the night. Would not recommend for any other purpose.Genuine Hotels.com guest review
Called front desk multiple times no one answered. Shower grout was dirty and gross. Restaurant was very expensive. The free Internet was not actually free. Parking lot was far distance from hotel.Genuine Hotels.com guest review
This hotel needs major improvements.. It looks as if it was thrown together quickly to hide holes and dirt. Towels and linens were brown and dingy.. Glasses had lipstick stains on them.. Although the guy at front desk was very friendly I would never stay there or recommend this hotel again!Genuine Hotels.com guest review
the hotel had some broken outer windows from room 710. the hotel had a store that was poorly stocked with a cashier that had a heater sitting beside it with her shoes off. Besides that, the hotel had a nice modern designs.Genuine Hotels.com guest review
All the rooms where very dirty the linens weren't clean and I had to be switched to a different room twice. Found a mouse in one room and a toilet full of feces in another one. Smh just horrible never againGenuine Hotels.com guest review
I had a wonderful stay and was most impressed with the cleanliness of th rooms. The only thing I had issue with was paying for the internet service.Genuine Hotels.com guest review
The room service is severely over rated. And we kept the glasses in our room for the night so when housekeeping cleaned next morning, all they did was put our glasses by the railing instead if to room service. Besides that, amazing stay. 85 degree pool. Good machines in gym. Easy access into Philly and literally 3 minutes from airportGenuine Hotels.com guest review
"Great Value for a Great Hotel"
We had a great experience as soon as we arrived and were greeted by Patrick. He was friendly, professional and courteous. I was very impressed with our room, it was very clean. Everyone else who worked in the hotel was extreamly friendly to us especially the shuttle drivers. The only complaint I have is there must have been at least 100 kids running […] around the hall way and up and down the elevators who were extreamly loud and there appeared to be no one supervising them or trying to get them under control. And although our room was so much better than I expected the noise level was very annoying even coming through the vents in the bedroon of the suite. With all of this said I would stay at this hotel again if we were to travel this route in the future. Read moreGenuine Expedia guest review
"Pre Flight Hotel"
easy parking and shuttle service to airport, nice new hotelGenuine Expedia guest review
My wife and I only stayed one night into the current New Year (1 Jan 2013). The intent is to have a peaceful evening in our room understanding that parties and entertainment were below. All throughout the night into at least 6am the next morning literally there was loud and disrespectful people in the hallway and and to add misery our bathroom sink […] and shower tub was clogged with the water slowly draining! The front desk and resturant personnel were outstanding! Read moreGenuine Expedia guest review
Water drained really slowly. Nearly called maintenance but decided it wasn't worth the trouble for the two days I was there.Genuine Hotels.com guest review
Lovely hotel. We were in town for a college tour. No one told us the philly marathon was the next day. the pool felt cold to the finger touch.Genuine Hotels.com guest review
I stayed here after a week stay at a 5 star resort so it was a bit of a shock to the system when I checked in. The place is clean enough but definitely dingy and in need of a face lift. It's a close drive from the airport which was my priority. It's definitely a 3 star and NOT a 4 star as indicated on the reviews. I'd probably try the Marriott next […] time before staying here again but if the $50 difference is an issue this place was fine enough for an airport hotel Read moreGenuine Hotels.com guest review
"Can't decide which part was best!"
I'm a pretty indecisive person, so when we arrived at the Renaissance I was naturally concerned as to whether or not I made the right decision booking it for the night. These concerns went away as soon as we entered the doors--the office staff were the friendliest people I've met in Philadelphia. The room was clean and most comfortable, the beds were […] so soft I almost considered covering up and watching tv as opposed to traveling around town! When we asked the front desk where to park when we went out to dinner that night they were most helpful and informative about easier transportation options in the city (If I don't have to drive in downtown Philly, I won't!!!). We ended up taking the complimentary shuttle to the airport with different maps courtesy of the hotel, our driver was extremely nice and helpful, and we took all their advice saving a load of money on cab fare and parking!! Our sleep was nice, the bathroom had extremely warm water and didn't fog up too bad, and the coffee machine provided us with a good pick-me-up for the next day!! If you're looking for an affordable (we're all working part-time college students), clean, safe and comfortable room...I wouldn't consider anywhere else! This hotel is beautiful and the people working there are saintly, I can't wait until we have to pick up or drop somebody else off at the airport! Read moreGenuine Expedia guest review
"Not Business Friendly"
I was surprised when I booked my Room, that there was availability until I arrived on the Hotel. It isn't convenient to the Airport or Downtown Philadelphia. The on-premise Store does not take Credit Cards, and the Property is almost empty.Genuine Hotels.com guest review
"This puppy needs a major refurbishment."
Marriot needs to either spend some money on this hotel or rebrand it. It is very tired.Genuine Expedia guest review
"Best Hotel Deal Close to Italian Market"
Great stay. Loved the hotel and service. Hated the convoluted roads to So. Philly and back. Even with GPS it was difficult to navigate without getting lost. Therefore, not convenient for our purposes but still very beautiful hotel.Genuine Hotels.com guest review
"great for close to airport location"
The rooms was clean and comfortable. There is a restaurant onsite. Best part - the most comfortable bed leading to a perfect night's sleep.One drawback - fill up before heading to hotel. There are no close gas stations and I was stuck paying the rental car gasoline fee.Genuine Hotels.com guest review
"My stay could have been better."
During my stay I experienced a loud humming noise in our room. The noise made it difficult to sleep. I informed the staff , who then inforrmed the G.M. The G.M. said he would ask engineering to try to determine the cause. By the time we left engineering still had not responded. However a housekeeping staff member immediately knew what the source of […] the noise was. It was one of the machines in the kitchen area adjacent to the rooms on the same floor.The mirror in the bathroom had water spot residue clearly the length of the mirror. Also the drain was not working properly when we were showering. So dirty water was not rinsing down the drain. It was filling the tub as we were cleaning the rest of our body. So my legs and feet were receiving the residue. These are two issues which were easly correctable.I would have appreciated a better response from the management. I hope this feedback will make future guests stay more pleasant. Read moreGenuine Hotels.com guest review
The staff was awesome. Great customer service. Breakfast was good too. We will be back. My only complaint was that the bed was too soft.Genuine Hotels.com guest review
"7 AM Wake Up Call With a Hammer"
I have stayed here many times. In fact, this is the hotel that my company usually selects when we have events in the Philadelphia area. Service was great and room was fine, though we were more than annoyed when construction began on the other side of the wall at 7 AM on a Sunday morning. Drills, hammers, and a lot of yelling. After several complaints, […] we were told that our money would be refunded for the stay. Read moreGenuine Hotels.com guest review
Good hotel, good value. Have stayed here many times and never disappointed. 10 min from Philly - with no traffic.Genuine Hotels.com guest review
"close to airport"
Great Bed, shower and good breakfast. Near airport. Large event style hotel. Very near to airport. Need car or taxi to get to city.Genuine Hotels.com guest review
"Great experience until…"
Everything was great when we walked into hotel and checked out the room. It was great-looking modern design and comfortable bed. Very clean and neat. After leaving the hotel around noonish to hang out with family over the balance of the day, we were very disappointed when we returned to find the bed unmade and the room literally untouched from the way […] we left it. This has never happen in all my years of travel. The desk was very apologetic and offered several ways to try to make things right, including adjusting the bill and complimentary breakfast. We were brought fresh towels by the security staff, but that didn't make up for the disappointment of the room not being made up while we were away. I'm sure it was an oversight on a very busy day as they explained and I would probably give them another chance to prove themselves as we've always had excellent experiences at Marriott hotels. Read moreGenuine Expedia guest review
"Great hotel for any family!"
The hotel was very nice with a nice, upscale restaurant. The bed was very, very comfortable and the room had a balcony overlooking the pool! Very impressive!Genuine Expedia guest review
The hotel staff were very friendly and helpful. Our air condition didn't seem to be working properly, then started leaking. When we called to the front desk they immediately said we could switch rooms and within 5 minutes staff were to our door with keys to a new room. The rooms were very nice, comfortable beds and clean rooms. The entire hotel was […] clean, from the rooms, to the pool, to the fitness room, to the restaurant. Would definitly recommend others to stay. Read moreGenuine Expedia guest review
The hotel was nice for a one-night stay with 2 kids eager to get to Sesame Place in the morning. Our room was very comfy. They didn't have any rooms with 2 double beds but gave us a king suite and cot at no extra charge. Very convenient to central Philly and other must-sees.Genuine Hotels.com guest review
Both my husband and I commented on the friendliness of the staff. Every single one of them went out of their way to help us and were all extremely niceGenuine Hotels.com guest review
The bed slept better than any one I've ever slept in before. Very, very clean with excellent customer service. The only thing I can say negative is that no refrigerater was in the roomGenuine Hotels.com guest review
"Worn and outdated fixtures"
Need to upgrade rusty and outdated faucets and lighting in rooms.Genuine Expedia guest review
"Little Outdated and Overpriced"
The per night room price was good but the food and drinks were WAY overpriced. The food and drinks were 50% more expensive than New York for the comparable items.Genuine Hotels.com guest review
Everything was great! The person who checked us in was amazing and so helpful.Genuine Hotels.com guest review
"A getaway from home"
My Fiance and I wanted to get away from home, so we decided to go to the Renaissance Hotel in Philly! We paid for it online and the price was excellent. We got there and the front desk reps were wonderful, especially Lamont!!! He was very welcoming and had a pleasant disposition. I will definetly be back and would highly recommend this hotel to my friends […] and family! Read moreGenuine Hotels.com guest review
"Clean rooms, but not quality service."
Me and my husband checked in at 2am and the concierge had trouble finding our room we reserved...handed us the key with no direction to where are room would be located and didn't ask us if we'd like to add any other amenties or anything of the sorts. Overall hotel room was clean and worth what we paid for, but hotel service needs more improvement.Genuine Hotels.com guest review
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