The bed was amazing,the pillows were the bestGenuine Hotels.com guest review
"Best service and value in the area"
I was visiting San Jose on business and this hotel was near my jobsite. The service was very good, each person did their best to make sure I had everything I needed. The pros for this hotel are 1) staff very friendly and helpful, 2) free wifi, 3) free access to nearby health club (one block away), 4) restaurant/room service is excellent. The restaurant […] is really excellent, and that makes business travel easy, since you don't have to go anywhere else for dinner unless you really want to. Also, they have an extensive collection of whiskeys from around the world. Huge selection and great bartenders. Read moreGenuine Hotels.com guest review
It was one night room faced the street it got a little loud but overall clean and friendly. Employees are nice.Genuine Hotels.com guest review
"Fair price, nice place"
All was well. The only downside was that there were no late night food options.Genuine Hotels.com guest review
Service was amazing at the front desk. Loved the bar area. Rooms need touch ups. Chips in furniture , marks on the walls. BUT i will be there a guess tonight again. I am there for business downtown with dinner & cocktails for business. I never drink & drive.Genuine Hotels.com guest review
I requested for a king bed and it seems like I got a small queen bedGenuine Hotels.com guest review
kind and friendly staff. very nice neighborhood. took us forever to figure out how to get a hold of room service. overall very nice feel, small and cozy in the middle of the big city.Genuine Hotels.com guest review
"What a man needs"
Great stay! One of my fav places to enjoy downtown SJGenuine Hotels.com guest review
"Clean, quiet, conveniently located."
Staff was friendly and accommodating re info on local attractions and public transportation.Genuine Expedia guest review
"Friendly Staff and Great Location - odd smelling r"
The floor with the rooms had a very strong chemical smell: either cleaner or fragrance. I had to prop my windows to air it out. Hotel staff was incredibly helpful and friendly. Great location. Parking was $23/nightGenuine Hotels.com guest review
"not worth it for the price..."
Room was tiny, no mini bar as suggested...was a pleasant enough stay just super cramped (and not in the cozy way). Wouldn't choose this one again.Genuine Hotels.com guest review
"Very close to transportation, airport and levi"
Everyone is so friendly. The rooms and hotel are very clean and updated. I was not happy that we paid a fair amount of money to not have a closet to hang our clothes, no refrigerator, and no continental breakfast.Genuine Expedia guest review
great location, within walking distance to a lot of restaurants and shopping. VTA right outside of hotel. room was a little small, but comfortable. we took the VTA straight to Levi Stadium. $6/day pass & it leaves you right in front of stadium.Genuine Hotels.com guest review
"One night stay for business"
I really liked this hotel. It was clean, comfortable, and I felt safe staying there alone even though it was downtown. The staff, Tim, Maryanne, and Randy provided excellent service and were very friendly. The food in the restaurant (Mosaic) was great. I would stay there again.Genuine Hotels.com guest review
"Comfortable room but needed to be cleaned better"
Hotel was just fine other than the toenail clippings that were left behind from the prior guest. That kinda skeeved me out. But eh, that's why I bring flip flops.Genuine Hotels.com guest review
"A good pick"
I stayed here once and it was very nice. They have a very beautiful night patio as well. The room was a good size and comfy bed. I came late and only stayed a night but I would come back for the right place. I booked from third party and it was a deal $89 plus tax you can't beat that for the location and it was a Friday. Wow look out world for those […] deals. Read moreGenuine Hotels.com guest review
"Great Hotel, Not so great experience"
We waited over 2.5 hours for check in. We were early but were told no problem & we could have a room in 30-40 mins. Hours later when we finally gave us our room we over heard the front desk explaining they over booked rooms. Went to our room, they gave us queen bed, when we paid for King bed. They moved us into the correct room, only moments later called […] us to accuse us of smoking in the queen room. We don't smoke! The hotel was a perfect location & room was nice but not enough to deal with all they put us thru Read moreGenuine Hotels.com guest review
Didnt like $100 deposit needed without previous notice. Had i not had the money on my card i would have not been able to stay but still pay for room. No refunds. That's something i should have been told before i booked!!Genuine Expedia guest review
Response by Four Points by Sheraton San Jose Hi: Sorry to hear that our deposit policy caught you off-guard. FYI, it is posted in the "fine print" on the Expedia website. Hope that your stay was otherwise enjoyable.
"Last minute deal"
Great weekend price on a nice room right down town!Genuine Hotels.com guest review
"Awesome Customer Service"
We rolled in around 10pm at night. The two young guys that greeted us were super friendly and hospitable. Eager to tell us of local places we might want to see. In short they were the embodiment of excellent customer service.Genuine Hotels.com guest review
"Nicem Comfortable Hotel"
The front desk was sweet and caring! They manage to upgrade us into another room since it was our anniversary.Genuine Expedia guest review
"Super clean, Great service"
I stayed here for one night, and it was just fine. My room was perfect- two showers? Yay! Mini fridge, ironing board and iron, mini safe for valuables, and really comfortable, clean bed. Nice modern flair, great customer service. Parking is a downer- 25 bucks for one night? Yikes!Genuine Hotels.com guest review
"Much More than I Expected"
As one of the most affordable hotels in downtown San Jose I wasn't expecting much as I knew I was paying for location, but I was pleasantly surprised! The hotel is very well maintained and the room was huge and very nice. This would be a steal for the price anywhere, and even more so that it's right in the middle of downtown!Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
There was a lot of street noise, but that was not in the hotels control.Genuine Hotels.com guest review
We stayed two nights and it was great, my only negative feedback is the wasteful practice of changing the sheets and towels regardless of asking the reception of not to do so.Genuine Hotels.com guest review
"Great stay close to everything, down town San Jose"
Room service was great!! At the front desk. Tim made us feel right at home! He's an amazing asset for the company. ThanksGenuine Expedia guest review
This hotel is great. I have stayed here before and it's clean and very nice. However, they do not work with you in changing reservations. When you reserve it and pay the y say you have until a week prior to cancel wothout charge and that's a lie. They won't let you cancel even of you give them enough notice. My result is paying for an empty room. Plans […] change and there are things that prevent people from following through with trips and so on. I will never plan a trip here again, it's just not worth it. Read moreGenuine Hotels.com guest review
The $25 charge for parking adjacent ot the hotel was quite a surprise. Otherwise, all was good.Genuine Expedia guest review
Great location, but a horrible room for the price. Small, very little sunlight, had a bad odor, and a small bathroom. As soon as I got there I tried to cancel my reservation. Pay $30 more and stay at a way better hotel, it will be worth the money. Also, parking is $23 a night. The second night I parked across the street for $10.Genuine Expedia guest review
My gf and I stayed here for 2 days We manage to find a good deal but we were blind sided with the 20$ parking fees We had a nice view of the downtown area but overall We could of stayed at a cheaper hotel with the same hospitalityGenuine Hotels.com guest review
"Great place if you could get a good rate."
My husband and I stayed here before Sheraton took it over. It is still very nice and very comfortable. My only gripe is the $23/day parking fee but that is typical for downtown hotels. I rarely stay here during the week because the rates are quite high but happened to get a decent rate on this particular Thursday. Bed was phenomenal and I when I realized […] I forgot my razor, the hotel staff delivered a complimentary razor to my room immediately. My only regret was....I couldn't stay longer. Read moreGenuine Hotels.com guest review
"This is based on a true experience"
This hotel is over 50 years old. Although, it has been renovated, it appears that it was more like a makeup. The parking lot is behind the hotel in a seperate lot. You have to drag your luggage from the parking lot to around the hotel. It is about 15 minute walk. The place is not attractive. You are facing a codo either side. Very disappointing when […] you pay a lot of money for a Four Point Sherton. Read moreGenuine Expedia guest review
Nice clean room, great location.Genuine Hotels.com guest review
Greatplace to stay, not very pricy and excelent serviceGenuine Hotels.com guest review
"Great stay...nice hotel!"
Nice hotel right in the middle of San Jose. Clean room and friendly people!Genuine Hotels.com guest review
"Nice and accommodating!"
This place was very clean nice and accommodating! Tim at your front desk was a pleasure! Very friendly and knew a lot about the area to suggest things and places to eat! I would definitely stay there again.Genuine Hotels.com guest review
"Close and convenient to event attending."
The first time I stayed a few years ago, I was not happy with my room. This time I had a very nice room. It was roomy, and I was so comfortable in that room I did not want to check out.Genuine Hotels.com guest review
Great staff, super comfortable bed. Everything closed down a little too early though.Genuine Hotels.com guest review
"Great room, but very small"
When my husband and I checked in, we were greeted by Tim who was very friendly. Tim gave us a room upgrade and some suggestions on where to eat. The room was clean, AC worked great, bed was comfortable, but the room itself was very small. The bed is literally 3 feet from the bathroom. Other than that, great room and location.Genuine Hotels.com guest review
"Nicely appointed and great location"
I rented the room for the San Jose Jazz Fest, could not have picked a better hotel. You could clearly hear the music from the main stage, what a plus. The location was excellent a 5 min walk to the front gate, Can't beat it. The front desk representatives were very friendly especially Tim who always asked you to ::STAY AWESOME OR LOVELY:: He was great. […] The parking was $28 dollars a day, but you could keep your care until 4:00pm after you checked out which was good if you wanted to stay at the concert on Sunday. If I had to make less than positive statement it would be to say that the room was a little small, but I didn't stay in the room much and the queen bed felt more like a double. However, the bed was comfortable. I look forward to staying next year, I will get my room early. Read moreGenuine Hotels.com guest review
interested in sktaying overnight again, thanksGenuine Hotels.com guest review
the hotel was nice, parking a bit expensive. there were places close by for eating and seeing, but we were unable to take it all in with the 24 hours we had there. We did have problems reaching the desk when the TV didn't want to work... but the end result was all was fixed. Beds very comfortable. We got mixed info from staff and thought our destination […] was within walking distance when in fact it was over 30 minutes away. We walked it!!! Crazy! There is bus service in front of hotel. Read moreGenuine Hotels.com guest review
Over it was good... 3.5 stars. The airplanes and trolley car noise is a not pleasant.Genuine Hotels.com guest review
Very nice. No complaints.Genuine Hotels.com guest review
"Right off the Main Stage"
Stayed here for the San Jose Jazz Festival, short walk to all stages. The staff especially Tim was very helpful and courteous.Genuine Expedia guest review
Excellent hotel and friendly staff. Atmosphere was comfortable inside and out. We will definitely return!Genuine Hotels.com guest review
"OK for a business trip"
The facilities are in good condition and the restaurant downstairs is great but too expensive.The Asian food is fantastic, but you pay $12 for a glass of house merlot, too much. My room had a view to an empty patio and was very depressing. The neighborhood was not the best, an old, not so good part of San Jose. The continental breakfast is the best […] value, price and quality, definitely worth it. Service was good and people very nice. Bottled water was free, which is not usual. Read moreGenuine Hotels.com guest review
"Always a pleasure"
This is by far my favorite hotel. I've stayed several times. Their overall customer service is remarkable. It's an amazing hotel and my boyfriend and I look forward to each and every stay with them. Comfy beds, nice people, great location, it's the place to be.Genuine Hotels.com guest review
FP by Sheraton was a great stay! Room lovely, comfy. Loved it. Only downside was the views...but we weren'd here for the view! Will definitely recommend this hotel. Very pleasant surprise!Genuine Hotels.com guest review
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