Great place, Nightly parking expensive.Genuine Hotels.com guest review
Nice room and the shuttle service to Disneyland was very convenient.Genuine Expedia guest review
Great staff and nice room. We were next to elevator with only a small window into a central shaft. The location is walking distance to downtown San Jose. The desk light didn't work, the volume on a the TV didn't work for half the channels, and the ice machine on our floor was not working. The hotel was the cheapest in downtown so we expected some negatives. […] I'd stay there again. Read moreGenuine Hotels.com guest review
Excellent front desk service, helpful staff. Rooms are well maintained. Overall, I had a wonderful, memorable experience.Genuine Hotels.com guest review
"Nice hotel in the middle of downtown San Jose"
This was a utility room for the night, as I'd planned to check in around midday, have lunch in downtown San Jose, take a nap, walk to a holiday party at a friend's house nearby, and walk safely back to a comfortable slumber. The room was small, but neat and clean. The desk chair was surprisingly comfortable, not always a feature at even more expensive […] hotels. The bed was very comfortable, and the room was quiet despite its proximity to others. The parking attendant gets extra props for allowing me to bolt up the stairs immediately adjacent to the lot instead of walking all the way around the building to the lobby in the absolutely torrential rain. Everyone was nice and congenial. The building is old, and only four stories, and had a pleasing antique feeling. You can't get closer to downtown, and at about $100 less than a larger hotel that I could have thrown a baseball at and hit, an all-in-all good stary. Read moreGenuine Expedia guest review
"Not great, not awful"
Got a "deal" on Expedia. Room was very strangely shaped, small window. Musty smelling. $23 parking was a joke. I won't be staying here again.Genuine Expedia guest review
Didn't sleep well due to the fact you can hear your neighbors door close & everytime they used the bathroom. And parking is not free.Genuine Hotels.com guest review
"Great hotel, will definitely book again."
Great place to stay in the middle of Downtown San Jose. Walking distance to tons of bars, restaurants, clubs and the light rail. Room has movies to rent, and was very clean and comfortable. Downstairs is a restaurant and bar, which is really nice and convenient.Would definitely recommend for anyone looking to stay in San Jose.Genuine Hotels.com guest review
Loud music played at 3am took security long time to stop it then at 5am dump truck with loud back up siren woke us up then trolley bells kept ringing night and dayGenuine Expedia guest review
"Nice hotel, central"
Good room, good service, flexible to keep our luggage at early arrivalGenuine Hotels.com guest review
Only stayed 1 night, arriving very late that night and leaving very early the next morning. So kind of hard to rate because I was there maybe 9 hours max, and slept for most of it.Genuine Expedia guest review
best choice!Genuine Hotels.com guest review
I enjoyed this hotel very much. The bed was comfortable. The floor carpet was clean and fleet good. The restroom was nice and clean. Expect for the top of the show on the edges were dirty. I dislike the coffee but I think all hotel coffee is bad. And I couldn't get the hair dryer to work. I don't know if it was broken or I just couldn't turn it on. […] And I think the parking needs the most improvement. A entrance from the parking to the lobby would be nice. And for +$20, they should park your car for you. No big major things. I enjoyed my stay a lot. I would recommend this hotel. I would stay here again. Read moreGenuine Hotels.com guest review
"Awesome place to stay"
My daughter is at SJSU and this is the best place to stay in every time I visit her. It's clise to the campus the hotel is clean and the staff is amazing.Genuine Hotels.com guest review
Tim at the front desk was awesome!! Very nice stay but unaware of the $23 parking charge. Beautiful hotel. Stylish but small rooms.Genuine Expedia guest review
Uncomfortable pillowsGenuine Hotels.com guest review
"Small but comfortable"
It was comfortable but rooms were very small. They had the lowest self parking fees at $23/night with in/out privaledgeGenuine Hotels.com guest review
I needed a place to spend the night in san jose this place was highly recommend to me.Genuine Expedia guest review
The room space too smallGenuine Hotels.com guest review
"San Jose Sheraton"
Clean room located close to restaurants. Being charged additional $26.00 to park our car in the hotel parking lot was excessive.Genuine Hotels.com guest review
"You have to add $25-30 for parking"
Nice hotel.. but you have to add $25-30 for parking as very limited street parkingGenuine Expedia guest review
"We decided not to stay there because of the noise."
We checked into our room near 5:00 pm. We left and returned near 10:00 pm. Our room was on the second floor, above their restaurant. We could hear the music and talking in the restaurant. The window in the room faced a courtyard, where we could hear people talking. In the room next to us the people were cheering loudly. The staff was good at addressing […] the noise in the room next door, but, could not help with the people in the courtyard or the noise from restaurant. We opted to not stay because we knew we would not be able to sleep. The next day the manager left me a voice mail, stating she wanted to make it right and refund my money. I returned her call multiple times and she has never responded. Read moreGenuine Expedia guest review
"Good family visit"
Great central location in San Jose, fun little downtownGenuine Expedia guest review
"Good hotel except breakfast and morning staff"
The hotel was good except for the room service breakfast. They charged me almost $25.00, which included a mandatory gratuity and delivery charge, and I received stone hard toast, under cooked scrambled eggs, ham that was likely from a very old pig, and potatoes. It was all cold when it was delivered and I am guessing it had been cooked the night before. […] When I told the people at the front desk they said they would take care of it and have yet to do so. The check in staff was awesome (Mr. Soloman in particular so ask for him), but the check out staff did not even offer to help my heart patient husband with our bags, he had to get the cart and bring it to the room and return it to the office while they watched, there was no one else in the check in lobby. Read moreGenuine Expedia guest review
"Recommend for location, style, cleanliness, price"
Great place - new renovation is lovely - very modern, unique. Great service - friendly. Excellent location. Costs way too much to park - but it does everywhere in big cities....Genuine Hotels.com guest review
The bed was amazing,the pillows were the bestGenuine Hotels.com guest review
"Best service and value in the area"
I was visiting San Jose on business and this hotel was near my jobsite. The service was very good, each person did their best to make sure I had everything I needed. The pros for this hotel are 1) staff very friendly and helpful, 2) free wifi, 3) free access to nearby health club (one block away), 4) restaurant/room service is excellent. The restaurant […] is really excellent, and that makes business travel easy, since you don't have to go anywhere else for dinner unless you really want to. Also, they have an extensive collection of whiskeys from around the world. Huge selection and great bartenders. Read moreGenuine Hotels.com guest review
It was one night room faced the street it got a little loud but overall clean and friendly. Employees are nice.Genuine Hotels.com guest review
"Fair price, nice place"
All was well. The only downside was that there were no late night food options.Genuine Hotels.com guest review
Service was amazing at the front desk. Loved the bar area. Rooms need touch ups. Chips in furniture , marks on the walls. BUT i will be there a guess tonight again. I am there for business downtown with dinner & cocktails for business. I never drink & drive.Genuine Hotels.com guest review
I requested for a king bed and it seems like I got a small queen bedGenuine Hotels.com guest review
kind and friendly staff. very nice neighborhood. took us forever to figure out how to get a hold of room service. overall very nice feel, small and cozy in the middle of the big city.Genuine Hotels.com guest review
"What a man needs"
Great stay! One of my fav places to enjoy downtown SJGenuine Hotels.com guest review
"Clean, quiet, conveniently located."
Staff was friendly and accommodating re info on local attractions and public transportation.Genuine Expedia guest review
"Friendly Staff and Great Location - odd smelling r"
The floor with the rooms had a very strong chemical smell: either cleaner or fragrance. I had to prop my windows to air it out. Hotel staff was incredibly helpful and friendly. Great location. Parking was $23/nightGenuine Hotels.com guest review
"not worth it for the price..."
Room was tiny, no mini bar as suggested...was a pleasant enough stay just super cramped (and not in the cozy way). Wouldn't choose this one again.Genuine Hotels.com guest review
"Very close to transportation, airport and levi"
Everyone is so friendly. The rooms and hotel are very clean and updated. I was not happy that we paid a fair amount of money to not have a closet to hang our clothes, no refrigerator, and no continental breakfast.Genuine Expedia guest review
great location, within walking distance to a lot of restaurants and shopping. VTA right outside of hotel. room was a little small, but comfortable. we took the VTA straight to Levi Stadium. $6/day pass & it leaves you right in front of stadium.Genuine Hotels.com guest review
"One night stay for business"
I really liked this hotel. It was clean, comfortable, and I felt safe staying there alone even though it was downtown. The staff, Tim, Maryanne, and Randy provided excellent service and were very friendly. The food in the restaurant (Mosaic) was great. I would stay there again.Genuine Hotels.com guest review
"Comfortable room but needed to be cleaned better"
Hotel was just fine other than the toenail clippings that were left behind from the prior guest. That kinda skeeved me out. But eh, that's why I bring flip flops.Genuine Hotels.com guest review
"A good pick"
I stayed here once and it was very nice. They have a very beautiful night patio as well. The room was a good size and comfy bed. I came late and only stayed a night but I would come back for the right place. I booked from third party and it was a deal $89 plus tax you can't beat that for the location and it was a Friday. Wow look out world for those […] deals. Read moreGenuine Hotels.com guest review
"Great Hotel, Not so great experience"
We waited over 2.5 hours for check in. We were early but were told no problem & we could have a room in 30-40 mins. Hours later when we finally gave us our room we over heard the front desk explaining they over booked rooms. Went to our room, they gave us queen bed, when we paid for King bed. They moved us into the correct room, only moments later called […] us to accuse us of smoking in the queen room. We don't smoke! The hotel was a perfect location & room was nice but not enough to deal with all they put us thru Read moreGenuine Hotels.com guest review
Didnt like $100 deposit needed without previous notice. Had i not had the money on my card i would have not been able to stay but still pay for room. No refunds. That's something i should have been told before i booked!!Genuine Expedia guest review
Response by Four Points by Sheraton San Jose Hi: Sorry to hear that our deposit policy caught you off-guard. FYI, it is posted in the "fine print" on the Expedia website. Hope that your stay was otherwise enjoyable.
"Last minute deal"
Great weekend price on a nice room right down town!Genuine Hotels.com guest review
"Awesome Customer Service"
We rolled in around 10pm at night. The two young guys that greeted us were super friendly and hospitable. Eager to tell us of local places we might want to see. In short they were the embodiment of excellent customer service.Genuine Hotels.com guest review
"Nicem Comfortable Hotel"
The front desk was sweet and caring! They manage to upgrade us into another room since it was our anniversary.Genuine Expedia guest review
"Super clean, Great service"
I stayed here for one night, and it was just fine. My room was perfect- two showers? Yay! Mini fridge, ironing board and iron, mini safe for valuables, and really comfortable, clean bed. Nice modern flair, great customer service. Parking is a downer- 25 bucks for one night? Yikes!Genuine Hotels.com guest review
"Much More than I Expected"
As one of the most affordable hotels in downtown San Jose I wasn't expecting much as I knew I was paying for location, but I was pleasantly surprised! The hotel is very well maintained and the room was huge and very nice. This would be a steal for the price anywhere, and even more so that it's right in the middle of downtown!Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
There was a lot of street noise, but that was not in the hotels control.Genuine Hotels.com guest review
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