All hotels in San Jose, California, United States of America
1 room, 2 adults
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211 S First Street, San Jose, CA, 95113, United States of America, ‏‎855-239-9480
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4.2 / 5Excellent

Score breakdown (from 529 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.3
  • Neighborhood
    4.3
3.0 / 5Good
"Nice hotel, Difficult location"
Great hotel inside. Nice room, staff, etc. Did not like the neighborhood. It was very noisy throughout the night, had a hard time sleeping. Also, the parking situation is awful. We had to pay $20 a night for parking our car several blocks away, which made it difficult.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2015
Adam
US
4.0 / 5Excellent
"Great location, Friendly Staff"
Love the staff, front desk attendant was warm and hospitable. Only complaint is the bathroom - the sliding door was paper thin (no privacy when using the restroom) and there was no fan so the steam got out into the room (and the room was small).
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
4.0 / 5Excellent
"Just Fine"
Stayed for a wedding across the street of Sainte Claire. Pros: Complimentary water bottles. Clean beds Central location (don't get room service! Go out and eat!) Quiet Cons: Daily rate for parking added to bill. Room service did not have good food and it was expensive. Hence, go out to eat. Bathroom sink is configured weirdly, maybe just me?
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"Great weekend for outdoor hockey in San Jose"
The stay turned out to be really good. At first they didn't have us in their records but management quickly fixed it as soon as we showed them a printout of our reservations. The staff was very helpful and courteous. The metro station is just across the street. EVERYTHING is close by so you shouldn't be bored. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip Feb 21, 2015
Darrin
US
4.0 / 5Excellent
"Sheraton"
Lovely Room but the bed and room itself was small. Love the complimentary water the two showers and it was very clean. Great Customer Service.
Genuine Hotels.com guest review
1 night business trip Feb 20, 2015
Mary
US
4.0 / 5Excellent
"Great staff"
The employees couldn't have been more friendly, helpful, knowledgeable or fun!
Genuine Expedia guest review
Other trip Feb 19, 2015
Mark
US
5.0 / 5Outstanding
"Second choice, first-rate!"
I was attending a conference at a neighboring hotel and was unable to book a room there, so I found the Four Points on Hotels.com. I had a great, comfortable, quiet stay.
Genuine Hotels.com guest review
2 night business trip Feb 6, 2015
Julia
US
5.0 / 5Outstanding
"great hotel"
Easy check in took less than 2 minutes. Ordered room service. Took less than 10mins. Convinient location
Genuine Hotels.com guest review
1 night trip with friends Feb 7, 2015
enrique
US
2.0 / 5Fair
you should not have to pay to park at a hotel you spent 200$ to stay at , signs in hotel very unclear and misleading no elevator signs?? arrow to point out room # , pointing down? we were very confused and had to find someone to ask , no amenities a t all for the cost and size of hotel. the area at night not a safe area at all, after we were told would be fine to walk to our destination so we wouldnt have to pay to park somewhere again, walking home from arco at night 11pm , we were very concerned and uncomfortable very disapointed!! have stayed at hotels many very nice areas for half the cost! free parking spacious room , continental breakfast, pool hot tub! nothing here no wonder it was empty!!
Genuine Expedia guest review
Other trip Feb 7, 2015
debra
US
4.0 / 5Excellent
"Nice spot downtown."
The room was nice, but a little on the small side.
Genuine Expedia guest review
Other trip Feb 6, 2015
A Traveler
US
4.0 / 5Excellent
"Downtown hotel"
We needed a hotel to stay downtown overnight that was going to involve a fair amount of drinking. The Four Points fit the bill as far as location, amenities, and price. The front desk staff was extremely friendly and helpful. The room was smallish, but comfortable, clean and quiet.
Genuine Expedia guest review
Other trip Feb 2, 2015
Brian
US
4.0 / 5Excellent
"centrally located... clean, comfy beautiful"
Was within walking distance to the convention center, which was nice. Centrally located within walking distance to food and events. Miss that this hotel didn't have a pool or hot tub, but made due without on this busy trip.
Genuine Hotels.com guest review
1 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Very convenient"
Good
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
A Traveler
US
4.0 / 5Excellent
"Girls volleyball tournament downtown San jose"
Come here twice a year for girls volleyball tournaments. Good hotel! Close to venue downtown. Parking is hit and miss, but hotel is clean and quiet. Walking distance to anything you need while you stay in downtown San Jose
Genuine Expedia guest review
Other trip Jan 19, 2015
Rich
US
4.0 / 5Excellent
"Hotel Awesomeness with Parking Woes"
Picked up my bf from the airport in the late evening so we were really tired. Had to circle around the hotel 3 times just to find the driveway. Parking is scary because the hotel charges $23 a night to park beside the hotel or you can risk parking a couple blocks away and you might get something cheaper. This is ridiculous if you are already paying for a room. According to the concierge and the night manager third party booking websites are suppose to mention this, but there was no mention of it anywhere during the booking process. The hotel was top notch however!! Very nice staff and really clean and most importantly VERY comfortable.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
A Traveler
US
4.0 / 5Excellent
"Four Points"
Very good stay, room was good. The staff was great.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Ben
US
5.0 / 5Outstanding
"Very comfortable!"
It was a very nice room with lots of space, the bed was comfortable, and an easy walk to the Convention Center where I was working.
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
Robert
US
4.0 / 5Excellent
"Good location, pretty standard experience"
The location is great, and the staff were very helpful. I wish they had an airport shuttle. The room and amenities were of the level I expect from the Sheraton family of hotels- a basic, clean, hotel room with a nicer bed and linens, basic furniture, and a good experience. Nothing bad or weird, but nothing luxurious or fancy.
Genuine Expedia guest review
Other trip Jan 13, 2015
Chrissy
US
5.0 / 5Outstanding
"Great stay!"
Great location, clean and comfortable room, and a very lively restaurant with live music downstairs. Had a fantastic, relaxing time! Location is right in the heart of downtown with lots of places to check out!
Genuine Hotels.com guest review
1 night trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Girls Get Away"
Very nice hotel to stay at...EXCELLENT location downtown...Movie theater is right across the street. It was a little tricky finding the parking and the entrance but once found it was a piece of cake....The bed was awesome, very comfy...I loved that there was coffee and a fridge in the room. Just for the bed alone I would be back.
Genuine Hotels.com guest review
1 night trip with friends Jan 9, 2015
VERONICA
US
4.0 / 5Excellent
"Adequate"
The place needs to get an update. Carpets were clean but out of date. The bureau in the room was badly scratched. Also the room noise was not good from the Downtwon San Jose trolley line nearby.
Genuine Hotels.com guest review
1 night business trip Jan 6, 2015
Robert
US
3.0 / 5Good
"nothing spectacular"
Room was good. Cannot believe parking isn't included... $25 a night!
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
Erin
US
4.0 / 5Excellent
"1/3/2014 Stay @ Four Seasons Sheraton"
The staff were great. The location was excellent. The hotel layout was good. The only negatives were (a) the bathroom drains needs maintenance, & (b) the in-room coffee brewer was not functioning.
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
David
US
5.0 / 5Outstanding
"excellent"
excellent
Genuine Hotels.com guest review
1 night romance trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"A Classic Gem in an outstanding downtown location."
This was my 3rd stay at this hotel. I try to stay here whenever I have to come to San Jose. The building is a modernized classic dating back to California's golden years. The rooms are very comfortable with excellent beds, Armoire closet and modern bathroom. The staff are incredibly helpful and "can do". The rooms do not have microwaves but the staff heated up some leftovers for me in their staff microwave. If there was any suggestion for improvement adding a microwave in each room would be it. As a hotel in Silicon Valley that could be used by business people, working in your room is likely to be common as it is with me. The Hotel restaurant serves excellent food but as with most hotel restaurants can be a bit expensive. Hotel coffee is excellent as well. The area around the hotel reminds me a bit of Prague with a trolley running the center of street. The walking area called Paseo de San Antonio is a pleasure. At one end a French Bistro with excellent coffee and pastries. Also many other ethnic restaurants including Greek, Indian, Mexican, etc. A Starbucks and other independent coffee vendors are also found along the Paseo. Larger restaurants are also found there. Parking is expensive since this is a downtown location. Consider any hotel location downtown will have a parking premium. The Four Points adds $23/day if you need to park a car. I really enjoy this hotel and the area around it.
Genuine Hotels.com guest review
4 night family trip Jan 1, 2015
Paul
US
5.0 / 5Outstanding
"Xmas Eve Stopover"
Very comfortable. Very friendly staff each time I stay there. Parking fee is annoying but everything else was great.
Genuine Hotels.com guest review
1 night family trip Dec 24, 2014
Mary
US
4.0 / 5Excellent
"Great Affordable Spot in Downtown"
Great location - walkable to SAP Center and all restaurants downtown. The hotel was clean and the staff was friendly and helpful. Only downsides were that the rooms are very petite (fine for a couple but not nearly big enough for more than two), parking was expensive and the hotel had their restaurant shut down throughout our stay (which was a bummer because the menu looked great). Bottom line - for the price and location, it's the best option in downtown SJ!
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
Alexandra
US
5.0 / 5Outstanding
"good value."
excellent location in downtown. the staff [from valet to front desk] were really nice & helpful. def would return.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
A Traveler
US
4.0 / 5Excellent
"Overall a good hotel experience"
Overall I was pleased with the hotel especially because of the price and location. I will be staying here again.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Great Downtown Location"
Short overnight stay between train arrival and flight departure. I enjoyed finding the seasonal ice-skating ring and Christmas in the park within short walk distance on Market Street.
Genuine Expedia guest review
Other trip Jan 2, 2015
Pahl
US
5.0 / 5Outstanding
"Great"
Enjoyed It Soo much stayed an extra 2 nights
Genuine Hotels.com guest review
1 night trip Dec 24, 2014
GEORGE
US
5.0 / 5Outstanding
"They gave us the wrong room"
Overall the hotel was very nice and I was pleased with everything except that they gave us the wrong size bed. We sought out and reserved a King sized bed and then we got a Full or maybe Queen. That was really disappointing. When we arrived late at night after a long day of travel we were too tired to complain and be moved so we made due but it was much less comfortable than we expected.
Genuine Hotels.com guest review
1 night romance trip Dec 27, 2014
Caitlin
US
5.0 / 5Outstanding
"four points"
very clean room, staff very friendly and helpful
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
kenneth
US
3.0 / 5Good
"A nice place to stay in downtown."
We found the stay comfortable, although it was only for a single night. Things which i didnt like - the hotel cannot fix it (1) Additional parking fees. I missed that point when i made the reservation. The great deal was no longer a great deal adding the parking fee. I guess it is typical of downtown hotels. (2) there is no easy way to get into the hotel from the parking lot. especially I had to haul all my stuff from across the parking lot -- Recommend people park at front desk to drop passengers and baggage. Note - none of these 3 factors effected my rating. this is just to know other awareness.
Genuine Hotels.com guest review
1 night romance trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Parking at the hotel is extra charge."
Parking fee $23 is extra charge. Not included in the booking. Overnight street parking around the hotel is hard to find. You will need to park a few blocks away in not so desirable neighbhorood. The hotel room itsel is comfortable.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2014
Arthur
US
4.0 / 5Excellent
"Short stay but lovely"
It was for one night, visiting San jose with my gf, it was priced fairly and the location was right in the middle of downtown near fairmont hotel and restaurants and movie theaters, I think it's a lovely small hotel for people who just want a place to sleep and with a good location
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
abdul
US
3.0 / 5Good
"Parking is a joke"
I found out that parking was $23 when I got there.
Genuine Hotels.com guest review
1 night business trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"pleasant"
Only bad part was having to pay an extra 23.00 dollars for parking
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
david
US
4.0 / 5Excellent
"great"
Great place, Nightly parking expensive.
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
David
US
4.0 / 5Excellent
Nice room and the shuttle service to Disneyland was very convenient.
Genuine Expedia guest review
Other trip Dec 27, 2014
nina
US
4.0 / 5Excellent
"Downtown SJ"
Great staff and nice room. We were next to elevator with only a small window into a central shaft. The location is walking distance to downtown San Jose. The desk light didn't work, the volume on a the TV didn't work for half the channels, and the ice machine on our floor was not working. The hotel was the cheapest in downtown so we expected some negatives. I'd stay there again.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
C Michael
US
4.0 / 5Excellent
"Excellent Service"
Excellent front desk service, helpful staff. Rooms are well maintained. Overall, I had a wonderful, memorable experience.
Genuine Hotels.com guest review
2 night trip with friends Nov 28, 2014
Elizabeth
US
4.0 / 5Excellent
"Nice hotel in the middle of downtown San Jose"
This was a utility room for the night, as I'd planned to check in around midday, have lunch in downtown San Jose, take a nap, walk to a holiday party at a friend's house nearby, and walk safely back to a comfortable slumber. The room was small, but neat and clean. The desk chair was surprisingly comfortable, not always a feature at even more expensive hotels. The bed was very comfortable, and the room was quiet despite its proximity to others. The parking attendant gets extra props for allowing me to bolt up the stairs immediately adjacent to the lot instead of walking all the way around the building to the lobby in the absolutely torrential rain. Everyone was nice and congenial. The building is old, and only four stories, and had a pleasing antique feeling. You can't get closer to downtown, and at about $100 less than a larger hotel that I could have thrown a baseball at and hit, an all-in-all good stary.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
US
3.0 / 5Good
"Not great, not awful"
Got a "deal" on Expedia. Room was very strangely shaped, small window. Musty smelling. $23 parking was a joke. I won't be staying here again.
Genuine Expedia guest review
Other trip Dec 15, 2014
m
US
3.0 / 5Good
"no sleep"
Didn't sleep well due to the fact you can hear your neighbors door close & everytime they used the bathroom. And parking is not free.
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, will definitely book again."
Great place to stay in the middle of Downtown San Jose. Walking distance to tons of bars, restaurants, clubs and the light rail. Room has movies to rent, and was very clean and comfortable. Downstairs is a restaurant and bar, which is really nice and convenient.Would definitely recommend for anyone looking to stay in San Jose.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Daniel
US
2.0 / 5Fair
Loud music played at 3am took security long time to stop it then at 5am dump truck with loud back up siren woke us up then trolley bells kept ringing night and day
Genuine Expedia guest review
Other trip Dec 4, 2014
teacherlq
US
4.0 / 5Excellent
"Nice hotel, central"
Good room, good service, flexible to keep our luggage at early arrival
Genuine Hotels.com guest review
1 night trip with friends Nov 27, 2014
Sigurd
US
4.0 / 5Excellent
"Nice Hotel"
Only stayed 1 night, arriving very late that night and leaving very early the next morning. So kind of hard to rate because I was there maybe 9 hours max, and slept for most of it.
Genuine Expedia guest review
Other trip Dec 2, 2014
G
US
5.0 / 5Outstanding
"Good!!"
best choice!
Genuine Hotels.com guest review
1 night trip with friends Nov 26, 2014
A Traveler
US
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