Room small but nice. parking too much! Staff nice. Good location for downtown night life. restaurant good food.Genuine Hotels.com guest review
The hotel staff was very friendly when I check in and out. The room was very clean and presentable. I would gladly come back circa other stayGenuine Hotels.com guest review
"Walls are thin we could hear next room chatter"
The staff was really friendly, and helpful. I did not like the fact they had no smoking in the rooms, it was very inconvenient to have to walk to main part of hotel to smoke, the room was also pretty small in size, but bed was comfortable and room was xlean.Genuine Expedia guest review
"Nice date night with wife"
Hotel is clean, staff very friendly and helpful. great restaurant next door. walking distance to everythingGenuine Expedia guest review
"Great Place in Downtown San Jose"
Everything we could have expected for the price, and perfect choice for a short stay. A couple factors to keep in mind: the room was comfortable but small (might be a bit too small for a longer stay). Also, because of the size of the room, the bed (king), seemed to be shorter in order to fit. Anyone taller than 6' would have had trouble with the length […] of the bed, so ask about if they have regular length beds if it might cause a problem. Read moreGenuine Hotels.com guest review
"Great rooms; awesome location and service"
Nice big rooms and comfy beds. Location is prime. The dispensers in the showers look coolGenuine Expedia guest review
"Clean Room - Friendly Service"
My wife and I recently stayed at Four Points by Sheraton San Jose. The service at the front desk was very professional and helpful. The room itself was very clean cozy. The Hotel was nice and quiet at night. We will definitely be staying at this Hotel again.Genuine Hotels.com guest review
An older generation that kind of shows it age some .. mostly in size of rooms... I will say the bed was very comfortable with very comfortable pillows ..newer furnishings including a mini fridge which we liked .. there was very little artwork in this room?.. kind of bare looking .. all in all very clean and comfortable .. we were going to a concert […] at the SAP and hung out downtown for the weekend .. for the price a very good value .. parking was expensive at $23.00 per night .. but we walked almost everywhere we went in town..... Read moreGenuine Hotels.com guest review
"In town for concert at SAP Center"
Great stay. Big room, clean and quiet. Comfortable bed and bedding. The location of the hotel is within walking distance of the SAP Center and there are plenty of nice restaurants close by. Would definitely stay there again.Genuine Hotels.com guest review
"Close to everything downtown"
My husband and I stayed here and really enjoyed it. We were close to lots of dining choices. Original Joe's was fantastic. Walked to the SAP Center for a concert (less than a mile) and used a bicycle taxi on the way back. I would stay here again.Genuine Expedia guest review
Nice and quiet. Very responsive to our needs. Close walk to everything you need.Genuine Hotels.com guest review
"volleyball tourney at the convention center"
The room was nice, and the bed was comfortable.Genuine Hotels.com guest review
"Would stay again"
We stayed only one night to see a concert at the SAP center. The hotel's location is very convenient. We were able to walk there and felt completely safe. There are many restaurant and bar options close by also. I only gave them a poor score on service for two reasons. First, the front desk gave us coupons to use in the hotel restaurant and when we […] went for dinner we found out it was closed due to a wedding. Puzzling. Not a huge problem, but we picked this hotel in part because it has a restaurant/bar on site. Then, we ordered room service for the next day and not only was it late, but we did not get everything that we paid for. We called the front desk and they solved the issue, but it was still a little dissappointing! Read moreGenuine Hotels.com guest review
"No parking/ Wrong room"
There was no parking available, no apologies or explanation to why we had to park two blocks away. Just told us that we had too. There was a 8x10 paper that stated guest only! Yet the parking was full. They also gave us keys to a room with guests still there.Genuine Hotels.com guest review
Easy walk to convention center, starbucks, gym and food. $23 dollars to park each day is outrageous. Booked room for a king size bed and got a queen. Complained and got a king. Front desk girl very nice and accommodating. Lots of panhandlers near hotel and even in the hotel parking lot.Genuine Expedia guest review
"The location can't be beat for enjoying SJ."
Overall the place was okay - The room service food was a bit more bland than one might expect. (Frozen seafood?) The OJ was sub-par for a hotel of this caliber. I continue to be a bit miffed that when I asked the service agent at the front desk about using the luggage cart at the parking area, he told me that I had to return it to the parking area! […] (Friday night check-in 17th) The parking attendant was appropriately surprised to find me wheeling it back - to make matters worse this cart clearly had a flat tire. Really it left me with a bad taste from the beginning. Read moreGenuine Expedia guest review
It was excellent. 4 Points never disappoints!Genuine Expedia guest review
"The desk was very helpful"
I asked for a wakeup call and didn't answer because I was indisposed. The desk followed up and knocked on the door so I wouldn't miss a meeting. Very helpful!!Genuine Hotels.com guest review
"GREAT except...Parking :/"
This hotel I will always stay at no matter what in downtown San Jose. I just wish they would do something about the parking situation. Over night parking for 20+ dollars is just a bit ridiculous to me. Although I will pay it because its that nice of a hotel and its that nice of a location.Genuine Hotels.com guest review
the location was close the the SAP center for a SJ Sharks game and the area was close to several eateries, but the room was an odd interior room with a window looking into a ventilation shaft that reminded me of a prison. both the bed and pillows were so soft that it made it difficult to sleep and the temperature controls were nearly non existent. the […] hotel itself is very clean and the staff were friendly. Read moreGenuine Hotels.com guest review
The hotel and staff were excellent. The location couldnt have been better. Once you arive you really dont have to pull your rental car out the lot if choose not too. The light rail runs right in front of the hotel. There is plenty to do downtown. Right across the street was a restaruant/Bar called Blackbirds, I enjoyed listening to a live band there […] Saturday night. Read moreGenuine Hotels.com guest review
"Comfortable with good price!"
The hotel was clean and comfortable. The room was a little bit small but we just stayed one night, so it was not a problem. Equipment was nice and so was decoration. Downtown area was not safe at night, but as long as you stay at your hotel room, it's safe and comfortable!Genuine Hotels.com guest review
"Great hotel and clean"
Walking distance to clubs, bars, the park, and anywhere downtown. Safe neighborhood. Will stay over again.Genuine Hotels.com guest review
"Feels cheaper than what you will get billed for"
The hotel was supposed to be $80 per night, but there was a $23 parking charge plus another mystery $25 charge! So don't trust what you just see! Positive notes: Free Wi-Fi, cool bar, music system everywhere, two bottled waters included for free. The staff were nice enough to understand my complaints and were professional in resolving them. Negative: […] The overall look of the hotel was decent to a bit below decent. There were two stains that bothered me in the room and that the furniture was below expectation. The hidden cost of parking and the mystery charge made it more expensive than better hotels for the same price such as Double Tree by Hilton. Read moreGenuine Expedia guest review
The Hotel was great,We were at the Hotel during the Christmas week. When you read about hotel they leave out the $23:00 dollar parking fee for every night you stay. I wish they would be honest and just add the cost to the room fee DISCOUNTED FOR HOTEL GUESTS. Great location, Starbucks right around the corner.Nice Lounge area.Hotel staff were great. A […] little disappointed waking up Christmas morning.Went down to get coffee in the lounge and it was closed.I understand it A Hoilday and people want to be with familys. it would of been a great treat to have at least a coffee bar in the lobby for customers. Read moreGenuine Hotels.com guest review
The only issue I had was the room was compact.Genuine Hotels.com guest review
San Jose downtown is really reviving into a great place. We were there to enjoy Christmas with family. Lots of restaurants to walk to. The hotel restaurant/bar was reasonable and had some unique and very tasty entrees and specialty drinks. Room was ok but we were only there to sleep. Bedding was extra nice comforters.Genuine Hotels.com guest review
Separate parking fee was a huge disappointment. I do not recall being notified regarding a separate parking fee of $23 through the website and it was very disappointing to finding out as I arrived. The price shown on Hotels.com was very deceiving after paying extra fee at the door.Genuine Hotels.com guest review
"Comfortable, Stylish, Close to SAP Center"
The hotel was great - bed was super comfortable with lots of plush pillows, lobby and public areas were stylish and clean. The room was small, which is as to be expected with a vintage hotel, but all of the space is really well utilized. The bathroom was nice, with lots of smart touches - a captain's door to save space, the towel rack inside the shower […] to make room for an extra shelf on the wall (sounds weird but it was perfect). If I had to make a complaint, it would be that we had to sign a paper saying that we would conform to the noise rules, which was great - if you have to pay for your neighbor's room if you're loud, you're going to be quiet - but the downstairs club thumped and bumped into Saturday night and our second-floor room across the hotel was not as quiet as we had hoped. I recommend this hotel to anyone visiting the SAP Center! Read moreGenuine Hotels.com guest review
"Excellent hotel excellent location"
My wife and I had a great stay and enjoyed the location as well. Heads up for $28 parking feeGenuine Expedia guest review
"Excellent hotel excellent location"
My wife and I had a great stay and enjoyed the location as well. Heads up for $28 parking feeGenuine Expedia guest review
I was pleasantly surprised by the hotel! It has a nice atmosphere and it was quiet considering it is in downtown S.J. The room was smaller than expected, but comfortable. I would definitely stay again!Genuine Hotels.com guest review
"What a convenient location."
I enjoyed my stay here. The staff was very accommodating. There was lots in the area. Just wished the business center computer was working. I would stay here again.Genuine Hotels.com guest review
Nice suprise of quality room and clean areas. Great Location downtownGenuine Hotels.com guest review
"Great, boutique hotel."
Perfect! Outstanding location with a lot to do within walking distance. The hotel has an interesting history.Genuine Hotels.com guest review
The beds were comfortable, and the bathrooms were nice and spacious. The room I had was very small (rm 318). I had called asking how many square feet the room was, and it was nowhere near what was quoted me. I would confirm that the room you're getting is actually what is quoted, instead of just an estimate for thier average room they give over the […] phone. The staff were efficient. Be prepared to pay for parking. Read moreGenuine Hotels.com guest review
"Will stay again"
The Hotel was warm and inviting. The staff was very nice. Our room was on the 3rd floor and very quiet. We were out in the evening and heard so much street noise we were concerned how we could possibly sleep but we "never" heard the noise once in our room. We were down for a show at a comedy club and this was perfect walking distance. If you are looking […] for a place to eat you have an enormous selection to choose from. The bed was so comfortable I cant remember the last hotel with such comfortable beds. We would have to say the only pit fall is the pay parking. you can park with them in an uncovered cramped parking lot for a large fee or go approximately 1 block past the hotel and park for less in a covered secured parking garage, that was our choice.We have already started planning our return to this hotel. Read moreGenuine Hotels.com guest review
Works for meeeeeeee!Genuine Hotels.com guest review
"close to convention center and restaurants"
It was a small hotel, but very clean and nice. The staff was very helpful, and parking was easy to get in and out of during a concert and holiday weekend. I would stay there again.Genuine Hotels.com guest review
"Good location to downtown."
Great place. Expensive to park.Genuine Expedia guest review
Found the room on expedia for $89! Great downtown location :)Genuine Expedia guest review
"Sheraton for Sharks Game"
Booked the Sheraton to stay after a Sharks Game. The location is great, bars and restaurants all over. Great, young atmosphere for a downtown area. I didn't like that I had to pay $20 for parking but I guess that's the going rate these days. The lot wasn't attended all night -- for $20 I should have my car being watched. Maybe that's just me. At any […] rate, the hotel is nice, clean. There is a bar / restaurant attached but I never made it there. It was a bit of a stroll to get to the SAP but even for someone out of shape like I am, it wasn't bad. I'd stay here again if I'm ever in downtown SJ. Read moreGenuine Hotels.com guest review
"Nice hotel in the heart of downtown San Jose."
This was a very nice hotel. Staff was very helpful. Liked the restoration of this hotel.Genuine Expedia guest review
we only stayed one night at the four points, but it was great! located right downtown in beautiful San Jose. the roms were clean and tidy, and almost looked brand new. i personally loved the layout of the room we had. the staff was over all super friendly and helpful. I will most certainly stay here again.Genuine Hotels.com guest review
"No parking????62.00 dolar for a night just to park"
We'll, the room is so small, and the hotel looks like a night club, it was a surprise. But what was really hard, it was to pay for a night to parking my car 30 dollars, that was included in my bill on the hotel . The parking lot belongs to the hotel, but there is price for your car stay ... Is it ridiculous that or I am been exaggerated with my feelings. […] Every hotel from this type of price should offer a free parking lot to your car! This is just unbelievable ! Read moreGenuine Hotels.com guest review
The hotel was very nice and clean. I was disappointed that I didn't get a king size bed as requested. Even though I made the reservations awhile back, the front desk said there weren't any king size beds available.Genuine Expedia guest review
"Clean and close to restraints"
Clean hotel nice rooms close to restraints went to sj sharks game close enough to walk . Sop and eat on the way their . And stop on the way back for a drink !Genuine Expedia guest review
"Visiting San Jose"
We spent only 1 night at the four points Sheraton and everything about it was the best. The staff told us of a few places we could go for cocktails and dinner, excellent directions as well as excellent advise. The hotel room had beautiful old style extra large windows which added to the beauty and as with every Sheraton I have ever stayed in they have […] incrediablely comfortable beds! Read moreGenuine Expedia guest review
"pleasant stay in the heart of downtown"
The room was a bit smaller than most Sheraton hotel rooms but otherwise very clean and quiet. Parking at the hotel was 23 dollars but there are other options if you search them out. The location is walking distance from the HP Pavillion and many restaurants. Overall I would recommend this hotel for a downtown stay at an affordable price.Genuine Hotels.com guest review
Uneventful - wonderful bed and pillows.Genuine Hotels.com guest review
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