Not the best place I've stood. The location was the best part of this hotel. A/c took literally all night to kick in. Rooms are very small. Parking was $30 for overnight. Id stay again if i got it for $80 and under! Not worth more than that...Genuine Hotels.com guest review
Comfortable bed, nice location in Sofa district and close to restaurants. It was ok and got the job done. Parking is an extra $23. The hotel itself was kinda small and nothing special, but it was better than the Days Inn we stayed at in Fullerton the night before. In the "No Big Deal, but it still kinda bugged' category: The fridge didn't work (or maybe […] not turned on...I played with it for a little while and gave up), there was no bath robe like in the description, the 'mini-bar' consists of 2 waters, and the picture of the Jr. Suite on Hotels.com is a little misleading. It looks like 2 small rooms, but it is really a large-ish room with a bed and a pull-out couch across from each other. When the couch is pulled out, there is no way to walk from one side of the room to the other without stepping on the couch or bed. My biggest complaint was the weak Wi-Fi signal. We were on the 2nd floor, but couldn't connect 75% of the time. You're in the heart of the silicon valley, and you can't supply internet to 4 story hotel? Read moreGenuine Hotels.com guest review
smooth went smoothly; no problems. the vending machine was out of everything i wanted, but that's a minor thing, and otherwise smooth sailing.Genuine Hotels.com guest review
"cosy hotel-close to a variety of entertainments"
I think the Sheraton is a most comfortable hotel - with a good amount of electronic connections included for free. Over-all, I enjoyed my stay very much and the Mosaic restaurant in the hotel serves a great breakfast.Genuine Hotels.com guest review
The room was clean and the prices were decent for that area. You do have to pay for parking but that is typical for hotels in the city. I would stay here again. The staff was very helpful with information about the local area.Genuine Hotels.com guest review
The room was fine it was very clean but small the thing I did not like was having to pay an extra $23 for parking at the hotel.Genuine Hotels.com guest review
"$25 for parking is my only complaint"
My son is a student at SJSU and I always stay at the Four Points when I visit him. I love the coziness of the rooms, the food at the Mosic, and the great location. My only complaint is the $25/day parking fee.Seroiusly too much!!Genuine Hotels.com guest review
Great place. Great price.Genuine Hotels.com guest review
Awesome bed. Most comfortable sleep I ever had.Genuine Hotels.com guest review
"Not what I expected"
I though this hotel was going to be like every other hotel I been to but as soon as we got their we were greeting with two of the nices people thier they really made us feel welcome and that solved all our problem find good food she even should us a bigger room to accommodate my boyfriend wheel chair it was great and did not cost use more for it this […] was the best week end I have ever had . Read moreGenuine Hotels.com guest review
"Downtown San Jose"
The hotel was located one block form the downtown San Jose convention hall. The hotel was a older building but has been remodeled and updated very nicely. Then only down side is that, at least the room I stayed, was quite small. For two people it was small, but charming. Parking was 23, per night, kinda expensive, I think.Genuine Hotels.com guest review
"Best hotel in the San Jose area"
This was the best hotel I have stayed at in the San Jose area. I have been attending the Fanime Convention for the past twelve years. I have stayed at several hotels in the area. This year I was unable to get a reservation at the hotel that I stayed at for the last five years. While searching Expedia for a hotel, I found the Four Points by Sheraton. […] The price was more than the other hotel but I made the reservation anyway. Other than the price, this was the best experience that I have had at a hotel for Fanime. I am hoping that if I make an earlier reservation, I might get next years room at a lower price. Read moreGenuine Expedia guest review
"Walking distance of night life"
Really liked the rooms and staff. Bed were very comfortable. Only downfall there was no valet and they charged $25 for parking in there own hotel. No staff member offered to take our belongings to our room and had to push the cart ourselves. Other than that we would stay here again.Genuine Expedia guest review
"Close to many bars and eateries."
This is my first review ever, but I must say. I was really happy with my stay. The staff was extremely helpful and very nice. There weren't too many people there that weekend so they upgraded me into a nicer room. My only gripe was that when I asked them to refill the body wash they didn't do it, but other than that it was a really nice place to stay. […] The area itself at night was okay, but lots of bars and restaurants around the area. I would stay here again next time I'm in SJ. Read moreGenuine Hotels.com guest review
"Visit to San Jose State University"
I would not stay here again because: $23 for overnight parking not mentioned by hotels.com and there is NO continental breakfast.. I could have spent the $46 I had to pay for 2 night overnight parking and what we spent on breakfast at a local bagel shop (we only ate bagels) and stayed at any of the several hotels within walking distance and had free […] parking overnight and a continental breakfast...this I know now after researching! It was only convenient because it was within walking distance of San Jose State University, but so are 4 other hotels! We were very impressed with the customer service from the employees and they were very helpful to us in finding local places to eat. They get 5 stars for their customer service skills! so that is why the Overall Rating is only a 4 and the Quality of hotel service is only a 4. Read moreGenuine Hotels.com guest review
This hotel is beautiful and well kept. The bar/restaurant food was very tasty and the selection and prices were surprisingly good. You can't beat this hotel for location if you are visiting SJSU students as it is convenient to great restaurants and walking distance to the school but not close enough to hear the parties. During our 2 night stay we never […] received maid service in either of the rooms we had. But we did not make a fuss over it either. We found a service person and got towels. Room comfort, cleanliness and restaurant/bar quality is very good. We will stay here again and mention the maid service when we check in. Reasonable prices too. Read moreGenuine Hotels.com guest review
"Beware of Parking"
Location, Hotel property, staff and beds were all great. Worst part of our stay was the parking. The facility is in downtown and their lot is open to general public (for a fee). Unfourtunately, they do not block off a separate area with the best spaces for guests. Very inconvenient if you drive a large SUV.Genuine Expedia guest review
"Clean & Quiet"
This was the quietest hotel my husband and I have ever stayed in. The rooms are small, but comfortable. The bed was comfortable as well. It is close to the VTA public transit and of course the jets can be heard as well, but nothing earplugs couldn't fix!Genuine Hotels.com guest review
"Overall a good choice"
We had business at SJSU. We were walking distance to everything. Never took the car out. Rooms were SMALL. Had a Jr. Suite and could barely move around the furniture. Sofa bed was stuck and had to use a roll away for our extra person.Towels were very thin. Overall, staff was helpful and friendly. Location was ideal for business and restaurants. Lots […] of homeless people around, but that's common for a downtown area. Read moreGenuine Hotels.com guest review
"I would go back."
I enjoyed it. I would love to go back everything was delightful.Genuine Hotels.com guest review
"Great hotel at a great price"
I would definitely stay there again.Genuine Hotels.com guest review
I stayed at this hotel for 2 nights, and loved everything about it. Their customer service was on point, and the pillows were awesome! The location is convenient but the subway station is right in front of the hotel making it an early morning almost everyday. Will stay here again for sure!!!Genuine Hotels.com guest review
"Nice location other than trolly"
Nice room but it's a little noisy from the trolly outside our window.Genuine Expedia guest review
First the good things. Room was very clean and modern. Went downstairs to the bar for dinner and was impressed. Service was great and lettuce wraps were terrific. The main reason I can't give a better rating is how loud the outside noise is from the room. I had a second story room over the hotel's front door. People were out in the patio area being […] beyond loud until after 1 in the morning. Sounded like they were right in my room and I couldn't get any sleep. Unfortunately that experience detracted from my overall stay. Read moreGenuine Expedia guest review
"Historic, downtown, friendly staff"
our room was somewhat small with no chairs, but very tidy and comfortable. Nice amenitites with some live music in bar, but not as often as advertised.Location/ proximaty to public transportation in downtown and overall hotel experience would lead to future stays here without hesitation.Genuine Hotels.com guest review
"Not worth the money!"
The staff was rude. I was told that they didn't have but 3 rooms that had 2 beds so they would be giving me a king size bed but no I was given a double size bed. Then they sent us up a cot that was horrible! The staff was soooo rude. They charged us $25 dollars a night per a car after tax to park at the hotel. You could hear the bus and train in the […] room all night and we were not even on the street side. Not worth the money at all. Read moreGenuine Expedia guest review
"short walk to convention center, 5 minutes"
the staff were friendly and accommodating. the parking was very convenient, open lot right next to hotel. there was a very helpful parking attendant on duty. felt safe.Genuine Hotels.com guest review
"it was very good"
The only thing I did not like was the fact that at 9:30am I had someone knocking on my door asking when I was checking out when checkout was at noon time. It was very unprofessional and it was not welcomingGenuine Hotels.com guest review
............service was great.........they let me check in early and that really helped my scheduleGenuine Expedia guest review
"Jr Suite is NOT a Suite"
I stayed in a Jr Suite with my wife and 2 kids for my daughter's cheer competition. We booked this hotel cause the picture showed a Jr. Suite which looks like 2 separete rooms which is was not. The room had a king size bed and right across the bed was the sofa sleeper. When my son opened up the sofa sleeper it went right to the King bed leaving no room […] to walk. I had to climb over beds to get to the bathroom!!!! The bathroom did not have a lock in it and was small with no vent so the mirror fogged up when someone took a shower. The halls smelled like moth balls, and the TV only had 10 stations. You can hear the noise from the streets. I thought Suites were suppose to be bigger than standard rooms but at this hotel it is NOT!!! Read moreGenuine Hotels.com guest review
"Nice accomodations, small room, very compfy pillow"
I was a bit perturbed when I couldnt pay for the room on my business card, even more discouraged when I was told there was $23.00 overnight parking charge. So I pay to stay and then I pay to park to pay to stay. The staff was kind and helpfull, the Mosaic restaurant was clean and had good food.Genuine Hotels.com guest review
We stay here when we go to sharks games. For the price you just can't beat it. It's clean well kept and pretty up to date. The bar/restaurant on site is nice as well as their outside seating.Genuine Hotels.com guest review
Our stay was fantastic! Dave or David (?) was the best concierge so friendly and inviting! And the room was small but very comfortable! The only negative about it happened when we got back to the hotel after the Sharks game on a Saturday night. We intended to have a few drinks at the bar before bed but walked into a full on club with lights and everything... […] It was very off putting so we went to bed. However we could still hear the booming music in bed which was quite annoying! But other than loud music out stay was nice! Read moreGenuine Hotels.com guest review
Loved our stay. Had some issues with parking, but they were easily resolved with no additional cost to us or the hotel. Wished we had researched the surrounding restaurants a little more to see what was open on a Sunday morning.Genuine Hotels.com guest review
Over all the stay was great. The only problem, the pillows smelled funny, like theywere moldy. And there are no black out drapes in the room, so when morning hits, it gets bright in the room. Other wise nice placeGenuine Hotels.com guest review
"Great location, Unclean Hotel"
The bed was clean and comfortable, but the room was not as clean as I would like, and the public areas smelled bad. The staff were disinterested and not very knowledgeable about the surrounding area.Genuine Expedia guest review
Friendly staff, clean rooms, and walking distance to many restaurants.Genuine Expedia guest review
"Close to restaurants and movie theater"
We thoroughly enjoyed our stay at your hotel. Not only was it convenient to all restaurants and the Holiday in the Park, the staff was exceptional.Genuine Hotels.com guest review
The hotel was clean and friendly. The best surprise was all the amenities nearby. Though I ate all my meals in the hotel's establishment, there are many eateries in the neighborhood. I strolled the downtown area, enjoyed the nightlife, and ended up catching a movie across the street at a cineplex.Genuine Hotels.com guest review
The room was quite small. Parking was also difficult.Genuine Hotels.com guest review
Location was great. Parking was a little strange. Their parking lot had a sign out front that said lot full. but it really wasn't full. They didn't have a big enough lot for parking in my opinion. Room was nice and clean.Genuine Hotels.com guest review
Our room was very nice. We had an endless supply of hot water that was the best part.Genuine Hotels.com guest review
"Not a good place to stay"
WE booked this room because of convenience and boy were we wrong. First we had to pay a $20.00 fee to park our own car at the hotel. The we find out the we can't eat dinner there because they booked a private party there so we have to find a place to eat. The charged a $100.00 deposit just incase you party in your room. That we didn't do and the private […] party they had carried late into the night with the loudest music where we got NO sleep. Will never stay there again! Read moreGenuine Expedia guest review
"Great loation! Nice hotel"
My stay would have been better if i wasn't up all night do to fighting in the hall way i had very little to no sleep. Not good for having a 12 hr work shift on no sleep the next morning :-(Genuine Hotels.com guest review
"Good Location, Gross Condition"
The sheets seemed clean, but the white linen bedskirt was filthy with dirty shoe marks and had multiple large coffee stains - impossible to miss. How can you not clean that? The bed even smelled like old coffee because of it! YUCK! In the morning, we were thrilled to find that the drain in the shower was stuck, so I had to stick my hand down the drain […] and hold it for several minutes so that the bathtub didn't overflow for my boyfriend showering after me! SUPER GROSS! I wouldn't even want to put my hand down the drain in my own home, but we were in such a hurry to make our appointment that I had no choice! Hotels are supposed to be fun, but I couldn't wait to leave - I wish I could get my money back!!! Read moreGenuine Hotels.com guest review
"Not what I had expected"
Unfortunatelly, when I came in to check in, the clerk told me I had booked my room for the next day, rather than the actual day I was there. I was so upset I had made a mistake, but they were extremely nice about it. They even gave me a room with a king bed! (orginally booked a queen.) at the same time! The only downside is that the bathroom didn't […] have a fan, which was sort of uncomfortable. I expected much less of this note because of the reviews, but I am actually glad I chose this hotel. I would reccomend it. Read moreGenuine Expedia guest review
Great Service, we love your personnel, their service are excellent..Genuine Expedia guest review
The staff was very helpful and friendly. We had a great time.Genuine Expedia guest review
It was very enjoyable.Genuine Hotels.com guest review
"Never coming back"
I can't believe this Hotel charges its guest $20 for parking. I got a junior suite and the sofa bed it came with pulled out and touched the king sized bed in the room so it made it impossible to walk through. The room was tiny I definitely would not call it a junior suite. I would never stay here againGenuine Expedia guest review
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