I prefer king beds; however, king beds were not avilable in the type of room I had. Otherwise, the best hotel.Genuine Hotels.com guest review
"Upgrade to suite"
Thank you for the upgrade to the 1 bedroom suite! The additional room made for a nicer visit.Genuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Dear Guest, thank you for your feedback. I'm glad to hear that you were able to receive a complimentary upgrade to a One Bedroom Suite. I understand your sentiments regarding the charge of $25.00/ night for parking and appreciate your feedback. We aim to offer a secure underground parking service at a reasonable rate and find that our prices are lower than several similar style hotels in Whistler. We also offer complimentary valet services for your convenience. We look forward to welcoming you back again.
"A winner! Best location and very comfortable hotel"
I stayed there March 10-16, 2012, for a few days of snowboarding. The best thing about this hotel is it's location. Step out and you are right at the main base of both Blackcomb and Whistler mtns, where you find Blackcomb gondola, Fitzsimmon lift, and Whistler gondola. It's also right on the lively Village Stroll with lots of restaurants, shops, and […] a supermarket. My room was updated, beautiful, and clean, with a kitchenette that had a fridge, oven, stove, microwave, and even a dishwasher. It was stocked with eating and cooking utensils, dishes and glass wares, and even dishwashing detergent. The gas fireplace was a pleasant surprise. I would have liked to have had a room facing the mountains intead of the streets. The early morning noise from the delivery trucks bugged me a bit. The bed was a little stiff. But the linens were very soft and clean. The staff was friendly and attentive. I would definitely stay at this hotel again when I return to Whistler. Read moreGenuine Expedia guest review
"Pan Pacific Mountainside"
Great facility and location in the village.Genuine Hotels.com guest review
"Will Stay Here Again!!"
What an awesome experience! The staff is extremely friendly and helpful and the hotel is beautiful. We were upgraded to a suite and liked our room much better than our friend's room at the Westin. Stay here!!Genuine Expedia guest review
"A lovely mid size hotel ..."
A cosy, friendly atmosphere, convenient, homey boutique hotel which is great for skiing and relaxing vacation. Staffs are superb nice!Genuine Expedia guest review
Murphy bed was a little uncomfortable, but tolerable. Flat screen tv sits a little high on wall.Genuine Hotels.com guest review
"Whistler mountian bike trip"
I had an amazing time in this hotel. My buddies stayed at some beater across the street (sorry, but it was) The Pan Pacific was new and the staff was great. Room service from the pub was just ok. Fries were cold but it was late...My view was insane...Stay here, it's well worth it.Genuine Expedia guest review
"Would love to go back again"
We just returned from staying at the Pan Pacific for three nights. We were satisfied with everything about the hotel. The location is right by the gondolas and all that the town has to offer, but the rooms were very quiet at night. Staff was helpful and housekeeping kept the rooms very clean. If we are able to go to Whistler again (and I hope that we […] can), I would stay at the Pan Pacific Mountainside again. Read moreGenuine Hotels.com guest review
"Was worried about noise at first"
It cannot be emphasized enough how 'in the middle of everything' this hotel is. I didn't quite realize that when I booked my stay and was anxious about noise when we checked in. That turned out to be groundless, and we really enjoyed our stay (and our sleep) here. We never heard our neighbors and the outside noise wasn't bad. The staff was exceedingly […] competent and hospitable. The room was spotless, the kitchen was open, efficient and had everything I needed, and it's steps away from anything. At the end of a long day - it felt great to soak in the deep tub and curl up in front of the fireplace in the robes provided. There was planty of hot water at all times and the water pressure was excellent. The linens were good quality, there were plenty of pillows, and there's also space in the closet to store skis in the winter. I love to cook and always look for a hotel with a kitchen. This one was one of the nicer ones I've used. The appliances were newer, the counters and floor were granite and the fridge was larger than dorm-sized. The layout was efficient and open, and I found it very useable. Everything was nice, classic and tasteful. There's a nice little grocery and a liquor store very close by. There's a much larger supermarket near the main entrance to the Village from Hwy 99. The local salmon really should not be missed! Read moreGenuine Expedia guest review
I stayed here during the summer and to ride the bike park. The hotel has secure storage for your bike and I felt very comfortable leaving it in their valet access storage. Hotel staff was very courteous. Rooms were small, but comfortable. Valet and self parking are the same price, which seems a little ridiculous. Terrific location in the village.Genuine Hotels.com guest review
"Pan Pacific Whistler Mountainside - Fantastic"
Our stay at the Pan Pacific Mountainside was truly wonderful. I tend to be on the picky side when it comes to cleanliness and this hotel is maintained to perfection. We were there to celebrate our 33rd wedding anniversary. Staff made sure we had everything we needed. I mentioned I wanted to be on a higher floor and the young lady at the desk made sure […] that happened. We stayed in a Junior suite and I was concerned when I realized we would have a Murphy bed (double pull down) but it worked out beautifully. The room is small but it is just perfect for two people. If you have more than two, definitely consider the one bedroom instead. The kitchen was just the right size and even had a dishwasher and oven. We just used it for breakfast and a few lunches. However, you do have the ability to cook a complete meal if you choose. Bath was always clean with new towels added daily. There is a balcony but it is small - just room for one chair. We loved to open the door and smell the cool mountain air in the morning. All in all, a cute and cozy little room. Thank you to the Pan Pacific for a wonderful stay. We will be back!!!! Read moreGenuine Hotels.com guest review
TV placement is terrible. Can't lay in bed and watch TV, but other than that it was great!!Genuine Expedia guest review
"will consider this place if we go back"
Might stay at the other Pan Pacific farther from the bar that stays up until after two in the morning noise was fine during the week but Friday night was loud LOVED the location Loved the pool area Loved the ViewsGenuine Expedia guest review
My husband and I really enjoyed our stay at this hotel. We didn't want to leave. All the staff were so helpful answering our many questions. We needed to do laundry during our stay and the hotel has washers and dryers for guests. Our suite was spacious and very comfortable. I loved having the gas fireplace on in the mornings and enjoying my coffee. […] I would highly recommend this hotel to friends and family. Read moreGenuine Expedia guest review
"Out the back door to the top of the world"
The back of the hotel is literally steps away from the Whistler Mountain chair lifts. What a view from the Peak2Peak gondola to the hotel and Village below! We felt like we were on top of the world!Genuine Expedia guest review
"Very modern and clean"
The amenities were very modern and clean. My three year old loved the pool. The staff was friendly and accommodatingGenuine Hotels.com guest review
"Great hotel and great employees"
The queen rooms have murphy beds of which I was leary. The bed was quite comfortable and the room was very well laid out. The employees were very friendly and helpful. There was a noise issue outside on our last night and the staff was very accomodating to make it right. The hotel was on the edge of the village so I think it was more quiet than others […] might have been. Room keys are needed to access floors with rooms which gives more security. All in all, it was a great experience. Read moreGenuine Expedia guest review
"Close to airport"
Great service to get us to and from the airport.Genuine Hotels.com guest review
Loved the fully equipped kitchen. Stayed for four days/three nights and we were able to cook indoors for almost all of our meals to cut down costs. Ate out twice. This hotel is steps from the start of the peak to peak gondola experience (the base of Whistler), an absolute must do. Also Sushi Village is just around the corner, make sure you eat there […] if you love sushi. Read moreGenuine Hotels.com guest review
Response by Pan Pacific Whistler Mountainside Dear guest Thank you kindly for taking the time to share your recent trip experiences with us. We are thrilled that you so loved your suite and its fully equipped kitchen along with our convenient location to everything that is Whistler.. Thanks for the tip - Certainly one of my favourite restaurants!! Hopefully we can look forward to welcoming you back someday. Warm regards, Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler
"close to all must-see sights"
Awesome!Genuine Hotels.com guest review
"Location location location!!!"
Great well appointed suites and lived hot tub after busy day on hill- lots of kids so not great if you are in adult break!Genuine Hotels.com guest review
Hotel is in a good location in the village. Overall a good hotel. The daily hotel underground car parking charges are on the high side.Genuine Hotels.com guest review
Wow. Lots of attention to little details made for an awesome stay. I'd highly recommend them!Genuine Hotels.com guest review
"great hotel in Whistler"
Positive: very helpful staff, three nights for the prize of two in summer season, even our room got upgraded for free, mountain view from our hotel window (we saw bears), very comfortable room with everything we needed, nice and reasonably priced Irish restaurant and pub, nice swimming pool and hot tub on terrace. Negative: the pub which plays music […] every night was under our window, and the mountain view from our window was actually on a busy downhill bicycle piste where also road works were taking place Read moreGenuine Hotels.com guest review
the stay was very comfortable nice views close to the village and a nice italian restaurant. ski lifts and gondola at the back door, comfortable beds soft pillows .Genuine Hotels.com guest review
Great hotel and excellent service. The kitchen adds to the convenience. We enjoyed a great meal & live music in the pub! One thing to note is that parking is extra!Genuine Hotels.com guest review
"Always had a good feeling"
I was in Whistler for a business trip and my wife and two children came along. The suite we stayed in was bright, nicely furnished and very clean. During the day my wife had the children at the outdoor pool that looks out above the bike park, tearing around the village on the run bikes or exploring the many parks and trails adjacent to the hotel. Having […] restaurants like the Dublin Gate, Sushi Village and The Mexican Corner within steps was also a real bonus. On previous visits we had always wondered about the Pan Pacific Mountainside because of it's proximity to the bike park and the upper deck outdoor pool. Now, I don't think we'll stay anywhere else! Read moreGenuine Hotels.com guest review
Fabulous location, great service, extremely xomfortable beds, fantastic views and perfect stay. Could not find any faults at all.Genuine Hotels.com guest review
Great hotel in a great locationGenuine Hotels.com guest review
perfectly located at the base of Whistler and the lift over to Blackcomb. kitchen was a little small and could use a few extras - like tongs and paper towel and maybe a second fry pan, but it was great! our room overlooked the pool so a little noisy if people were out there but great view of the mountain.Genuine Hotels.com guest review
"Pub Noise is an Issue"
It was very good accept the rooms facing the mountain have to put up with the noise from the pub below and the people outside. This is of course after a wonderful day skiing, good dinner in a nice restaurant and a pleasant stroll through the village. Then back to the room to here loud music and loud people until all hours of the early morning!Genuine Hotels.com guest review
"Fantastic hotel for skiing at Whistler"
Room was great, location great, pool great, Irish bar great. Only issue was the lockers for your ski gear were too small and there was no boot warmers to get your ski boots dry overnightGenuine Hotels.com guest review
"Locals stay-cation; Exceeded our expectations!"
We had a great stay at the Pan Pacific Whistler Mountainside. The room smelt like a spa and there was a card and chocolate from the hotel when we arrived in the room. The pool and hot tub was so nice after a day on the hill.Genuine Expedia guest review
Excellent hotel with a great location. Staff were very friendly and very attentive to all requests for advice or information. My son is a wheelchair user and all facilities were accessable without the need for any special equipment. Good food is available in the bar area which had a great atmosphere.Genuine Hotels.com guest review
"Location convenient for beginner skiers."
Silent sleep and yet could have wild nightlife if I wanted to with Dublin pub on ground floor. Tall windows let in a lot of light with great view of mountain. Housekeeper kept things clean but couldn't find tag for do not disturb. Handy kitchen but could not find baking sheet after service staff told us to look in drawers. Overall very comfortable and […] short walk to ski lift made my stay great. Read moreGenuine Expedia guest review
Great place to stay. Slope side with everything geared to an easy ski. Lockers good although not for boots which most carry to their rooms overnight. Always a valet to hand to help. Staff at reception excellent and easily enabled restaurant bookings- essential to do in advance especially at busy times or in our case a busy time combined with huge snow […] dumps. Rooms were faultless with lots of nice extras incl bathrobes, Starbucks coffee, biscuits for children at half five, hot chocolate when watching show on sun night. We had issue with bin emptying at 1am (4th floor) but staff were happy to move us to a quieter location. My only negative comment is that this is not a quiet place overall to stay with the piste bashers starting work around 4am most mornings but I would imagine the same applies to any of the slope side residences.........and the access to slopes and village facilities more than makes up for this. Would definitely stay again!! Read moreGenuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Hi Mel, Thank you for so generously sharing your feedback from your recent trip experience with us here in resort. I am so happy to read that everything was to your satisfaction and the extra 'touches', such as the bathrobes, the complimentary hot chocolate during the Fire & Ice shows and the children's cookie programme were a hit with you and your family. Apologies for any noise issues you experienced with the snow removal and snowcats. As you mentioned, the 'downside' to receiving very generous and frequent 'dumps' of snow, is that these operators do need to work tirelessly throughout the night. I hope that this did not inconvenience you unnecessarily during your stay. We may just hold you to your last comment and will certainly look forward to being able to welcome you back once again. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
"Perfect place for a special get-away"
Staying overnight for a birthday celebration in Whistler. Staff treated us very well. Room was lovely.Genuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Hi Lindsay, We are thrilled that you enjoyed your birthday celebration with us during your time here in resort. Hopefully we can welcome you back again in the near future. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
"Very nice and clean hotel"
The view was very nice and room very cleanGenuine Expedia guest review
Good location. Near to ski lifts and restaurants.Genuine Hotels.com guest review
Perfect location, especially if you ski. Good surroundings. Would recommend to anyone. Issue with elevator when I was in it, luckily it opened. Hotel was clean.Genuine Hotels.com guest review
Response by Pan Pacific Whistler Mountainside Dear guest, Thank you kindly for taking the time to share your experiences from your recent stay. We're so pleased to read that you found our location and surroundings to your liking. They're definitely hard to beat, especially in winter when wanting to simply step outside the door to the slopes. Please accept our apologies for any inconvenience or concerns caused by one of our elevators during your stay. Needless to say that engineering has subsequently thoroughly serviced and reviewed this issue. Hopefully we can welcome you back sometime soon. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
Amazing location, great service & staff. we loved itGenuine Hotels.com guest review
Awesome experience being our first time, we had an upgrade and the hotel was absolutely beautiful. Definitely will stay here again!!Genuine Hotels.com guest review
Response by Pan Pacific Whistler Mountainside Dear Ms McKnight Thank you for sharing your experience from your recent stay. We are thrilled to read that you had a great time here on your first visit with us in Whistler and you enjoyed the property and it's amenities. We might just hold you to that promise! We shall look forward to welcoming you back one day. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
"Disappointing for the money"
I would expect more from the Pan Pacific. Things such as necklaces iron that did not work, or the shower faucet falling off every time it was turned to the coffee machine not working is not what I would expect from the service associated with Pan Pacific. I have stayed in several Whistler hotels and feel thst for the comfort size and non working appliances […] as mentioned, I could have saved money and stayed at a lower star rated hotel fit for cheaper with he see level as I experienced during this stay Read moreGenuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Dear valued guest Thank you for taking the time to provide this invaluable feedback. This is genuinely appreciated and it is from everyone's experiences and subsequent feedback such as yours, that we strive to continually learn and improve. It is clear that we did not appear to meet the usual high standards that we set for ourselves during your visit and I can only apologize on behalf of our team and hope that this did not impact on your overall enjoyment of your time away here in Whistler. I would certainly welcome the opportunity to discuss this further if you would like to contact me. Kind regards, Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler
"A perfect Thanksgiving away."
My husband and I decided to take a nice weekend away. We had stayed at the Pan Pacific Mountainside about 8 years ago and loved it. We were not disappointed with this stay. I loved the fact that there was a fireplace in the room, a balcony, a mini kitchen and decent tub in our suite. The Pan Pacific Mountainside was a great location to go on "the village […] stroll". As well the hotel pub is quite nice. Good beer selection and great food. Read moreGenuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Dear guest Thank you for kindly sharing your recent experience. We are thrilled to read that you chose to come back and stay with us once again and it sounds as if you had a great weekend away. We're only too happy to read that our property amenities and onsite restaurant and bar were to your liking. You definitely took in some stunning scenery at both of those excursions and difficult not to appreciate the bountiful views. Hopefully we can welcome you back a bit sooner next time. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
The hotel is right off the ski hill; great for early or late starts. The amenities were perfect for us. Our two chief complaints were that the hotel only had one elevator working at the time and parking wasn't free. Apart from that, all was well. It was also quiet season, so that may our stay that much better.Genuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Good day Mr & Mrs Jones Thank you kindly for sharing your comments of your recent time here. I am only too happy to read that your found our location and property amenities perfect for you. Please accept my apologies for any inconvenience that may have been caused by one of our elevators being temporarily our of service. Never a great time for this to happen, but unfortunately the service was necessary maintenance and although we naturally tried to manage any disruption to our guests experience, we recognize that this may have not have been ideal during your stay. Thak you for your understanding in this instance. Regrettably, as for the parking costs - these are necessary as we do not own the parking lots but merely have secure access to these convenient underground onsite parkades. Naturally we do not wish for anyone to feel obliged to park with us, but naturally there is secure parking available for every guest should they wish this. I hope that any disruption during your stay was minimal and did not detract in anyway from your time here in Whistler. We shall look forward to welcoming you back in the near future. Best regards, Ashley McMillan Guest Experience Manager Pan Pacific Whistler
"Nice place, right by the slopes"
i don't want to write 50 characters about this hotel. It was a good hotel, ok? What else do you want to know?Genuine Expedia guest review
"Amazing views, staff, amenities, location"
We had a fantastic 3 night stay in the Pan Pacific Mountainside. The staff was so nice and genuine. They truly cared about us and tried to make our stay as comfortable as possible. I highly recommend the hotel. Heated pool, hot tub, gym and steam room were all fantastic. The hotel is located at one of the ends of the Whistler Village Stroll with shops […] and restaurants all around us. Read moreGenuine Expedia guest review
Response by Pan Pacific Whistler Mountainside Dear Guest, Thank you for sharing your lovely feedback with the travel community. We are thrilled to hear you loved our location and your suite. I'm pleased to hear that you enjoyed your stay and we look forward to hopefully welcoming you back some day soon. Ashley McMillan – Guest Experience Manager – Pan Pacific Whistler
Stayed there for one night only, good location and good service.Genuine Hotels.com guest review
"Service was amazing."
Upon arrival, we asked for a room with a mountainside view and the staff not only got us a room with the view but also bumped us up to a higher floor. The level of service was amazing and there is not one negative thing I have to say about our stay at the Pan Pacific.Genuine Hotels.com guest review
Response by Pan Pacific Whistler Mountainside Dear Guest, Thank you for sharing your lovely feedback with the travel community. We are thrilled to hear you loved our location and your suite. I'm pleased to hear that you enjoyed your stay and we look forward to hopefully welcoming you back some day. Ashley McMillan – Guest Experience Manager – Pan Pacific Whistler
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